Pros: "Good organization, good hygiene, polite crew."
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "price great; direct flight;"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Smooth flight, great crew."
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Cons: "No in flight entertainment behind the seat"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Good seating, great food, good service."
Cons: "Slight delay of flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Very friendly crew with a clean plane!"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Pros: "Flight itself uneventful"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Everything went smoothly."
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "The crew was great!"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "Crew only came by once for drinks, other flights they have come by two or three times. At the end of flight they said they were coming down to collect trash but never did."
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Pros: "The steward was super friendly."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Pros: "Great short flight"
Pros: "Quick boarding, nice plane, tv at every seat."
Cons: "T.v. kept getting interrupted, and the automated voiceover would be followed by a person saying the same thing."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "We were told that our flight could not leave due to the absence of the pilot who was flying in from Detroit. Not sure why there was not a pilot available when there was a plane available."
Pros: "On time!!!"
Cons: "Small chairs."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "One was great and one was not helpful and was condescending"
Pros: "The crew was very kind."
Cons: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Cons: "I paid extra for a better seat and it actually had less leg room than my standard seat on my Delta flight."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Cons: "Lack of food and drink. Crew lackadaisical."
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Big comfy plane"
Cons: "The orange juice"
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Safe, smooth, on time flight."
Cons: "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
Pros: "Nothing really."
Cons: "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
Pros: "The crew was nice Smooth ride"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Pros: "Quick, easy, great crew"
Pros: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Pros: "great crew comfortable plane"
Pros: "It was a direct flight"
Cons: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."
Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
Pros: "Monica the attendant at the gate was SUPER cheerful! She had a smile on her face and was funny too! She did a great job,"
Pros: "Crew was warm and friendly"
Pros: "Thoughtful crew."
Cons: "More comfortable seat."
Pros: "Great, friendly crew and excellent customer service from flight attendants."
Pros: "Not much"
Cons: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Cons: "6h delay is rough because of plane shuffling"
Pros: "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
Cons: "The seating and chance to keep my luggage"
Cons: "Still have not left."
Pros: "Friendly staff"
Cons: "Too cold"
Cons: "United's In-flight entertainment did not work."
Pros: "Excellent crew and snacks, we were on time, actually arrived early in Boston."
Cons: "The strong exhaust fumes while in the gate was really uncomfortable. It finally cleared once under way but 10 minutes of breathing it was not pleasant."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Pros: "Crew was excellent"
Cons: "Lost my baggage"
Pros: "good flight"
Cons: "no entertainment"
Pros: "On time. Friendly crew"
Cons: "Very tight. Not food except snack."
Pros: "crew very warm and welcoming"
Cons: "no leg space (I am six feet tall)"
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Pros: "It was a typical flight."
Cons: "The screen/ video entertainment system was broken and the flight attendant was rude about it."
Cons: "Because of missed connection I had to go from Dulles to Reagan airport"
Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"
Pros: "Flight was on time. Flight attendants polite and professional."
Cons: "Check in was chaotic. Seats cramped. Internet expensive and unreliable. There has to be a better way to run an airline."
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "Friendly staff, easy boarding. They got me where I needed to go, and on time!"
Cons: "I'm disappointed in their in-flight entertainment system. Download the app and check out all of the amazing options they have, then try to use it & good luck. It took me 5 hours to watch 20 min of the movie I chose. It just kept cutting out, then would say entertainment service isn't offered, etc. Why are airlines going away from personal TVs & instead having you bring your own device which may or may not work with the service up there? There was also NO room. I'm not a big person, but I didn't even have space to put my bad under the seat in front of me & sit comfortably. I flew back on JetBlue with the same amount of stuff and had ample room. It was interesting to see the difference."
Pros: "Good staff."
Cons: "Couldn't change flight and it was delayed."
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Pros: "Pilot communication was great"
Cons: "Gate and customer service agents are not helpful and not on the same page."
Pros: "Crew was friendly."
Cons: "Flight was cancelled and had to fend for ourselves to get to boston. Ended up getting to boston at 12:30 am when I was supposed to get there at 1 pm. Will try and get a voucher for this awful trip."
Pros: "Germán, one of the stewards on our flight, helped a fellow passenger who fell ill mid flight. He remained calm throughout, knew exactly how to assess and handle the situation, even helping the spouse who was emotional given her husband's condition. He tended to the family the entire flight. He went above and beyond and I hope he is recognized for his outstanding and exemplary efforts ."
Pros: "Boeing 777; smooth flight across country."
Cons: "Plane late departing because of late arrival of aircraft. Literally no gate update announcements with explanations until within 15 minutes of boarding. Consequence: no food, and no explanation from cabin crew about menu change. Food choices then were unappealing. Movie selections were mediocre."
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "Roomier comfortable seating."
Cons: "Paying for luggage and food"
Pros: "Direct tv"
Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Pros: "They were on time."
Cons: "It was very uncomfortable."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Pros: "The service was great and the staff were very accommodating and understanding of my dads needs."
Cons: "The arm rest would not come down on his seat and it was very hard to get him seated."
Pros: "Best I can say is that I'm home safe and sound with my luggage"
Cons: "Long delay, many passengers were rebooked elsewhere. Boarding is awkward and too many segments slow it down. Staff were indifferent. Internet connection was abysmal. Couldn't get any entertainment."