I booked thru JUSTFLY.com for DELTA AIR PARTNER = AIR FRANCE. AIR FRANCE was late to IAH, my departure airport. THIS CAUSED ME TO MISS ALL MY CONNECTIONS. AFTER 7 PHONE CALLS to BOTH DELTA AIR (who partners with AIR FRANCE) and to JUSTFLY.com my FLIGHT CHANGE and REFUND were DENIED. HINT: Don't use DELTA. Don't use JUSTFLY.com --Dan (OCT. 2022)
Fantastic pilots! Great landing in a windy weather situation.
The cabin was really cold. Captain warmed it some but still cold and I am usually hot.
Flight was canceled by Delta at the last minute.
Pros: "Crew was friendly"
Cons: "On time boarding and departure"
Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Pros: "Comfortable and safe flight."
Cons: "No option to watch movies"
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "The crew was great."
Cons: "More food."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Pros: "Service by crew. I was flying economy but it was par to business class."
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Pros: "First Delta experience in many years. Overall positive but not spectacular. A350 has suite doors, nice and private."
Cons: "Crew is not flexible with on-demand dining. Not sure if this was this specific crew member who couldn't be bothered or if Delta is behind other long haul airlines on this. Lay flat business class seat on A350 are very firm. a mattress pad would have made the flight much more comfortable."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "1/12 hours late had to change out equipment"
Pros: "Great. Love first class whenever price allows."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "Nice flight and good staff and service"
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Pros: "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "My comfort zone seat"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Good Food Nice Flight Attendants"
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "Westjet's employees were very pleasant and helpful."
Cons: "Delta told us we were flying out on a Delta flight, and gave us a Delta flight number. In reality it had placed us on a Westjet flight without telling us, and we had no idea we were to check in with a different airline. And because Delta unilaterally changed our flight time without telling Westjet, we were unable to check in online and were later told that we were booked on the wrong flight by Delta. Delta's communications with us and with Westjet were deplorable."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "Friendly crew. Good price. Upgraded to comfort seating without charge since I'm a Delta sky priority flier"
Cons: "Seats uncomfortable."
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Cons: "Customer service was terrible and the flight departed before the departure time; as a result I missed my returning flight although i got to the airport an hour early."
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "Seats small"
Pros: "The crew was great!"
Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "The crew was not friendly. Rude tone."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "No legroom in 17 E"
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "Took off 40 min late without explanation"
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was all good.it was"
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
Pros: "Better than I thought it would be."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Flight was delayed over an hour
Long check in line. Only one person working the counter. Love the nonstop flight.
I think regular soda and water should be covered. Also the leg room isnt good. But it would not matter if the seat was adjustable.
Pros: "Crew was friendly, just wish they would offer a full can of soda or a water after a 3 hour delay."
Cons: "Leaving on time, but that wasn’t Allegiant fault. The 3 hour delay was all weather related."
Pros: "The crew was upbeat and friendly"
Cons: "Flight was late, there was no sense of urgency to get the passengers on the plane, it left almost an hour late, no chargers on the plane."
Cons: "Absolutely GREAT!!!"
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Cons: "Reclining seats would be great!!"
Cons: "A plan to deal with a hostile mom with a screaming kid that was out of control."
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Pros: "Plane was comfortable, crew was fine, but"
Cons: "Three hour delay? Unacceptable. Not entirely the airline’s fault, but still..3 hours. Not good."
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Cons: "Delayed due to weather"
Pros: "was not able to go,"
Cons: "information in the reservation part of this app could have been better, my layover was 22 hours long. the 1st time i looked at this flight it was 30 mins long."
Pros: "loading was smooth, departure was a bit early, arrival in Cedar Rapids was about 30 minutes early!!"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Pros: "The flight left on time and was fine."
Cons: "This flight was at a small airport and we waited in line for security longer than at a large airport. There were 5 flights going through security at the same time with nothing scheduled later. Why not spread them out a bit and save everyone some time?"
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Cons: "Paying extra for EVERYTHING"
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Pros: "Attendants are the deck and on the plane are use to getting asked why is there a charge for this is have short answers ambitious are friendly."
Cons: "I was charged double for my ticket, was not told I had to pay for bags till confirmation, I then called them to see why, because I was charged 2 times for Flight my card shut off, they would t even comp my bag. had to pay for my seat, 5$ to check into the flight at the desk, 17$ for a bag online, $50 at the check in counter. $2 for bottle water on the plane?? I will avoid them entirley"
Pros: "I chose this flight knowing it was gonna be a little cramped and no snacks. But I loved the price, so I booked it. The unexpected bonus was the crew. They were down to earth and funny."
Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"
Pros: "No hassle. No delays."
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "Flight went smooth"
Cons: "I checked into my flight with luggage to check in. The lady behind the counter said I could not check my luggage that the only way for it to get on the plane was to take it through the TSA checkpoint. They confiscated everything in my bag that was over 3oz which was quite a bit of stuff hence the reason why I was trying to check it in. I will not be flying Allegiant air again."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "The original booking price was great."
Cons: "All of the additional charges for the flight may make other airlines cheaper. You even have to pay extra if you pick a seat before you check in at the airport. If you don't print your ticket online or save it to your phone, you have to pay extra for that too! Overall, the worst part about the flight was that the seats are actually very uncomfortable. I'm not sure if this flight was now worth the original case posted."
Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Cons: "Even snacks and water are only available for a fee. Seats do not have much padding and are not comfortable."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Pros: "Flight crew was very kind"
Cons: "The security crew made me go through security twice and made my girlfriend and 15 month old daughter stand while they searched her bag"
Pros: "Crew was amazing & child friendly."
Pros: "I liked how friendly the staff were and how everything was done on time."
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "The price for flight was great. Layover was perfectly timed and didn’t have to wait long before boarding."
Cons: "Crew was rude. The premium plus cabin was not worth the extra cost. No real change in service just a little more room."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Crew was amazing. Very professional and organized. Plane was clean and seats comfortable."
Cons: "No seat entertainment."
Cons: "Dang the seats are just small in the coach area. Great smooth flight and my bag arrived where it was supposed to be. Cant complain there"
Pros: "Crew was accommodating."
Cons: "Not being stuck in Houston for 7 hours"
Pros: "Our crew was good but everything else was awful. A 1/12 hour flight ended up with us on board for 6 hours."
Cons: "Mechanical problems.... crew out of hours.... you name it .... it happened on my flight!"
Pros: "The 787 was spacious."
Cons: "Plane was delayed on takeoff and landing."
Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Pros: "Arrived a few minutes later than scheduled but no fatalities or interruptions."
Pros: "Entertainment variety and selection. Food and Drink. Had the curry chicken, surprisingly good."
Cons: "Not enough food & drink service. On an 11 hour flight went 4 hours without a visit from food/drink cart. On the flight from Houston to Munich the food was lousy but we got several more visits/opportunities for drinks."
Cons: "Since the flight was an international connection I had to retrieve my luggage and then drop it for the next flight. United Airlines did not build in enough time between the flights for the time it took their baggage handlers to send up our luggage. They need a much better system with the baggage delivery. I had to run to make my flight because their baggage handlers took so much time."
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Cons: "There was a name change needed for the flight..they weren’t able to support that at all resulting me cancelling the flight."
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Cons: "The flight coming in was late and caused my connections to change. I am not able to arrive in Eugene until AT LEAST 5 hours later then first scheduled."
Cons: "I really hate that the major airline companies are charging for every little thing now. I shouldn't have to pay extra for entertainment & an outlet on a 2+ hour flight."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Cons: "taxi time longer than fly time"
Pros: "The flight was short."
Cons: "Felt cramped and"
Pros: "Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes."
Cons: "The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive."
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Cons: "We booked what was labeled a Lufthansa flight and paid extra because we had flown Lufthansa before and thought the service and the flight were excellent. Imagine our surprise when we found out it was a United Flight. We were on the plane for almost 11 hours and we just had a small lunch and a snack that was tiny. We were starving when we got off. Next time, British Airways gets my money. I want to know what airline I am paying for all the way through without the switching shenanigans."
Pros: "Snacks and drink"
Pros: "Ease and Comfort. Each terminal in our two-leg journey was modern, immaculate and simple to navigate. The flight and crew were outstanding; attentive and professional. Keep up the good work!"
Cons: "We just couldn't justify paying 16.00 so each of us could watch TV for two hours. We would have appreciated basic TV, in order for us to stay on top of the National/World news. We feel it is part of our best interest, as a country and world, to keep informed. Please allow for at least BBC to be viewed. For Free. Thank You."
Pros: "Short flight"
Cons: "Why do all the employees at United try to make you feel like your "putting them out" whenever you ask them anything. I have never experienced how an entire company can walk around with a chip on their shoulder. No life-threatening we are done."
Pros: "The crew was polite"
Cons: "It took pass our departure time to get people onto the plane, the plane was super delayed 8:25 turned into a little over 10, and I was super uncomfortable the whole flight. Spent the majority of my day in the airport just waiting on this flight."
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Cons: "I was told that a transport would be available upon landing, it was only there for first class patrons. We landed 20 minutes late due to maintenance issues and I missed my flight by five minutes. I feel that united could have expedited my departure from the plane."
Pros: "Missed my flight so I ended up staying overnight in the airport to catch the 5:25 am flight the next morning. One of the cleaning staff found a blanket for me which really helped since it was incredible cold in the airport."
Cons: "Security line at BWI is extremely long and under staffed compared to other airports. There was not enough legroom and the flight attendants pressured people to check baggage when there was plenty of room on the flight to stow luggage."
Pros: "Crew was nice and the pilot had some sort of Sean Connary accent that made it interesting:)"
Cons: "3 seats instead of 2 on either side"
Pros: "Airport and crew on ground and in flight very nice"
Cons: "I'm a big guy and plane just to small"
Pros: "The crew were helpful and did their best to manage delays."
Cons: "United is has delayed my flight on 3 out of the last four trips. 40 minutes, 1 hour, and 2.5 hours."
Pros: "Everyone was beyond helpful and wonderfully nice."
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Cons: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Pros: "The crew members during boarding were sensitive and very urgent in the process."
Cons: "The only delayed flights were the ones fron United, all the other airlines were on time. The attendant was stubborn and made comments not appreciated I lost my connecting flight in Houston and had to stay 8 hour in the airport until 6M Horrible experience"
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "The seat next to me was empty"
Cons: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."
Pros: "Crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Cons: "Did not like the delay that happened and we arrived 2 hours later. I was suppose to arrive 10:30 and I arrived 12:30. I wasn't able to go to work for that reason."
Cons: "Web site says be there 3 hrs early and they didnt even open until an hour and half before flight"
Pros: "They kept arguing over my luggage payment that I didn't pay online. Finally their manager verified that it's paid."
Pros: "On time, no issues and because it was my birthday they upgraded me for free to the exit row. I am 6'6"...that is a big deal."
Cons: "Charge for carry on. Charge for pop and snack."
Pros: "The cheap price was the pro."
Cons: "The crew flew through the safety thing and all announcements were hard to understand because they mumbled and spoke very quickly. They only smiled when we were getting off the plane"
Pros: "Flight not over booked Cheap ticket"
Cons: "$45 to bring a carry on ? Attendant at the gate was ill prepared for her tasks. Almost like it was her first day, and she had no one there to help her. She had no clue what to do with people gate checking strollers and instead of finding help, she stood there looking helpless."
Pros: "Like everybody else I didn't like the carry-on/ luggage payment. But you can still take one personal item(laptop bag/purse) for free. Also with cheap air-fare, I really don't have to complain about anything! All the details regarding boarding pass, online check-in, baggage, seats, etc is mentioned on their website, so if you don't choose to pay attention before boarding the plane then its not airline's fault. My flight was delayed 3 times. But I was informed well in time through automatic updates I signed up for. Frontier's Google App is very helpful to track the flight status, etc. Staff was very kind and courteous. Airplane was clean. Thank you for serving chilled water. I appreciate it."
Cons: "Apart from the flight delay, I didn't had any trouble in flying with Frontier."
Pros: "The staff was friendly."
Cons: "The flight was delayed, and there was poor communication in the waiting area other than making sure your baby item extras were tagged. People with children were told to be ready to board early, but we were the 3rd group to board. I had to pay $3 for my daughter to have juice to drink (no beverage or snack included) after I had to pay extra to get seats assigned to be together with my 3 year old."
Cons: "I was sitting near the front, (row 5) and wanted a cup of coffee. The stewardess served the seats in front of me total of 3 cups of coffee. When she got to me, she said there was not any more coffee available!!! So... why do you make less than one pot of coffee on each of your flights? This was really weird!"
Cons: "You send e-mail notices to me but I cannot access e-mail away from home as I am not into smart gadgets. I checked at home for flight status but by the time I drove 70 minutes to the airport, the flight was delayed, and delayed, and delayed. Once at Denver, we sat on the tarmac for 4 1/2 hours waiting for a gate. Southwest deplaned people on the tarmac. Once at the gate, we had to wait another 15 min for a jetway operator and someone to operate the TUG/generator. And my consolation prize was a 4 oz cup of water. YIPPEE!!"
Cons: "The flight was cancelled"
Pros: "The flight attendants were very friendly, I was greeted on the plane with a smile."
Cons: "Paying for carry-ons and drinks, somewhat of a lack of professionalism with boarding one lady was short with me about a carry on. Took us a long time to take off after being seated because they didn't have the luggage loaded yet."
Pros: "Paid half as much booking w Frontier. First experience w them. Less comfortable (hard seats, leg room) but worth the trade off for 2.5 hr flight. I made a somewhat last minute decision to fly out on a one- night trip. Paid $45 each way to carry on my laptop. Rough landing coming home."
Cons: "Thin, hard seats; less leg room; $45 carry on charge each way for laptop; rough landing; one of attendants was rude."
Pros: "Getting off the plane, pilot and crew on plane."
Cons: "There was nothing to like. Ticketing was horrible. Cut off times not allowing people to get on plane in phoenix. It was chaos. The police were called on one man. Charge for carry on and refreshments card only with No warning at time of purchase. Had to throw away my luggage."
Pros: "My seat, but I paid $30 for it"
Cons: "Hook with a deceptive low cost, then charge for seats, carry-on as well as the charge for checked bags most other airlines impose. Snack offered for a fee only. Any drink other than water for a fee only. Really?? Then flight attendants push credit card. Offensive. Won't fly Frontier again."
Pros: "Yes, on Frontier you have to pay for any extras - more cushy seats, baggage beyond carryons you can fit under the seat, beverages, food, etc. However, the price of the flight is worth it, even if you add on baggage charges. And a direct flight is priceless."
Cons: "We were a little late boarding, but still made it to Houston on time, so not a big deal, and often unavoidable."
Pros: "The crew was great and made the smart and thoughtful decision to allow us to unboard and reboard the plane after it was announced that the wheels would need changing and would take 1.5 hours"
Cons: "Major delays meant we were 2 hours behind schedule. These things happen."
Pros: "Only positive was that it was a red eye so I slept through the in air portion."
Cons: "Delayed for 2.5 hours apparently to wait for flight attendants from another flight. Seat confusion amongst passengers. Seats are worn and terribly uncomfortable."
Cons: "First time flying with Frontier and two of the flights were delayed over an hour..."
Cons: "Be warned--this airline charges for EVERYTHING, including drinks in flight and carry-ons. After spending nearly $100 on bags, I had to wait over an hour in baggage claim before the bags made it to us."
Pros: "Friendly staff."
Cons: "Got delayed almost one hour. Seats didn't lean back. No snacks included."
Pros: "They got me to Denver."
Cons: "We boarded on time (in fact, we were supposed to land 10 minutes early at 5:05, when our original arrival time was 5:16). At 5:10, the captain came on and said that we weren't going to arrive until 5:50, "because of a reroute from earlier." We weren't informed of this reroute until 5 minutes after we expected to land. We pulled up to the jetway at 5:45 and the jetway was broken. More specifically, the KEY to the jetway was broken and they had to call "someone from the city" to come fix it. Finally two people came and fixed it and we were able to get off the plane at 6:20 (amongst extremely disgruntled people shoving their way past the rows in front of them, which no crew member did anything about). Beyond this, the armrest between my fiance and me was missing it's plastic cover, so a bumpy piece of hard metal was digging into my elbow the entire flight. When I pulled out my tray table (from my neighbors armrest) there was gum smushed into it. I told crew and they said they'd clean it when we got to Denver, so I was stuck with it the entire flight. Last, the hidden fees associated with Frontier are insane. Our flight cost an additional $110 for seats and bags and we'll pay that again on the way home. $220 in hidden fees is absolutely unacceptable. People were actually crying at the gate because they didn't know they had to pay for all of this and didn't have the money. Not one thing mentioned here is an acceptable way to treat paying customers at any level."
Cons: "Flight delayed 5+ hours, received no notification from kayak"
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Pros: "The extra charges, delays, the fees for ANY refreshment, the luggage delay/drop on the WRONG carousel. Terrible. Everyone on our flight shared the same remorse for booking Frontier after years of not. DONT DO IT!!!!!"
Cons: "I messaged frontier directly."
Cons: "Having to pay for drinks"
Cons: "We missed the flight so has to rebuy tickets from another airline with another $1600"
Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."
Cons: "9 hr delay. Having to pay $45.00 per bag. Staff at departing terminal extremely rude. Seats are very uncomfortable. No leg room, even for short people. Had to pay for drinks on flight. No peanuts or pretzels."
Pros: "The flight was on time. The crew was very nice and helpful. The aircraft was clean."
Cons: "I didn't like that there was a charge for your carry-on luggage and also a charge if you wanted to select your seat."
Pros: "The whole crew was so nice and very understanding"
Cons: "The seat where so uncomfortable it was terrible I just almost wanted to lay down on the floor"
Cons: "The plane was almost 2 hours late, we had to change terminals (and go through security twice as a result), the flight attendants seemed like they weren't trying and freaked out the plane passengers by announcing that we were going to Denver instead of Hoiston"
Pros: "The airfare was reasonable, and boarding was fairly quick."
Cons: "Paying $40 dollars for a checked bag is ridiculous and $45 for a carry-on is high way robbery. They need to revamp their baggage policies. The baggage prices will prevent me from flying with this airline in the future."
Cons: "Very poor I paid for emergency exit seats an extra fee and they let anybody sit there that didn't pay I feel ripped off"
Cons: "poor customer service poor relation of important flight updates and statuses. Will avoid flying with frontier by any means necessary."
Pros: "Nothing good to say."
Cons: "The boarded us twice and deplaned us twice. The airplane had mechanical problems and took them more than 12 hours to fix, because it was missing a part that was going to take them more than 8 hours to get in our airport (not sure where the part was coming from that took them that long). After fixing it the crew couldn't fly because of federal regulations that states the crew can only work for 8 h. After this whole ordeal, my flight ended up cancelled."
Cons: "This airline has lots of extra fees on top of the ticket price. It was $13 to pick a seat each way and $30 to bring a bag. I would never fly this airline ever again. I would rather pay more money and fly United or American Airlines"
Cons: "The amount of hidden fees was ridiculous. It added on about $80 after the price it quoted me. The staff on board were super rude to everyone. And you can't even get any food or drinks on board without them charging you more! Ridiculous..."
Pros: "Direct flight"
Cons: "Late, really late Last minute gate change required to exit secure area and go through security again Very little communication from gate agents Seats (the most premium price added onto fare) very hard The flight attendant loudly hawked their frequent flyer program over the pa several times during the flight"
Pros: "Easy quick boarding"
Cons: "Seats were tiny with very little room. No complimentary snack or drinks and a very annoying pilot that thought he was a comedian."
Pros: "Not sure"
Cons: "They started boarding and then stopped so we were stuck in the breezeway. Then we sat on the plane for what seemed like forever. The crew were not approachable and helpful. The plane was freezing!!"
Cons: "This flight was delayed several times. I requested a cancellation of my flight due to the delayed arrival would result in major difficulty due to arriving in destination after midnight. Frontier representative would not budge on their fee of $99 for a cancellation fee. We arrived after 1 am, therefore agency where I had reserved auto was closed, so I had to book a hotel close to airport. I have flown with Frontier a few times, and each time there has been delays of 30-90 minutes. This has resulted in major inconveniences, missed appointments and some unsafe conditions."
Pros: "Absolutely Nothing!"
Cons: "Our flight was cancelled. There were over 200 people waiting at the ticket counter and there were only TWO agents to take care of all the problems!!! When I tried to call Frontier, all their lines were busy and I kept getting disconnected due to the high volume...wasn't even put on hold. When I tried booking a flight online for the next day, it said all the flights were full. During all this chaos, no one told us how or wahere we were supposed to retrieve our luggage, what options we had...NOTHING!!! We even asked the ticketing personnel to announce where people could retrieve their luggage...their response was "I guess we could do that"...but they never did! We ended up booking a last minute flight on another airline that cost us a ton of money. So, while Fromtier bills themselves as a low cost airline, one glitch and they fall apart on the service side and you end up paying A LOT more. Also, watch out for all the extra fees they charge you. Their initial price looks great, but I had to pay $30 for a carry-on bag! Had to pay additional money for a seat in coach! They nickel and dime you to death and it ends up costing the same as the other full price carriers. BUYER BEWARE!!!"
Cons: "I arrived 75 minutes before my flight and I was not let on because they had overbooked. I was flying in to be apart of a wedding proposal the following morning. The only option they gave me was to move it two days later. I had to pay more money to buy a southwest flight that still got me in late because they would only cover a portion of it. Will never fly with them again. Absurd that they wouldn't do more."
Cons: "The pilot saying they would go fast and ant other w as you they could to make up time. I 5hink everyone knows acciders happen when you rush and don't follow normal protocol. Maybe I am the only one that doesn't like anew attendant that jokes about safety."
Pros: "No line at check in"
Cons: "Additional charges, seat, checked bag, 2nd carry on. Checked bag was higher for the trip home. Added $89 to my cost which made the price the same as an airline that allows baggage for free with free drink/snacks and roomier/ reclining seats."
Pros: "The crew was pleasant."
Cons: "The charge for EVERYTHING! Bags, boarding, seating"
Pros: "Flight crew was extremely nice and helpful."
Cons: "No inflight entertainment"
Pros: "The people were nice. Everything went smoothly."
Cons: "I found out literally 30 minutes before leaving for the airport that my Cary on bag would cost more than a checked bag. I didn't have money for either, and packed in a backpack, which barely fit under the seat because the seat design has changed. Some warning on a change to the baggage policy would have been nice."