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OMA - ZIH

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Round-trip
Economy
Omaha (OMA)
Ixtapa Ixtapa-Zihuatanejo Intl
Sun 4/18
Sun 4/25
Any month
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Top 5 airlines serving Omaha Eppley Airfield to Ixtapa Ixtapa-Zihuatanejo Intl

Scores according to KAYAK customer reviews

8.3
Alaska Airlines
Overall score based on 29,320 reviews
8.5
Boarding
8.3
Comfort
8.8
Crew
7.9
Entertainment
7.9
Food
Airline reviews

Pros: "Awesome crew. Service was well above expectations. Thanks"

Cons: "Flight delayed by 40 mins, then left 40 mins after scheduled even including the delay, no free in seat entertainment and the wifi was broken. Really not a fun flight overall. Also, please Alaska, get rid of that Cabernet Sauvignon that's sweeter than grape soda. Single worst wine I've ever tasted."

Pros: "The flight was shorter than scheduled"
Cons: "One snappy and short attitude from an attendant"

Pros: "Great service"
Cons: "Boarding confusion"

Cons: "Not enough fruit & cheese boxes to reach past mid plane"

Pros: "Fun crew!"

Pros: "The crew was excellent and boarding was a cinch. I volunteered to check in my girlfriend and I's bags and the process was very easy."
Cons: "Compared to other airlines, I think their food and beverage service was a little lacking."

Pros: "Boarded on time and got to the destination early. Never flows Alaskan Airlines before but will definitely remember the great experience"
Cons: "Nothing. All great"

Pros: "Crew was great, seat was ok"
Cons: "Everything was groovy"

Pros: "Everything was excellent"

Cons: "Super flight"

Pros: "Love Alaska Airlines"

Pros: "Had the chance to watch interactions with boarding attendants and other passengers and flight crew. Was always very informative and friendly to passengers, flight crew and ground crew and always seemed informed on what was going on. Flight was great and stewardess' were super friendly and helpful."
Cons: "N/A"

Cons: "Haven’t had it yet"

Pros: "Alaska airlines sick. It is the worst."
Cons: "Missed the last connection by about 30 minutes because of their mistake. The plane did not wait and I sat as t the airport for 7 hours (all night) without an apology or any food or water. These people don't give a damn about their passengers."

Cons: "Went to ticket counter at 5:33 and talked with Tyler L, whose boss Jerry had instructed him to not let passengers check in after 5:30. The flight was at 6:10. Tyler smugly smiled while refusing to print a boarding pass, then was unable/uninterested in helping me rebook. I had gone through security and couldn't find boarding pass email. I went through checkin the night before but apparently it didn't finish. Talked with security about getting back to front of the line. I had 30 minutes to walk 600 ft and absolutely could have made that flight. Called 800 number to book a new flight."

Pros: "Fast boarding and take off, arrived early and didn’t have to wait for bags."

Pros: "love direct flight from Omaha to Seattle. timely in getting us off. Crew very responsive. coming through several times to offer us water which is great for a 3 hour flight. thanks."
Cons: "we both bought food. Mine was great. his was mediocre. through no fault of Alaska airlines. we were in row with 3 seats. the other gentleman had a very high weight. He struggled to get his seatbelt to close. Not sure what you can do to fix that. Just a growing USA problem. Where he needed a seat and a half."

Cons: "Rude crew."

Pros: "Seeing me seated next to a young person big enough to need more than one seat (couldn't lower the arm rest), a flight attendant found another seat for me without me asking."
Cons: "If a person needs two seats, maybe they should buy two seats. The streaming movie only came it fitful bits, far inferior to previous provided screens. It also took about twice as long to play as a result. And of course, checking a bag should not be an additional cost, nor should a meal on long flights."

Cons: "Rude people. Guy next tp me was offered food. I'm pregnsnt and wasn't offered food"

Pros: "We were never given the seats next to each other that we booked"
Cons: "My daughter is too young to sit alone and we booked the reservation at the same time one booking"

Pros: "Hospitality of the crew."
Cons: "My luggage that was to be loaded in the cargo area of the plane never was put on the plane. No clothes, no shoes, no medications, no gps radio equiptment, and no special fishing equiptment, (as I was on a sportfishing vacation). Really, Really dissappointed."

Pros: "Every Alaska Airlines employee went above and beyond to make sure our family had a great travel experience. Our seats were assigned together, we were not charged for checking smaller bags, and the beverage/snack service was fast and they checked back often. Seats on this plane were roomy and the flight was not over-crowded. Boarding and de-boarding were easy and relaxed. Arrived ahead of schedule."

Pros: "Everything"

Pros: "great job."

Pros: "The food options and prices were great."
Cons: "The entertainment wasn't working for most of the flight, so it really wasn't worth the $10 I paid for it."

Pros: "very helpful employees made check in a breeze, on time boarding, early arrival by 40 minutes, quick baggage delivery! Awesome experience, kudos to all employees!"
Cons: "Nothing!"

Pros: "It was a direct flight and quick boarding. Pilots did a great job being on time...Alaska Airlines made up 45 mins to and was on time from Portland, Or..."

Pros: "I liked that the flight was non-stop."
Cons: "There was satisfied with all aspects of the flight."

Pros: "Comfortable, Smooth, and on time!"

Pros: "Very pleasant and attentive."
Cons: "Wanted to pay for a first class upgrade, when seats were available, that those were for free upgrades for perk members. Why offer to sell them if they are free for frequent flyers?"

Pros: "From checking in to my arrival to getting my bag at my destination, everyone was so kind and helpful. Best customer service I have had in an airline. The cheese plate was delicious."
Cons: "The red wine was not the best quality."

Pros: "Friendly service"
Cons: "Nothing"

Pros: "Stewardess stylish accessories to uniforms."
Cons: "Pilot error of a few inches off when parking after landing. Could slow down and pronunciation more clearly"

Pros: "The crew and the onboard entertainment were great."

Pros: "The crew was nice"
Cons: "No complains"

Pros: "Nothing"
Cons: "The flight that I booked is from Omaha to Guangzhou, but you guys gave me the ticket shows that there has one stop by Canada, and I don't have the ETA so that the stuffs wouldn't let me get in the flight and I can't make my trip on time! I don't think that is my bad because as a customer YOU( this APP) should be able to let me know I need to get the ETA to support me stop by Canada before I book the ticket from YOU GUYS, and I don't know that, so that I can't get in the flight which is make me feels really tough! And I know that it is not just happen to me but also it happen to other people, there has some people has the same problem as I do, so I don't think you guys should do that! DO NOT sales us the ticket that can't let us get in the flight! As a public APP. You guys should make the notes when you sale the ticket, say" there has a one stop by Canada, IF U don't have ETA, pls don't book it!" Let the people know so that we won't get any trouble OK?!?!"

Pros: "Good beer! Smooth ride."

Pros: "Sat in Premium. Early board because of wheel chair. Lots of room. Smooth flight. Arrived early in Seattle. Ta very nice. Took all way to car in parking lot. Cleanliness."
Cons: "TA forgot one of my bags at security..but I didn't miss until almost to departure gate. Had to check my medicine bottle of cough syrup. What a pain. Put into separate basket. Open & swab. Weird. I'm 75 not a terrorist but I did have pneumonia recently & needed it do would not cough & choke on plane."

Pros: "Flight attendants were great. Didn't have to wait long if I asked for refreshments."
Cons: "Needed more instructions on making your cell phone work to get movies, especially that you had to do it before you took off."

Pros: "Really you can't beat a non-stop flight. I travel to Nebraska from Seattle several times a year - I have been stranded in Denver, laid over in Phoenix, routed to the Twin Cities, Vegas, Salt Lake - Alaska non-stop to Omaha has made my lfe a lot better! Friendly service; hassle free boarding - your Omaha ticket counter staff are the best."

Pros: "chech in crew and flight from Phoenix was comfortable"
Cons: "The plane from Seattle to Edmonton was confotable."

Pros: "I was impressed with the friendly stewardesses. They boarded us quickly. It was nice to being a bag for free too. This was my first Alaska Air trip. The seats were more reasonable with space for my knees. Thank you."

Pros: "Staff"
Cons: "Nothing"

Pros: "Good food comfortable seating friendly staff"
Cons: "You would not accept cash only debit or credit card"

Cons: "I requested a wheelchair ahead of time when i booked my flight and asked at omaha airport to make sure i would have one in seattle. No one was there with a wheelchair. I was on a time crunch and couldnt wait until they located one. This caused me discomfort and aggravation."

Pros: "Very friendly and on time"

Pros: "Trip was pretty delayed and they weren't great about communicating that. The inflight entertainment is nice though. Also fly bigger planes 2x2 for a 3.5hr flight is alittle cramped"

Pros: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."

Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"

Pros: "Comfortable and safe flight."

Pros: "Same crew and great experiments again"
Cons: "Nothing"

Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."

Pros: "See previous comments."
Cons: "See previous comments."

Pros: "Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated"
Cons: "Nothing I can think of."

Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"

Pros: "Funny crew members and very friendly captain"

Pros: "Great crew, great entertainment, came in early"

Pros: "Quick flight"
Cons: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"

Cons: "It was great"

Pros: "Every seat had an entertainment screen, with a variety games, movies, or flight information available."
Cons: "The flight arrived 20 minutes early (win), but we then proceeded to have to wait about 15 minutes to pull into the gate because the previous plane handing left yet."

Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."

Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"

Pros: "No carry on fee, comfortable seat and pitch"
Cons: "Displays for zone boarding status would be helpful"

Cons: "Missed waiting 5 hours for next flight"

Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."

Cons: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"

Cons: "Had an passenger spill coffee all over me and when I went into the back where 3... yes 3 flight attendants were standing they all just looked at me and asked what I needed. It was VERY obvious that there some type of liquid spilled in my hair and clothing. I asked for some napkins or anything to wipe up the mess. She shoved 3 napkins into my hand. Not friendly at all"

Pros: "codeshare by China Southern"
Cons: "codeshare by China Southern"

Cons: "No cookies"

Pros: "Nothing - missed flight"
Cons: "Need to reschedule flight to tomorrow morning...."

Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."

Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."

Pros: "Great. Love first class whenever price allows."

Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."

Pros: "It was great"

Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."

Cons: "2 hr delay"

Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."

Pros: "Food good, wine OK"
Cons: "Discomfort bad"

Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."

Pros: "My comfort zone seat"

Pros: "I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end."
Cons: "Check in."

Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."

Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."

Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."

Pros: "The staff was was very accommodating to myself and my 19 month old daughter"

Pros: "Very nice do to Delta employees."

Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."

Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."

Pros: "The moviea"
Cons: "The time of night"

Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"

Pros: "Same"
Cons: "Same"

Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."

Pros: "Friendly, friendly, friendly."

Pros: "On time"

Pros: "Not much to like."
Cons: "Customer service not friendly, seats are not very good, no food or entertainment on a 3.5 hour flight. United just transports you from A to B for a high price."

Pros: "Good flight, comfortable"

Pros: "Flight on time and professional crew"
Cons: "N/a"

Pros: "They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day"
Cons: "Allow a change or give credit"

Pros: "good service"
Cons: "a better airplane"

Pros: "Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico."

Cons: "The check in was terrible. The line was 1 hour"

Pros: "Crew and entertainment"
Cons: "Seats"

Pros: "Was on time"
Cons: "The entertainment"

Pros: "Flight was on time right on schedule."
Cons: "Checking in to front desk was really slow. Need more personal to speed the process. Thanks"

Pros: "Speed of boarding"
Cons: "No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty."

Pros: "Everything on time and comfortable...."
Cons: "Nothing"

Cons: "Allow stand by on cheap tickets"

Pros: "Wifi on bord, staff"

Cons: "The seats were the most uncomfortable seats I have ever sat on for a flight. Definitely needs improvement for a better flight experience."

Pros: "Smooth flight"
Cons: "We almost missed out connecting flight because we had to transfer our own bags on to the connecting plane."

Cons: "The flight attendants they have attitude really bad I think u guys should check your employees."

Cons: "I don’t like the food"

Pros: "Brand new plane"
Cons: "O"

Pros: "I liked that Aeromexico offers a direct flight from my city to CDMX."
Cons: "I'm fairly tall, so I spend the extra for Economy+ for a few extra inches of leg room. It's still not adequate, but it's better than nothing. However, the seats on Aeromexico's E+ are more uncomfortable than any other E+ seats I've sat it. Truly awful to sit in for even a short period of time. Also, the planes are not clean. There was a half eaten lollipop stuck to the floor in front of my seat on our outbound flight, and on our return flight there was some sort of dried spill (I HOPE it was a spill, and not some sort of bodily fluid) on the wall under the window. If you want your drink to be cold you need to ask for ice - otherwise expect room temperature water/soda/juice, and only a tiny cup of it - there are no full cans of soda here. This wasn't a huge deal to me, but on our return flight I was quite parched and never could quench my thirst with the little amount of water I was given. All this said, I'd probably still suffer through a direct Aeromexico flight than deal with a layover on another airline."

Pros: "All of the foreign stewardesses were kind."
Cons: "The Asian stewardess was rude when I had asked for an extra sandwich and peanut pack because my father is 65 and long trips make it hard for him to move."

Cons: "The were really mean on the boarding pass. They dis not give the right information and the flight was late"

Cons: "A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female."

Pros: "No hassle."
Cons: "Food was awful...did not even eat it."

Cons: "Was late 2 hours"

Pros: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."

Pros: "Terrible"
Cons: "Terrible"

Pros: "The flight loaded, departed and arriverd within minutes of the scheduled times. The departure and arrival times are convenient, but could perhaps be one hour earlier., The entertainment choice was large and seemed to work without a hitch."
Cons: "Some indifferent music over the loudspeakers interferred with my choice of misic and seemed unnecessary."

Pros: "Good services"
Cons: "Long time in tarmac"

Cons: "I was flying to MEX from LAX and i had to get through customs which took a long time, but got to the Aeromexico ticket counter to get my boarding pass and they told me that they start boarding 45min before departure time and I got tot he counter at with 35 min to departure and they told me that I missed my flight and had to buy another flight which was two hours later. I don't understand why they couldn't let me through or hold for me. It ruin my ground transportation reservation which I had to reschedule. The whole thing was frustrating and cost me more money that what i thought i was saving."

Cons: "The flight schedule is unstable. We were in the lounge and didn’t hear any notice of the flight. Almost missed it."

Cons: "No AeroMexico staff at Lima airport when we arrived, as recommended, 4 hours before our flight. No place to check in bags until 3 hours before boarding, and that point there was a huge line."

Cons: "Could not choose seats because I could not check I online. Airlines does not allow it."

Pros: "Everything good."
Cons: "Not complain. Aeromexico better to fly."

Pros: "Everything went fine. The on-board entertainment was good."

Cons: "Typo in my boarding pass-- spelling of my name-- so confusion and delay with TSA. YIKES-"

Pros: "The service was great, they fed us on the plane and it didn't cost more!!"
Cons: "The airport in Mexico City was confusing and there was little help knowing and finding the gate for both flights out. If i hadn't flown a lot i would have been in trouble."

Pros: "Nothing."
Cons: "Same as above. Sorry."

Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."

Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."

Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"

Cons: "I was very unsatisfied with my Aeromexico trip because I missed my connection in Mexico City, and instead of getting rebooked on another flight, I had to buy an entire new ticket. My original ticket was $140 and my new ticket to get home was $350. I have never flown on an airline that makes the passenger buy a new ticket when a connection is missed. I was in the Mexico City airport and only missed my connection by 10 minutes. Very disappointed with Aeromexico. I will be emailing the airline customer service separately too."

Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."

Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."

Cons: "Extremely poor, my flight was delayed for two hours."

Pros: "Airline gave me a good seat assignment"

Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."

Cons: "the only food served to us during the fly was a breakfast which one was the combination of black beans with eggs which was rotten and smelling very bad ...."

Pros: "Delay"

Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."

Pros: "On time, space, entertainment, service, vessel"
Cons: "The food was unedible"

Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"

Pros: "nice new plane, lots of room"

Cons: "No fuel available"

Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."

Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"

Pros: "."
Cons: "Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate."

Pros: "The entertainment options was awesome used the on board wifi and the flight cruised by"
Cons: "Boarding and deplaning is always such a hassle"

Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"

Pros: "Crew"
Cons: "Seats small"

Pros: "The crew was great!"

Pros: "Crew, seats, and smoothness of ride."
Cons: "You have to pay for seats to sit with your travel partner."

Pros: "Nice crew. Very smooth flight."

Pros: "The crew tries."
Cons: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."

Pros: "Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel."

Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"

Pros: "Service was poor and unconcerned about comfort or needs."
Cons: "The flight staff did not appear to want to do their job."

Pros: "Very comfortable, fast, nice staff"
Cons: "They didn’t offer a snack!"

Pros: "very attentive steward, nice snack choices"
Cons: "they allowed too many late people to board after departure on a 100% full flight; not due to lines, but because they were late to the gate"

Pros: "Friendly and attentive crew. On time."

Pros: "Crew was personable and proactive in settling families in and helping with luggage. Funny and helpful. Movie choices were great! We were early to gate."
Cons: "It was a very long check in process in Madrid, and 45 minutes more to gate. I think it may just be layout of Madrid airport, but I would suggest to anyone getting to airport a minimum of 3.5 hours before flight."

Cons: "It was freezing on the plane the whole flight"

Pros: "I am handicapped so I was concerned about my walker and ability to use stairs etc. The crew on the plant and boarding area couldn’t have been more helpful. I was impressed by the comfortable seats and friendly stewardesses. After the plane landed the first officer went to get my walker so I didn’t have to wait."
Cons: "LAX"

Cons: "Took off 40 min late without explanation"

Pros: "Flight on time"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."

Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."

Pros: "The staff tried all they could to move things along"
Cons: "The congestion at the gate, and the staff’s frustration dealing with the people who weren’t listening caused some of the problems. This plane took about twice as long as it should have to get everyone into their seats. I don’t know why. Maybe it was a lot of people who’ve never flown before. The rollaboard bags always are a problem. There was plenty of room in the overheads."

Pros: "People were nice"

Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."

Pros: "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
Cons: "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."

Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"

Cons: "Old plan with old seats and no individual screens. Very disappointing for a major airline! I wish I know it before buying my ticket."

Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Cons: "Nothing"

Pros: "Great! The flight wasn't full, so the attendants went out of there way to move people around so we all had more space. Flight left on time, was smooth, everything was wonderful."

Pros: "Manchter to Philadelphia ok Philadelphia to sanfranscisco no good"
Cons: "I want to know we allready pay ticket why they charge eighty two doller more they no give us food nothing please give my money back next time I never bought ticket"

Pros: "We boarded on time and arrived early. What more can ya ask for? Fairly easy ride. Free entertainment on board, movies and shows! Awesome."
Cons: "The speaker that the pilot used was static-y, hard to understand. No free wifi option. Rough landing."

Pros: "Everyone operated fast and professional"
Cons: "Nothing"

Pros: "Nice head rest (although it did not stay bent at angle, so could actually rest against it)."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath."

Pros: "Staff was friendly and flight was timely."
Cons: "Bad smell on the plane and 20 minutes of turbulence."

Pros: "It was all good.it was"

Pros: "The AA staff was very friendly. The flight was late due to weather. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."

Cons: "The flight left almost 6 hours late, and the delay was not directly due to weather. Another flight from and to the same airports left as scheduled 3 hours before this one finally left."

Pros: "flight left and arrived on time. Service was efficient and friendly."

Pros: "Excellent no fuss service on board. One of the flight attendants was wearing uggs boots which some might find odd but who cares when the service is done with a smile. Very comfortable seats, great entertainment system, food choice was good and what i had was flavoursome. And they give you noise cancelling bose headphones."
Cons: "Nothing"

Pros: "Everything was new, lots of leg room, everyone was nice"
Cons: "The grill cheese didn't taste like grill cheese. It wasn't filling. Grill cheese, never again."

Pros: "Our flight was delayed overnight in Las Vegas, which was hassle but unavoidable due to weather and pilot flight hours restrictions. But the ground crew and American Airlines worked very hard to compensate all the passengers: gave us each a voucher for hotel, 2 meals, round trip shuttle ride for hotel and airport. Good work to make up for a bad situation."

Pros: "Terrible"

Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"

Pros: "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
Cons: "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."

Pros: "Better than I thought it would be."

Pros: "Great crew is what made the short flight awesome!"

Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."

Pros: "The crew was fantastic as always and put people at ease even in the midst of a pandemic."

Pros: "Not much"
Cons: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."

Cons: "The plane was not stocked appropriately- ran out of mist drinks."

Cons: "Nothing"

Cons: "The lady at the boarding gate at newark airport was extremely unpolite and with a very law service attitude"

Pros: "My original flight and rebooked flight were both canceled, then this flight was delayed. Even with the extra time, we still sat on the runway because paperwork wasn't in order. It was just a mess."
Cons: "I had to rebook my own flight and considering the plane was already delayed, it should have departed as soon as we left the gate."

Pros: "United’s crew were the sweetest. They knew I looked so tired, they took care of me and everyone on board!"

Pros: "Arrived a few minutes later than scheduled but no fatalities or interruptions."

Cons: "Flight was cancelled due to weather. Earlier flight delayed twice for take off."

Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."

Pros: "Nothing"
Cons: "I got dumped the day before I was supposed to fly to see my girlfriend. There was nothing I could do about taking the flight anyway. Because I needed fly as cheep as possible, I used you to book my flight. I tried to get a refund, but found out with fees it was going to cost more than I paid for the ticket."

Cons: "Flight was delayed 2hrs"

Pros: "They loaded the plane quickly."
Cons: "They don't enforce the carryon bag size. Overhead bins filled with large bags."

Pros: "On time. Friendly crew"
Cons: "Very tight. Not food except snack."

Pros: "Plane was on time and even landed early"
Cons: "The gentleman sitting next to me held his duffle bag on his lap the whole flight. Take off and landing included. Take off I thought no big deal, but when it was time to land the flight attendant actually looked right at him and said nothing.. When I put my tray down, there was sugar and coffee stains on it. Luckily, I had a wet wipe to wipe it off. The attendants were not very friendly and I was disappointed with them. It just seemed like they were in a hurry. Note this was my flight from Omaha to Chicago. NOT the connecting flight Ord-DCA."

Cons: "Lack of space in economy....might as well box each one of us up and stick us in the cargo hold."

Pros: "My flight was changed several times and I almost missed my connection flight international departure. But a lady at 800 customer service took care of everything. Local United personnel at Omaha airport is lack of customer service and handling knowledge."
Cons: "800 number"

Cons: "You forgot my TSA"

Pros: "people were polite and nice"
Cons: "cramped seating"

Pros: "The plane didn't crash"
Cons: "You pay for everything- including wi fi. Cheapest, saddest flights I've ever had. Never again flying United."

Pros: "All perfect! Amazing how much nicer flight staff was!!"

Pros: "Crew and staff were helpful along the way. I had a pleasant experience overall."

Pros: "Boarded on time"
Cons: "Late to mke!"

Cons: "I never made it to Helena. Flight was delayed 2 hours so I missed my connection and had to fly to an alternate airport and buy myself a rental car and hotel room."

Pros: "Nothing really."
Cons: "The fact that my bag got sent to LAX."

Pros: "Absolutely nothing."
Cons: "Boarded plane with my 8 week old baby. After getting settled had to deplane due to mechanical issues. Then I stalled feeding as he has to nurse during takeoff to relieve pressure. Airline kept slightly postponing it so wasn't comfortable nursing as I needed him to eat during takeoff. But no realistic time was ever given. Eventually they cancelled flight and they rebooked next day. Then united realized they would have to give travel vouchers / hotel if flight was cancelled so they re labeled it "delayed" to avoid putting everyone up in a hotel. 13.5 hrs of a delay overnight is not a delay and deserves better treatment! To add insult to injury, my GATE checked stroller took 45 min to come up to the top of the jetway. 45 minutes! I had to ask 4 times with a screaming 8 week old with nowhere to set him! The kind girl kept paging down to them but nobody would bring it up. It was absolutely horrible. Then today at check-in they couldn't figure out how to print the infant boarding pass which ultimately took 30-40 min of the lady trying to no avail. I arrived 1 hr 10 min early to my flight and nearly missed it due to United. The issues with printing my "infant voucher" caused me to have to run through the airport and frantically collapse stroller to make on time. With zero sleep thanks to the debacle the night before. Beyond disappointed and believe should be compensated for this experience."

Pros: "Airport and crew on ground and in flight very nice"
Cons: "I'm a big guy and plane just to small"

Pros: "United wide body jet was roomy and comfortable. Even sitting in the middle seat between two strangers was not awkward or uncomfortable Easy boarding and helpful attendants on board."

Cons: "Checkin process was poor - unable to use kiosks; required personnel to check in. Customer rep was alone and line was long. Poor process and lots of angry customers"

Pros: "Almost didn't make my connection."

Cons: "Wifi didn't work"

Pros: "Everyone was beyond helpful and wonderfully nice."

Pros: "The flight attendants are super duper nice. Like so nice. Too nice."
Cons: "The chairs will make your butt go numb after awhile. It's inevitable. The snacks are god awful packaged poison BUT the beverage selection is vast which it pretty dope."

Cons: "The seats on the 737 are uncomfortable."

Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"

Pros: "I like the many options that I had to choose from for my filghts"
Cons: "That I could get my seat assignment when I place the reservation"

Cons: "No snacks...free"

Pros: "Helpful crew"

Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."

Pros: "Our flight was on time. Economy plus seats were roomy. Also, we had gate checked car seats and the pilots waited to ensure that they were delivered before de planing."
Cons: "My only complaint was that there was no food for sale. We had 2 hungry kids and we only got some free pretzels and a drink. It would have been nice if there was a snacks to purchase."

Pros: "View out the window"

Cons: "Delayed at Chicago for 8 hours before they canceled the flight. It was beautiful & Sunny in both Chicago (depart) & Omaha (arrive) all day. The flight was most likely canceled because of an incoming flight that never arrived. Stayed at hotel on my own dime after wasting an entire day. Completely unacceptable and will never use airline for this route again."

Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."

Pros: "The crew members were friendly and efficient."

Pros: "People were very nice and friendly"
Cons: "Flight was rough & delayed"

Pros: "I always appreciate a nice smooth landing."
Cons: "The caramel wafer served with the beverage in flight."

Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."

Pros: "I did not like anything. Please people don't book through kayak. Scam website"
Cons: "Flight delayed. Stayed at airport for more than 2 hours. Baggage lost."

Pros: "All the staff working for United Airlines are very professional and caring. Wifi onboard was fantastic!!"

Pros: "It was ok"
Cons: "Not being in first class"

Read more about Alaska Airlines
COVID-19 information

Safety measures for airlines flying from Omaha to Ixtapa

Airlines flying from Omaha to Ixtapa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Omaha to Ixtapa

Mandatory masks

Masks required on board, masks provided on flights from Omaha to Ixtapa

Social distancing seating

Middle seats unavailable to book on flights from Omaha to Ixtapa

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Omaha to Ixtapa

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