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Cons: "Great service on Korean Air as always."

Pros: "Crew was great and economy seats have above average legroom."
Cons: "Bathrooms could have been cleaned up a bit."

Pros: "This was not to positive off a flight."
Cons: "Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out."

Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."

Pros: "The crew was on it when it came to responding to the call button."

Pros: "Crews are always super well trained."
Cons: "Between continental flight need more movies, in my perspective"

Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."

Pros: "Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special."
Cons: "The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later."

Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"

Cons: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."

Pros: "The food is great! The plane is clean. The crew is super nice."
Cons: "The seats are uncomfortable, as with any seats in coach with other airlines."

Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"

Pros: "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
Cons: "I can't think of anything I disliked on this trip."

Cons: "No wifi"

Cons: "Little leg room on shorter flights/smaller aircrafts."

Pros: "best airline ever"

Cons: "They need to offer more water on the flight. Had to keep asking."

Pros: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."

Pros: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."

Pros: "Best service, clean airplane, flexibility check-in procedure,"
Cons: "Food was not good except bibimbap. I ordered instant noodles instead."

Pros: "Food, drinks, snacks, comfort level."
Cons: "Selection of movies is really bad."

Pros: "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"

Cons: "Excellent!"

Pros: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Cons: "Flight to BKK was on 747s my favorite plane."

Pros: "The staff was friendly and helpful"
Cons: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."

Pros: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Cons: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."

Pros: "Boarding orderly"
Cons: "Cold food"

Pros: "With three little kids it was nice to be able to load early"

Pros: "It was very good and I am exciting to get back with Korean air too!"

Pros: "Timely and professional services,well polite and corteous staff"

Pros: "Boarding is systematic, all items in order. The food was nice. Love the leg room space."

Pros: "Never flew this arline before but gave ut a try since it's a skyteam affiliate. Wasn't disappointed. Flight was simple and team was nice."

Pros: "Spacious for economy."
Cons: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."

Pros: "By far the best airline i have ever travelled on"
Cons: "The service, quality of airport and new aircraft"

Pros: "I liked the professionalism,courtesy and kindness of the crew. I was impressed with the way they handled their Jonson a flight that ran into a lot of turbulence."
Cons: "I would have liked a better explanation of our meal choices, particularly as it relates to the spiciness of the meal. Simply telling me that my choices are chicken, beef or fish is not enough. I also would have liked a broader selection of movies from which to choose, especially on a 12-hour flight."

Pros: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."

Pros: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Cons: "n/a"

Pros: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"

Pros: "Service and leg room!"

Pros: "Everything up until I got to Hawaii and switched to them."
Cons: "The code share airline"

Cons: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."

Pros: "The selection of fellow PAX, the cabin staff"
Cons: "No supersonic flight"

Cons: "special meals especially Hindu meals non vegetarian"

Pros: "nice planes"

Pros: "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
Cons: "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."

Pros: "Beverage service satisfactory."
Cons: "The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight."

Pros: "Cleanliness of the restroom and hospitality"

Pros: "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
Cons: "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."

Pros: "comfort, service, easiness"
Cons: "Food"

Cons: "Great crew and flight! Cheers!"

Pros: "Nothing"
Cons: "Proper communication"

Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"

Pros: "Was boarded promptly"

Pros: "Nothing"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"

Cons: "You guys didn't allow me to get in this plane and i missed my flight."

Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."

Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."

Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."

Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"

Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."

Cons: "No food on board and we were hungry"

Cons: "No charging outlet."

Pros: "Better than spirit"
Cons: "Nothing"

Pros: "got there on time, no delays. very smooth"

Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"

Cons: "Very late and boarded too long before leaving the gate."

Pros: "Quick boarding, extra space to put things in front of you"

Cons: "Customs massively backed up. Somewhat disorganized"

Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."

Pros: "On Time. Nothing else to say,"

Pros: "On time. Connecting through Atlanta is quick and efficient"

Pros: "Comfortable seats"

Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."

Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"

Pros: "Movies"

Pros: "On Time"
Cons: "No opportunity to purchase additional food"

Pros: "Delta flew their way back into my heart this time around"

Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."

Cons: "Temperature was too cold"

Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"

Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"

Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"

Pros: "On time"
Cons: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"

Cons: "Bad"

Pros: "Whole thing was easy, plane was nicely updated on the interior"

Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"

Pros: "Once again, the people were friendly, but I did not really experience much since I went to sleep as soon as the plane took off. I did, however notice that the seats reclined a little more than normal (which was amazing for me). I had a comfortable flight and caught a great nap."

Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."

Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."

Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."

Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."

Pros: "Everything"
Cons: "Everything was perfect"

Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."

Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."

Cons: "Please review the message I sent concerns Atlanta hartsfield."

Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"

Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."

Pros: "Was a nice flay , thanks"

Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."

Cons: "Some sort of entertainment. More comfortable seats."

Cons: "There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet."

Cons: "I find the planes are far to compact and its really hard if you have a long flight. The body becomes stiff and really sore from not being able to move about much."

Pros: "-"
Cons: "If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight."

Pros: "The crew worked hard to ensure that we had a good flight with minimal interruptions"
Cons: "Delays always hurt, the flight was delayed yet there were no notifications and additionally the delay was closer to an hour long since boarding only started 20 minutes late."

Cons: "Like all airlines it would be nice if there was an extra inch between the seats. Also, unfortunately the video wasn't working."

Cons: "Bathroom had no light Seats hard and uncomfortable Did not offer any entertainment rental like Air Canada"

Pros: "We were a little cramped in, but overall it was nice."
Cons: "Not much. It was a quick flight overall."

Pros: "Crew was great. I was able to watch my favourite CBC shows due to the screen on the seat in front."
Cons: "Nothing really, I paid $500 for the return flight and feel I got fair value for the cost."

Pros: "Amazing crew. Brand new plane."

Pros: "Friendly staff; A relatively painless check-in and boarding procedure; Flight arrived a bit earlier than scheduled."
Cons: "No power outlet at seat on 4+ hour flight meant dead phone on arrival when used for in-flight entertainment; Now have to pay extra for basic seat selection even after check-in opens at 24-hours prior to departure (I opted not to pay, and got literally the worst seat on the plane... back row, middle seat by the lavatory); Even the for-purchase snacks taste terrible."

Cons: "When tavelling with a child, which is always identified at the time of booking by providing child's age, every other airline was able to accommodate seating together. Even at the lowest fare class. Not Westjet, their automatic computer seating assignment gave us seats in separate rows !! When asked at the checkin and also again at the gate, we were told that the fare class that we paid for does not allow seat changes. They simply would not seat a parent and a child together unless we paid extra $25/person to change seats. This kind of gauging for money was shocking. Especially when there were 3 other rows behind us with free seats together !! This was clearly a case of wanting more money. At the lowest fare class parents travelling with children can expect the child to be sitting separately from them. Or pay up more."

Cons: "Plane was delayed. Wanted to sleep during flight but couldn’t because flight attendants were chatting loudly amongst themselves"

Pros: "Flight was on time and WJ does provide quite a lot of leg room on their jets."

Pros: "relatively inexpensive"
Cons: "my knees were pressed against the seat in front of me the flight left late, so arrived ~2.5 hours late"

Pros: "The ease of boarding with very nice staff!"

Pros: "So poorly organized at boarding ! Staff on the ground that where lazy ! On board staff where lazy ! Waiting for luggage took over 40 mins. Horrible ! Good thing I've had other flights that where much better."

Pros: "Nothing nobody"
Cons: "Uncomfortable seats! No access to music movies or kindle though it said it has free entertainment. Nobody knew how to get access to the movies. Instructions are wrong and loop around with no results. Attendant said she’d comp a drink but didn’t . Boarded late and disorderly. Mean gate lady. Left an hour late. Home an hour late."

Pros: "Great leg room...clean"
Cons: "All of the onboard staff was great except for one. She was visible grumpy. She was rude to an elderly couple sitting next to me. Her impatience with them ended up that she didn't get their drink order right. She challenged them on whether they really said they wanted milk and sugar or just sugar. Then she rolled her eyes and huffed and puffed about someone else waiting to get down the aisle after going to the bathroom. The client was had patience and was talking to those around her. The server was verbally frustrated and everyone knew by her words and facial expressions. There was an elderly lady with a cane who she was very brusk and impatient with. Her tone was condesending and dismissive."

Pros: "On bird staff"
Cons: "Pay for WiFi"

Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"

Pros: "The flight attendants are awesome! We were traveling with our 6 month old daughter, and the flight attendants went out of their way to make sure we had a personal safety demo for our daughter, and made sure we had everything we needed. They even held her while I went to the bathroom! Amazing customer service!!"
Cons: "No entertainment-but I think this is being phased out of most planes now."

Cons: "The waiting The late flight. Sat in TO Pierson for 3 hrs just to get this connection. That was after a 14 hr international flight."

Cons: "Check in process was brutal. Two different pieces of advice from two different agents. Boarding from front to back of plane is inefficient. Creates clogged aisles."

Pros: "Flight was on time, newer 737"
Cons: "Yellowknife security was extremely slow - almost to the point of causing flight delays. I usually get to the airport early but this time I was on a flight arriving slightly late in Yellowknife so had a tight connection and ended up at the back of a huge lineup."

Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"

Pros: "The crew was so friendly. They offered to check bags for free at the gate which is awesome because I didn’t have to worry about finding space in the overhead bins when boarding."
Cons: "Flight was delayed an hour, but it was due to weather, so it is really out of westjets hands."

Pros: "$200 WestJet dollar compensation"
Cons: "Waiting 5 hours to leave. Not checking for delays before boarding. 12 month expiry on WestJet dollars."

Cons: "The way we got treated in a bad situation , we knew deicing needed to be done, and were told we were 8th in the que, this was shortly after 10 AM. This was followed with an announcement the ground crew was too busy and couldn't push us off . This either BS or an inept crew or management or both. All kinds of planes got sevice except us. Something is not being treated fairly. I am highly disappointed,"

Pros: "Efficient service - boarding and arrival were on time."

Pros: "Very disciplined and hard-working crew did their best to keep everything under control and moving on schedule. Boarding was busy but fairly well organized considering."
Cons: "Flight had an abundance of minors and babies at no fault of anyone, just unfortunate. Lots of crying, screaming, fidgeting and puking. Customers were pretty impatient in the early morning as well which didn't help the situation. Not sure if snacks or refreshments (other than water) we're handed out in a 4.5 hour flight as well."

Pros: "The trip to Vancouver was good.....flight attendants very courteous and friendly as usual."

Pros: "left on time."

Cons: "everything was excellent especial flight pilot wonderful keeping good information about landing .... I was very happy I Will use back again"

Pros: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Cons: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."

Pros: "convenience and smooth ride"

Pros: "Main stewardess was very pleasant. Not full flight so I moved back and had a seat to myself."

Pros: "The service its good"
Cons: "One baggage did not arrived"

Cons: "To be honest, our stuartess was very abrasive. To everyone."

Pros: "crew is excellent"

Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."

Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."

Pros: "service"
Cons: "There is none."

Pros: "Excellent staff. I wish american carriers would take lessons from them."
Cons: "I was sitting next to a 5 year-old boy who had a hard time sitting and his mother had nothing for him to do. He kept kicking me, by accident, and was disruptive and noisy. Finally I decided on a counting game with his m &m's and that lasted for about half an hour. I know that West Jet had mo control over this situation."

Cons: "They automatically gave me the window seat"

Pros: "Bell's live TV is probably the best feature!"

Pros: "I was upgraded for free, and everyone was incredibly nice and great at their jobs!"

Pros: "Staff were super friendly and welcoming"

Pros: "Everything was good, haven't used westjet in a long time as I live in the states now. Will use them as often as I can."

Pros: "Great service! Crew was very friendly and happy. Flight was online and landed early"

Pros: "Nothing,really other than the fact that it Got us home."
Cons: "At least offer water. There was no service whatsoever"

Pros: "2 and 2 seats, all occupied, no distancing."
Cons: "Better seating, boarding from the tail to decrease contact"

Pros: "Nice and easy. Smooth the whole way"
Cons: "."

Pros: "Very uncomfortable seat - and I’m thin."
Cons: "Outlets not working for my row"

Pros: "Everything was on time considering the heavy Holidays travels."

Pros: "Seat extraordinarily comfortable"

Pros: "Extra seat width would always be nice"

Pros: "my borden pass had no gate no"

Cons: "Food quality"

Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."

Cons: "More Space between seats would have been nice"

Pros: "Nothing"
Cons: "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"

Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."

Cons: "Typical tight seating, aircraft showing age."

Cons: "The wifi signup process not seemless with Android."

Cons: "Make seat available for two of us together not every one in a deferent row"

Pros: "No"
Cons: "No"

Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."

Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"

Pros: "Yes very pleasurable."

Cons: "There’s no headphones aboard for entertainment"

Pros: "departure and arrival time"
Cons: "the passenger next to me smelled horrible"

Pros: "The seats were comfortable"
Cons: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."

Cons: "Only one of the Tram car lines was running from gate to terminal at TIA"

Cons: "KTerrible coffee. Tasted stale"

Cons: "Boarding was haphazard"

Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."

Cons: "Un necessary delays from start to baggage pickup"

Pros: "I thought the service was great"
Cons: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"

Cons: "Bag was delayed and damaged"

Pros: "Price"
Cons: "Outdated airplanes"

Pros: "Boarding was a breeze"
Cons: "N/A"

Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."

Pros: "Not turbulence"

Pros: "Trip non stop"
Cons: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."

Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"

Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"

Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."

Cons: "Landing was a little rough"

Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."

Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"

Cons: "The seats are hard although spacious for a 3 set row."

Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."

Cons: "Last to board with a young child."

Pros: "Short trips so no entertainment is offered so it's n/a"

Pros: "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"

Cons: "Carry on limitations"

Pros: "Somewhat disappointing on the snack options..."

Pros: "Nothing"
Cons: "Gate changes were confusing. Staff unprepared and upset with customers. I witnessed a gate agent yelling at customers and slamming phones down."

Pros: "Good assortment of movies"

Cons: "Not much keg room for a medium size female."

Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"

Pros: "The seat was fine for economy"
Cons: "You should offer free wifi! Air Canada should lead the way and be above the rest!"

Cons: "Boarding not organize properly Letting passengers go from front to back not good"

Pros: "Great staff!"
Cons: "Nothing"

Pros: "Quick flight. Dlient Service in check-in was excellent, she went the extra mile to change my return flight to a more reasonable time."

Cons: "No snacks unless you are willing to pay more than 10 dollars lol"

Cons: "Air Canada try their best to charge you for anything and everything! Including services that I just take for granted on other airlines (such as entertainment). Never booking AC again"

Pros: "short pleasant experience"
Cons: "baggage check is always complicated .they make a big deal over small items"

Pros: "People are couteous"
Cons: "Very cramped; big doing and dance about overhead room so I gate checked. There was empty overhead space and bags very slow to come out at baggage claim"

Pros: "on time"

Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"

Pros: "On time and pleasant staff"

Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"

Pros: "Got to Newark fast luggage was off plane very quickly"
Cons: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"

Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."

Pros: "Everything"
Cons: "Nothing"

Pros: "Seats are cramped - spacing is too small. Will avoid Air Canada in future"

Cons: "1 attendant looked unshowered with greasy hair, but good attitude"

Cons: "No leg room, no snack. I had requested wheelchair service and was not met with a wheelchair as I exited the plane. Had to walk up the jetway. No onboard entertainment."

Pros: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."

Cons: "Late departure"

Pros: "At fisrt the flight was over booked. Once we had boarded their was a technical issues with the aircraft, we had to sit in our aiys with nothing to do for just under 2 hours. With this delay in mind their was no form of a free drink as a mini compensation. They had no choice of food."

Pros: "Everything.....the staff were excellent......pure and simple"
Cons: "NOTHING!!!!"

Pros: "Nothing"

Cons: "Not so bad..."

Cons: "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"

Cons: "we pre booked seats at #14 because our daughter cannot walk without help, we took her to and from the plane by wheelchair to make it easier, they bumped us to seat # 32 , the very last one, that is a long walk, at check in the woman there was rude when we told her of our situation and that we had seats, she said there was nothing she could do because the plane was full, she was not very helpful at all, and asked if we wanted to take another plane. Our whole family has been traveling with air Canada, but I think it's time for a change. Very disappointed!!!!!!!!!!!!!!!!!!!"

Cons: "The seats are way to close, I am short and I had no room. There is no way those seats are far approved, cause they're is no way in an emergency people would be able to crawl out if those seats. There was no snack at all, not even pretzels, nothing."

Cons: "Audio jack for entertainment weren't working."

Pros: "Airlines keep the cabin too cold. On the domestic of the travel leg blankets were for additional pay which is crazy - I understand about meals, but blankets are required only because the conditions offered by the airline are uncomfortable. One luggage was lost, but that is now almost part of travel."

Pros: "Everything."
Cons: "The delay, but that was not your fault."

Cons: "Received my luggage after one day"

Cons: "Air Canada ROUGE is very different than Air Canada :("

Cons: "Squeezed in like sardines. Nickled and dimed at every turn."

Pros: "They our sits for a better one because of my 6 year old son."
Cons: "Nothing"

Cons: "No free entertainment, no meals, or snacks"

Cons: "Very slow service"

Pros: "Movies!! Newer plane too."

Pros: "Staff mice"
Cons: "Delayed , causing delays and missed apt at destination"

Cons: "No variety in menu for a long time (business class)"

Cons: "Had requested assistance for my mother and air canada passed the buck putting the responsibility to the airport when in fact it should be the carriers responsibility to make arrangements with the airport staff to provide the assistance between gates for seniors with mobility issues at both the Pearson and Tampa airports. Very disheartening how they treat seniors and vets"

Pros: "Had extra legroom but paid for it"

Pros: "Staff and plane were fabulous"

Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"

Cons: "i was not able to travel with my spouse. the seat allocation process did not allow me to set this up prior to the flight or at the airport"

Pros: "Once, on board everything went smoothly"
Cons: "Not being made aware of the real departure time ahead of time."

Pros: "The complimentary snack"
Cons: "That my seats were not together"

Pros: "Everything was as expected"

Pros: "Overall outrageous fees as per usual"