Crew and service was excellent. Qatar Airways uses Air France business lounge in SFO. Lounge was congested with very little available seating when we entered the lounge. SFO airport seating was far better than what was available in the lounge.
Great flight ! Enjoyed it
Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
It was hot inside the plane and the boarding was very crowded. But the seat comfort, and entertainment are spectacular
Never let me on flight bc of Covid requiremrnts
Pros: "Yes the crew was amazing and food was good"
Cons: "Rest area could had been better"
Cons: "My flight got canceled but nobody responded from flyus.com"
Pros: "Good service in future always Qatar Airlines"
Pros: "Staff were accommodating and considerate, great flight!"
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Cons: "coffee is to strong and to many spicy foods"
Cons: "Good flight"
Pros: "Business class is the best"
Pros: "Service was okay."
Cons: "Could have been more customer focused!"
Pros: "crew was very sweet"
Cons: "food and wine options were terrible"
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Pros: "The crew very good and helpful"
Cons: "The crew are well organised"
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "Q-suites and business class flight crew."
Cons: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "They are the best"
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "Excellent seats..."
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Pros: "The flight went well, from boarding to landing."
Cons: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Cons: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Cons: "Out dated inflight entertainment system"
Cons: "both flights had 2 hours delay... also lugages cames with next flight."
Pros: "Staff were professional, food was good and seats were comfortable."
Cons: "The trays of water could come around more frequently"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."
Pros: "Great airline with spanking new plans and top of the line service"
Cons: "It was canceled while am at the airport and i rebooked"
Pros: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Cons: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Cons: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
The plane was a little old and not comfortable, but the service they provided was excellent. From the time you checked in to the flight attendants in air.
Great customer service. Providing a perfect hospitality that is connected with a perfect destination
a flight crew by name Alani or elenna she was very rude she talks down to me with no courtesy, she tried to make me buy an empty seat, thinking i aint got the money to buy the seat, after i bought the seat for $109 she came back saying i "still need your ticket or i going to cancel your payment", i told her did the payment went tru, she said "yes but i still need your ticket #", i was fine you win cancel it and ill go back to my assigned seat, when I ask for her name she said it loudly infront of my face, she is kinda ugly old lady but the sad part is shes way uglier on the inside no more Hawaiian airlines for life
Cons: "Food was very poor. No snacks."
Cons: "Need a better food choice"
Pros: "No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment."
Pros: "flight was cancelled"
Cons: "almost missed my overseas connection"
Pros: "Entertainment choices good"
Cons: "Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight."
Pros: "Crew was very good. Long flights get boring. But that’s not the airlines fault."
Pros: "I liked the movie options and the constant attention with beverages and snacks"
Cons: "Everything was great!"
Pros: "Everything was great, easy going, aloha way."
Pros: "Cleanliness of the aircraft and friendliness of crew."
Cons: "Entertainment is not free, and you have to have your own device. The food was a very small snack for the length of the flight."
Pros: "Hawaiian airlines was great! Very friendly and they provided a meal and snacks from San Diego."
Cons: "Flight was delayed, so never made it."
Cons: "The hot meal portion was too small. The sandwiches was tasteless."
Pros: "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
Pros: "Quick flight/ luggage off quick/ inexpensive!"
Pros: "We are thinking of signing up for the Hawaiian Airlines Credit Card Program they handed out on the plane."
Pros: "Professional, on-time, good overhead space, courteous staff!"
Pros: "Free snack was good."
Cons: "15 minutes from midpoint between Hawaii and mainland plane turned 2 hrs back instead of continuing 2.5 hrs to Honolulu. Cancelled flight stuck 6 hrs in Oakland. Gate crew spent 4 hrs in near total confusion, no info provided. Direct 7 hr flight turned into 4 airports, 3 flight legs, taxi ride across San Francisco and 12 hrs late on another airline. Reason for diversion - dubious."
Pros: "The crew didn't refuse to give me an extra cup of ice and boarding and exiting went relatively smooth."
Cons: "I feel like the crew was very complacent, as if they didn't really want to be at work. Having worked for over 10 years in the hospitality industry I know how important it is to provide exaggerated service. It can be tough at times but remaining positive is key to happy customers and guests."
Pros: "Entertainment was pretty good. Time flew by fast just by watching 2 movies."
Cons: "The food :( What happened to the small plates with rice, chicken, and veggies? It came down to just sandwhches whixh werent that great."
Pros: "The new lie-flat seats are wonderful, the crew was truly wonderful, ipads, toiletries, all woderful - HNL to SYD was not only painless but pleasant from start to finish."
Cons: "As a vegan, I wish there was actually a meal I could eat. Very disappointing to have to bring my own food on the flight... Seriously. The crew could not have been more empathetic but they're not creating the menus. Come on Hawaiian - charge me more, just acknowledge we don't all eat meat, cheese and eggs."
Pros: "Efficient boarding, quick beverage service"
Cons: "It is not nice to sell a window seat that actually doesn't have a window (row 27)"
Pros: "Screen with usb outlet. Blanket and pillow were provided."
Cons: "Seats were compact and there was no available seats to change when checking in. No food or beverages beyond water we’re offered and the screen turns itself on during announcements/when approaching destination, even when turned off."
Pros: "The flight crew was very friendly. The complimentary beverage and snack service were outstanding. They kept on coming up and down the aisles with water bottles to refill water. It was the easiest flight to stay hydrated on that I have ever been on."
Pros: "Service, on time, and food"
Cons: "Entertainment, my seat headphone jack didn't work."
Pros: "We need wheelchair service and the porters were first rate. The airline was more than accommodating, offered a free lunch and you can either order new movies on demand for $7.99 each or watch unlimited TV and older movies for $7.99 (which I did). I liked the value."
Cons: "Drink prices are steep."
Pros: "No A/C while on the ground and it got very very hot waiting to take off. Then no entertainment or power supple for the entire flight. I had heard many good things about this airline before, but NONE were fulfilled. Won't fly again or recommend. They could have at least offered so compensation or at least a couple of drinks."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Pros: "The crew was friendly, and I appreciated the in-flight meal."
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Pros: "The crew does a fine job, and the airplane is comparably clean and comfortable. I fly a fair amount however and I am always disappointed to learn what is NOT included in my fare. The direct connection between where I was an where I wanted to be made the difference in this case."
Cons: "I had a very hard time locating the correct ticketing counter. In fact, due to a lack of signs (Honolulu airport) I was in line for Australia before a person came and asked. It was poorly organized. I was disappointed to pay for my only bag (which was carry-on size and only needed to be checked due to a liquid I was bringing home). I was disappointed to learn that the only in-flight entertainment I had available without paying was short documentary films about Hawaiian Airlines or their staff's travels. On a five hour flight it is particularly frustrating to have so little available. My Delta flight by contrast offered multiple movie titles. In fact, I could have gotten another flight for less $ with more entertainment (but going to a different city)."
Pros: "The crew, from pilots to attendants, was extremely professional and pleasant. The airline did an excellent job turning what could've been a nightmare situation to a minor delay. Providing snacks and dinner vouchers while we waited for a new plane was a nice touch. But too many mechanical and/or electrical issues with this airline."
Cons: "Too many mechanical and/or electrical issues. Maintenance not up to par perhaps? Flight was delayed 2.5 hrs due to computer issues on the flight to Hawaii. Then had to suffer through an emergency landing due to hydraulic failure on the flight back to New York. Was not a fun experience watching the fuel being dumped into the ocean for an hour."
Pros: "Hawaii airlines offers complementary meals on their flight. The food was tasty!"
Cons: "No Internet and no entertainment (movies). Made the flight feel longer and uncomfortable."
Pros: "Crew and ease of boarding."
Cons: "Deplaning in Oakland"
Pros: "Small customer focused airport."
Cons: "They moved our seats, even though they were confirmed (on ticket and verbally) and we were flying with small children. When we mentioned it before boarding, there were no apologies. Luckily we were able to find some nice passengers who swapped with us on board--again with no assistance from HA."
Pros: "We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!"
Pros: "Easy check in, affordable seat upgrades and excellent service and attention to detail. If the price is right, I will always fly Hawaiian to Hawaii or to California"
Pros: "Some staff were pretty rude and it was on both flights, which was surprising."
Pros: "Getting off"
Cons: "Hot, bad food, uncomfortable seats."
Pros: "One small meal in 11 hours and no snacks offered. No bread rolls with the meal Everyone was hungry"
Cons: "Flight was delayed almost 5 hrs at end and touchdown at around 2 am Christmas day. The problem was no one from the airline seem to know or not willing to tell what was going on. It was Christmas Eve, so people naturally was upset not knowing the outcome."
Pros: "The spacious seats are wonderful. The cleanliness! The movie selections. The incredibly professional, courteous, kind flight attendants. Free meal! (it's a long flight) Being able to buy a half bottle of red wine. The humor of the gate attendant during and after we boarded was a treat. It was a fully booked flight but managed to avoid that pushy, hectic atmosphere while boarding and after. Very peaceful, easy flight along the lines of what Virgin and Jet Blue introduced a decade ago. The flight ended up feeling like part of the vacation. Will always choose Hawaiian in the future."
Cons: "Absolutely nothing."
Pros: "Plenty of leg room. Quiet. Quick smooth flight."
Cons: "Boarding. They said they were boarding by zone but then never called any zones. By the time we got our seats there were no overhead bins except in rear of the plane. We had to put our carryons in the back then when we landed we had to let eveyone off the plane so we could go to the back to get our bags. We asked if they would check our carryons and we were told no. As people were getting off many had two or more bags each."
Pros: "Nice crew"
Cons: "Terrible food, cramped seats, entertainment system very hard to work, kept the plane too cold"
Pros: "It was a very comfortable flight with a lot of legroom and great service. Flying hawaiian is always pleasant"
Cons: "I liked everythhing"
Pros: "Air hostesses were nice. Entertainment was good"
Cons: "I only had 50min layover. I tried to get wiki shuttle from gate 6 to 26 but I waited for ever so ended up running to gate 26, boy I almost died. I was the last one to board. Of course I couldn't change my seat to aisle because everyone boarded already. Food was horrible, it was cabbage and chicken. Drinks(juice) were small, like shots. I always request aisle for various reasons, I like to get up and walk around because this is my 4th leg of my trip. To top my horrible experience with, my bags didn't make it from my SFO flight to Sydney flight. I wasted time waiting and looking around for my bags and standing in line for missing/lost bags. I arrived here on Sunday and it's now Wednesday morning and I still haven't received my bags yet. Hawaiian better pay me money for the inconvenience or air b points. To be honest this will be my last time flying with Hawaiian, I thought it was just rumors that they are ones of the worst. Hawaiian makes Jetstar looks like a 5 star airline. I'm a frequent flyer and I have flown just about every airlines out there."
service was good meal needs improvement
Cons: "Seats need better padding"
Pros: "The crew was very friendly & movie choices were excellent"
Cons: "Neither my USB or electrical plug worked (this happened on my flight out as well), the loud music was terrible and played too long interrupting movie, headrests were literally so hard they were painful. I had a headache afterwards for hours."
Cons: "Food. Duck breast was tough and almost inedible."
Pros: "Crew was very friendly"
Cons: "Food choice and more comfortable seats"
Pros: "Amazing crew good food"
Pros: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Cons: "Thank you China airlines. This is the second time I have been traveled by China airlines. Next three months I will have a trip more. Good!"
Pros: "China airlines service is very good"
Cons: "Newer planes to Manila"
Pros: "Yes the crew was amazing ✅ Very professional and friendly"
Cons: "A few more newer and English speaking movies sure would be nice. Thanks for asking.✈️☀️"
Pros: "Amazing lady who worked at the counter. So fast and efficient. I’ve never seen such efficiency at any airline before. Thank you."
Pros: "Nice space on the seat!"
Cons: "Washroom could’ve been bigger"
Cons: "Flight was delayed but no reason was given or announced."
Pros: "Excellent customer service"
Cons: "Very accommodating"
Pros: "Crew was great... Seat was good"
Cons: "Next time I have to check in on line before going back.because there was a long line up."
Pros: "Restroom was kept clean throughout the flight which impressed me"
Cons: "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."
Cons: "It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses."
Cons: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Cons: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Cons: "All staff was excellent"
Cons: "No seat number on the ticket. Wrong gate number. Food has hairs in it. I have back pain problem...was asking for the outside seating so I can stand up one in a while but got Negative answer for both ways....don’t think to book with you guys and China Airlines again.....very painful experience."
Pros: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
Cons: "Taoyuan airport facilities"
Pros: "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
Cons: "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."
Pros: "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
Cons: "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
Pros: "Service, food and amazing plane"
Cons: "Seat not comfortable at all"
Pros: "Recent movies were available. Enjoyed the personal screen with games and options to keep entertained."
Cons: "Originally, I had 2 flights scheduled from Myanmar to SF. One connecting flight from Yangon to Taipei, then from Taipei to San Francisco with a 7 hour lay over in between. Not too bad. 3 weeks before my vacation to Myanmar, China airlines moved my return connecting flight from Yangon to Taipei a day early, which meant I would need to cancel hotel reservations in Yangon and would be stranded in Taipei overnight. I called China Airlines and the only option was to move my 2nd flight a day early. No apologies or reason why my connecting flight was changed a day earlier."
Pros: "I do like their premium economy class, nice attendants"
Cons: "Food is average, their airbus planes within asian countries are obselete, all 4 flights we had with them are all delayed,"
Cons: "They ran out of food options and i was served meat i could not eat for every meal, thus i ate only rice for over 24 hours. We then sat on the tarmac for over 4 hours with only 1 update,. After an over 18 hour flight. the last that could have been done was to update the passengers so we had an idea of how long we would be sitting there. it is understandable that weather may cause delays, however, it is inexcusable that we were told it would be a 2 hour delay, and were not updated until approaching 3 hours, and additionally, after that, we were told we would be approaching the gate at 10 and were not updated for another hour. The crew should have kept us better informed with the updated delays. They didn't pass out a single snack the entire 4 hour delay, and gave us one cup of water each, terrible experience"
Pros: "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
Cons: "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
Pros: "Overall, it wasn't a bad experience but it wasn't fantastic."
Cons: "The crew barely smiled."
Pros: "Large cabin of the 777 ER, friendly staff, smooth flight, on time arrival"
Pros: "It was very organized ."
Cons: "Nothing ."
Pros: "They operate the Airbus A350, a nice very modern plane on this route"
Pros: "Better couch legroom than any of the US carries I have flown overseas. Newer plane and attentive flight crew. There was a decent movie and entertainment selection and the meals were reasonably good. Crew was very attentive to keeping the bathrooms clean, which on a long flight is a very nice. Checking staff in Los Angeles to insuring the comfort of a taller customer was excellent."
Cons: "Flight delays, but they where at the gate to insure I made my connection."
Pros: "The space between seats was spacious and the internet was available in my flight"
Cons: "The food was bad and the staff was not serving the beverage until my food was almost at the end"
Cons: "Seat assignments are not given until you check in at the desk. I bought this flight many months in advance and could not choose my seat at that time. I then tried to get a seat when I was sent an email saying "check into your flight and reserve your seat". Websight would not let me do either so I went to check into my flight earlier then normal only to find out that my only option was middle seat. Tried to change the seat and was given the run around to go to different gates, which I did and the attendant just kept telling me to go to a different gate. Very frustrating and very uncaring and unfriendly attendants. This was a super long flight and very uncomfortable. I will consider another airline when making my next travel booking."
Cons: "Video won't function right, it keep showing wrong video. Leg blockage on the under the seat. I can't stretch out"
Cons: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Pros: "It really was a fine flight. The complaints are minor."
Cons: "The seat-back entertainment systems were more annoying than the usual ones. Hard to read words on the display. The drink service used quite small cups, smaller than the ones that seem to be universal otherwise, and she only filled it 2/3 of the way!"
Cons: "Everything. I will never fly this airline again!"
Pros: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Pros: "Lay over too long"
Pros: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Cons: "Nothing I can think of off the top of my head. Everything was fine."
Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."
Pros: "The crew was attentive and the flight was on time. The 20-minute delay was caused by traffic, but the flight duration was still on time."
Cons: "Waiting/Idle time would have been improved if the entertainment system was available from boarding to landing. The screens should be updated (they look pretty old) and a few more inches of leg room would be nice."
Everything was very good no complaints
We took forever to leave the gate and take off, delayed for an hour without explanation. And I did not get the upgrade to Delta One from the Prim Select I was in. Let’s hope for a better return home.
Too crowded. Stale almonds. Boarding very slow. Crew was friendly and helpful. Flight was smooth and uneventful.
I never took this flight and was never able to cancel it in Kayak’s system! I will never book through Kayak again. The flight was probably fine. Next time I will only book with the airline directly. I would caution anyone else to do the same.
Great service during the pandemic.
Our favorite flights. Straight shots, with as much comfort as one would expect.
Pros: "Crew was nice"
Cons: "Nothing really"
Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Pros: "Really nice crew"
Cons: "The flight could’ve been on time and not delayed 24 hours"
Cons: "Bathroom floors could be better."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pros: "Great crew."
Cons: "More food choices, but what we had was good."
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "Although the take off was delayed (having nothing to do with the crew or airplane or LAX), we arrived right on time. Good food. Great in flight entertainment. I appreciated the low lighting levels while we were trying to sleep/rest."
Cons: "The plane needs more bathrooms."
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Pros: "The movies kept my daughter busy."
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Cons: "They lost my luggage & made me miss my connecting flight"
Pros: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Cons: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."
Pros: "I asked twice for a second declaration form as I made a mistake on the first and both requests were ignored by cabin crew. 2 crew members said that they would accommodate me but neither delivered."
Cons: "Not enough searband leg room"
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."
Pros: "my seat did not recline so i was very uncomfortable."
Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "spacious comfortable seats"
Cons: "I waited in line at Virgin Australia for 35 minutes only to be told that I was actually on a Delta flight even though my itinerary said Virgin Australia. good thing I was early to airport or I would of missed my flight because I had to go find Delta check in"
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Cons: "WiFi doesn’t work."
Pros: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Cons: "Very uncomfortable seats that are far too close for tall peolle"
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "nothing other than on time departure Ann's arrival"
Cons: "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Pros: "Crew was excellent. Food above average. Plenty of entertainment options."
Cons: "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."
Pros: "Crew were lovely, boarding wasn't too painful."
Cons: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"
Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."
Cons: "My luggage is lost. I picked it up in LAX and reboarded. It never arrived to MSP. My wife's luggage was also lost but they found it on another flight. They have no clue where mine is."
Pros: "Flight itself was mostly fine. Adequate overhead space. Boarding process ok."
Cons: "Adequate legroom but seat space so tight could not even reach things dropped on the floor. Seats are HARD! Some USB sockets didn't work. Entertainment system is old and clunky, often didn't respond to touches. Crew was grudgingly OK, didn't seem to want to be there to help. Food was a disaster. Special meals were all wrong. Food brought was mostly terrible."
Pros: "We had originally booked seats that were not together but we're able to change them at the gate. We sat in the last row of the 777 which only had 2 seats on either side of the plane rather than the standard 3. The seats still reclined tho not as much as the other rows. Food was free and excellent- so was the entertainment (I watched 4 movies on the 14 hour flight). Crew was great. Alcoholic beverages were also free but we don't drink so it didn't matter."
Cons: "The flight from phx to lax was ok but it was a small plane (CRJ700) and we're big people. No amenities whatsoever except for soft drinks, juices and peanuts. Flight was on time and made the connection with time to spare."
Boarding the plane was not organized, that could have been better. Staff was friendly on the flight.
American is always excellent! I never have problems and everyone is nice
Alright flight, rather bumpy. Of course delayed by over an hour like virtually every flight I’m taking these days. At least not canceled
Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent
Pros: "The crew was awesome and boarding was quick"
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "My wife and I chose premium economy for the long flight from L.A. to Sydney. I believe it was well worth paying for the differential level of service."
Pros: "The plane was big and spacious."
Cons: "When we landed to lax, the crew should announce where our baggage claim is. It was different from what was texted, what was on the monitors. The location changed without announcement. After an hour, one agent said to go to another area to find my bag. 1 hr in baggage claim is excessive."
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Cons: "Flight was cancelled and there were zero accommodations"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "Good plane with excellent crew."
Cons: "Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray."
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Cons: "I paid $20,for the in flight Internet and it didn't work. Neither did my monitor."
Pros: "The premium economy service was well worth the extra money. The crew was attentive but not annoying on an overnight service. The food was much better than other long haul internationals. And we arrived rested ready to see the city"
Cons: "Again boarding was just a mush of people. American keeps revising the boarding process but does little to make it actually efficient and orderly. The grouping should have made things better but gate agents don’t consistently reinforce the policy so passengers are all lax."
Pros: "Everyone was courteous and professional"
Pros: "The airplane is new"
Cons: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Cons: "Everything was great"
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Pros: "Smooth ride and free wine"
Pros: "It was quick and easy."
Cons: "The plane never cooled off for the entire flight"
Pros: "Everything was great to me"
Cons: "The flight was packed"
Pros: "Wonderful flight, kind helpful staff and a very comfortable beautiful new aircraft. I look forward to flying Quantas again."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Pros: "The movies and free liquor!"
Cons: "The time it took"
Pros: "only the low fare; which wasn't worth the experience we endured. i do not plan to use them again!"
Cons: "that was much too long a flight to be to be put through such an inferior"
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Pros: "Entertainment only"
Cons: "Cancelled flight and inconvenience was miserable. Unacceptable service from American Airlines, and consistent with others have experienced as well. Will not travel with AA again."
Pros: "Excellent customer service. Good food."
Cons: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."
Pros: "Crew worked very hard to accommodate our family"
Cons: "We are a very tall crew and the seats were a bit tight."
Pros: "In an attempt to cover their failing fleet that caused a cancellation, they did provide taxi fare to another airport and food."
Cons: "After a cancelled flight sent me to a much larger airport, they did not have the staff to man the flight for 3 hours. I will not make this mistake of flying AA again."
Pros: "The complementary snacks and drinks were good"
Cons: "Our flight attendant was late which caused us to be late so I had to change my flight and take a taxi go to LAX to catch a different flight and I was up for a total of 25 hours until I arrived at my final destination(my hotel) thanks a lot I will never use American Airline again if I have a choice of other airlines"
Pros: "I liked the flight, the cabin crew was great, and the pilot nailed their landing."
Cons: "The big one is that when we tried to check in with Qantas, we were informed that we needed to check in with American Airlines and could not check in. Had we not been to the airport 2.5 hours early, we would have had a great shot at missing our flight because of this.As it was, we only had 15 extra minutes from when we got to the gate from when we boarded. Even this email you just sent to me said "rate your Qantas Flight", not rate your American Airlines flight coshared by Qantas. The other big gripe is that we sat on the tarmac for way longer than I would have expected. LAX Sucks."
Cons: "I thought I booked a QANTAS flight but I was thrown on a very terrible American Airlines flight. Would not recommend."