Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Dubai
The United Arab Emirates has restricted the entry of most non-residents. However, there is a separate set of regulations specifically for entering Dubai, which was announced on June 21 and is now in effect for Dubai residents and visitors.
Travelers must meet entry visa requirements to visit the UAE.
UAE nationals are exempt from doing the COVID‑19 PCR test prior to departing from the country of origin to Dubai. They will be tested on arrival in Dubai.
Traveling to Dubai.
Travel requirements for Dubai residents:
Depending on travelers' UAE visa, they need to apply to either the GDRFA or ICA for approval to return.
Travelers who are Dubai residence visa holders must have return approval from the General Directorate of Residency and Foreigners Affairs (GDRFA).
Travelers holding a visa from any other emirate outside of Dubai, you must obtain entry permission from the Federal Authority.
All passengers arriving to Dubai from any point of origin (including GCC countries) must have a medical certificate with a negative COVID-19 PCR test result issued within 72 hours prior to departure. Negative COVID-19 certificates must be printed in English or Arabic. No hand written, SMS or digital certificates will be accepted. Children under the age of 12 and passengers with a severe or moderate disability are exempt from the PCR test.
The UAE government has specified designated laboratories. All travelers can either use the recommended laboratories in the list or any trusted and certified laboratories in your country of origin to get your COVID‑19 PCR test. However, travelers flying from India, Pakistan or Bangladesh must get their certificate from one of the labs listed in the designated laboratories document to be accepted on the flight.
Upon arrival, all travelers must download and register their details on the COVID-19 DXB App (iOS)-(Android).
Travelers must have a medical travel insurance with international coverage that covers COVID-19 before traveling. Travelers will need to sign a declaration to bear all costs of quarantine and treatment and complete a Health Declaration Form before departure confirming they are not displaying COVID-19 symptoms.
Before visitors fly to Dubai, they will also be required to complete a Health Declaration Form and a Quarantine Form. Both forms need to be printed, completed and handed over to Dubai Health Authority staff on arrival.
Travelers may also be required to undertake a a further COVID-19 PCR test on arrival in Dubai and will have to isolate pending the result of the COVID-19 PCR test.
Passport holders from certain countries including the US, Canada, and the UK may be able to receive a tourist visa on arrival in Dubai, typically valid for 30 days. To see more information on this and other regulations for travel to Dubai, check this page.
Traveling to Abu Dhabi:
Depending on flight origin, test must be carried out between 48, 72 or 96 hours ahead of flight departure time.
Travelers to Abu Dhabi from the 'green' list of countries, regions and territories will be required to present a medical certificate with a negative COVID-19 PCR test taken within 96 hours prior to their departure.
Traveling from Dubai to Abu Dhabi:
Tourists arriving to Abu Dhabi by land via other emirates, from countries included on the 'green' list will be allowed entry to Abu Dhabi after presenting a negative PCR test, valid for 48 hours.
Visitors coming in from other destinations who wish to enter Abu Dhabi through neighboring emirates will need to present a negative COVID-19 test result within 48 hours of receiving the examination, in addition to undergoing a quarantine period in Abu Dhabi if they have been in the UAE for less than 10 days (quarantine period requirement depends on the number of days spent in the UAE prior to entry into Abu Dhabi).
Traveling to Sharjah:
Travelers must have a medical certificate with a negative COVID-19 PCR test result issued within 96 hours prior to travel.
Visitors and tourist must have an international medical insurance and a local UAE Mobile Number starting with 050, 056, 057 or 058 for PCR track and trace purposes. Without a UAE Mobile Number, passengers will not be allowed into the UAE. Telecom providers have booths in the Arrival PCR Testing Zones, so that a UAE SIM Card can be purchased, if needed.
Travelers are required to download ALHOSN app.
Stringent entry restrictions remain in place upon arrival at all airports in the UAE which may include, but are not limited to, a Health Authority COVID-19 PCR test on arrival, mandatory quarantine period, usually via self-isolation at a private address if suitable, or a hotel or Government facility, for at least 14 days, and follow up testing before you are able to complete quarantine. Once any quarantine period is complete you must continue to comply with all measures put in place by the UAE authorities to prevent the spread of COVID-19.
Abu Dhabi Quarantine Requirements:
Travelers from one of the 'green' countries, regions and territories will be exempt from the quarantine period. Upon arrival, they will need to take a second test and self-isolate until the results of this test are received. All travelers will need to take a PCR test on day 6 for those staying for 6 days or more, and on day 12 for those staying for 12 days or more.
For travelers entering from destinations not on the 'green' list, procedures include the following:
Upon arrival to Abu Dhabi, medical authorities will conduct another PCR test after they have are disembarked from their flight.
Following the PCR test, travelers will then need to register under the quarantine system. they will be provided with an electronic wristband, which they will need to wear throughout the ten-day quarantine period. The health authorities will evaluate the most appropriate location for their quarantine. This may be their home, a hotel, or accommodation provided by medical authorities.
All travelers will need to take a PCR test on day 6 for those staying for 6 days or more, and on day 12 for those staying for 12 days or more.
Should they receive a negative result, 10 days after their arrival into Abu Dhabi, the electronic wristband will be removed by medical authorities, and they can finish their quarantine period.
Travelers entering Abu Dhabi who have participated in the UAE voluntary COVID19 vaccination program or have participated in the third phase of clinical vaccination research or who have obtained a mark in the ‘Al Hosn App’ are exempt from quarantine on arrival in Abu Dhabi.
Sharjah Quarantine Requirements:
Travelers will have to undergo another PCR test upon arrival at Sharjah Airport regardless of their earlier negative report.
All incoming travelers are subject to self-isolation at their residence until the results of their PCR test are notified. In case the result is negative, the self-isolation period will end. In case of a positive case of PCR test, the period of medical isolation is 14 days, with travelers or their sponsors bearing the expenses of treatment and isolation.
Travelers transiting in Dubai from Algeria, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Canada, China, Denmark, Estonia, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kirgizstan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Maldives, Mauritius, Netherlands, New Zealand, Nigeria, Norway, Oman, Poland, Portugal, North Macedonia, Saudi Arabia, Serbia, Seychelles, Singapore, Somalia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK or US are not required to present a COVID‑19 PCR test certificate unless it is mandated by the country of origin or final destination.
Travelers transiting in Dubai from Afghanistan, Angola, Argentina, Bangladesh, Cambodia, Chile, Cote d’lvoire, Croatia, Cyprus, Czech Republic, Djibouti, Egypt, Eritrea, Ethiopia, Georgia, Ghana, Greece, Guinea, Hungary, India, Iran, Iraq, Israel, Jordan, Kenya, Lebanon, Malta, Moldova, Montenegro, Morocco, Myanmar, Nepal, Pakistan, Philippines, Romania, Russia, Rwanda, Senegal, Slovakia, Somaliland, South Sudan, Sudan, Syria, Tajikistan, Tanzania, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Vietnam, Zambia or Zimbabwe must have a negative COVID‑19 PCR test certificate that is valid for 96 hours from the date of test, as well as any requirements for their final destination.
Travelers transiting through Abu Dhabi or Sharjah must have a medical certificate with a negative COVID-19 PCR test result taken within 96 hours before departure of the last direct flight to United Arab Emirates.
There are currently 6,425 active cases of COVID-19 diagnosed in AE and 1,198 deaths as of Feb 27 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 21h 15m.
In the past 3 days, the cheapest one-way tickets were found on Delta ($730) and United Airlines ($929), and the lowest round-trip tickets have been found on Multiple Airlines ($795) and Delta ($936).
When flying out of Ontario you will be using Ontario, often referred to as Ontario Airport. You will be landing at Dubai Intl, also known as Dubai Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Ontario to Dubai.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Dubai from Ontario is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Dubai with an airline and back to Ontario with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Dubai from Ontario up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Pros: "The entertainment was good."
Cons: "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."
Pros: "The food and crew were great"
Cons: "Older plane the tv panels were faded"
Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Pros: "Very poor Service on a 16 hour flight"
Pros: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Cons: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Pros: "The service and food."
Pros: "had a whole row to myself and the food was very good"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Cons: "- Leg Space is challenge"
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pros: "On time and efficient"
Cons: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Pros: "Seat was comfortable entertainment was nice food was excellent"
Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"
Pros: "On time. food were good in general."
Cons: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Pros: "The crew was always present. The food was good too."
Cons: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "the flight was very comfortable . the movies were very good."
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Cons: "Food choices could be better."
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Cons: "Steep decline in food quality"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Cons: "Staff were rude, careless. I do think I have paid less to purchase of ticket - why will I not get good service. If you want to treat people differently for their skin color and country of origin then charge less price for the ticket !!"
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Pros: "Rhank you dear Qatar for excellent customer service"
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."
Pros: "Excellent aiways"
Pros: "Service and bartender."
Pros: "I like it."
Cons: "No problem"
Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Cons: "The entertainment system is poor. Hardly any movies/shows worth watching. The leg space sucks. Agree I was flying cattle class, but even then it seemed to be too cramped."
Cons: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"
Pros: "Everything were good"
Pros: "Leaving Doha was excellent"
Cons: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."
Cons: "Touch screens are hardly touch sensitive..you may need to replace the screens.."
Cons: "No entertainment"
Pros: "I think in plain should serve international food not only Indian spicy one. may some do not like spicy"
Pros: "Crew was great!"
Cons: "Not delayed"
Pros: "Boarding process was pretty easy and seamless. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..)."
Cons: "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination."
Cons: "They were great"
Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Pros: "They didn’t want to help"
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "got there on time, no delays. very smooth"
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "El cumplimiento de vuelos"
Pros: "Professional, courteous, and responsive attendants and flight crew."
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Cons: "Didnt fly from San Francisco to Atlanta"
Pros: "Efficient boarding"
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Direct flight"
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Pros: "The boarding was ok due my on pert on being able to board early. The stewards were nice, friendly and helpful"
Cons: "The seats were the same size as economy. I was disappointed due to fact I traveling with a larger friend and hoped to be comfortable. So much for that idea. The snacks and monitors were limited on each flight. I felt my prices should have as well. I guess this was a learning experience for me. Now I know there is only 1st class and economy."
Pros: "Fast flight great service"
Cons: "Cancelled my flight because I lost one of the arms"
Pros: "The temp"
Cons: "It was too hot."
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "I liked that we finally arrived."
Cons: "I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction."
Pros: "left on time - landed early. Gate checked my luggage for me."
Cons: "Horrible customer service coming and going. Horrible service on the plane and mostly, some of the rudest people I have ever had to deal with. Delta should take lessons from SWA. By the way, this isn't the only bad experience I've had. Flown Delta 4 times over last six months and almost the same."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Very nice entertainment and staff"
Pros: "I always have a great experience on Delta! Thank you"
Pros: "Great crew and passengers"
Pros: "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Pros: "Good entertainment system with movies and games"
Cons: "No fault of Delta's but we were delayed on the runway for over an hour and we're an hour late. I had to move seats twice the first time because the video screen was freezing up and the second time because it stopped working the third seat was good though. The airplane food was typically horrid."
Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."
Pros: "The two native born Senegalese boys, aged about 8 or 9 were delightful, energetic, generally well behaved."
Cons: "They understood my poor French but I couldn't understand most of theirs. They needed a great deal of help with eating the adult meals they were served and using the entertainment system. At first the flight attendants did little if anything to help. Later after I pointed out the problems we were having they were better. Such young ones needed better supervision and meals easier to eat than they received. I needed less stress on the long 8 hour flight. This was not quite a Sky Priority Comfort Plus experience for me."
Pros: "really close to a SkyClub - it seems like the connections to Panama City usually get stuck at the end of the concourse, so this was a pleasant change"
Cons: "Alaska seems to do a much better job in getting the people to stay out of the boarding area until their zone is boarding. At least they make it a point of emphasis."
Pros: "Clean, and ultimately fine. Ultimately unremarkable."
Cons: "The agent at check-in was a little cranky, the lack of food (even for purchase) is disappointing, can't seem to spare more than the little cup of soda for beverages. No power in seats, so why use the wifi on battery? Ultimately fine though, just no amenities. We got where we were going on time."
Pros: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Cons: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Cons: "4 hs delay"
Pros: "Excellent crew support for traveling with a wheelchair."
Cons: "Food and entertainment."
Cons: "Just not enough room in the economy class, especially when the person in front reclines their seat."
Pros: "The crew were amazing and attentive"
Cons: "nothing that i can think of"
Pros: "The best airline in the world!"
Cons: "Flight left late from London."
Pros: "Crew and ground staff were amazing."
Cons: "Seats. Always the seats, they need to be more comfortable and accommodating for long journeys. This is true for every airline."
Pros: "Crew rude"
Cons: "The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water"
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Cons: "Crews service"
Pros: "The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking....."
Pros: "The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport."
Cons: "The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to."
Cons: "BA need to stop the silly practice of boarding according to status - it’s inefficent and leaves me with the impression that BA is obsessed with pseudo hierarchy."
Pros: "On time depature"
Cons: "Little amount of snacks available Small quantity of food for the meal"
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Pros: "Kind crew helping a frightened passenger"
Cons: "Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?"
Pros: "It was a short flight but everyone was proper and professional, as I like!"
Cons: "Nothing really"
Pros: "Food was decent and it was nice to have all drinks included (but after the first one you had to go to the galley to get a drink)."
Cons: "Definitely an older plane with very narrow seats and very little legroom compared to other long haul flights that I have been on. They only delivered drinks once and then if you wanted any more you had to climb over people and go to the galley to obtaining yourself. Plane was also very warm so it was hard to get comfortable and there was not much airflow to cool you off."
Cons: "Love BA but very stand-offish and rude crew!"
Pros: "Good variety of onboard entertainment. Middle seats felt roomy."
Cons: "The staff weren't the most professional (save for one or two members) and the food was not great."
Pros: "It felt like there was more leg room than on the US airplanes."
Cons: "I thought the food was just okay."
Pros: "Crew were good , food was ok."
Cons: "Flight delayed again so both flights to USA and return were delayed... not a great experience . Entertainment took a cou0le of hours to sort, they had to keep resetting it"
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Pros: "The crew was wonderful"
Cons: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Cons: "paid for reserved upgraded seats - didn’t get them, no help at airport, have to email for refund. Not even water or coffee on plane. BA deserves to go out of business"
Pros: "The staff helped me board and get better seating."
Cons: "There was only one meal through out. A few snacks here and there."
Pros: "Pilot friendly chat at gate"
Cons: "2 hours to offer food through the plane Slow inefficient payment process Bacon roll served with cold Centre - inadequately cooked after 2 attempts"
Cons: "It was very cold! Too much air conditioning."
Cons: "There should be an attendant at the entrance to the boarding area. Too many people try to line up and to into the queue before they need to. Either they don't understand the language or the procedures. There should be people walking around to answer questions on boarding procedures or better announcements in several languages. the Asians were extremely confused as were the Germans we encountered. They never announced for people with disabilities to get ahead of others. It was a big "casino" as the Italians say when everyone charges the boarding area. People could be put in groups according to where their seating is, making it easier for all."
Cons: "Old 747 minimum space in coach. Not a very clean plane."
Pros: "I had extra leg room."
Cons: "The TV screen was in a stick and it had been used so much that if I didn't pull it forward all the way it would not stay up. Then when you try to put it down it hits the wall in front of you and doesn't tuck in."
Pros: "Friendly crew"
Cons: "In world traveler class when the person of front of you puses the seat back be prepared to hold on to your drinks and food."
Pros: "Friendly experienced staff"
Cons: "Club Europe...business class? Seat pitch is a let down. Only benefit is an empty middle seat"
Pros: "British Airways lounges at Newark and London were good places to relax and have decent food and drinks selections."
Cons: "British Airways in-air entertainment and food options in aconomy leave much to be desired."
Pros: "Flight crew was friendly and helpful."
Cons: "This was my worst flight experience in a long time...an anomaly from other recent BA flights. I was unable to sleep on the flight because it was so crowded. I ordered a lactose-free meal that was unbelievably horrible and from which I'm pretty sure I contracted a food-borne bug that kept me ill (as in sleeping up to 15 hours a day and running for the toilet) for a week after the flight."
Cons: "I did not realize BA was now a no frills airline It's now "low cost service" at regular price"
Pros: "Punctual on time"
Cons: "A measly bar for breakfast, even Michael O Leary would laugh at that."
Cons: "Did not get the seats I paid for"
Pros: "Nice crew"
Pros: "Short flight, but it was OK."
Pros: "Great! The flight was smooth, and simple flight. I also love when flights aren't sold out as it allows more room to move around and such."
Cons: "Maintenance of toilets"
Pros: "Impressive airplane at first sight when boarding."
Cons: "Blankets were a little bit dirty. Screen was very small compared to other air crafts. Food was... British. So it was OK. Crew could have been better."
Cons: "The in-flight entertainment had issues about an hour and a half into the 8 hour flight. The crew reset individual seats with no improvement. They made any announcement asking people to stop hitting the call button about it because they were aware of the problem and said that if there was no improvement they would reset the entire plane's entertainment system which they never did. Therefore, we did not have any functioning entertainment for the remaining 6.5 hours of the flight."
Cons: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Pros: "The pilot communjcated very well and was able to keep passengers calm during the heavy turbulence."
Cons: "I was only allowed ONE free bag for an international flight??? Totally unheard of. This was my first time flying BA and it will certainly be my last. For a 12hr flight, we were only fed ONCE! And only had very old movies to watch"
Cons: "We reserved for passenger in Business class From Dubai to London to Dubai . But From London to Dubai BA offered passenger Economy class the passenger reserved business class but they put him in Economy and the reason they said the flight is over booked. The passenger has heart problem and knee problem we reserved for him in business class to assure he will get the maximum care but in despite of his health conditions and in despite that he reserved in business class they put him in economy class"
Pros: "I was asleep."
Cons: "The seats were very cramped."
Pros: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Cons: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"
Pros: "Have seatback TV and arrived on-time"
Cons: "Sitting in window seat"
Pros: "The crew was so polite and helpful."
Cons: "Nothing could be improved for this short flight!"
Pros: "Crew & flight attendants very courteous and apologetic; complisnacks while waiting for delayed flight"
Cons: "Flight delay!!"
Pros: "Fast boarding in good order"
Cons: "flight was delayed. tug car didn’t work"
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted"
Cons: "Arrival time was delayed 2 hours and my itinerary fell apart. United could not assist me. I bought a ticket from Alaska Airlines from a different airport.to JFK."
Pros: "Ontario airport is so easy and convenient"
Pros: "Flight attendants tried but could not change situation"
Cons: "I losr one of two days- moving furniture Have to stay up another night to getready"
Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"
Pros: "Crew was helpful and friendly."
Cons: "Flight got delayed and almost missed my connection."
Pros: "The fact that I got fully refunded, even though I still lost out on $500+."
Cons: "My flight was supposed to leave at 12, and all that Kept happening was me receiving text messages about delays pushing my departure time back to 5:35pm. I missed a big birthday event I was throwing for my class that I teach, lost out on money spent for the event and missed out on all the memories made that night. I never got to leave, ended up cancelling my flight. What a waste of time. Seems to always happen when I fly through United."
Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
Cons: "Air Canada flight from Ontario to SFO was operated by United. Our flight was delayed by 2 hours and we ended up missing our connection. The customer service on the phone from both Air Canada and United would not take responsibility and continued to advise to call the other company to reschedule the flight. Not only did we miss our connection but our checked bag was rerouted onto another flight with no formal notification."
Pros: "on time"
Pros: "Que acomoden a las parejas juntas."
Cons: "Asiento incomodo"
Pros: "I liked nothing about my flights."
Cons: "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Cons: "The plane smelled like sewage and it was extremely cold inside the plane for the entire duration of the flight."
Cons: "2 hour delay"
Pros: "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
Cons: "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."
Pros: "Nice crew"
Cons: "Long wait for the flight delay, Long wait for take off, long wait pulling into gate. No outlet for rechargING phone, same on flight."
Cons: "Very Rude while talking to me at the airport. Was not happy to assist me and other passengers even though it was the air-line mistake for cancelling the flight and delaying the flight. Will never fly with this airline ever again."
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Pros: "What did I like like that the pilot let us know what was going on on every moment and the stewardess was very friendly"
Cons: "Seats very uncomfortable last flight 30 minute flight took an hour if not more and not knowing what gate my next flight is until I get there"
Pros: "This was a short flight. The only issue was the boarding. Took a while for me to get to my seat."
Cons: "The plane landed to San Francisco earlier than scheduled, but we could not get off the plane due to the gate not available. We were stuck on plane for about half an hour and I really worried about making my connection. I hope such arrangements are conducted more smoothly."
Pros: "nothing totally a rip off"
Cons: "I paid 125 for my hockey bag. Flight was delayed but no email or anything. Changing my flight was miserable staff so rude and people on phones can barely speak"
Cons: "TSA took forever, other than that. My flight boards at 0540 and I got there exactly at 0545. The plane already made its way to the runway and wouldn't wait an extra 10 mins for passengers to enter."
Pros: "Three hours late. No in flight snack since the weather was too bad for the flight attendant to bring a cart down the aisles. Pretty old plane, so kind of uncomfortable. But the staff was really nice and friendly for it being the holiday season, so they get all two stars."
Pros: "2.5 HR layover lost bag"
Pros: "Fast service!"
Pros: "Timely...and pilots updates of flight time"
Cons: "3 stewardess slow service"
Pros: "Plane was delayed over 2 & 1/2 hours for no apparent reason"
Pros: "Flight Attendants were nice."
Cons: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
Cons: "It was delayed 3hrs!"
Cons: "I paid good money to be back by 6am however I was delayed and had flights cancelled which made me get home 10 hours later than I should have. This was an overnight flight, so all the places to buy food were closed- United didn't offer snacks or blankets or really anything for the troubles. There were kids also stranded."
Cons: "The cramped conditions. By the way, please add a "N/A" or "not relevant" or "not interested" option to your rating selections. Or allow categories to be left not rated. There was no entertainment on my flight and even if there was I probably wouldn't use it. I don't want to leave a rating at all for that but there's no way not to."
Pros: "It was on time And very convenient"
Pros: "We were not given seats together..."
Cons: "Busy and not well managed and we bought seats well in advance"
Cons: "Received several text messages announcing further delays in flight..."
Cons: "They over booked my flight, so I would have missed it had someone not gave up their seat for me. This was extremely disappointing begin that I had booked months in advance. I even picked my seats!"
Pros: "Once on the plane, the crew were great."
Cons: "not much leg room"
Cons: "Ticket agents did not communicate with passengers on why there was a delay and weren't willing to help passengers find alternate routes to their destination."
Cons: "They crushed my luggage but replaced the carry on after."
Pros: "Nice, respectful & very helpful attendance tall man @ the gait in SF prior boarding time. He help us getting the right seat for the trip. He was awesome help."
Cons: "Ontario delayed trip of almost 2 hrs. We could use that time more productively. Then, the other trip was a rush to made in time for Orlando. No entertainment in the plane."
Cons: "No food 14 hrs of hunger!"
Cons: "First my flight was cancelled. Then when they finally gave me a flight to San Francisco for my connecting flight they said that flight to seattle was delayed. Delayed to me is up to an hour. I waited for 3 hours past my scheduled take off time until my flight fonnaly took off. I have flown a lot in my life and this was by far the worst experience I've ever had on an airplane."
Airlines flying from Ontario to Dubai have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Dubai
Masks required on board, masks provided on flights from Ontario to Dubai
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Dubai
Testing for antibodies, testing for symptoms for flights from Ontario to Dubai
Waiving of change fees. Search flexible flights from Ontario to Dubai