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Hostesses were very nice I am disappointed that I paid extra 900$for premium economy which wasn't much upgraded from regular economy, I have wasted my money on this trip 😫

love this boutique luxury airline. crew was nice and attentive. Lounge is too small , i think they should have more area for relaxing and lounging not just to sit and eat .. feels like a cafeteria more than a lounge. overall i enjoy it. food on the plane LAX to Teipei should inprove a bit. no flavor and more drinks pls

Overall it’s good . However the food quality can be improved .

My luggage was forced open and broke the zipper. I received it in a huge STARLUX plastic bag. Unfortunately, I have a round trip ticket but might be my first and last with this airline

Flight cancelled due to inclement weather yet rival airline EVA Air with the same route departed 2 hours later and landed safely while our flight was cancelled and rescheduled for 36 hours later.

The crew could have been kinder and less pushy. The premium economy seats don't have enough cushion. The seats are to hard and the flight became painful and uncomfortable after an hour of flying.

Our transit in Taipei was disappointing. The ground crew could not tell us where the lounge was located, so we wasted 15 minutes trying to find it. The airline has a great review, but our experience says otherwise.

I thought all the while when I booked my flight I am entitled to check- in 2 luggages of 23 Kg each only to find out that the ticket I purchased online entitle me for only one luggage. I have been traveling for over 20 years and this is the first experience to such… so frustrating.

I was pleasantly happy with this airline, which is new to me. The crew was attentive and the seats felt better than most other economy. There was plenty of bin space. Glad I got to pick the seat I had(based on distance from baby image on seat map).

The plane is very clean. The selection of movies is excellent!

AAAAHHHH... It was shocking in a very positive way, the attention to detail, the courtesy, the manners of all personnel on board, the constant honest smiling. You can see and feel they take pride in all they do no matter how trivial. The plane in general was very comfortable. I can't wait to do it again

The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air

Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.

They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.

This flight was a superior flight in all regards. Extremely pleasant experience.

long flights are difficult but the crew and amenities made it a very good experience

The carry on baggage was collected before boarding without further information where the passengers can collect them . When the flight arrived at Tan son Nhat airport, it was very complicate to find the luggage

Good. Obviously there is a slightly condescending attitude of all American workers towards their customers but other than that all good.

The flight crews were extremely professional helpful and courteous. Departure and arrival times were accurate. No delay. Thanks

They destroyed my Michael Kors Carryon luggage, they didn’t announce that only check in the carry on and when we get inside a couple of room to put the carry on bag. I was disappointed and sad because of the damaged of my luggage. They should replace it or fixed it.

We were not sat together for the longeset duration of our travel very uncomfortable didnt enjoy that they fed us at 2 am

I love my Delta crew, they were so welcoming and helpful.

Better organization of boarding procedures. Terrible leadership guiding people to gates.

I did not take the flight, tried to cancel it right after I booked it, but was unable to reach anyone. I blame Kayak for this situation because they sent the booking through another company and I was unable to get anyone to talk to me about the situation. I had to just take the hit and pay for another flight through Cathay Pacific, which was wonderful. I will never use Kayak again. (I bet they don’t post this review!) I’ll just post about them on social media sites. I don’t want anyone to have to go through the hassle and expense I dealt with.

Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.

Not many selections for entertainment. Bulk head seats are no longer available with out fee at the counter. That’s pretty lame.

I would have liked to know how to order a special meal (for medical purposes) before the flight.

Ask flight attendant for water during flight and she was a little rude get the water.

For a long-haul flight, the crew did a very good job of keeping the lavatories clean and the aisles clear.

The check-in crew at SF did not put on breakable glass stickers on check-in baggages which caused my antique whisky bottle to break during transportation.

I’d have rated Asiana good except an unfortunate incident in which I felt one of your employee didn’t really help us. During the first leg of the trip, the flight from LAX to ICN, I left my backpack on the plane. When I realized, I reported to one of your employee who promised me that it’d be taken care of, that my backpack will be there at HCM city. When we arrived there, HCM people had no idea and my backpack was still at Incheon airport who denied any knowledge whatsoever. I was left in the cold and felt helpless. I was very disappointed. I’d like someone to look into this and let me know.

It was my first time flying Asiana but i was very pleased with how professional and understanding the flight crew is with little kids. One flight attendant held my 3 year old daughter’s hand guiding her to the exit after landing while i had my hands full with luggage and my infant. She was very helpful.

Love flying Asiana. Been using it for over a decade now.

The beefsteak on the lunch menu was excellent! I usually do not eat airplane food. I loved it.

For the most part, it was an enjoyable experience. It's the 2nd half of the journey was a bit uncomfortable. It was on a noticable smaller plane compared to the previous one.

Only process that my luggage didn’t make it to my destination because of short connection but I understand

I like the food, the crew and everything.!!! Except for the delay in our flight.

Check in agent very rude, no greeting “Hi” or “ Thank you. Doesn’t direct where to go for gate info. In flight crew staff not friendly. Very disappointed ☹️

My favorite airline to fly across the Pacific. The Business class lounge is fantastic, the wonderful flight attendants are helpful and professional. Great comfort while flying.

The flight was delayed for 2 hours, however, we flew home safely.

more room in seats, larger snacks, more comms with delays

Gate agent and flight attendants were efficient, but more stern than warm.

The only issue is that the plane was HOT. This was not the case on my first flight so not sure why, but thankfully I had a portable fan with me. Everything else was great!

Seemingly unnecessary delays were compounded by a lack of communication from the flight crew which turned a four hour delay into an overly stressful experience.

I think the crew makes way too many announcements that are: 1) hard to hear in some cases and 2) repetitive. This detracts from entertainment and concentration if working or reading.

It was a great flight and the stewards and stewardess were all kind and accommodating!! The seats were comfortable and entertainment screen excellent!

737-800 in first class was pretty dumpy. Seat had an uncomfortable angle, storage under the seat was blocked so even my very modest backpack didn't fit, power outlet was flaky. Weird tiny seat pockets that couldn't hold a gallon ziploc bag, emesis bag missing, etc. etc. No in-flight service due to turbulence. Crew was excellent, boarding was smooth despite a full flight.

The flight was overbooked and the staff at the gate started calling for volunteers to drop out and offering incentives. That delayed the flight

There was no wifi even after my husband paid for wifi it wasn’t working. The plane looked and felt old.

Update the cabin with tv screens or at least music sources.