Flight boarded 2.5 hours late (my second southwest flight of the day with late departure), the gate agent was grumpy and unhelpful. Said she was "tired so we aren't going to follow normal boarding order". No complaints about the actual flight crew.
I liked how it boarded fast. I do not like how the seats are just too narrow, and I’m not a big person.
Despite paying for an ‘upgraded’ seat in row 1, I had to put my luggage in the middle of the plane. Snacks were bleh and seat was small and uncomfortable and I am not large. Attendants were fine but not super helpful. Plane just seemed outdated.
I don't know why flying out of Sarasota requires two plane changes.
mandatory demand customer to check their carry on because not enough people check bags.
No trays in our seats, we sat in first row, purchased a business class fare. Had to hold our drinks and snack in our hands. No plugs for our cell phones. Had to pay for it a drink cocktail each. Seats so uncomfortable.
Bring back peanuts Take our drink orders when were all seated, especially after you switch to assigned seating.
The last 30 min or so, they put the heat on full. We thought we were being basted.
Delayed 4 hours due to mechanical issues. No mention of compensation for being over 3 hours late
They wouldn’t serve us 🥤 drinks, said there was too much turbulence, I must have been on different plane ✈️
first leg from san diego to chicago, only had cookies for snack. 1 flavor of sparkling water chicago to washington dc had option of cookies, pretzels, or gold fish. had 2 flavors of sparkling water. 2nd flight better however the best part was there was no delays!!! Got to chicago and washington dc early. That was wonderful!!!!
Multiple delays and made us miss the connecting flight and lost our bags
Business class flight attendant was very good. But our flight was delayed two hours for a “mechanical” bathroom issue that literally took 5 minutes to fix. Our plane landed early from its previous flight but still waited for a mechanic to show up to fix an obvious minor issue for almost three hours. This caused us to miss our connecting flight. They put us up in a Days Inn that was 17 miles away from the airport that took a half hour of driving just to get to and this was at 11pm at night. Then when we finally got back on a plane after a full day delay they left our luggage back in the airport. This was an international flight, so no luggage or belongings after flying 8 hours to a different country. We will NEVER fly American Airlines again.
I understand that the plane is a regional jet, but American Airlines can do better! They have been operating these planes for 25 years by now. The seats are uncomfortable, and both boarding and deplaning are painful and waste a lot of time due to carry-on baggage.
Delays and multiple changes in gates. In accurate info sent to phone. Worst flight in years. With no apologies or recompense.
Flight was delayed for 2 hours, then last minute the change to on time. The satélite location is far and a nightmare to get to.
This time there was nothing to be better, really! Boarding on time, taking off on time and arriving earlier. The only complain is about way too long line at pre-check security point at DFW. But this is the airport’s problem, not American Airline.
Re-checking our bags, the workers were not able to help us with boarding passes for the flight, told us to wait, then ignored us while they helped many other passengers. Until I got rude, they would have left us standing there, and even then they were very curt and dismissive in telling us where to get boarding passes printed. We made it to the gate just as they were starting to board passengers. It was just rude customer service.
I had first class itinerary, yet they put me boarding group 5 from FNT to ORD! I spoke with the gate agent though, and she let me board in Group 1 like I should have been assigned. Would've liked water on that flight. I'm glad that I asked about food on the flight from ORD to DALLAS. If I fly United from ORD to any city in Texas, they always offer a hot meal and regardless if it is a time in between meal times. The excuse was that it was not dinner time yet. It was almost 6pm?? And the flight was over 2 hours. There were some healthy snack options at least, but fresh snacks like apples or something would be nice. At least offer cheese plates or similar. Please bring seatback screens like United is doing. The flight attendant in first class was wonderful.
Gate lady was short & annoyed with us when we had already missed our connection to Albuquerque. She finally gave us both center seats. American Airlines is my least favorite airlines.
