No boarding announcements leading to the usual confusion and people trying to board before their group number.
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
Pros: "Boarding was organized"
Cons: "They didn’t turn on AC until we landed in Lima, during bording they were hurrying people to get on their seats fast"
Pros: "The crew was very interested on help and attentive with the passengers. But the seat wasn't comfortable. The design of the cushion is not the best to be seating"
Pros: "Crew and i ohhh ver all copa experience."
Cons: "Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa"
Pros: "Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie."
Cons: "More comfy seats and entertainment options. Crew, however, was excellent."
Pros: "Everything was ok except for the body odor seated next to me."
Cons: "person next to me had bad body odor and urinated in the seat. Was on a 7 hr flight trying to avoid the smell. The caretaker of the person didn’t care about the uterine in the seat that I brought to her attention. The man seated in front of me complained about the odor and pointed also noticed the uterine in the seat. I accidentally put this info in the comments on my flight from medellin to panama. This took place on this flight."
Pros: "Everything aside from the smell seated next to me."
Cons: "The person I was seated next to had very very bad body odor. They also urinate on the seat. I had to tell the flight attendant about the spoiled seat that I previously brought to the attention of the caretaker of the individual but she had zero concern. I was on a 7 hour flight having to try and avoid the smell. I had to attempt to eat food trying to avoid that smell. The person in front of my seat was able to smell the body odor and urine. He also warned me about the urine in the seat that I was aware of but at least he cared unlike that caretaker. If not fot that experience my flight would have been much better."
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "I got bumped from the flight. They overbooked. Three people were let on after me."
Cons: "There was a problem with their system, so they didn’t have a record of my checking -in. But, my email said I had checked in - just wouldn’t give me a seat number. They put me up in an old hotel that I would not recommend, so I can fly tomorrow."
No air in the middle rows. Had a hard time breathing. Was dying of heat.
Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around
Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.
It was a good experience, the flight was a little too long & the food was ok
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
As usual, LATAM tried to rip me off as a Gringo. They ignored the fact that having paid for my assigned seats, I was entitled to one free luggage per person, up to 10kg, and tried to charge me USD40 per item. While they ripped me off by $160 on my outbound flight (4 luggage pieces, which should have been free), I vehemently protested this time around. Note that they only request this from gringos, not from Spanish speakers. LATAM behaves like a racist extortion organization.
This airline is full of junk fees. After paying to get my kids to sit with me, we were asked at the gate to check in our roller bags and pay $40 for each one. Peruvian passengers all took their roller bag in the plane. I don’t appreciate airlines who spot the gringos to tax them more.
Pros: "Nothing as we could not take the flight."
Cons: "Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home."
Cons: "I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned."
Pros: "Yes"
Cons: "Serve some type of beverage with out charging a lot"
I was shocked flying to El Salvador that they only give you water. Everything else you have to pay for. There is no wifi or entertainment and it’s an international flight. At least back in the day they had tvs on the plane and everyone watched the same movie. Also seats do not recline, even comfort or plus.
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Flight attendants to show up on time, offer drinks and food.
My international flight from LAX to Argentina had one free check in bag included in the price I paid, however your crew in LAX made me pay $95 USD to carry it on! Please note I had only on small size luggage (carry on size) and one backpack. I demand my $95 USD back that you guys charged me illegally in LAX.
Terrible Business cabin from GRU to BOG. I also flew from BOG to CUN on Premium seat, another disappointment. Not even water is offered for free! Avianca should be ashamed about this poor service.
Cons: "They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it"
Pros: "Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone"
Cons: "Hire competent employees"
Cons: "Totally ignored the business class check in line in MIA"