Pros: "Really friendly crew. Smooth flight very positive experience. 10/10"
Pros: "Great crew. Very friendly and attentive."
Cons: "Cleanliness of tray table, and leg room"
Pros: "On time, early, even"
Pros: "Crew were very pleasant. Flight was on schedule."
Cons: "The entertainment was fine, but the flight tracker was off. It tracked two different flights- neither was the flight we were on."
Pros: "The crew was awesome, the flight was fast, and I made it home safe. I love Alaska Airlines!"
Cons: "I wish there was free snacks for my 5-6 hour flight."
Cons: "Nice job and thanks for waiting."
Cons: "Courteous and servient steward!"
Pros: "Super comfortable seats, crew was amazing very tentative."
Pros: "Sfo is ridiculous... we sat on the tarmac for an hour waiting for a shuttle bus"
Pros: "Crew was friendly. Seats were comfortable. Premium class has lots of legroom."
Cons: "The 737-800 restrooms are tiny and cramped. The landing in Boston was a jolt."
Pros: "Um rude staff who couldn’t even be bothered to tell us where we would claim our bags, with ORD being a bit unclear for Alaska Airlines. Seriously, just communicate and be polite human beings."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "All the stewardess' and pilots were very friendly and even noticed that they were friendly to one another. Planes were clean, seats were comfortable. It was my first time flying at 54 years old and the stewardess' checked with me several times to see how I was doing and even the pilots spoke to me about my fear of flying prior to take off. All in all Alaska is great to take care of their passengers the way they did. They seemed to go the extra mile on both my flights."
Pros: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Cons: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."
Pros: "On time. Arrived early to LAX"
Cons: "No entertainment on board"
Cons: "The passenger sitting to my left kept falling asleep and his head kept falling on my shoulder. Not quite what I signed up for. Also the inflight entertainment app was very glitchy and I could not get it to work properly."
Pros: "Seats were very comfy from PDX to Ontario. Liked the fig bars. Good selection of beverages. Friendly crew. Smooth landing."
Cons: "Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that."
Pros: "Organized crew, on time service, great entertainment choices (and I know enough to bring my own earphones and my smartphone is ok for watching movies), great to have power outlets at the seats (but not enough room to open a laptop), clean lavatory."
Cons: "I was asked to rate food and not given a “not applicable” choice. The only food included with the ticket I purchased was a few dry cookies. It’s a 5 1/2 hour flight, I pack a lunch and drag it along with me. Airline seating is notoriously very tight with barely enough space to move the legs and feet. Alaska is no better than the others. It’s a wonder more people don’t suffer stroke from blood clots that develop in the veins of immobile leg muscles."
Cons: "Southwest and JetBlue are superior in all aspects of experience for the customer."
Pros: "Just want to say how much I truly appreciate the wifi that made it possible for me to message with family during this emergency travel! And then the ability to watch a free movie to pass the time with the in air app was just above and beyond! I was extremely grateful! I ❤️ Alaskan Airlines!!"
Pros: "Plane was frozen with ice and we de iced before we took off."
Cons: "We were delayed 2 1/2 hours."
Pros: "Left on time, arrived on time."
Cons: "My flight had a two hour delay"
Pros: "Friendly flight crew"
Cons: "I like complimentary food and entertainment"
Cons: "Wasn’t given the opportunity to choose my seat and was put in last row."
Pros: "We love flying Alaska Airlines. Staff was very helpful. Lots of leg room. And we arrived ahead of schedule."
Cons: "Our original flight had to be re scheduled and we arrived later than planned but it all worked out well."
Pros: "It was great to have fewer people on the flight so we could all spread out on the seats"
Pros: "It was a direct flight and quick boarding. Pilots did a great job being on time...Alaska Airlines made up 45 mins to and was on time from Portland, Or..."
Pros: "Left on time arrived early. No drama!"
Pros: "nice plane and crew."
Cons: "Economy is always cramped, not just an Alaska comment. My computer almost got destroyed because the guy in front leaned his seat back"
Cons: "Mix up when we landed - had to sit on the tarmac for about half hour before a a slot opened up to park the plane."
Pros: "Everything went so smoothly. I was surprised at all the food options available and how nice the people were. The plane was comfortable."
Cons: "my original ticket had a tsa pre-check on it,when i tried to go thru security it would not read so i was told to go back to the counter to have it reprinted,mind you the lines to go thru screening were hundreds of people long that morning,so i did. the reprinted ticket did not have the tsa precheck on it but the ticketperson said it would be fine if i just showed the original. not what happened,i was sent all the way back to the end of general boarding and consequently nearly missed my flight. also there was zero air in the aircraft,it was stifling hot,smelly and miserable.and once again zero ackowledgement of any mvp gold statis of any kind. im starting to wonder whats the point anymore? you used to be alot more ......nice,i guess. and honestly how many very old wrinkled up senior citizens do you guys hire? i dont feel like most of the crew would really be able to handle any type of crisis if there was one. sorry ,i used to be very happy with you and now have been taking Delta more often."
Pros: "Plugs at every seat and they have me the whole can on ginger ale on my return flight."
Cons: "Very tiny but tasty cookies. Exit rows seats don't recline even slightly."
Pros: "This trip was my first experience flying Alaska Airlines. I was very impressed with friendly staff, on time performance and being a tall person, the roominess of the cabin on all flights. I will fly them again."
Cons: "A woman thought she had my seat. She said "I am 29A" and so I quickly got the steward so we could resolve the complication. It turned out she read 29A on her itinerary only it was for an earlier leg of the trip. Instead of understanding her accidental oversight, the steward said to us both, "you have 29C and you 29A whats the problem?" I understand he was busy, only 2 passengers booked for the same seat would cause a problem on a full flight. He should have understood her accidental self-seat assignment change because she read the seat from the earlier flight. She and I weren't trying to have issues, we just wanted to sort out what we thought was an overlap in seat assignments."
Pros: "The flight was thankfully very short!"
Cons: "Crappy service, slow boarding, lack of control of boarding passengers at gate, plane was not as clean as normally expect for this airline."
Pros: "Clean plane, smooth ride, great crew"
Cons: "Gave 4 for entertainment - only a 2 hr flight, but no seat screens"
Pros: "Clean plane; organized, quick boarding; overhead space for my carry-on (at no extra charge); I didn't get assulted like other airlines do to people; got me where I needed to be at the right time for the right price; free connectivity for messaging (on one flight, second flight wouldn't work)"
Pros: "The check-in was easy."
Cons: "Flight was delayed from GEG -> PDX Before departure, the pilot announced that the flight would be "very bumpy" and so they weren't going to have drink service at all and the flight attendants would stay seated for the duration of the flight. This made me very nervous for the whole flight. However, it was hardly bumpy at all. I arrived tired from getting all worked up over nothing. On the way back to Spokane, the pilot announced before departure that the takeoff and landing would be bumpy, but once we got up to altitude it would be smooth. The reality was totally the opposite. During takeoff it was quite smooth, but then there was so much turbulence at cruising altitude that the pilot came on to say they were cancelling the beverage service halfway through for safety reasons. And then it smoothed out before landing. I thought it was a bad experience on both counts. Why even bother making a prediction about flight conditions if they are so changeable? It only sets people's expectations and then they are disappointed or unsettled."
Pros: "There was flight attendants that really help out and was very polite female. Not only was she polite but ask polite if I wanted to change Seat. Thank you."
Cons: "Crew at gate never kept us informed . Did not board us at time they had posted and never announced that. I ended up just standing in a line that formed that how I knew to board. Seats were way to small and the attendant hit my arm with beverage cart. She never announced she was coming through and didn't apologize just speed by. Pilot never came oup on speaker to talk with us either"
Pros: "On time boarding, on time departure, frequent updates by captain during flight."
Cons: "No "back of seat" TV's. You were given the option to rent a tablrt for the flight but even when doing that, they reclaim it 30-45 minutes before the end of the flight. On a cross-country, non-stop long flight it would be nice to have the TV's at all seats. Also, with the rented tablet, I was unable to track where we were or follow our progress (as we can with the in-seat TV's). Lastly, on a long-flight, they should have been better stocked. During their second trip to offer food for purchase they were sold out of many items - very limited options at that point."
Pros: "Terrible that I had to carry my carry on down the stairs to plane, lucky it wasn't raining, & then up a flight of stairs to plane with a torn rotator cuff. I felt like I was flying in the 70's. Coming back, a bald headed attendant was very rude. I did not get any refreshments on the way to Portland which they said was a rough ride but ride was smooth. That was ok, that didn't matter if our safety was involved. Also $25 for one bag is a lot to carry hair spray or a few things you can't carry on."
Cons: "I did like the refreshments served on the way back from Portland to Reno. That was nice. A different attendant served us & he was very nice."
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "Staff courteous and assisted father with wheelchair. staff assisted others with needs as well."
Pros: "The first united connection plane was junkie dirty needed repair mechanics couldn't fix so they got us off the plane And put us onto a new plane when I arrived in Boston I had missed the last bus or any public transportationI had to wait for four hours until mass transportation resumed in Boston because of the delay of the united planeDelay I didn't want to wake anybody up in the middle of the night"
Cons: "My Alaska flight turned into a United flight on my connection United's plane was old junky dirty"
Pros: "Pilot apologized twice. Received a text updating the flight in time to plan delayed drive to Portland airport"
One of the best flights I ever been on a know it was two super friendly stewardess one by the name of Jessica that was super nice we’re really Like to get the chance to thank her personally for her hospitality and friendliness as I was first class first seat from Portland to New York on 01/01/2022 catch in my connection fight four and a family emergency she made me feel really good about everything it was an long 6 hr flight
Cons: "It was announced that there would be an in-flight movie, and it started playing but then turned off. Also the audio jack on my seat didn't really work."
Cons: "They delayed the flight because of a mechanical issue now I have layover for 12 hours"
Cons: "Too long to get “maintenance sign off”"
Pros: "One stewardess was pretty rude and impatient. Other staff excellent"
Cons: "Stewardess should speak slower, enunciate and smile."
Pros: "The crew was great!"
Cons: "The TV reception was terrible There were 3 cats on the plane and I have a terrible allergy to cats. Miserable 2+ hours"
Pros: "Everuthing was on time"
Cons: "The crew"
Cons: "I never went on this trip. Why are you asking me to rate it??"
Pros: "Easy flight left and arrived early even!"
Pros: "Crew was very friendly, on-boarding was easy and fast, everything was clean, and there were nice touches like a sleep mask and ear plugs on every seat."
Cons: "The leg room was better than in other flights, but that's not saying much and the seats were very uncomfortable and for such a long flight, it was deeply uncomfortable overall. My knee joints still hurt two days later."
Pros: "The crew was courteous and efficient. The seats were comfortable"
Cons: "Boarding was a bit of a mess. Then we got stuck on the runway for 40 minutes. And I was frustrated because the inflight entertainment cut out. When it came back it was different movies so I couldn’t finish what I’d been watching. Also the WiFi didn’t work."
Pros: "Not much other than an easy boarding."
Cons: "I want to complain about my experience on your Flight #1206 from PDX to JFX the plane is severely outdated. It doesn’t even look like a JetBlue plane. My tv doesn’t work as did a few others on board. We were told by the steward they were already reset and they just don’t work. That’s really unacceptable and a-shame. I could of flown whatever airline if I wanted to be uncomfortable for a 5 hour flight. I’m very disappointed with this. I have tried to go through your website to voice the issue but conveniently it doesn’t process after I fill out the required information. Your Twitter help team offered me $15 credit for my inconvenience wow what a way to help a customer what’s that not even a checked bag on one of your flights. What a joke. Very unhappy and I fly JetBlue often. Sad."
Pros: "Hadn't flown jet blue n years. Plane delayed over 2 hours without a good explanation given. No offer of a voucher to compensate for this major delay. Not flying them again if I can help it!!"
Pros: "Quick boarding and great service"
Pros: "Focus on customer service, spacious and comfortable seating, courtesy with respect to my disability, and general availability of Wi-Fi without charge."
Cons: "Where I am on a long business trip, I did not appreciate being charged $150, above the $30 baggage fee, due to being 8 pounds overweight with my luggage."
Pros: "Light snacks and water bottles for free were nice. They kept it dark for most of our overnight flight. Flight attendants were helpful and competent."
Cons: "My tv would not turn off. Had to cover it so I could sleep."
Pros: "Effecient! Nice plane. Great flight and ground crew"
Pros: "The in-flight entertainment did not work."
Pros: "Plane loaded a few minutes late, but efficiently on the return leg. Flight Attendants were courteous, and attentive on both. Did those of you who don't know how to turn the TV off, lower the 'Brightness' to zero."
Cons: "IT WAS TWO BOURS LATE!"
Pros: "The seat had a bit more cushion/comfort than the non-JetBlue flight I took recently, although overall comfort minimal in economy. Staff were friendly and efficient. I took a red-eye flight and the complimentary eye masks and ear plugs were a nice touch."
Cons: "My tv screen and the channel buttons and volume were glitchy but I didn't ask about fixing them. I did miss the phone charging port that is available on other airlines."
Pros: "Free wifi"
Cons: "Flight was late; incoming aircraft was running late all day. Upon landing, there was no gate available. Plane got uncomfortably warm while waiting for one."
Pros: "Quick on and off of the plane. A little tie up in Long Beach, but we arrived early."
Cons: "The TV's were not working properly. Could not view the World Cup match between Brazil and Mexico."
Pros: "Staff was very courteous, plane was very clean and looked nice. Lots of room in the seats. Boarding was very fast - I got there and went straight on."
Cons: "There was somewhat of a delay on the ground before we took off. It would have been nice to have some more substantial food available, like meals. Also, my neck wasn't comfortable when trying to sleep so I could have used a pillow and it would have been more comfortable in a window seat."
Pros: "The comfort space from the seats"
Cons: "I appreciate the commitment to safety but it seemed odd that the entire plane was help up for almost an hour to add a quart of oil to one engine. Otherwise an excellent first experience with Jet Blue. We will be back."
Pros: "The crew was really nice. The plane boarded and left on time"
Cons: "I can’t say if there was anything I didn’t like"
Cons: "I received a text when leaving about a 2 hour flight delay with an estimated arrival time ( when the plane would be to the airport before departure. When going home, I received a similar text with a delay warning and a new arrival time. It was the arrival time at the destination airport not the travel airport and I arrived 30 minutes after the flight had left and had to scramble to find a flight a different airline because Jet Blue had no one there and nothing leaving for over 24 hours and that was to NY not Ca. I can say I will not fly Jet Blue again nor use a booking service again, I will take my chances on my own!"
Pros: "Staff on the flight was friendly and helpful"
Cons: "Late departure from Portland created a late arrival in New York- the gate door was closed when I got there. Scheduling connections as tight as you did came very close to leaving me in New York. Jet blue staff in Portland was less than helpful when I expressed my connection concerns ( wanting to rebook to a latter connection before I left Portland). Stop treating people like chattel"
Pros: "Loved the free WiFi but signal wasn’t very strong"
Pros: "Free wifi and comfortable seats"
Pros: "JetBlue flights continue to be both comfortable and relaxing. Your upbeat crew are the best."
Pros: "Leg space"
Cons: "My husband and I had to sit apart - even though there were seats together - they just weren’t available unless we paid more"
Cons: "The TVs did not work for the entire flight."
Pros: "I loved everything about this flight"
Pros: "Flight attendants are fantastic Free snacks and drinks Roomy and comfortable seats TV's Wifi Very smooth landing"
Cons: "Boarding Process - Jet Blue changed how they load their planes back in October. They used to have the best system; load from the back of the plane to the front. Now they load outside in (window seats, middle and then aisle). This causes a lot of delays."
Pros: "Half the passengers were sleeping in rows to themselves. I’m 6’5” with a bad back and was stuck in an aisle seat, unable to even rest much less sleep. I get that those seats were available for purchase, but after the doors close it seems ridiculous to not let a customer sit there, ESPECIALLY is taller folks!!!! One could make the argument that it’s less safe as well, seeing how there’s no one IN the exit row to help open the window in the event of an emergency. I like Jetblue but this policy is likely to keep me from flying them if I can fly for just a bit more $ and have comfort."
Cons: "Heartless rule, give the flight attendants power to make customers happy...healthy!"
Pros: "Quick and prompt service at check in. The flight pulled out of the gate on time as well."
Pros: "The attention and the time was great and thanks Kayak for all the help booking my ticket. Walter"
Pros: "Easy on, easy off. I've been flying JetBlue for years, never had a "bad" experience. Reliable NY-based airline with a good network."
Cons: "Seats don't have power, limited food options. Entertainment hasn't been updated in years. Newer aircraft have newer amenities, but upgrades have been slow on the older planes."
Cons: "my seat was dirty when I arrived and I had to clean food off of it."
Pros: "The people, the service, the flight, and the time."
Pros: "Groundstaff at check in were very good. Quick and professional. Legroom was better than average without paying extra. Staff were very attentive and helpful."
Cons: "The system wouldn't let me check in online. I rang JetBlue,very unhelpful, they could find no record even though I gave them confirmation and flight details. They said try checking in with American airlines as the second leg of journey was with them,no good there either."
Pros: "Reliable, comfortable, excellent crew"
Cons: "Like all commercial airlines, you have to pay for any little extra. While Jetblue has better legroom space, exit rows now cost extra for long legged people like myself. But overall, a good experience. seamless."
Pros: "More leg room than most, friendly staff"
Cons: "After fully boarding, we sat at the gate for over an hour due to paperwork. Nearly half an hour after the scheduled departure time, I got an email alerting me to the delay saying I should still 'arrive on time.'"
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Offer better food options . Even if for purchase
Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable.
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Pros: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Cons: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "great trip and crew"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "The crew members were excellent and efficient. Europe was fabulous."
Cons: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "Movies selection were good, snacks were pretty good"
Cons: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "The entertainment was really good and the service was excellent. Flight attendants were great. Enjoyed my complimentary beverage and on time departure and arrival."
Cons: "It was hard to understand what zone was boarding. Hard to hear and understand made It impossible. And the plane seemed smaller, seats were very close to one another, and it was difficult to get comfortable. I'm not big either."
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Pros: "really great service, arrived early, as good as it gets."
Pros: "Better seats"
Cons: "The seats"
Pros: "Crew were good, flight on time, free drinks"
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "Smooth flight; informative crew"
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "Delta has a good business product. The entertainment system was good. The food was good."
Cons: "The business class crew struck me as distracted and putout to be there."
Cons: "Snacks if possible"
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Long flight but smooth despite delays"
Cons: "Delayed by 2.5 hours."
Pros: "When flying using the big carriers, Delta is becoming our go to airline for timeliness and comfort."
Pros: "The ground staff at check in was excellent. She was extremely helpful. The flight was on time."
Cons: "Boarding was a scramble. The amount of hand luggage people were allowed to bring on board was excessive and the overheads were crammed full."
Pros: "Nice plane. Comfort seats were nice."
Cons: "Extremely slow boarding."
Pros: "On time and good flight"
Cons: "Maybe less cold the temperature."
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Pros: "Comfy seats"
Cons: "Compliance with departure times"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "Comfortable and puntual"
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "Food service was good. Staff were nice."
Pros: "Free meal on a one hour flight!"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "Food was really awful"
Pros: "Connecting flight with a meal!"
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "La tripulación tenía tan buen actitud! Todos eran muy amable. The crew had a very friendly attitude. All were very kind!"
Cons: "Entramos al avión 20 min tarde. Nos pusieron esperar en el avión, completamente full de pasajeros, 30 min sin aire acondicionado (en panamá, donde hace TANTO calor)! Después, tuvimos que esperar en la pista unos 20 min más, todavía sin aire acondicionado. Finalmente, pasamos casi todo el vuelo con los platos vacíos de la comida en nuestras mesas. JUSTO cuando el piloto dijo "prepara para aterrizar", pasaron corriendo para recoger la basura. En total, fue un vuelo muy incómodo. We boarded 20 min late. They made us wait on the plane, a completely booked flight, for 30 min without air conditioning (in Panamá, where the temperature is insufferable)! Later, we had to wait on the runway another 20 min, still lacking air conditioning. Finally, we spent almost the entire flight with our empty meal trays sitting in front of us. RIGHT when the captain announced "flight crew prepare the cabin for landing", the crew ran through to pick up the trays and trash. In total, it was a very uncomfortable flight."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Cons: "Touch screen didn't work"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.
Pros: "Early departure and early arrival. Everyone was very friendly."
Cons: "We had to wait for staff to come and check in baggage."
Pros: "Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience."
Cons: "The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments"
Pros: "Very nice crew"
Cons: "The food"
Cons: "Error on kayak.com resulted in me losing approx. £600 and having to take the issue to the small claims court."
Cons: "Flight was very delayed. Business lounge was poor"
Pros: "Efficient speedy boarding but slow at Dubrovnik airport going through passport check"
Cons: "Free drink on board would have been nice as paid more especially for BA but apart from the baggage allowance and quick processing there was little to differentiate from a budget airline"
Cons: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Cons: "Could have been on time - 40 minutes late"
Pros: "Yeah Ok...average"
Cons: "More movie options"
Cons: "3+ hours late"
Pros: "I enjoyed the flights attendants attentiveness and friendliness. The food was surprisingly good (I enjoyed a nice curry dish); we appreciated the portions as well as snacks on our long flight. The music and video selection also made for a much more pleasant flight. The plane was newer and offered features like USB charging ports. Would definitely fly British Airways again!"
Cons: "My only complaint would be the tightness (closeness of rows) of the seats. But it’s coach, so not much can be done there. They were at least comfortable and reclined quite a bit."
Pros: "Everything it was 100 percent"
Cons: "Luggage is held up but I will eventually get it here"
Pros: "The wheelchair services at both Rome and Heathrow were superb. The lady who checked us in in Rome was extremely helpful."
Cons: "Food in business class could be better. One toilett in business class was unusable. At leadt 1 in economy cladd was also unusable."
Pros: "the cabin crew was great"
Pros: "Hard working crew and lots of movies to watch. Food was much better than the Philadelphia outbound trip."
Cons: "Seats weren't very comfortable"
Pros: "Great cabin staff. More food and various times than I've gotten with other airlines."
Pros: "Crew were helpful, polite"
Cons: "Flight was late boarding and departing Not particularly comfortable seats No free drink"
Pros: "Arriving in Paris"
Cons: "They have a fare that does not charge for Regular Bags....we booked it unknown toy us assuming we each could take a regular bag for no charge....well we have ended up paying an extra 400+ pounds for our bags to go each way to Paris and it has ruined our first time to Paris. The fare online was foreign to us and deceitful being from the US in every way. No one could even work with us or was willing to make a decision but everyone seemed to agree while still charging. No more British Airways Deceipt!"
Pros: "Arrived safe"
Cons: "Uncomfortable seats; airplane appeared unkept; no refreshments were offered"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "Deserts were really good"
Cons: "Would be great to have Healthier snacks inbetween the meals"
Cons: "My bag was missing for five days back in Chicago."
Cons: "Never even asked if I want to buy something to drink ( buy , not to get!!!!). If I didn't go to the back I will never see any of crew during the flight. Very disappointed!!!!"
Pros: "The pilot was great and got us to our destination and the bags came out quickly."
Cons: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"
Cons: "Price & food not so good."
Cons: "I tried watching movies. However, the movie would start fast forwarding itself and skipping to the end without anyone or anything touching the screen or armrest. It happened multiple times and the crew reset my monitor twice before it started working properly. Towards the very end of my flight it started happening again. Very frustrating for such a long flight."
Pros: "The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!"
Cons: "The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight."
Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."
Cons: "Checking into Heathrow was interesting because they have automated systems to bag drop. I always like talking to a person which I could have done but was unaware. I had printed my boarding passes which then was sent to the automated line. That being said I had an issue with my carry on it was a literally too big because of the handle sticking out. So I had to check it. One of the women there was kind and sent met back to the British Airways check in section again to check it. She said don't worry it'll be free. So I went to the assigned line and a woman stopped me and told me I needed to stand with the rest of the people in the checked baggage line not the hand baggage line. I said I was sent to this line. She said well you're going to have to pay if it is too big. I said I was sent to this line because I was told it would be free to check it. Her attitude/tone was rude. Which for me was not ok. I had just landed in Heathrow from Newark and was starting jet lag, plus I literally was able to carry on my bag at Newark. Same company! I was trying my best to be kind but she just kept insisting that I was going to pay for the bag. I then stated that I already had paid for the bag! As I had paid for 4 and only checked 3! So if necessary this would be the 4th bag. Now I would not have had to do this if British Airways had allowed me to tack on my Athens trip to my Heathrow trip. When I found out they could do that they said it would be an extra $1025 to do so. I told them that I would just go through customs and get my bags and put them on the Athens flight. Of course I get to the counter and the woman there was wonderful and told me not to worry that it would be taken care of. So thank you to the woman who diverged a ridiculous argument over the handle not fitting in the cage. Moving forward boarding was interesting as I have never ridden in a train that takes you to the plane on the tarmac. It was a little long and VERY hot as they fill them to the brim and it was a good 10 min ride with people packed like sardines. When we got to the plane boarding was quick and efficient. The seating in that plane was very much like a spirit flight for close to 4 hours. There was a lot of turbulence and the landing was a little hard but that's to be expected in planes."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Pros: "Chair rolm"
Cons: "No fee food"
Pros: "The seats were comfortable and they gave enough food and water."
Cons: "We did on line check in, printed the tiket, and they decided to reprint it, and it never work, every time that we used this re-printed ticket doesn't work, we needed to call many time the staff, and in the baggage drop off constantly said that our baggage hast over weigth without weigth it, the scale said another thing, I have the impresion that they were pushing for extra-weigth pay."
Pros: "The BA admitted fault and paid for my hotel since Due to the multiple check points I missed my flight while at the airport."
Cons: "There was no food provided on the flight from Sofia to London. Food was available to purchase but only with a credit card, while I had just cash so I could not buy food on the plane at all. The worst was the transfer between flights-security lines at Heathrow were long, my carry on luggage was checked a couple of times. I got to my gate 20min before takeoff, but the boarding had finished and the gate was closed. I missed my flight. How could BA not figure out a way to get me on that plane? I was just a transit passenger, I will never fly through Heathrow again. Lufthansa is a terrific airline, they always figure it out how to get you on the plane even if you late in transfer."
Pros: "Not much"
Cons: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."
Pros: "Seats comfortable. Strange to have window seat w no window tho. Flight crew very nice."
Cons: "Leaving Jeddah airport was bit chaotic and delayed our flight. Food not very good on flight."
Pros: "The food was very good, and the entertainment selection was good."
Cons: "I'm a small person, and I found the seats too narrow and there was so little leg room."
Cons: "I was a sardine in a tiny tin for 10 hours."
Pros: "A little more leg room than regular flights, yummy food, more bathrooms. Even though I couldn't sleep during the whole 10 hours, there was a lot to watch and play provided by the airline."
Cons: "During the flight, I called the service button a few times and no one came. I don't mind going up and getting water, but it was a hassle being in a middle seat and asking my fiancé to let me out several times."
Pros: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Cons: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"
Pros: "Service in Club World was excellent. Good food and comfortable seat."
Cons: "The seats alternate facing forwards/backwards, so, if you're traveling alone, you're face to face with a stranger. It's OK if your traveling with your spouse. But the person in the window seat has to climb over the footrest of the person in the row behind. Flight out was delayed while they fixed a problem with the n flight entertainment. The return flight, 10 days later, also had problems with the IFE"
Cons: "Tv did not work well"
Pros: "Got there in one piece."
Cons: "Could not check in online"
Pros: "The in flight staff was great!"
Cons: "There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional."
Pros: "On time, no crashes"
Cons: "Extremely uncomfortable, hardly any room to breath"