The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Offer better food options . Even if for purchase
Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable.
Plane was hot. Flight handling was poor (rough takeoff, landing). Young and inexperienced pilot. Short flight made it bearable. If it was longer than an hour, that would have been terrible. Beverage service? Warm water. Disappointing.
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Pros: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Cons: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "great trip and crew"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "The crew members were excellent and efficient. Europe was fabulous."
Cons: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Movies selection were good, snacks were pretty good"
Cons: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "The entertainment was really good and the service was excellent. Flight attendants were great. Enjoyed my complimentary beverage and on time departure and arrival."
Cons: "It was hard to understand what zone was boarding. Hard to hear and understand made It impossible. And the plane seemed smaller, seats were very close to one another, and it was difficult to get comfortable. I'm not big either."
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Cons: "Leg room"
Pros: "really great service, arrived early, as good as it gets."
Pros: "Better seats"
Cons: "The seats"
Pros: "Crew were good, flight on time, free drinks"
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "Smooth flight; informative crew"
Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "Delta has a good business product. The entertainment system was good. The food was good."
Cons: "The business class crew struck me as distracted and putout to be there."
Cons: "Snacks if possible"
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "I trusted Delta to take of my clients; Delta usually did. Rather, the employees of Delta did. Now when I travel, I prefer Delta (when they aren't too much more economically). Let me change that to I used to prefer Delta, because the times, they are achanging. My home airport is Atlanta, I'm usually traveling to Seattle or Portland; Delta is king in those routes. There's more flight time options, and the entertainment available is better."
Cons: "Here's where the picky comes in. I downloaded the 'Go Go" wifi app beforehand. When I tried to connect I received a message that it wasn't available on my routes. Why couldn't they tell me that it might not work on my routes before they took my money? Further, why wasn't it available? It's not like I was going on a multi city/country trip, this was Atlanta to Portland non-stop. Then there's the 'Premier Seating". I opted for it on my outbound flight and received TSA Pre Check. I didn't buy the seating coming back; I did not receive TSA Pre Check. Coincidence? My fare was more than Alaska Airlines was offering it for, I paid for the wifi that didn't work, and in order to avoid the back of the plane, you must pay. So, I guess I'll be going to Alaska Airlines. They don't have as many flights, but I don't feel dinged for more money every time I turn around."
Pros: "Long flight but smooth despite delays"
Cons: "Delayed by 2.5 hours."
Pros: "When flying using the big carriers, Delta is becoming our go to airline for timeliness and comfort."
Check in was hard and slow for American Airlines. However the flight was fine.
I dreaded the flight. I was pleasantly surprised how nice the passengers and employees were. After watching the news I expected bedlam and rude people. Everyone everywhere wore masks without hesitation. There were no problems.
This was not a direct route, so it took longer than it should. Connecting in Minneapolis or Chicago would have made better sense than Dallas.
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Pros: "Very accommodating crew as we were traveling with my elderly grandmother."
Cons: "Nothing really"
Cons: "Decaf tea"
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "Crew seemed friendly and considerate"
Cons: "Flight from SLT was delayed by weather, so our flight left almost one hour late."
Pros: "The crew did a great job."
Cons: "Seating is very uncomfortable."
Cons: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
Pros: "amazing seat and awesome crew couldn't ask for more"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "The most cramped seats ever"
Cons: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Cons: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Pros: "Crew is very nice, we were on time and baggage didn't get lost for once."
Cons: "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
Pros: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Cons: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pros: "A nice uneventful trip"
Cons: "Seats smaller than before."
Pros: "Flight was one time. Flight crew was also polite and attentive."
Cons: "Plane was more cramped than the flight to Portland, even though both planes were 737's."
Pros: "Overall solid flight"
Pros: "Nice flight once we finally boarded!"
Cons: "Flight was late causing me to run for my connecting international flight in LAX."
Pros: "Entertainment Captain Food"
Pros: "I liked the inflight entertainment."
Cons: "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
Pros: "Very efficient crew. Pleasant enough"
Cons: "Bumpy flight, obviously not something that could be helped (tho the pilot came on and said he was hoping to find a smoother altitude, greatly appreciate him trying!)"
Pros: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Due to mechanical issues our 8am flight kept getting delayed in 30 minute increments until around 9:45 when the front desk attendants told us the necessary part had to be driven from Seattle and wouldn't be available until noon, and that their was no certainty the part would work, and that we should make other arrangements. So we did, but their earliest we could get us into Chicago was 9:30pm (original arrival was 2pm). We booked the arrangements only to find out that our original flight took off at 10:55 and American didn't even attempt to contact us. The cherry on top was that our flight (which was indirect through SFO) got delayed and we're now going to miss our connection in SFO. So currently looking at 10:30pm arrival in Chicago."
Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Pros: "Entertainment and great beverage options"
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Pros: "The flight attendants were super nice. The flight went smoothly."
Cons: "Let's get some tvs on the backs of the seats!"
Cons: "I used to fly with American Airlines a lot more and every time the staff somehow finds a way to be rude and ruin my day so I try to avoid this airline. On this particular flight it was the very rude asian flight attendant that really set the mood. The attitude of the staff really makes or breaks the experience and it seems like American Airlines doesnt care about the quality of thier employees"
Pros: "Pretty comfortable"
Pros: "I like that they had a TV show showing at no extra cost"
Cons: "The seats were so uncomfortable, I've been on planes before but after an hours I couldn't get comfortable at all."
Pros: "From getting called stupid by Linda B in the phl airport bc I used the first class check-in computers vs the regular ones, then she says "what you can't spell"? After I asked for her name, what a horrible overall experience from American airline s. Won't ever fly your airline again. I'll pay more money to avoid your company.."
Cons: "Zero entertainment on flighta out to weSr coast. Plane was very hot during red eye coming back."
Cons: "Ticket agent would not let me pay for up grade was first flight for me to fly with my wife she sat in first class while I was at the back of the plane!! And there was a seat available for me in first class he just wouldn't let me have it I would not recommend American to any one"
Pros: "The in flight attendants were very helpful. They never got upset with anyone when I got walked passed my seat while boarding and had traffic backed up while boarding.Such a pleasant flight. I would rather fly American Airlines than spirit, United."
Cons: "The only thing I can say I didn't like was the vents did not blow the air condition hard enough. .."
Cons: "Flight was delayed"
Pros: "The flight, attendants, timeliness"
Cons: "Unable to check in unless paying extra for only available seats. At DFW was scolded for nit checkibg in sooner and was assigned "the last seat" because of overbooking. Same today trying to check in JAN to DFW. Must pay extra or wait untill get to airport.Reserved months ago. Assign seat upon reservation!"