Pros: "The crew was efficient. No one on the flight had any apparent issues with the mask mandates. It was a very pleasant flight."
Cons: "All-in-all, things were great!"
Pros: "I like the new regional jets. Super good experience overall."
Pros: "I love the lighting and how they served water before they even brought out the full drink service. The lady helping me check in was so helpful too!"
Cons: "Better free snacks :P"
Pros: "Crew was great and overall flight was smooth."
Cons: "As we were boarding they told us that all overhead compartments were full and would have to check our carry on bags. Once on the plane the over head compartments above our seats were empty and we could of carried on our bags. We did carry on a so we wouldn’t have to check our bag. This was very frustrating"
Cons: "Limited options of entertainment for a 10.5 hour flight. I was happy that I downloaded a lot of content on my devices before my trip. Everything on the flight had a purchase option but got rather spendy to get headphones, entertainment, additional food & drink."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Cons: "Would’ve like tv screens and not have to watch on my phone"
Pros: "Planes are clean and comfortable"
Cons: "Communication needs to be better via text or email regarding flight status changes."
Pros: "The premium seats, snacks and drinks that come with."
Cons: "There needs to be power outlets on the smaller planes. I paid to upgrade to premium and there was no power outlet"
Pros: "Comfortable roomy seats"
Cons: "We had to wait 30 minutes after landing before we could exit the plane."
Cons: "It was announced that there would be an in-flight movie, and it started playing but then turned off. Also the audio jack on my seat didn't really work."
Cons: "They delayed the flight because of a mechanical issue now I have layover for 12 hours"
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Cons: "I never went on this trip. Why are you asking me to rate it??"
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Nice leather seats and more leg room than a few other companies."
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Pros: "Nothing"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Cons: "The air vents were on low so not much air moving while we're all squeezed into tiny seats."
Cons: "Let’s put it this way I’ll never fly Sun country again."
Pros: "Decent leg room."
Cons: "Delay boarding, delay on tarmac after leaving gate, no complimentary food offered, need to pay additional for ANY seat you choose, need to pay for baggage even carry on, took over an hour to get baggage"
Pros: "Crew helpful when spilled drink"
Cons: "Trip good, but resented extra fees for seat. Put fees up front. Not at ck in. Deceitful."
Pros: "The price was perfect and suited my needs. Very friendly staff. Thank you"
Cons: "I cant think of anything to complain about. My trip went very smoothly"
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"
Pros: "The crew was very kind"
Cons: "I was very uncomfortable the whole time. No room to move, or get up to use the restroom.drinks were flat."
Pros: "Everything went on schedule, didn’t have food or use entertainment"
Cons: "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "Being relatively on-time was nice for a change."
Cons: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Cons: "The crew was outstanding and the aircraft was new and comfy"