Pros: "The crew was efficient. No one on the flight had any apparent issues with the mask mandates. It was a very pleasant flight."
Cons: "All-in-all, things were great!"
Pros: "I like the new regional jets. Super good experience overall."
Pros: "I love the lighting and how they served water before they even brought out the full drink service. The lady helping me check in was so helpful too!"
Cons: "Better free snacks :P"
Cons: "Limited options of entertainment for a 10.5 hour flight. I was happy that I downloaded a lot of content on my devices before my trip. Everything on the flight had a purchase option but got rather spendy to get headphones, entertainment, additional food & drink."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Cons: "Would’ve like tv screens and not have to watch on my phone"
Pros: "The premium seats, snacks and drinks that come with."
Cons: "There needs to be power outlets on the smaller planes. I paid to upgrade to premium and there was no power outlet"
Pros: "Comfortable roomy seats"
Cons: "We had to wait 30 minutes after landing before we could exit the plane."
Cons: "The pkane changed departure times, so i was stuck in airport until 440 pm and i had to pay $60, to change ticket."
Pros: "crew amazing, since an added luggage is a carry on, we were given a pass on paying checked in luggage. thank you very much Alaska Airlines"
Cons: "none that I could remember"
Cons: "It was announced that there would be an in-flight movie, and it started playing but then turned off. Also the audio jack on my seat didn't really work."
Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Cons: "They delayed the flight because of a mechanical issue now I have layover for 12 hours"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Pros: "One stewardess was pretty rude and impatient. Other staff excellent"
Cons: "Stewardess should speak slower, enunciate and smile."
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Cons: "The air vents were on low so not much air moving while we're all squeezed into tiny seats."
Cons: "Let’s put it this way I’ll never fly Sun country again."
Pros: "Decent leg room."
Cons: "Delay boarding, delay on tarmac after leaving gate, no complimentary food offered, need to pay additional for ANY seat you choose, need to pay for baggage even carry on, took over an hour to get baggage"
Pros: "Crew helpful when spilled drink"
Cons: "Trip good, but resented extra fees for seat. Put fees up front. Not at ck in. Deceitful."
Pros: "The price was perfect and suited my needs. Very friendly staff. Thank you"
Cons: "I cant think of anything to complain about. My trip went very smoothly"
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"
Pros: "The crew was very kind"
Cons: "I was very uncomfortable the whole time. No room to move, or get up to use the restroom.drinks were flat."
Pros: "Everything went on schedule, didn’t have food or use entertainment"
Pros: "Very accommodating crew as we were traveling with my elderly grandmother."
Cons: "Nothing really"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "Flight was mostly smooth."
Cons: "Flight crew announcements were too loud and too frequent. Landing at PHL was unusually rough."
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."