Pros: "I love the lighting and how they served water before they even brought out the full drink service. The lady helping me check in was so helpful too!"
Cons: "Better free snacks :P"
Cons: "Would’ve like tv screens and not have to watch on my phone"
Pros: "The premium seats, snacks and drinks that come with."
Cons: "There needs to be power outlets on the smaller planes. I paid to upgrade to premium and there was no power outlet"
Pros: "Comfortable roomy seats"
Cons: "We had to wait 30 minutes after landing before we could exit the plane."
Pros: "crew amazing, since an added luggage is a carry on, we were given a pass on paying checked in luggage. thank you very much Alaska Airlines"
Cons: "none that I could remember"
Cons: "One of the most turbulent flights I've ever taken. No fault of the airlines....just bad weather all the way to LA...it was awful!"
Pros: "Crew was friendly. I ended up getting the seat in the middle but luckily my seat mates were nice enough to let me get in and out when I wanted to stand up."
Cons: "I would have a better overall rating except there is no category for the check in. I was NOT PLEASED AT ALL WITH the way my baggage irresponsibly thrown on the bag conveyor belt! I could understand the bags were heavy but they were quite light, but tossed as if making a NBA championship free throw!"
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Cons: "The crew was rude and disrespectful. Disorganized about handing out drinks. Unable to keep passengers from getting up too early on landing or opening bins in an orderly fashion"
Pros: "In comparison to other airlines these days, Alaska Airlines have excellent service."
Pros: "Short and nice"
Pros: "The service, drinks, food and comfort ability were perfect. I couldn’t be happier with my experience."
Cons: "No complaints."
Pros: "On time. Arrived early to LAX"
Cons: "No entertainment on board"
Cons: "The passenger sitting to my left kept falling asleep and his head kept falling on my shoulder. Not quite what I signed up for. Also the inflight entertainment app was very glitchy and I could not get it to work properly."
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "I was seated next to a person of size. I did not have much room to move and couldn't even put down my tray table. I know the seats are small, I know it's tough when you're big but Alaska needs to force some people to buy larger seats or two seats. Little people have feelings too."
Cons: "I was seated next to a person of size. I did not have much room to move and couldn't even put down my tray table. I know the seats are small, I know it's tough when you're big but Alaska needs to force some people to buy larger seats or two seats. Little people have feelings too"
Pros: "Lovely flight. Got to sleep all the way."
Cons: "Of course sleeping all the way means I missed out on all those wonderful in-flight free snacks and delicious hot coffee. Not."
Pros: "Amazing crew, great flight. Thank you Sasha!"
Cons: "There weren’t enough cheese plates."
Pros: "We love Alaska Airlines! Smooth flights! Perfect snack selection of all natural gummy bears, almonds, and fig bar for premium class, and love the in flight entertainment. Good job guys!"
Pros: "Everything went as planned. No surprises no drama"
Cons: "Flight was delayed over an hour. Inflight Wi-fi is too expensive. Need better line management for bathrooms."
Pros: "Plugs at every seat and they have me the whole can on ginger ale on my return flight."
Cons: "Very tiny but tasty cookies. Exit rows seats don't recline even slightly."
Pros: "The crew"
Pros: "The flight was thankfully very short!"
Cons: "Crappy service, slow boarding, lack of control of boarding passengers at gate, plane was not as clean as normally expect for this airline."
Pros: "Fast, efficient boarding and managed carry-on space well when selfish dude tried to put 8 bags up for his 4 family members."
Cons: "Food was expensive and just OK."
Pros: "Clean plane, smooth ride, great crew"
Cons: "Gave 4 for entertainment - only a 2 hr flight, but no seat screens"
Cons: "Delayed flight"
Pros: "Clean plane; organized, quick boarding; overhead space for my carry-on (at no extra charge); I didn't get assulted like other airlines do to people; got me where I needed to be at the right time for the right price; free connectivity for messaging (on one flight, second flight wouldn't work)"
Pros: "The flight attendants were very pleasant and welcoming"
Cons: "I didn't like that I was told I needed to wait to use the restroom, then instead of getting to go the attendant asked several others behind me who needed to use it. Very uncomfortable and frustrating."
Pros: "Clean plane. Friendly crew."
Cons: "Couldn't access entertainment."
Pros: "Boarding was easy. Had to check bag because of space, but it was easy"
Cons: "I picked my seat ahead, but when I didn't check in the day before my seat was given to someone else. I checked in that day but already I had been moved, not sure why"
Pros: "Very kind even though I was occupied in distracting myself."
Cons: "The bothersome couple next to me but I am just a grouchy single person anyway!"
Pros: "I like that the planes we very spacious"
Cons: "I didn't like the fact that when we were trying to catch anot early flight they couldn't put us on stand by for Seattle cause my flight was to portland"
Pros: "Decent flight to LAX from PDX. Boarded a little late but we made up the time. I've flown a lot and Alaska is generally slightly above average when it comes to flight quality and usually punctual."
Cons: "I found the process of changing my flights directly from their website to be more confusing and unforgiving than any other airline I've used. Im not using their website again."
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "New planes, spacious seating in coach and first, great service, delightful attitudes and senses of humor, on time or candidly transparently communicative; you just feel relaxed and in good hands flying Alaska Air."
Cons: "Paying for upgrade for first class -- the food could be better, even though it still comes out of a frozen container. As new and clean as the jets are, i'm surprised there are no tv/media screens on seatbacks or overheads ... at least in first class. However, if that's what keeps the prices a little lower on some routes versus United and Delta, so be it."
Pros: "The first united connection plane was junkie dirty needed repair mechanics couldn't fix so they got us off the plane And put us onto a new plane when I arrived in Boston I had missed the last bus or any public transportationI had to wait for four hours until mass transportation resumed in Boston because of the delay of the united planeDelay I didn't want to wake anybody up in the middle of the night"
Cons: "My Alaska flight turned into a United flight on my connection United's plane was old junky dirty"
Pros: "Very low price for round-trip tickets to Portland and back. The flight back was on time and prompt and a lot more leg room than i had anticipated."
Cons: "The limited selection of food."
Pros: "Nothing ."
Cons: "The fact that I was promised a flight @8:55 and didn't leave @ that time but the original flight @7:55 and wasn't informed about it . Or anything until after it left . And my bags went with the flight to Guadalajara and was a big mess. Half of my stuff was missing from both bags !!!!"
Cons: "Nothing, everything was perfect. Thank you Alaska Airlines. We'll use them again in the future."
Pros: "Love that my bag was check through to NAN and didn't have to offload in LAX."
Pros: "Boarding was on time. Slight delay on the Tarmac but plane arrived early at LAX. Some free entertainment on board but you had to have your own device."
Cons: "Service was so so friendly. 2 beverage services with pretzels only. Airlines don't serve hot good anymore."
Pros: "The seats and service"
Pros: "I don't like to fly but this was the best flight ever!"
Cons: "Alaska advertises free on board entertainment with their wifi service, but when you actually browse, you have to pay for anything decent to watch. All the free programs are informational and not entertainment. Other airlines actually let you watch new movies and tv shows for free on your device. And give us the whole can of soda. Seriously just a glass is ridiculous."
Pros: "seats are large and lots of leg room and they allow a free carry on. seamless..."
Pros: "I got free checked luggage since I'm active duty military what's more is the employee where I checked in my luggage at upgraded me for free because of it. The only airline that has done that. That definitely makes me more likely to fly Alaska again. Charging ports that fit many different chargers were nice too."
Pros: "On time service. Seat area comfort was good. Flight attendants were pleasant."
Cons: "Can't think of anything."
Pros: "It was a fairly short flight, but the crew was awesome at keeping us informed of sights on the way, etc. it's those little things that make the passengers feel more at ease."
Cons: "Not enough elbow room, especially for stuck in the middle seat."
One of the best flights I ever been on a know it was two super friendly stewardess one by the name of Jessica that was super nice we’re really Like to get the chance to thank her personally for her hospitality and friendliness as I was first class first seat from Portland to New York on 01/01/2022 catch in my connection fight four and a family emergency she made me feel really good about everything it was an long 6 hr flight
Cons: "It was announced that there would be an in-flight movie, and it started playing but then turned off. Also the audio jack on my seat didn't really work."
Cons: "The plane could have arrived on time. Otherwise everything was fine."
Cons: "They delayed the flight because of a mechanical issue now I have layover for 12 hours"
Cons: "Too long to get “maintenance sign off”"
Cons: "Flight crew service"
Cons: "The flight was delayed 5 hours with almost no reports from the desk/PA and the desk was only manned within 1/2 hour of boarding."
Cons: "I never went on this trip. Why are you asking me to rate it??"
Pros: "Crew was very friendly, on-boarding was easy and fast, everything was clean, and there were nice touches like a sleep mask and ear plugs on every seat."
Cons: "The leg room was better than in other flights, but that's not saying much and the seats were very uncomfortable and for such a long flight, it was deeply uncomfortable overall. My knee joints still hurt two days later."
Cons: "The plane was clean and comfortable..I enjoyed the various selections of available FREE movies to watch during the flight."
Pros: "Not much other than an easy boarding."
Cons: "I want to complain about my experience on your Flight #1206 from PDX to JFX the plane is severely outdated. It doesn’t even look like a JetBlue plane. My tv doesn’t work as did a few others on board. We were told by the steward they were already reset and they just don’t work. That’s really unacceptable and a-shame. I could of flown whatever airline if I wanted to be uncomfortable for a 5 hour flight. I’m very disappointed with this. I have tried to go through your website to voice the issue but conveniently it doesn’t process after I fill out the required information. Your Twitter help team offered me $15 credit for my inconvenience wow what a way to help a customer what’s that not even a checked bag on one of your flights. What a joke. Very unhappy and I fly JetBlue often. Sad."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Light snacks and water bottles for free were nice. They kept it dark for most of our overnight flight. Flight attendants were helpful and competent."
Cons: "My tv would not turn off. Had to cover it so I could sleep."
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "The in-flight entertainment did not work."
Pros: "Plane loaded a few minutes late, but efficiently on the return leg. Flight Attendants were courteous, and attentive on both. Did those of you who don't know how to turn the TV off, lower the 'Brightness' to zero."
Pros: "Although it was stormy there was very little turbulence and the flight was smooth overall. The staff was great and made sure to come by fast."
Pros: "average flight. Friendly crew."
Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."
Pros: "Staff was very courteous, plane was very clean and looked nice. Lots of room in the seats. Boarding was very fast - I got there and went straight on."
Cons: "There was somewhat of a delay on the ground before we took off. It would have been nice to have some more substantial food available, like meals. Also, my neck wasn't comfortable when trying to sleep so I could have used a pillow and it would have been more comfortable in a window seat."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "The comfort space from the seats"
Cons: "I appreciate the commitment to safety but it seemed odd that the entire plane was help up for almost an hour to add a quart of oil to one engine. Otherwise an excellent first experience with Jet Blue. We will be back."
Cons: "I received a text when leaving about a 2 hour flight delay with an estimated arrival time ( when the plane would be to the airport before departure. When going home, I received a similar text with a delay warning and a new arrival time. It was the arrival time at the destination airport not the travel airport and I arrived 30 minutes after the flight had left and had to scramble to find a flight a different airline because Jet Blue had no one there and nothing leaving for over 24 hours and that was to NY not Ca. I can say I will not fly Jet Blue again nor use a booking service again, I will take my chances on my own!"
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "Staff on the flight was friendly and helpful"
Cons: "Late departure from Portland created a late arrival in New York- the gate door was closed when I got there. Scheduling connections as tight as you did came very close to leaving me in New York. Jet blue staff in Portland was less than helpful when I expressed my connection concerns ( wanting to rebook to a latter connection before I left Portland). Stop treating people like chattel"
Pros: "I liked that I was able to get the relevant information on time"
Cons: "We were not fed food!"
Pros: "Leg space"
Cons: "My husband and I had to sit apart - even though there were seats together - they just weren’t available unless we paid more"
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Pros: "Half the passengers were sleeping in rows to themselves. I’m 6’5” with a bad back and was stuck in an aisle seat, unable to even rest much less sleep. I get that those seats were available for purchase, but after the doors close it seems ridiculous to not let a customer sit there, ESPECIALLY is taller folks!!!! One could make the argument that it’s less safe as well, seeing how there’s no one IN the exit row to help open the window in the event of an emergency. I like Jetblue but this policy is likely to keep me from flying them if I can fly for just a bit more $ and have comfort."
Cons: "Heartless rule, give the flight attendants power to make customers happy...healthy!"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "The second flight attendant approached was helpful."
Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Pros: "Easy on, easy off. I've been flying JetBlue for years, never had a "bad" experience. Reliable NY-based airline with a good network."
Cons: "Seats don't have power, limited food options. Entertainment hasn't been updated in years. Newer aircraft have newer amenities, but upgrades have been slow on the older planes."
Pros: "The timing"
Cons: "People were being inconsiderate towards one another and staff did not care to diffuse the situations."
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Pros: "The flight was normal. The crew was nice and the flight itself was painless."
Cons: "There were only two flights, one to my and one to Boston. My bag went to the wrong place and the way they handled it was disgusting. Making us run around the airport with no answers and nobody wanting to check the conveyer belt. Then they said if they found it they would let me know. They found the bag and they said by 6:30. Well, 6:30 passed and they had my bag but they couldn't tell me when it would be delivered and they use a third party company who they didn't have a contact number for or any answer as to when it would be delivered (I needed several things for work so it was a rush). Lastly, the lady I spoke to on the phone said it was my fault that I would not be there to receive the bag the following day as they did what they are supposed to. I was really surprised with how bad this customer service was as a whole. No communication and just nasty."
Pros: "Food was good."
Cons: "Our seat assignment. We were assigned to last two seat on isle and it was too uncomfortable. our seat leaned back very little so it was too hard to relax on a 12 hours long flight. We were exhausted. Also plane was very dirty."
Pros: "Groundstaff at check in were very good. Quick and professional. Legroom was better than average without paying extra. Staff were very attentive and helpful."
Cons: "The system wouldn't let me check in online. I rang JetBlue,very unhelpful, they could find no record even though I gave them confirmation and flight details. They said try checking in with American airlines as the second leg of journey was with them,no good there either."
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Reliable, comfortable, excellent crew"
Cons: "Like all commercial airlines, you have to pay for any little extra. While Jetblue has better legroom space, exit rows now cost extra for long legged people like myself. But overall, a good experience. seamless."
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."
Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Cons: "Paid more to upgrade to even more space seating, yet no indication I would not have in-flight entertainment, a tray table and power stations in this seat. I would have kept my original seat and my money in my pocket had I known these standard amenities would be restricted."
Pros: "The crew was kind and friendly"
Cons: "Cushions could have been better. Butt got sore"
Pros: "Crew was good, legroom barely adequate but we flew economy...."
Cons: "Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel"
Pros: "The crew was very lovely in flight, the ground crew in Portland did as well as they could under the circumstances"
Cons: "I arrived an hour before my flight- after boarding began they closed the doors to reboot the engines and try and "fix" a problem with the landing gear. The flight kept being delayed with no explanation of whether or not it would even fly. We were told missed connections would be dealt with but they weren't. It ended up two hours late, had I known I would have gone to eat somewhere and avoided the terrible egg mushroom thing served on the flight. After landing , many were left with no idea how to get to their destinations and no recourse. The crew was great in the flight, though. Whoever maintains your aircraft should make sure problematic aircraft not be used to transport tens of thousands of your dollars. Very disappointing, considering this was my first flight with Hawaiian, I had heard they were the best. Noteworthy though, that my trip TO Portland with your airline was top notch. The return, however , leaves me with a bad taste and I don't think I will choose it again"
Pros: "Crew was good, seats were decent."
Pros: "Early departure early arrival"
Cons: "Food options, more prompt service,"
Pros: "Staff were friendly."
Cons: "Honestly, you used to get a pillow and blanket. Now you get nothing. I know it's probably something that will never come back, but it's a nice touch. Otherwise, really satisfied with the flight experience."
Pros: "Crew was great. Seats were comfy. Flight was overall very pleasant!"
Cons: "First time landed at gate E in terminal 1. Proceeded through terminal and down to baggage claim. Went down and found no baggage anywhere. No flight on arrivals board and had to go to terminal 2! Agents said the state doesn't allow Hwn to list the portland flight? Please have signage clear."
Pros: "Good complimentary cocktail"
Cons: "Delay leaving and delay to get fate after landing slowed things down."
Cons: "We were 1.5 hr delayed"
Pros: "Great crew...helpful and friendly! They also provided a good meal, snack and complimentary wine for those of us in coach. No other domestic airline does that."
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "Crew. Space. Food."
Pros: "Crew was excellent."
Cons: "No entertainment, AWFUL food, uncomfortable seata"
Pros: "Complimentary Guava Cocktail at the end of the flight, friendly crew staff, excellent boarding system, great pilot"
Cons: "Most movies were “paid” selections so I didn’t even bother, seats were very narrow even for a shinny person like myself. It seems that they installed more row of seats than much needed restrooms. They only had two in the back, only two in the middle of the economy section, I don’t know about the coach class and the first class cabin but as far as the economy class that was it, and that’s terrible. That is less than a half restrooms normally available on other carrier I’ve known. They should learn from ANA or Canada Air. The cabin temperature seems to be rather cold throughout the flight, yet there was no pillow (only paid one) nor blanket available."
Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
Pros: "The crew and boarding process."
Cons: "No available entertainment/WiFi besides purchasing it"
Pros: "the breakfast was good and the crew were very nice"
Cons: "The free entertainment choices were terrible"
Pros: "Airbus. Smooth ride."
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "Fantastic in comparison to the many I have flown. Service was great, up graded economic seats had plenty of room and were fairly comfortable. Nice big plane. I did feel swished in like a sardine."
Pros: "The staff were above and beyond. Organized, on-time boarding. The pilots were great. The seats were nice. The tropical beverage offered was lovely. We had a toddler on board a few rows up who either screeched or cried the whole time, as in 5 of the almost 6 hour flight. A REMINDER TO BRING YOUR EARPLUGS. The parents did their best, and at one point I was in the aisle with mom and baby during some turbulence and the child got sick. I let the attendant who was serving drinks know about the situation and he didn't miss a beat and helped mom and baby recover, and got the area cleaned up. It might not sound like much but it was the above and beyond that most people don't realize flight attendants take care of routinely. I appreciated that."
Cons: "The sugary breakfast. I was so surprised that literally nothing in the breakfast did not contain lots of sugar. The bread was inedibly sweet, the nonfat yogurt was overly sweet and had a weird chemical taste. Please at least low fat. Grapes, one of the highest sugar fruits, were the only thing I was able to eat. Please consider offering low/no sugar breakfast options, and wheat free options. I would have loved a hard boiled egg and some cheese and fruit. Couldn't really figure out the entertainment screen. Couldn't get the movies to load. I wasn't that interested in the screen but others might be. Tip: the jack is in the armrest."
Pros: "Extra comfort seats were nice. Meal was nice."
Cons: "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."
Pros: "Staff were friendly"
Cons: "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
Cons: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Cons: "need to pay for each movie not one fee as on many other airlines or free on Alaska airlines food was awful croissant was dry as a desert wind not a single free beer or wine and i paid for the extra leg room"
Pros: "That there were movies to watch, even though not such great options"
Cons: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."
Pros: "Crew was nice, we had free breakfast (yogurt, grapes, granola, and bread), and seats were comfortable."
Cons: "The movies they provided on the screen you had to pay $8 each to watch."
Pros: "People were nice and accommodating."
Cons: "Seats were worn out and uncomfortable. Entertainment was expensive."
Pros: "I love the comfort of the Airbus. It is much better than the old HA planes the last time I flew Hawaiian."
Cons: "I think the movie prices are way too much. A lot of airlines offer free entertainment."
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Pros: "The blanket and inflatable pillow were a home run with my wife and row mates."
Cons: "Rock hard seats and after 6 hours we were done. May need to get fat?"
Pros: "Got there on time,courteous crew, comfortable seat. Have flown Hawaiian before, will fly Hawaiian again, its always been good."
Pros: "The timing of the meals, the flavorful food and the listening choices. The night goggles were quite helpful."
Cons: "Sitting that long."
Pros: "We didn't crash"
Cons: "The seats were very uncomfortable, the provided food was almost worth paying to not eat it was so bad."
Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
Pros: "Crew was very nice!"
Cons: "It was freezing. Please carry something warm or be ready to shell out $7 for a blanket!"
Cons: "The flight was delayed 1+ hour. The ticketing agents were rude when we inquired about re-scheduling a connecting flight. They were not accommodating at all. They required purchase of in-flight movies. Next time I'm flying Alaska, at least the movies are free."
Cons: "Somehow I was not assigned the seat I choose. The flight attendant offered for me to speak with an agent but I stayed in the newly assigned middle seat."
Pros: "I liked the free meals that were served. The extra food I received from the stewardess and fellow passengers. The Hawaiian atmosphere that pervaded the plane. The quiet engines. The nice wide A330 that felt secure crossing the ocean. I would recommend Hawaiian airlines to anybody. I would suggest direct flights from the east coast and midwest."
Pros: "Hawaiian Airlines consistently deliver top-quality service for economy class. The flights are more comfortable than the average, the crew is always very pleasant. I also appreciate that they make an effort to be eco-friendlier."
Cons: "I wish they had bigger range of food option. The entertainment system is not that broad but I don't mind, I can entertain myself on a flight."
Pros: "The crew were wonderful and the captain made a landing so perfect we didn't know we had landed!"
Cons: "The food was disappointing. The sandwich in particular was dry and tasteless. Other passengers mentioned this too."
Pros: "Great crew. Friendly and efficient. Always on time and organized."
Cons: "Choice of movies. Too old."
Pros: "Really appreciated the 'laid-back' feel upon boarding and throughout, supported by the ambient slack-key guitar and native Hawaiian music. Also appreciated the engaging video presentation of basic safety and security information. "Free" Premium Entertainment was welcome, although I remained aware that this perk had been covered in my ticket price."
Cons: "Considering that you're attempting to please a wide array of tastes, the mass-produced ready-made meals were pretty good, just not necessarily five-star restaurant made-to-order preferences. Some of us are pretty picky about our organic, fresh, gluten-free, sugar-free, vegetarian, and vegan options. In that Hawaiian Airlines seems to market itself as a very conscientious and customer-friendly airlines, any evolution in this direction would be welcome."
Pros: "Free food"
Cons: "All good"
Pros: "Good general service"
Cons: "It was frustrating that the crew would announce things like the private island that only one part of the plane's passengers could see and which had no bearing on our flight. Then it was translated into Japanese so took even longer while some people were trying to finish a movie. I was really disappointed by the small plane. We purposefully chose not to fly on a Chinese airline from China but chose Hawaiian instead because we thought the plane would be bigger. We won't be using Hawaiian again from Asia."
Cons: "Short delay waiting for one passenger"
Pros: "Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs"
Cons: "Couldn't find a negative. A great and pleasant experience"
Cons: "Absolutely clueless in arranging proper seating for fiabled passengers. They were only helpful at the gate, not in advance on the phone"
Pros: "The gate attendants in Portland were very helpful and friendly, and the air crew were very accommodating on the flight"
Cons: "I was expecting something a little more traditional Hawaiian for my meal, or at least an option for something more traditional. For the entertainment, it would be nice to have a chess or card game free of charge. Seriously, does EVERYTHING have to be "pay to play"?"
Pros: "The crew was so helpful and nice, and the in flight meal was delicious! I felt well taken care of."
Cons: "I wish there had been a free movie to watch. Also, some of the movies listed in the hana hou magazine weren't available for purchase either."
the crew and actual flight was great. i appreciate the puffy headrests with folding edges. but we have been sitting on the ground LAX for 2 hours now waiting to be let off at the gate. the water in the bathrooms has been dumped so we have to use sanitizer, and it’s hot in here, and there are no vegan snacks and barely any water. this is insane.
Pros: "Extra room and fast boarding"
Cons: "More cushion in exit row seats."
Cons: "Way exceeded my expectations!"
Cons: "Brighter, kinder and nicer faces."
Pros: "The crew was amazing and seats were comfortable"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Cons: "No leg room"
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Excellent Service."
Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Delayed due to problem with the door"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "none of it"
Cons: "It was Terrible I will never do it again"
Pros: "Better seats"
Cons: "The seats"
Pros: "Crew were good, flight on time, free drinks"
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Cons: "Condition of the airplane"
Pros: "Service was great, flight was excellent"
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Pros: "Flight was ontime taking off and arriving and was a smooth flight. Security and gate area at PDX was very easy to navigate and not too crowded."
Cons: "Seats are very tight pitch, uncomfortable. No amenities were provided. Also, I prefer Southwest-style boarding (no assigned seats)."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Pros: "The ground staff at check in was excellent. She was extremely helpful. The flight was on time."
Cons: "Boarding was a scramble. The amount of hand luggage people were allowed to bring on board was excessive and the overheads were crammed full."
Pros: "Decent leg room."
Cons: "Delay boarding, delay on tarmac after leaving gate, no complimentary food offered, need to pay additional for ANY seat you choose, need to pay for baggage even carry on, took over an hour to get baggage"
Pros: "The crew was very kind"
Cons: "I was very uncomfortable the whole time. No room to move, or get up to use the restroom.drinks were flat."
Pros: "They boarded us quickly"
Cons: "Having to wait on the plane 15 minutes until someone could attach the jet bridge"
Pros: "Everything went on schedule, didn’t have food or use entertainment"
Pros: "Quick boarding. Direct flight."
Cons: "Super cramped seating. Definitely had a child’s feet all over my seat the entire flight. Flight attendant seemed super annoyed to be there. Guess I should have read that you have to pay for a carryon or pay to check your bag. Which is actually odd because it costs less to check your bag than have it with you."
Cons: "No representation at the airport"
Pros: "Several hour delay"
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails."
Cons: "Seats were a little cramped"
Pros: "Departing & arriving at MSP T2"
Cons: "Paying extra for seats, Personal item carried on having to be stowed under the seat when there is a ton of overhead bin space available, crappy choices for on-board food purchase, no onboard entertainment (other than “renting” a device), & flight attendants that don’t seem to like their job."
Pros: "The price of the ticket"
Cons: "We boarded over an hour late. We got in an hour late and had to wait over an hour for our backpacks that we had to pay $25 to check because they didnt fit in the box."
Pros: "The staff checking us in did a fine job and the crew got us on scheduled getting us there."
Cons: "Terrible leg room, uncomfortable seats, it has really become a cheap cheap airline compared to what it used to be."
Cons: "I couldn't check in online. No agent at gate to bring jetway. Baggage delay. Awkward service. Worst experience flying in some time."
Cons: "Flight late, bags late, crew was not friendly. Seat did not recline. No WiFi. Expensive baggage fees."
Pros: "Seating room. . .no frills that cost"
Pros: "Employees were fairly nice. The ride wasn’t too bumpy."
Cons: "Nothing in particular. The airlines have reduced service to such a barebones minimum that it’s difficult to feel anything about the process."
Cons: "No internet. I needed to work. I didn't even know flights didn't have internet anymore. Uncomfortable seats. Dirty plane. The flight was much too expensive for this."
Pros: "Excellent conversation with seat mate. Nice tone for videos. Friendly people."
Cons: "Middle seats; get rid of these Provide mensajes en español too Offer vegan snacks; it’s a long flight Strange magazine idolizing zac brown was very very much for white folks or so it felt"
Pros: "Quick boarding, pleasant crew, everything I want in a flight."
Pros: "Direct flight, friendly crew, reasonably comfortable, no major delays"
Cons: "Only pay seat options 23 hours before flight. Stop fiddling with $2 or $6 seats and just charge $5 more for the tickets."
Pros: "Direct flight was awesome, and flight times convenient. Price was amazing, so for the value it was just fine!"
Cons: "No entertainment, no free snacks—paid options were poor and overpriced. The seats were okay, but would have been miserable for a longer flight."
Pros: "Crew was very nice."
Cons: "If you wanted entertainment you had to pay for a iPad."
Cons: "Half an hour late leaving Portland"
Cons: "One of the flight attendants was very rude and dismissive."
Pros: "Decent leg room (unlike, say, Spirit), and it actually got us there and back on time (unlike recent disasters with Delta and United)."
Cons: "The overly cheery recorded preflight instructions get old after, say, 10 seconds."
Pros: "I loved the explanation for the airlines and introduction to the name of our airplane. The safety procedures were fairly comical and had a fresh spin on them. Fell asleep before takeoff due to the comfort from the seat itself, the assurance from the intelligent and courteous crew, and the relaxed atmosphere."
Cons: "I wish I had a longer flight. No fault but my own."
Pros: "The staff was friendly and helpful."
Cons: "The check-in on the website was difficult; there were numerous error messages generated, which required a telephone call to resolve, and I never received what was supposed to be emailed boarding passes."
Pros: "The crew was great, check in was fast, boarding was quick, flight was on time leaving and early landing."
Cons: "It was a longer flight and it would have been nice to have a tv screen or somewhere to plug in for charging devices. Also, I didn't buy any food cuz I thought I would get a tiny bag or peanuts or pretzels, but we didn't get anything."
Pros: "Boarding process was efficient. Getting the checked bags was easy too."
Cons: "Plane was super hot the entire flight and nothing could be done."
Pros: "Awesome flight....amooth ride and landing. All crew welcoming and helpful"
Pros: "Great airline! Courteous, pleasant atmosphere, wide range of snacks & drinks, they asked twice if I needed anything, digital media players, clean plane, funny smiling staff, etc. Would def fly again!"
Cons: "Before boarding, they announced from the podium that there would not be enough room for all carry-ons. I volunteered, when I. Line the woman in front of me did not have her ticket with her. She left the bag. The gate worker took my bag and ticket. But the other woman came back with her ticket, so before finishing my bag tag, the worker started her bag tag. In the end she reversed the tags. When I got off In MSP my bag did not come down the baggage carosel. Then I looked at my receipt, it was for the other passenger.lucky they got it off the second plane before take off."
Pros: "Overall great experience. The flights were on time, crew was friendly and courteous, and boarding was smooth. The only reason I gave "food and entertainment" categories 1 star is because there wasn't any offered. Both flights were quick and food and entertainment were unnecessary. Great experience overall!"
Pros: "This Airline does a great job! Everything was so seamless on both ends of our trip"
Cons: "A small snack would be wonderful"
Pros: "On time departures, friendly service"
Cons: "seats not the most comfortable"
Pros: "ON time and friendly crew"
Cons: "No screens/monitors for entertainment. Need to purchase if you're not in first class"
Cons: "It was my impression that as a frequent flyer I was not required to pay for luggage. I did not pay on the flight from MSP-PDX. Your checkin person insisted that I pay $25 for the flight from PDX-MSP. I normally fly Delta, looks like I will continue on Delta"
Pros: "Nice amount of leg room. Speedy boarding. Direct flights were nice!"
Cons: "The floor and under the seat were frigid cold! I had socks and boots on and it still felt like a freezer. It was seriously uncomfortable. No snacks or in-flight entertainment. It'd be nice if this survey included an NA option; I had little interaction with flight attendants and couldn't rate the food and entertainment I didn't get."
Pros: "Ticket agents were fabulous, bulkhead seats perfect for my husband who has an injured leg, crew helpful and efficient"
Cons: "Had a neighbor who talked A LOT! And three crying babies on the plane. Nothing you could do, but it was far from relaxing!"
Cons: "They need in flight wifi entertainment!"
Cons: "We had a bag they allowed going one way but the return they charged $25 to check it."
Pros: "The crew was friendly and when there was a slight delay they kept the passengers informed about the cause and the estimated time of departure."
Cons: "I wish there had been in seat electricity on the multi-hour flights."
Pros: "Helped me change my seat to sit next to my partner. Very professional and friendly."
Pros: "On-time; staff professional"
Cons: "No food offered, not even peanuts."
Pros: "The friendliest service and very accommodating when I asked about a seat change to sit next to two other friends. I wish all airlines has this great customer service!"
Pros: "Smooth flight and we were treated well."
Cons: "No snacks!"
Pros: "Nice crew, minimal announcements, easy boarding, decent snack options."
Pros: "Overall great, boarding was fast the stewardess did an awesome job of making you comfort and supplying your needs. Met several people from various places interesting. Will be looking forward to another Journey again sometime soon."
Pros: "Punctuality, flight was on time."