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Orlando to England Flight Information

Flights Arrive in England
Flights Depart from Orlando
Flight Price $363
Airlines Icelandair, WOW air, Norwegian Air UK, Norwegian, Thomas Cook Airlines, Delta, British Airways, Virgin Atlantic, Iberia, American Airlines, Finnair, Air Canada, Lufthansa, KLM

Book cheap flights from Orlando to England (round-trip)

Airports
Origin
Orlando
$363
only
$363
Destination
London
$551
only
$551
$363
only
$363
$438
only
$438
Manchester
$500
only
$500
Tue, Mar 5
MCO
Orlando
LGW
London Gatwick
11h 55m
Fri, Mar 15
LGW
London Gatwick
MCO
Orlando
13h 50m
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,768 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
FRA
KEF
Mediocre 2.0

Nothing

All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.

DEN
KEF
Excellent 10.0

Nice flight. Empty seat between the two of us! Arrived earlier than expected.

Nothing.

KEF
SEA
Good 6.0

Stewards were upbeat

Cramped for 7+ hours

KEF
ORD
Good 6.6

Entertainment system with responsive touch screens, good sound and lots of choices. Flight on time. Professional crew.

Limited food selection (all food cost extra) and food was mediocre. Boarding in Reykjavik was slow and not well organized. While the crew hands out small water bottles upon boarding, more water should be offered during a long flight.

KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

Sat, Jan 12
MCO
Orlando
LGW
London Gatwick
12h 10m
Wed, Jan 16
LGW
London Gatwick
MCO
Orlando
14h 30m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

SXF
KEF
Good 6.3

Seats are too small

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Wed, Feb 13
MCO
Orlando
LGW
London Gatwick
8h 00m
Mon, Feb 18
LGW
London Gatwick
MCO
Orlando
9h 30m
Trip: 6 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 26 reviews
Boarding
5.7
Comfort
5.8
Crew
6.3
Entertainment
6.1
Food
5.0
LGW
JFK
Mediocre 3.3

NOTHING!!!!!!

I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

LGW
JFK
Excellent 10.0

Efficient, quick, well organized

Nothing really

JFK
LGW
Good 6.0

Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

LGW
JFK
Mediocre 2.0

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

JFK
LGW
Good 6.0

Excellent enteraintment

Delayed flight and no food no water and less comfortable seats.

Mon, Mar 18
MCO
Orlando
LGW
London Gatwick
8h 00m
Mon, Apr 1
LGW
London Gatwick
MCO
Orlando
14h 25m
Trip: 15 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 18 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
MCO
LGW
Excellent 10.0

We were in premium economy with its 45-degree-recline seats, and thus got a little shut-eye. Staff were excellent.

SXF
ARN
Good 7.0

Fast processing, fast baggage, very efficient

They charge for drinking water, no snack, no morning coffee

MCO
LGW
Good 7.3

It's a very nice plane, everything seems new and updated. I like that the cost of the flight didn't break the bank.

I don't like that I had to pay for food (being that it's an international flight 8 hours). It's the first international flight and the first flight ever that I've had where they didn't at least offer you a drink. I also didn't like how phony the baggage system was. I had to pay 65 dollars for one bag...because I paid it at the airport vs paying it online. And last but not least I wasn't satisfied that I wasn't able to check in online beforehand, the line was ridiculous.

MCO
LGW
Good 6.3

Easy bording. They allowed me to pick my seat before boarding at the airport. The crew was nice. Like their outfits. Flight was comfortable.

You have to pay for everything... the blackets...the earphones...the food...the drinks... and there were limited times when you had to pay. So if you feel asleep and missed the window... youre out of luck.

ARN
OAK
Excellent 10.0

The middle seat was empty- much more comfortable flight!!!

You have to pay for everything! But the price of the ticket was very reasonable so that's ok.

Mon, Jan 14
MCO
Orlando
STN
London Stansted
14h 20m
Thu, Jan 24
STN
London Stansted
MCO
Orlando
19h 10m
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Nov 18
MCO
Orlando
MAN
Manchester
8h 25m
Sun, Nov 25
MAN
Manchester
MCO
Orlando
9h 20m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 13 reviews
Overall
6.9
Boarding
6.9
Comfort
6.5
Crew
7.8
Entertainment
5.7
Food
6.4
MCO
MAN
Good 7.0

Nice crew

Limited entertainment options, poor food choices, uncomfortable seats

MAN
BOS
Good 6.6

Staff was courteous and helpful. Considering how crazy busy the Manchester UK airport was in August all went smoothly, boarding was efficient. Seats were okay but not too roomy for a larger person.

The (only) tiny movie screen was at the front of the cabin and. impossible to see for most passengers.

MAN
LAX
Excellent 10.0

Flight

MCO
MAN
Excellent 9.0

The crew was excellent and the flight itself very comfortable

The entertainment did not work but sporadically.

MCO
MAN
Okay 4.3

The crow was useless I asked water 3 or 4 time no way to have it Entraînement no choice just if you pay , Low costs? Too much. !,

Mon, Jan 21
MCO
Orlando
LGW
London Gatwick
8h 00m
Tue, Jan 29
LGW
London Gatwick
MCO
Orlando
9h 35m
Trip: 9 days
9.6ExcellentShow reviews
Overall 9.6 Excellent
Based on 1 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
JFK
PRG
Good 7.6

Complimentary beverages.

Chicken and pasta for dinner

ATL
YYZ
Excellent 10.0

Extra leg room was great

Entertainment system was flickering

RDU
SLC
Excellent 10.0

The flight crew was so nice! Roomy seats and plenty of snacks!

ALB
ATL
Excellent 10.0

Comfortable seat.

BNA
ATL
Excellent 10.0

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

Tue, Jan 29
MCO
Orlando
LGW
London Gatwick
8h 05m
Mon, Feb 4
LGW
London Gatwick
MCO
Orlando
9h 50m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 40 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
MCO
LGW
Excellent 8.0

Crew was great really took care of me. Made me very comfortable. Very polite.

Initially the seat that I upgraded to was the seat I specifically told check-in agent I did not want. Took me an hour to check in. Frustrating. Once on board I discovered that this was not the seat I wanted and pointed it out to crew who took care of issue. All's well that ends well.

MCO
LGW
Good 6.3

Food just OK. Entertainment system outdated with very small screen. Return delayed by over an hour.

MCO
LGW
Mediocre 3.6

Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience

Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience

MCO
LGW
Good 7.6

The entertainment system is outdated and the touchscreen was poor

MCO
LGW
Excellent 10.0

When I was unwell the flight attendants were very helpful and kind

Mon, Oct 22
MCO
Orlando
LGW
London Gatwick
8h 15m
Mon, Nov 5
LGW
London Gatwick
MCO
Orlando
9h 35m
Trip: 15 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 10 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.7
LHR
LAX
Excellent 9.3

Crew was amazing and we got fed so often. The movie choices were good.

I wish I could have ordered a drink (pay or otherwise) from the tv in front of me

LHR
IAD
Excellent 10.0

We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC.

There was nothing to dislike on this part of our trip with Virgin Atlantic.

LAX
BNE
Excellent 8.6

Lots of leg room, even in economy.

Entertainment choices were a bit sparse.

JFK
LHR
Mediocre 2.0

They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone

LHR
SEA
Excellent 9.0

Food and snacks!!!!!

Thu, Oct 25
MCO
Orlando
LGW
London Gatwick
8h 30m
Mon, Nov 26
LGW
London Gatwick
MCO
Orlando
9h 50m
Trip: 33 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,223 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.7
Entertainment
7.0
Food
6.7
BOS
MAD
Okay 4.6

The movie/tv selection was extensive

I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic.

EZE
MAD
Good 7.0

I had a problem finding ticket number for a return ticket. It took an hour at boarding but Iberia rep. found it and saved the day. She really cared and got the job done. Can't say enough about this Argentine rep. Also this was an international flight and they did Not hassle us about the weight of our carry on. Last year Etihad weighed our purses with a bathroom scale at the door of the aircraft. Outrageous. Slowed boarding for over an hour and cost passengers an average of $150 - $320.

Food was terrible all around. Didn't pass out water during 11 hour flight and all the "good" movies didn't load.

LIN
MAD
Good 6.0

MeL and wine

3+3 seating in biz class

MAD
BOS
Excellent 8.0

Crew arranged to change seats so my left leg had an aisle.

Boarding by groups was not followed, no one to control them, just a rush to gate. No discipline by Iberia. Reserved a seat on aisle of 3 seats side section so my left leg could stretch out after surgery but they changed aircraft type w/ only 2 seats on side without notification, so my right leg had the aisle.

MAD
BOS
Excellent 8.6

On time, check-in fine if you allow plenty of time, leg room good,

Choice of movies, food mediocre

Sun, Dec 2
MCO
Orlando
LGW
London Gatwick
8h 05m
Sun, Dec 9
LGW
London Gatwick
MCO
Orlando
9h 50m
Trip: 8 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,678 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
ORD
CDG
Excellent 9.0

The plane departed and arrived as scheduled. Flight attendants weee courteous and responsive.

I was cramped in Seat B.

MIA
CLT
Excellent 10.0

Fast

CUN
PHX
Mediocre 3.3

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

ORD
EWR
Mediocre 2.6

Just one of the crew (a young African American female) was pleasant the rest were mediocre.

The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience.

ORF
PHL
Good 6.6

Crew was wonderful

Not getting service even SW served on 45 min flight

Fri, Mar 8
MCO
Orlando
LGW
London Gatwick
8h 05m
Sun, Mar 17
LGW
London Gatwick
MCO
Orlando
9h 50m
Trip: 9 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.8
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
LED
HEL
Excellent 10.0

I liked everything !

ORD
HEL
Excellent 9.6

Unwashed pillow and blankets, stains on the pillow

MCO
LGW
Excellent 10.0

Brilliant direct flight

The cost could be a lot cheaper

HEL
ORD
Good 6.6

Environmentally mindful with some packaging

There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts.

ORD
HEL
Excellent 8.0

The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

There was no soap in the toilet...

Fri, Jan 11
MCO
Orlando
LHR
London Heathrow
15h 20m
Mon, Jan 21
LHR
London Heathrow
MCO
Orlando
21h 35m
Trip: 11 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 22,983 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
CLE
Okay 5.6

Very short flight so not much to comment.

Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated.

LHR
YYC
Excellent 9.3

Excellent pods on business and very good food and service

BNA
YYZ
Excellent 8.0

Quick and organized airport and boarding

Old plane uncomfortable seats

TPE
YVR
Excellent 8.3

I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines.

Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair.

YUL
YYC
Excellent 8.0

The team was very professional and friendly

Tue, Jan 22
MCO
Orlando
LHR
London Heathrow
14h 15m
Mon, Jan 28
LHR
London Heathrow
MCO
Orlando
13h 25m
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 22,954 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
IAD
FRA
Excellent 8.0

Seats felt like Adirondack chairs..hard and no lower back support.

FRA
IAD
Excellent 8.3

Meals not very good either way. Only movies that were not hits. Need more classic movies

KRK
FRA
Excellent 10.0

Smooth flight. Friendly crew.

FRA
DTW
Excellent 10.0

Smooth flight. Fairly good meals. Friendly crew.

IAD
RDU
Excellent 8.6

Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :((

Mon, Jan 21
MCO
Orlando
LHR
London Heathrow
10h 45m
Tue, Jan 29
LHR
London Heathrow
MCO
Orlando
16h 55m
Trip: 9 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,237 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
LOS
AMS
Excellent 10.0

Wifi on Board

Nothing

AMS
TLS
Excellent 9.6

The movie selection did not seem extremely varied.

TLV
AMS
Good 6.3

The leg room, was surprisingly roomy

The food and that there was no entertainment.

LAX
AMS
Excellent 10.0

Good services!

JFK
AMS
Excellent 10.0

The attendants took great care of us. Super smooth flight.

Sun, Jan 13
MCO
Orlando
LGW
London Gatwick
11h 55m
Fri, Jan 25
LGW
London Gatwick
MCO
Orlando
13h 50m
Trip: 13 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,768 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
ARN
KEF
Good 7.6

On time - very important since we had an extremely tight connection. Crew was professional and efficient.

Only free drinks are tea, coffee and water.

FRA
KEF
Mediocre 2.0

Nothing

All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

KEF
HAM
Mediocre 2.0

See above. Missed it!

KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

Tue, Jan 29
MCO
Orlando
LGW
London Gatwick
12h 10m
Thu, Feb 14
LGW
London Gatwick
MCO
Orlando
28h 40m
Trip: 17 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Mon, Jan 14
MCO
Orlando
LGW
London Gatwick
11h 55m
Fri, Jan 25
LGW
London Gatwick
MCO
Orlando
13h 50m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,768 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
CPH
KEF
Excellent 10.0

This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right.

ARN
KEF
Good 7.6

On time - very important since we had an extremely tight connection. Crew was professional and efficient.

Only free drinks are tea, coffee and water.

LHR
KEF
Excellent 10.0

We did not fly Icelandair since our flight was cancelled but they took excellent care in booking us on another airline and all worked out. Icelandair has excellent customer service!

DEN
KEF
Excellent 10.0

Nice flight. Empty seat between the two of us! Arrived earlier than expected.

Nothing.

KEF
HAM
Mediocre 2.0

See above. Missed it!

Wed, Dec 5
MCO
Orlando
LGW
London Gatwick
8h 00m
Sun, Dec 9
LGW
London Gatwick
MCO
Orlando
9h 30m
Trip: 5 days
5.8OkayShow reviews
Overall 5.8 Okay
Based on 26 reviews
Boarding
5.7
Comfort
5.8
Crew
6.3
Entertainment
6.1
Food
5.0
SIN
LGW
Excellent 9.3

Food are nice Have IFE on broad

JFK
LGW
Mediocre 3.0

Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.

I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.

JFK
LGW
Okay 4.6

Charged exhorbitant fees delayed the flight and barely apologized

LGW
JFK
Mediocre 2.0

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

JFK
LGW
Good 6.3

Comfortable seats (787), more-or-less on-time service.

Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

Tue, Mar 19
MCO
Orlando
LGW
London Gatwick
12h 10m
Mon, Mar 25
LGW
London Gatwick
MCO
Orlando
14h 30m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,493 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

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