|Flights Arrive in||England|
|Flights Depart from||Orlando|
|Airlines||Icelandair, Norwegian Air UK, Thomas Cook Airlines, Norwegian, Virgin Atlantic, Finnair, British Airways, Delta, American Airlines, Air Canada, Iberia, Brussels Airlines, Lufthansa, United Airlines, Austrian Airlines, SWISS, Major Airline, Air France|
Pros: Very helpful and courteous flight attendants.
Cons: Chaotic boarding process, like cattle all in one mass. Frustration of short transfer time exacerbated by failure of the scanners to accept the boarding pass, slow handling of passengers by gate personnel, lack of overhead storage required me to check a small carryon bag.
Pros: No baggage but flight advertised as Evonomy standard, that includes 1 checked bag.
Cons: See above.
Cons: I had to cancel my trip and was not able to or even reschedule even with flight insurance. I'll never utilize this airline/company ever again & am getting the word out. This airline/company like most are greedy & inconsiderate with their customers.
Pros: The movies!
Pros: Very helpful and courteous flight attendants; low fare; ability to reserve a seat when ticket was purchased. Leg room was good.
Cons: No procedure for boarding except to have everyone pile up in one mass. The staff at the gate seemed irritated that we had not had our boarding passes clearer at the counter, even though we had no bags to check and the boarding pass directed us to go directly to the gate if no checked bags. We had to stand aside while the inpatient staff cleared us. Naturally as more passengers went ahead, we had to search hard for a place to stow our carryons.
Pros: Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.
Cons: I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.
Cons: Charged exhorbitant fees delayed the flight and barely apologized
Pros: Flight attendants very friendly
Cons: Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.
Pros: Comfortable seats (787), more-or-less on-time service.
Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.
Pros: new plane
Cons: horrible check in and boarding experience
Pros: I really liked that I was able to check in online and print boarding passes ahead of time. Definitely helps! Boarding was a little delayed but once it started, smooth process. Crew and pilot were extremely friendly! Airplane was very clean. For some reason I never eat the food when I fly, so I cannot comment on that but my family members that I was flying with say it was good. Overall, VERY satisfied with my flight from Orlando to London and Thomas Cook Airlines in general. Will be booking with them in the future! Sorry to those who did not have a great experience like I did.
Cons: Leg room but the leg room isn't really that great on any flight when you're flying for 8+ hours. 3 movies on movie monitor and if you wanted extra, you had to pay but the price was reasonable. Would have liked Wifi as well.
Cons: 1h hour delay
Pros: Grear overall experience
Cons: Long security lines at Orlando
Cons: Nightmare no entertainment available
Pros: Dreamliner is an excellent ride.
Cons: Food quality is sub-par. Crew service level is minimalist.
Pros: I make long distance overnight flights about 8 times a year, and this flight on Norwegian was the best flight I've had in years. Plenty of legroom, the seats don't feel crowded together, and my backpack was the only bag in the overhead storage. The chicken and rice was piping hot and had more chicken than I could eat. There are lots of flight attendants so you never feel neglected and they are all friendly.
Cons: I liked the whole experience. I am flying Norwegian again
Pros: The comfort of the 10hr flight
Cons: Not that many movies on selection
Pros: Liked that the flight was not full and therefore could use 3 seats to stretch a bit. Modern plane and smooth flight. Cheap!
Cons: Tight leg space. No food or drinks besides water. Sits could be more padded. My screen didn't allow me to order food or drinks. It was broken and there was no effort from the crew to offer to get at least a menu or pay with my visa for even a cup of coffee. I could have gone to the middle area to deal with it but it was not worth the effort. Not the most pleasing crew IMO. Just doing their jobs.
Cons: I didn’t know I had to pre-order my meals. Also, the entertainment selection was very limited.
Pros: Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you
Pros: Nobody are better hosts than the British. Great service, lovely people.
Pros: Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good.
Cons: Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage.
Pros: Comfort, service food and entertainment. What more can you ask for.
Cons: Nothing. ]
Pros: Sharp good atention in counter
Cons: My headphones didn’t work
Pros: The crew was helpful and polite, food was good
Cons: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.
Pros: Brilliant direct flight
Cons: The cost could be a lot cheaper
Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki
Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...
Pros: Was on time! Not croweded!
Pros: Attendants were courteous and the food was good.
Cons: The entertainment and info system was small and not clear.
Pros: Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience
Cons: Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience
Pros: Crew were awesome, plane was clean and entertainment and food were good.
Cons: My seat was a little uncomfortable, my mid and lower back had very thin cushioning and I felt the knees of the person behind me in my back throughout the flight.
Cons: The entertainment system is outdated and the touchscreen was poor
Pros: Food was ok and they were pretty generous with the alcohol which I needed since the guy in front of me had a seat which allowed him to lean almost all the way back. He ignored several of my comments and none of the staff had anything to say about this even though it was pretty obvious.
Cons: Too cramped.The guy in front of me was laying in my lap the whole trip I have short legs and my legs were hitting the seat in front. Flight left late causing problem all along the way i.e. lost luggage for three days. Nobody was particularly helpful or knew what was going on. I had to make several calls just to have somebody find the luggage. We had to go all over the place just to find somebody to give us new connecting flights. The airport there is a disorganized mess which is beyond words. Nobody wanted to take responsibility for the loss between British air and Aer Lingus and my impression over the phone was that nobody cared one wit what happened.
Cons: Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses
Pros: Everything was fine. Delta did a great job.
Cons: The kid screaming in my ear for 3 hours
Cons: I missed my flight due to Tsa
Pros: The food was extremely good on this flight, as was the aircraft interior.
Cons: The TSA queues in Orlando were awful.
Pros: THe crew was super
Cons: Confort no good very tight seats Movies hard to understand Announcements hard to hear
Cons: WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate.
Pros: I was in business class and the individual cubicles were so comfortable. I slept well. The airline attendant was so attentive and helpful
Cons: Going through LAX what a mess
Pros: It was quick.
Cons: Flying these days is no better than taking a local bus.
Pros: there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats
Cons: would be nice to have individual entertainment screen - instead it was above every few seats
Pros: Punctual, connexion gate very close
Cons: Food at Air Canada. Very bad.
Pros: Pleasant Flight attendants and good pilot.
Cons: No free drinks at all! Cheap airline
Pros: Very good. No issues
Pros: The in flight attendants were very helpful and attentive. Boarding was quick and organized.
Cons: The entertainment system didn’t work well to start, and then stopped working altogether 2 hours into a 5hr flight. The staff tried to fix it and were very apologetic, which made up for it. The seats were a little too hard for me. I was pretty sore by the end of the trip.
Pros: Flight and service was very good
Cons: Crew showed up late and we subsequently were delayed.
Pros: The time arrived at the airport was great
Cons: Not enough leg room, had to wait too long for shuttle bus to the terminal.
Pros: The pilot did an excellent job navigating through rough weather.
Cons: Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus.
Cons: The space between seats was just microscopic. I’m 6ft tall and I really had a bad time in those 2h30, all twisted and unconfortable.
Pros: They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane
Pros: Perks of being emerald
Cons: Kayak did not send me my booking reference in the email. kayak has no customer service number
Pros: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.
Cons: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.
Cons: Flight delays is a constant problem with this company
Pros: The crew was very cool
Cons: The food was ok
Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.
Pros: The food was okay but thats the best thing I can say.
Cons: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!
Pros: On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!
Pros: Legroom and recline of seats of the A350
Cons: Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge
Cons: Airline canceled my flight with out refund or giving other options. Never will use them again.
Pros: Smooth flight
Cons: Weird plane noises (typical of older Airbus planes)
Pros: I like the cree
Pros: Great video entertainment selection
Cons: Being in a middle seat
Pros: Crew was efficient and personable.
Cons: Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating. Also, not a fan of selections on United WiFi entertainment - very limited.
Pros: Crew was phenomenal!!!! So attentive and professional. Great customer service
Cons: Check in crew was so inflexible, and demanding. She wanted me to open a careful-sealed box just to take a pound out. Whrist my other luggage was only 48 pounds! I understand it is part of my fault not to be careful when weigh the boxes but she should have asked nicely. I would rate 0 for the bad behavior. This is not a first time I have bad experienced with United Airlines. I would not recomend this airlines.
Pros: Wonderful timely departure and landing
Pros: Timely departure and pleasant staff on board
Cons: It was cold during the flight,
Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!
Pros: Good experience, service was good, and attendants were courteous
Cons: When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience.
Pros: I like the food and servise
Cons: Pleasant overall experience
Cons: Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!
Pros: Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief.
Cons: I am still in Budapest and was not able to fly back on my Hungarian passport.
Cons: I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back.
Pros: Over all pretty good for price.
Pros: Good selection of movies
Cons: I ordered Asian Vegetarian Meal. But they served me only pasta.
Pros: Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable
Cons: Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us
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