Daily cleaning, installation of cabin HEPA filters on flights from Florida to England
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Scores according to KAYAK customer reviews
Pros: "Speed boarding process."
Cons: "No entertainment system on a 3 hour flight..."
Pros: "Service, staff, food and beverages all excellent"
Cons: "Seat was just a little hard when lying on my side"
Pros: "Everything went smoothly"
Pros: "Arrived ahead of time Crue"
Cons: "Sales on board"
Pros: "I got to my destination, eventually."
Cons: "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."
Pros: "There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck"
Pros: "The accommodations made me feel like I was in first class!"
Cons: "The screaming child behind me ):"
Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"
Pros: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Cons: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Pros: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Cons: "Routine airline food."
Pros: "the price was very good"
Cons: "Experienced very rude cabin crew"
Pros: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Cons: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."
Pros: "It was not Finnair it was all British airways."
Cons: "When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight."
Cons: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
Pros: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Cons: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."
Cons: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Cons: "There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight"
Cons: "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."
Pros: "Checking and boarding was lighting fast"
Cons: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
Pros: "Everything was top class!"
Pros: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Cons: "Our bag was not checked through to our final destination and was delivered a day later."
Pros: "Nice one"
Cons: "Nice one"
Pros: "easy - no surprises"
Cons: "Very narrow aisle that made it very hard to navigate carrying my daughter's car seat"
Pros: "Everything else"
Cons: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."
Pros: "I have a BA - Gold card- BA lounge was good."
Cons: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."
Cons: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"
Pros: "Head phone jack was not working in my seat."
Cons: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."
Pros: "And perfectly on time!"
Pros: "Accuracy Staff Serving"
Cons: "My name was wrongly written on the passanger list."
Pros: "Movie selection was excellent."
Cons: "Uncomfortable seats and tight quarters. First class was too expensive."
Cons: "I booked the finnair flight because it was direct and charged $60 for additional bags to check in. For me this was really important since I was moving countries so I needed to check in multiple bags. But since this was in partnership with British Airways, I was charged $90 instead of $30. This was not mentioned or made clear before I made my purchase, if i buy a finnair flight then I should be charged finnair prices on baggage. If not, this should have been made clear before hand so I could have weighed my flight options. I hope you are able to provide a resolution."
Cons: "When I got to Phl I missed my connection to London. No one seemed to care that I needed to be in England by the 18th. They kept retorting me to arrive in England on the 19th. I told them multiple times Id be flexible and go to any city in the UK just for them to get me there on the 18th. The First person I talked to said it was impossible. So I called again and talked to another person and all of a sudden it was possible. The worst part was they sent me to Boston after that I didn't get to Boston until 1:50 am and they did not compensate with hotel or anything while my flight to London was not until 8:00 am the next morning. So I spent the night in the airport. Oh and then when I finally got to London, my bag is lost and they told me I'd have it by tomorrow and I still do not have my bag and have called and they said they can't tell me anything."
Pros: "First time across the Atlantic, and the British/French crew was the most polite crew ever."
Cons: "Cramped, cold,"
Pros: "Seats are snug. You get to know your neighbors really well."
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"
Pros: "A Good Deal,but when.we arrived in Miami there was not any finner counter,when to BA anf6 then we found the flight"
Pros: "direct flight"
Cons: "There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences."
Cons: "Seats on the Dreamliner seemed cramped and too close together."
Cons: "Tiny seats. Wouldn't let me pay for an upgrade. Last time I ever use kayak"
Cons: "punctual arrive"
Pros: "The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar."
Cons: "Being on time"
Cons: "Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare"
Pros: "Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored"
Cons: "My aisle purchase being respected"
Cons: "The person who was sitting next to me. Lol. Jk. The guy was a riot. I know you can't control that. Anyway, everything was great"
Pros: "Crew was very attentive & polite."
Cons: "Online seat selection."
Pros: "El asiento Premier cómodo . Acceso a Fast Track en inmigración"
Cons: "Salón premier en terminal 2 para vuelos internacionales tiene que mejorar . Buen servicio en el avión pero no excelente cómo ha sido en otras ocasiones"
Pros: "Crew nice."
Cons: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Pros: "The checkin counter staff tried their best to get me a seat for this oversold flight"
Cons: "The TV screen on my flight was broken. So no TV."
Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Pros: "Checking was fast and easy."
Cons: "Seat cushions were super uncomfortable."
Pros: "Crew were nice and attentive, smooth flight."
Cons: "Bag fees, food was uneatable and lack of ability to choose seats, all are narrow! Going through security a nightmare as usual. Definitely last choice when flying to/from Miami."
Pros: "Excellent flight. Aeromexico is great"
Cons: "Getting an upgrade"
Pros: "The ove"
Pros: "Decent on flight entertainment"
Cons: "1 hour delay in the flight"
Pros: "Customer service was excellent both at the airport and the fight crew. Everybody was really kind and helpful. I would the seats comfortable. I will certainly use Aeromexico again."
Cons: "The plane had a technical problem with the entertainment system. We were told they would reset and restore in 25 min. The system was never restored but we were not informed until we arrived in London. Technical problems are understandable but better communication with passengers should be a priority."
Pros: "I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!"
Cons: "Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady."
Cons: "My credit card was cloned (that happened soon after I book my ticket with you) and used in the Middle East. Lots of money were taken, I had to cancel my credit card, I had to go the police, etc, etc I regret to use your services"
Cons: "that my ticket was managed by Just Fly when the Kayakpage said that the ticket is Aeromexico's. I will not use Just Fly anymore and Kayak risks me going directly to Aeromexico or other airlines if they are not transparent with the vendor."
Pros: "Quick es and punctuality in the flight."
Cons: "Bad service on the staff, no charging station and screen on every seat."
Pros: "They are always on time and they are one of the few flights that include a meal in flight when traveling national."
Pros: "I upgraded to premium economy and the extra legroom was great Very clean and comfortable plane and great entertainment selection"
Cons: "The breakfast was truly awful. Scrambled eggs with bits of string bean and a portion of black beans all sat in a puddle of hot melted butter. It was so sad and tasted worse"
Pros: "Average flight. Nothing special."
Cons: "No entertainment system. Nothing Thanks I bring my Ipad. Spend play Solitaire."
Pros: "The services and attention were very good. The flight was in time."
Cons: "I do not have any negative feedback about this travel. I felt good about it"
Cons: "Flight was delayed"
Pros: "The fly was good."
Cons: "The experiente to arrive at Mexico City airport is always the worst one. The airplane takes much time to arrive at the finger, the lines are too big, the luggages takes much time to arrive..."
Cons: "No spacefor carry on bag"
Pros: "Very nice flight attendant"
Pros: "Easy and fast boarding , good service , good flight . Overall no complaints very good !"
Cons: "delay due to late arrival of crew entertainment system not working properly"
Pros: "boarding, service, entertainment"
Cons: "some music while boarding not of my choosing interfered with my music and seemed unnecessary"
Pros: "The flight loaded, departed and arriverd within minutes of the scheduled times. The departure and arrival times are convenient, but could perhaps be one hour earlier., The entertainment choice was large and seemed to work without a hitch."
Cons: "Some indifferent music over the loudspeakers interferred with my choice of misic and seemed unnecessary."
Pros: "Always comfortable, so much nice leg room than other airlines, always great food and drinks, and best of all the service is outstanding!"
Pros: "No waiting at the counter. Personal assistance. TSA preference. Free coffee and cookie.Thanks!"
Cons: "Small seats."
Cons: "The food"
Pros: "Service was friendly and very attentive"
Cons: "Every time I would fly out in Aeromexico we never payed for luggage I don’t know why they changed their policy to charge for every bag."
Pros: "The ticket counter heavy set with black hair, I think her 1st or last name start with "JA" is very very ride and unprofessional. In the middle of taking care of me and my wife he walk away and said., I'm going to the back, let someone else take care of you. Please call me to get the full detail @ 954-501-5998 or email: email@example.com"
Cons: "Ticket counter employee at Miami international airport are very rude and unprofessional."
Pros: "Crew was nice and friendly."
Cons: "went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion was barely there."
Pros: "seats were comfortable and temperature was excellent"
Cons: "I had a difficult time locating my luggage in Mexico."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Cons: "My flight was moved around then cancelled and I didn't know. I also never got a refund for the flight so I really didn't know! Then I got to the airport and said that they canceled my flight but they got me on a new one for the first leg to Mexico City but then there were no flights for my second leg to Cabo"
Pros: "1. Food was and drink was decent 2. In flight entertainment was good 3. Crew were friendly and helpful"
Cons: "1. Flight was delayed over an hour due to flight crew arriving late 2. Paid for a premium seat and space was just as cramped as a non premium seat 3. Boarding was a free for all no control by staff for boarding zones.. Also when are airlines ever going to learn to board passengers from the rear to front first? 4. Mexico city landing was terrible, we all felt like the rear of the aircraft was fish tailing"
Pros: "I really liked the service and en comfort"
Pros: "Efficient boarding process and friendly helpful staff."
Cons: "We what on the runway for over 20 minutes without explanation as to why we were not leaving on time. Prior to this an announcement said they were refueling and we should not fasten our seat belts in that process. There was no announcement to say the fueling had been completed or who we were leaving later than scheduled. All of a sudden we just began the pushback from the gate."
Pros: "Got assisted to the plane by airport staff as I was in a wheelchair"
Cons: "Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing"
Pros: "No legroom"
Cons: "More legroom and snacks offered"
Pros: "Seats not that good need softer seates for long haul flights"
Cons: "Dissapointed that my flight info screen does not rotate and update the screenshots like they used"
Pros: "The overall experience was okay, no food service and seats were not super comfy."
Cons: "More leg space for a long flight and free snacks."
Cons: "No internet availability on any Icelander flight we took (4) all advertised they had this service available"
Pros: "Crew was nice"
Cons: "Snacks would have been nice"
Pros: "Crew was amazing!"
Cons: "A little more air flow in cabin"
Pros: "Smooth on time flight...helpful responsive crew. Loce watching movies!"
Cons: "Food was not great...economy seats tight especially when the person in front of you puts their seat back and are essentially sleeping on you lap. This happened to me coming and going...."
Pros: "My headline says it all. I am a regular user of Icelandair."
Cons: "I never like it when the person in front pushes bac their seat squishing me and putting the screen on the back of their seat too close to my face, but this is true of all sidelined. They should make seats unmovable, or make everyone lie back!!"
Pros: "Service and entertainment"
Cons: "No snacks and you gotta purchase the headphones"
Pros: "Great selection of movies and tv shows. All other amenities as on Denver to Reyjkavik."
Cons: "Flight attendants not very attentive. Didn’t receive our pre-ordered meal until we asked for it on our descent into London. Finished the sandwich on the taxiway."
Cons: "Under staffed,tight quarters,charged for food(expensive),CANCELED FLIGHT,unorganized response to an OVERNIGHT DELAY"
Pros: "Decent amount of free movie selections"
Cons: "No free meal, not even a snack. That’s ridiculous. Most international flights also give a free cocktail to adult passengers but not IcelandAir"
Pros: "This flight was less full so we could spread out more, but it still was not overly comfortable. My boyfriend forgot his phone on our last flight, but the crew was very helpful and got it back for him, which we appreciated very much."
Cons: "It’s just not a comfortable plane."
Cons: "Luggage was damaged"
Cons: "I will never fly Icelandair anymore because they don’t provide any free meal for passengers. Even the expensive meal l paid for, taste horrible. I’ve never seen anything like that. Giving meals or snacks are part of passengers comfort."
Pros: "Friendly staff and easy flight from Orlando!! Can’t wait to fly Icelandair again"
Cons: "Outstanding customer service!"
Pros: "Free checked bag"
Cons: "Very uncomfortable seats"
Pros: "Flight was not very full and in time."
Cons: "Staff was not attentive and did not allow other seats to be filled after take off. They all could use a refresher course in customer service. Our row would have been acceptable for 2 people except the arms did not raise up, only side to side to widen the 2 seats. No food was offered for a 7 hour flight. :-("
Pros: "Though I didn't take advantage of the stop over. Iceland air put my traveling experience at ease. They first gave me bottled water from iceland, very interesting taste, supposedly it was filtered through a volcano. The entertainment was great they have enough movies and TV shows to keep you entertained for endless amount of hours. And the flight attendants were so nice and polite."
Cons: "The music on the entertainment. I understand that the airline is trying to promote the arts and culture of Iceland. That's nothing it would bother me."
Cons: "At the airport in Iceland we had to go downstairs after we deplaned and then come back up to check in again. No alternative to stairs was offered."
Pros: "More relaxed travelling experience that with many other airlines. From check-in right through transfers and to arrival my experience was very positive. Staff were friendly and helpful. There weren't any real occasions where I needed something changed or sorted, which shows that the pre-work was excellent and works. Thank you."
Pros: "good movies and TV shows to watch"
Cons: "they didn't ever announce when they'd started boarding they boarded everyone at once and had us jammed into a tiny area, standing around for 20 minutes we sat on the tarmac for over an hour we ran out of fuel halfway to the UK we had to make an emergency stop in glasgow, scotland to refuel sat on the tarmac in glasgow for over an hour they never offered us food or drinks, did not give any free offers. the pilot apologized once in scotland, and once on landing. no other apologies or attempts to communicate. absolutely awful experience."
Pros: "Aircrew well trained and efficient. ancient aircraft, but appeared to be well maintained and clean. 3.5 hour flignt - plus 45 min delaqy, and no food was served."
Cons: "The flight was and hour and a half taking off and we almost missed our cruise connection because of it"
Cons: "To whom it may concern, In the last week I have flown Iceland Air three times. In fact had it been up to me, the first time would have been the last. But due to family traveling, our plans were set. So listed below is the detailed description of my horrible travels with your airline as well as all the added expenses it cost me. Due to all of the misshaps with Iceland air I have had in the last couple weeks, I made sure on my returning flight to check in and pick the seats for myself and the family member I was traveling with for my returning flight from Gatwick to Iceland. However when we got the gate, my ticket dinged because they had moved my seat from next to my family to the back of the plane, because they over booked the flight. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part!"
Cons: "Are you serious? I fly to Europe, and the bag doesn't even make it out of Iceland? In fact, dozens of people didn't get their bags? They never put them on the plane? How does this happen? I am in London meeting with clients... and all I have is a sweatsuit. I don't have time to go buy new clothes, so I will look like an idiot in front of my boss and our clients. Thanks a lot Icelandair."
Pros: "It was a nice short flight. The movie selection was good and the crew brought around drinks once we were in the air."
Pros: "The crew members were very nice and always friendly."
Cons: "No meals served in flight, entertainment selection was very poor. No communication regarding long delays.."
Pros: "Free movies"
Cons: "Not enough overhead bin space, no food, only a small drink"
Pros: "Seats ok. No food unless paid extra. Really? NO food on an overseas flight?! No Global Pass boarding. Perfect landing in KEF, absolutely horrible landing at Heathrow! So bad it should have been explained!"
Cons: "See landing note above"
Pros: "Flight in Saga Class was excellent."
Cons: "Bus from boarding area to plane was not the best experience --- like LHR 40 years ago. Also, my checked bag apparently did not get transferred at KEF."
Pros: "Very professional. Left nothing out. Perfect flight"
Cons: "Last seat on plane"
Cons: "There isn't free food. You must pay for the food and it's expensive."
Pros: "Even though there was no food provided the overall flight was nice."
Pros: "I liked the in flight movie selection."
Cons: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."
Pros: "Quick, efficieny, comfy and they really treat the kids well."
Cons: "Delayed baggage reclaim at Gatwick and long immigration lines."
Pros: "The price of the business class ticket was good and it allowed a stopover in Iceland at no extra cost."
Cons: "The flight was held for 30 minutes to accommodate another arriving flight, This caused me to rush in London. I flew Saga class, but the crew stayed in the kitchen, did not help to put up luggage, welcome us on board. They gave us a plastic bottle of water. There was no choice on the menu. The tray was put in front of you. There was no drink or snack upon boarding. Other than putting the tray in front of you and collecting it, the flight crew stayed in the kitchen. There was no interaction. There was nothing special about the comfort, entertainment or food. Also I like to see the flight path, but that was not available."
Pros: "The plane was clean, the flight attendants were friendly and made sure that the passengers were ready for take off and landings (both of these areas were a problem on the last airline on which I flew)."
Pros: "cost of tickets"
Cons: "smmmmalllll everything, can barely eat the costly snacks, Reykjavik airport under construction, never heard the flight announcements, plane from Paris was delayed and plane to Washington was at final call when we arrived to connect. NO time to go to the restroom or buy a snack in the airport"
Cons: "Had to pay for food , tv stopped working mid flight , no organization for boarding on to plane"
Pros: "The service crew were excellent and always accommodating."
Cons: "The center section of this aircraft was intolerably stuffy and hot. I served 4 years aboard a WWII submarine and rarely experienced such sustained discomfort. First experience I. Tia position on this type of plane so maybe it's endemic to the design. Six and a half hours of misery after a long day. Left a bad impression of travel on Icelandic Air through no fault of the airline."
Pros: "Finally getting off of Icelandair for good that day."
Cons: "See above."
Pros: "There were blankets. It was cool enough in cabin"
Cons: "Boarding was very difficult, exit a bus and no order to enter plane, lots of problems with people going in wrong direction and very narrow isle to try and cross paths. Very unorganized. Flight was delayed."
Pros: "Kind flight staff. I'm also 6' 6" and it seemed like there was slightly more leg room in the standard seats. I wouldn't say I was super comfortable but I could still feel my legs after the flight which is saying something."
Pros: "Airline crew were efficient and nice."
Cons: "The seat was better than the last flight. It was an older plane it seemed - so I found this interesting. Also we waited in the bus on the tarmac for quite a while before being able to load onto the plane. Perhaps they run more shuttles to the plane so passengers don't need to wait so long. Our luggage was delayed, but the claims folks dealt with it efficiently."
Pros: "Excellent service and exceptionally clean planes!"
Pros: "They were extremely helpful and accommodating. Very friendly. They provided my daughter with free food, which was a nice surprise as i was expecting to pay."
Cons: "never again"
Pros: "The staff was so nice & friendly and very helpful..!! I would definetly fly with Iceland air again"
Cons: "Too warm in the cabin"
Cons: "Constantly late! Unreliable and missed my connecting flight, AGAIN!!!"
Cons: "Delayed, ended up missing connection. Still not arrived at destination. Will end up being an 8 hour delay!"
Pros: "The flight, food, drinks and comfort was good"
Cons: "When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later"
Cons: "ok when in Malaga I asked for wheelchair at Gatwick as I had pulled a muscle in my back and it was hard to walk got to Gatwick No wheelchair had to walk not very good"
Pros: "The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport."
Cons: "The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to."
Cons: "The breakfast croissant filling was disgusting!"
Pros: "That we landed safe, there was a good choice of movies."
Cons: "The seats on our return leg were much more cramped & did not have as much legroom as the outbound flight. There were no meals available for me that did not contain cheese. There were not sufficient choices of spirits & we were only offed a drink once in the flight. I have flown with BA for 30 years now. This was absolutley the worst flight I have been on."
Pros: "Landing was perfect!"
Pros: "It went well . No problems."
Pros: "The flight was smooth, food good and staff OK"
Cons: "Boarding experience total Chaos. Late departure for no good reason, watched our plane at the gate being prepared for over an hour, we finally took off but missed our connection and therefore missed our Cruise Ship departure. We were put up in a hotel but upon landing in Rome, we opted to wait at the airport in lieu of the second hotel because of the timing as we had to catch a 6 a.m. train to get to Livorno to meet the Ship, it's first stop. Up for 36 hrs as we got little sleep, and were very tired."
Cons: "Late... Now we have to buy water!"
Pros: "Crew were awesome, plane was clean and entertainment and food were good."
Cons: "My seat was a little uncomfortable, my mid and lower back had very thin cushioning and I felt the knees of the person behind me in my back throughout the flight."
Cons: "How the power outage was handled at Schiphol was chaotic"
Pros: "Food was ok and they were pretty generous with the alcohol which I needed since the guy in front of me had a seat which allowed him to lean almost all the way back. He ignored several of my comments and none of the staff had anything to say about this even though it was pretty obvious."
Cons: "Too cramped.The guy in front of me was laying in my lap the whole trip I have short legs and my legs were hitting the seat in front. Flight left late causing problem all along the way i.e. lost luggage for three days. Nobody was particularly helpful or knew what was going on. I had to make several calls just to have somebody find the luggage. We had to go all over the place just to find somebody to give us new connecting flights. The airport there is a disorganized mess which is beyond words. Nobody wanted to take responsibility for the loss between British air and Aer Lingus and my impression over the phone was that nobody cared one wit what happened."
Pros: "Attendants were courteous and the food was good."
Cons: "The entertainment and info system was small and not clear."
Pros: "We enjoyed the flight from Orlando to London."
Cons: "Trying to find the connecting flight in London and not much leg room."
Pros: "Plenty of leg room, pleasant flight attendants."
Cons: "It was uncomfortably warm through most of the flight."
Cons: "air condition from above and from everywhere, it was too cold for me."
Cons: "The tickets arrived at 9.50 am for 10.55 take off. I tried to cHe Kin in line but it didn’t let me. I went to the counter and they told me check in had closed and I would have to buy another ticket. It was my fault for buying a ticket. Goodbye £200. Thanks BA"
Pros: "Very smooth landing"
Cons: "Lots of turbulence"
Pros: "Very nice and comfortable"
Pros: "It took off. It landed. No drama. 15 mins early."
Cons: "No complimentary hookers, whisky or cocaine"
Pros: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Cons: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Pros: "When I was unwell the flight attendants were very helpful and kind"
Cons: "Food just OK. Entertainment system outdated with very small screen. Return delayed by over an hour."
Cons: "The entertainment system is outdated and the touchscreen was poor"
Pros: "Nonstop flight to London from Orlando"
Cons: "My special meal request was ignored on both my outbound and return flight. The plane was dirty and my seat was worn. The technology on both flights was anequated and in much need of updating."
Pros: "Crew was great really took care of me. Made me very comfortable. Very polite."
Cons: "Initially the seat that I upgraded to was the seat I specifically told check-in agent I did not want. Took me an hour to check in. Frustrating. Once on board I discovered that this was not the seat I wanted and pointed it out to crew who took care of issue. All's well that ends well."
Cons: "No USB port for charging phone and poor audio watching entertainment"
Cons: "Economy seats are very uncomfortable for a long flight"
Pros: "Fold-down head rests"
Cons: "No tuck box"
Cons: "It took 1 hour to get a glass of water"
Cons: "At airport had line for baggage drop if had boarding passes. But, then only had one station open out of four or five. One person had problem I guess. Line didn't move for 10-15 minutes. VERY BAD!!"
Pros: "Great crew, and delicious food! The seats were not bad either."
Cons: "The entertainment system was outdated."
Pros: "Staff and food."
Cons: "The cramped club seats....can't extend fully if you are over 6ft."
Pros: "On time and accommodating"
Cons: "All ok"
Cons: "Not really friendly. Nothing to drink. Super separated from my husband. Baby crying the whole time."
Pros: "Nothing to like in particular."
Cons: "Why does BA insist on serving spicy food on every flight from the US to the UK. I was offered chicken or pasta and no one even bothered to tell me it was chicken curry. With BA I always bring food on board with me as the inflight meals are awful."
Pros: "Not much. Very small plane. Only one bathroom on the back in the galley! Impossible to get in most of the flight because of service carts."
Cons: "Food service extremely slow. M&s choices looked good but the crew had their hands full trying to deliver. Too bad"
Cons: "Many passengers very noisy with no correction by staff. Children were allowed to run in the aisle."
Cons: "Lost my bag"
Pros: "The crew were pleasant and polite. Energetic, good ambassadors for BA."
Cons: "The plane was dirty. My tray table hadn't been wiped down in a long time, and the prior passenger's used flight socks had not been removed from the drawer. The pillow was laughable - - flat as a pancake. . One of the business class lavs was out of service. . This was an overused 777 desperately in need of a refurbishment. And don't get me started on the ridiculous 2-4-2 seating in business class. How does BA think it can get away with it, when competitors offer 1-2-1?"
Cons: "Very bed I will never use this service iny more"
Cons: "Seats broken..no free deink"
Pros: "Happy stewards"
Cons: "We were asked to check in our luggage as there was not sufficient space in the cabin which obviously delayed our plans of getting a train to other location from the airport after lading as we had to collect the bags etc"
Cons: "When you book BA and end up with Iberia, that’s definitely not what you want..."
Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."
Cons: "This flight was cancelled"
Pros: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"
Cons: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"
Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Pros: "Every thing was ok"
Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."
Cons: "I was not able to check in online"
Pros: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Cons: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."
Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."
Pros: "Excellent service"
Cons: "Seating and not so friendly"
Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Cons: "No legroom, plane too warm, movies were unedited, but most of all we missed our connection and there wasn't even an apology, or any compensation. We missed the main event of our trip and were very disappointed. There was only 45 minutes scheduled between the two flights--in which you had to traverse the huge Madrid airport (train), and go through customs and security again. We were 5 minutes late to the gate--after being told in Miami they would hold the plane for us."
Cons: "Disorganized boarding"
Pros: "I like the staff and the generous host of them"
Cons: "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."
Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"
Pros: "seat is comfort"
Pros: "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Cons: "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."
Pros: "The AA Tampa crew need to train the IB crew on customer service"
Cons: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"
Pros: "New plne, service from American Airlines was good news friendly."
Pros: "short flight, on time"
Cons: "indifferent crew"
Cons: "It was hot in there and the WiFi wasn’t working Besides that it was good"
Cons: "There was no complimentary water or beverages"
Cons: "Very pleased with overall service and hospitality"
Pros: "Flight on time"
Cons: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"
Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."
Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"
Cons: "Very limited room to move. Rather impersonal"
Pros: "Comfortable flights & on time"
Cons: "Service, flight crew seemed to busy chatting instead of serving."
Cons: "No free snacks or drinks"
Pros: "Easy check in and comfortable seats"
Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"
Pros: "We were overall very pleased with everything about, thank you!"
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Cons: "Kept us waiting for five hours"
Cons: "Late departure."
Cons: "The seat did not recline, a bit ridiculous for a plane that size"
Pros: "Great entertainment set, neat reclining seats and nice crew."
Cons: "Plane departed early effectively leaving my luggage and vacation. Why did we leave gate 10 minutes early?"
Cons: "The fight from Chicago to London was a nightmare."
Pros: "Loved the gluten free meal option."
Pros: "Love the individual screen on each seat."
Pros: "Seats are very comfortable compared to Emirates and other US Airlines."
Cons: "Crew only came around during service time. More choices on Food"
Pros: "Spaciousness of aircraft, comfort of aircraft (vibration, noise)"
Pros: "Everything very nice"
Cons: "Couldn't upgrade my seat"
Airlines flying from Florida to England have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to England
Masks required on board, masks provided on flights from Florida to England
Social distancing seating
Middle seats unavailable to book on flights from Florida to England
Testing for antibodies, testing for symptoms for flights from Florida to England
Waiving of change fees. Search flexible flights from Florida to England