Pros: "The crew was very nice."
Cons: "Wanted to watch movies, there were not available so had to resort to buying an hour internet pass"
Pros: "Straight flight"
Cons: "I booked this flight from Kayak with check in luggage, then when I was in the airport I paid 60 dollars for mu check in luggages... why?"
Pros: "The seats were comfortable and the leg room for a 5 ft 10 inch man was fine in the main cabin. Pre ordered food and that was good."
Cons: "If people understood how to get off the plane"
Pros: "Great crew with a excellent personalities, nice clean plane, and just great service all around!"
Pros: "Crew was amazing."
Cons: "Comfortable seating."
Pros: "the crew was good my seat was broken so they moved me into a premium seat which w very comfortable"
Cons: "and explanation could of been made while we were standing in the jet way waiting to board for about 15-20 minutes"
Pros: "I liked the free movies to pass the time and that drinks came twice."
Cons: "I like the Flights where I can order food and drink without waiting for a cart... or for a long flight, more chances to order food so I am not ordering once. Have the ability to pay a tab at my seat."
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Pros: "Comfortable, smooth flight"
Cons: "A bag was lost despite being checked in at the same time as two others on a direct flight."
Pros: "quick boarding, comfortable and entertainment without devices, great choices if no time to stop for food"
Pros: "Always happy with Alaska"
Cons: "Only thing served on flight was beverages"
Pros: "Excellent take off and landing."
Cons: "They had ressigned seats and put me in the middle of a full row, in front of the emergency exit, so the seat would not recline. The head rest was made for a tall man, and its position made me lean forward until my neck hurt. The movie selections were good, but the earphone jack didn't work well enough to hear the dialog. They let me move to another seat and the earphones didn't work there either. After trying two different earphones they concluded the jack was bad. Also the seats were smaller and there was less leg room than the Alaska flight going out."
Pros: "Flight attendants were very nice"
Cons: "No televisions in the headrest"
Pros: "This was on one of the Virgin America planes, and the service was good and the plane was very comfortable. I appreciated being able to get some wifi chat access for free, and having the ability to request extra water easily over the RED in-flight system."
Cons: "The flight was delayed over two hours. The gate crew could have done a better job of forecasting for us how long the delay would be. It took over an hour just to unload the plane once it arrived, but every time the gate crew made an announcement it sounded like we'd be boarding in fifteen minutes, so I never felt safe to leave the boarding area. Usually Virgin has headphones available for using their in-flight entertainment system, and I was relying on that since mine broke at the airport. Unfortunately this flight did not have any loaded."
Pros: "Once underway, flight was nice. Relatively spacious with good entertainment options"
Cons: "Flight was delayed then cancelled (weather). Replacement flight next day was delayed (mechanical issues) and no gate agents at gate at planned time of departure to provide any info. After several hour delay plane boarded only to be delayed more due to weether."
Pros: "I'm an alaska member so I have taken quite a few flights with them and I notice the service difference after a while. Generally the crew was nice."
Cons: "There was no beverage or food service till ~2 hrs into the flight. No air issues etc. that would cause a delay. There was only 1 service in a 5.5 hr flight. The previous crew served us beverages at least 2-3 times and carried water up and down. Coming from +90 degree weather everyone is thirsty. I bought food soon as I got on, I have a toddler.. it was delivered over 2 hrs later, luckily I came prepared with lots of snacks. Also there are no hot vegetarian meal purchase options on the flight to Mexcio/Costa Rica (which was the first leg of our trip) we had to make do with cheese/fruit platters."
Pros: "It was a smoooth good flight. Flight attendants were great and helpful"
Pros: "The staff is always super nice."
Cons: "The landing sucked. It seemed unnecessarily rough."
Pros: "Boarding was easy."
Cons: "It was a 5 hour flight no entertainment. Food prices too high."
Pros: "I generally love Virgin/Alaska. The crew is friendly and the flights are generally on time."
Cons: "The WiFi was inoperable for the duration of the 5-6 hour flight."
Pros: "Overall, good flight."
Cons: "I pay for first class because I want a higher level of peace and quiet and a lower level of distractions. On two instances, first during the mid flight cockpit bathroom break, and second during the 30 min final descent, the crew engaged in conversations between themselves in such load and animated voices that it was impossible for passengers sitting in the first four - five rows to ignore them. During the cockpit break, the young handsome pilot flirted with the young beautiful flight attendant who had positioned herself to block access to the forward bathroom. They chatted for what seemed like 10 min, her standing and facing us, him standing directly behind her, also facing us. We felt like we were on a soap opera set. And during the final 30 descent into Seatte, when we from Florida were extremely tired, the two forward flight attendants talked with each other in such load voices that it was impossible to keep reading my book. Admittedly, they were just chatting, but doing so in such a load voice that we could not escape."
Pros: "I'd like adequate leg room with the ticket already purchased. I'll need at least one bag. why am I paying again for bags? Food, a decent meal without being charged even more. seriously? I already bought a ticket, stop with the nickel and diming already."
Pros: "I didn’t have any problem at all everything worked perfectly"
Cons: "We had a specific situation on our flight tonight that was especially disruptive. Shortly after take-off, my fiancé who was traveling with me, felt the teenager (most likely a minor) directly behind him pushing his seat. My fiancé turned around to ask her to stop. Rather than apologizing and stopping, the teenager immediately began complaining about how my fiancé was encroaching on her space. My fiancé replied that it was well within his rights to lean his seat back. The teenager responded with further complaints. Her comments were out of line and rude. It was clear that she was not satisfied with my fiancé having his seat leaning back. My fiancé eventually put his seat back, and the teenager stopped complaining. We believed that the situation had been resolved, but apparently the teenager was not satisfied. Instead, she went to a flight attendant and lodged a complaint against my fiancé. Rather than hear our side, the flight attendant immediately asked us to move to a different seat. We were forced to move, against our will, to two separate middle seats further forward in the plane. We no longer were able to sit next to each other for the remaining five hours of the flight. And this was all because one particular teenager did not want my fiancé to put his seat back, which he is certainly allowed to do. Overall, the situation was handled poorly. We paid to sit together on a flight, but due to one other passenger's attitude, we were forced to sit in seats that we did not choose apart from one another. The flight attendant should have at least heard our side of the story and offered us an alternative. Instead, we were forced to accommodate another passenger who was in the wrong. Not to mention, throughout this entire process - which lasted about 30 minutes - I was not able to use the GoGo Inflight Internet Package I had just paid for. That was money wasted. The experience was embarrassing, disruptive, and awkward. We love Alaska Airlines, and we are usually pleased with their customer service. However, tonight, the customer service we received did not meet our needs; instead the flight attendant exacerbated the situation and we left our flight feeling frazzled, angry and disappointed."
Pros: "Typically exceeds expectations!"
Cons: "Some people smell bad in Alaska. I suppose it's the dry cabin mentality, but some people smell of body odor. It wasn't too offensive, but someone near by was smelling like an arm pit. Nothing Alaska Airlines can do about that."
Pros: "great views! pilot interactions one woman on the crew was extremely personable & friendly!!! she stood out above the rest. :) (don't know her name but short blonde hair. friend and I agreed that she was great) windows clean enough to take some great pictures from the window"
Pros: "Boarding was pretty quick and water was offered a couple times which was nice."
Cons: "I had selected a new seat when I checked in online but my boarding pass reflected my old seat and for a nearly four hour flight only offering snacks once and water a couple times felt like it should have been more. There were also people watching movies without headphones on a red eye and there weren't any crew asking them to wear headphones since people were trying to sleep."
Pros: "Good seats. Nice entertainment options."
Cons: "No / limited good on such a long flight. Very limited stock of the desired items with a convenient and sorry we are out."
Pros: "Usb and 120v plugs in seats. Got a row to myself."
Pros: "Great service and on time"
Pros: "This was our first time on Alaska Airlines. We flew nonstop from Orlando to Portland. Staff and crew were excellent! We arrived early and our bags were already on the carousel by the time we got to baggage claim!"
Cons: "At Orlando (MCO), there was no line for baggage drop off for passengers who had already checked in online or at a kiosk. The line was the same whether you had already checked in or not, which seems to defeat the purpose of checking in before getting in line."
Pros: "The crew on the plane and on the ground were all very patient and helpful."
Cons: "Narrow seats and the seat pockets are really tiny."
Pros: "Best flight ever!The flight took off early we arrive 40 minutes early which was fantastic. The flight crew was terrific best ever!"
Cons: "The flight took off early we arrive 40 minutes early which was fantastic. The flight crew was terrific best ever!"
Pros: "Helpful crew and comfortable flight"
Cons: "middle seat, my 13 yo son was in a different row and we couldn't communicate in flight. It would be nice if when booking there was automatically an option to put families together - without an addition fee to select seats. There were enough seats avail when I booked, but not once I arrived to the airport."
Pros: "The entertainment options were great during the flight. Prices from Orlando to San Diego were very good."
Cons: "I did not know about the app needed for entertainment and hardly had time to download it while on the plane. Had to fly in the evening and arrive at bedtime to get the better prices."
Cons: "The seats do not recline it hurts your back"
Pros: "Flight crew was very helpful"
Cons: "The turbulence"
Pros: "Enough leg room"
Cons: "Not enough shoulder room"
Pros: "everyone was pleasant and accommodating."
Cons: "again neither me or my seatmates[not travel companion] could not get the inflight network to work. my seatmate was traveling with a child and that left her frustrated."
Pros: "Free small snacks and regular drink runs. Very good hospitality."
Pros: "Cabin crew service and friendliness On time arrival Nice pilot"
Cons: "Took too long to take off"
Pros: "Pilot had a sense of humor"
Cons: "Lack of common features of 2010 and up like American outlet, TV in headrest for everyone for free. Co-pilot arrived late although I do not know why, maybe there was an emergency but I feel there should be a stand-by closer than 50 min. Away."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Cons: "The new interiors on the 737-NG aircraft are fitted with vents which are pretty inadequate. They don't open very wide and then don't provide very much air at all. Headrests on window seats in the exit row don't move. No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Cons: "Unfortunately I was at the airport 5hrs before my flight and had to wait at the ticket counter 2hrs before they opened. I feel that customers should be aware before they arrive that the ticket counter is going to be the only one that wasn't open. We could've made different accommodations where we wouldn't have to sit at the ticketing counter for 2hrs. When the staff arrived though they were really helpful and made sure to get us out to our gate with haste."
Too many delays and maintenance issues
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Gogo in flight entertainment and WiFi worked well"
Cons: "Collect the trash sooner. Hot food options."
Pros: "Delta’s crew is the best part about flying delta!"
Pros: "Delta service is always great!"
Pros: "Crew were great, on time, helpful, friendly."
Pros: "The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta."
Cons: "Seats did not match seat map"
Pros: "More room in Delta Coach than other carriers"
Cons: "The delayed at the gate looking for passengers, could have been avoided by doing cross checks at the counter. The snacks need to change. For someone who flies every week like me, the cookies and cheeze it’s get old. Some variety will be awesome."
Pros: "Accurate arrival time"
Pros: "Zero turbulence"
Pros: "On time"
Cons: "Not enough seat room on plane. Hot not enough air flow"
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "Staff were very good."
Cons: "We had an infant and in order to get a meal for the baby one of our paid seats did not get a meal. Very unsatisfactory for first class. The toddler meal provided was terrible. Stale bread, cheese on the sandwich was so bad the baby wouldn't eat it, and he eats almost everything. It was the first food I have seen him refuse to eat."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
Cons: "It was very hot and did not cool down"
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "flight was on time..arrived early..friendly staff.."
Cons: "Incorrect updates"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "The boarding was excellent. The staff was very friendly. The plane was clean."
Cons: "I wasn’t able to upgrade my seats because they were booked through a third party. I’ve never sat that far back in a airline."
Pros: "Crew members were very nice and friendly and dealt with the desire for passengers to switch seats in a very nice way even with annoying passengers."
Cons: "Sadly due to turbulence there was no beverage service and a very rushed snack service which I know wasn't their fault but just overall flight okay."
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "Many thanks to Delta for changing our flight at an even exchange to get us out of Florida before the storm. I will fly delta again."
Cons: "Old plane to and from San Antonio. New planes make for a more comfortable ride"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "I sat in a window seat and they put a 350 lb person in the center seat. For 3 hours I was squished against the wall. Flight attendants noticed but did nothing to reseat either of us."
Pros: "Plane was clean, staff helpful"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "stewardess was exceptionally pleasant."
Cons: "it took 7hours due to storms"
Pros: "Staff did a good job boarding the plane."
Pros: "Love the sofa and cookies."
Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
Pros: "Good movies"
Cons: "Im 6'2. My knees still are hurting due to the horrible leg room"
Pros: "The food was extremely good on this flight, as was the aircraft interior."
Cons: "The TSA queues in Orlando were awful."
Pros: "Great crew,seating was more comfortable than the other legs of our trip, very attentive cabin service."
Pros: "Flight left in time and got to our destination early. No wait for bags"
Cons: "Very comfortable. Had all three seats. A lot of crying babies, but I understand the pressure in their ears make it very uncomfortable for them."
Pros: "Well we made it to our destination and it was on time."
Cons: "There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again."
Pros: "Nobody died."
Cons: "Lost our baggage. No in-flight wifi. Departure gate changed 3 times without notifying passengers. Employees not helpful with lost baggage. Charging ports in flight did not work."
Pros: "Seat was uncomfortable, but luckily we had an exit row so we had extra leg room. An entertainment station would be appreciated. There was a 3 hour delay due to technical difficulties, which was frustrating, but nothing could be done about it."
Cons: "Crew could have been slightly friendlier and more willing to help."
Cons: "Check in and baggage fees"
Cons: "NEVER FLYING SUNCOUNTRY AGAIN"
Cons: "Never flying SunCountry again"
Cons: "Don’t advertise onboard WiFi/entertainment if you don’t have it"
Cons: "I purposely didn’t bring a bag to check to avoid the fees. Got surprised with a $40 carry on fee both ways. I woulda have selected my flight differently had I known that. Not cool"
Pros: "Crew got us to our location and did not crash the plane. Flight attendants was efficient and friendly."
Cons: "I do not think they can make these planes any smaller or less comfortable. I’m 6 foot two and roughly 200 pounds. I am tired of having my knees in my chest for 3 1/2 hours."
Pros: "Nice, friendly crew"
Cons: "Poor leg room"
Pros: "Service, smiles, great trip"
Cons: "nothing to improve"
Pros: "Friendly crew. Pilots kept us updated on potential turbulence and weather- but it all went well."
Cons: "had to wait to get a seat in check in and attendant referred to me as older gentleman when talking on the phone"
Pros: "Plane was clean and well maintained. Flight staff were friendly."
Cons: "Typical Sun Country at this point. It takes 40-50 to check a bag - which you have to do now under their new policy. They had 2 people working the bag check-in stand while every other airline had between 4 and 8 people working. Luggage was agin very slow to the baggage claim, but this appears to be standard at this point. Their app is a disaster so you can't select seats efficiently. Overall, you may save $15-20 vs flying with delta, but the poor experience with Sun Country isn't worth it."
Cons: "Check in crew was limited, one did not know how to help with check in or even access the baggage belt; our flight was delayed and passengers were not kept up to date; finally a passenger with a service dignity began to call out boarding zones not over the loud speaker but just yelling herself - which I was thankful for... it was the most clear direction I had received all morning"
Pros: "The staff was friendly"
Cons: "No snacks, not on time departure on either flight and it wasn’t due to weather, just felt like a cheap airline. Extremely disappointed"
Pros: "Our first flight was canceled due to snowstorm. Once we were rebooked and ready both flights were great! That’s why we choose Sun Country!!!"
Cons: "During a severe snowstorm Sun Country would not make the call to cancel our flight! Almost everything was canceled at 1pm when they shut down the airport...but our flight and 2 other Sun Country flights. So we had to fight the storm to get there in unsafe conditions!!!! As we watched the storm get worse, we actually had to board the plane! Then we had to deboard when the airport shut down again.. I felt very unsafe! By the time they finally canceled at 5:30 we were barely able to get the last cab from the airport. Sun Country put us in a dangerous situation to save a few dollars by not canceling the flight!! I was a flight attendant for Sun Country for a short time and thought I had seen a lot, but this was a very poor judgement call!!"
Pros: "Excellent prices, excellent first class upgrade price, new leather seats, delicious food, great service."
Pros: "Excellent crew and service. Landed. Alive. Couldn’t ask for more"
Cons: "Cramped. Food is pay only even for snacks"
Pros: "Price, comfort, that touch of Minnesota class."
Cons: "I loved the whole experience."
Pros: "The crew was nice."
Cons: "Almost an hour delay at the gate. I understand there was some problem with the plane and I’m glad they fixed it, but maybe give everybody a cookie or something instead of pushing all your snacks that are available only with a credit card."
Cons: "seats too small, too tight"
Pros: "Flight went well"
Cons: "Due to a systems issue, many bags were stranded and didn’t make the flight."
Cons: "One of the flight attendants was a little crabby. Not tome but to a neighbor passenger"
Pros: "The airline employees were all very helpful and customer focused."
Cons: "I loved that it was a direct flight. Person ahead of me put her seat way back, but it's allowed, so nothing I could do about it."
Pros: "Friendly and helpful staff from check in to curbside. Baggage claim very fast, yet not distructive. Diffinitely use Suncountry whenever possible."
Cons: "Online booking not user friendly. Had questions needing live personnel, and nearly impossible to do so."
Pros: "cheaper than most airlines and gets you to your destination"
Cons: "bored if you had nothing to do"
Pros: "On time, professional crew"
Cons: "The canned safety audio"
Pros: "Sun country consistently seeks to surprise and delight. They anticipate issues and when possible, have them resolved before you even step into line. II fly Sun Country whenever I can."
Pros: "The food was good"
Cons: "The way they "took care" of first class was to completely ignore coach. We didn't get so much as acknowledged until an hour into the flight ."
Pros: "Everything went smoothly."
Pros: "It was on time, service was friendly and we arrived on time."
Pros: "Easy check-in and boarding at Minnesota's hometown airline. Will always fly Sun Country if it's an option."
Cons: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Pros: "The flight was 2hours delayed with no excuses. We boarded with no apologies or discounts given. We the passengers were disgusted with service!"
Cons: "The flight attendants were nice! The passengers were nice too."
Pros: "We got a good deal from Frontier Airlines, and decided to try them out. I can say never will I do that again. Our flight was cancelled and they were awful to deal with, leaving us stranded in Orlando. I booked a flight with Sun Country and everything went smoothly with Sun Country. I even was interviewed by the news and told them that we were happy to be with Sun Country- so hopefully that gained you some more business. The crew at the ticket desk, the pilot, and all the flight staff was wonderful. They made an awful day so much better. I am very happy that we were able to find a flight back to Minneapolis with Sun Country. We will for sure fly Sun Country from now on."
Cons: "Only negatives were having to pay for a checked bag and also the seats seemed more narrow then what we were used to. The arm rests didn't go up all the way, so that was slightly uncomfortable. Other than that, we were very pleased."
Pros: "Quick lines, friendly staff and cleanliness for great pric"
Cons: "Food was awful and entertainment wasn't good either."
Pros: "Everyone from checking in to getting off the flight was so pleasurable and really made me feel welcomed and safe!"
Pros: "I had the best experience. The nicest blond haired flight attendant, who was 53 years old. You could tell she love her job and genuinely cares about the people aboard the aircraft. Her patience and wit is something Suncountry is BLESSED to have. She is incredible. Hands down the best flight attendant I've come across and I fly incredibly often. THANK YOU!"
Pros: "Every one is warm and friendly"
Cons: "No complaints"
Pros: "The price was amazing"
Cons: "There was no wifi."
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Pros: "I liked that the flight was nonstop"
Cons: "What I did not like, was the feeling that the staff was not friendly... But they were considerate."
Pros: "The updates on my phone"
Cons: "On the way back from Florida I did not get a luggage notification"
Cons: "Why is it that you can't choose a seat selection when you check in online to get a boarding pass? (Except to pay for one0 All the seats were show as taken, except for the "paid" seats...which we found to be not true when we got to the airport. Dishonest move. This happened from Mpls to Orlando...we figured it out going from Orlando to Mpls, so we didn't pay extra for our seats."