Staff was kind and courteous. Entertainment system had lots of video options.
Both flights were delayed. Needed to use own device to access in-flight entertainment. Charger was in packed bag and phone was low on juice so only got to watch for 15 minutes.
ran out of food only had 10 tablets to offer customers on a packed plane
The crew, as always, was warm, welcoming and very attentive from check-in to the plane. I also enjoyed the snacks that were served.
Everything was great!!
I was traveling with my 11 month old daughter and everyone went out of their way to assist us and I didn't feel like a burden to them. When she was sleeping on my lap during the flight they even brought me my meal in portions so I didn't have a huge tray to balance over my baby.
Everything was great
Nothing to complain
The exact timing going and coming
After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage
Nice, friendly crew
Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup
I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much.
Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn
No PED was available didn’t have anything for entertainment if you weren’t buying it seems every thing available for 3 hour flight and flight was scheduled for 2 hours and 55 minutes No snacks made available came thru once had a small bag of pretzels cup of coffee and never came back
The United pilot we flew that day. did great job. we arrive safe to the distination despite of the climate condition. im happy for the service.so far im satified..
the delayed flight this time almost cause us to lost our next flight in chicago. thats what i dont like. wish this wont happen next time..
I had the row to myself. Smooth flight. On time. Actually we got there early.
My arm rest would not stay up. Flight attendant almost seemed rude. Might have been just her tone. She seemed annoyed. I could be wrong.
The crew wasn’t nice at all The food was bad
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