Alaska Airlines have beautiful new airplanes that have comfortable seats but tight for a tall person like myself. They do provide upgrades to flyers but at a $140 cost. My flight went smooth and prompt as well as without a hitch. The flight crew were warm and friendly as well as very attentive. I'd recommend this airline over Frontier airlines any day.
My first flight was delayed by over an hour, luckily I had Long layovers on an itinerary from hell, because when you book a Saver ticket, they change your itinerary and make it many stops and long layovers, and there were still delays. On the return flight there was a delay in the first leg, Orlando to Seattle, so I got up really early for nothing, and on the last leg Anchorage to Fairbanks, it was over 2 hours late taking off! I didn't get home until 1 :30am! By the time I got my luggage, the flight landed at 1 am. For the departure day, I was up from 6am to when I arrived the next day at 6am in Orlando. So I was up for 22 hours, 3:15am to almost 2 am the next day. On the return day. The moral of the story is, DON"T EVER BUY SAVER TICKETS! You can't even upgrade your seat when you do that and then at the last minute they want Big bucks to upgrade the day before leaving.
Did not like that every price option offered, even the more expensive one, required I pay for my seat. My seat was changed without my consent My TSA did not show in Boarding Pass
Service was excellent and the fact that I didn’t have to request to sit next to my kids when there were no seats next to each other was amazing. Love how Alaska anticipated the seat arrangements. One feature that would take the flight from good to amazing would be to have a screen available with headphones with games and movies, but the kids loved the little boxes and were entertaining with the game—it also helped them get away from too much screen time.
1. Denial of Basic Needs (SEA): Upon arrival in Seattle, the wheelchair attendant refused my urgent request to use the restroom, insisting on scanning documents first. She eventually took me to a restroom but then abandoned me and my autistic son at an unstaffed, deserted gate for over four hours. When I called the accommodation line for help, I was told to "get someone's attention," which was impossible. My son, traumatized by the prospect of me yelling for help, was forced to wander the terminal to find assistance. 2. Revocation of Accommodations & Threats: At the gate, an agent stated I had no accommodations on file, despite my previous leg having them. When I showed the app (where my bulkhead seat was erased and replaced with Row 14), he denied the evidence. When I attempted to advocate for my immobilized leg, he threatened to "yank me from the flight" if I said one more word. He coerced me into agreeing that I was "asking for accommodations for the first time" before he would allow assistance, effectively forcing me to falsify the situation under duress. I complied only out of fear of being stranded in a strange city. 3. On-Board Negligence and Injury: Because my bulkhead seat was revoked, I was forced into Row 14. With my leg immobilized and unable to bend, it extended into the aisle. During boarding and the flight: 16 different passengers tripped over my injured leg. 6 rolled luggage bags were pulled over my injured leg. The Flight Attendant (FA) was one of the people who tripped and drove luggage over me. I reported the issue to the FA after 10 trips and 3 luggage impacts. He ignored me. He only addressed me later to ask me to move my immobilized leg for beverage service. I informed him again: "16 people have tripped, 6 luggage runovers, I cannot bend it." He provided no medical aid and no incident report. 4. Resolution and Trauma: Eventually, a different employee noticed my distress and my original paper boarding pass showing the correct bulkhead assignment. He asked me to move up. I broke down in tears, terrified that moving would cause the gate agent to remove me from the plane as threatened. We were eventually moved to the bulkhead, but the damage was done. My autistic son was traumatized by watching his mother be trampled and threatened. 5. Post-Flight: I called to report these injuries, but was disconnected after a 45-minute hold. I require a formal record of this injury and these violations.
Larger seats with a bit more room would be good! Thanks for all your hard work. I think we are all feeling a bit down these days economically and your positive attitudes, both from SJC to Seattle and from Seattle to Bozeman makes more of a difference than you can see! Thank you and Merry Christmas! I hope all your financial needs are met and that very good things come your way.
I always like flying with Alaska, great service and leg room
I purchased a 1st class ticket and unfortunately the main flight attendant was not the best and seemed more interested in her phone than the passengers at times. Then the plane didn’t get restocked and the only snacks for this flight were pretzels. However I would like to say that the rest of the flight crew and ground crew at the airport we’re great, especially the people that wheeled me around the airport some and then the one getting me to the plane and the automated wheelchair that wheeled me through the airport.
I was a pilot with EAL so my input maters more than the average traveler. The crew at the ticket counter were amazing. I was traveling with a frozen 20 pound turkey from our farm in Oxford Florida and they were over the top in helping me get through TSA. The gate personnel were likewise accommodating. You and Jet Blue are my favorite airlines . Would love to do an add for Alaska Airlines. Nels Siverson
Apart from the man snoring very loudly across the aisle from us for about 3.5 of the 5 hour flight it was a great flight. I couldn't get the internet to work and stay working. Texting was intermittent for me.
The only thing nice I can say is the flight crew was really nice and apologetic about the situation. They shared as much information as they had and advised us on what we could do about missing connecting flights. The boarding process was so slow. The gate agent was working by herself and should have had someone working with her. It took almost an hour to board because she was trying to board a full flight of people and provide customer service to everyone who was flying standby and/or had questions. It was really chaotic. This didn't help the fact that we were delayed and folks were missing connections the longer it took.
The food is terrible. The staff is wonderful. Comfort is good.
I fly Delta all the time, have Platinum Medallion status. But this route seems to have major problems with delays and seems to never leave on time! Have only taken it twice in the last two weeks, and each time it had delays of more than 1 hour... very disappointed!!!!
We had a lot of really rough weather but that was not Delta's fault. Pilot was amazing.
This flight was straightforward and without difficulty. Service was OK, but I continue to be underwhelmed by level of attention given to Sky Priority passengers.
The ticket agents in West Palm Beach on Friday afternoon Nov. 7th were incredible in getting us on an earlier plane to Atlanta during the government shutdown. Had the taken our original flight we would have missed our connection. She did this on her own, We didn't even have to ask, and she did it all with a smile and showing genuine concern that we would be taken care of. We are very grateful and thankful. We fly often, and now we will be sure to fly Delta.
Non stop on long haul is the way to go. Great experience
The boarding process needs to be refined. Sometimes the gate crew call out the boarding zone, and then flip to the monitor to show which zones are boarding. So unless everyone is gathered around to see the monitor there is usually confusion as wi which zones are boarding.
Passengers need to check in big baggage instead of bringing on the plane. That cause inconvenience for everyone. Otherwise flight was good.
Really low quality food especially for an international flight. The crew also was surprisingly unpleasant except couple of ladies. I know we were not in first class but that’s no reason to treat customers as less.
They lost my luggage, so, not happy. The crew was nice but my suitcases never made it, still trying to find out what happened!
The staff was hospitable and professional. The seat had a bit of wear. The winner shade was stuck 1/4 open. I received the best of both worlds. The morning sun was able to come in and blind the screen i was trying to use while at the same time it was too low to look out and enjoy the view. Rather embarrassing for a 1st class ticket.
Perfect flight. Smooth flight. Arrived 20 minutes early at destination. Excellent service.
The flights were on time which was great give. It was holiday travel season and there’d been some weather issues. The only complaint and this is every time with United is the terrible seat design. The head rest is not built for comfort and having my neck bent forward for a cross country trip reminded me while I try not to take United flights as a rule.
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
Everything was absolutely wonderful from check in to baggage claim. Staff was very professional and sweet. Will definitely recommend United to family and friends.
Sitting on the runway after we land for almost two hours! Not sure if we should blame United or Just Dumpy Vance.
Very turbulent trip made it pretty bearable, plus the lack of refreshments served and the lack of any air conditioning before takeoff which took an hour or more.
It was nice to have gotten up upgraded to first class with a meal on a three hour flight
They charged a fee for 1st bag checked. Others in same party were free.
Boarding was organized and timely. Food was mediocre, especially for first class travel.
We were 4+ hours delayed. AA is absolutely obnoxious. They just kept pushing back the time to the point where we did not get into Vegas until after midnight when we were supposed to arrive like 845pm.
My last flight on 25 Dec, it’s Christmas Day, everyone happy and very good mood. I really enjoy traveling with Americans Airlines from Miami to Minneapolis my home town after long flight from lhe to Doha then Miami. Thank you again to make my travels comfortable and relaxed. Best regards
For whatever reason, the flight was not catered -we were told it would be a 45 minute delay waiting for catering - so no food. There were opened candy and peanuts in the seatback pocket. Flight landed early in DFW but due to the assigned gate not being available, we sat on the ground for 30 minutes waiting for the gate to open - making the flight actually arrive at the gate late.
Experience was good, however I had a delay due to weather happening and had to re purchase a seat on a new plane for a higher price (could be my own issue and misunderstanding) but other than that situation. First time flyer (by myself) was terrific!! The last from ORD to ALO didn't have wifi, but it was only 45 minutes so I'm sure that was part of the reason. Overall my experience was great! Next time I will remember to buy tickets with longer layovers. The delays really saved my overall anxiety. :)
I appreciated that it was on time, safe and professional. I didn’t like that I wasn’t in a place where I had a window at my window seat. It would have been nice to know that in advance. If it was mentioned in the ticketing, I didn’t notice it.
I like that the crew kept us informed but we moved back and forth from gate to gate before the aircraft arrived.
The experience with American Airlines was good, although the Philippines Airlines flight was much better (better seats, better food, better entertainment options, overall better). Again, the MIA to LAX flight was fine, but nothing in comparison to the comfort and accommodations of the Philippines Airlines flight from LAX to MNL.
I have a gluten allergy so didn't have any food
I enjoyed the extra leg room compared to other airlines. The first stewards made my daughter’s birthday special by giving her an extra snack. Then the last one coming home from Chicago to Appleton made our night really enjoyable Thanks for making our trip enjoyable
