Pros: "fligh attendence was kind"
Cons: "The set confort"
Pros: "Everything except the turbulence"
Cons: "less turbulenceE"
Pros: "Everything perfect"
Cons: "The only issue that would have improved the trip would be if tickets were free Lol"
Pros: "The crew was great despite the delay."
Pros: "It was a good flight- friendly staff and crew."
Pros: "Entertainment is excellent!"
Cons: "Seats are very close together but the flight is short"
Pros: "That I made it to my destination."
Cons: "Slow and inefficient boarding, small seats, terrible WiFi, No overhead space."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Cons: "Seats that are too small for a 6 foot male. No leg room."
Cons: "The tv in front of us was not working and neither was the WiFi on our phones"
Pros: "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
Cons: "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Cons: "I really hate that the major airline companies are charging for every little thing now. I shouldn't have to pay extra for entertainment & an outlet on a 2+ hour flight."
Pros: "There was plenty of room because I upgraded to 1st class. The crew was friendly."
Cons: "My tv didn't work for the first 20 mins of the flight and had to be reset. They only had one of the drinks I wanted. I would have thought being that it was around lunchtime they would have served more than a bag of chips or banana. In coach, you get a bag of pretzels and/ or a cookie sometimes. American Airlines provides warm nuts and a fresh baked cookie and I had to pay more for the upgrade than I did on American for a longer flight."
Pros: "I loved the stroopwaffle snack with my tea."
Cons: "I don't want to have to download an app for a service I don't use but every few months."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Pros: "Boarding was easy crew was pleasant. Shouldn't have to pay extra for tv, ticket prices are high enough as it is!!"
Cons: "No leg room which isn't good for circulation on a 4 hr flight!"
Cons: "I miss my second leg because of United and had to wait 7 hours for the next plane.... ruined my vacation"
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"
Pros: "The flight was on time."
Pros: "At the airport was a little confusion to get pass TSA . There was construction and no clear directions to get to the gates , what made the lines extra long and people getting confused."
Cons: "Long lines to get through security"
Pros: "The boarding was fast"
Cons: "The seats were too crowded and not comfortable even for only 3 hours flight."
Cons: "I was informed at check in that I could not bring a carry on bag. Therefore, I had to pay to check my bag. However, all other passengers on the plane brought carry on bags. Then, upon arrival in New Orleans, my bag failed to arrive. My bag was still in Chicago."
Cons: "I changed my seat and the seat I chose was very misleading. The pic showed a lot of leg room and when I sat down the leg room was the worst I've ever had in a place. Even the other 2 sitting next to me were surprised at how much leg room was absent!! Horrible flight. My body is all stiff because I couldn't stretch my legs out"
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Pros: "The seat nice and comfortable"
Cons: "The pilot taking off was very rocky and landing was extremely rocky:(( not a very smooth flying pilot at all:(("
Cons: "Being wedged in the middle seat after two overseas flights and seeing stand-by passengers in isle and window seats in rows ahead of mine... no, I did not appreciate that. In other words, UA is accomodating stand-by passengers before accomodating customers who have purchased tickets. Try sitting in a middle seat after two overseas flights... especially as a tall person with no knee space and a super-uncomfortable seat with the headcushion area reaching only your neck. Those seats were clearly made for folks under 5'8"-5'9"."
Pros: "On time. Comfortable"
Pros: "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
Cons: "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
Pros: "Arrived on time and early"
Pros: "Plane was very comfortable. I was able to take a good nap."
Cons: "After boarding we had to wait for an hour before we could take off because of a mechanical problem."
Cons: "The wi fi should be free of charge"
Cons: "I will never fly with United again because the practice of overbooking a flight jeopardized my trip to see my daughter. It is clearly a business decision and United makes more money that way; but at what cost? If I pay for a flight; at minimal, I expect to get to my destination. Service, comfort, entertainment and all other categories rank a distant second to getting to one's destination. That is the primary function of an airline and United has compromised that through the overbooking practice."
Pros: "The seats on the plane where nice and spacious. One employee from customer service named Aisha was a great help and took the time to listen to my issues and help get me on a new flight"
Cons: "The company overall is completely unorganized and majority of the employees are disrespectful and unwilling to help. During my layover in Washington DC my gate number was changed I was never informed despite signing up for notifications and having an eTicket that was never updated. When I asked one of the employees for the proper gate number they gave me another gate number that was incorrect I ran to that gate and the person there than give me the correct number but by the time I got to that gate I missed my flight After dealing with that I was lucky enough to talk to somebody who was helpful at the customer service table. She did her best to accommodate myself and three other friends unfortunately the next flight was over booked and only had two seats open. When I tried to explain to the attendants by gate A6 (Jackie and E Badi) that I have a party of four and I could not leave anyone behind they called security on me for not going on the plane. Once the security officers came they heard both stories saw that this was a waste of their time and told us all to file a complaint after getting the employees names. I would never recommend this airline to anyone traveling!!!"
Pros: "Everything went smooth"
Cons: "Everything was great so no comments"
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
Pros: "Great service"
Cons: "Assent into Lincoln faster than usual pilot did not get to see pilot."
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "The in service beverages were given twice during the flight and the crew was friendly."
Cons: "As we were boarding, the agents were rude. Not as rude and nasty as Silva airways agents who threatened me."
Pros: "Texts about delays"
Pros: "Overall flight experience was my best of the year by far (10+ flights thus far)."
Pros: "The crew was friendly and helpful and funny. We arrived to our destination early!"
Cons: "Seats are not that comfortable."
Cons: "Flight was delayed for 8 hours before ultimately being canceled."
Pros: "Plane was new"
Cons: "They want $40 for a carry on backpack! And you have to pay more to choose a seat snd even more for one that reclines... the space under the seats is purposely blocked to only fit tiny bags so they can charge you. A low cost airline is not low cost I'd think they make you pay extra for every little thing. It's very misleading."
Pros: "Pilots were great. Nice flight experience."
Cons: "Delayed boarding - waiting for paperwork. Annoying"
Pros: "The flight itself was a nice flight. The captain and first officer were communicative and the few times we experienced turbulence I felt like they immediately tried to minimize it. I had a good amount of room in my seat (I was not in an emergency exit row) and I had no problems with my luggage."
Cons: "There was a 2 hour delay to take off. When your flight is at 7am and you've woken up at 3:30 or 4 to get to the airport on time, it's a bit frustrating to wait an extra 2 hours to leave. The gate agents were woefully uninformed and when they did communicate with passengers it was vague and unhelpful. The gate agents kept referring to the need for "maintenance" on the aircraft. It doesn't inspire a great deal of confidence in the soundness of the plane to hear that the maintenance crew is trying to "fix something in the cockpit." The Departures monitors and my Kayak app were giving me delay updates before the gate agents were. At one point we switched gates (it was the gate directly across from the original gate) and I watched as passengers at one gate literally traded places with passengers at another gate because the flights had swapped gates. It was comical. Overall, just a disorganized, uninformative, frustrating mess."
Pros: "Empty seats"
Cons: "Charging for snacks and drinks"
Cons: "The fact i got stranded."
Cons: "The extra add fees with everything. Also no complimentary beverage or snack"
Cons: "Service, didn’t take off or land in time, no explanations"
Pros: "My flight was smooth & uninterrupted. The crew was very attentive of everyone's needs."
Cons: "Seats could use an update."
Pros: "the crew is nice"
Cons: "waiting 2hours for board, and wait again after landing"
Pros: "Good flight for price"
Pros: "all staff were,very nice and polite to everyone and the plane was almost full"
Cons: "I was unable to download the ticket of my minor age 14 child so on arrival at the airport I told the bag check person he gave us a copy of our ticket for boarding as I showed him we had checked in already but could not see his ticket we were TSA pre checked went on to that area with line I went first using my app boarding pass but they would not let the child in saying his,ticket was not present checked TSA but it was when i checked him in,so we had to go through a 45 + min line a second time. very inconvenient almost making us late for flight."
Cons: "Flight delayed 2-1/2 hours, which I understood, the weather was horrible - BUT First the desk clerks were rude and as if people weren't irritated enough this didn't help Then the flight attendants were rude - all around miserable flight AND they charge for EVERYTHING - you may think you are getting a good deal on tickets, but you pay $40 for a checked bag, the same for a CARRY ON you pay for a decent seat they don't even give you peanuts without charging you I am done with Frontier - will never fly it again!"
Cons: "Small table trays & uncomfortable seats. You get what you pay for."
Pros: "Got me where I wanted to go,"
Cons: "I am allergic to dogs and cats. This is a growing problem for me because it seems that the rules are looser and people keep a pet on their lap and service animals are increasing. There were two on board ( One not a service animal, the other one was) and I spoke to the gate agents who were mostly uninformed and unsympathetic . There is an overall lack luster with everything about FRONTIER and I get the no-frills / buy what you need concept, but there is no accommodation for people with serious allergy, and there is an increasing ability to get the certificate to have a service animal for just about any malady it seems. I respect the need for a service animal. However the passengers who have to sit in an airplane with recirculating air with dander are largely misunderstood. I asked to speak to a FRONTIER supervisor and there was no one to be seen and I got a stock answer from the gate agent in Orkando who was chewing gum so hard, it was difficult to have a conversation. Eventually I gave up my good seat to go further back from the animals who were seated up in front rows. That makes it worse when you have to pass by them to get back to your seat. And again, the gate agents were not helpful in getting me on the plane pre-boarded. Yes I take medication and sometimes I am OK and for the record, there is no truly "hypoallergic dog" for me. That is the excuse I also get. It is tough to live with when people around you do not understand . I was also recently deplaned on United airline because of this problem. I cannot stop flying it is always something now I have to worry about until I get to the gate. I do not wish it on anybody but if you had the reaction of welts itching and swelling it would be better understood as something that needed to be addressed by the airlines. Thank you for reading this long note."
Cons: "The Flamingo. We began our vacation with Frontier Airlines on a note of apparent tension between the attendants and boarding passengers. Having not been a frequent flyer, I assumed that this was normal in post 9/11. The male attendant had a cold demeanor, until he was chatting up passengers to buy snacks and drinks. Why sell bar drinks when there is enough disorderly conduct in the air? The plane was cold, noisy and the outside air currents were choppy. No conversation from the pilot was forth coming as to what to expect during the flight. Then there was a the Master Card Commercial. It's bad enough to be crammed into a noisy old plane, but to have to be subjected to a lengthy pitch for a credit card is inexcusable. Sandra Fliniau flight 04-09-2017"
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Cons: "Flying home from the Denver Airport (frontier's headquarters) was the ABSOLUTE WORST TRAVELING EXPERIENCE EVER. The Frontier Rep at check-in *Martha, female rep at the Denver Terminal* was incredibly rude, demeaning, and insulting to me. Although I had already checked in online before arriving to the airport, already paid for my checked bag and seat reservation ahead of time, she refused to take my checked bag as it was 3 min past the deadline. As I explained, I already checked in and prepaid, she rolled her eyes at me and said that "because you are trying to check in late you crashed my computer", muttered degrading words under her breath (that I could still hear) as we walked to another computer. I asked to be rescheduled for a later flight, or even send my checked bag out on a later flight, or even mail my checked bag via ups or usps; your Frontier rep told me "your bag is not my problem". She then said the only way to get home was "tomorrow or the day after that". I fully understand the 45 minute deadline. I accept that I missed that cut-off by 3 minutes. I do not understand how a paying customer could be treated so horribly, so disrespectfully. I have tried to get my money back for the checked bag fee and the seat reservation fee, since I never even was allowed to get on the flight; however, frontier repeatedly tells me they are unable to do this. I have never been treated this way and I will never fly Frontier again. I will warn any friends, family, or colleagues of my terrible experience and encourage them to NEVER FLY ON FRONTIER EVER."
Pros: "The flight was on time."
Cons: "The crew people at the Frontier check-in desk were very unhelpful and rude. We missed our flight because we arrived at the counter to check our bags past the cutoff time to be checked in by 1 minute (due to long lines). That was partially our fault but the representative who was helping us did absolutely nothing to help us problem solve and seemed almost pleased to tell us that she couldn't take our bags. I rarely see such bad customer service. I have heard that Frontier pays their staff very poorly compared to other airlines and I assume this is why the customer service reps are so jaded."
Cons: "We had already paid the luggage fee and just needed to drop off our bags for our MCO to DEN flight. It started with no curbside check-in. Incredibly poor service at ticketing/baggage check. A mass of people. No directions. Even employees (when asked, not one volunteered any information) didn't know which line was which. Only four people working the counter. And then the airline called for people leaving on a flight after ours and brought those passengers to the front of the line. When we got to the front of the line the employee's response was "You need to be here three hours before the flight." For a midweek domestic flight? ATA treated us like this once. They're long gone. Goodbye Frontier."
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Pros: "Initially the cost of the airfare seemed too good to be true....we ended up paying $190 in addition to the cost of the tickets."
Cons: "1.Hidden costs - we have carry on luggage that ALL other airlines are fine with, but when we got to the gate to board they told us they weren't for carry on and had to pay and additional $60/piece($120 total) and threatened that we couldn't board if we didn't pay. Then they allowed us to carry them on and they fit easily in the overhead compartment. 2.Mass confusion boarding on the return flight. There were designated long lines, then other personnel would make changes to the lines confusing everyone even more. 3.We had our bags pre checked, our boarding passes printed the night before (as recommended by the airlines) to expedite the boarding process and we still had to stand in line with the other passengers who had not completed this ahead of time. It did not expedite anything for us. 4.Seats do not recline, very uncomfortable. 5. No vomit bags....we had a very turbulent decent and many people in need of sick bags. Many ended up vomiting into their personal bags!"
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Pros: "Left on time, landed on time. Seats were comfortable, what more would you need for an hour and a half flight"
Pros: "Flight was fine. Seats were cramped but no worse than any other airline."
Cons: "When we landed, I did not get to baggage claim in a timely fashion. Frontier took our luggage and locked it up. We were told to go to the Frontier ticket counter to get our luggage. When we arrived all the frontier employees were gone for the day and no one at the airport could retrieve it. We had to wait several hours for someone to come and get our luggage. This was a terrible inconvenience. I have never experienced anything like this by any other airline. I have no idea why they did not just leave it off to the side (like every other airline does)."
Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"
Pros: "Safety instructions worth the funny copy was great."
Cons: "Fronter seems to be delayed often"
Pros: "Not a single thing!!!"
Cons: "Worse ever!! Cancelled my vacation to Florida due to Hurricane and was told it would cost $99 dollars to cancel the ticket. The ticket only cost 60 (plus the extra fees-$90 total). Due yourself a favor and drop this air carrier! It is not worth losing customers! You pay for what you get.....cheap equals miserable and uncomfortable!"
Pros: "The fact that they charge for carry on luggage encourages people not to bring those over sized bags. So finally there is some room for your stuff."
Cons: "The fact that you find out after you booked that there is "NOTHING" included. You want to check a bag, "That cost extra" You want to bring a carry on bag, "That cost extra" You want to sit with your wife, "That cost extra" You want something to drink, "That cost extra" The worst part is that you have to pay extra for each flight separately. By the time you add all those "That cost extra" together, you can book a flight with an airline that at least serves you a cup of coffee during the flight."
Pros: "Great cheap flight, on time!! Will be using this more to visit my grandbabies in the Orlando area! :-)"
Cons: "Extra baggage fees.."
Pros: "The crew, as always, were very polite and helpful and trying hard to make up for errors that were not their fault."
Cons: "My flight was 4 hours late taking off, which was blamed on weather amass although I fond this questionable after reviewing weather in the areaspam involved, I'll give them that. My flight on the way back was over 4 hours delayed for no reason that I could glean from speaking with representatives. We got no advanced notice even though the plane had not yet left a destination around 4 hours away. We were told a plane was coming from another airport and would be there by 6. The plane did not arrive until 9. No explanation. No compensation. Nothing."
Cons: "The plane departed 45 minutes behind schedule. When we arrived, 20 people or so did not receive their luggage. Frontier representatives were nowhere to be found. Finally someone came and herded us upstairs, gave us no information about our luggage, and had us form a line to file a claim. Frontier staff was utterly unapologetic and had no sense of urgency. I still don't know where my bag is. The plane was supposed to land at 12:45, and I left the airport at 3:30 and missed an important work meeting."
Pros: "The crew were lovely and seemed to enjoy their jobs."
Cons: "Apparently if you sit in the fourth row, your chair will not recline but the chairs in front of you will. This is extremely uncomfortable. Everything on Frontier flights is extra whuch means you're not really saving any money by using them. These are not budget flights, just uncomfortable ones."
Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."
Pros: "On first off first"
Cons: "Too small of a plane and was charged for my one and only carry on bag which was to standard size"
Pros: "I can tell you what I didn't like. My seat and bags cost more than the flight itself. So no I did not have a good experience and I will never fly Spirit again"
Pros: "They give you free water on the plane. That's it..."
Cons: "First off, our flight was delayed 5 hours. I understand because of weather. No big deal. But when it is supposed to leave at 4:15 and You tell everyone 5:15, and then at 5:15 tell everyone it'll be here at 6:15, then at 6:15 it went to 7:15 and then again 8:15. During this entire time, I kept asking for updates and the staff at Frontier seemed angry so many people kept asking....that's your job. Because of the long wait many people didn't eat dinner, JetBlu decided to get coffee and donuts for all of their passengers (they said it over the loud speaker), Frontier didn't give us anything. When the plane landed at 8:15, the slowness of the workers couldn't have been any worse. Loading the bags slow, cleaning the plane slow. Plane gets here at 8:15 and we don't take off until 9:30. You'd think we would get some type of snack or drink for this horrible wait time right? Water is free on frontier, but nothing else. And they stuck with that. NOTHING FREE! Not even a soda or bag of chips! My friend is 6 foot 4 and I'm not sure how they get away with the nonexistent leg room. His knees were smashed against the chair in front of him the entire time. Funny for me, sucked for him (or anyone tall). He asked to change seats to 1 of the 2 open seats we had seen with more leg room (near the side emergency exit). They said no unless he wants to pay $50 right there. In the middle of the flight. I have no words for it. Customer service was horrible, food was nonexistent, drinks were nonexistent, leg room was nonexistent. And that sums up how I'll never be using frontier ever again. Pay $50 more for a better plane service seriously."
Cons: "O couldn't take the flight because the cost of my luggage exceeded the costed my fight & was not allowed to cancel for refund of any kind."
Pros: "The ontime schedule of the flight which went well"
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "The flight landed early."
Cons: "We spent 15 minutes taxi-ing off and on the runway. Baggage was sent out 27 minutes after passengers left the aircraft. My seat was at the end of the aircraft, and I had to pay extra for that, and had sticky gum all over it. When I told the flight attendant, she said, oh no, really? The flight attendant did nothing to help me be reaseated or clean my seat. After a passenger vomited, the flight attendant did not help the passenger by providing anything to cleanup. The aircraft stank of vomit as we sat in the runway for 15 minutes. The flight attendants woke me up to sell their credit card, but not to provide refreshments/water. The announcements went on for over 10 munutes. My seat was surrounded by screaming and crying infants and nothing was done to help those mothers calm their children down. The seats had very little leg room for anyone my height and taller (5'9"), despite having to pay for the seat. I will not fly Frontier ever again. The upfront low price doesn't reflect the baggage, carry-on, and seat add-on fees, so it's very deceiving."
Pros: "The non stop flight was awesome. Just a hour and a half and I was there Also the price was second to none."
Cons: "I don't have anything to complain about. I'm always going to look at Frontiers flight before booking. Wish they flew to more places"
Pros: "The cabin was clean, and the staff was friendly."
Cons: "I was disappointed in the surprise costs of luggage. I packed everything in a carryon so that I wouldn't have to pay for a check bag, but turns out a carry on costs $40 at check in. I understand it was a cheap flight, but I may have made a different decision if I knew there was an extra hidden cost of $80 round trip. On other notes, on the first flight of my two, the plane was swerving back and forth on takeoff and landing. The weather was fine, and I've flown plenty enough to know this wasn't normal. My second flight was fine. It was on the same plane, but the crew changed, so I guess it was pilot causing it to be this way? The seats were uncomfortable in coach for long periods of time compared to other airlines, and did not recline."
Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."
The boarding was easy and fast but the line for bag drop off was TERRIBLE need to change this process.
Loved that the temperature was cool on the plane. Love that you serve alcohol.
Pros: "The experience was horrible. There was nothing happening to like."
Cons: "The staff should not lie to the passengers. Passengers should be removed from the plane if the delay is going to be over 30 minutes that way they can take care of their personal needs and stretch. Water and a snack should be offered if the delay is over 30 minutes. Telling passengers you do not give anything for free and then refusing them water after turning off the air conditioner is really bad. Also, when reloading the same protocal of calling for children, disabled, and zones should be followed. I had to tell the manager to do this. He just told the whole crowd to line up which created a hostile mess."
Cons: "Spirit could stop charging for everything even coffee and tea."
Pros: "Check in process was very smooth and very helpful agents. Quick process"
Cons: "I’m happy with my experience"
Pros: "The crew had amazing personalities and had us laughing and engaged during their intercom announcements."
Cons: "Turbulence. But they can’t control that. :)"
Pros: "How easy it was to board"
Cons: "Not charge us for a soda"
Cons: "Too many delays... delay at boarding, delay on tarmac before takeoff, delay after landing because gate was occupied, and delay with jet bridge"
Pros: "Boarded quickly"
Cons: "Better seats"
Pros: "Staff was friendly and timely"
Cons: "Seats have very little cushion"
Cons: "Seats are uncomfortable and crew expended one hour trying to get the count right"
Pros: "We left on time. Staff were friendly & we arrived early"
Cons: "No complimentary beverages"
Pros: "The crew were great"
Cons: "Who charges for water??? Also spirit didn't transfer my precheck over to my boarding pass and I almost missed my flight."
Pros: "On time departures and arrivals."
Cons: "Too many hidden and unplanned charges. Spirit really soaks the consumer."
Pros: "My flight being short"
Cons: "Paying $90 for having one piece of carry on. Not having the option to even pay for WiFi as it’s nonexistent on Spirit’s planes."
Cons: "The passenger next to us smelled like vomit. It was terrible sitting next to him and I had to keep spraying my body mist every few minutes since it was extremely hard to breathe! He smelled like dead rats and old eggs vomitus combined! Worst experience in any airline so far! :("
Pros: "The flight crew was polite and attended to my needs and they were actually funny."
Cons: "I did not like the limited food selections and the small portions that were served. Also, I always like it when the pilot informs you of the area of the country you are flying over. For example I recently took a flight from Las Vegas Nevada to Melbourne Florida and that pilot on Delta explained where landmarks were all along the way. That is something comforting about a pilot connecting with his crew and the people aboard the flight. So I would really like that if Spirit would include that. Additionally I do like onboard entertainment but maybe the fares would have to reflect that."
Cons: "The plane had very little a/c so was hot the entire trip and the seats are very hard making them very uncomfortable."
Pros: "The crew was friendly"
Cons: "They had a delay and a child keep banging the back of my seat"
Pros: "Crew was friendly."
Cons: "The seats that don't recline a bit."
Pros: "Crew were polite and efficient"
Cons: "The extremely high cost to check a bag, almost double very other airline!"
Cons: "Llegamos al aeropuerto con mi familia con una hora de antelación. Al llegar a la zona del check-in encontramos una cola muy larga y desordenada. Dado que fue la primera vez en ese aeropuerto y con Spirit no llegamos al mostrador del check-in con 45 minutos de antelación y perdimos el vuelo. No había nadie que nos ayudó ni que hable español. Finalmente perdimos y vuelo y viajamos por Jetblue. El costo del pasaje supero los 400 dólares que no lo teníamos presupuestado. En pocas palabras, una experiencia no agradable."
Pros: "Our check in lady Jasmene was so kind and arranged my seat to be next to my traveling partner. She was so kind and caring! Thank you!"
Cons: "I dont think it was anything I didnt like."
Cons: "Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this"
Pros: "Staff gave me a refund for return flight& baggage fee"
Cons: "I was supposed to depart at 10 pm. Flight was delayed twice via email & again once I arrived at the airport to 1:40 am. Around 1 am, the flight was cancelled. There was almost an angry & very immature mob at the gate desk for flight rebooking or refunds. There were few flights for the following evening, which sold out quickly; then rebooking were for the day after that. They did not offer to cover any hotel arrangements. The staff handled it pretty well, but it made my wait to get a refund even longer. I had to find a rental car to drive overnight from Orlando to Atlanta. I finally got home at 10:30 am."
Pros: "1. Nice crew that tried to compensate for everything else."
Cons: "1. Flight delays significant...4 hours late! 2. Tried to get me to apply for a credit card and fill in a form with my social security card number...NO WAY!!!!"
Cons: "They would not let me check in at 915 for a 955 flight. The airport was not crowded it was a Tuesday night and they would not budge on the fact that I was there 44 mins before not 45 mins. They have a very strict 45 min check in policy. I had to sleep at the airport and then they charged me 100 dollars for changing my flight. It is a scam. I was on line with multiple people who had to pay for their next flight even though there was plenty of time to get to the gate. I will never fly spirit again!"
Cons: "CANCELLED. NO Assistance with rebook. Refund and you are on your own. Found out later they were have a pilot strike. They didn't disclose that and should have, in my opinion. I had the same exact thing happen on my return flight. Cancelled. No assistance with rebook. Had they been honest and straight forward I could have made proper accomdations for my return flight home. Instead a got the screw job TWICE. I understand that it is not in their control of the pilot strike. But good service would disclose that information as to not cause additional problems. Spirit sucks. Everyone knows that. But they don't have to screw people over and more then already do"
Pros: "Nice attention from airline personnel"
Cons: "Checking in at San Juan airport took longer and e-systems didn't work ok"
Cons: "Did'nt like the extra $100 for checked bag fee while other airline charge only $50"
Pros: "Crew was very nice."
Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."
Pros: "Comfort, clean seats"
Cons: "Fare cheap but all the 'musts'made it more than any other airline: $9 Online fee; $25 kiosk fee (which didn't work and had to pay $50 fee to check in with clerk; had to check bag approved for under seat/carry on (12"c12") and since kiosk didn't work, charged $60 for 1st bag, even though I paid $60 for a 'first checked bag' and 2nd bag should hAve been cheaper. It was TSA agent who told me I would be required to check the bag by Spirit as it didn't meet carry on criteria and if I didn't check now, would be $100 at gate. I told her that I was traveling back with same TSA approved (and Spirit online rules) and she became rude and rejected my bag (and did a complete body search) so, I was forced to check the bag or miss my flight. I asked her and the Spirit clerk (3) if this was a TSA/ Spirit racket with kickbacks for TSA and/or Spirit and NOT on of them laughed, smiled, or denied this question. Mever again will I fly Spirit airlines or recommend to anyone!"
Pros: "the flight itself was fast and not bumpy at all, other than this everything else was not great."
Cons: "hated everything about it and will not be flying with them again, also they seemed more inclined to get you to buy stuff, you dont even get a complimentary cup of water, how sad."
Cons: "The ticket appears nice and cheap. but it isnt. they charge you 55 dollars for a checked bag, another 55 dollars for a CARRY ON bag, AND their weight limit is 40 LBS instead of 50LBS, so if you have a normal checked bag it's actually going to be almost 100 dollars. If they could have I am sure they would have charged me 25 dollars for a seat-belt and charged me 10 dollars for using the airplanes bathroom. They are the epitome of money grubbing cheapskates. this is not to mention the seats being at least 4 inches closer together than any other plane I have ever been on. crammed in their like sardines. Spirit airlines is a complete pile of $hit and I will never be flying with them again."
Cons: "On arrival at the airport, help was needed to get the boarding pass but there was no one at the ticket counter to help. For that reason, Joe missed the flight. When the representative did get to the counter, she was of no help in helping him get to his destination. He was marked as a "No Show" and his reservation was cancelled. Joe was told his return flight was confirmed. He was able to make arrangements with another airline after spending another $300 to get to Orlando. However, when he confirmed his flight home, he was told it was canceled because he "no showed!" He talked with people in Orlando and I called the phone number on the email received from Spirit after he missed the flight. I spoke with 3 different people who only wanted to tell me their policy. I needed help in getting Joe back to Akron, Oh. They could only tell me that we would have to make a new reservation and pay even more money for him to get home. They did not honor the money that had already been paid to them. They did not help us at all. They could only quote their policy, which was a moot point by that time!!!"
Cons: "Getting our boarding pass to print was a nightmare. I kept getting password invalid. I was told I would be sent an e-mail to reset my password. NOT! made that request 6 times before I waited 30 minutes to get a rep on the phone. Was told I had to sign up to be a Free Spirit Member to get my boarding pass. No where does it say that that is what you had to do . The rep asked if I had booked through them? I told I booked through Kayak and he gave me attitude. Kind of huffed and I thought he mumbled "you get what you pay for" So I signed up and got our boarding pass. Coming back AGAIN we couldn't get our boarding pass. The rep at Cabana Bay got a Spirit rep on the phone I told her I was a Free Spirit Member and I gave her my member # and she me told I didn't exist in the system, but she would send me an e-mail to change my password Of course that didn't come through. I put Sara, from the front desk, back on the phone and between her and the rep we got our boarding pass. We started our vacation upset and aggregated. Ended it the same way."
Cons: "The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it."
Pros: "The initial price was great!"
Cons: "We weren't told about pre buying our checked bags for 30.00 each so we paid 50.00 each then at the gate certain normal carry ons were another 65.00 each. Too many hidden fees. We thought they were supposed to be included or reveled at booking. Will never fly this airline again."
Pros: "It was inexpensive for such a short notice flight and the crew is nice."
Cons: "Spirit is HORRIBLE. They herd you into the plane like cattle. I'm a female of average height/weight and I was cramped. There is absolutely no room to move. The seats are so thin you can feel every movement behind you. There is no food, wifi, or in flight entertainment. They rob you with a $55 fee to carry on a bag. It is $3 cheaper to check one. They cancelled my flight and would do nothing about it, other than give me a partial refund and a coupon for a hotel. A coupon!!! They wouldn't even comp me for a hotel. Customer service reps were extremely rude after me waiting on hold for over an hour. Never again."
Pros: "Made it home in one piece"
Cons: "Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family."
Pros: "Last minute trip and it was better than what I thought it would be for the price"
Pros: "I paid for 5 tickets so I liked the price."
Cons: "It cost me more than the price of 1 ticket to check only 2 bags both ways for the 5 of us. Checking in in Orlando was the worst experience ever and I fly at least monthly. We were put in 3 different lines in 30 minutes. The last line we were put in, the agent said she would have to charge us for PRINTING OUT BOARDING PASSES though we were told to go to that line without boarding passes. Security was terrible experience. Took forever. I nearly missed the flight. The door had already been closed when I got there. Airline staff were surly even though it was not my fault. Flight was good. Will never fly Spirit again"
Pros: "Boarding and exiting were somewhat rapid. Got my bag rapidly at Lax. But...."
Cons: "This is the worst carrier I have ever flown. I will never never fly them again. I'm not sure what there business model is: "fly us once, then you'll know to never fly us again?" Are there ever repeat spirit customers? So strange. I get the bare fare concept, but who flys with no luggage at at? The nit picking things. Money for this, money for that. I just sucks. If you read this, save yourself the trouble. I flew them once, will never again. It was so terrible and uncomfortable I don't have the time to list out all of the shortcoming. I would avoid them at all costs, you can always drive."
Pros: "The original flight from Latrobe to Orlando was cancelled leading to a scramble to find a new flight elsewhere, since the next Spirit flight available was in 2 days. Ended up cancelling the return flight with Spirit as well. Possibly someone without time constraints could handle taking a flight 48 hours later without any problems. But we were meeting another person who had flown to Orlando and arrived when we were originally scheduled to arrive. This caused problems for others because we didn't arrive on schedule. We never had a chance to experience Spirit Airlines and will never be buying tickets for flights with them again."
Pros: "Nothing. I really wish I would have read spirit's reviews before booking with them."
Cons: "I booked a round trip flight through spirit from July 2nd to July 4th for a friend's wedding. Found out the night before my flight that it was cancelled due to "mechanical failure." Since it was on a holiday weekend, all of spirit's other flights for the day were full and customer service (which is also terrible) would not put me on another airline. They offered a refund, which I accepted and have yet to receive, but I had to fork out another $120 to get another last minute flight. And of course they did not offer to cover the extra cost. Tl;dr - booked a flight with spirit because it was cheap and ended up almost missing my friend's wedding because my flight was cancelled."
Pros: "I liked nothing. Spirit airlines low advertised prices are a scam. Will probably be contacting the better business bureau in the future. Pay for a seat assignment? Never heard of that. 40 pound weight limit? Never heard of that. They charge you then up charge you then up charge you again. No plug ins on board for your phone or wi-if device? Heck, no wi-fi or any connectivity to the world below. So yes your phone will probably be dead when you land. My $250 round trip ticket ended up costing me $250+42+55+14+8(1st leg)+$160 flight change plan+42+55+14+snack price(tomorrow). Spirit airlines should just mug me next time it'll be quicker and less painful."
Cons: "I liked nothing. Spirit airlines low advertised prices are a scam. Will probably be contacting the better business bureau in the future. Pay for a seat assignment? Never heard of that. 40 pound weight limit? Never heard of that. They charge you then up charge you then up charge you again. No plug ins on board for your phone or wi-if device? Heck, no wi-fi or any connectivity to the world below. So yes your phone will probably be dead when you land. My $250 round trip ticket ended up costing me $250+42+55+14+8(1st leg)+$160 flight change plan+42+55+14+snack price(tomorrow). Spirit airlines should just mug me next time it'll be quicker and less painful."
Pros: "You can tell the planes have been updated and they were comfortable."
Cons: "All of the joking done by the stewards on the overhead microphone. Too many jokes and their content, it wasn't funny at that point it was unprofessional. Super disappointed about having my luggage left at my city of origin and the earliest I was offered to get it returned was in 24 hours! So I'm in a new city with no clothes at all and the rest of my continents that were in my suitcase. Arranging to have the suitcase dropped off is not enough to counter the worry and financial inconvenience that comes with not having your stuff. I am thoroughly disappointed and will never fly with spirit again"
Pros: "The crew was very nice. The flight was on-time"
Cons: "Arrived at airport over 2 hours early. Did pre-check in for flight and luggage. Had to wait in line almost an hour to tag luggage. (Many people were frantic in line re: not getting to flight on time) TSA line was all the way down airport. Knew I would not make flight. NO agent to help me while I waited. Tried calling Spirit no-one could help. Got to counter with less than 15 minutes to boarding time. Supervisor was extremely rude and said there was nothing she could do re: TSA line. Said that if I didn't make flight I could get a later flight or pay extra for something different. Went to TSA line and no-one could help. Saw another Spirit rep, while in TSA line. she rudely said "no-way!" and walked away.. Finally, I "seriously" begged and cut in TSA line. Ran. Made it to gate for final boarding call!!!"
Pros: "The flights are relatively cheap (if you opt for no luggage and random seating) and the attendants are always friendly but that's usually where the "pros" end."
Cons: "My flight was delayed and the time was changed more than once; I feel this is becoming a trend every time I fly spirit. My cramped and uncomfortable seat was covered in chips upon arrival and there was trash on the ground. This has been happening more now that they have previous passengers clean up instead of having them cleaned up between flights. Overall, if you want a good price you're gonna have to put up with all the woes of air travel."