The flight was a direct flight, so no hassle of layovers.
Boarding was very slow and resulted in a late departure and late arrival to our destination. The crew stood around and chatted with eachother during the boarding process rather than helping to expedite. The seats of the plane could not recline and had chinsy arm rests that the children on the flight could not help but play with - resulting in a constant rattling noise throughout the flight. There was garbage left in tray tables and seat pockets. Lastly, it took around 30 minutes for the luggage to reach baggage claim. Our flight was scheduled to arrive at 3:55; we arrived at 4:10 and got our bags at 4:40. Overall, a very poor experience.
Why is it legal to "sell" exit seats? You're supposed to have someone capable of opening the door in an emergency. Selling the seat to an elderly or frail person puts others at risk. This needs to stop. Your jet fuel is cheaper than it's been in six years, yet I'm sure you would love to charge for the use of the lavatories.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
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