Pros: "Flight left in time and got to our destination early. No wait for bags"
Pros: "Well we made it to our destination and it was on time."
Cons: "There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again."
Pros: "Nobody died."
Cons: "Lost our baggage. No in-flight wifi. Departure gate changed 3 times without notifying passengers. Employees not helpful with lost baggage. Charging ports in flight did not work."
Pros: "Seat was uncomfortable, but luckily we had an exit row so we had extra leg room. An entertainment station would be appreciated. There was a 3 hour delay due to technical difficulties, which was frustrating, but nothing could be done about it."
Cons: "Crew could have been slightly friendlier and more willing to help."
Cons: "Don’t advertise onboard WiFi/entertainment if you don’t have it"
Cons: "I purposely didn’t bring a bag to check to avoid the fees. Got surprised with a $40 carry on fee both ways. I woulda have selected my flight differently had I known that. Not cool"
Cons: "Holding the plane almost one hour for international passengers whose bags arrived before them, and no explanation from the crew and no refreshments while we waited sucked."
Cons: "Flight had been delayed and the rep knew it when we checked in and didn't bother to tell us. Missed our connecting flight in Minneapolis. No one even tried to be helpful.We lost money and time off our vacation."
Cons: "Everything except price."
Pros: "Crew got us to our location and did not crash the plane. Flight attendants was efficient and friendly."
Cons: "I do not think they can make these planes any smaller or less comfortable. I’m 6 foot two and roughly 200 pounds. I am tired of having my knees in my chest for 3 1/2 hours."
Pros: "Service, smiles, great trip"
Cons: "nothing to improve"
Pros: "Friendly crew. Pilots kept us updated on potential turbulence and weather- but it all went well."
Cons: "had to wait to get a seat in check in and attendant referred to me as older gentleman when talking on the phone"
Pros: "Plane was clean and well maintained. Flight staff were friendly."
Cons: "Typical Sun Country at this point. It takes 40-50 to check a bag - which you have to do now under their new policy. They had 2 people working the bag check-in stand while every other airline had between 4 and 8 people working. Luggage was agin very slow to the baggage claim, but this appears to be standard at this point. Their app is a disaster so you can't select seats efficiently. Overall, you may save $15-20 vs flying with delta, but the poor experience with Sun Country isn't worth it."
Cons: "Not even a bag of peanuts, cookies anything! And have to pay for seats too, on top of flight cost. At least show appreciation for flying with you."
Pros: "Easy boarding, friendly staff"
Cons: "Didn't liked not knowing my seat until arrival, unless I paid more for a seat, baggage etc. Instant coffee Yuck!"
Cons: "Check in crew was limited, one did not know how to help with check in or even access the baggage belt; our flight was delayed and passengers were not kept up to date; finally a passenger with a service dignity began to call out boarding zones not over the loud speaker but just yelling herself - which I was thankful for... it was the most clear direction I had received all morning"
Pros: "The staff was friendly"
Cons: "No snacks, not on time departure on either flight and it wasn’t due to weather, just felt like a cheap airline. Extremely disappointed"
Pros: "Our first flight was canceled due to snowstorm. Once we were rebooked and ready both flights were great! That’s why we choose Sun Country!!!"
Cons: "During a severe snowstorm Sun Country would not make the call to cancel our flight! Almost everything was canceled at 1pm when they shut down the airport...but our flight and 2 other Sun Country flights. So we had to fight the storm to get there in unsafe conditions!!!! As we watched the storm get worse, we actually had to board the plane! Then we had to deboard when the airport shut down again.. I felt very unsafe! By the time they finally canceled at 5:30 we were barely able to get the last cab from the airport. Sun Country put us in a dangerous situation to save a few dollars by not canceling the flight!! I was a flight attendant for Sun Country for a short time and thought I had seen a lot, but this was a very poor judgement call!!"
Pros: "Excellent prices, excellent first class upgrade price, new leather seats, delicious food, great service."
Cons: "Late take off, no leg room."
Pros: "The crew was nice."
Cons: "Almost an hour delay at the gate. I understand there was some problem with the plane and I’m glad they fixed it, but maybe give everybody a cookie or something instead of pushing all your snacks that are available only with a credit card."
Cons: "seats too small, too tight"
Cons: "One of the flight attendants was a little crabby. Not tome but to a neighbor passenger"
Pros: "Crew was friendly, Easy to find where to go"
Cons: "Uncomfortable due to being too hot in the plane most of the trip, Long security line would have been nice to open up a couple more. No complimentary snacks."
Pros: "Crew friendly, helpful, efficient. Seats more spacious and leg room compared to newer planes."
Cons: "Age of plane evident in take off and landing in terms of rattling noise and screeching of landing gear coming up and going down."
Pros: "Friendly, helpful staff"
Pros: "Friendly and helpful staff from check in to curbside. Baggage claim very fast, yet not distructive. Diffinitely use Suncountry whenever possible."
Cons: "Online booking not user friendly. Had questions needing live personnel, and nearly impossible to do so."
Pros: "Sun country consistently seeks to surprise and delight. They anticipate issues and when possible, have them resolved before you even step into line. II fly Sun Country whenever I can."
Pros: "Everything went smoothly."
Pros: "The seats on the flight to Florida were super comfy.... they were green and didn't shove my head forward - aisles were so much wider and more room in overhead - Free carry on was great MUCH PREFERRED OVER SPIRIT :) for a good price too"
Cons: "Seat not as comfy on the flight home (blue??)"
Pros: "5 stars for the crew"
Pros: "Easy check-in and boarding at Minnesota's hometown airline. Will always fly Sun Country if it's an option."
Cons: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Pros: "The flight was 2hours delayed with no excuses. We boarded with no apologies or discounts given. We the passengers were disgusted with service!"
Cons: "The flight attendants were nice! The passengers were nice too."
Pros: "Great flight. Smooth landing and lots of leg room in the exit rows."
Pros: "We got a good deal from Frontier Airlines, and decided to try them out. I can say never will I do that again. Our flight was cancelled and they were awful to deal with, leaving us stranded in Orlando. I booked a flight with Sun Country and everything went smoothly with Sun Country. I even was interviewed by the news and told them that we were happy to be with Sun Country- so hopefully that gained you some more business. The crew at the ticket desk, the pilot, and all the flight staff was wonderful. They made an awful day so much better. I am very happy that we were able to find a flight back to Minneapolis with Sun Country. We will for sure fly Sun Country from now on."
Cons: "Only negatives were having to pay for a checked bag and also the seats seemed more narrow then what we were used to. The arm rests didn't go up all the way, so that was slightly uncomfortable. Other than that, we were very pleased."
Pros: "Good to have nonstop flights! Friendly flight attendants."
Cons: "No word from the pilot on either flights."
Pros: "Everyone from checking in to getting off the flight was so pleasurable and really made me feel welcomed and safe!"
Pros: "I had the best experience. The nicest blond haired flight attendant, who was 53 years old. You could tell she love her job and genuinely cares about the people aboard the aircraft. Her patience and wit is something Suncountry is BLESSED to have. She is incredible. Hands down the best flight attendant I've come across and I fly incredibly often. THANK YOU!"
Pros: "The price was amazing"
Cons: "There was no wifi."
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Pros: "All other aspects of a flight"
Cons: "The girl behind me constanly kicking my seat !!!!!. Never been so annoyed in my life."
Pros: "I liked that the flight was nonstop"
Cons: "What I did not like, was the feeling that the staff was not friendly... But they were considerate."
Cons: "The seats that you have for regular price were so small that the man next to me (in the middle seat) and I were both uncomfortable the whole way. I just wonder if your plane designers have sat in one of those seats for over three hours. It is ridiculous."
Pros: "Employees and crew seemed very nice and helpful."
Cons: "I upgraded to first class but when I arrived on the plane, someone was in my seat. They had filled up first class without checking to see if anyone had already had bought the seat. I stood in front of the plane for about 10 min while they figured it out. They finally found me a different seat in first class."
Pros: "The flight arrived 10 minutes early"
4 hour delay Lost connection
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
Cons: "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
Cons: "Did not make this flight"
Cons: "Nothing. Great flight"
Pros: "Crew was amazing. Went well above the call of duty working until 3AM to get our very delayed flight to Philadelphia."
Cons: "Flight was super delayed."
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Cons: "The food was pretty terrible, especially the egg breakfast."
Pros: "Overall very good flight!"
Cons: "Nothing much!"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "Smooth flight"
Cons: "If there were no delays"
Cons: "It's a long time in an ever smaller seat"
Cons: "Weather delay 5 hours"
Pros: "Clean plane. Pleasant crew"
Cons: "There was a mechanical failure that wasn’t caught at preflight and made us anxious about dependability of the aircraft Also resulted in an hour and half delay for departure"
Cons: "Nothing, great job"
Cons: "Flight was delayed"
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Cons: "The attitude from the crw"
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Pros: "How fast it was"
Cons: "No tv"
Pros: "Being able to pick your seat ahead of time, comfortable leather seats, snacks, on-board entertainment and free carry on make it worth paying a little extra over the other budget airlines."
Cons: "Constant delays. Maybe it has more to do with O'Hare itself than AA."
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "The crew was nice"
Cons: "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Cons: "Delay and bumpy landing"
Pros: "Arrived in Dallas early"
Cons: "1. Flight crew stopped coach passengers in the middle of boarding to take drink orders from first class passengers. Very rude and unnecessary. 2. Flight crew allowed passengers to wait for the restroom next to the pilot access door. At least five times with single passengers waiting and once with two waiting. Crew said nothing. 3. Flight crew did not check seatbelts prior to takeoff in the forward section of coach. At least one seatbelt remained unsecured and one child had a backpack on his lap during takeoff. Very unprofessional crew. Credit card promotions over the PA system were very annoying and unintelligible."
Pros: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason. There were flights leaving Orlando. When I called to ask why since all I received was a text message the customer service rep was rude. Then I received another text message on 9/13 at 4:30 am saying my flight was canceled and we were rebooked again!!! After calling again I was told if I want to leave on Friday we would have to leave from another airport that was over an hour away which means $225 in transportation to get us there! This is on top of the 2 additional hotel nights we paid for and additional meals. When I asked if we would be compensated for all the additional expenses we were incurring I was told it's weather related so probably not. I informed the rep that flights have been leaving Orlando since Tuesday 9/12 so that cannot be the case. She said to try to contact them online. UNACCEPTABLE. I will not fly AA again and I will not recommend them to family or friends. If I could give zero stars I would but the survey defaults to one star."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Pros: "The crew was very kind and we had a safe trip in general"
Cons: "2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Cons: "I've boycott A.A. for 15 years now. The only reason I flew is because I didn't have a choice with my connection flight. They still suck.!"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
Cons: "Leg and knee space stink for basic economy, especially as a big guy (6'4")."
Pros: "The flight was very comfortable and quick"
Cons: "Just after take off my television froze and my husband television lost sound, I asked one of the crew members if he could fix the issue, he responded by saying all he has to do is go reset it, but I didn't see him for the duration of the flight nor was the problem solved"
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "Price. That's it."
Cons: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""
Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
Pros: "I landed"
Cons: "Flight was changed which left me with five minutes to get off one plane and onto another. I got to my first gate early and attempted to ask the person there about the timing. She walked away without looking at. On her way down the hall says it will be open in an hour. An hour later I go to the gate. A woman is there and finishing up with another customer. When it was my turn, she said she was closed, yet she helped the joy behind me for over an hour. I know this because I got In the generic questions line and stood there for an hour watching the woman who was "closed" help this guy. When I was FINALLY able to talk to someone, the only thing he told me was to walk fast. That was well worth the 2 hour wait. I will never fly with American again."
Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."
Cons: "The flight from Phillie to Albany was very warm. Stewardess genuinely apologized."
Cons: "There was an hour delay and this was a very noisy flight and way too much movement. People constantly getting up and down to talk with their friend or family members."
Pros: "Everything other than the entertainment system was fine. Boarding process was very smooth!"
Cons: "The entertainment system -- touch screen interface through which you can usually listen to music, watch tv shows and movies -- was down for the entire flight. Not fun."
Cons: "I did not get to go on my trip because I was told that I couldn't travel outside of country on a one-way ticket and when I call the airline customer service number they were not helpful either. I lost my money and flight, they wouldn't even let suspend the ticket for later used. Worst experience ever"
Safety..care about the passengers, crew very polite, very roomy and spacious,
Cons: "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
Pros: "Most things were fine, it left on time, seats were as expected etc."
Cons: "I had to check my carry on because they ran out of room on the plane way too early- a lot of us had to check carry ons. Crew in second flight- one lady was rather miserable with her attitude in general. The rest of the crew was great."
Pros: "arrived early"
Cons: "entertainment was offline until 1 hour before landing"
Cons: "100% of staff was rude and they love to nickel and dime you."
Pros: "Quick time"
Cons: "Blanket and better gate management at landing."
Cons: "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
Pros: "The crew was great despite the delay."
Cons: "United lost my bags, flight itself was standard."
Pros: "Entertainment is excellent!"
Cons: "Seats are very close together but the flight is short"
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Cons: "The tv in front of us was not working and neither was the WiFi on our phones"
Cons: "0 space felt like two people were sitting on top of me the entire flight. Seats are so small. No room to even put my arms at my side. I'm 5'9 and my knees were scraping the seat in front of me. Uncomfortable the entire flight. only nice part of the flight was the captain and crew."
Cons: "Wasted time at Orlando, missed my direct flight from Washington to Accra. I had to be re routed through Europe to Accra and spent more than 12 hrs more"
Cons: "Cold, not enough space for carry on"
Cons: "The flight was delayed so I wasn’t going to be able to make my connecting flight and the airline didn’t even offer to cover my hotel room to stay the night. Terrible service in a very competitive business."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "They cut one hour and took off when I made chek in they gave another ticket I was supposed to arrive 6 pm in my destination I arrived 11 pm and they were very very rude when I tried to complain about it! United no more!!!"
Pros: "The male flight attendant who was in the rear respectfully listened to me."
Cons: "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. She used a discriminating tone and embarrassed me in front of other people. She made it sound as if it were a shame to purchase a cheap ticket. She was arguing with another passenger before helping me over the same subject, so when I tried to explain that the smallest backpack was almost empty and fit inside the other, she was impatient, upset ignored me and was already demanding my credit card with the bag tag in her hand rushing me. I paid extra $60.00 after I had paid $25,00 for the first bag when I could have put the flexible kipling inside the Jansport if she had listened to me. The flight delayed after I was unable to defend myself and paid an unfair feer."
Pros: "The crew was professional."
Cons: "What entertainment system? This was terrible. While so many airplanes have personal screens and entertainment systems, this flight was a find your own connection and good luck. Not very helpful and on a VERY late flight (due to weather)."
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"
Pros: "The main reason why I even flew United is that I was desperate to get my destination that day and they had the cheapest flight. It helped that the Customer Service Representative ( Liz at MCO) was extremely helpful and understanding of my situation. My experience with Liz has changed my outlook on the company. There are still humans beings working in United Airlines!"
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "The flight got me from point A to point B"
Cons: "The check in process was a zoo. Stood in line for 45 minutes to check in with United. Only 2 reps were working manual check ins. About 6 reps were accepting bags but mostly just chit chatting between themselves. They pointed anyone with a question to the very long manual check in line. It was very obvious they did not care. The plane was packed solid and it was uncomfortably warm on the flight."
Pros: "Everything was very smooth from beginning to end"
Pros: "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
Cons: "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
Pros: "Not much"
Cons: "The flight attendant appeared rude and obtuse. acted like she was doing the customers a favor, not good at all"
Pros: "The plane was punctual, and the captain got us home in less time than we expected. Excellent."
Cons: "A couple degrees more of seat recline would not have bothered me from either end. I would not have felt intruded upon had the gentleman in front of me had another degree or two, and I might have been able to find a comfortable napping position that didn't leave me uncomfortable. We didn't eat anything on the flight this time, but the complimentary snacks on our other flight were tasty, and the Gin&Tonic was exactly what I needed. While we didn't pay for the in-flight entertainment, we know the entertainment is exceptional, and were only disappointed we were pinching pennies. Boarding was pleasant enough in Newark, but Orlando is a terrible airport, and people there seem very ill-mannered. Not United staff, just people in general."
Pros: "My originally scheduled flight was overbooked and I asked at the counter if I could say "Yes" to the query about willingness be bumped at the Kiosk and get more details. She arranged for me to get on an earlier flight and that was helpful."
Cons: "Because I was voluntarily "bumped" at the ticket counter instead of at the gate, I was not offered any compensation. Seems odd that I would have to be put through the rush/hassle of going to the gate to be compensated for doing this favor for United."
Pros: "Once we got on it went well, so I won't complain! It was a pleasant flight."
Cons: "Well my boarding group (5) was the last to board, we were informed after they shut the door and boarded all other groups that it was overbooked and that 14 people couldn't take this flight. We had 2 in our party that had made the plane (grp4, child n wife). After about a half hr of confusion and a handful of volunteers to take alternate flights, I boarded along with a friend who was traveling with me, they then shut the door behind us telling the rest they couldn't board"
Pros: "Crew on board was very nice"
Cons: "No service waited two hours for our luggage and no one was there to assist us"
Pros: "Flight attendants were nice, the plane had wifi"
Cons: "We were sat against the bathroom in the very back and there is no leg room or any chance to lean back, mine and my wife's backs were very sore after the flight. The plane was outdated, I was really hoping for TV but it didn't have it."
Pros: "Everything ran on time in a smoothly Manor..."
Cons: "Not to comfortable need more space between People"
Cons: "The pane was 2 hours delayed due tom problem at airport. While we sat on the plane for 2 hours in old uncomfortable seats (5pm - 7pm) we were not offered refreshments or snacks. When the flight finally took off and they got to us after 9pm, they had ran out of food. Lastly, this plan was made for short flights. No one should be asked to sit in those seats for 7 hours."
Pros: "Great service"
Cons: "Assent into Lincoln faster than usual pilot did not get to see pilot."
Pros: "The plane was clean, flight was smoothe, cost was good."
Cons: "Made me check my carry on because they stated there was no room which was not the case when I walked on ( found at least 6 spots). I requested to at least be able to look for myself seeing as how my seat was in the very back, but they refused. Also, allowed many customers to store their personal bag ( their backpack) in the bins that were oversized which should have counted as their carry on, just allowed them because they wanted to. They should have made those individuals check their "carry on". Also limited snacks available by the time they were able to provide service to my area of the plane."
Pros: "Early boarding for passengers with children under age of 2 was super helpful for me as I was traveling by myself with baby for the first time!"
Cons: "My flight was late causing me to miss my connecting flight. Having to spent the night here at the airport. I'm still here waiting. I was rebooked on a 11:55am flight for this morning 7/19/16. Very disappointed."
Pros: "We had a good flight on a beautiful day. Smooth ride no weather or atmosphere issues. Thank God. Stewardess was very polite."
Cons: "Wheel chairs were not provided in time. We had to wait till airline emptied and still wait. Cause of lack of assistance for wheel chair transporters. Some had connecting flights, pray they made it there. The ones that came to pick us up one two persons for eight people could not do the job. So we were taken off air craft n put out in lobby, to wait for all to be off the aircraft and then transport, one at a time to baggage claim area. Transporters and stewardess did a very gd job. Just the lack of help. Air conditioner on plane was off, so even ten minutes of smell bathrm, is just too much when air conditioning is off. I got very congested and had to use the inhaler, after a couple of sneezes due to environmental allergies. On top of that, cleaning people got on to clean w chemicals, only to affect me some more. Now I stuffed up, feel horrible, nite was bad with asthma n allergies that could have been avoided."
Pros: "Boarding was quick, that was pleasant"
Cons: "No channels were available to watch for free besides one channel. Someone got sick on the plane with a stomach bug, they delayed the flight an hour to clean it, plus once we landed, we had to wait as they escorted these people out another 25 minutes. They were not keeping us in tuned with an approximate time on this delay. They didnt offer beverages or snacks to help ease the time as i was starving, did not eat all day. The snacks were not great. Overall not a good flight. Surprised Frontier and other budget airlines are better ran."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Cons: "Untied airlines is the worst airline!!!!!!! Would rather just book through other specific airlines instead of going through here and getting placed with untied! I missed my connecting flight bc they couldn't get their own plane door open!!! Scary!!!!!!"
Pros: "Getting off the plane."
Cons: "The crew was rude and abrasive. They were inconsiderate of my travel schedule and caused me unnecessary headache in the experience. The plane itself was old and small. Never flying with United again."
Pros: "They held up connecting flight so that we didn't miss it. We had minimal time to get there because the first flight had to be towed a foot. I really appreciated that"
Pros: "Clean new airplane. pleasant staff. On time."
Cons: "United charges 8 bucks for you to just see where you are now. Worse yet, the entertainment system loops with sound off even if you dont choose it. Taunting you to "just swipe" so you can join the club. I HATE this experience and feel the airline has made a very bad call. I'm sure some bean counter is looking at the "swipes" as proof of his brilliance. but i will pay more to fly on other airlines after this...so screw you guys."
Pros: "I had a mobility issue and was given preboarding and extra legroom seats, which helped my overall satisfaction. The temperature in the plane started very cold and then sometimes would go really warm. Other than that, good flight, nonstop and fast, and pleasant crew."
Cons: "I put poor for food & entertainment, because there were none (for free)."
Seats and leg room very uncomfortable.
The flight was on par with any flight zI had ever taken. the airport was extremely hard to navigate, harder than Ohare, in Chicago !
The flight was on time and the pilot was speedy! We actually got into Cleveland about 1/2 hour earlier than the manifest indicated! Our flight crew was very accommodating and funny - they helped put the entire cabin at ease as there were many small children who were anxious/fidgety and so were their parents. The flight was without problems all the way around. Thanks Frontier!
The flight was delayed several times & left over an hour late
Our flight was delayed multiple times and communication was very poor as to what the issues were or when we would get home. Were in the airport for 12 hours with no weather issues just issues with flight crew availability. Don’t understand why so many flights can be booked if this is a continuous issue?
Pay for everything, seat, bags, water, boarding, etc. Flight from Orlando was serious late.
Pros: "The flight itself was a nice flight. The captain and first officer were communicative and the few times we experienced turbulence I felt like they immediately tried to minimize it. I had a good amount of room in my seat (I was not in an emergency exit row) and I had no problems with my luggage."
Cons: "There was a 2 hour delay to take off. When your flight is at 7am and you've woken up at 3:30 or 4 to get to the airport on time, it's a bit frustrating to wait an extra 2 hours to leave. The gate agents were woefully uninformed and when they did communicate with passengers it was vague and unhelpful. The gate agents kept referring to the need for "maintenance" on the aircraft. It doesn't inspire a great deal of confidence in the soundness of the plane to hear that the maintenance crew is trying to "fix something in the cockpit." The Departures monitors and my Kayak app were giving me delay updates before the gate agents were. At one point we switched gates (it was the gate directly across from the original gate) and I watched as passengers at one gate literally traded places with passengers at another gate because the flights had swapped gates. It was comical. Overall, just a disorganized, uninformative, frustrating mess."
Cons: "The fact i got stranded."
Pros: "Flight wasn’t bad for what I paid for. One MUST definitely do his/her homework before flying to be prepared for all of the extra costs, etc... I was glad I did and was prepared with my own food, neck pillow, etc. I didn’t expect much in terms of creature comforts and therefore wasn’t disappointed. There isn’t much space in the cabin, so I was glad to have my 6-year old in between us 2 adults. Crew was pleasant r and professional. Ticket agent was helpful if a bit “assertive”. I probably won’t try to book them for long flights, but for short flights their fine"
Cons: "The tiny space and small seats!"
Cons: "I cancelled my flight a week before the time of departure they said that it'll cost me $99 to cancel the flight and $86.45 was supposed to be refunded. the lady told me it will take 7 to 10 business days when I called 3 days later on the 10th day I called and the gentleman told me that I don't get a refund I get a credit of the $86.45 that I can use to October 7th to use on any flight. My problem with that is I don't fly often and I had to cancel that due to my job. I feel that if I cancel a flight way in advance before the flight is being departed I should be able to get my refund back I'm sorry to say it is but I would never use this airline company again because if I knew that the first time. I wouldn't have done it. Oh I also found out because I keep getting updates from kayak of the flight that the flight was supposed to been I believe was 8:30 p.m. but due to rain it didn't leave Philadelphia Pennsylvania until around 11:45 p.m. so I'm kind of glad now I didn't go because my family member who I was going to visit would have been very upset because they had to stay up an extra 4 hours and they had to go to work the next morning."
Pros: "The stewardess' were professional and friendly"
Cons: "The flight was delayed, the captain stuck in traffic, and they boarded the plane in the Florida heat without having the AC on. A real health hazard! At first they said that it had to be the captain who could turn it on. He wasn't even in the airport yet! It wasn't until I complained about concern for my child's safety that they called for someone to plug it in. The flight price seems like a bargain, but the individual charges for bags and seat assignments feel tricky and in the end doesn't make this a deal. The comfort on the plane is horrible. If I would have known the seats were unpadded, and the tray tables worthless I would never have booked this flight. My husband couldn't work on his computer as the tray table is miniscule. I have never flown this airline and will never again. There were multiple places in our row that had gum stuck on the floor. Gross. Never again Frontier."
Pros: "all staff were,very nice and polite to everyone and the plane was almost full"
Cons: "I was unable to download the ticket of my minor age 14 child so on arrival at the airport I told the bag check person he gave us a copy of our ticket for boarding as I showed him we had checked in already but could not see his ticket we were TSA pre checked went on to that area with line I went first using my app boarding pass but they would not let the child in saying his,ticket was not present checked TSA but it was when i checked him in,so we had to go through a 45 + min line a second time. very inconvenient almost making us late for flight."
Cons: "Out flight was cancelled after you delayed it for 3 hours. At 2:00AM we finally figured out what was going on. We were stranded in the Philadelphia airport.There was very poor, if any communication. At that late hour, all hotels were booked. We were forced to stay in the airport, with no place to rest. Some passengers got pillows and blankets provided by Frontier which we repeatedly asked for, but were never provided. It was undoubtedly one of the worst experiences of our lives! We are still waiting for our full refund! 3 of us had booked round trip to Orlando, paid for special seating, paid for carry-on bags We expect a rapid response before this goes on social media"
Cons: "Flight delayed 2-1/2 hours, which I understood, the weather was horrible - BUT First the desk clerks were rude and as if people weren't irritated enough this didn't help Then the flight attendants were rude - all around miserable flight AND they charge for EVERYTHING - you may think you are getting a good deal on tickets, but you pay $40 for a checked bag, the same for a CARRY ON you pay for a decent seat they don't even give you peanuts without charging you I am done with Frontier - will never fly it again!"
Pros: "Got me where I wanted to go,"
Cons: "I am allergic to dogs and cats. This is a growing problem for me because it seems that the rules are looser and people keep a pet on their lap and service animals are increasing. There were two on board ( One not a service animal, the other one was) and I spoke to the gate agents who were mostly uninformed and unsympathetic . There is an overall lack luster with everything about FRONTIER and I get the no-frills / buy what you need concept, but there is no accommodation for people with serious allergy, and there is an increasing ability to get the certificate to have a service animal for just about any malady it seems. I respect the need for a service animal. However the passengers who have to sit in an airplane with recirculating air with dander are largely misunderstood. I asked to speak to a FRONTIER supervisor and there was no one to be seen and I got a stock answer from the gate agent in Orkando who was chewing gum so hard, it was difficult to have a conversation. Eventually I gave up my good seat to go further back from the animals who were seated up in front rows. That makes it worse when you have to pass by them to get back to your seat. And again, the gate agents were not helpful in getting me on the plane pre-boarded. Yes I take medication and sometimes I am OK and for the record, there is no truly "hypoallergic dog" for me. That is the excuse I also get. It is tough to live with when people around you do not understand . I was also recently deplaned on United airline because of this problem. I cannot stop flying it is always something now I have to worry about until I get to the gate. I do not wish it on anybody but if you had the reaction of welts itching and swelling it would be better understood as something that needed to be addressed by the airlines. Thank you for reading this long note."
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Pros: "I will only fly Frontier if the cost is way lower than other flights. The seating is so uncomfortable and they charge for literally everything. I'm surprised there is not "breathing air" fee. Although the round-trip nonstop flight to SD from Orlando was only 140 per person. I paid 89 each way for bags and seating. Still at 185 round-trip nonstop, it's a great deal. The flight left on time and we had no issues in the air. I wish I could get more comfort and complimentary drinks and snacks along with TV options during the flight for this price, but you can't have your cake and eat it too. Overall the savings is undeniable. We had some major issues trying to book our summer trips bc they were only showing airfare through 6/6/17 up until last week 2/13/17. Less than four months out before they released and the prices were doubled. Since my entire family lives in Orlando and I travel there 5+ times a year, Frontier has saved us a lot of money! My son travels alone a lot. He is 13. When he flies alone we always use Southwest no matter the cost bc they do not charge extra for any minor over 12 traveling alone and they take great care of the kids in air. No to mention the flights are nonstop, they offer free drinks and snacks, and of course, baggage is free."
Cons: "The seats are extremely uncomfortable, I still ache from this flight. I had a 10 month old on my lap for five hours. I was unable to recline. They force you to check in online or they will charge you more money at the gate. They will charge you for everything under the sun. So glad they don't charge for in lap infants (yet) or a personal bag. Maybe it is just a matter of time. One airline I flew.. (Maybe Frontier or Alaska?) offered tablets for rental to. Watch movies or shows during the flight. Frontier could take a hint and start this practice."
Pros: "The flight was on time."
Cons: "The crew people at the Frontier check-in desk were very unhelpful and rude. We missed our flight because we arrived at the counter to check our bags past the cutoff time to be checked in by 1 minute (due to long lines). That was partially our fault but the representative who was helping us did absolutely nothing to help us problem solve and seemed almost pleased to tell us that she couldn't take our bags. I rarely see such bad customer service. I have heard that Frontier pays their staff very poorly compared to other airlines and I assume this is why the customer service reps are so jaded."
Pros: "First off I've never flied on Frontier before. I've heard some pretty negative things about Frontier but booked a flight anyways because 1) it was 1/2 the cost of any other airline for the dates I wanted 2) it was a non stop from SFO to MCO so how bad could it be. It was absolutely horrible and enough to convince me to never book a flight on Frontier again. Here's some things that you should know if you've never flown Frontier before. They charge $25 for carry on bags and $30 for a checked bag as long as you purchase ahead of time. If you show up at the airport and pay there then the cost for a carry on is $50 and a checked bag is $60. You are allowed to bring a personal bag for free as long as it's not bigger than 18x14x8 and that's what I did. You can't choose a seat on Frontier unless you're willing to pay an additional $12-$42 so you essentially get whatever they give you. The plane was an A319 but the most stripped down version that an airline could probably purchase. The seats don't recline and it's basically a plastic seat lined with fabric. Extremely uncomfortable to say the least. The employees for Frontier across the board are very unprofessional and rude, at first I just thought it was an isolated incident but the more contact and interaction I had with Frontier's employees the quicker I realized that it's company wide the level of unprofessionalism exhibited. If you want a snack or anything to drink including water you better be ready to pay a premium, so it was a rough 5 hour flight. On the way out of SFO my plane was delayed over 3 hours. When I asked about the delay they said it was weather. The funny part was that only Frontier flights were delayed. Flying back my plane was supposed to depart at 6:55pm but we actually didn't depart until 11:15pm. Lesson learned and I know that for me I'll pay the extra money to fly with a carrier that I have experience with that better caters to my traveling needs."
Cons: "We had already paid the luggage fee and just needed to drop off our bags for our MCO to DEN flight. It started with no curbside check-in. Incredibly poor service at ticketing/baggage check. A mass of people. No directions. Even employees (when asked, not one volunteered any information) didn't know which line was which. Only four people working the counter. And then the airline called for people leaving on a flight after ours and brought those passengers to the front of the line. When we got to the front of the line the employee's response was "You need to be here three hours before the flight." For a midweek domestic flight? ATA treated us like this once. They're long gone. Goodbye Frontier."
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Cons: "Why would I ever fly frontier again! After all the hidden fees the final price was almost the same as delta! You have to pay for check in luggage along with carry on. You then go to pick a seat and you have to pay for that and for each connecting flight. Then you have to pay $2.99 if you want a drink or a snake. If you want an adult beverage its $7.99. The seats are very cheap and uncomfortable and don't recline. They don't have tv's or wi fi. Delta includes all of this and has a better record for being on schedule. No question who I will be flying with next time!"
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "The staff was very professional. Especially the male flight attendant on F9269 Denver to Santa Ana. Staff on the plane was great!"
Cons: "I understand there were a lot of issues with the weather and the original plane to be boarded. We departed an hour and 15 minutes late and with the transfer of planes, it seemed that at least half the plane did not get their luggage. There was at least 50 of us standing at the baggage claim and we never got our bags. There was also no one to really talk to about it except one person. We all lined up to give our information to her. Fortunately, I was already talking to her when the line started and got that done pretty quickly. As far as the rest of the passengers, I'm assuming if they were at the back they had to waste another hour waiting to give information after waiting about an hour for our luggage. Also, I live local so it is not a big deal for me to go to the airport to retrieve my bag, wherever it is. Others do not have that luxury."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Pros: "The animal on the plane was cute. Otherwise, nothing."
Cons: "The plane was late to board which they blamed on cleaning. When we finally got to our seats (both flights) they were filthy. My first seat actually had a chunk of hair and a napkin on it. My second crumbs all over the seat and floor. The seats were horribly uncomfortable and did not recline. They claim they have low fares but there were hidden costs (charges for picking seats AND carry-on bags) that we didn't learn about until we arrived at the airport and had to use money we saved to spend on vacation for the flight instead. I would have rather paid weeks ahead so I didn't have to use our fun money."
Pros: "Initially the cost of the airfare seemed too good to be true....we ended up paying $190 in addition to the cost of the tickets."
Cons: "1.Hidden costs - we have carry on luggage that ALL other airlines are fine with, but when we got to the gate to board they told us they weren't for carry on and had to pay and additional $60/piece($120 total) and threatened that we couldn't board if we didn't pay. Then they allowed us to carry them on and they fit easily in the overhead compartment. 2.Mass confusion boarding on the return flight. There were designated long lines, then other personnel would make changes to the lines confusing everyone even more. 3.We had our bags pre checked, our boarding passes printed the night before (as recommended by the airlines) to expedite the boarding process and we still had to stand in line with the other passengers who had not completed this ahead of time. It did not expedite anything for us. 4.Seats do not recline, very uncomfortable. 5. No vomit bags....we had a very turbulent decent and many people in need of sick bags. Many ended up vomiting into their personal bags!"
Cons: "The seats didn't recline, there was no wifi and when I asked for a sip of water, to take a pill, I was informed I would have to buy water if I wanted anymore than a sip. About half way through my trip (9 pm- 3:30 am) a flight attendant snapped on my over head light and accused me of using my ecig and demanded I give it to him. As I handed it to him I explained I was not using it and deployed the button to show him it wasn't even on. He then "confiscated" it. About two minutes later he returned it to me and told me not to use it again or I could be jailed. After I got off my flight I found a Frontier Airline supervisor and told her what happened. Kim took the tag off my bag (for flight info) and told me a report would be filed and I would here from the airline in 24-48 hours. Three days passed and I finally called them just to find out that there was never a report submitted for me. Poor customer service!"
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"
Pros: "I got to my destination safely."
Cons: "Seats are like sitting on a piece of plastic and they don't recline, which was funny every time we landed or took off they would ask to have the seats put in the upright positions. The minimal savings you think you are going to have go away quickly when you find out you have to pay for a carry on and pay for a checked bag. Oh and you want a soda and a snack on your 3.5 hour flight? better be prepared to dish out for them as well. When you are getting on the flight they have billboards going down the walkway that say Featured on Frontier and Showing soon on Frontier, but no TVs to view on. No place to plug in your devices to charge like the other airlines I use. I can safely say I will never fly Frontier again."
Pros: "The fact that they charge for carry on luggage encourages people not to bring those over sized bags. So finally there is some room for your stuff."
Cons: "The fact that you find out after you booked that there is "NOTHING" included. You want to check a bag, "That cost extra" You want to bring a carry on bag, "That cost extra" You want to sit with your wife, "That cost extra" You want something to drink, "That cost extra" The worst part is that you have to pay extra for each flight separately. By the time you add all those "That cost extra" together, you can book a flight with an airline that at least serves you a cup of coffee during the flight."
Pros: "There was really nothing I liked about it."
Cons: "The uncomfortable seats that don't recline at all. You are charged for your flight plus you have to pay for your seat. There is no time of entertainment that is offered so why ask the question. Baggage is ridiculously priced! You have to pay for refreshments and snacks when other airlines offer it free. For a 5 hour plus flight it's not worth it. I will pay the extra amount to be more comfortable and have smiling attendants who look like they enjoy their jobs. Won't be flying Frontier again. It was like flying Spirit airlines which I stopped flying years ago."
Pros: "The crew, as always, were very polite and helpful and trying hard to make up for errors that were not their fault."
Cons: "My flight was 4 hours late taking off, which was blamed on weather amass although I fond this questionable after reviewing weather in the areaspam involved, I'll give them that. My flight on the way back was over 4 hours delayed for no reason that I could glean from speaking with representatives. We got no advanced notice even though the plane had not yet left a destination around 4 hours away. We were told a plane was coming from another airport and would be there by 6. The plane did not arrive until 9. No explanation. No compensation. Nothing."
Pros: "Everything was awful"
Cons: "If I could give this rating a 0 stars, I would. I never plan on flying with this airline again. The attendant was extremely rude at the beginning when I tried to check in and I almost had to miss my flight because she was trying to charge me for a bag that was a carry on (charge me triple the amount) and that fit perfectly on the overhead, I even took a picture. She was extremely rude and unprofessional and put a hold in my account trying to get me to miss my flight. Luckily, the attendant at the boarding gate was already having a bad day due to the incompetence of his fellow coworkers and just let me go on. It was horrible. 0 stars, worst airline and flight ever"
Pros: "I like the fact that I was a really really smooth flight. The attendants was pretty cool, very professional. I was able to get a seat in the front row which was super awesome."
Cons: "What was really a bit upsetting for me was, when I went to check in at the front desk, the airline attendant was helpful and very professional. My boarding pass did not have the gate number printed on it, and I didn't even notice it until I got passed TSA. I felt like it was the attendant responsiblity to make sure everything on the boarding pass was correct, and my reason for saying so is I was too busy or focused on getting to security and thinking about the rest of my travel. it was just my luck that I remember to check my online itinerary that was sent to me via email to see the gate number. I know this may not be the airlines fault, but On my flight we left ahead of time and landed super on time, but still spend almost an HOUR!!! due to some maintenance issue at the gate in Atlanta. It was an horrible experience, I had a meeting I was suppose to be at at 8am. Everything was going so right with the flight I felt like I was going to make it. I just felt that the entire situation could have been handle a bit better :("
Cons: "O couldn't take the flight because the cost of my luggage exceeded the costed my fight & was not allowed to cancel for refund of any kind."
Pros: "The ontime schedule of the flight which went well"
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "The flight landed early."
Cons: "We spent 15 minutes taxi-ing off and on the runway. Baggage was sent out 27 minutes after passengers left the aircraft. My seat was at the end of the aircraft, and I had to pay extra for that, and had sticky gum all over it. When I told the flight attendant, she said, oh no, really? The flight attendant did nothing to help me be reaseated or clean my seat. After a passenger vomited, the flight attendant did not help the passenger by providing anything to cleanup. The aircraft stank of vomit as we sat in the runway for 15 minutes. The flight attendants woke me up to sell their credit card, but not to provide refreshments/water. The announcements went on for over 10 munutes. My seat was surrounded by screaming and crying infants and nothing was done to help those mothers calm their children down. The seats had very little leg room for anyone my height and taller (5'9"), despite having to pay for the seat. I will not fly Frontier ever again. The upfront low price doesn't reflect the baggage, carry-on, and seat add-on fees, so it's very deceiving."
Pros: "The crew was friendly and the plane was clean."
Cons: "'Only Pay for what you Need!' This is the slogan where all the hidden fees lie. But what do you really need? A carry-on? Who doesn't need that? Well It's gonna be $60. A cold glass of water to hydrate during a 3 hour flight? $6. Oh yeah if you want a seat on the plane you already paid for, it's going to be $16-50. frontier ends up costing more than its competitors even after cutting every luxury on the plane to save its customers money. (Seats do not recline and no TVs). I think I'm seeing a trend in the reviews, Frontier. Stop being dumb. I will never fly with them again."
Pros: "There wasn't anything clearly that I liked. There were some things that I was able to tolerate however."
Cons: "Although the price of the flight itself was cheaper than other airlines it's really not worth it. For one, you often pay a lot more than the stated price of the flight. You pay for such "extras" as obtaining preboarding seats online, checking luggage at the terminal (instead of online), obtaining seats that recline, obtaining seats with "extra legroom" (for a mere $50 one way), on board nonalcoholic beverages and even water were extra. In addition the cost for carry-ons and extra luggage was considerably higher than other airlines. Frontier doesn't coordinate with TSA, so your TSA preboarding clearance is worthless. But worst of all were the seats. Very little padding and the nonstop flight of 4 1/2 to 5 hours was really misery. Of course you could bring on a seat cushion with you, but that would cost extra.. Even with all of this, I probably saved a few bucks my flying Frontier. But really, life's too short to see how much misery I can put up with just to save a few dollars. I won't be flying this air airline again. Frontier might work for young healthy men and women who are taking short brief trips, who don't carry any luggage and who don't mind sitting on a seat that feels like a wooden bench."
Pros: "The cabin was clean, and the staff was friendly."
Cons: "I was disappointed in the surprise costs of luggage. I packed everything in a carryon so that I wouldn't have to pay for a check bag, but turns out a carry on costs $40 at check in. I understand it was a cheap flight, but I may have made a different decision if I knew there was an extra hidden cost of $80 round trip. On other notes, on the first flight of my two, the plane was swerving back and forth on takeoff and landing. The weather was fine, and I've flown plenty enough to know this wasn't normal. My second flight was fine. It was on the same plane, but the crew changed, so I guess it was pilot causing it to be this way? The seats were uncomfortable in coach for long periods of time compared to other airlines, and did not recline."
Pros: "It's cheap. Well, the baseline ticket at least. For this flight, I wasn't bringing any luggage (it was a short flight as part of a move, and all of my things were being carried via other means), so it made sense."
Cons: "The airline nickel and dimes you for everything. Carry-on or checked bags will cost you. A drink on the plane will cost you. We were delayed about 20 minutes getting on the plane and then sat on the runway for over an hour before we left. The last 20 minutes of that was due to wind reducing available runways for all departures and arrivals, but the first runway delay was caused by not one but two maintenance issues. Frontier actually just finished replacing their old planes with newer plans that have more uncomfortable seats with tiny trays and no on-board entertainment. For a short flight, it's not horrific, but for a cross-country journey, it's highly uncomfortable. The crew are just "there." Gone are the days of a warm cookie when you sit down. I've never had happy or friendly attendants, either. They do their job at the minimum. Slow to respond to guest issues and I've seen them be a bit rude with customers as well. I've had issues in the past with Frontier and lost luggage and lacking customer service. I only went with them this time because I wasn't bringing kids or luggage and just needed a cheap one-way. Otherwise I would never fly them."
Pros: "The crew was very professional and very nice. The equipment was new and clean, which is also greatly appreciated. Excellent job in these two areas."
Cons: "Absolutely do not like that Frontier Airlines does not offer TSA Pre-Check service for its passengers who are enrolled in the program. I was not aware of this ahead of time, but it was confirmed to me after looking at my ticketing and speaking with several TSA agents from my departing airport, Orlando (MCO). They said Frontier is one of the very few carriers that do not participate in this program for some reason. I would love to know what that reason is? This is a very important feature for me. Without a good reason for not offering this service, I must say I am far less likely to chose Frontier in the future, along with having to make recommendations to my colleagues to avoid Frontier for this reason for their travel needs as well."
Pros: "Not much. I expect to get from point a to point b on any flight, and that was done. Yippee. That's about the highlight, departing flight was delayed 1.5 hours for no good reason, excessive bag charges not made clear up front, cramped uncomfortable seats, not even a complimentary sip of water. On return flight bag fee was $10 more, I asked why, holiday rate I was told. So my small, carefully and frugally packed bag cost $70 to fly. Irritating. No more Frontier for me. And they have the gall to put a wolf on plane tail, referred to as Virginia by the flight people.Such an insult to both the animal and the woman."
Cons: "PAYING FOR A CARRY-ON?! That's bad form. Paying for sit down after we have already bought tickets? Just be up front with your costs. Thankfully I called the airline and was told if I didn't pay for a seat, one would be assigned for me on my boarding pass. I was not going to pay even more to actually sit on the flight. Two flight attendants ignored me and when they came to our seats they wouldn't even look at me when I smiled at them and was curious about food. I saw it done to other passengers too. I was extremely disappointed by that. Furthermore, Frontier needs to know how long the flight is going to be. Don't be guessing and then be surprised there is no gate available for you. I was told the flight will be 3 hours and it was advertised as such. In the end it was only 2. That in itself is fine, but where was the organization of the company when planning the flight, especially since the flight itself was smooth overall. I just found it weird. The seats were nice and clean. At least the captain updated us when he could. That, I appreciated. Overall, not the best airline but they'll safely get you fro point A to point B and for that I am thankful."
Pros: "Not one single thing."
Cons: "This airline is TOTAL GARBAGE. Flight to Orlando had two hour delay due to mechanical issue. They rushed to board us, we sat on plane, started to pull from gate then right back to gate to unboard. Sat in airport clueless, finally flew. Expected arrival 11:15pm, turned into 1:40am. Ended up costing me double $$ when I had to re rent a car because our counter closed at 1am (not a problem had we been on time) Flight home wasn't any better. Separated my companion flyer and myself, attendant got very snippy when I asked about it - told me I should have paid extra money to sit next to each other. Arrival into Phila airport, waited an HOUR and 10 minutes for our bag. Never again. I'll spend more money on better airlines to avoid that headache. Ended up wasting money on other things just to "save" a few dollars on my flights. Worst flight experience I've EVER had, that says a lot when you fly 2-3x a month."
Low cost flight. The plane had all the passengers waiting on the tarmac for over 2 hours! The offered no food or drink to compensate for the delay. Also, the pilot did not give enough updates on the delay leaving many of the passengers wondering what was going on and when they were actually going to be able to get off the plane.
Spirit needs better seats
Got me from A to B. Nothing more nothing less.
We really like traveling with Spirit, staff is very friendly and make you feel very confortable
At least offer the people a cup of free coffee or soda
This is the worst airline ever! Do not fly this airline if you want to actually get to your destination on time. Multiple delays, cancellations, and long lines. Very poor customer service.
The flight was as expected. Some of the flight attendants were very rude to the passengers which is one reason why I would not recommend Spirit to anyone.
Everything and everyone was great except one flight attendant Cindi. She was rude and disrespectful. She needs some customer service skills and I will be writing a corporate complaint on her. It’s not what you say but how you say it.
Our flight from Aruba to Orlando was terribel.We departed late and when we atrrived at Fort Lauderdale,we learned that the flight to Orlando was cancelled.They put us on a flight for july 29 !!We traveled with greyhound to Orlando and arrived at the hotel at 7 am the next day.Spirit did refund the flight Fort Lauderdale to /Orlando,but that is not the way it should be.Noticed that Spirit has a lot of cancelled flights !
This has to be the worst and most unorganized ghetto airline I’ve ever been on in my life never again!!!!!!!!
This was a terrible experience as a first time spirit traveler. The flight was delayed for 5 hours and the agents did not verbally communicate with anyone regarding the delays. Last minute gate change was provided 15 minutes prior to boarding to only have us wait until 5:30 to board the flight. Complimentary snack and drinks could have been provided for the extreme inconvenience. I will never fly spirit again.
Horrible experience. I booked my flight nearly 2 months in advance. Paid in full. We had so much trouble checking in online. I paid extra for reserved seats so my wife and I could sit together. Somehow, we had two different seats. It was a horrible hassle to get us to sit together. They didnt have my reservation or reserved seating. My check in apparently failed and didn't show on their part that we paid and reserved our flight. If it wasn't for my wife getting frustrated and a little wild we would have missed our flight. Keep in mind we showed our confirmation showing paid in full with reserved seating. It was really a terrible experience. I am all for cheaper flights, but I am truly not going to be flying with them anymore. It is a horrible feeling almost missing your flight for an issue that was not your own.
Cons: "1. Flight was delayed multiple times,. Was supposed to leave at 10:17AM and didn't leave until 2:30PM. 2. I was directed to different gates by Spirit employees who should have known (or should have known how to find out) where the new gate was. Very confusing. 3. Flight crew told us that our plane was continuing on to Denver (my final destination.) After the other passengers had exited, a flight attendant made an announcement that we had to vacate the plane due to the crew change. I exited the plane. While I was in the airport restroom, the gate attendant made a garbled announcement that my flight was shifting gates. When I got back to the gate, the attendant told me that we were on a new plane leaving from a different gate. I had to run from gate 34 to gate 18, and was the last one to board. It would have been better we were told to go to the new gate before we exited."
Pros: "Onboard crew was very helpful and friendly."
Cons: "Everything else “Spirit” related was a debacle. We lost our baby’s stroller attachment for the car seat. Very helpful as without it we are unable to use our stroller. Attempted to have several Spirit employees help however all everyone did was send us to another person and ultimately the last person just ignored us. We went down to baggage claim to see if by chance anyone turned in the attachment but we’re only told to file a report and if they so happen to find it they will contact us. This is no help whatsoever. Will never fly spirit again!"
Pros: "They were on time."
Cons: "There was a fee or charge for EVERYTHING. The difference in price for the next least expensive flight more thsn made up the difference in feees ( baggage $65, carry on $65, better seat $25 but no guarantee- no free water, sift drink, or cofffe. No snacks. Everything was charge and expensive The Seats were small with no leg room and no recline option. One of the most uncomfortable rides ever. No entertainment option I guess if I was only going a short flight it’d be ok but still never a 1st chioice And remember cheap airlines means kids will be on board"
Cons: "When i checked in I was told that i could take my one paid for ( at check in prices) through the security and down the gate...they had put a green tag...no less then 3 people said wait right here when you de plane your bag will come up on ramp ...NOT baggage claim I waited 1/2 an hour before I was informed my bag was now in baggage claim.... Meaning run my butt of get my bag go to check in again through security to board another flight. and no help from this airlines I did make my connection.... really poor to say you will do something then totally screw up."
Pros: "The crew was very nice and friendly aboard the plane."
Cons: "Upsells. Upsells. Upsells. It started when I found there was a charge to choose your own seat. Then there were the bag fees. I expected the checked bag fee but they actually charge MORE for carryons. Then when we got to the airport there was a weight charge on top of that. Then, once on board there was a charge for a drink. EVEN WATER. The plane was new, but the seats were hard with little padding and don’t recline at all. Forget about using the tray table, it’s just big enough to set most modern smartphones on. If you buy spirit thinking it was a d al like I did, you will be disappointed. All the fees we ended up paying put the cost above what it would have been to fly southwest."
Pros: "The flight crew was polite and attended to my needs and they were actually funny."
Cons: "I did not like the limited food selections and the small portions that were served. Also, I always like it when the pilot informs you of the area of the country you are flying over. For example I recently took a flight from Las Vegas Nevada to Melbourne Florida and that pilot on Delta explained where landmarks were all along the way. That is something comforting about a pilot connecting with his crew and the people aboard the flight. So I would really like that if Spirit would include that. Additionally I do like onboard entertainment but maybe the fares would have to reflect that."
Pros: "Really smooth flight, great landing especially traveling with an infant."
Cons: "Gate crew couldn't update gate board with flight delay details, then before even boarded our delayed flight the next flight booked at that gate was listed causing confusion. Gate check tag for stroller was attached and claim check received. Stroller was loaded at MCO. Upon arrival in BOS none of the 4 gate checked strollers were located and brought to the waiting parents. We were then told by ground crew there were no gate checked items ragged and the strollers were put on baggage carousel. 20 mins after all bags were claimed there were still no strollers. Crew at baggage claim was notified and without letting us know what she was doing she walked away from the 4 sets of parents. She returned saying she didn't see them out back. We were asked to fill out lost luggage forms. As we began filling the forms the strollers came down the baggage claim without explanation of why no one could find them. Each one had the neon green gate check tag visible. This delay of almost 40 minutes caused me to miss my scheduled bus with a cranky infant."
Pros: "An airport attendant, Alfonso, was wonderfully helpful and friendly. He took good care of me, as I was needing wheelchair assistance."
Cons: "When we arrived, I needed wheelchair assistance. I was picked up on the gangplank, and taken to the gate across from our arrival and LEFT THERE. No offers of help after that. I had a 3 hour layover, and finally Alfonso asked if I needed additional assistance. No one else was I interested in helping me get to food or a restroom. During the course of my layover, I heard over 6 flights have gate changes. Ours also was changed...at the time we should've been boarding. No explanation or apology for inconvenience. And again, I was LEFT THERE with no assistance. I finally flagged someone down to get a wheelchair and take me to the new gate, where I was LEFT AGAIN. I finally got up and walked to a restroom in my own (in great pain). The info for our flight remained on the screen at the old gate, with no mention of a gate change, and the new gate had NO information posted about our flight anywhere...which led to a great deal of confusion, chaos, and angry patrons. The gate change also caused us to board 30 min late. The Spirit employees were hard to find (laughing and hanging out in a closed-off area behind the desk). They were not friendly, helpful, or even understanding about the situation. I asked to be the last one on the plane (needing wheelchair assistance), and was told no, with no kindness or explanation. The flight attendants on this flight were not any better than the ines in the flight before...only w/o the funny commentary. And, another long flight with no entertainment, comfort, or friendly assistance. When we arrived at DFW, there were storms (that would've been avoided if we had left Orlando in time) that kept us in a holding pattern for an hour and a half ON TOP of a two and a half hour flight. The flight attendants used this time as a way to make MORE money for the airline by charging money for any food/drinks during this time...even water. We were on that cramped plane for 5 HOURS and were still having to pay for water. This was one of my WORST airline experiences in over 40 years of flying."
Pros: "Getting to Detroit safe"
Cons: "Being herded like cattle into the plane and then told for the fourth time delayed again but this time you are stuck on the plane for a hour and a half. Then we finally arrive in Detroit 3hours late and 3 other united flights that arrived after us get their baggage before us. It's like they held our bags were held hostage. Waited again for a hour for luggage in Detroit. It's like flying gives them the right to your property and treat your horrible. I'm all done I would assume it's kinda like jail but I have not broken laws. Horrible expierence. Never fly spirit"
Pros: "The flight crew were very upbeat and friendly and made the flight enjoyable. The staff also played trivia games with the customers that kept everyone entertained. The flight attendant also gave my small son sticker wings just for flying and was beyond sweet."
Cons: "Our flight was delayed and we originally were all seated with out seat belts waiting to depart to only be told our flight was now delayed and that we all had to exit the plane and wait 2 hours. A flight delay is understandable but boarding and then having to get off was a little frustrating. The flight for the most part was comfortable but wished they at least had a front seat pocket to help hold items during the flight but instead only had elastic bands. Also the tray table is half the size of a normal one so holding a larger lap top is not that comfortable."
Pros: "Staff gave me a refund for return flight& baggage fee"
Cons: "I was supposed to depart at 10 pm. Flight was delayed twice via email & again once I arrived at the airport to 1:40 am. Around 1 am, the flight was cancelled. There was almost an angry & very immature mob at the gate desk for flight rebooking or refunds. There were few flights for the following evening, which sold out quickly; then rebooking were for the day after that. They did not offer to cover any hotel arrangements. The staff handled it pretty well, but it made my wait to get a refund even longer. I had to find a rental car to drive overnight from Orlando to Atlanta. I finally got home at 10:30 am."
Pros: "Courteous, smiling flight crew--professionals--were aboard the plane, well-versed in their jobs and prepared for every eventuality."
Cons: "It was not Spirit's fault that the flight was delayed for two hours--that was due to weather--but there were no updates and when the clerk got on the intercom she was very soft-spoken and hard to hear. In order to effective deal with flight delays, one needs to have consistent updates, so that one can inform friends and family and arrange for rides from the airport that don't have to wait forever for the palne's arrival. It is difficult to be over six feel with long legs; leg room is nonexistent,, and non-reclining sits are difficult. Although I would never pretend that this was at all the fault of anyone at the airline. I was seated next to a woman who was very large--at least 400#, and quite broad-shouldered--and she took up half my seat. My back still aches, I couldn't lean back or straighten out or get comfortable in my seat because of her size. It made for a painful, difficult flight."
Cons: "Flight was just delaid 4 1/2 hours. The fuel truck that we were waiting for broke down that was another long wait. The air conditioning on the rear of the plain didn't work, and when a few people became overwhelmed withe the heat, and asked for water....they had to purchase the water. One flight attendant was RUDE non caring and just nasty. Wish I had her name!!!! People were also upgraded to bigger seats with out paying. I PAID FOR A BIG SEAT AND IT WOULDN'T EVEN RECLINE!!! SO UN FAIR.......IF YOU DONT SPEAK ENGLISH OR KNOW SOMEONE AT THE CHECK IN COUNTER YOU GET FREE BIG SEATS AND WHATEVER ELSE!! Oh yea, other airlines checked bags weight limit is 50lb yours is 40. Didn't know that, I had to unpack and take stuff out. Why? You already charge $50. to check a bag, CRAZY. THEY CAN'T FIND MY GLASSES EITHER... WORST FLIGHT EVER!!!!!!"
Cons: "Will never fly Spirit airlines again. First flight was cancelled, return flight was delayed by almost 2 hours. I waited at the ticketing desk for 3+ hours (while on hold with customer service on my cell phone). Never had my call answered and also did not ever get to the counter for my refund. HORRIBLE experience, worst customer service ever. A total inconvenience, I had to rearrange all my travel plans, incurring many additional expenses and also book a different outgoing flight at a higher cost in order to get to my destination. Also, the flight seems cheaper but then they gouge you by charging for your seat and also for your carry on. Not any cheaper in the end. NEVER AGAIN."
Cons: "The staff was not happy you could tell they did not want to be there they were very disengaged. This was the second time my flight to Puerto Rico had been canceled. And then it was canceled while I was in Puerto Rico without notice . There was nobody at the airport no one answering the phone's nobody to talk to nobody to resolve issues . I waited on line for customer care/reservations for over four hours and I have proof . That is unacceptable for any business economy or midscale . And then you're only offered $50 when you had to pay for another ticket pay for another night in a hotel in extra day in a rental you're out over $500 and they give you 50 ."
Pros: "I liked no stops. The crew were very friendly."
Cons: "I do think they should provide at least free water. I don't like that they changed their size bags and then once we got there they said "oh that would have worked" - we paid for a bag online when we paid for seats because of the dimension change and not knowing what to expect (it happened after we booked). I would have preferred if I wasn't given a higher price since they changed the carry on size they should have given me the baggage price when purchasing the original tickets. They don't send you a notice to preregister and they should say ...no need to preregister but if changes happen we will update you. it was a little disconnected to know have a confirmation like that."
Pros: "Nothing... I didn't like the way the airline seems to offer such amazing prices only to find out that you pay for EVERYTHING. At this date and time 2017... no airline should have to charge for a simple carry on. Overall, I was unhappy with the experience. I would not recommend the airline or fly Spirit again. Unless it was an emergency."
Cons: "I didn't like the way the airline seems to offer such amazing prices only to find out that you pay for EVERYTHING. At this date and time 2017... no airline should have to charge for a simple carry on. The $9 club is really not that much of a discount when you are paying for everything like seat selections and carry ons. If the airline is going to charge for everything, then at least the hand out of water, coffee or a simple bag of buts or chips should be avail for FREE. I also couldn't believe there was NO WIFI not even avail for purchase. Its 2017 - come on. The seats are so uncomfortable also....stiff and hard. Not even support for your head or back."
Pros: "Nothing. We were treated like Idiots."
Cons: "They wanted to charge for everything we had, including the purse that my companion was carrying. I found out later that our backpacks and purse were under their posted "Guidelines." When she told us that the baggage fees would be almost $400 for the two of us, I said "You are insane." and we rented a car and drove 15 hours instead... with car rental and gas and hotel, we still spent less than the baggage fees! When I called Spirit to complain. I was told that the gate agent was trying to overcharge us, but that there was nothing that could be done. They would not refund the cost of the tickets (Only $144) or offer any travel credit. I will never use Spirit Air"
Pros: "Crew was very nice."
Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."
Pros: "Comfort, clean seats"
Cons: "Fare cheap but all the 'musts'made it more than any other airline: $9 Online fee; $25 kiosk fee (which didn't work and had to pay $50 fee to check in with clerk; had to check bag approved for under seat/carry on (12"c12") and since kiosk didn't work, charged $60 for 1st bag, even though I paid $60 for a 'first checked bag' and 2nd bag should hAve been cheaper. It was TSA agent who told me I would be required to check the bag by Spirit as it didn't meet carry on criteria and if I didn't check now, would be $100 at gate. I told her that I was traveling back with same TSA approved (and Spirit online rules) and she became rude and rejected my bag (and did a complete body search) so, I was forced to check the bag or miss my flight. I asked her and the Spirit clerk (3) if this was a TSA/ Spirit racket with kickbacks for TSA and/or Spirit and NOT on of them laughed, smiled, or denied this question. Mever again will I fly Spirit airlines or recommend to anyone!"
Cons: "On arrival at the airport, help was needed to get the boarding pass but there was no one at the ticket counter to help. For that reason, Joe missed the flight. When the representative did get to the counter, she was of no help in helping him get to his destination. He was marked as a "No Show" and his reservation was cancelled. Joe was told his return flight was confirmed. He was able to make arrangements with another airline after spending another $300 to get to Orlando. However, when he confirmed his flight home, he was told it was canceled because he "no showed!" He talked with people in Orlando and I called the phone number on the email received from Spirit after he missed the flight. I spoke with 3 different people who only wanted to tell me their policy. I needed help in getting Joe back to Akron, Oh. They could only tell me that we would have to make a new reservation and pay even more money for him to get home. They did not honor the money that had already been paid to them. They did not help us at all. They could only quote their policy, which was a moot point by that time!!!"
Cons: "Out flight was cancelled due to poor weather in Newark. Spirit wasn't at fault for the bad weather, but they left us high and dry in the aftermath. They gave us no help or information how to rebook, and chaos broke out as a couple hundred confused passengers scrambled to find temporary accommodations. My family ended up staying overnight in the Orlando Hyatt airport hotel, and booking a flight the next day at expensive last-minute rates. We ended up paying $340 for the hotel, and $2500 for the flights, for a total additional expense of $2840.Because Spirit refunded us $1200 for the cancelled flights, we ended up losing "only" $1640 to get home, with no help from Spirit to mitigate our loss or even to advise us what to do. This is not how an airline, even a low-cost airline, should treat its passengers. I heard many passengers, in the scrum of confusion after the cancellation, vowing that they'd never fly Spirit again, and it's hard to argue with them."
Cons: "We were over 1 hour late getting to Orlando as there was a passenger who was on the plane in stand by . Spirit overbooked the flight and they down 45 minutes trying to resolve the issue. I was suppose to get to Orlando at 10:30 . I got to Orlando at 12;30 . I had to be up and ready at 6:00 . It took me 45 minutes to get a ride. This past Thursday I was suppose to fly spirit to New Orleans . The security people search me for around 40 minutes . The plane was still at the tarmac however the spirt person had closed the ramp and would not let me on the plane . The plane set there for additional 25 minutes . I drove to New Orleans for 7 hours for a meeting. I will never , ever fly spirit again ."
Pros: "In purchasing a Spirit flight I am aware that no "frills" are included. I expect uncomfortable seats, no free snacks or drinks, and staff that is generally less professional. You get what you pay for. And the price matches the service."
Cons: "I live two hours from the airport I departing from. My flight was early in the morning, so I made plans to leave for the airport with plenty of time to make it to the airport. Unfortunately due to blizzard conditions, I knew I would be unable to safely make it to the airport by the time my flight would take off. I called customer service, during my first call I was hung up on, so I called again. The operator tried to tell me that he didn't see any weather conditions that should have prevented me from making it to the airport so he wouldn't help me transfer my flights. I was made to cancel my original departing flight and purchase a new departing flight, for twice the cost of what I had originally paid for my round trip flight. The only decent thing the operator did for me what waive the flight cancellation fee. I understand fees and charges to keep other flights as cheap as possible, however, at some point your customer service should accommodate your fliers when its extenuating circumstances. Highly disappointed. Unlikely to fly with them again."
Cons: "Getting our boarding pass to print was a nightmare. I kept getting password invalid. I was told I would be sent an e-mail to reset my password. NOT! made that request 6 times before I waited 30 minutes to get a rep on the phone. Was told I had to sign up to be a Free Spirit Member to get my boarding pass. No where does it say that that is what you had to do . The rep asked if I had booked through them? I told I booked through Kayak and he gave me attitude. Kind of huffed and I thought he mumbled "you get what you pay for" So I signed up and got our boarding pass. Coming back AGAIN we couldn't get our boarding pass. The rep at Cabana Bay got a Spirit rep on the phone I told her I was a Free Spirit Member and I gave her my member # and she me told I didn't exist in the system, but she would send me an e-mail to change my password Of course that didn't come through. I put Sara, from the front desk, back on the phone and between her and the rep we got our boarding pass. We started our vacation upset and aggregated. Ended it the same way."
Cons: "The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it."
Pros: "Flight on time."
Cons: "Flight attendant was so mean. I did not get a chance to ask who she is or her name was at that time . I was traveling with my family including my mother who is almost 80 years old and was seated farther away from me. I stood up to check on her as she was having shortness of breath when we boarded. I stood up 15 minutes after we took off although the seat belt sign was on to check on my mother, I knew I need to stay at my seat but I have to check on my mother. flight attendant was at the aisle getting food orders and was very rude told me to go back to my seat. It could have been better if she asked what's going on and why I need to stand . That's not my expectation of a flight attendant as she should be there to assist and provide support if needed. But she was very rude and directed me back to my seat without asking the reason of my action/ behavior but instead very rudely telling me to go back to my chair. She could have asked me if I need help. I believed she is also the flight attendant who was using the overhead mic to give instructions to the passengers. She is not fit to where she is at. I believed that there still a lot of people that were very disappointed at her . I hope nobody dies in the plane where she is at as her act of negligence,rudeness , discourteous is not acceptable."
Pros: "I didn't die."
Cons: "Everything else. Spirit accidentally cancelled my return flight. How is this possible? I had to shell out $1000 to hold a backup flight out of fear that they couldn't fix the error. Then they tried to double-charge me for luggage that I had paid for with the initial booking. Once they reinstated the luggage fee they stuck me in the back of the plane with no windows in an aisle seat when I paid for premium seating. Spirit is the worst airline on the planet. I would fly in a crop duster first."
Pros: "didn't die in a plane crash"
Cons: "Flights both ways delayed more than 2 hours both ways WITHOUT notification, compensation, or explanation, even when queried. I was forced to reschedule my car rental for twice the price due to tardiness. "Randomly selected" our flight to be security checked FOR A SECOND TIME AT THE GATE, and then my girlfriend was innappropriately molested for some reason by a tsa agent. I fly all the time and this was the first time this has ever happened. No service, still very expensive, dirty seats. I will NEVER be flying spirit again."
Pros: "Made it home in one piece"
Cons: "Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family."
Pros: "I liked the price of the flight... That lasted until I realized that I would have to purchase "upgrades" such as carry-on (and opted instead for checking a bag since that oddly was cheaper)"
Cons: "Our flight was delayed over two hours due to weather for our incoming flight. Understandable, however, they gate agents never gave an explanation (also, all screens other than the one at the gate did not say our new departure time, only that it had a "new time"). When we were in the air and beginning out descent, we suddenly felt weightless and then very heavy in our seats. I looked to the left, out the window, and another airplane could be seen at our same altitude beyond our wing. For an idea of how close the other plane was, hold your thumb and forefinger two inches apart at arm's length. That's how big the other plane was from my vantage point. My mother in the front of the plane got motion sick from the maneuver (if it hadn't woken me from sleep, I probably would have been too). From my seat a few rows behind the wing, I could see the air brake panels come up on the wing. In addition, customer service has been a pain to deal with. Would not fly their airline again - would rather pay more and go elsewhere."
Cons: "The website to pre-check bags and pick seats were deceitful. 1st they tell you one price online for a checked bag, then when you get there oh no bag is too heavy, we are not like other airlines that give you up to 50 pounds, so you have to pay an extra $30 ....after I paid online for a checked bag for $42-ONE WAY. So a whopping $72 later for a ONE WAY ride...costs more than my actual plane ticket! Then I asked if I would've left the desk and went on my phone and ordered a heavier bag price would it have been cheaper? oh yes it would have....seriously? and You didn't tell me that why? oh yeah cuz you are shady. 2 out of 5 stars for Spirit! the plane staff were very nice, but the flight wouldn't even give you a glass of water-nope had to pay for a full bottle-$3. I thought I was getting a deal and ended up paying what I would have if I went directily on their website to get full price for a plane that gave you free drinks and snacks and free checked bag. Frontier was soooooo much better!!"
Pros: "I paid for 5 tickets so I liked the price."
Cons: "It cost me more than the price of 1 ticket to check only 2 bags both ways for the 5 of us. Checking in in Orlando was the worst experience ever and I fly at least monthly. We were put in 3 different lines in 30 minutes. The last line we were put in, the agent said she would have to charge us for PRINTING OUT BOARDING PASSES though we were told to go to that line without boarding passes. Security was terrible experience. Took forever. I nearly missed the flight. The door had already been closed when I got there. Airline staff were surly even though it was not my fault. Flight was good. Will never fly Spirit again"
Cons: "Flight was delayed 1.5 hours that they did not tell us about until we got to the gate because of 'air traffic', which should have been known ahead of time. Flight attendants were obviously tired and in a bad mood. Very small room in seat. The passenger behind me had her knees digging into my back the entire trip. A woman got too drunk and had to be moved to the front of the plane right in front of me because she was too intoxicated and out of hand. She was yelling and then threw up. It was overall one of the worst flights I've had in a very long time. It wasn't all Spirit's fault, but they didn't help the situations because you're paying for the "bare minimum"."
Pros: "Boarding and exiting were somewhat rapid. Got my bag rapidly at Lax. But...."
Cons: "This is the worst carrier I have ever flown. I will never never fly them again. I'm not sure what there business model is: "fly us once, then you'll know to never fly us again?" Are there ever repeat spirit customers? So strange. I get the bare fare concept, but who flys with no luggage at at? The nit picking things. Money for this, money for that. I just sucks. If you read this, save yourself the trouble. I flew them once, will never again. It was so terrible and uncomfortable I don't have the time to list out all of the shortcoming. I would avoid them at all costs, you can always drive."
Cons: "Many hidden costs, seats unreasonably small, no drinks or snacks at all unless you buy them, disorganized. Airline appears reasonably priced, but they charge high prices for any amenity usually included in the price. They didnt have curbside at airport, adding to the long lines inside. Elderly passenger had to walk with heavy bags before getting wheelchair. Not acceptable. Website almost imposible to navigate-kept kicking me out and phone service is inefficient . Clearly, everything is set up to make traveler spend the most for any necessary convenience once they arrive at airport. Will not travel with Spirit agIn."
Pros: "The original flight from Latrobe to Orlando was cancelled leading to a scramble to find a new flight elsewhere, since the next Spirit flight available was in 2 days. Ended up cancelling the return flight with Spirit as well. Possibly someone without time constraints could handle taking a flight 48 hours later without any problems. But we were meeting another person who had flown to Orlando and arrived when we were originally scheduled to arrive. This caused problems for others because we didn't arrive on schedule. We never had a chance to experience Spirit Airlines and will never be buying tickets for flights with them again."