Daily cleaning, installation of cabin HEPA filters on flights from John Wayne (Santa Ana) to Orlando
Flying to Orlando from John Wayne (Santa Ana) requires at least one layover, as there are no direct flights for this route. The shortest flight duration is 6h 31m.
No, a passport isn't needed to fly from John Wayne (Santa Ana) to Orlando. However, local authorities might ask for an official ID.
If you are looking for a flight deal from John Wayne (Santa Ana) to Orlando, look for departures on Thursdays and avoid leaving on a Tuesday, as it's usually the priciest day. When flying back from Orlando, Saturday is the cheapest day to fly and Wednesday is the most expensive.
When flying out of John Wayne (Santa Ana) you will be using Santa Ana J. Wayne/Orange Cnty. You will be landing at Orlando, also known as Orlando.
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Scores according to KAYAK customer reviews
Pros: "The crew was great."
Cons: "The plane is suffocatingly warm."
Cons: "They could’ve let us check our bags to make our flight on time."
Cons: "The plane was very cold."
Pros: "I liked that we have entertainment in flight."
Cons: "At least the option of a free snack would be nice."
Cons: "$40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that"
Cons: "Kid next to me threw up"
Pros: "Friendly staff"
Cons: "Poor leg room"
Cons: "Lost luggage - never even sent to MCO from MSP, caught international flight - was assured my bag would continue all the way to DXB, but not the case. I get it, it happens, still sucks - continuing on to next destination with no bag...."
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Cons: "I did not like the fact that I had to pay for my luggage at check-in. What the hell was the ticket price for??"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "pleasant staff ; drinks offered free; no frills but comfortable; soft landing"
Cons: "tight room for legs; late landing"
Pros: "The overall flight was fine. No frills in flight at a no frills price."
Cons: "The seats are terribly uncomfortable."
Cons: "Because of the new baggage rules Sun Country out in place, the wait at the bag claim was almost 30 minutes before it even arrived. Sun Country used to be a great airline to fly, but given the poor service since the baggage rule change in October 2017, I won't be flying them again."
Pros: "Boarding process is good. Probably a little faster with fewer carry-ons."
Cons: "I get so angry every time they introduce a new fee. You pay a fee now for carry-ons because it's slowing down the boarding process? That's only because you started charging a fee for checked bags! And every single seat option costs money? This is ridiculous! I do whatever I can to fly Southwest and get upset every time I have to fly one of these fee-for-everything airlines. Why not take crappy Spirit airlines at this point? And the seats feel smaller every time. I'm only 5'7" but my knees are against the seat in front of me. My husband is 6'8" and has no choice but to pay another crazy fee to have a couple more inches of space."
Pros: "Good service"
Cons: "Hot as hell .... heat on to night th whole flight"
Cons: "The seats are too close together. When I tried to eat my salad my head bumped into the seat in front of me."
Pros: "The flight crew was pleasant. The refreshments were great along with the carry on bags and seat selection when buying tickets."
Cons: "The plane was to hot. There were lots of passengers complaing about the heat. We also had to wait on the runway to take off for 40 minutes. The course of the flight was also uncomfortable due to certain passengers that wouldn't cover their mouths when coughing or sneezing. I even offered the individual cough drops and they had denied them and continued hacking. Then when landing in Orlando we had to wait to be taken to our gate. We were told that we were supposed to go to gate 97 but there was an American Aircraft in that location so we had to wait for another gate for 20 minutes. I know those last 2 events aren't really under the control of Sun Country, but still it was a pain."
Pros: "The flight, crew, and everything else was good"
Cons: "We arrived at the airport two hours early and we were told there were no seats together. I don’t believe everyone else on that flight was there before us or paid extra to pick their seats the day before. When we arrived at the gate, there weren’t a bunch of people waiting."
Pros: "Everything was excellent.next time no other flight"
Pros: "Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row."
Cons: "A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on."
Cons: "Check in 55 min befor flight was told to late bought ticket on southwest person was rude snobby arrogant and enjoyed telling me book another flight"
Cons: "food is no good providing pork with omelette without the asking to passengers for example I do have a allergy from the pork meat Second thinks his religion purposes we cannot able to eat the pork"
Pros: "I was very impressed with all aspects of my trip."
Pros: "We loved how friendly and attentive the staff was. We were asked if we'd like to upgrade to First Class for a small fee, which we accepted. Having never flown First Class, we felt like royalty and had an awesome, relaxed experience!"
Pros: "Everything was great flight"
Cons: "Nothing really"
Pros: "Good value, pleasant staff, good flight"
Cons: "No problems"
Pros: "I would definitely suggest his airline to anyone. The crew was very friendly and seemed to really care about the travelers. They gave complementary checked bags for carry-ons. In addition the flights were not all full which meant no over booking for its customers like so many airlines like to do."
Pros: "Didn't crash."
Cons: "No ashtrays."
Pros: "friendly service verbal updates on flight arrival time"
Pros: "Smoothest flight and landing I've ever been on!"
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "I was traveling to visit my terminally ill brother so really appreciated the no hassle experience. While it was a very sad trip for me personally I had a feel good moment when they offered priority boarding to all military active or non active."
Pros: "Captain communicated with us. Flight attendants were friendly!"
Cons: "No cookie or pretzels."
Pros: "The greatest!"
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "Just the movie"
Cons: "Very uncomfortable, limited space. People too big next to me and I was on the middle so I felt desperate. I have to said to the man sitting next to me, to be careful because he was touching me everything every time he moved... Terrible experience."
Pros: "Terminal 2 is a delight to fly in and out of."
Cons: "website would not allow us to check in. Said we had to call. We did, and we waited on the line for 1 hour and 25 mins only to be told by a not so friendly agent that we would have to check in at the airport. That is what we should have been told via the website vs. call in. Get your act together SC, you are our hometown airline, but not if your customer service is not at least on par with your competitors."
Cons: "Everything was great"
Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."
Pros: "On time, boarding was great and very polite crew."
Pros: "Comfort -- roomy. On time!"
Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Pros: "The updates on my phone . I know where to pick up my luggage before they made the announcement in the flight."
Cons: "Left 1 1/2 hours late"
Pros: "Luggage made it. Good price direct flight."
Pros: "We were able to get on an earlier flight because ther was open seating. This made our arrival time 2 hours sooner."
Cons: "Flight left late but we still made good time."
Pros: "I got to my destination eventually, didn't die/crash."
Cons: "Flight delayed an hour. They never really said anything just kept pushing it back 15 mins with no explanation. If they had just pushed it back an hour to begin with, I could have occupied my time better. Once on the plane, took 90 mins for drink service and no free peanuts/pretzels. Not like they owe me or anything, just never had that, thought only Spirit did that. Didn't realize Sun Country was going for ultra low cost carrier... Maybe their prices should reflect that."
"Frontier you really should evaluate your business and how you treat customers who’s spending there money on your business where not obligated remember that just like how frontier is a million dollar company you can lose as well don’t be too greedy"
"Better ticket counter service"
"On or before scheduled departure and arrival. Smooth ride. Fast checkin and boarding"
"Cleveland airport had very few travelers compared to Orlando. 10 minute delay but I felt like we were on schedule. Peanuts/pretzels and water for free would be nice:)"
"Flight was quick and on time."
"delayed 2hours they didnt keep customers updated"
"Still wouldn’t recommend this flight company to anyone."
"Add some onboard entertainment or wifi. Give at least water and a simple snack for free."
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Pros: "It was a safe flight"
Cons: "The flight was initially delayed 1 hour early in the day and notification was sent out. The flight was delayed again later in the day and the notification was sent out but not so promptly. An announcement was made at the gate that the flight was further delayed because the flight attendants had to clear customs. The flight attendants showed up about 30 minutes later, carrying bags of food from the resurants in the airport. I understand the flight attendants need to eat, but our flight was delayed prior to their landing and this added an additional delay. In total my flight was delayed about 2.5 hours."
Pros: "The dirt cheap, I can't believe an airline can operate at this low an airfare and still turn a profit-ticket prices"
Cons: "The hidden checked-baggage fees that were almost half the cost of the actual ticket for one bag. The non reclining seats. The lack of legroom. The feeling of cattle being herded into a slaughterhouse. The lack of friendliness with the RDU and MCO gate/ticket counter agents. The cost of having to pay $12 to ensure I sit beside my 5 year old son on the flight. Besides a free seat belt, having to pay for everything else under the sun. Surprised AC was free. Not even an in-flight magazine or barf bag. Which is exactly what I feel like doing after giving you my money......"
Cons: "Its a scam! They act like they are giving you a break by having you buy cheap flights but in reality it costs more than a bit more expensive flight. I had to pay $45.00 each bag no matter if it was checked or carry-on. In total round trip I paid $180.00 extra just for my husbands carry-on as well as mine. Must add that our flights together cost 286.00. We should of went with American Airlines. On top of that we couldn't select our own seat if so, we had to pay extra, so we had to sit separated from each other. It was ridiculous! Never Again with this company!!!!!"
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Pros: "It got me where I needed to go, albeit with a little effort and stress. Crew was pleasant. Thank you."
Cons: "6 people overbooked, who might not have gotten seats. I was one of them. I recognize there was nothing I could have done either way but it was unpleasant to hear I might not get a seat on a flight I bought a ticket to a month ago, regardless of the price. And the return flight was dismal. Had to wait an extra 3 hours for maintanence on the plane (fine, would rather it get fixed than have an issue in the air) but we were told there would be vouchers worth some amount sent to our email after we landed back in cincinnati. It's been 3 days and I have received no such vouchers. It also turns out I payed $45 for a personal bag that was I guess covered under a personal bag? I recognize this as being partly my fault, but when I went to get my ticket "personal bag" wasn't an option, so I didn't think I had one, or my single backpack actually was $45 to take with me. Was not a terrible experience. Just not a good one."
Cons: "We had all sorts of issues with this trip. I booked flights months in advance because I liked the flight times and the fact they offered a direct flight. I was then contacted by the airline to say that they had to change the flight times, which unfortunately no longer worked for our trip as we were leaving on a cruise… Both the departing and returning flights were affected. This caused us to have to stay an extra night in Orlando as the flight was too early for us to be able to depart our cruise ship and get to the airport. They did offer us $50 vouchers per passenger for the inconvenience but that did not nearly cover the cost of the hotel or transportation that was needed. Boarding for our departing flight seemed fine. We arrived at the airport an hour and a half before our flight with no issues. However when we arrived in Orlando the airline had lost all five of our suitcases containing everything we needed for our week long cruise that was departing the next day. The airline could not tell us what happened to the bags or where they were, or when they would arrive. We were forced to spend our extra day in Orlando shopping and replacing clothing items and swimsuits for the cruise. It was a huge pain and inconvenience and put a huge damper on our trip. They did offer a reimbursement amount per passenger per day that we were without luggage but I have a little confidence that I will ever see this money. The lady in the baggage office was as helpful as could be but it was clear that this happens far too often. I also did not like how you are nickel and dimed for everything on this airline… You have to purchase seats to ensure your family will get to sit together, pay a higher amount for checked baggage than other airlines, pay for carry-on bags ( in retrospect I should have done this since they lost our checked bags) and you have to pay for any drinks (including soda or juice) and snacks while in flight. This was our first time flying frontier airlines and the whole experience was a major turn off."
Pros: "Cheap flight"
Cons: "Bag fee"
Cons: "Our flight was delayed 2 hours leaving San Francisco going to Orlando. My mother checked a bag which cost $35. The ticketing agent picked up her bag and slammed it down on the conveyor belt. I was so shocked at the rough handling of my mothers belongings and the fact that the agent didn't give a care. My sister and I were charged $45 each for our carry-on bags. They began boarding us but the flight crew made us wait on the walkway to the plane for 15 minutes before they let us on the plane. The flight crew was rude and disorganized. The seats did not recline, next no padding and the chair back in front had no padding at all. There were no complimentary drinks or food provided on the 5 hr flight. We were threatened by the passenger behind us twice but no assistance was given by the flight crew. We are extremely disappointed and will never fly Frontier again. We should have paid the extra money to fly Delta from TPA which would have taken 2 hours off of our drive time. We visited Frontier's website which provides nothing but excuses for why they charge extra for EVERYTHING. Overall Frontier may have some of the cheaper flights but after you're done paying for the extras you may as well fly with a carrier that provides more comfort and better service. Frontier has lost our business."
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Cons: "All the the hidden fees from the baggage to seat selection. No snacks or drinks were provided unless bought individually and the cost for the flight wasn't any cheaper than our flight up on United, which included everything at no additional charge. The customer service was awful and though we arrived at the airport over an hour and a half early, we almost missed our flight because checking in a bag was chaos (despite having checked in online the day before). There were no forms of entertainment on the flight, not even airline magazines, which made for a very tedious 2.5 hour flight in less than relaxing seats."
Pros: "It was a pretty cheap flight, even after all the additional expenses like bag fees and selection of a seat."
Cons: "I chose a $50 piece of cardboard to sit on, that didnt recline. I knew some of the exit row seats dont recline. But I figured the furtherest ones back might since they wouldnt be blocking the actual exit when they recline. There was no notification when choosing this seat that it doesnt recline, like other airlines have. I think you need to let people know this when paying an extra $30 for a "great" seat. I should have just picked a seat that reclined for cheaper, since all the seats are the same. They all are paper thin."
Pros: "The flight crew was very friendly. I feel like they put a lot of focus on ensuring they're friendly, responsive and have a nice sense of humor to make up for their airlines terrible timing and equipment."
Cons: "This was my return flight on Frontier and although not as bad as my first still pretty horrible. Upon arriving at the COS airport we were greeted by...no one at check in. We were told they were on "lunch" and we couldn't drop our bags until they finished. There was at least 15 people waiting on Frontier reps to show up and check us in. After that time suck flight was delayed again. Plane was filthy. After looking over the total for the flight it really doesn't save you any money after all the extra fees and poor service. I'll pay more to fly on an airline that shows up."
Cons: "seats do not recline even a little... charge for carry on, ridiculous to pay $40-45 for 3 days of clothes for a funeral and to pay both ways then wait at the terminal when I had things to do......... paying for a sip of soda...again ridiculous..... MY BODY HURT SO BAD FROM THE LACK OF CUSHION IN THE SEATS the tray tables are a joke as well, my IPad didn't even sit on it, I had to hold it on all 4 planes for the trip. We were delayed at each end of the trip, 3-5 hours each time."
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Pros: "Arrived at airport at 940 pm which was great because we were early but didn't get off the plane until almost 12am due to an airplane being worked on at our parking gate and also had to wait for local sheriffs office to board the plane to escort a lady off the plane when we finally did park and during that time the flight attendants were yelling at the paying customers because they had their phones out. One flight attendant even smacked a phone out of someone's hands! Will take a miracle to get me and my family to ever fly frontier again. Worse flight experience ever."
Pros: "Don't get me wrong, I knew I was buying a budget flight and I appreciate that it was available. However, when you ask me give a review of the food (there was none) beverage ($2.99 for a bottle of water) and service (I held my trash for most of the flight waiting for the crew to come get it) your not going to get 5 stars. The price was great. I have never sat in such a small seat and the folding tray was not big enough to balance my water bottle. But the Steelers won so that was good."
Pros: "The flight attendant offered me trail mix as compensation for my seat mix up."
Cons: "I booked my flight then reserved and paid for my seat a few days later on Dec. 4th (a month before my flight). I chose an exit window seat because it was a red eye and I wanted to be as comfortable as possible. I received a confirmation email with my seat number. The day of my flight I checked in online and they made me choose a different seat than the one I had already chosen. I again chose a window exit seat but had to pay a difference of $4. I got on the plane looking for my seat 11A only to discover that there was no row 11. They put me in a non-exist row! They then asked me to sit in an aisle seat because that was the only one left. The flight attendant told me to go to the desk when we landed and get a seat refund. I got to the desk to meet a very unfriendly woman. I told her my situation and she told me I would have to call customer service. Never flying Frontier again! How could I possibly be assigned a seat that didn't exist?! I talked to some other people and they said the same thing happened to them."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Pros: "(1) Waited almost two hours for checked bags at the Denver airport. (2) They double charged me for carry on on the return flight ( I had to call and wait on hold for 45 minutes to get a refund after the trip). (3) my friend had to take a train back to Iowa after boarding return flight to Iowa because flight was cancelled due to no pilots available (4) my return flight to Orlando was delayed 2-3 hrs so my arrival ended up being 3:30AM. Weather impacted but larger airlines would have adjusted better. Horrible all the way around and I rarely complain about travel or service in general."
Pros: "Ticket price"
Cons: "Everything else. Horrendous customer service. Two legs of the flight were delayed for hours (both for mechanical reasons). They had no other flights to my destination but they would not rebook through another carrier (there were nearly a dozen flights on other carriers) or refund my money. They do not recognize FAA Rule 240 (which I know they don't have to but most airlines do under these circumstances). They looked at me like I was speaking Chinese. I spend 9+ hours at the Denver airport through no fault of my own and I got to my destination at 3:00 am the following morning (instead of the originally scheduled 10:50pm -the night before - arrival time)."
Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."
Pros: "The crew was very accommodating and pleasant."
Cons: "If I had known that Frontier charges for carry on baggage, I would have chosen another flight. I usually fly United or Air France and I shall do the same from now on. There was 0 leg room and the "tray" is only a few inches deep, which hardly fits a laptop. I was surprised they didn't charge for the use of the bathroom. I am sure that is next. I have to say the majority of people around me were expressing the same sentiments. I was also assigned the middle seat in the very last aisle. A flight attendant moved me to a better seat as soon as he could. I was very happy it was only a 2 hour flight."
Cons: "2 direct flights, 15 hrs in delays, first delay the staff flight attendants, were discussing among the passengers waiting how they were going to claim distress do that it wouldn't hurt their pay because they were going to "time out". The first delay was made wor service because we then we're waiting on staff to fly the plane. Your meal vouchers didn't work at a restaurants in the Orlando airport...in Milwaukee the restaurants were closed by the time we used them there....When we arrived in Milwaukee our luggage was wet. I had white pants and shirts that were water stained....traveling with 6 people on the return flight was miserable. By the time we got a flight out it was midnight . The flight attendants were so loud the WHOLE flight talking about their personal problems. It was 2 AM and they were VERY VERY inconsiderate that we had been waiting 7 hours all day even though they may have been just starting their day. It was very very RUDE. So we were given 100 vouchers?? OK well my husband and I are both school teachers. We can't plan a trip in 90 days . We have our summers free. So they'll expire in 90 days. Wow, thanks a lot. Also. You can't use them for baggage fees? That's a crock. We have 6 people. I'll spend almost $500 just took get our bags to and from somewhere and that's with the voucher"
Pros: "The fact that I got there safely. The seats, the screaming kids, and the especially the kid that the parent did not have in control and was running down the isle when we were in landing position, the captain sitting in front of my other half looked at him and told him to go sit down, my colleague say next to them the parent did not have him buckled up because he said he did not like it! Needless to say my friend was all flipped out after we landed! We had to calm him down! Oh well."
Cons: "The fact that you pay for a ticket then you have to pay for a seat then you have to pay for a checked bag, then you have to pay for a carry on if you wanted to bring one, then you have to pay $2 for a soda which I do not drink anyway, pretty soon you'll have to pay to get a cup of water. Im glad I can bring my own water on the plane. And my own food. 2 Hours the desk opens before a flight? the line was crazy. I will never fly Frontier again. many people I spoke to said the same thing, they wont either. I will fly southwest even if its more expensive because by the time you spend for all these others items your over what you would have spent with Southwest. Thank you."
Cons: "I was drawn to Frontier because of the cheapest fare, only to find the add-ons pushed my round trip fare up $159.00. This is the first time I had to pay for any seat, but the seats are hard and they don't recline. My departure time was delayed two and a half hours. There was another 40 minute delay at arrival gate because the gate didn't work. My luggage was lost on my return flight, but returned speedily the next day. Your staff was great. I would return (if I needed to) for any one of those events except for the add-ons. I felt tricked into paying more."
Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."
Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"
Pros: "It was sorta cheap, not frills. After the delay we did make up some time, but.... nothing too amazing overall."
Cons: "Paying for Cary-on bag was super expensive ($40 bought with the ticket, it's even more expensive at the airport) and sort of offset the benefit of a cheap flight. There was no food or entertainment, and the flight was delayed by an hour because we had to wait for another Frontier flight ---- so that says something. Seats were super uncomfortable and the tray tables are stupidly small, maybe could hold a sandwich and nothing else. No other amenities at all. I'd rather pay $40 more for the flight, get some snacks and comfy seat and a free carry-on. Won't fly Frontier again unless I have to."
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Pros: "The flight, the crew, the updates from the airline and Kayak was great. Frontier is a great company and very affordable."
Cons: "The airline increased the bag fees for the summer without an obvious communication. Very unfair and un professional from such a company. I paid $10 extra than 5 days before. The only problem with Frontier is that to check in bags there is only 1 maybe 2 people taking bags for full planes at least 100+ passengers. As it is cheaper and better to check in bags than carry on the airline should make this proccess more efficient. I spend at least 20-30 minutes to check my bag each wat ok my last trip. Very unefficient!"
Pros: "The flight was punctual."
Cons: "I'm claustrophobic and was stuck in an aisle seat. My air vent wasn't working and I tapped the flight attendant, a woman in her late 50's to mid 60's, asking her to help me with it. She said she was about to give the presentation on safety procedures and that it was "more important than air right now." This happened pre-takeoff. I was upset about it and she never did help me with the air vent. Then, they do the service where they charge for everything and no one can get up to go to the restroom until they pass through, and they take a long time to do it. I was very unhappy, but kept to myself."
Cons: "I thought I was getting a deal. I got a cheaper flight than the competitor and then they charged me for everything they could.30 bucks for luggage under 50lbs, an extra 40 for a single pound over 50. 40 bucks for a carry on and no free drinks but they will pour some water into a cup for free. I spent the extra money for the front three rows because I'm 6 feet 4 inches and there is extra leg room in the front. I get there and and they say "oh, those are reserved." I said "yeah, I reserved them." I get screwed out of that seat so they try to give me a credit for an airline I will never use again. I got my 30 dollar luggage checked in for free instead of the 50 dollars I spent for the seat. Then!!!!... The SAME thing happened on the way back!!!!! The seats are comaparible to a 100 dollar go cart seat and I had to become a yoga master to use the bathroom, which is due to my height but just icing on the cake or dirt on my mud pie. Spent the extra money on free luggage, padded seats and competency."
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Cons: "The flight & staff were fine . The extra charges for baggage , a regular seat & any food except water was in my opinion underhanded in terms of advertising the cheap cost of the airline ticket . All of these hidden charges should be disclosed up front when booking . How expensive could it be to offer nuts or crackers & a beverage ? And hope ridiculous to issue an Airline Ticket and then when choosing a seat , a standard seat to be charged $12.00 ?? Will not use this booking site again and probably will avoid Frontier A tricked customer"
Pros: "The crew was very friendly"
Cons: "This was my first flight with Frontier. I didn't know that the seats do not recline, there is no wifi, and you have to pay extra for literally everything. I didn't realize that you had to pay extra for all bags (I've never heard of anyone charging extra for a carry on) when I purchased my ticket. I chose Frontier due to the affordability of the fare, however once the extra fees are taken into consideration, this was no longer the lowest price available, and there was certainly no other reason to make this airline stand out as preferable over other airlines."
Pros: "That I thought ahead and brought ear plugs so I could sleep part of the way."
Cons: "First of all, I think it's funny that you don't give the option of n/a for food and entertainment for those of us smart enough not to pay EVEN MORE for stuff that's listed in the ticket price on other flights. Really, avoiding free peanuts and soda is putting that many billions into the CEO's pockets?! Again, the boarding process seems like it was purposely made to be more horrible than it ever needs to be. I felt like steerage with the seats being so extremely close together. Again, the training of your flight attendance needs work. This flight a passenger asked about the seats reclining and the FA said they're "pre-reclined". Really?! That is extremely insulting."
Pros: "Flight 1224 Las Vegas - Orlando"
Cons: "It was a 4.5 hr flight and i was1 degree from breaking a sweat the WHOLE flight. I talked with the stewardess twice. The first time she said she would adjust the thermostat. when she opened the door to the thermostat i noticed it was set to 74*. There was no change in the plane temp. i let it go on for about 30 more minutes and pressed the service button. she came back and turned the light of quickly. I asked to purchase a cold water to cool down, then asked her to feel the air coming from the vent. she had a few words with my wife and said she didn't design the plane, then turned and walked away. VERY uncomfortable flight. Seats were too close as well."
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Pros: "Crew was fine and patient."
Cons: "March trip to Orlando should consider types of travelers - families with small kids. Flight delayed over 2 hours, baggage pickup took an hour. Kids over tired. Argument between grandmother with small kids on couple without kids occurred while waiting to deplane. Seems like flight priority should be altered. Had to wait on flight from Denver? I am sure that flight did not have nearly as many small children on that flight. Early flight to Orlando would make more sense to me. Why an hour for baggage? Due to delay, several of us lost our rental car reservations in Orlando."
Pros: "Ground crew missed rehearsal dinner to stay with us 6hrs"
Cons: "No heads up. Checked in 1.45hrs early & they new we were delayed but didn't say anything. Left 6 hrs late. Arrive at Disney with a 5 yr old at 1:00 am instead of 7:00 pm. If you would have been honest and proactive with Indianapolis we would have been fine. Better off to tweet your problem. Call=hold. Locals=in the dark. $15 food credit each is a good start. $100 each emailed so quickly is impressive but it's a credit to a bare bones airline that charges you for a water after their 6 hrs issue. Could have made snacks and non alc drinks free. NO NO NO. We had to pay another $11 for water, apple juice, food and GL of wine. SERIOUSLY. WANT TO MAKE IT RIGHT??? Missed several opportunities for "Little things that count". Give all $300 to one of us for a free ticket-we won't be flying with our grandson again. I will give you a chance to fix that. Not a threat a promise."
"The flight price was really low. The seats were not that comfortable."
"For the price is perfect"
"The prices on snacks n beverages can be better"
"Left on time and arrived early! Deplaned quickly and all around efficiency"
"My family of three were all sitting on separate seats. My husband and I were sitting in the middle seats between 2 large people that should had purchase 2 tickets instead of one to accommodate themselves. Spirit doesn’t care about accommodating family members! They only care about MONEY!!"
Pros: "The lady who checked us in and got out reservation straightened out was wonderful."
Cons: "3+ hour delay. Knees were very cramped while seated on the plane. Crew acted a bit strange/ disorganized."
Pros: "Crew was great"
Cons: "Baggage, entertainment, food"
Cons: "There was no gate available after we landed, and had to wait a long time on the taxiway. Secure a gate for incoming arrivals before they land."
Pros: "Seats were close the front"
Cons: "Due to that fact that Covid-19 is present and we have to wear masks and stay six feet apart... I feel that he flights should not have been full... how can u stay six feet from someone who u don’t know is covid free when u are sitting on top of each other... Orlando airport is the worst airport I’ve ever been to.. they only had a limited amount of restaurants to feed a overcrowded airport... spirit airlines is the worst airline of all and I will never fly with them again... they changed my direct flight from Baltimore to new Orleans to Baltimore to Orlando then to New Orleans with no warning.. that was was very unprofessional... I definitely do not recommend to fly spirit ever again... I will still use kayak in the future for travel"
Cons: "Everything seemed to go well until my daughter had to go to the bathroom, we were sitting in the front area but they blocked it cause the pilot was in the bathroom. Which was fine, but a few minutes past and still nothing the she said you can go to the back so i got up and she yelled maam “ you need to sit down” and then she proceeded to speak in Spanish as i didnt understand english. So I explained firmly that I u derstood her but she just told us to go the back and then to sit so which one is it."
Cons: "Took every precaution. Very courteous. Smooth flight even arrived a bit early. Over all Excellent trip."
Cons: "Too crowded for social distance. Other airlines are leaving a chair empty in between."
Cons: "Chairs so uncomfortable"
Pros: "We made it safely"
Cons: "Awful experience. Early in the day I received several updates about my flight being delayed. No details on why, but much appreciated. Upon arriving to the airport the flight was still showing 59 mins delayed. Oddly, with all of the early communxaruin, it suddenly ceased! No communication for at least 2 hrs before the flight. Even as the 'would be' boarding window, the line formed with people asking questions... yet there were no answers or updates to the proposed time of departure. Even when the 59 min late departure came and went, there was NO communication. Folks were in an uproar! Finally, with no announcement, the gate attendant just started checking boarding passes and letting people go through the gate. Huh? I have zone 1, yet he said, we're just boarding everybody.... and, on the 3+ hr flight, only 1 bathroom worked. AWFUL EXPERIENCE!!!"
Pros: "Bad experience I was sitting in the last row and half way through the flight one of the toilets got clogged and started to overflow and smell up the area. There was a puddle of water running down towards the isle and the crew member was telling her colleagues to leave it alone and let it run so she can see how bad it gets for when we land. Extremely unsanitary and unexceptable to travel with that smell and conditions. Plus to top it all off towards the end the overhead bin got jammed and I had to wait for someone to pop in open, again its unfortunate I had to go through this. Never again, I would not recommend spirit sorry."
Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."
Pros: "Crew were polite, but one did not take her time to look at every passenger when picking up the last trash. She walked by us very quickly without looking at all. When I asked if I could give her our trash when she was on her way back to her seat, she said, “we’re all done now, sorry” and she kept walking. The pilots did a wonderful job during take off, during our flight and landing! We’re all blessed for such a safe flight."
Cons: "Zone 4 appears to be the largest zone to board the plane and did in fact take the longest. I think the zones could be broken up better and should be so that apart from the benefit of boarding early, the rest of the paying passengers don’t have to wait for long periods of time to board, our satisfaction should matter too. Also, my 5 year old was super sad and disappointed that the flight did not serve snacks (even though we ate while waiting at the gate for our flight to arrive). He looks forward to the snacks that many airlines serve aboard. Just thought I’d mention that."
Pros: "Certain staff were friendly and helpful"
Cons: "This was my first flight with Dpirit Airlines and I was greatly dissatisfied. Here's why: 1. Not easy to pay for baggage online; complicated and time consuming. 2. Not clear when I purchased ticket that I would need to pay for carry on as well as checked, this felt sneaky and dishonest. Be open about charges. 3. Was not given a a boarding pass for second portion of my flight. 4. Seats don't lean back so was not able to rest very well. 5. Bright floresecent lights inside plane unpleasant and also made it difficult to rest. 6. Certain staff were short and unfriendly."
Pros: "On my way to Bradley(Hartford) the flight wasn’t full, there were empty seats!! I sat in the first row behind the cockpit, the seats were extremely comfortable, wide, and a lot of legroom. My return trip to Orlando I sat behind the spacious seats in a row of three, in the middle seat, a little cramped. There was an empty row behind us, an elderly lady took the window seat, I asked if I could take the aisle seat, the stewardess said no because of a weight balance, another woman was allowed to take the seat!! I still like the airline, and would fly it again."
Pros: "Seats were nice and stewardist."
Cons: "Was running late because roads were almost to point of non drivable. Zero visibility. The spirit machine would not print my boarding pass. It said see an attendant for assistance. I checked in day before flight. The man at first would not help me print my pass. I couldn't pull my pass up on smart phone but I had the receipt and confirmation. Finally he helped and printed my boarding pass. People shouldn't be treated like this. I pay my taxes and I don't have to choose spirit. I can fly through another airliner. The fact that he was giving me a hard time on Christmas was even worse. If I acted that way at my job I'd be fired. Thank you for sending me your survey and have a great day and a happy new year."
Pros: "Didn't die."
Cons: "A passenger vomited prior to take off. She went to the restroom then was taken back to her seat, where she got sick again. The Purser/Senior Atttendant did not handle well in my opinion, by allowing the clearly ill elderly woman who was disoriented and confused back to her seat and in her "freaking out" reaction (her words). After the woman vomited the second time, they had her sit in a different seat up front, spreading the possible pathogens and uncleanliness to more rows. The woman vomited a 3rd time in this new seat. The woman was FINALLY removed from the plane and her former dear mates were moved to the row up front where the woman was sick for the 3rd time. (The crew who came on to clean the "biohazard" used a dirty mop and did not appear to use any bleach solution. The Senior flight attendant said they were going to seal off the bathroom (good idea) bc the elderly woman, according to the Spirit attendants, made a big mess and it was a "biohazard". Cut to later in the flight after a 2 hour delay and then the sick woman- where Spirit attendants allowed many passengers to use this restroom -bar potentially exposing them to pathogens. The Purser was self-confessed overly dramatic about the entire situation. I can't imagine how she would have behaved in an escalated emergency situation."
Pros: "Flight crew was amazing! Quick, courteous, responsive."
Cons: "TSA precheck. My reservation indicated it was entered, but it didn't print on the ticket. When I brought this to the attention of Spirit CSRs, The answer was "Yeah, sometimes it does that." Unacceptable. TSA precheck is a convenience for passengers and, more importantly, an added level of security for TSA personnel. Prechecked passengers have already been background screened. These passengers are known safe entities in an uncertain security environment. Each person prechecked is one less security threat TSA needs to assess, meaning TSA can focus more effort on potential threats. Denying a precheck customer precheck status makes everyone's life more difficult. Fix your system, then train employees on how to appropriately deal with these issues."
Pros: "the buzz ball on the flight was the only good thing about the whole experience"
Cons: "completely destroyed all of my luggage by somehow breaking the hot sauce in my bag that was so carefully packaged that a 400 pound man must have been jumping up and down on top of for them to break it the way that they did. also i had to correct a tag on my bag that they put on that would of sent it to a completely different town. not that any of my clothes are salvageable now anyways. but the complete lack of remorse and or apology for such an obvious mistake is appalling. the whole airline should be ashamed of the employees i encountered on this trip."
Cons: "Although weather conditions were not Spirit's doing, on the return flight we had to wait in the tarmac for 3 hours to unload and 2 hours to retrieve baggage, we had a very rude crew member that eventually had a passenger return his rudeness with the same. After 2 hours of waiting was when Spirit decided to offer us 3 oz of water and a tiny package of cookie. Thank God for no medical emergency, but they didn't come out and offer actual bottles of water and/or a real snack. Terrible consideration toward the passengers."
Cons: "Flight was 2 1/2 hours late. Big front seats only barely bigger than regular seats. Flight attendants were more like salesmen - pushing the spirit credit card. Flight attendant very brisk as I initially sat down. I wanted to get something from my bag before stowing it in the Compartment above me. She literally took it out of my hands and said I couldn't have the bag out. The plane was still boarding, I was standing in front of my seat, not in the aisle, so passengers could continue to pass by. Very rude."
Cons: "Spirit airlines is the worst airlines by showing cheap ticket prices, but then charges you for getting a seat and carry-on bags. Their customer service is just as bad. Had a medical emergency and a family member had to be taken to the emergency room on the departure day and although the ticket was unrefundable they gave me a stinken $60 credit that has to be booked in the next month. Unlike the other airlines I was flying back on that gave me a FULL credit of the unrefundable ticket price to be used within the next year! Kudos to American Airlines!!"
Cons: "Check-in at reservations section was terrible...there were 2 lines of passengers checking in and 1 line had 3 agents checking passengers in and the other line had 1 agent checking passengers in. We were second in line...in the wrong line with only 1 agent checking passengers in...we waited 20 minutes to get helped, because the party in front of us (with 2 in line) actually had a ticket for 6 passengers (4 of whom showed up several minutes later), who had to decide/pay for luggage options ,etc.. If you have 2 lines & 4 agents, 2 agents should be serving each line...enough for me never to fly Spirit again!"
Pros: "We got to the destination safely."
Cons: "Reason's why I rated each category poor: Overall - see below categories Boarding - We were told that our bags did not count as personal items, and we had to either pay $130 to carry on two bags or throw them away. Basically, "Have a nice trip, let me start by robbing you." Crew - During the flight, I used the on-flight lavatory. As is normal in most flights, there's no space between the last row of passengers and the mini-room at the back of the plane. To keep from putting my rear in another passenger's face, I stepped into the mini-room until the stewardess commanded that I wait behind the "silver line." Sorry other passenger. At the least be courteous about your command with me and/or the passenger who had to sit in the rear (pun intended). Comfort - No seat back storage, and the flight was as cold as is bearable for the average person. Food & Entertainment - None available. Upon asking for water, we were instead offered ice."
Cons: "I don't like when you just arrived at the airport and everybody is standing up in the plane it should be in for sized to stay seated and exit the plane just as you enter the plane first row second row third throw I think the stewardesses should announce this and make it clear and not do one big jungle everybody trying to get off the plane at the same time also was taking your carry-on off the overhead it should be emphasized that where you see that this is your place above and not people from the front sticking their extra luggage over your seat"
Pros: "Staff and crew were polite, friendly and competent in spite of a significant overbooking situation to solve (unless this is typical Spirit and they're just used to it)"
Cons: "We chose not to "purchase" seats so as to keep the flight price low. What I did not realize in that is how close we came to almost not having a seat. About an hour before the flight came the inevitable "we are overbooked and will compensate for anyone who wants to take a different flight". Shortly afterward came the announcement that the plane they were expecting was significantly smaller than anticipated and the last 30 people to check in who did not purchase a seat would be bumped - too bad so sad. Fortunately for us we had checked in right at the 24 hour mark and were not part of that group of 30. Bag fees are quite high and size limitations are much more stringent - we needed to use different suitcases so as to not exceed their maximums."
Cons: "A passenger who had a Trump pin on told the agent he didn't want to sit by any Women's March participants. He was told to board last to select the empty seat he wanted. I made a comment to him that I found his attitude divisive. Upon boarding, he asked for the head flight attendant and reported that he was being harassed. She came to my seat and threatened to make me get off--the person next to me spoke up and said that he had made ugly remarks to her when she asked him to please stop speaking so loudly on his cell phone out in the gate area and threatened to have her arrested. I felt that the crew allowed him to discriminate--would this have happened if we had been people of color he didn't want to sit by? Had he been assigned the seat next to me, I wouldn't have said anything to him--that's not the American way at least for me."
Pros: "Used Kayak to find cheap flights that fit our time frame. Spirit airlines proved to be a quick and reliable airline getting us to Chicago 15 mins early. When departing Chicago email notifications kept us up to date on possible delays of flight caused by weather conditions. I called Spirit customer service representative and changed my flight to avoid the worst of the weather. They were able to make the changes and honor the seating arrangements I had made for my family of five. Great experience!!"
Cons: "Customer service was terrible before both of my flights. Both times I was not assigned a seat and had to go to the counter to get it. When I got to the counter no one had boarded the plane. By the time everyone had borded the plane I was still in the line. I had already told the representative that I needed a seat. I was getting anxious because I did nnot want to lose my flight and attempted to talk to both reps to see what was going on. One told me I had to wait for the other rep, without even looking at my face. The other ignored me many times until he heard me complain to another customer."
Cons: "When we checked online to see if the flight was on time, it stated that it was delayed over 2 hours. We still had our daughter to the airport within 15 minutes of the originally scheduled flight. When she got to the terminal she was told that the flight left early, there were no more flights, and she was charged $99 to rebook for the next morning. The attendant was also rude to her, once she was able to get her off her (personal) phone. I believe they should have actually apologized for the inconvenience instead of charging her. This airline is the WORST."
Pros: "The basics were what I expected: The crew was fine, the service was speedy, and I only felt a few things to be noticeably lacking."
Cons: "I had only chosen spirit because it was around 50 dollars cheaper than the alternative, and spent nearly two hours getting to BWI. When I arrived at the security gate with my phone boarding pass, they made me go back to print my boarding pass. Phone boarding passes were never an issue with my typical airline, and I was told they only accept them from some airlines. Once I got onto the plane, I realized that there was also no in-flight entertainment. Fortunately, I had packed some books. It was also only after purchasing my flight that I realized my carry-on cost me as much as the discount I had gone so far to get. Since I so rarely travel without a carry-on, I doubt I'll be able to use Spirit in the future. Unfortunately not knowing or being prepared for Spirit's system meant I cut more corners than I was prepared to."
Pros: "Nothing at all."
Cons: "I usually fly with JetBlue but decided to try to save a few bucks on this last minute trip. What a mistake!! Their luggage fees are extremely high. Everyone at the terminal were complaining about their fees. For what I paid to check in my bags, I could of gotten a flight to the airport that I originally wanted to fly into and still save money. It is so sad when even the Spirit Airline employees say that " That's how they get you...with the baggage fees." They give you a great deal on the flight but snatch your money with their baggage fees. NEVER AGAIN!!"
Pros: "Good people working, all seemed nice. Even if some of the experience is less than spectacle, you know what to expect on spirit."
Cons: "Boarding: can't check in online early, if you are going to assign seats then why use zones, either board from the back of the plane by row or go by zones, but it's silly to have a seat number and still deal with zones. Can't pick a seat without paying, that's just silly. Block off the seats that need to have an upcharge and then let people pick seats if they want, it just keeps people happier and costs you nothing. Other: you should not ask about food or entertainment since the food on the plane costs money and most people don't purchase it, especially on short trips like this one. And there is no entertainment available, so asking me to rate it is pointless (plus if there was entertainment, I'm sure that would just be another purchase item). Seats: are mediocre at best"
Cons: "All in all, we were delayed about 45 minutes, but it's how it happened that was so frustrating: There was an inexplicable pause in boarding, which was obviously a delay that was never communicated on the airport terminal displays. Then after we boarded, we were informed that the bathrooms weren't working and anyone who needed to go would need to get off and then we could leave when they were back - another delay. Then we were told the bathrooms would work we took off, so some people went back to their seats. Then the story changed and the bathrooms were not going to work and be locked for the whole flight, so a bunch of people had to get back up to deboard the plane. Keep in mind, this was a late evening flight to Orlando, so plenty of tired kids with small bladders aboard."
Pros: "The price is right for the base fare, but Spirit gets you with all the extra fees. Baggage cost is very high, and higher at the airport if you don't 'pre-purchase' bags to check online. The weight allowance for checked bags is only 40 pounds with massive fees for heavier bags, and they charge for carry on, too. Checking just one 30 pound bag doubled my total cost of flying, and it would have been more if I hadn't pre-purchased. They even charge for water on the plane, which I find really bad. Maybe it's just me, coming from Australia where you're legally required to provide free water, but this rubs me up the wrong way. They also charge if you need agent assistance to check in at the airport. The staff were all very polite and friendly, and the overall experience was fine, but the extra fees do NOT make it worth it. It makes the guests feel unwelcome and each extra step and extra charge makes the whole experience more stressful and complicated. You could pay a slightly higher base fare with United, for example, but probably save money with more generous baggage/check-in procedures, and have a worry-free experience, too. The staff were great; it's the company policies I have a problem with."
Cons: "Ridiculous fees and charges for every aspect of the flight. Not a fan. Probably won't fly with Spirit again."
Pros: "The seats were comfortable"
Cons: "My sister and I and another passenger (not with us) came to the gate at 10:00am and our flight was at 10:15am. When we walked up there was a woman and a stroller just going through the gate doors but when we got to them the attendant said that we were too late and missed the plane. She said we needed to be there 10-15 minutes before departure time. The other woman showed her a phone with the time on it and said it's only 10:00am now and there was no page with names or last calls. And a woman just went through. The woman told us it didn't matter, they couldn't take us and sent us back downstairs to get a new ticket. My sister and I were at the coffee shop about 100 yards from the gate and if we would have heard our names being called or a last call for the plane, we wouldn't have gotten coffee! We had to go back downstairs to get another ticket, the plane they put us on was boarding right then and they told us they would have someone walk us through TSA but after we finished with the tickets they told us to go up and someone would meet us there...no one did. Thankfully the TSA guy remembered us and let us through the front of the line. When we got to our gate the woman there reminded people that if they were going to the bathroom or getting anything to make sure they were back 10-15 minutes before the plane was scheduled to depart. That flight was delayed 20 minutes anyways. I will never, ever, use Spirit again."
Cons: "Our flight was delayed 3 hours for mechanical issues. The staff at the gate was the unprofessional...rude, sarcastic and just plain miserable. I even witnessed a shouting match between the gate crew and a customer who walked up to ask what the new time for take off was...She answered his question by stating, "the same time I said 5 minutes ago." The male passenger didn't hear the announcement (because she talked so fast). He kept asking and she kept repeating her snarky response about "the time time I just told you" until it became heated. Absolutely ridiculous. Not much improved when we made it on the aircraft. It felt like it was a shell of what a "finished" aircraft should look like. All in all a pitiful experience. I hate that I already purchased my return flight with Spirit. Saving $50 was NOT WORTH IT!!!!!"
Cons: "They would not let us on the plane despite being there 25 min before the flight left. They said we had to check-in online, which we tried twice to do, but it wouldn't let me because a balance for our baggage and seats did not go through. Interestingly, when I entered the credit card info it never once told me the credit card was invalid or that any issue had occurred. When I called the number it gave when it wouldn't let me check in I got an automated system that had no option for "speak to a representative" or "check-in." The ticketing counter told me they literally can't print a ticket after 45 min until flight and Latrobe's single gate TSA checkpoint "closed" at 6:30 for this 7 flight. Meanwhile, I watched "security" walk behind the counter when we got there. Spirit refused to refun is the money for the flight. We will never fly Spirit or out of Latrobe PA EVER AGAIN."
Pros: "The flight attendants were very friendly and the pilot did a great job. There were bad storms in Orlando but you wouldn't know it with the flight. All Spirit flights I have taken have had good pilots and friendly flight attendants."
Cons: "When I arrived at Chicago-O'Hare to check in, there was a line around the block for only Spirit Airlines. They had 2 people working at the kiosks and both were slower than molasses. There were several employees that walked up to the kiosks but none of them assisted customers. They had no urgency at all. On top of that, the lady that I interacted with was very rude. She talked to me like I was a complete moron and apologized that another Spirit team in Orlando "didn't do their job properly but O'Hare employees follow the rules". Overall, not impressed at all and I will avoid booking with Spirit on future flights."
Cons: "Them charging $100 at the gate for a carry on. My carry-on was a normal size bag which I have taken on MANY flights with different airline and have NEVER had any issue. When I checked in they did not say anything. At the security the attendant marked something on my boarding pass but did NOT advise me that my bag was big by their standard. When boarding the plane they saw my boarding pass and asked for $100. It was then they informed me that when I checked in they should have charged me $55 which is their rate. But at the gate it is $100. Since I was at the gate I had no choice but to pay the $100. $55 for carry-on bag that all other airline has not issue with is ridiculous. Having to pay $100 for a CARRY on bag is absurd. This was my first and last time with Spirit airlines. Nor will I ever recommend Spirit airline to anyone."
Pros: "liked the cost. flight was good plane was clean but could have been a bit cleaner (windows) seats we good (could have been a little softer) I noticed that some of the flight crew were not as focused on their attention to the passengers. I did notice that the stewardess in our area (who sat right in front of me (exit seat )) was on her cell phone texting or playing a game or what ever young people do on their phones. as a travelling public person, my comfort level or expectation is that all the time I am on board, that the crew is on duty and focused on their duties, which should include, not being distracted by using personal electronic devises at anytime. Secondly, the uniforms that the attendants wore seemed to be a little less cared for or clean as other airlines. Lastly, (this may be picky,) but it seemed that the hair of a few of the attendants seemed unkempt at a level in keeping with the beautiful airplane we were in. There was a steward that came on the plane who looked light his shirt was too big (collar was too big for his neck) as was the size of his coat. As a business owner myself, I appreciate the small things, as these can be the things that overshadows all of the other things we do to provide a good product, service or experience for our customers. Personal inner Professionalism is a mindset that transcends and fuels ongoing service, at levels which a rule book alone cannot attain. (employees who are proud of where they work, who they work with and for, end up delivering on our promises as owners.) I like your web site and appreciate the "fun" you have built into it. I understand the message it sends, but as we know, most people expect the lower fares from Spirit, but don't get the steps you must take to be able to provide those fairs and still cover ALL THE BILLS. Continued success in the future. Jim Holland"
Pros: "I booked my 80 year old parents their flights through Kayak. It ended up being through priceline."
Cons: "My parents arrived at the airport and spirit said they didn't have authorization. that the confirmation wasn't accurate. I paid, and they had a confirmation number. but the amount of time it took to sort it out - made them miss their flight. they then had to drive 2 hours home. then get up at 2am the next day to take a different flight. arriving 1 day late and cutting their vacation short. because they didn't pick up their rental car the day they were supposed to they got an additional charge for that as well. HORRIBLE experience. I would like to know who I can talk to for customer compensation."
Pros: "The fight was good."
Cons: "When we called about taking a small bag which was very small, I was told that my purse Had to go into my small carry on. Or I had to pay. When I called the airlines at first the cost was 40.00 and later on in the evening it was $90.00 . Plus it was someone we couldn't understand. We ask ti be transferded to some one in America., but was told lines were busy. So I just took my wallet . I was only gone over the week end . I was very disappointed in all the charges.i would think a small purse would be ok."
Pros: "If you're interested in a quick flight- UNDER $300 almost ANYWHERE**, THIS is the airlines to fly.. It's simple, fast, and got to my destination with little to no hiccups*"
Cons: "Wow, the comments below are all similar.. Look, Prices should be announced as: (ex) Atl to Orlando $160+baggage.. <--- I've heard SO MANY complaints from passengers about baggage fees.. Look, If it's one of the only ways to get extra income, then a simple carryon fee for $25 should be attached accross the board* Even IF someone didn't have a carry on, the $25 should still be within the ticket- THAT WAY, you won't have disgruntled customers having to cough up an extra $50-100+ at the check-in.. AFTER they probably spent too much on their travel.. (Not saying only poor people take Spirit, but there IS a reason people fly with them.. Because it's supposed to be economical*"
Pros: "The flight I ended up taking was quick and actually left on time"
Cons: "I had a 6 am flight. At 5 am we were told that it would be delayed until 10:30. At 8 we were told it would be delayed until 11:30. At 11:20 they announce that our plane landed and just needed to unload and get cleaned and we could start boarding shortly. Two minutes claret we were told the flight was cancelled. They told us everyone would fit on the 3:49 flight that would arrive in Orlando at 4:10. By that time I was tired of waiting and just wanted to get to Orlando so I asked to get on the flight to Tampa that was leaving at 12:15. The airline wouldn't get me a flight that was with delta that would have leaf at 6:55. They only offered a seat on one of their later flights, a refund, or a $7 meal voucher. That meal voucher wasn't even enough to cover the cost of a bagel and coffee. Also when I purchased the ticket it didn't say anything about paying for a carry-on bag. When I got to the airport I found out I had to pay $55 to take my carry-on. This was my worst flight experience."
Airlines flying from John Wayne (Santa Ana) to Orlando have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from John Wayne (Santa Ana) to Orlando
Masks required on board, masks provided on flights from John Wayne (Santa Ana) to Orlando
Social distancing seating
Middle seats unavailable to book on flights from John Wayne (Santa Ana) to Orlando
Testing for antibodies, testing for symptoms for flights from John Wayne (Santa Ana) to Orlando
Waiving of change fees. Search flexible flights from John Wayne (Santa Ana) to Orlando