Silver Airways cancelled its morning flights from Bimini to Lauderdale on Sept. 1, 2 and 3, causing me to have to rebook my Sept. 1 United connecting flight to Newark at an additional cost to me of $342. Imagine what I think of Silver Airways.
The only bright side of this flight was safely landing in Boston.
Difficulties checking in online within the 24 hour window
5 hour delay with multiple incorrect time updates via text alerts, email and on jet blue website
No entertainment on board - no TVs
Wifi would not stay connected
Wrong baggage claim info was given by crew members on board
Flight was so late in arriving no taxi service was avail at Logan
- The plane skidded on the landing strip and suddenly halted (scared passengers slightly)
- The flight was only 41 mins but at least a mint could have been handed out to show more hospitality.
- Departure ran 1 hour late. We weren't notified until take original take off fime.
Plane was delayed because there was apparently no crew. After finding a pilot they needed to find a flight attendant even though one was there at the desk waiting to work on another flight. After 2 hrs of waiting they finally said that said flight attendant could be apart of our crew. Then all other silver airways flights were cancelled for the rest of the day. A few other passengers were there and were forced to rent cars and find other methods of transportation. Terrible customer service.
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