Cons: "My flight time was changed but I didn’t receive any email regarding the change"
Cons: "Wearing a face vizor on top of the face mask is silly"
Pros: "Crew was very helpful"
Pros: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Pros: "Flight is spacious"
Cons: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Pros: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Pros: "Crew was receptive"
Cons: "Food boarding"
Pros: "Boarding its took along , food it's bad"
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Cons: "Mu luggage got broken"
Cons: "Food was just not that great. Too many peppers in everything!"
Pros: "Crew as very helpful"
Cons: "passenger seated next to are rude"
Pros: "Everything was GREAT!"
Pros: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Cons: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Pros: "Crew was really amazing."
Cons: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Pros: "boarding process was efficent"
Cons: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Pros: "Qatae Airways is second to non as always"
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pros: "Nothing. As flight was rerouted and airline changed"
Cons: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Pros: "Stellar crew -- super friendly, served water/juices constantly, polite, attentive. To be commended Great choice of movies and entertainment but no wifi???"
Cons: "This was an older 777 -- no wifi -- pretty surprising on such a key flight at DOH-JFK! This is not the airline's fault but I had a crazy lady next to me who was very disoriented, who could not speak English and needed assistance. No one would deal with her! She had a little pouch with her name on it -- like a UM -- so someone knew something was not right when they put her on the flight. I bought drinks inside the terminal for this 14 hour flight but they were all confiscated at the additional security at the gate!! WTF"
Cons: "carry-on did not fit on center overhead compartment unless I put it side ways (Same carry-on suitcase fit nicely on Emirates airplanes, so the carry-on overhead compartments have been made smaller on Qatar on purpose or by engineering error, and I will not fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class passengers. Entertainment computer (Android based system) ran slow and out of memory at times. Seats were not comfortable for 12hrs flight. My butt was starting to hurt. I did not have this issues on Emirates flights."
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Pros: "Leaving that god forsaken airport after hours of waiting in lines."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Cons: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Cons: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Cons: "Some crews are not accommodating."
Cons: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Cons: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Pros: "The crew, they were very pleasant and good about taking care of our needs."
Cons: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
The miss my one bad bag. All of my cloths were in that bag
once again everything from the boarding process to in-flight service was impeccable.
Pros: "excellent crew, helped me through my nerves about flying"
Cons: "would have loved to sit upstairs in the bar area."
Pros: "Was able to switch to an open row dubai to jfk. Nice crew..good food..veggie choices."
Cons: "Jfk-mia..held for gate 1 hr.."
Pros: "Food was good but served in a unorganized manner, drinks and food was not sequentially served as normally."
Cons: "The flight attendants were not polite and difficult to understand. They closed two of the lavatories for themselves. I’m not impressed with Emirates."
Pros: "crew responding to the request, supportive"
Cons: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
Pros: "The crew was wonderful. The food was excellent.the seats was comfortable."
Cons: "The whole boarding process was lengthy and totally unnecessary with the extra steps"
Cons: "Food was not enough and it was served after very long hours."
Cons: "Only one person in a three row and it was a great flight"
Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Pros: "everything from security check, boarding, crew, food was excellent, I have no complaints about my trip from Dubai to NewYork, I wish it was the same between Mumbai to Dubai..again Emirates need to train their staff @ Mumbai airport, It was one of my bad experience ever on any airlines or airport."
Cons: "everything is great, no reason to complain."
Cons: "No need for improvement"
Cons: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
Cons: "Kids food. Chairs weren't comfortable until I reclined it back. Felt like I was bending forward when in the upright position."
Cons: "Food could be tastier. But, you can’t starve"
Cons: "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"
Cons: "It was good service by emirates"
Cons: "The plane is great but the young gentlemen next to me is 300lb+(my best guest He's at least 6'2" possibly in his teen or early 20s) Don't get me wrong but to sit in coach for 14 hours with him in the middle seat is kind of a nightmare. Half of the way we all went to a bathroom and I don't blame him but the bathroom must be to small to clean up himself for I have to sit with feces smell for the rest of the flight. Imagine that. This is my second leg of this long flight from BKK to NYC. The first leg to dubai is horrible enough but this one top that by far!!!!"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pros: "Friendly service"
Cons: "Old plane with old seats."
Pros: "Seating space in the plane"
Cons: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Cons: "I am a 76 yr old traveller, did not get the change in flight schedule until I booked my flight. I was at Dubai airport for over 12 hours waited for the 3AM flight that took another 14 hours. Very stressful and tiring. There was not even a proper accommodation for this very long wait between flights. This experience will be told to all my friends and trust me it will be a very bad, negative endorsement."
Pros: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Pros: "Loved the service. My flight was from NYC to Milan."
Cons: "There was not one thing."
Pros: "On time, entertainment good crew"
Cons: "Food was bland"
Pros: "I love business class the best"
Pros: "Everything except boarding and internet"
Cons: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Cons: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."
Pros: "Was upgraded to business class. Crew was incredible, food was incredible."
Cons: "Everything was perfect"
Pros: "Choice of movies was good"
Cons: "Changed flights in Dubai but there were not enough or easy directions. Could not hear boarding announcements due to announcement issues. Crew who served were rude and not useful most time, except couple of crew members. Ear phone not working, took a while after asking to get new one. Food was cold and poor - did not have second bite on most food. Crew serving was as if they were in training (must be) Cramped seat, which did not recline much, which was unusual for Emirates. Glad to be out of that plane."
Pros: "customer service of crew was good."
Cons: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."
Pros: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Cons: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."
Cons: "Bad experience my mother 73 years old and pre booked wheel chair but not provided in Dubai Air port while transferring time and also misguided us very short distance for walk. she faced lot of trouble to walk ."
Pros: "Economy class is very comfortable, crew was pleasant and food was good. Overall the 13 hour flight felt pretty painless."
Cons: "I wish the crew would have done a better job controlling passengers who were trying to unload luggage from the overhead while the plane was still taxiing. I had a bag dropped on me and the crew didn't seem to have control over passengers who were blatantly disregarding instructions."
Cons: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"
Cons: "I was treated differently, because, I bought my ticket from Kayak and not directly from Emirates."
Pros: "good food, empty seats for snoozing and very helpful flight crew."
Pros: "Efficient, clean, friendly"
Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "I flew from Singapore to New York with a 1 hour 15 minute layover in Dubai. Passengers with layovers were instructed to be at the next gate 45 minutes in advance of boarding. This was seemingly impossible and cause myself and many other passengers severe anxiety running through the airport. The first flight landed 10 minutes late in Gate C, took another 10-15 minutes to off board, at which point we were held by a flight attendant who later guided us to get on a bus to take us between terminal A and C. The entire trip between gates was approximately 30 minutes and we inexplicably had to pass through security 3 times during the layover. It seemed poorly organized and myself and other passengers just made the second flight before the doors closed."
Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Pros: "Better plane with much better entertainment system. Decent food. Once I had missed my connecting flight because of the flight delay, they promptly arranged for a hotel to stay at, as there wasnt another flight to NYC for 12 hrs. Otherwise I would have been really pissed."
Cons: "First time I have had mediocre crew on an emirates flight. The guy serving my section was not particularly friendly, had a bit of an attitude problem and spent a little too much time chatting up an attractive female passenger. Again, disorganized boarding process. First time I have experienced such terrible service on emirates."
Pros: "Very good airline with professional stafff and much better comfort than most other airlines"
Cons: "The food was pretty bad. I didn't even eat on the return flight."
Pros: "i will be recommending Emirates to ally my friends which will ever be able to use them"
Pros: "I liked the customer service, entertainment, flight Attendants, food and everything that Emirates has to offer! I felt like I was in first class while in coach!!!"
Cons: "The duration of the flight was extremely long and that made me uncomfortable and it was hard to sleep."
Cons: "Great movie selection and food."
Pros: "Nice flight"
Cons: "time delay at Dubai Airport"
Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."
Pros: "See above. Great airline all around. We travel a lot and overall it is one of the two best in the world on almost all counts."
Cons: "For large number of passengers, boarding is impossibly slow. I don't understand why, after boarding the priority passengers, airline don't board the rest of us from the back of the plane to the front. Doing it the other way makes us stumble across the front seated passengers who are busy stowing their carry-ones. This causes a bottleneck in boarding. Also, there are too many checks on us, which also slows things down. Also, Emirates advertises: one carry-on item of less than 15 pounds. On this flight I would say that at least 75% of the passengers violated this with large and multiple carry-ons. This is unfair to those of us who try to go by the rules."
Pros: "Everything was Excellent"
Pros: "Nothing is better service, food , beverage, everything is not good"
Cons: "Change with food quality"
Cons: "Packed plane. No social distancing!"
Cons: "No social distancing, very bad"
Cons: "food could been more better."
Cons: "This is my first flight with Turkish Airlines. It is much better than every Europe Airline company. Until the Covid19 pandemic is over I will not fly to Europe with any European company. Turkish Airline are that good. On top of that you get to transport two big bags of luggage for free."
Pros: "The crew very a mezzaning"
Cons: "Its was bad service. I know its covid but they could have done better. My friends relative took emirates and qatar. There flight was excellent as usal."
Cons: "Horrible food, crew wasn’t nice"
Pros: "Good cleaning impressions."
Cons: "The food catering was mediocre, food was serve on prepackaged boxes instead of hot meals. No alcoholic drinks or other refreshments were offer due to Covid."
Cons: "The food was terrible. Turkish airlines used tp have great food. I understand the cold sandwiches are because of Covid but they could have been much better."
Pros: "The crew was nice. But it took forever to get our luggage when we arrived. We waited half an hour!"
Cons: "The luggage took forever to come out after we landed at JFK. Also, the quality of the food was not good on the plane."
Pros: "The food"
Cons: "Boarding process. Waiting gate was small for the plane we were using"
Pros: "TK escorted us from the delayed flight from Dubai through security to ensure we made the connection"
Cons: "The temperature on the flight was a bit too cold. I don't like the airlines that trade out the nice headsets for earbuds at the end of a flight. Change the process so we don't have to swap"
Cons: "Small legroom"
Cons: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
Pros: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Cons: "Business class gets only one small lavatory."
Pros: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Cons: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
Pros: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Cons: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
Pros: "The food was excellent fresh and plentiful. The bathrooms were very clean"
Pros: "Great entertainment system (though nothing new since my last flight 2 weeks ago)."
Cons: "As all airplanes, seats are somewhat cramped, and the food, while good enough, is pretty much the same it is on every Turkish Airlines flight. Some more variety might be nice."
Pros: "I like your entertainment system, but the cushions on the headset were not the best."
Cons: "The boarding was not organized. I was in Group C. We were chained behind a rope. Boarding started and when the agent nearest to us didn't get a passenger quickly he started to take Group D! I did not appreciate that. This continued throughout boarding. Also, as to be expected!, as newer people joined the the lines they went to the line moving - not their Group line. So we stood behind the rope on C while everyone else was boarding. I finally jumped to the moving line. I was tired of waiting. The kosher meals were warm, but not hot. There is no reason for this. I have been flying International for over 20 years and I know what is possible. The seats - for a 10 hour flight - were uncomfortable. Either I need more padding on my rear end or you need better seats."
Pros: "Brand new, clean and comfy plane, wonderful entertainment. However, frustrating security check performed by Gözen Air Services, mediocre food (it was way better years ago), useless cabin crew with terrible English."
Cons: "Boarding, food and cabin crew. Getting worst every year!"
Cons: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."
Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"
Pros: "I am not blaming the airline at all for these inconveniences."
Cons: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
Pros: "The care taken to wrap the electronic equipment you were mandated to confiscate. That part was handled well"
Cons: "Retrieving the electronic equipment was a chaotic nightmare. There was no order. There were two lines where passenger did line up in than others cut the line claiming they had connecting flights. Those in charge never verified whether they were connecting to another flight. Never asked for their boarding pass. I heard some laughing saying they did no have connecting flights. I better job and method of handling this situation is needed as long as the ban is in effect. Otherwise, Turkish airlines is fine. My wife and I have traveled most airlines and travel extensively. So, we are aware of good service and bad. Your service minus the electronic equipment is good."
Pros: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Cons: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Cons: "I had a problem and I was not able to fly. I bought insurance and I tried to contact them, but they denied my request and I would definitely recommend to remove this option because it doesn't give a good image of KAYAK. If I want to trust this application, I have to be confident to use the services and I service from the insurance was fake. I tried to reach the airline to cancel my ticket and they said it's not refundable. Therefore, I would definitely recommend showing refund options when selling tickets. I lost every penny I spent because I was not able to fly. I am sure that my message is delivered now!!!!"
Pros: "Customer service and professionalism of crew was outstanding. It felt like how it USED to be on other airlines, and even better! The food service was great, and I appreciated the little necessities bag. The travel experience was a positive part of our trip, instead of the usual exhausting drudgery of traveling very far distances."
Cons: "The bathroom did get a little smelly, and, as a tall person, the leg room was very tight when people put their seats back."
Cons: "Airline should advise during check in- especially on line check in there are no electronics on board. This caused significant delay and annoyance for about 100+ passengers"
Cons: "This time the food was a disappointment. I had ordered a vegan meal and the hot course was dried up pasta, no protein."
Pros: "Checking in personal Irem such a rude person who lies to clients. She lied me about checking bag and choosing sit also. I asked her to talk to her supervisor and she show me the girl sitting next to her was doing checking in also name is Bahar. I am 6'1" and 190 lbs and asked for exit row and they both told me all of them gone already. The thing is funny when I asked checking in was just began. After boarding I realized some exit sits are available. As a Turkish man who worked JFK for.Turkish airlines, I think this was awful experience. Turkish airlines and passengers deserve better service and honest employees"
Pros: "I love how Turkish Airlines is such a pleasant flying experience and how everything is included in the price. Delicious meals that are better than going to a restaurant, the head rests that bend in so you can sleep with or without a neck pillow (I had absent-mindedly packed my pillow in my baggage and was delighted to discover these), the little pouch of goodies (socks, slippers, toothbrush and toothpaste, eyemask, lip balm, ear plugs), and the pleasantness of the crew are all highlights for me. And I was delighted by the magical flight safety video! Thank you also for passing out little sweets on New Year's - that was such a lovely touch and appreciated. Everyone who has flown Turkish agrees it's the best!"
Pros: "love how nice the crew is, and how they treat everyone with courtesy, and security conscience also"
Cons: "I find the a b c d to board very difficult, sometimes you get a and sometimes you get d, and if you get c or d is a big mess, as mayority of passengers are there, I don t find it very organized and nobody in line seems to be happy with boarding, everything else excellent"
Pros: "The inflight service was wonderful. Business class comfort is excellent with full lie flat seats, Crew was attentive. My special vegetarian food was very good using the usual airline fare I receive."
Cons: "The arrival into Istanbul was marked by a major inconvenience unnecessary anxiety, extra expense and frustration. On deplaning from a flight from Barcelona, a Turkish Airlines employee was checking boarding cards the connectivity flight and directed people to the appropriate exits for domestic and international connection. We had a connection to JFK and tried to enter the exit for international connections. She insisted that we go to the domestic exit despite my telling her we had an international connection. This led to passport control which had never occurred to me anywhere in the world when making an international connection. Next problem - I was told I needed a visa! My travel partner did not need a visa and was already through passport immigration control. The officer did not speak English and pointed in the direction I needed to go to get a via. I told him I did not want or need a visa but that was it! I started to look for the visa application area and there was no staff or anyone to help. Finally I found 4 kiosks for e-visas - only one worked. 20 plus dollars later I had the visa and immigrated. We quickly reverse the process and went though security and passport control to get back inside the international terminal. It was nuts! The boarding in Istanbul was crowded and chaotic."
Pros: "Food and entertainment were good. Crew was pleasant and attentive. Flying in business class with them is always nice. There was a lof of leg room and nice seats that go almost fully reclining."
Cons: "Where to start from? Got off the plane from the flight from Barcelona to Istanbul, to connect to New York and first thing this woman insists that me and my friend should go to exit and baggage claim instead of international transfers. My friend had to get a visa at check out and all the trouble of trying to get back into the gate simply because of a STUPID AIRPORT STAFF who doesn't know what they are doing. I have had trouble before with airport staff who doesn't know what they are doing or give wrong directions. That is why will avoid flying with them to Europe."
Pros: "Easy to get exit row seat, very nice crews, good food incl. free wine."
Cons: "Istambul Intl. Airport: Wifi requires a code to be sent to a working cell phone. It never worked for me (and that on 6hrs+ layovers there) and obviously people with only a pc or iPad/ipod/iphone without working sim card are screwed. If you offer free wifi, don't add ridiculous requirements that no one can fulfill."
Pros: "Although there was only one option for meals, they were good nevertheless. The entertainment on Turkish Airlines is the best I've ever seen on any international airline. There are so many options and the layout is new and modern."
Cons: "Compared to my flight from New York to Istanbul, my flight from Istanbul to New York was less wonderful. The crew was not as attentive and was not helpful in assisting the grandmother who was sitting next to me with her 2-year-old grandson who wanted to know if another seat was available. There was only once choice for the meals, which I found odd on a long international flight, but I did enjoy the meals. The plane was older than the one I took from New York and were less comfortable. I don't usually have a problem with legroom (I'm pretty average height at 5'5"), but the legroom on this flight was noticeably smaller."
Pros: "Service was good, customer helping line was not that good"
Cons: "The worst part is food, they need to serve some good food for such long flight, Specially Istanbul to Islamabad and Islamabad to Istanbul, was the worst service and worst food , I will be think a lot to travel next time with turkish airline, due some bad service and food"
Pros: "The cabin crew were super friendly, attentive, and accommodating on our flight. Upon boarding the flight, pillows, blankets, and earbuds were awaiting us on our seats. During the flight, the crew handed out Turkish delights, lemon-scented hot towels, and sleep-care bag full of goodies (like ear plugs, slippers, etc.). The entertainment system had quite a selection of music, TV shows, movies, and games! Though it's always uncomfortable sitting on a plane for an international flight, I felt our Economy seats had a little more legroom than most, and there was definitely a lot of stuff to do on the plane if you didn't want to sleep."
Cons: "The second meal I had, eggplant pasta, tasted terrible along with the beans. The only redeeming factor was the yogurt! In addition, the A/C was surprisingly on low, and for the first time, I became hot on the flight - not that I really minded. It was just a different experience. We also took off an hour after we boarded, which I thought was strange."
Cons: "We missed our flight from Istanbul to New York. The gate was changed while we were waiting at the assigned gate. No announcements were made about the gate change. We ended up stranded in Istanbul. The Turkish Airlines representatives were very rude and not helpful at all. They told me that we needed to purchase new tickets. My 14 year old and I were in Istanbul, Turkey with no way home. After hours on the phone with their customer service and many repeated phone calls and many collect phone calls to the United States, my mother was finally able to secure new plane tickets for $2000 one way for us to return to the states. We were in the airport for 24 hours before we could board a flight to make our way home. A few days after we arrived back is when the terrorist attacks occurred. I have been plagued with flashbacks of our time in the Istanbul airport. I feel that Turkish Airlines could have done a better job at trying to accommodate us in a time of desperation. I have been reluctant to contact them upon my return and a friend offered to call on my behalf and was treated in the same disrespectful manner. I would hate to think that Turkish Airlines could be representative of the people of Turkey. I can't imagine that Turkey or the citizens of this beautiful country could treat visitors in such a fashion. I appreciate your time in reading about our personal and devastating experiences during our trip that was to have been the trip of a lifetime with my son."
Pros: "Wide variety of movies."
Cons: "Firstly, our daughter's personal TV monitor stopped working about an hour into the flight. We asked for the TV monitor to be fixed on three different occasions and nothing was done about it so we had to share our monitor for the remainder of the 10 hour flight. Secondly, we were the last to be served even we though we were seated in the middle of the plane. When they finally got to us they didn't have anymore of the selection that we wanted so we had to settle for what was left. When we finally got our food it was ice cold! We had to ask for another plate. By this point we were starving and very upset. Overall, our experience wasn't the most ideal."
Pros: "Organized boarding relatively on time take-off. Clean lavatories."
Cons: "The seating arrangements were awrful. The flight was not full passengers flying solo, like myself, could have benefitted from better seating arrangements. for example some passengers had an entire row of seats to themselves while people like me were stuck next to a window seat with a talkative passenger for 11 hours"
Cons: "Pillows for everyone and warmer temperature"
Cons: "All ok"
Pros: "The ground staff from the help desk was helpful enough"
Cons: "I could have been rebooked a flight without having to pay for it. Who wants to lost his or her passport? It was very inconvenient and stressful for me, at least free rebooking would have ease my situation."
Cons: "Was a good experience"
Pros: "The crew were really nice"
Cons: "Entertainment is very limited."
Pros: "Crew was good"
Cons: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
Cons: "Economy sets are too tight and cramped. Cup holder was good for nothing, i tried to put my soft drink bottle in it and it slipped right out the bottom and when I tried to put a cup of water in it supplied by the crew it wouldn't fit! When I reclined my seat to sleep the passenger behind me pushed my seat hard back to upright position. When I turned around to ask why the rude response I realized that he was a tall fellow and his knees were already touching the back of my seat so when I reclined it, it hurt him and he had no where to move his legs. I couldn't do or say much as I understood his misery and therefore kept my seat up the whole way for 5 hours! The flight was full and neither of us could relocate to another seat."
Cons: "Better coordination between stewards."
Cons: "If there was no bus to the aircraft."
Pros: "Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air"
Pros: "Pleasant crew."
Cons: "Need better food"
Pros: "On time flight Good services New aircraft"
Pros: "The airplane was clean an good and the crew was nice"
Cons: "The food could be better."
Pros: "prices, efficiency, helpful crew"
Cons: "they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time."
Pros: "Food about average."
Cons: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."
Pros: "The plane was super new and the flight was smooth and really great. The food was yummie."
Cons: "My luggage did not arrive at the airport in Istnabul and I hope I will get it back."
Cons: "The men from the crew was not friendly at all"
Pros: "Service. Crew - the on board "chef" was particularly attentive."
Cons: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
Cons: "Late arrival of the plane. Seat not comfort, basic serviceS"
Pros: "Boarding was easy and no delay in departure"
Cons: "The video sound wasn’t working in the return flight from Beirut to Bahrain"
Pros: "how convenient it is"
Pros: "New plane. Quiet flight. Good service."
Cons: "Boarding was too long and a bit chaotic"
Cons: "Too much money taken by the airline even though I had bought insurance"
Cons: "Food was not so great. Could have been better"
Cons: "Their price and services"
Pros: "fast boarding, got the luggage quickly."
Pros: "Speed of the boarding pass counters. And the price."
Cons: "The plane seats are really bad"
Pros: "The crew was efficient and anxious to please. The flight was on time."
Cons: "Boarding by bus is always unpleasant."
Pros: "لم يعجبني شي"
Cons: "اخر مره اسافر علي هذه الشركه"
Cons: "I head phones I didn’t get my bags I have been waiting for the past 3 hours at the air port and I haven’t received my bags yet and I think I will Waite for 3 more hours"
Cons: "add phone outlet to your seat"
Cons: "food it could be better"
Pros: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
Pros: "Food and Crew"
Cons: "seats not comfortable"
Cons: "The crew wasnot welcoming and helpful"
Cons: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"
Pros: "Crew and boarding crew and plane crew were great."
Cons: "Flight was delayed for an hourl plus. Spent more time in airport than in air."
Pros: "Crew and staff were great."
Cons: "Flight was delayed for an hour. Spent more time in airport than in the air."
Cons: "Crew was loud not professional."
Pros: "The food and services in Bahrain airport and in plane"
Pros: "Service in the plane"
Cons: "The crew at the check in were mean... bizarre regulation that don't apply to any other airline. Refuse to give a wheelchair for an elderly claiming she has to book it in advance.. what if the person broke their legs that day??? None sense. And the baggage regulation are just not clear and confusing."
Pros: "The security check was horribly handled. There was a chance for missing the flight."
Cons: "Bag lost in Bahrain"
Even though I was had been double vaccinated weeks prior; arrived at the airport 5 hours early; had two negative COVID tests, including a PCR test I was forced to pay $225 for at the airport (the free tests do not have the fast result turn-around required by the Sri Lankan government); proof of a ride from the airport and lodging information; I WAS DENIED ENTRY TO MY FIRST FLIGHT. I was told I needed a special email from the government? I was told to email immediately and given a bogus email address? The one man, who was a "supervisor" for Etihad and refused to identify himself, kept berating me and told me explicitly that "you Americans are used to going wherever you like whenever you like BUT IT'S NOT THAT WAY ANYMORE!!!" I was dumbfounded. I should mention that I was unfailingly polite the entire time. I would characterize this employee's behavior towards me as abuse. I did try to call KAYAK for several hours but no response. This same employee kept intercepting me on the snake line and continuously prevented me from approaching the check-in desk. I should add that I was the only person waiting who appeared to not be of SE Asian or Middle Eastern descent as well as the only unaccompanied woman. While I cannot for certain that this had anything to do with the Etihad employee's targeting, I can say. that my experience was truly horrible. After 5 hours of attempting check-in, being prevented from approaching the check-in desk, and being continuously denigrated and lied to, I left the airport in despair. That was only the beginning of my troubles. Many weeks later, I still do not have a refund, or even an exchange, for my wasted ticket. I have spent countless hours on hold with KAYAK and their enterprise is absolutely criminal. I really can not afford to lose the price of my ticket, but I don't know how many more weeks/days/hours I can spend fighting for a refund for a flight I was prevented from boarding for no apparent logical reason? AVOID ETIHAD. AVOID KAYAK!! They have stolen my money and have been absolutely horrid. And if anyone from KAYAK reads this PLEASE REFUND MY MONEY. I am so deeply tired of this. The way you have treated me is so. very. wrong.
Cons: "Food you have made batter next time please"
Pros: "Need improvement - customer service"
Cons: "Next time give money back to people for cancelling or changing flights. Never flying with Kayak again"
Pros: "The movie selection was decent"
Cons: "They failed to informed me that passangers have to report to the gate one full hour before direct flights to the US from Abu-Dhabi in order to clear US customs and border security which happens there prior to your flight (which is the only place in the world that this happens.) I arrived at the Airport 2.5 hours before my flight and reported to my gate 45 minutes before my flight and was not allowed through. They then were extremely rude to me when I was in the process of finding a new connection and made me buy a brand new ticket for the following morning as the penalties for rescheduling would cost more than buying a new ticket which was 1200 USD!! They insisted that this warning was on their web site and would have been on my ticket had I got it from their website. Since I purchased my ticket from Kayak.com, that was my own problem. They then showed me a warning label on the baggage claim slip that they gave me at check in but this was only in Arabic with NO ENGLISH translation provided. More importantly the representative who checked me in to my flight never told me about needing to be at the gate 1 hr before the flight. Throughout this whole process they were unapologetic, unsympathetic and rude. I met two other people that same day who had the same problem one of these passangers arrived at the gate 1.5 hrs before her flight and still could not get to her flight in time because of the inefficient customs and immigration process that the Emarati's have in place in an attempt to mimic our process in the US. This is a very bad policy which only Etihad does. If you fly through Dubai with Emirates they do not require this nonsense. The Etihad staff were rude, unhelpful, unapologetic and inefficient. Never fly from Abu-Dhabi to the US with Etihad. On the flight, as the plane came to a stop at the end of the runway but still needed to taxi in to the gate, people started getting up. Instead of calmly explaining to people what was going on, one of the stewardesses waved it off and said well when we start moving again or if something happened they will just DIE then! This was not the only occasion I was disgusted by the staff. I woke up on the flight and couldn't find my glasses and the response of one of the stewardesses was "can you ask someone else to help you, I am on my way to take a nap and if I stop to help you I want get my full rest." This airline is one of the worst in the world if not the worst. I will never fly with them again and I am considering sending these stories to a NEWS network to raise awareness on this issue. Their staff don't care. They seem to be overworked and burned out. They only get one day off when flying to New York and back when by law they are required two. This shows that they are abusive to their staff which then leads their staff to have have horrible customer service."
Pros: "I wish I could remember the fight attendant’s name - she was probably the best flight attendant I’ve ever had"
Cons: "Plane was very crowded as compared to the A380 I flew over on. also the meal services on the Trip over was much better than this return flight"
Pros: "Food and entertainment"
Cons: "I travelled from KUL to JFK with transit at Abu Dhsbi. Nightmarish transit in Abu Dhabi. Three intrusive security screenings (why three?). At some point they take away your boarding pass and make you sit in a hall for about half an hour (with similar 'criminals') with no access to bathrooms without telling you why. Then they call your name to return the boarding pass ( which was a problem for me because I am hearing challenged). Not sure this special treatment is reserved for just brown skinned travellers"
Pros: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
Cons: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."
Pros: "My flight with Etihad was very comfortable overall which was operated by Etihad itself."
Cons: "Please end your partnership with jet airways."
Pros: "As I said, the crew and facility were pretty good. But the bad things really ruined the trip and pissed me off."
Cons: "First of all, I tried to purchase the on-plane WiFi. That didn't happen, as I was told there was an error in purchasing and I didn't end up getting any connection. Yet when I got off the plane, I realized that I was nevertheless charged for $12. This was definitely annoying, and they still haven't gotten back to me. Secondly, which is very frustrating and infuriating, was the fact that not only was my checked luggage delayed, they did not call me or reply to my emails with any useful information on my luggage's situation. To this date, I have no idea where it is, if it's lost or damaged, or when can they deliver it to me. I had all my clothes, my DSLR camera and gifts in my luggage, and I had to buy a bunch of stuff in the next few days because I didn't have those things. It has been more than a week, and they still haven't gotten back to me on anything. For this reason alone, I think they totally deserve a poor overall rating, especially because I chose them in the first place because I trusted their good ratings."
Cons: "Limited food options and quantity."
Pros: "Entertainment system and flight condition"
Cons: "Rude on board female staff . Not one believed in smiling or using the word please. They all wanted to control the passengers with needless commands and orders"
Pros: "Good airline and I like the fact that kids and seniors are boarded first regardless of seating."
Cons: "Food was horrible and most of the time there wasnt an option between veg and non veg even when the flight was mostly empty. Taste was really bad."
Pros: "I had a whole row to myself! Fantastic service, very friendly crew, and great movie selection."
Pros: "مجال الكراسى"
Pros: "Ample storage available in window seat. Window seat for solo business traveler is nice; private."
Cons: "Boarding very inefficient- rushed out of Premium Lounge to go to the pre-screening for return to US - finished and at the gate sent back to a nearby lounge with just enough time to sit down for a few minutes."
Pros: "Amazing food"
Cons: "The cabin crew never really heeds to your call sign requests. I clearly remember being in need of help but no one showed up for 45 mins starisght; I had to catch them when they were serving food."
Pros: "The movie options and food were good."
Cons: "This flight had the potential to be good as the entertainment and food options were good, but I felt cramped and the volume of the surrounding passengers was awful. There were three crying babies, which I know neither the airline nor the families themselves can control, as well as one child with special needs who was making a lot of noise the whole flight. I wasn't able to sleep at all for that reason. Additionally, I was disappointed that the flight was late and that the deplaning process was so long – we taxied for a long time and there was only one staircase, so we were very late."
Cons: "Our connection from NYC was missed due to delay in leaving Abu Dhabi. The NYC connection wasn't request to wait for us, maybe five minutes would have been enough. After that, they took no care to book in a latter flight. They assigned unconfirmed tickets, which were not honored in the other terminals. I was able to get a seat in the third flight after, others were still left waiting. It took us longer to get a 1.5 hours connecting flight than to cross the Atlantic."
Pros: "Crew were great"
Cons: "Very noisy with loads of kids, crying babies"
Cons: "There is no politeness of cabin crew and there not having ample stuff as snacks and liquor. They are not desire to serve you as long flight India to PHIONIX"
Cons: "Crew is rude. Instead of my religious meal they only have veg and they do not care that i had no food for 13 hours. Flight landing was horrible. Definitely not expecting this kind of experience with Etihad and will avoid next time."
Pros: "On time. Plane was clean. Security clearance was good."
Cons: "Food quality and quantity dropped to zero. Not enough. Should be allowed to bring own food on long haul flight because they keep you hungry. Specially diabetic patient be care full traveling with them."
Cons: "Child screaming for 12 hours straight. No action taken to resolve."
Pros: "crew was helpful!"
Cons: "Etihad has limited in flight movies compared to emirates"
Pros: "Seat relatively comfortable. Liked pillow that resembled neck pillow."
Cons: "Despite plane not being full, crew seemed to have difficulty serving meals."
Pros: "Economy legroom was good, great food, clean plane. Staff seemed professional but occasionally cold to requests."
Pros: "Best airline out there, by a long shot Was given a vegan food option when booking!"
Pros: "I enjoyed all aspects of the flight except the food."
Cons: "I did not likeep the food. It was oily and didn't have a good taste."
Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of their scamming ways by cancelling my return ticket due to their mistake...ripoff...avoid using etihad and any othermiddle eastern airlines, their planes are ok but their customer service is the worst in the world"
Pros: "The female crew was very unattentive. Even raising my hand and calling them, those female crew keep walking."
Cons: "The food was not good . I am planning to continue flights booking with Ethihad- hopefully I will select a window seat on the 2 seat rows and will select other king of vegetarian food."
Pros: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."
Pros: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I have to say that in the 16-17 hours I flew with them (which I just came home from) I never felt claustrophobic, uncomfortable, or bored. I was in the middle seat. I love their flight progress and flight time. Their timing was very accurate. In fact, both flights landed earlier than expected."
Cons: "I didn't really dislike anything on the return trip. It was everything I expected and more"
Cons: ". My seat was broken and would not recline, for 14hours of flight time this is a really bad experience. When I mentioned it to the staff I was told nothing could be done. Leaving me unrested and sore when I arrived at my destination"
Pros: "Service and comfort"
Cons: "Everything was great ... no complains"
Cons: "If you are flying from AUH to JFK, they pre-clear you for US Customs. What they don't tell you is that the cut-off to get to the gate is one hour before departure. I took a leisurely stroll down to the gate when he signs said 'boarding soon' and was denied entry to the flight. The next one was in seven hours, so I spent the night in the terminal. The big slap in the face, aside from how rude the staff were: they won't just put you on the next flight. You have to buy a new ticket, full fare. It cost me more to get home than the original round trip ticket did to begin with. Trying to discuss this is fruitless - they are absolutely not interested in helping, but instead use phrases like "you are the one that is wrong" and "why should we pay for your mistake". Essentially, I was held hostage in Abu Dhabi and forced to pay a heavy charge to leave."
Pros: "granted food voucher"
Cons: "movie selection poor. 3 hour delay"
Pros: "It Was a beautiful expiren ce"
Pros: "Nothing to like."
Cons: "The check-in cashier was very rude. maybe she should retake the course in hospitality. Again, it was operates by AA so what should I expect?"
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Cons: "we had a layover for about 7 hours. The airport was cold. But the departure lounge was extremely cold, very uncomfortable. Even wearing a hooded jacket, I was very cold and my hands were numb. And we waited about 3 hours in the departure area."
Pros: "Aircraft fleet and airport is good. Good infrastructure."
Cons: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Pros: "nice plane"
Cons: "The gate was closed. people sitting on floor"
Pros: "Service food n flight intirier"
Cons: "They didn't let me change any seats. I wasn't able to select my own seat to begin with when checking in. When I told the crew that I had recently had a surgery, no one really made any effort to actually find me a better seat. They didn't even get back to me."
Pros: "The aircraft was spacious and it allowed one to move about and stretch one's limbs."
Cons: "The spacing between the economy class seats - particularly when the person in front reclines."
Cons: "The worst experience ever."