|August||Best time to beat the crowds with an average 6% drop in price.|
|February||Most popular time to fly with an average 18% increase in price.|
Average price of a round-trip
|$441||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "The crew was very helpful and the seats were comfortable"
Pros: "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
Cons: "A newer aircraft that doesn't show its age would be nice"
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Not cancelling our flight"
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "Plane was FREEZING!!!"
Cons: "the flight was delayed and so I missed my train home"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Crew was great."
Pros: "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
Cons: "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
Pros: "Flight timing and gate arrival"
Pros: "Terrific service."
Cons: "Everything was great."
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "The crew was very accommodating and found me a new seat when I requested one."
Cons: "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
Pros: "Everything was fine—no worse, but no better. Delta crew could definitely learn a thing or two from Southwest. I haven’t been on a flight with Delta where the crew seemed happy."
Pros: "Flight attendant was great!"
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Cons: "On time and nice media"
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Pros: "The crew did the best they could under the circumstances."
Cons: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
Cons: "Haven't left yet!!!"
Pros: "Smooth take off and landing"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "I was not able to change seats..."
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "Customer service"
Pros: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Cons: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Fast and efficient boarding again! Most impressed!"
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "On time. Funny pilot"
Cons: "Flight was delayed"
Pros: "Crew did an outstanding job"
Cons: "No entertainment"
Pros: "Clean, polite, informed"
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Cons: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Pros: "Comfortable seats, the crew on board was nice"
Cons: "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Pros: "everthing went well"
Pros: "The stewardess accidentally spilled a little water on me but she was so nice about it and apologetic that she paid for my drink. Good people skills in bad situations make a huge difference."
Pros: "Smooth process, nice plane, amicable staff"
Pros: "The crew was super friendly and took great care of us. The food was surprisingly good and our seats were comfortable. It was worth upgrading to Premium for the extra legroom and other little perks."
Cons: "I really can’t think of a bad part...the customer service at check in was so easy; our checked bags were automatically transferred in Calgary, the crew was very friendly, food was good as was the wine and beer."
Pros: "The two flights were fine, nice WestJet staff on the ground and in the air. But it will be very inconvenient if I don’t get my clothes, toiletries, and other things I need for my trip."
Cons: "As I said, my suitcase (that I checked through yeti Paris) is missing...."
Cons: "Dinner service on the Calgary-London flight started very late and the cabin lights weren’t dimmed for several hours on this night flight."
Cons: "Seats are horrible with westjet"
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Cons: "Flight crew was rude"
Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "Nice customer service pleasant flight. Fkight attendants are really nice"
Cons: "2.5+ hour delay from Calgary to Winnipeg. Unacceptable"
Pros: "The friendly staff."
Cons: "The actual plane. First flight was 737. Second flight Prop plane. Ugh"
Pros: "Great staff. Overall good considering the cheap flight."
Cons: "No free meal, the pizza ordered was terrible. No tv, only iPads for rent."
Pros: "Great seatmate. Friendly crew. That is a plus."
Cons: "Wish the seats weren't so tight and close to each other."
Pros: "I just love WestJet"
Pros: "The crew was very helpful and polite. Short efficient trip."
Pros: "Staff were friendly"
Cons: "Waiting for our checked bags for 45 minutes. Utterly ridiculous, especially with the tiny plane we were on."
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Pros: "Always friendly and helpful...great to see and experience!"
Cons: "Computers down delayed checkin. Items stolen from checked bags. Flight delayed. Lost bag on a flight with no transfers."
Cons: "no food, no comfort, no entertainment stuff"
Pros: "Easy low volume airport palm desert"
Cons: "I am a tall person and the seating is just too darn close with absolutely no leg room for a tall person to fit comfortably in the seat. In fact, I could not even get the tray/table to come down level because my knees were too high and there was not enough distance between myself and the passenger seat in front of me to allow the tray table to come down completely and sit flat."
Pros: "Always great crew members!"
Cons: "Power outage in Kamloops, causing a little boarding and seating issues, crew handled it well!"
Pros: "Nice service"
Cons: "Tight seating in coach"
Pros: "Crew was great! I've decided on flights over 5 hours, upgrading as much as you can is important."
Pros: "Flew part of the trip on a Mexicana plane and part on a WestJet plane. and service, food and entertainment was far superior on Mexicana than Westjet"
Pros: "Roast beef sandwich was great"
Cons: "Just because the crew is having a bad day they shouldn't take it out on the customer"
Cons: "Did not get TSN for the entire flight, even after we entered Canadian airspace."
Pros: "Flight attendants were humorous"
Cons: "WestJet chose to not delay a connecting flight by 30 minutes after their first leg flight was delayed by just over an hour. This resulted in a 1 hour Calgary layover turning into 11 hours. Instead of arriving in Regina at 1 pm, we got there at Midnight. Missed my only Saturday of visiting with family. No apology from WestJet. Received only $30 in compensation for meals to be divided by My daughter and I. I viewed this to be very cheap on the part of WestJest, with no consideration for the value of our time. Will make a point of avoiding them in future for absolute certain!!!!!!!"
Cons: "We were 3 hours late taking of so I missed my connecting flight. The staff are summer staff so know how to do very little. We got poor advice on changing flights, interminable slow to hey through to west jet themselves. The manager at the airport hid away until 15 minutes before boarding the late flight when he was due to come out with food vouchers, the catch, you had to leave and go back out through security to use them. Seriously, who would do that 15 minutes before boarding? And then my bag didn't arrive. ..."
Pros: "I like the staff and services"
Cons: "It's all I like west jet"
Cons: "There was no entertainment. But wifi was available if that is what you consider entertainment."
Pros: "Love it. Friendly and nice. Thank for making this flight rock!"
Pros: "Great staff. Smooth flight. On-time departure and arrival."
Cons: "Is any plane seat comfortable??? Need better ergonomics for knees and necks!"
Pros: "Staff were amazing. Friendly and helpful, having the TV's made the flight go by quickly. I don't fly well, I often get sick and claustrophobic so having that distraction was awesome"
Cons: ".nothing!! It was fabulous!!"
Pros: "Fast service"
Cons: "No place to charge phone on any flights"
Cons: "Seating shoulder to shoulder with other passengers."
Cons: "Crew wasn't that great."
Pros: "After several eye rolls, I was offered taxi vouchers to and from our hotel - I had several bags and 3 sleeping children and i needed help getting to and from the hotel, more than what would have been offered with the shuttle service."
Cons: "The flight was delayed with no indication of the delays from the crew. I was emailed that we would be having supper on the flight - but myself and my 3 kids were told there were not enough meals and we were unable to eat anything other than some small snack items. We missed our connecting flight and given the late hour I would have appreciated some extra help with my 3 (sleeping) children exiting the plane - I asked for help but none was given."
Cons: "Poor information about delays. Terrible food options that were all sold out by the time the carts reached the center of the plane."
Cons: "Too many cutbacks. Air travel is a poor mans mode of travel unless you upgrade."
Pros: "I was very disappointed to find out that wifi was not on my flight. The staff on the plane was very robotic. Came across as miserable"
Pros: "The crew, who were not West Jet crew members as we had to take another airline's plane, were very attentive and the food was good."
Cons: "The Plus seats were worse than the West Jet outbound flight. Plane was older, the seats hardly reclined (which is why I originally paid for a plus seat) and the plane was not cleaned well. I went to use the washroom before take-off and it was not cleaned properly and my tray table had food stains on it."
Pros: "The new interior with power and WiFi were great"
Cons: "The power outlets are not obvious when your siting in the seat. I did not notice them until I looked at another seat and saw the recess where the plugs are. I would have been nice for the crew to mention this as well as the WiFi."
Cons: "I think no social distances between passengers"
Pros: "Service was great"
Pros: "It was empty"
Pros: "Not a lot."
Cons: "Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time."
Pros: "Everything was fine excellent."
Cons: "Everything was excellent."
Pros: "Everything as should be, nothing special"
Cons: "Just the necessary. Don’t change it"
Cons: "Be on time,safety, and honest"
Pros: "Everything was good, the food, the comfort, the entertainment, the service"
Pros: "I enjoyed the accommodations such as the ear phones and blankets. The entertainment was great."
Cons: "Good attention in food services."
Pros: "I fly a lot for business so I have seen my fair share of issues. I can honestly say AeroMeixco compares to a bad budget airline in the USA if anything goes bad."
Cons: "Hard to believe a national airline can be so unorganized. When you ask staff why the info board does not get updated or HAS WRONG INFORMATION, they just shrug it off by saying “This is Mexico, sorry”. Truly inexcuseable. Even their website has wrong “real-time” info; showing the flight is in Mid air while we are trying to find out which gate we should go to. Never again."
Pros: "They serve some food"
Cons: "Charge for bags Left late"
Cons: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."
Pros: "Will choose Aeromexico again! Very nice and helpful crew and staff. Appreciated that food and beverages were served."
Pros: "Almost everything was perfect!"
Cons: "The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers."
Pros: "Not sure it was anything to like, staff not very friendly, unsure how do they assign the seats unsure if I was singled out due to my small service dog, we got horrible seats and were at the airport very early and got seats all the way to the back of the plane"
Cons: "seat assignment, no other choices to seat unable to figure out how seats are assigned why all the way back to the plane when people with teenagers get to sit at the front and perhaps is there something I am unaware when traveling I guess need to pay extra and get a pleasant flight instead of being treated like a peasant"
Pros: "I would like to have direct flight to Mexico city, it will be a plus."
Cons: "My tv wouldn’t show the movies. The ads worked, but when it went to play the shows it was just black."
Pros: "The flight was on time, the crew was polite and attentive, and I appreciated the meal."
Cons: "The temperature in the plane got very cold once we reached peak altitude - folks in my row felt the same. The flight lacked wifi and power outlets, but it's a budget flight so that is acceptable. However, some budget flights/airlines do offer that."
Pros: "service was good"
Cons: "There was no Wi-Fi even though there was signs in the plane of Wi-Fi availability"
Pros: "Good food and good entertainment."
Pros: "Everything was great. The airplane was comfortable and clean."
Pros: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Cons: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"
Cons: "The setas space is too short"
Pros: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Cons: "I loved the First Class upgrade for being a frequent flyer."
Pros: "That I left MCO on time and nothing else."
Cons: "Your bad service I’d appreciate That you have had sent an e-mail to remind me of the web check in. I was used to that and i made a mistake as I read that the flight was departing at 3:40 pm from Bogota and I missed the flight. It was a no show and I had to pay 845 dollars and you dont care. You will receive all the money and I have to loose it all. How can I send a complain?"
Cons: "Did I have to pay for my baggage"
Cons: "less legroom in my seat than my neighbors'"
Pros: "Everything went fine. The on-board entertainment was good."
Pros: "Flight on time. Lots of legroom. (Exit row.)"
Cons: "Chaotic boarding."
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Cons: "Seat 10C - does not stream properly."
Cons: "a crew member was extremely rude and yield at us because we got confused with custom’s paper work and eventhough she saw we were there filling it out again she told her coworker to close the flight with out us and nobody did or tried to help I would never recommend, if I could rate no stars for bording and crew I would do it"
Cons: "Death in the family and no one would help me get back home"
Cons: ". . . because of delays. Cannot comment but see above."
Pros: "I'm 6'3" and they put me in a row with more legroom without charge. Very friendly and courteous crew."
Cons: "no food on this 4 hr flight but i did fly economy. This isnt only flight or airline where in flight internet doesnt work."
Pros: "I liked the meal and courteous attendants, however getting served at 3am was a little strange."
Cons: "We waited on the tarmac for 90 minutes waiting for 20 passengers from another flight. That's too long... we missed our bus in Chicago because of it. My seat was also broken and wouldn't lean back, making for a long, sleepless night."
Cons: "Not knowing where the gate was until 30 min before.No Awro Mexico employee to help with the gate change and monitor was wrong"
Pros: "Great on time no delays"
Pros: "Good service On-time Friendly Great movies"
Cons: "They made me check my carry-on due to lack of space"
Pros: "Good service. Friendly flight crew. Everything went well."
Cons: "I didn't ask but it seemed like there were no food options for people with dietary restrictions, like a simple salad. However, I was surprised they had food in the first place."
Pros: "Very good experience"
Cons: "The flight was late, the seat space minimun, I was on the kast row so the de back seat could't retract. The flight was full"
Pros: "The crew appeared to be working very hard to meet passenger requests. They were polite and pleasant even though the flight was packed."
Cons: "Seats WAY too close together. Very uncomfortable."
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Cons: "Food was gross I should not complain because is one of the few airlines that gives you food but the meet in th sandwich was really bad the rest was good"
Pros: "Crew was polite and attentive."
Cons: "The worst airline I've ever flown. Had to go through customs in Mexico and check my luggage also.???? I was just connecting! I would NEVER EVER fly this airline again!!! EVER! Seats are so small and uncomfortable and the bathroom so small had to maneuver so uncomfortably. Just a terrible experience."
Cons: "plane stated wifi available but did not work. plane was outdated also no power at seats available"
Pros: "American is our main airline and We never are disappointed"
Pros: "Attendant was fun."
Pros: "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
Cons: "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."
Pros: "Our attendant was simply the best I have ever had the pleasure of flying with."
Cons: "Everything was perfect."
Pros: "Flight arrived early. Stewardess although newer was attentive"
Cons: "Nothing the flight was great"
Pros: "Seat was ok because we paid more or has a “status”"
Cons: "Nothing has changed and nothing will-services is nothing to write home about, with yr little pack of pretzels-i am happy to get safely to my destination and that’s all that matters"
Pros: "Areas of schede with flights. No incidents."
Cons: "Oversold on the way out. Didnt affect me. It could have."
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Cons: "Delay wasn’t explained, crew/staff was mediocre"
Pros: "It was a comfortable night flight, great crew"
Cons: "Give a hot drink in the morning"
Pros: "Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad."
Cons: "The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available."
Pros: "Newer plane. Standard American amenities. Fast WiFi and live TV channels."
Pros: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Cons: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Pros: "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
Cons: "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
Pros: "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
Pros: "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
Cons: "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
Pros: "The cookies. Quiet plane."
Cons: "Took longer to take off than the flight to Buffalo."
Cons: "Noting all was great"
Cons: "I do not like nor eat your cookies. You could do better."
Pros: "Easy normal flight"
Cons: "Congestion in Chicago sat on runway 30 min"
Pros: "I was Happy with the free soda I got. That’s about it."
Cons: "Well my flight to Milwaukee was delayed 3 times and then canceled. Thankfully my moms flight with south west had open seats so I bought a ticket on that flight while everyone and there mom was at the ticket counter trying to change their flights. And then on the way back to Florida, my flight was delayed twice, and I almost missed my connecting flight. One of the worst experiences flying. Then I was Told I couldnt Get a partial refund for the flight that was canceled to Wisconsin"
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "Seats were comfortable."
Cons: "Flight attends were slightly curt."
Cons: "Seats smaller than before."
Pros: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Pros: "Arriving on time"
Cons: "I know this isn’t Kayak’s issue but American Airlines literally forgot to put fuel into the plane. We were delayed for over an hour and luckily I made my connection in Charlotte but only because they held the flight and it was not full. Had it been full I would have lost my seat."
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Pros: "they got us where we were going, so that's good, i guess."
Cons: "overnight flight. temperature set to minimum. no blankets provided. patronizing crew (blankets are "only for business class", because who cares if a few cattle freeze to death in transit)."
Pros: "Always we have a good experience"
Cons: "The aircraft was extremely too hot"
Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."
Cons: "You will never change anything. It doesn't matter."
Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"
Pros: "Very efficient boarding, new plane"
Cons: "The cabin crew for first class spent more time talking with each other and a pilot that was on our flight than with those flying. When they started passing out snacks they forgot the plates that had the napkins and utensils and were supposed to hold the snacks."
Cons: "Rude flight attendants, filthy plane"
Pros: "flight left and arrived on time. Service was efficient and friendly."
Pros: "No problems"
Pros: "Flight oversold. Couldn't use online system to book flight, so went 3 hours early to check in. Told couldn't check in still, had to do it at the gate. Then flight delayed two hours. No communication."
Cons: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."
Pros: "The crew was professional and polite."
Pros: "todo me gusto"
Pros: "Great service, good window seat, smooth flight"
Cons: "No music/radio at my seat"
Pros: "That I got from Florida to California"
Cons: "Old planes. Dirty. No entertainment. Noisy. No chargers for electronic devices. No music Even on short hour flight. Small narrow seats even on premium seats. Over rated and expensive."
Cons: "Really unorganized this time around. They couldn't seem to get it together."
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Pros: "Other than the usher at the check-in desk, all other Air Canada staff were polite and helpful."
Cons: "Usher at check-in desk had terrible communication skills. He had an antagonist tone that set an aggressive tone for those just trying to comply to his directions."
Pros: "After I reserved and pay for my seat on row 19 I was moved all the way to the back of the plane. I should be refunded my money"
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Pros: "The flight itself was comfortable."
Cons: "The boarding process was a disorganized and took over an hour. There was a mix of people getting their passports checked and boarding. They never called for general boarding, just eventually started accepting people who got impatient. The entertainment options were the worst I've seen on an international flight in a while."
Cons: "I had my checked baggage held up in Calgary for one day. Then on the way back it was held up again in Calgary. This time it took 6 days,and no one could tell me where it was. It will be my first and last Air Canada flight."
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Pros: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."
Cons: "Offering "pasta" as a food choice isn't good. You might as well offer "potatoes" or "rice." Tell us what is in the pasta, what kind of sauce it is etc. Not enough details!"
Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Pros: "I liked the fact that my friend and I were able to get seats together. It was very nice that of the airline to accommodate that."
Cons: "I didn't like the cold tea. I would have liked a cookie or something to go with my tea, without having to pay for it."
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Pros: "On time, no fuss, good price, direct flight. Thanks Kayak"
Cons: "No variety in menu for a long time (business class)"
Pros: "Flight was underbooked so I took an option to change my seating for more space."
Cons: "I requested a vegetarian meal and was given the exact same mediocre meal for both lunch and breakfast."
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Pros: "A Nice airport"
Cons: "The film are very on The iPad"
Pros: "Service was good"
Cons: "Delay and almost miss my connection flight... and its not the first time with Air Canada"
Pros: "Clean plain, quiet flight."
Cons: "A 3 hour flight should have offered a snack. Otherwise, good service."
Cons: "Should offer meal included for a 5 hour flight which such an early check in that most of the airport restaurant were closed"
Pros: "The boarding process was effortless. The plane was large, clean, and had new technology in each seat. I slept the majority of the flight and did not eat or drink anything. All in all it went smoothly."
Cons: "No complaints!"
Pros: "The crew try and work very hard to make things work."
Cons: "The fact I pay to check bags and no-mind people bring in two bags and you offer free checked bags at counter.They slow the boarding process and end up with no storage space for the people who paid.Each seat should be given a storage space for allowable size assigned to that seat.this would make the no-minds stand out."
Pros: "It was quick and easy and saved me a hour drive!"
Pros: "The crew was very friendly and very attentative. There weren't many options on the menu to eat, but the item I had was delicious. (Roast beef and pickle on rye bread) I like that you have the touch screen entertainment options. Passes time on plane, and I get to watch a movie I haven't watched. Great feature."
Cons: "This one might be on the airport, but my ticket said you were at gate D34, and it ended up being on D36. There were many people confused, so I know I was t the only one. The person next to me was oversized, anyway to make the seats a bit bigger?"
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Pros: "good take off, land off"
Cons: "charge for checked baggage"
Cons: "First you changed my 830pm departure to a 2pm departure then you had me sitting in the airport for six hours with a flight delay. ....no explanations were given for the time change or the delays. Shitty flights shitty service. If I had more options I would never fly air Canada but I'm unfortunately stuck with you."
Pros: "The desk workers at the check in were great to me in Tokyo. My original flight was delayed so there was possibility I might miss my connection. The desk worker went that extra mile to change my flight to an earlier one. Everything was completed barely in time, but she also escorted me through all the way to board the flight so they would not close the doors on me. She was awesome!"
Pros: "Direct flight most helpful."
Pros: "Loaded quickly,"
Pros: "The flight was comfortable for a long flight. The crew was very friendly and attentive. The food was good considering the air fare. The entertainment was great compared to other airlines that flight alternative routes to the same location. Compared to my other experiences with international flights this is one of the best ones overall."
Pros: "Overall outrageous fees as per usual"
Pros: "Selection of movies available for short flight"
Cons: "There were issues with the aircraft which caused an hour delay for the flight. Upon arrival (unrelated to the aircraft) there was another delay from the airport not being able to allocate an available platform to exit the aircraft."
Cons: "Boarding process was very unorganized and delayed by 30 minutes, crew barely present during flight."
Pros: "Boarding and loading of the plane was fine until the generator didn't want to start."
Cons: "generator broken, waited/delayed IN plane 1.5hr+, no snacks or gift certificate given. Entertainment system kept restarting as a result."
Pros: "The information screen did not work... Air Canada booth at Winnipeg staff excellent.. Calgary terrible"
Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"
Pros: "Generally, Air Canada is my preferred airline. Flights were smooth ."
Cons: "Not enough time for transfer in Calgary so very stressful in USA customs and security. Baggage did not make the connection and I am still without 38 hours later."
Pros: "All aspects of the actual flight were good. The flight attendants were pleasant and professional and the food choices were good."
Cons: "The flight we had booked was cancelled. Were were rebooked on a different flight - the time was good as it got us home when we were supposed to arrive. The changed flight involved an additional transfer, which was stressful because of tight timeline."
Pros: "The crew was friendly and accommodating."
Cons: "this was the first leg to Phx. Offering a seat sale, then cancelling the flight, and arbitrarily rerouting us on a milk run! After calls to AC was able to make more acceptable arrangements, with their code share United. Then United did cancelled our flight the night before and rerouted us. Bottom line, we choose AC because of the seat sale and overall time of our travel. I will likely avoid using AC in the future even if I have to pay more!"
Pros: "Boarding was awesome, arrival was awesome. Crew was courteous."
Cons: "There was no entertainment, ie TV, as I did not have an iphone to download their app. We were offered a drink, no snack."