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Pros: "Plane wasn't filled to capacity"
Cons: "We sat in the runway for 2 hours"

Pros: "Comfortable seats and updated plane."

Cons: "The Gate & the boarding process, The Landing was with enormous ears pressure"

Cons: "I bought two tickets together, adjoining seats but they gave us different boarding zones"

Pros: "Fast boarding and departure"

Pros: "Crew were a pleasure. Friendly and very professional. Seats are very comfortable."
Cons: "My seat back TV did not work. The tray table was very dirty, spilled food or drink from a prior passenger on it. I carry Chlorox wipes & wipe down the tray table & latch, arms of the seat & tv controls."

Pros: "The crew was great"
Cons: "more tv channel selections"

Cons: "The flight was delayed 2.5 hours without reasoning. Wish it wasn’t delayed or that there was a reason. Otherwise, I love JetBlue!"

Pros: "Efficient, on time, clean and sage"
Cons: "Fees for everything but air, seats jammed way too close, no entertainment options"

Pros: "Good flight"

Cons: "Arrived to Newark at 3:30 am -- unacceptable!"

Pros: "Seats were comfortable and great entertainment."
Cons: "Headphone jack had static"

Pros: "Tv didn’t work for a period of the flight. Otherwise, great."

Pros: "The flight crew was incredibly nice and informative"
Cons: "We took off 2 after later than originally scheduled."

Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"

Pros: "Flight crew was pleasant and entertainment was good"
Cons: "The delays, and the crew had no real answers they just kept pushing the time back very poor communication"

Pros: "Flight was delayed kept changing the time and wouldn’t allow my luggage to be checked. Disaster flight and communication through jetblue"

Pros: "The entire traveling process"
Cons: "Nothing at all"

Pros: "Good leg room and free WiFi that actually works. Best domestic flight I have had in years."

Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."

Pros: "I had a very smooth flight from West Palm Beach to Boston. All of the guests got a beverage and a snack and it was a very calm flight."
Cons: "For some reason, my husband and I weren’t seated next to each other. We were, in fact, seated very far away from each other, but I was able to move us to window seats in different rows, but still we were seated apart."

Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"

Pros: "space!!"

Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."

Cons: "The seats just don't go recline enough. Still feels like you're sitting upright."

Pros: "Very organized and punctual"

Pros: "I know the pilot did the best he could but the landing in Newark was the worst I ever went through. About 20 people vomited, including myself. The crew was very thoughtful and picked up the bags before landing."

Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."

Cons: "Ink stains on the seats, garbage near feet from precious flights, overall pretty disgusting"

Pros: "Our flight broke halfway to NY—cabin lost pressure. We had to turn around and for an hour 45 mins without AC, emergency land in Orlando (instead of landing in an airport we were flying over). Then we were stuck in Orlando in the middle of he night. Long story short I got in to Newark at 5am and my bags went to LaGuardia."

Pros: "Even though we had a nonrefundable fare, when due to "Quinn" we couldn't get to our extra-early flight, they put us on the next flight, and actually got us seats together. Nice work!!"

Pros: "Everything"
Cons: "I like everything"

Pros: "Easy boarding, free wifi, TV options, open seat next to me, there was room for my bag in the overhead bin"
Cons: "TV kept having problems"

Pros: "Got to destination safe and on time"
Cons: "Nothing"

Pros: "Flight was on time and quick. Crew was very nice. Great leg room."
Cons: "No problems."

Cons: "Delays,delays"

Cons: "All was fine"

Cons: "Forty minutes late. Last time I flew them it was four hours"

Pros: "Very good"

Cons: "Little leg room for such a long flight Horrible food No coffee or tea offered in the early morning Rude flight attendants especially the male ones"

Pros: "Free upgraded seat"

Cons: "It was delayed due 3 hours! Terrible"

Pros: "Staff was VERY friendly"
Cons: "Flight was delayed an hour and a half!"

Pros: "The crew was excellent - they did their best in a bad situation and should be commended for that - they let us get out of the plane after learning after we boarding that we would have to wait 2 hours to take off - they let us get out to go to the bathroom and get something to eat and bring back to the plane - it was very cold in the aircraft and there were not enough blankets to go around - additional blankets should be available - the chips that were served once we took off are not sufficient for passengers that were at the airport 2 hours earlier, experienced a 4 hour delay and still face a 3 hour flight- meal arrangements should be offered when passengers are facing such long delays - the free WIFI was a plus and the seats are comfortable"

Pros: "Jet Blue is an amazing airline. So comfortable and with great service. My flight was delayed for hours due to an equipment problem. I saw this and called them and they instantly moved me to a flight that would leave much earlier at no fee and also gave me Even More Space at no cost! Every time I fly them I remember how great it is. Too bad I don't live by a hub. More EWR flights, please!"

Pros: "Very clean plane and on time and plenty of good service"

Pros: "I had a early flight, 7:00 am it was on time, no turbulence, just a smooth ride. We even arrived early ! I would recommend Jet Blue to anyone that's would like to fly safely and comfortably."

Pros: "Boarding process"

Pros: "Flight left on time and landed on time. Friendly crew, great snack choices."

Pros: "Pleasent"

Pros: "Everything"

Cons: "3+ hour flight with no TV/ entertainment"

Cons: "Noting all was great"

Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."

Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."

Pros: "Wonderful, again. Will fly American any chance I get!"

Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"

Pros: "Always we have a good experience"

Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"

Pros: "The planes and staff were excellent!!!"
Cons: "Hated the layovers!!!"

Cons: "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."

Pros: "We were able to get to Denver"
Cons: "Jammed in like sardines, rude flight staff, extremely hot aircraft for November"

Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."

Pros: "Nothing"
Cons: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."

Pros: "The crew was professional and polite."

Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"

Pros: "Crew"
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."

Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."

Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."

Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."

Pros: "Very friendly staff"

Pros: "The plane was new on the interior and comfortable."

Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"

Pros: "I liked sitting next to my friends."
Cons: "Lack of leg room"

Pros: "They showed American ninja warrior."
Cons: "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."

Cons: "The service was terrible, 4 hour traveling and not food."

Pros: "Had more leg room."
Cons: "The delay in the flight. The extended boarding process."

Pros: "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
Cons: "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."

Pros: "A free airline ticket!!"
Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"

Pros: "Very comfortable First seat on the E75. Lots of space."

Pros: "That I got from Florida to California"
Cons: "Old planes. Dirty. No entertainment. Noisy. No chargers for electronic devices. No music Even on short hour flight. Small narrow seats even on premium seats. Over rated and expensive."

Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"

Pros: "Smooth check-in and TSA"
Cons: "n/a"

Cons: "Im still in dallas.....very angry"

Pros: "I fly alot! I have never been on a plane that was so shaky from take off. No wind nothing crazy effecting the pilot. It felt like maybe it was his first flight"

Pros: "On time and good price""
Cons: "Don't like the communist inflight movie choice shown? Other option than pretzels for snack?"

Cons: "Highlights American Airline very good"

Pros: "Flight delayed provided snack in terminal at gate."
Cons: "Flight delayed three hours"

Pros: "The flight staff was efficient boarding people and were pleasant despite the close quarters, full plane and bumpy turbulence."
Cons: "The boarding crew woman was completely and unnecessarily rude. I have a small purse I had gotten out of my backpack to get my boarding pass that she insisted I put back in my backpack before loading. I understand the concept and reason for the request but the manner in which she did it was so uncalled for. I don't recal a time in which I've been spoken to in that manner in a very long time. While I was doing it (it took literally 5 seconds), she was screaming at me to walk over to the side and lose my place in line. After I quickly put it in she screams it must go in all the way, which it was. There wasn't even a bulge from it and it closed with ease. I'd be happy to provide a picture of my small backpack/purse."

Pros: "Sat on Tarmac for 45 minutes and circled Philadelphia airport for 1 hour"
Cons: "The fact that we made it to Philadelphia"

Cons: "I was dissappointed in the additional baggage fees for checked bags and then have to watch people fight for carry-on baggage space. Ridiculous situation airlines have created. Plus flight was delayed because of mechanical problems coming back. But in flight was comfortable and well done."

Pros: "Absolutely nothing about them. By far worst experience ever."
Cons: "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"

Pros: "Leg room. Frendly flight attendants"

Pros: "Quick flight, smooth ride i.e. no turbulence, on-time departure, lovely crew"
Cons: "No real food options as I was starving"

Pros: "Professional, punctual good flight"
Cons: "Like on domestic flights limited service."

Cons: "Had to check my bag because they ran out of overhead bin space."

Pros: "Customer service rep was very empathetic."
Cons: "AA canceled my flight three hours before departure, and were unable to provide a reason or rebooking when I called, resulting in me missing a close friend's wedding. Never will be using this airline again."

Cons: "After 6 delays between 5 PM and 10 PM the flight was cancelled. They wouldn't comp a hotel and left us fending for ourselves. I finally arranged for my family to fly into a different destination 2 hours away from home after mid-night and drove home."

Pros: "The seats next to my husband were empty so my husband and I and the couple in the same row spread out (instead of A-D we used A, C D & F). They were on the second leg from Jamaica and we had a long day flying from Barcelona - it was wonderful to have the extra room."

Pros: "Nice crew. Nice airline."
Cons: "Wider seats and leg room."

Pros: "Zip"
Cons: "Everything!"

Pros: "Crew was great"
Cons: "Cookies were aweful"

Pros: "Exiting the plane."
Cons: "Qualified staff and flight attendants would be awesome."

Cons: "Delayed"

Pros: "Finally got home"
Cons: "Arrived at gate at1:15 boarded at 6:25 4 hours waiting for plane to arrive"

Pros: "Improved and smooth kiosk at check in, especially for basic economy ticket holder like me who is not allowed to do early online check in. Smooth and speedy security check point, and clear signs for me to find the terminal. Good amount Of reataurants and snack stores. Onboard wifi is great, especially I can use my points to purchase wifi."
Cons: "The check in kiosks during rush hours - there should be more staff on standby to help and coordinate the use of kiosks, like checkout line during the busy holiday retail store. This will speed up the check in and"

Pros: "Good"

Pros: "Plane was empty which led to quick take off and landing times"
Cons: "Food and entertainment options. Seat room."

Pros: "On time"
Cons: "Too early Too full"

Cons: "Palm Beach airport organized and nice."

Pros: "Crew was very professional. No issues."
Cons: "There couldn't be less seating space. I get the need to maximize seata, but come on."

Pros: "You didn't let me of a schedule change on my fight, make wait another day. Now more delay today"

Cons: "Advertised great price that did not include luggage and changes were not permitted. Cancellation within 24 hours."

Cons: "Plane was too small"

Pros: "Very happy the boarding agent booked us two seats together"

Cons: "I missed my original connecting flight in EWR because there was no gate available when we landed. After waiting several minutes, we taxiied to a different gate. I called customer service to let them know we were on the ground waiting for a gate assignment. Despite this, the flight boarded and left with several people missing the connection even though that flight pushed back later than its original time and departed almost an hour late. The plane was sitting there with the door closed. After that, I was put on the next available flight which was already delayed more than 2 hours. That delay extended even longer and was eventually cancelled due to weather. United CS reps were not willing to address passenger concerns. They closed the CS area in some portions of the airport forcing everyone to a very limited number of reps. I ended up having to rent a car and spending the first 5 hours of my birthday driving home. I should have been able to make my connecting flight and would have avoided the entire mess. Instead, I am out of my ticket price plus the additional cost of renting a car since my changed flight was cancelled due to weather not the gate assignment changes that originally caused me to miss the connection. What should have been a brief 4-5 hour trip ended up being almost a 20 hour day....United absolutely SUCKS!"

Pros: "Free Tv because of the delay."
Cons: "Hot as hell, AC terrible. Cramp"

Pros: "Both legs of flights went without a hitch"

Pros: "Need say thank you to Nathan Robinson at Palm Beach Airport for his kindness and compassion towards me.Exceptional service rendered.Thanks to him I will definitely refer all my friends and colleagues to fly with United Airlines.Pilot and all crew were super.we even arrived earlier.Thanks United Airline Staff."

Pros: "The crew was nice"
Cons: "The 3 hour delay and turbulence was horrible We landed and I'm sick as a dog It's taking 20 mins to get off the plane"

Pros: "The crew was friendly and helpful once the flight was underway."
Cons: "The check in people need to be more observant. If one's only allowed 2 carry ons, people carrying 3 or more items should not be allowed to board. Also, the on board crew should not allow people to stow more than 1 item in the overhead bins. I watched the woman in front of me store items in 3 different overhead bins."

Cons: "Extremely rude crew :("

Cons: "Awful delayed by hours."

Pros: "The crew were all very friendly"
Cons: "Was very close to other passengers felt no breathing room"

Pros: "It was a good flight, not much turbulence, and I have not flown in several years. I was happy with my flight!"

Cons: "The seats and leg room are awful"

Pros: "aisle seat"
Cons: "12 hour delay due to mechanical issues poor communication no leg room very narrow aisle for beverage cart and passengers attempting to get to restrooms"

Pros: "Leg room"

Cons: "leg room was very tight & I weigh 145 pounds. Abe"

Pros: "Nice plane, great crew. on time departure and early arrival."
Cons: "United has terrible boarding procedures... a problem most airlines have... they need to get it together to stop the mad rush to get on the plane... 5 boarding groups does absolutely nothing... On a side note many things could be improved by offering free checked baggage and charge for overhead bins.... so many delays, arguments and general aggravation caused by people struggling for overhead bin space... just have a guaranteed spot overhead for a fee.... no more aggravation period... when they started charging for checked bags but offered free carry on the problems got worse... flip it around and several problems go away... simple."

Cons: "United continues to drop the ball on every flights I take. I only fly them when I absolutely have to bring platinum on delta and mosaic on JetBlue. Consistently worse vs those two start to finish."

Cons: "Mad I had to check my luggage. Never used to have to, I usually carry on."

Pros: "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
Cons: "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."

Pros: "Flight was quick, efficient and courteous flight attendants."
Cons: "Nothing"

Cons: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."

Pros: "Boarding easy. I like the lines they formed for boarding zones"
Cons: "Delay for 2 hours"

Pros: "On time. Great staff. Very clean planes."
Cons: "Nothing"

Pros: "Landed 20 minutes early...great flight. We choose UNITED everytime!"

Pros: "The pilot was very kind and kept everyone well informed."
Cons: "For my first time flying alone along with my fear of flying, there was a power outage of some sort having to do with United Airlines, so we spent 40 extra minutes in the air doing circles. Before landing there was about 15 other planes waiting to reach their gates, but none were open because of lack of communication. We sat on the plane for an extra hour or so, with our seatbelts on, and moving no where. Just extra stress and frustration added to the flight."

Cons: "Everything"

Cons: "Umm how about we were 3 hours late and missed out flight and had to spend $200 to rent a car at 1130pm and DRIVE 4 hours home? Not to mention we missed our connecting flight due to delays on United on the 16th! No food and no entertainment NOT HAPPY"

Cons: "Had to pay if you wanted to watch regular tv."

Cons: "They switched a lot of seats around. I was supposed to be in row 22 and was pushed to the back of the plane."

Pros: "Gate agent with list of connecting flights was extremely helpful."

Pros: "The service"
Cons: "N/a"

Pros: "Crew was great"
Cons: "Cramped seating and you had to pay for entertainment."

Pros: "Everything about my flight was amazing!"
Cons: "Nothing"

Pros: "It"

Pros: "Cabin crew were cheery and responsive, gate crew re-seated me in an exit row after several requests."
Cons: "Oversold flight and poor communication from ground crew to get a family with children seated together ended with passengers arguing loudly about the situation. Stressful and uncomfortable. Overpriced wi-fi."

Pros: "Seat very small and uncomfortable"

Pros: "Good service and very attentive."
Cons: "Better entertainment options."

Cons: "Everything"

Cons: "I paid $108.00 in advance to reserve my two seats each way. $27 each way per person. I made it clear that I wanted an aisle and window seat each way. I was told that I was given this but I received a window and middle seat. Could not change last minute."

Cons: "Frontier is ok. Staff was friendly. The price for the flight itself was great,but the cost of bags and seats was way more than the flight.The seats aren’t very comfortable,not at all plush.If I hadn’t been sitting with my daughters, it would’ve been even worse. I’ll pay more for comfort next time."

Pros: "On time smooth flight"
Cons: "No complimentary food of any kind"

Cons: "Delayed take off with no reason explained, roughly an hour"

Pros: "The price was cheap"
Cons: "The seats were miniature, you dont get any food/snack included, it took 1 hour to get our baggage, it took 49 minutes to get off of the plane, the pilots were late on the flight there, the plane was delayed 1.5 hours on the way back, you have to not only pay for the flight but then you have to also pay for your seat. I will never fly frontier again."

Cons: "It really ridiculous to advertise as a cheap flight but in the end they change for everything."

Pros: "Awesome crew and clean aircraft"
Cons: "Limited leg room and have to pay for carry on larger than a bag that fits under the seat which is a pretty tight space."

Pros: "Frontiers crew and the aircraft were fantastic! Crew was very accommodating and professional - extremely pleasant. Accommodations on the plane were a little cramped but comfortable and very clean."
Cons: "Somewhat cramped putting my bag under the seat in front of me. Not a lot of leg room and the seat does not recline."

Pros: "Plane was clean. Everything was good. Don't usually fly your airline. Plane was new."

Cons: "The plane took off over an hr late due to lack of heat and the pilot had to reboot the system, once the plane finally took off the flught attendsnts then explained they would start the beverage service but were iut of most options and we could get ready to pay for what was left, maybe if they offered complimentary beverages at that point would've been a nice touch."

Cons: "Was unable to make it"

Pros: "Liked the price. Liked the service."
Cons: "Hated the seats. Very uncomfortable."

Pros: "Better looking plain than the last Frontier one, Pilot was more smooth at take off and landing."
Cons: "The boarding crew were nasty and the gentleman was more focused on looking sexy in his heels and long nails. Why do we pay for a flight and then for a seat? Why not fly standing and not pay extra? That's a funny way to just take more money out of our pockets. Have us pay for basic seats and then have the ability to upgrade."

Pros: "crew was very friendly"
Cons: "plane and bathrooms were dirty stinky and old worn down! most uncomfotable seat ever!! i was sore before we pulled away from terminal! fold down tray was the size of a cell phone!"

Pros: "The flight attendants were funny, friendly and helpful!"

Pros: "Good flight arrived early, liked drop off at luggage pick up"
Cons: "Seem. A bit of confusion prior to boarding. Crew was pleasant. Eish tre frontier trenton had rou d trips to Pittsburgh"

Pros: "Once on the plane, the flight was fine. No problems."
Cons: "Not the airlines fault, but a bird strike made them switch out our plane for another. Good idea, but the announcements kept saying we were 15-20 minutes away from boarding, but the same 15-20 minutes about three times in a row. We left about an hour late. I would prefer it if you were just straight with us the first time. "Ladies and Gentleman, it will be about an hour. Our new boarding time is XX. Be back here by then and we won't leave without you." Also, the desk crew should have asked the passengers to have a seat instead of standing and blocking the area. People were trying to get by and it was difficult. Also, on a completely different topic, healthier snack choices would be appreciated."

Cons: "They re-directed our flight and didn't land it and didn't bother to announce it over the PA system. Everyone thought we were going to crash or something bad was happening since they were not communicating at all. The emergency exit lights even went on and the stewardess didn't bother to announce anything to us. It was seriously the WORST flight and service I have ever been on."

Cons: "Dirty,late"

Cons: "All the passengers and crew had to wait in Trenton while one man gave a half hearted effort to clear snow and ice from the passenger ramp. We would have been there for two hours if I had not spoken up. Once I did, they brought a replacement ramp that did not have snow on it. It is not nice to advertise to us about your credit card on a loudspeaker that is supposed to be used for safety and emergency announcements. You wake us up to hear an ad??!!"

Pros: "I don't think we shouk pay for soda."
Cons: "Every thing else was fine"

Pros: "The plane didn't crash."
Cons: "The flight was delayed. The connecting flight left without me. I had to get a hotel until the next flight the following afternoon."

Pros: "I have to say that the flight attendants were very nice and attentive! Much much better then the attendants from AA! We left on time and arrived early at out destination! Yes you guys charge for everything and the planes are old and not much seat leg room, but its expected based on the price! Over all a great flight for our money! We had the same experience on our round trip to FL!"

Pros: "Better on/off ramps at Trenton airport."

Pros: "It was cancelled 3 hours before flight with no notice."

Pros: "They cancelled the flight 4 hours beforehand and never told anybody.i only found out when I got to the airport!!! I then had to drive to Orlando,get hotel and wait for the next flight this evening at 5:30pm. I will never fly this airline again!!!!!!!!"
Cons: "EVERYTHING!!!"

Pros: "The flights were on time for the most part. The first arrived very early, the second a few minutes late. I liked the tininess of the terminal. It made for easy security and boarding."
Cons: "I didn't like the extra charges for any type of baggage and to reserve seats. That should be rolled into the ticket price. It actually cost almost $100 more per round trip ticket than advertised."

Cons: "crowded seats, no room for my knees, since the kids behind us had little room they were constantly kicking our seats and crying, the aisles were too narrow, the seats were uncomfortable, we did not understand that we had to pay an extra chg for our seats which should be part of the original charge (that's ridiculous!), had to pay an unbelievable extra chg for something to drink, and then if that wasn't bad enough, we had to wait for over an hour for our luggage! Never again will we book Frontier!"

Cons: "Flight delays"

Pros: "Frontier is inexpensive for a reason. They offer zero perks and charge for everything in addition to you simply sitting on the flight. Extra costs: baggage, a carry on, anything but water on the flight costs money, selecting a seat assignment costs money, no movies or TV on the flight, etc. You want to keep it cheap? Fly with them but expect zero additional comforts."

Pros: "Price was o.k."
Cons: "Leg room not enough. simple water is not offered."

Pros: "The Fare"
Cons: "Waiting 1 hour for a gate to open in Chicago"

Cons: "They delayed twice then cancelled only offered another flight that left two days later. would not transfer to another airline. I ask for a refund so I could go to another airline and they said I had to wait seven working days. All other airlines were twice as much. Airline would not do anything else but two offers 1 a flight two days later or a refund five days later."

Cons: "Flight was cancelled at 2 am. Was told flight was on time at 855 pm. Was then delayed to 11:30. I am not receiving flight compensation emails at this time. This was horrible. The voucher they gave us for a hotel did not work. HORRIBLE EXPERIENCE."

Pros: "Fast, efficient and friendly service."

Pros: "Airplane was new. Crew was nice"
Cons: "Late departure. No information from boarding staff."

Pros: "Wish seats reclined. Didn't know you had to pay for drinks. Other than that it was fine."

Cons: "Ha ha! The flight hasn't even left yet. Delayed 4 hours with no attempt to compensate passengers for the inconvenience. We were given $50 toward future travel on this godforsaken excuse for an airline - valid only within the next 90 days. No serious offers to re-book, cab vouchers, or accommodations given. A real disgrace."

Cons: "The seating was horrible. In their defense I'm 6 foot three 230 pounds. However, the seats were like rumble seat with a thin cushion on them that did not move."

Pros: "The price of the ticket. We always take a checked bag and never a carryon so that charge didn't matter to us. No problems with check in and flights were right on schedule. Already booked another flight to same destination."
Cons: "Wish there was more day and time choices. Wanted a Diet Coke and the were out."

Pros: "NA"
Cons: "There's no wifi. Rushed to leave early, arrived early and had to wait for over 50 minutes to get to a gate."

Cons: "Surprise! You went through the effort to pack 4 days of clothes in a carry on to expedite your travel through connections. What you didn't know is you'll be penalized anyway, to the tune of $40. Some airlines offer the courtesy of telling you there's a fee, and allow you to prepay a reduced fee. So, what's up Frontier?"

Pros: "Cheap fare"
Cons: "The remodeled interior puts the seats closer together from front to back and don't recline. That also limits the size of the tray table, which is tiny. Even as a tiny, short person, it was uncomfortable. For anyone of normal stature it would be torture. Paying for a "better" seat appears to provide very little if any added benefit, just keeps your party together. There is no entertainment, movies, music, or wifi so bring your battery pack charger. There is only expensive junk food to eat. My only option on my coast to coast flight was a red eye. So you arrived just wiped out. So if you do this to save money, in my overall assessment, it's just not worth it. I'll never do it again."

Pros: "We had the nicest stewardess that I think I've ever had."
Cons: "The checkin lines were extremely long despite pre-checking."

Pros: "Wouldn't change anything about this flight . It was on time. Flight attendants were very pleasant and attentive. Flight was smooth. Passengers were friendly."

Pros: "It was a short flight."
Cons: "Our plane was delayed. Upon the arrival of the plane that we're boarding, I'm not sure if the crew had time to do a quick sweep. Then I noticed on my seat a soiled stain on the seat which looked like a bodily fluid. The flight attendant immediately cleaned it up with some wet napkins. But I'd suggest next time that they wear gloves and disinfectant sprays when there are stains on the seats because you don't know what it is."

Pros: "This flight was a good value and the crew was very nice."
Cons: "Feels like we are being nickel and dimed having to pay for a regular seat assignment. What happens if I don't pick one and don't pay the extra charge? I didn't want to chance it...."

Cons: "The flight could have happened"

Pros: "Yes !!! They change my seats for take my family closer..."
Cons: "I think the fly is with much people. One seat in the middle with no body is better in this time for Security COVID."

Pros: "Plane was new and I also liked the fact that they did not charge you to breathe you only have to pay extra for everything else even a cup of water cost three dollars"
Cons: "They charge you for everything including water for three dollars. Their baggage has a maximum weight of 40 pounds unlike any other airline. They make you pay for carry-ons. They make you pay to pick your seat. You have to pay extra for everything so the bottom line is spirit is probably the most expensive airline to fly. The seats are tiny the trays are tiny, they don’t have TVs, seats do not recline. First and last time Flying with them. My bags were 42 pounds and 46 pounds and I had to pay and additional $30 for each of them."

Pros: "Nothing, I am so disappointed, my reason for going to New Jersey was to say goodbye to my Father, the doctors at the VA Hospital Brooklyn told me that my Father is dying. I am here in Houston Texas while my Father is dying in Brooklyn, N.Y. My heart is hurting."
Cons: "They could have paged me, not all employees speak clearly. If you really care, call me right now for O am sitting in the airport going nowhere. Theresa Matthews (832) 891-9022"

Pros: "What a lousy airline, cheap doesn’t mean bad service."
Cons: "Lost my flight, no calls for boarding, just a line was the explanation no one cares, lousy employees and they don’t care."

Pros: "Everything was great"
Cons: "No comment"

Pros: "Good flight overall."
Cons: "It's more about the airline than anything else. The cost of the checked bag should be included in the fare price. Because I couldn't log into my account online prior to check-in, I ended up paying $52 each way for my bag. As far as the aircraft itself, I found the seats and leg room space to be smaller than other airlines."

Pros: "Crew was kind, after some coaxing waited for a family member of a fellow passenger who wandered too far from gate to make it back in 10 minutes."
Cons: "Need updates and alerts on delayed flight!! I was checking my phone every 15 minutes from the restaurant next to the gate, reloading the status page, and the status that it changed from delayed two hours to taking off now happened within a 10 minute window. Next thing I know they are calling for final boarding, last call, even though half the flight didn't make it there yet because they didn't update that the delay was cancelled until minutes before boarding. I understand we all need to take off ASAP, but they've got to understand if everyone was standing at the gate, there would be no room to stand so we all disperse and know we can check our smartphones for updates."

Pros: "They refunded us"
Cons: "Refused to accommodate us or put us on a different flight."

Pros: "Good staff on flight. There was plenty of empty seats and I got moved to a more convenient spot."
Cons: "Website is not clear. My carry on had unclear dimensions and I had to pay extra at the airport."

Pros: "Quick Flight"
Cons: "Baggage Fees"

Cons: "Terrible landing. Descent had way more twist and turns than any other flight and seemed much longer than normal."

Pros: "The plane seemed new"
Cons: "Paying for every single thing - including carry on bag and water. The low price no longer remains low when charged for everything. Flight crew and other positions didn't have good customer service either."

Cons: "Don't have any intertainmen in the flight....TV no snacks you have to paid it.."

Cons: "Getting checked in and checking a bag was chaos. Then we waited nearly 45 minutes for our baggage to come."

Pros: "Nothing"
Cons: "Long lines, flight was unavailable for boarding 45 minutes before take off after already checking in. Machines for printing tickets didn't work. Flight was clearly overbooked, which seems to be their scam, and the service was rude. Tickets were cheap for a reason. Flown with other budget airlines and weren't chaotic or disorganized like this garbage airline. Rather take United and get punched in the face"

Pros: "We got home safely"
Cons: "all the extra charges especially paying for a seat assignment"

Cons: "Seats absurdly tight and uncomfortable, no legroom and no real tray table. Had to pay for water."

Pros: "The plane was very clean and the trip was smooth"
Cons: "I had to pay $50 per luggage"

Pros: "Departure on time."
Cons: "Seats were not comfortable and was in a seat that did not decline although the seat in front reclined making an uncomortable flight. Cabin door also would not open after flight. Had to wait for maintenance crew to get passengers off the plane. Flight crew was rude."

Pros: "Crew was nice"
Cons: "Not enough leg room. Very small seats. Flight was delayed and they changes gate three times."

Pros: "The flight down was good. On time and a nice plane."
Cons: "The flight home was a disaster. The crew timed out and we didn't get off the ground until 4 hours later. Horrible, no advice from the crew we were boarded and they just got up and left no one knew what was going on. A Spirit rep advised us we would have to de-plane and they had to get another crew in. Not a good way to make and keep customers. It was my first time with Spirit and probably my last. If you don't know what your crew is doing how do you run an airline."

Pros: "The pilots were great."
Cons: "I will never fly Spirit Airlines again. Delays on the ground, in the air, & at the Newark Airport."

Pros: "Nothing"
Cons: "2 hours in the air"

Pros: "Everything"
Cons: "I loved everythinn"

Pros: "Comfort, space, travel was smooth. Didn't purchase any food but it looked decent. There was no entertainment provided"

Pros: "I liked the fact that it was a cheap flight, at first."
Cons: "Everything is extra??? Really??? The reason I bought this ticket was because it was cheap, but I had to pay $50 EACH WAY to bring my bags? That's awful and unjust. I will NEVER fly Spirit again because of all their extra fees. So not worth it, especially when you're packed into the plane like sardines."

Cons: "So terrible, me and my flying mate were booted off the plane because they "downgraded" the plane to a smaller plane. The plane essentially became over booked. They claimed we were chosen because we checked in last but we had checked in and even bought more expensive seat assignments a day earlier. Now I have these Spitit airlines flight vouchers as compensation that I don't even want to use. The small silver lining in this debcole is that they booked me a flight with a different airline."

Pros: "Good service and staff worked with a smile."
Cons: "The website is not the easiest to navigate. I don't like the look...not very professional. The ads boast of the airlines low cost but it Nichols and dimes you for every little thing. I wasn't happy that when I did the early check in the day before departure it offered me to get bumped up to Zone 2 so we would get seated first and have first access to the overhead bin. I purchased it for about $20 but on the way to West Palm they called both zones to get up to board the plane and for the return trip to Boston, Zone 1 got called first to board. This was money spent for nothing....like a donation. the bottom line is that what we spent with Spirit was not less expensive than other airlines. By the time you add all extra fees, there are no savings."

Pros: "The crews sense of humor"
Cons: "Being charged for every little thing from literally the time we checked in to the water on the flight. For all money "saved" initially we were charged for everything along the way to the point where we ended up spending close to what we would've paid on a legacy carrier"

Pros: "The crew was fantastic"
Cons: "Everything else about your airline is complete and utter garbage. Turbulence was out of control, people were dropping like flies, without a single announcement."

Cons: "It was a terrible experience!!! Stinky way to end a vacation!! From the moment we entered the terminal, SPIRIT handled everything poorly. They had 5 agents working to handle 5-6hundred passengers. There was only one agent walking the floor answering questions. He was nice enough to me but in his frustration, he was very rude to other passengers. People were getting nervous that their planes were boarding and they still hadn't checked their bags. This caused people to try and cut in front of other people in line and of course those passengers became angry. After finally getting through that mess, we got to our gate in a different terminal (which was also confusing because our boarding pass said terminal 3 which we went to first only to find out that we needed to go to Terminal 4 to check in and then walk over to terminal 3 to board). Once we boarded the plane they told us that the computer system was down so they could not put in their flight planes so they let us off the plane. We re-boarded the plane and finally landed home around 2:00 in the morning. By the time we got our luggage and drove home (20 minutes) it was 3:15. Overall Stinky!!!!!"

Pros: "Crew was very friendly. Departed and arrived on time for both flights."
Cons: "Snacks/food was expensive. To not give free water, even just a glass of it seems extreme. Seats were ok for a short flight, but would have caused back pain if much longer than my flight, which was just over 2 hours."

Pros: "Flight was delayed both ways on a round trip. Didn't offer any compensation or even a complimentary beverage"

Cons: "No wifi, when I asked for a glass of water to drink I was told I had to buy a bottle. Had I known how cheap Spirit airlines is I wouldn't have flown them. They will be my last choice of an airline. Next time I fly. !!!!!!"

Cons: "Super cheapo airline - makes me feel impoverished from the second I step on board."

Cons: "Cost of checked luggage"

Pros: "Not much"
Cons: "Uncomfortable seats, cheap, children crying everywhere."

Pros: "Good fare and crew"
Cons: "No food or entertainment"

Pros: "Great crew. Efficient. Timely kept schedule"

Pros: "Nothing"
Cons: "Baggage fees extremely high..even if you take it on the plane. If you do t have access to a computer a charge to check I at the airport. Have to pay for membership. Time you pay all the high fees no cheaper then other airlines hat have better service."

Cons: "i was seated next to a women that clearly needed two seats. when she boarded someone should have seen this . I was stuffed into a seat and couldn"t move for my 21/2 hr flight. I didn"t want to make a sene but Really? BETHIE DAYTON"

Pros: "Flight was delayed for seven hours before they canceled it"

Pros: "I liked the seats in the aircraft, they were comfortable and I had lots of room."
Cons: "We were delayed by a few hours in West Palm due to maintenance. What was unfortunate was that the updates on the delays weren't announced to us until we were already supposed to be taking off. They could have been more proactive in their updates. Also, they mentioned they were sending out $50 vouchers for the delays via email but I did not receive that either."

Pros: "The flight itself was not bad. The crew were good."
Cons: "Trying to check my bag. I did everything a head of time and then still had to wait in the line with everyone who was checking in. They need to separate the drop off from the check in. They were so unorganized they had to open special lines for specific flights because they were behind. I got to the airport 2 1/2 hours ahead of time because I had to drop off my rental car. I spent almost 2 hours just trying to "drop" my bag. My wife and I have decided not to use Spirit ever again."

Pros: "Nothing"

Cons: "I will never fly Spirit again. I knew from one previous experience that they were the pits regarding seat room; but I never figured they were theives They never sent a confirmation of ticket. THEY HAVE ABSOLUTELY NO HUMAN BEING TO SPEAK WITH IN PERSON on their telephone contact number, no matter what button you push. The transaction didn't post on my credit card, so I assumed it did not go through. I bought another ticket. Five days later they put both tickets through. that's it I am done with this cluster F$%K airline."

Pros: "Clean, simple, comfortable"

Pros: "on time, nice new plane"
Cons: "Hostage me for $55 carry on baggage which is free elsewhere is robbery. Even not a free bottle of water in four hours flight makes Spirit very poor and cheap airline."

Pros: "I was lucky in getting a seat at the front of the plance (4A) which was more comfortable that my previous flights where I sat more to the rear where there was less leg room. the departure was on time and the flight was very comfortable. courteous staff"
Cons: "my check on luggage cost $50 where I expected to pay $25. I now know to create an account for myself if making travel plans directly with Spirit."