Southwest continues to do less for more money. Flight attendants used to be fun and friendly. But now it’s like they don’t even see you. Such a shame.
I liked it better when you were truer to your roots Am paying more for less fun
Long layover between flights to Long Island from BWI - need better coordination between flights
Departure was delayed more than 1/2 hour while we waited for luggage (only) transfer from another flight/plane. Once approved for takeoff, the flight was excellent.
If we are going to have to pay for luggage, make it easier to do. Put something on the app during check-in so I don't need to do it at the kiosk. I've done it twice recently and I ended up having to pay at the desk because something went wrong at the kiosk in Tampa.
Planes are aged. The wifi is unreliable and on many fights, no-existent. The flight attendants were very good.
The first leg of the trip was great. The second leg from BWI to RIC was late, which was more screenful and tiring that late in the evening.
Crew always seems to be unprofessional no matter what Southwest flight I fly
Delayed time changed often. Temperature on the plan was hot. Crew did offer us water. Then we had to offload to get on another flight that left after 10p
The crew and everyone on board was wonderful, We had to wait for a flight attendant to come from Orlando to Jax after a sudden illness., We left an hour late and “missed “ our connection.flight. The plane was held for us but we were told that our bags probably wouldn’t make the flight even though we would and would have to return to the airport in Boston pick up our late luggage or choose to fly on the same flight as our luggage. We chose to wait 4 hours on the next flight with our luggage and missed our first day in Boston for our grand daughter’s 10th bday celebration. When we arrived on the next flight, our luggage was sitting in a room waiting on us - evidently it did make out original flight., We were given meal vouchers in Baltimore for our delay which we really appreciated and thought was a very kind gesture by Southwest - sudden illnesses are not their fault., I just feel like we would not have missed an entire day in Boston if you offered more early morning direct flights and /or had offered to deliver our luggage to the hotel instead of us having to return to the airport to retrieve our luggage on the next flight due to a technicality - it wasn't “lost luggage”. Other than that , it was a perfect flight .
Five hour delays every hour, I wish it were all at once
Got rerouted from a straight flight from Orlando to Atlanta to Knoxville to a flight from Orlando to Detroit to Knoxville! Seriously!! Flight delay out of Detroit! Long day for what should have been a pretty easy travel day!
Left /arrived on time. Decent seat space. Like the wifi/plugs and entertainment. Windows and tray table were kinda gross. Attendants didn't start snack service til 40mins before landing. Two rows before us, captain came on to say there's turbulence and recalled staff to seats. So, no drink/snack. Later, attendants didn't stop to see if we had trash nor even look our way. Felt invisible! Almost all pilot announcements were not only unintelligible, but so quiet. We had no idea what she said.
Gate agent was unhelpful for handicapped boarding. Flight attendant seemed untrained.
Clean planes and not take my comfort class seat away.
Weather caused a long delay, but the efficiency and updates from the pilot were helpful. We were able to make our connection fortunately.
Planes were clean, no water or snacks on either flight.
DTW line is too long. The flights from DTW to BWI are always delayed for unknown reasons.
Service was good for such a short flight. Small plane but smooth flight.
Could not hear any of the announcements. The speakers seemed out of service. I wish the entertainment system would allow me to watch on my own iPad than the airplane ‘s old display.
I cancelled this flight 2 days before departure but I followed your texts and emails and IF you were correct this flight turned into a nightmare.
It was awful. The communication between corporate and the crew on the ground left more to be desired. The crew even said that Corporate was waiting on answers because they themselves didn't know. Every hour, there was a new excuse. I also understood that passengers were angry, but the crew should have done a better job at crowd control. There was a racial exchange between passengers that could've been avoided has the crew acted sooner.
We sat on plane at gate delayed without communication as to why we were just sitting there
Trash. Sat on the runway for 40 mins…missed connecting flight because of it now I’m stuck. Thanks…a whole fkn lot.
Little time between flight from Dallas to flight to Gainesville. We chose this one, 43 minutes between, because the price for a connection with at least an hour between, was so much higher. Had to ask passengers on the Dallas flight to please allow us to deplane ahead of them. The economy passengers allowed this. We had to walk very fast to the next gate, 35 gates away. Thankfully all in the same terminal. Getting to the small Gainesville plane was a little confusing as you enter an area that is boarding many small planes at the same time. We stood in the wrong line for about 15 seconds before realizing it was not our Gainesville flight. Since I had boarded at this gate in the past, I knew to check the signs carefully so we weren’t lost. The first class seat experience was wonderful. I really enjoyed the upgrade. We were offered an alcohol drink as soon as we sat down. I got something different but it was a great gesture especially since we really had to hurry to make the flight. We had packed expecting we might miss this connection, but made it. Our luggage didn’t miss the flight. American Airlines delivered our bags to our home the next day. That was very convenient!
It was what i expected. I like the movies you can access from your phone. It would be nice if there was a gluten free snack offered. But I did bring my own snack knowing there would not be a gluten free option
The flight changed gates multiple times and flight had to be delayed multiple times
Experience was good, however I had a delay due to weather happening and had to re purchase a seat on a new plane for a higher price (could be my own issue and misunderstanding) but other than that situation. First time flyer (by myself) was terrific!! The last from ORD to ALO didn't have wifi, but it was only 45 minutes so I'm sure that was part of the reason. Overall my experience was great! Next time I will remember to buy tickets with longer layovers. The delays really saved my overall anxiety. :)
I like that the crew kept us informed but we moved back and forth from gate to gate before the aircraft arrived.
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
