Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Very well organized, smooth boarding, early arroval"
Pros: "Comfortable seats and updated plane."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "JetBlue never disappoints. Professional through and through."
Cons: "Awesome and early !"
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Pros: "Efficient, on time, clean and sage"
Cons: "Fees for everything but air, seats jammed way too close, no entertainment options"
Cons: "Second leg of a round trip, and BOTH legs were significantly delayed - the first for almost four hours, the second for almost an hour - and both due entirely to scheduling errirs by the airline."
Pros: "Efficient birding and exiting process. Crew members attentive and quick"
Cons: "Plane was delayed 30 min but the team was clearly doing their best to get us going"
Cons: "Too late"
Pros: "The flight was very nice."
Cons: "The 3.5hr delay. Beginning to wonder if delays are a bug or a feature."
Pros: "Was a great flight until after landing at DCA, no gates were available."
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."
Pros: "Flight was pretty seamless, lots of room."
Cons: "Nothing bad to say"
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Cons: "Delay flight"
Pros: "I had 2 hours of napping which was very much needed."
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"
Cons: "Flight was delayed 4 hours because Jetblue does not know how to fix the toilets on their planes."
Pros: "Even though I think of JetBlue as a economy carrier, it still felt very professional. It seemed more professional and less stressed than any carrier I have used of late, particularly through the boarding process."
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Pros: "Thanks, Jet Blue! It was a great flight!"
Pros: "All went well. No issues whatsoever even with the cold weather and snow all over the eastern seaboard."
Cons: "We were told there were mechanical problems with the plane coming from another location so our flight was delayed but we didn’t get notification until last minute. We were charged for every bag headed back home when we were only charged for 1 bags leaving out. In flight TVs barely worked and the plane wasn’t that clean since they didn’t have much time to clean the due to the delay."
Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."
Pros: "Left on time and arrived early both ways."
Cons: "2 and half hour delay, after being ask to be at airport 3 hours before flight due to construction at terminal. So with that sat at airport for close to 6 hours waiting."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Cons: "On the morning of the flight, our flight time was changed via e-mail 4 times."
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"
Pros: "The staff were sweet and knowledgeable."
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Pros: "Direct TV...during the entire flight!! I usually fly SW because of the no baggage fee. On this particular trip, I was able to send my bags w/ my sister b/c she drove to Orlando and back to VA."
Cons: "It would be nice if JB included 1 checked bag w/o a fee. However, I did enjoy the fact that I had DirectTV to watch and it wasn't a really big plane. I liked the aisle and window seat options."
Pros: "The entertainment aboard"
Cons: "The flight was delayed 45 min,Weather was fine:("
Cons: "waiting for my luggage"
Pros: "Jet Blue is an amazing airline. So comfortable and with great service. My flight was delayed for hours due to an equipment problem. I saw this and called them and they instantly moved me to a flight that would leave much earlier at no fee and also gave me Even More Space at no cost! Every time I fly them I remember how great it is. Too bad I don't live by a hub. More EWR flights, please!"
Pros: "Ease of Boarding. Free Wi-Fi. Reasonable Seats."
Cons: "No Complaints here."
Pros: "Excellent service throughout."
Cons: "The flight was delayed 4 hours. Not fun."
Pros: "On time departure and arrival. Bags arrived"
Cons: "No leg room, crowded, warm"
Cons: "Seats that are too small for a 6 foot male. No leg room."
Pros: "787 is a great plane"
Cons: "It was fine"
Cons: "Wasted time at Orlando, missed my direct flight from Washington to Accra. I had to be re routed through Europe to Accra and spent more than 12 hrs more"
Pros: "Economy Plus was well worth the small up charge."
Cons: "Took a long time to remove your dishes after the meal; never offered a mid flight snack."
Pros: "Not happy with all the changes that happened without notice not to mention the disrespect on board"
Cons: "Substandard service"
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Pros: "From Washington to Albania everything was great."
Cons: "The boarding at the first flight from Columbus to Washington was the worst flight I ever had, peoples who worked there were really rude and disrespectful not to only me but to a few passengers especially a lady who worked at the ticket both."
Cons: "Flight switched, old plane operated by Privelage Style, 0 entertainment and poor service throughout the 7 + hours from Chicago, flight an hour delayed as well"
Pros: "The flight was on time."
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Pros: "Everything was very smooth from beginning to end"
Cons: "Not enough personnel at check-in area generates long waiting timenifnyoubneednassistance."
Pros: "Timely and comfortable. Landed ahead of schedule"
Cons: "United ruined our checked car seat. They spilled jet fuel on it and it stinks. No response from them on a compensation claim! Be on guard!!!"
Pros: "One of the friendliest flight attendants. I did not get her name but she was wonderful. The pilots took extra care and caution due to turbulence."
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Cons: "Because of the short connection time the group of people including me made it to the gate a bit late. However the plane was still at the gate and did not leave for another 15 minutes. But they refused to take us on board saying t was too late, as a result: They sent us with the next flight to Chicago instead of Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Pros: "I liked how courteous the crew was"
Pros: "United flights are always over booked/ full. But the crew always remains patient and smiling."
Cons: "The snack provided really could be improved with flights over 3 hours."
Pros: "Quick flight, good service"
Cons: "Delay on return flight."
Cons: "Delays no good..."
Pros: "The crew was excellent."
Cons: "It seems like all airlines are trying to squeeze as many people as they can on a plane. I'm 6'2" and it is very tight and uncomfortable fitting in a regular seat."
Pros: "Crew were nice and flight was on time."
Cons: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
Pros: "Dreadful flight and landing. No TVs and couldn't order veg meal for connecting long haul flight, check in staff were efficient at least."
Cons: "The landing was erratic and very bumpy"
Pros: "The London based crew: attentive, kind, relaxed, sympathetic and very professional in a relaxed fashion."
Cons: "The food is terrible, the rest adequate. Since all airlines cahoot to have same prices the choice for the passenger is quality and United does not offer a great deal on that subject."
Pros: "flight attending was good. flight was on time,i like to flight with United thanks for their service"
Cons: "I will never fly with United again because the practice of overbooking a flight jeopardized my trip to see my daughter. It is clearly a business decision and United makes more money that way; but at what cost? If I pay for a flight; at minimal, I expect to get to my destination. Service, comfort, entertainment and all other categories rank a distant second to getting to one's destination. That is the primary function of an airline and United has compromised that through the overbooking practice."
Pros: "Crew was polite"
Cons: "Only one person to help assist my husband who is a paraplegic from the chest down I had to help assist him in his seat before we was dropped. We had a delayed take off and was promised free direct tv and was never granted that access the whole flight. The crew started their safety presentation while the video presentation kept tryin to start and stop very unprofessional. The garbage Cart never made it down the aisle I threw our garbage in the bathroom."
Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."
Pros: "The services very nice"
Cons: "It's very good service"
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Cons: "I didn't like the plane they still have the old planes and we have to pay for intrrnet , United needs to upgrade the planes"
Cons: "They knew my connecting flight was delayed why did they did not give any allowance of 10 minutes"
Pros: "Seats were comfy, and the snack (caramel-filled waffle cookie) was a nice little treat."
Cons: "I didn't know to download the United entertainment app in advance. Once I found out at boarding, it was too late."
Pros: "Entertainment options were great, and the food was decent."
Cons: "The seat were really uncomfortable."
Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."
Cons: "The plane was so damn HOT inside. Then we sat on the tarmac for 40mins, while being cramped inside with no word from the flight crew, on why we were not taking off. Worst and most uncomfortable flight in years for me and the rest of us suffering passengers on board.... Horrible Horrible Flight"
Cons: "My bags were tagged to Dakar but my final destination was Conakry. I was told my United that South African airlines doesn't have a "luggage contract" with ASky so my bags could not be tagged to my final destination. This is bizarre because Kayak didn't inform me of this when I bought my ticket otherwise I would never have bought that flight."
Cons: "Very rude crew."
Pros: "Overall flight experience was my best of the year by far (10+ flights thus far)."
Pros: "That the captain kept us informed as much as he knew constantly. Liked that allot. They kept apologizing for the weather delay."
Cons: "When we had to taxi back to the terminal to get more gas and sit there realizing we would be on the plane 5 plus hours instead of 2 1/2 hours, I wish they would have found a way to bring lunches onto the plane for purchase. I think everyone would buy. I brought a few snacks but not much. That would have turned the experience into excellent. They could have sent someone to grab yogurts or packed sandwiches. Would have helped."
Cons: "The seats were tiny and there was no entertainment available at all."
Cons: "everything else"
Pros: "The seat itself was comfortable but the leg room for my taller companion was a bit tight."
Cons: "It was a 5 hour flight and on the outgoing flight not even a snack was offered. On the return flight a very small bag of spicy pretzel bits was offered. When I went to get on the return flight I had a small sling purse, a small yarn bag (both hung on the same arm) and a bag of food for the lunch they wouldn't serve me. I was told I couldn't get on the flight with 3 bags, even though all 3 would fit under the seat. The free entertainment contained a grey box over part of the image reminding I could pay for more. Was only given a tiny glass of soda, I remember when they would give a can. I will consider another airline in the future."
Pros: "First overseas flight to Europe. Very impressed with everything with the flight. Comfortable, great crew, great food. Thank you!"
Pros: "Aircraft was fairly clean and staff was courteous. Good entertainment options"
Cons: "1 hour delay after boarding on time. Rough landing."
Pros: "The guy at the front desk was awesome. Friendly and very helpful."
Cons: "We were delayed for 2 hours with little to no notification or accommodation"
Pros: "On time departure, early arrival. Lead crew member helped me find a trading card Frontier does with all their animal mascots I use for scrapbooking my trip. She took the extra time to find one in a kid snack pack and gave me whole thing! Made my day."
Cons: "Plane was a bit dirty from quick turnaround service. Crumbs on all my row, window smudged with who knows what. My Lysol wipe came in handy."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Great customer service. Bag drop is super easy and fast."
Cons: "No WiFi."
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Pros: "She was nice about it."
Cons: "Flight attendant asked me to store my full size pillow behind my back upon takeoff and landing. I’m a big guy, so I was to left to sit very awkwardly during these moments to hide my pillow vs just holding it. I’m all for safety but this didn’t not seem to add up to me."
Pros: "Smooth take off and landing and very nice flight attendants"
Pros: "Friendly flight attendants"
Cons: "Delay in departing, but seemed to make up time in the air and landed on time."
Cons: "My first time with Frontier was very impressed the people were great and the was huge. I am 6'3" I could stand up. Loved the trip. You are #1."
Pros: "We liked how organized and fast they were in every sense."
Cons: "One part we didn't like was one sarcastic/rude flight attendant. Other than that it was a great experience, it was my first time using frontier and I would use them again it was safe great solid airline."
Pros: "We were able to board the plane."
Cons: "Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort. Paid for hot tea and coffee. Paid $135 to check 3 bags. Sat at gate for 2 hours."
Pros: "Once we started boarding and were on the plane all personnel were very accommodating and got us to our destination quickly."
Cons: "The amount of delays. The departure and arrival times was a major reason I flew with Frontier to begin with, so without that I have little incentive to fly with Frontier in the future. At the check-in counter it seemed unorganized. The automated check-in machines were not working properly and customers were not helped in an orderly line when I had to check-in at the counter."
Pros: "New plane"
Cons: "Having to pay to pick my seat and limited leg room. Also charging for a carry on for the sole purpose of seeming comparable in price to airlines that don't charge for that is rediculous."
Pros: "Boarding and timeliness"
Cons: "No food, no beverages"
Cons: "The flight was delayed 2 hours, which I didn't get the text message until after I had dropped the rental car and was waiting in line to check my luggage. so many hidden fees.... would have been cheaper to go with delta."
Cons: "Cramped and uncomfortable."
Cons: "Small table trays & uncomfortable seats. You get what you pay for."
Pros: "Luckily made it home!"
Cons: "2 flights were cancelled & The customer service was horriible and My wife and I didn't receive the 200$ voucher for next flight we were promised, just all around pissed"
Pros: "The app worked great. The crew was good and even the cheapest seats were pretty comfortable."
Cons: "Not getting a complimentary snack or beverage."
Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "The crew was very friendly."
Cons: "Check in at MCO was very long."
Cons: "The staff was atrocious, the time management was the worst I have ever had expierenced while flying. The staff on the plane was moseying along. I understand they have to be there but after a 7 hour delay we would've liked to see some ambition in getting us home. I could not have been more dissapointed. I should've paid the few extra bucks for a better company."
Pros: "Crew and staff very nice."
Cons: "Took sooooo long to get our bags after the flight! Over 30 mins."
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Pros: "Uncomfortable. I couldn't even cross my legs. Otherwise a good flight except for 45 minutes to get my luggage"
Cons: "Everything is an upcharge - carryon, a seat that reclines, etc."
Pros: "flights there and back left on time. significantly more leg room than on the United flight I took to mexico city recently. seats don't lean back but I don't care about that, and it means that the person in front of me won't be leaning their seat back into me. You have to be very careful that you understand all the rules about baggage and seating (don't pay extra-they'll just assign you one, and you probably won't sit with your traveling companion). Great as long as you can fit everything you need into a bag that fits under the seat in front of you. got TSA pre-check both ways, too. yippee."
Pros: "It was cheap if you don't check any bags or bring an extra carry on."
Cons: "The check in process was brutal. Line went from the back wall of check in all the way to the opening near security at MCO. Understaffed, staffed in the wrong places, NO staff helping with kiosks, and we almost missed out flight because it took so long."
Cons: "They allowed us to checkin and get to the boarding zone just to tell us the flight was canceled."
Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."
Pros: "I loved how welcoming crew members were and how attentive they were. I also liked that when checking in the bag crew was very nice and tried to help and resolve any issues there were. They were professional and helpful. The trip was smooth and according to time."
Cons: "There was really nothing to complain about. Seat were a little uncomfortable, but when speaking to regular flyers they mentioned how flying is not very comfortable in any airline."
Cons: "The seats are very uncomfortable. To many little charges; i.e. Snack drinks, baggage going and coming, seat selection. I would consider taking another airline and paying a higher price. Faulty/broken arm rest. Flight attendants slightly rude/short with passengers. Initially, the flight was cheaper but ended up being the same cost as every other airline once all the additional charges were added. What I thought was a positive for this airline quickly became a negative outcome."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."
Cons: "Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95 Will never fly with them again. They are just as bad as Spirit."
Pros: "Flight was reasonably priced. Flight options were great"
Cons: "Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue."
Pros: "Staff was friendly."
Cons: "Felt secure."
Pros: "Lots of leg room"
Cons: "Seats could be more comfortable"
Pros: "Price is able to reach"
Cons: "No water to customer drink"
Cons: "Departure delay was too long on board"
Cons: "Fees for everything! Checked bags, in flight snacks/drinks, everything! Flight was delayed due to airline error, but staff did nothing to demonstrate they were sorry for the delay. Pilot apologized, but there was no other effort to remedy the situation."
Pros: "same as above"
Pros: "for the price you get what you pay for they did a great job"
Cons: "The new seats are kind of hard I get that they're supposed to save wait and they don't recline in the weird tray but not a big deal to me"
Pros: "I can tell you what I didn't like. My seat and bags cost more than the flight itself. So no I did not have a good experience and I will never fly Spirit again"
Pros: "The flight was on time and we arrived earlier than anticipated."
Cons: "Seats don't recline on frontier plane."
Pros: "Smooth flight. Crew members very nice. Made it to destination on time. Excellent experience. Ticket price great!"
Pros: "Price or fare"
Cons: "Price of literally everything else including WATER. THREE DOLLARS FOR A TINY BITTLE OF THE MOST ABUNDANT RESOURCE ON EARTH."
Pros: "The fact that this nightmare of a flight was over when I landed."
Cons: "My flight was delayed and the seats were completely uncomfortable."
Cons: "Spirit changed our direct flight to a four hour layover in Houston that would have arrived 10 hours later than expected. They decided to tell us this fact the day of our flight!"
Cons: "If a customer goes through the trouble to include pre check info, it should be in the ticket. If not, CSRs should know how to add it!!"
Pros: "I asked for a window seat and she gave me 31A. I had to pay $59 for a carry on bag. Which by the time I go home it will cost more for the bag than for myself. Not to mention We arrived 45 min. late. The stewardess asked the other 2 people in my row if they wpuld like an emergency door seat, and didn't even mention i to me."
Cons: "Should I say more. Just can't wait for the return flight. My first name is Curtis, by the way seat31A is the very last row on the plane and there is no window. I'm also handicapped. I would have thouhgt they would have noticed by the cane in my hann an the trouble I had getting to the last row of the plane. A fellow flyer helped me to get off."
Pros: "The took off and landed without crashing."
Cons: "Flight was delayed. Confusion over boarding gates. No updated flight information at the airport. Plane was cramped and there were only snack items for sale at overly high prices."
Cons: "There was an accident and they were not able to make the flight on time. My husband and Autistic step son were left to drive because Spirit was not helpful in getting them another flight."
Pros: "Easy boarding and low cost"
Cons: "Multiple hops"
Pros: "Was surprised with carrying baggage charge which was expensive."
Cons: "Airline is not comparable to other flights listed on Kayak because of extra and unexpected charges for carry on luggage and seat assignments which is big surprise when flying this airline for first time."
Pros: "Had an easy, breezy departure. Returning was a bit slow and had to wait on runway for 40 minutes. However, that was due to weather. Can't control mother nature."
Cons: "So many additional charges. Delays. On promotions."
Pros: "the flight crews were nice and acommodating."
Cons: "the customer service is horrid, spent more than 3hrs on the phone on 2 seperate calls and in essence was told that I did something wrong and that they could not help me in any way. we were told to leave the airplane and get rebooked due to severe weather in detroit. not given a choice to get to detroit or not. after more than 5 1/2hrs finally relented and took a refund (unknown amount) and had to book a new flight home ($1300) on my own because it was going to be over 48hrs to get another flight to seattle. no hotel vouchers, no food vouchers, we were to book hotel on our own and pay for it, and the extra food on our own or we could stay in the airport (not an option with a child)!"
Cons: "My flight got cancelled and had to go to another airline"
Pros: "The crew (very lively, interactive, attractive)"
Cons: "Seats were horribly narrow."
Cons: "Baggage checking"
Cons: "Didn't know when we booked we'd be charged for carry on luggage & seats."
Pros: "Somehow i magically got a seat in the third row"
Cons: "Delayed flight and small seating. Overpriced luggage"
Pros: "Cost and crew and on time"
Cons: "Paying for inflight snacks"
Pros: "Departure time was convenient, price fit my budget"
Pros: "Lines moved fast, well organized. No problem. Left on time."
Cons: "After all the nickel and dime stuff, not sure that it is enough of a deal to fly out of when you are from NoVa."
Cons: "no snacks no drinks ?"
Pros: "I liked absolutely nothing about this experience. It was a complete joke and I've never felt so disrespected and belittled."
Cons: "If you would like to have a company representative call me, please do. My number is 847-736-7827. I'm giving you my number because I'm at work and don't have time to lay out detail by detail how terrible the experience was. Long story short, they delayed our flight three hours, sent us 10 emails about the flight changing times (literally minute differences) they then make zero announcements, rush people onto the plane, make zero attempts to contact us. We then get to the boarding gate 25 mins before the stated departure, the plane is still there, the door is still open, I'm at the gate and they close it on my face. They made no attempt to help me and were rude. Not only did I miss this flight, but three other separate parties missed their flight due to Spirits negligence, poor execution and abismal customer service. I truly hate to fault Kayak here as your company did nothing wrong. As you can see I use your company often. However, moving forward I will most likely be taking my business elsewhere. I just have a terrible taste in my mouth. If you would like to contact me via email, feel free to do so. Josephpflanagan3@gmail.com"
Pros: "Everything happened on time, a pleasant surprise. The first flight was actually early. The crew was nice."
Cons: "I didn't like the sales pitch to buy the Spirit credit card--obnoxious. The seats are cramped rather than "cozy," as Spirit describes them. It was manageable for a two-hour flight, but I wouldn't go longer."
Cons: "The alert was finally sent to us well past the time we would have been going through security. Luckily, we had checked on our own through a third party app,. No alternative flights were available, so we had to book on another airline and cancel the Spirit tickets. The credit policy is draconian. We may not be able to meet the redemption requirements and will probably lose the entire value. The process created so much frustration and wasted so much time. The low-ish price is simply not worth it."
Pros: "No entertainment available. Only snacks were available."
Pros: "Had a delay. Baggage fees are steep"
Pros: "No complaints. Got what I paid for"
Cons: "Seats are tight and paying $100 for my bag"
Cons: "Seats did not even go back. And $50 for a bag is ridiculous! I hope I never have to fly Spirit again."
Pros: "I paid for 5 tickets so I liked the price."
Cons: "It cost me more than the price of 1 ticket to check only 2 bags both ways for the 5 of us. Checking in in Orlando was the worst experience ever and I fly at least monthly. We were put in 3 different lines in 30 minutes. The last line we were put in, the agent said she would have to charge us for PRINTING OUT BOARDING PASSES though we were told to go to that line without boarding passes. Security was terrible experience. Took forever. I nearly missed the flight. The door had already been closed when I got there. Airline staff were surly even though it was not my fault. Flight was good. Will never fly Spirit again"
Cons: "This is not an airline you want to use for long distances - majority of seats do not recline - cost of baggage is astronomical."
Pros: "Departure was suposed to be at 2:25 and delayed to 10:40pm because technical problems with the airplane. The fixed the airplane at 4:30pm but the didnt have a crew available until 10:30pm Really?"
Cons: "I will never fly Spirit again. Lure you in with low airfare then charge more than the cost of the flight for baggage."
Pros: "Quick efficient boarding, friendly crew."
Cons: "Plenty of nickle and diming = hidden costs! Ended up costing $200 more than competition after adding up all the little costs (such as $45 for a carry-on?!!)"
Pros: "Short flight direct from Baltimore to Orlando. Captain kept us informed."
Cons: "Confusing about bags taken on the plane by others that seemed to exceed the 16x14x12 limits. There was plenty of overhead storage. Nit clear how these bigger bags are allowed when it's obvious they exceed limits. My wife and I worked hard to get 5 days of clothes in the small bags. No one was checking bags size that appeared close to limits."
Pros: "Nice crew."
Cons: "No leg room. Seats don't recline. Extremely high baggage charges. Inefficient check in procedures."
Cons: "It was changed from a non stop to aa atlanta stop and a very uncomfortable time."
Pros: "Nothing it took about 4 hours to rebook another flight with Delta. Spirit had no available for up to 48 hours to BWI."
Cons: "Same as above. Will never fly with Spirit again!!!"
Cons: "Both flights were delayed"
Pros: "When I bought the ticket it was the least expensive and was supposed to be direct"
Cons: "Involuntary delay of 34 hours Flight time nearly doubled Gave no choice or warning about the delay Didn't put people on the next flight Only gave $14 for three meals"
Cons: "Spirit has such a limited number of planes that that your flight may be canceled despite good weather at both take-off and landing airports. Bad weather in a different part of the country may cause the flight to be canceled and the limited number of flights will cause you to fly the next day and spent 24 hours at the airport. Don't assume that Spirit will email you notice of the cancellation or that the staff will make much of an effort to find you an earlier flight."
Cons: "Flight was canceled and ruined my whole trip!"
Pros: "It got me from point A to point B"
Cons: "They draw you in with a low airfare. Then you are charged $50 to carry-on or $55 to check your bag once you get to the airport - so of course you have no choice! Then I had to "buy" my seat?! REALLY? What on earth did I pay for to begin with? If you're going to be like that, put all those things in big font on your booking page so that people don't get caught off-guard. Oh, I'm sure you have it on your website, in some tiny print that no one sees"
Cons: "Price of a coke"
Pros: "The fare"
Cons: "All the hidden fees"
Airlines flying from Florida to Maryland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights