Copa Airlines, United Airlines and EVA Air have all waived their change and cancellation fees on flights from Panama to Illinois. Confirm policies on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Panama to Illinois.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Illinois from Panama is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Illinois with an airline and back to Panama with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Illinois from Panama up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Cons: Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!Read more about Delta
Cons: Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!
Pros: Exit row.
Cons: Seats are tight
Pros: I love the Food was really good thanks guys!
Cons: Have the Free WiFi option will amazing
Pros: Flight attendants were amazing
Cons: The international flights plane was much older - janky outdated screen that’s hard to use, zero leg room, and usb outlets that didn’t work. Also the WiFi kept dropping. The delta staff, food service and nice extras like warm cookies and towels were excellent.
Pros: Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane.
Cons: We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like.
Pros: Typical Delta efficiency and comfort.
Pros: I did get home eventually
Cons: Flight was delayed. Seats are cramped.
Cons: plane was a bit old. tiny tv screen
Cons: Old plane
Pros: Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good.
Cons: Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to
Pros: On time
Cons: The charging ports didn’t work, seats were avianle unable to move to a different one.
Pros: Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime.
Pros: Prompt action, excelent customer service and accurate reservation details. Auto text message alerts a real life-saver. Boarding was easy, plane was clean and staff super friendly.
Cons: nothing realy
Cons: I was delayed over 2 hours
Pros: It’s was super smooth! Fast service and great customer service.
Cons: The intercom was a little messed up.
Pros: I love the in-flight movies!
Cons: This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow.
Cons: Delta’s computer system was down. Long wait at the counter even though I did web check-in.
Pros: flight was on time..arrived early..friendly staff..
Cons: When checkin documents The lady was having conversations and I had to run from C to E. Then through the line I had to step aside again because my boarding pass was invalid. Many steps to check documents but still at the actual gate the documents had to be checked again.
Pros: Good choice of video programs.
Cons: The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class.
Cons: Direct flight, on time arrival
Pros: Food was ok.
Cons: Flight attendants could have been a little more friendly and helpful.
Pros: Quick boarding for a big plane. Lots of room for overhead luggage. Two beverage services. Nice crew!
Cons: The flight was a Christmas gift for my mother to spend some time with her friends in Mazatlán. I heard she spent the entire day waiting at the airport as her flight was rescheduled 4 times.
Pros: i fell asleep until we arrive to STL.
Pros: Always nice to be on an American plane out of an American airport.....SO much more professional. :))
Pros: Crew was kind, entertainment and food were good
Cons: Seats are really tight
Pros: At least they serve us dinner.
Cons: The toilet was very sticky. over crowded and kids was crying all over the flight.
Pros: The captain kept us very informed about what was going on
Cons: Only one engine was working
Pros: I got to destination. Baggage claim was quick.
Cons: Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking.
Cons: sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones
Pros: For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew.
Cons: Flight delayed
Pros: Getting to ATL
Cons: We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly.
Pros: Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room.
Cons: Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne.
Cons: Had trouble with entertainment console are 36d
Pros: Did not eat or use entertainment.
Pros: GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United.
Cons: LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time.
Cons: Snacks if possible
Pros: Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!
Pros: I liked the in-flight entertainment and the crew was very pleasant
Cons: The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous.
Pros: Nice to have full-size jets serving GNV once again...
Cons: Boarding procedures
Pros: Excellent flight. Nice new aircraft.
Pros: Crew service was excellent
Cons: Poor leg space
Pros: On time, nice crew.
Cons: Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta
Cons: Were to plug a charger, pillows, tv screens
Pros: Crew were present
Cons: Poor entertainment, terrible food not very comfortable seats... older airplane.
Pros: Great customer service at check-in, gate and wonderful crew! The flight attendants were some of the best I've had on any airline.
Cons: We were seated in the back row and the seats did not recline. What made that even worse, is they are COMPLETELY upright. I mean you are sitting at nearly a 90 degree angle! The other rows un-reclined had more recline than the last row. This was an older 737 and those seats never should have been installed on that plane. Luckily, there were a few empty seats and we were able to move, although not together. 3 of our 4 flights were on newer planes, and on one other flight we were also seated in the back row. But, those seats reclined and were as comfortable as any other seat on the plane. COPA, if you're reading this, kudos to your great operation, but do NOT use that horrible old 737 on such a long flight. Or, only use those seats for standbys!
Cons: Get with the times and stop using plastic cups.
Pros: see previous comments
Pros: The crew was wonderful. They were very attentive throughout the course of the flight.
Pros: the only plus was that the plane had TVs and blankets, and a meal. otherwise, not much
Cons: Everything... not a good experience overall. We were significatnly delayed for no reason. poor communication, rude staff and no wifi. seats very uncomfortable...
Cons: Good service
Pros: Crew was great. A dinner meal and full beverage service is included ....remember when the Big airlines use to??
Cons: Boarding was a surprise to have a security check at gate, especially when they took every ones water that was purchased in the secure area just outside of the gates!!! At least some signage about No Water bottles!!
Cons: Seats very small
Pros: the meal was nice.
Cons: that I was crammed into a seat. I was seated in the back row and the person in front of me leaned their seat all the way back and because of my height I was literally stuck. Flight attendants wold roll eyes if I didnt understand their spanish immediately or spoke english to them.
Pros: The breakfast was good, warm, fruits were fresh.
Pros: Great flight. Decent sized seat. Friendly crew
Pros: Leg room, crew
Cons: Old equipment
Pros: Staff friendly
Cons: Again food
Pros: It was non stop
Cons: The plane was freezing and when I asked the attendant for a blanket she said they were all out
Pros: Crew was helpful and efficient.
Cons: Plane too full. Again, without the individual screens, you didn't have a choice on what to watch on a very very long flight
Pros: Everything was great food, confort, crew, boarding etc.
Pros: Everything about the flight was flawless. Pleasant staff & comfortable seats... LOVED the free movies, audio selection, food, beverages, etc.
Cons: 1. would not allow duty-free purchases with under 60 minute boarding time. 2. required TSA check & disposal of all beverages before entering the area to wait for the plane - a 30 minute wait in the hallway!
Pros: Smooth flight, made up for lost time
Cons: Very unpleasant experience with crew generally. Very surprising, given previous experiences with Copa.
Pros: The seat had extra leg room, BUT...
Cons: The seat's cushion was pulled out from the backrest, making it a very uncomfortable seat & giving me Backpain. (This was the seat next to the window, not the middle seat.)
Pros: The staff are very friendly
Cons: Be late to my next connection
Pros: The flight attendants were good to everyone and the plane was either new or very close to it
Pros: In Panama the team leaves much to be desired, no coordination, doesn't seem to have a leader therefore everyone seem unprofessional, each time I have to go thru this experience is the same, will be looking forward to the day it will be taken care of.
Pros: I understand that international flights to the USA have extra security, but this was a joke. Anyone with a little motivation could defeat this “security.” I had an Emergency Exit seat. Nobody told me they didn’t recline. I’d rather have a normal row and be able to recline.
Cons: We were forced to go through security again to access the gate and that included throwing away all liquids without access to a water fountain to refill. Completely unreasonable to make people board a 5+ hour flight without water.
Cons: Flight was late. They didn't have personal tvs and the headphone jack is didn't work for it anyway. Food was horrible. Took wayyy too long to get baggage.
Pros: Great staff and quick flight
Cons: Nothing at all
Cons: I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees.
Pros: The food was pretty good.
Cons: After boarding the plane, we sat on the runway for like 30 minutes waiting to take off. Nothing was said and no explanation was given as to why we had to wait 30 minutes to take off.
Pros: The staff were very friendly. My flights were on time. Check in was easy.
Cons: I went through security at Lima Peru (Jorge Chavez International), everything was fine. I arrived to Panama, and the gate was next door which is just great awesome. The bad part was that I had to go through a security check once again there, although I had not left the airport since I left Lima. I went through the exercise, I was told that there would be no liquids (8 oz bottle of water, soda, etc) allowed passed that check point. Yet they were selling these items next to the gate. It made no sense why this checkpoint and why the liquid restrictions. Once in the area if I wanted to go use the restroom or whatever I needed to go through the checkpoint. There were 6 Copa employees manning this station, that's extra expense that the company passes on to the flyer for a step that should be evaluated and look at to see why other airlines do not do this. I was not the only one getting frustrated with this setup, but also passengers that did not speak Spanish they could not communicate with Copa employees. I saw this liquid restriction with Spirit Airlines in Lima, and I decided not to fly with them any more, no matter how inexpensive their fares were. Spirit told us that it was US law that made them have people throw away their drinks, although they were bought in a secured area. To me this was just a way to charge for drinks on the plane. I never had to throw away my drink if I had bought it in a secured area.
Pros: On time departure from the gate.
Cons: To board the plane in Panama City passengers had to go through a second security screening and were therefore unable to bring bottled beverages onto the plane. Once through this second security there was no where to purchase water. The free never came through the plane to offer more beverages after the meal service. Many passengers got up and corralled at the back of the plane to get water. I watched a flight attendant drink from one the large bottles herself and then presumably serve to a customer.
Pros: Food was decent. All Crew very helpful and polite.
Cons: I wished the longer flight had personalized entertainment in each seat instead of the shorter flight. I could have watched two movies on the longer flight instead of just one.
Pros: This announcement by the pilot at the beginning of the flight turned out to be incorrect. Despite the fact that I did online check-in at least 23 hours in advance, I was seated way at the rear of the jet. As a single woman who looks unusual because half of my hair is shorter due to recent surgery; I sincerely hope I was not seated at the back due to my appearance. The other passenger seated with me was a very kind developmentally disabled young man. The placement in row 33 +/- only emphasized the many instances of turbulence on the flight to Chicago.
Cons: The many occasions of turbulence on this flight.
Cons: My complaint is with the Panama TSA!! Why do you have 2nd security check at the gate before boarding? They were rude, didn't speak English (or played like they didn't) and their just throwing your possessions around in front of everyone!! Just stupid!!
Pros: Loved the check in. No baggage expense. Up to two bags FREE! Then, we had a meal --that was included in the fare. The crew was pleasant and accommodating. Everyone was pleasant. To pass the time on the 5 1/2 hour flight, there were options for movies, TV, games and etc. Overall, it was a pleasant flight. When I book my next trip, I'm going to see if Copa goes there. If so, that's my first choice.
Pros: The food
Cons: Maybe a lil more movies
Pros: Nothing. This airline is trying to appear as a big, powerful company. I choose them because there was direct flight from Chicago to Panama City. Big mistake. Take any American or European Airline. Worst experience ever!
Cons: Flights not on time, always late, lying employees and crew. They show a flight to Boston signs on the flight to Chicago, no airconditioning working. Bunch of idiots and incopetent people playing airline with passagers lifes. Never use them, you will thank for this advise someday.
Pros: The flight was comfortable and food was good.
Cons: Someone stole my hat from the airline counter and no one could help track down who. I kept getting the run around. Flights were delayed and there was a lot of chaos albeit it might not have been the fault of the airline.
Pros: Made it home safe
Cons: Seat didn't recline and horrible gas smell. Blower didn't work.
Pros: Nothing. Everything was a bad costumer service.
Cons: I missed my flight because in the town I live , there was a landslide and rocks fall on the road. And it was impossible to get out of the town and I didn't find any help for refunding or changing the dates of my flight. Really bad costumer service, I'm still waiting for a reply of the emails I sent to vayama. Imposible to comunicar with it by phone with them and with the kayak office in Colombia.
Pros: Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight.
Cons: Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers.
Pros: The crew were nice and they had good meal servir.
Cons: We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor.
Cons: Nothing wrong. Complete perfection
Pros: Movie choices
Cons: Booked flight months ago and selected seats for my family to Panama and return. The flight there was fine. When arriving at the airport in Tocumen, the agent told us our seats had been changed to the back. They said it was because they changed planes. New seats were in the second to last row, uncomfortable, noisy, and near bathroom. Instead of moving seats forward this is what we received. Disappointing:..
Pros: All of my grievances regard the Panama staff at the airport and on the plane, the staff and services at O'Hare were top notch. Customs was extremely fast and efficient and everyone was friendly and did their jobs well. As far as the Panama airlines go, the food was okay, nothing special but not disgusting, and not all the flight attendants were unpleasant.
Cons: The worst thing that happened was mean spirited security guards at the airport did a security check before allowing us to get to our gate. They forced us to dispose of a bottle of water that we had bought at that very airport. We were then quarantined into a waiting area with no seating and no access to other water, bathroom or food. Then on the plan we were offered beverages twice, so I was only able to get about six swallows of water from Panama to Chicago. Dehydration makes a plane ride a lot less healthy and comfortable. The staff was mostly unpleasant, the seats were really small and uncomfortable (more so than any other airplanes I've been aboard), and for some reasons they kept turning the main lights on and off, allowing us to sleep and then waking us all up for no good reason. Unbelievable.
Pros: The people from Copa are so helpful answer questions I like that.
Pros: The service by the crew in providing the food and drinks was excellent.
Pros: The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy.
Cons: When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport.
Pros: Gate attendant was a superstar.
Cons: 6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information.
Pros: Crew was friendly and nice.
Pros: Gate side crew was amazing in providing repeated delay updates.
Cons: 6:34 flight was delayed until 1:00 am due to not having a pilot. No weather issues just no pilot, poor staffing. Unacceptable.
Cons: Seat space
Cons: Delayed three hours with no communication or compensation. Poor customer service
Pros: yes thank you
Cons: all vary good
Cons: Better communication about handicap persons. I called twice and notified two people about my mom and her wheelchair but no one tells the gate to put a ramp up to the regional jet on the tarmac. Three ring circus as usual .
Pros: Arrived early. Friendly pilot.
Cons: Attendant did not offer snack choice.
Pros: Nice leg room in exit row
Cons: My travel companion and I encountered the most unfriendly and non respondent flight crew of all time.
Pros: Old aircraft, ok flight, on time
Pros: Friendly and attentive crew. On time.
Cons: First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later.
Pros: Good smooth flight and quick
Cons: I left my iPad in the seat pocket and they said they didn’t find it!
Cons: I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD
Pros: My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time.
Pros: Clean, Friendly flight attendant
Cons: I don’t understand how a brief meaning less than 30 minutes thunderstorm can cause a five hour delay. Every time I take the route from DCA to STL American is always really late
Pros: My flight was fine - I paid for a Premium Seat, which also allowed me a premium boarding position, which I highly recommend for anyone flying. The seat was comfortable, the staff was very friendly and I really liked the in-flight entertainment.
Cons: At the DFW security post for my gate, there was NO TSA-pre. That service stops at 7pm. I would think at a major airport like DFW where American Airlines has a hub, they would make sure to staff that longer. Just getting to keep my shoes on, while having to drag all my electronics and liquids out, take my coat and belt off, etc. is not acceptable. AA should put the pressure on DFW to treat their customers better!
Pros: Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior.
Pros: Flight crew very friendly.
Cons: Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges.
Cons: It was nice. And boarding was good too.
Pros: This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable.
Cons: I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating.
Cons: There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual.
Pros: It was easy to travel
Pros: mas de media hora en la pista y 15 minutos mas para desembarcar
Cons: second security check at gate where they wouldn't allow me to bring water even though I was sick and bought it after 1st security also threw away my lotion that had gotten through first security
Pros: Finally taking off
Cons: Being stuck on the runway
Cons: Too many delays. Having to de-board after boarding.
Cons: Plane was not board on time. Delayed taking off.
Pros: Easy and customer service at lax was awesome and very helpful!!!
Cons: The 45 minute bag time that's it may or may not be able to go 45 mins within boarding .
Pros: This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!
Pros: Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight.
Cons: Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress.
Pros: On time
Cons: Boarding numbers
Pros: My neighbor.
Cons: We sat on the tarmac for over an hour for no apparent reason.
Cons: I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled.
Cons: Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag.
Pros: Speedy boarding
Cons: Unmotivated crew, uncomfortable seats.
Pros: very friendly staff
Pros: Nothing to expect from Domestic fight.
Pros: Plane was ancient
Pros: The ginger ale.
Cons: This was my return trip with more delays due to maintenance issues of the aircraft. 10/17/16 flight 1585 was the outgoing flight delayed five hours on my departing trip. I waited at the baggage carousel 15 minutes for my bag after over an hour delay due to switching aircrafts. With a flight arriving this late in the evening with the low volume of bags checked (due to checked luggage charges), this should not be the case. Five minutes to gulp down ginger ale.
Pros: On time, arrived early.
Cons: Seats too close in front of you.
Cons: Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?
Pros: It took off on time and life was good.
Pros: The plane has improved greatly with their comfort and leg space
Cons: With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour.
Pros: The people
Cons: The seats are too small I'm 6'1 and that's not that tall
Cons: The Flight Attendant never gave me back my credit card.
Cons: 3 hour delay...and no voucher for the delay
Pros: Flight was fine, crew was professional and thoughtful.
Cons: Crew seemed a bit out if sync....but only at first. Later, great.
Pros: The Free glass of wine was a very nice surprise.
Pros: Smooth flight
Pros: Good crew.
Cons: Puddle jumper so very basic n
Cons: Food was not good, flavor wise
Cons: Some crew members don't know how to tolk to passengers they were rude and also they offer coffee for the second time and they said that they don't have more milk come on
Pros: The flight departed early and arrived early, good flight attendant service
Cons: Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane
Cons: Custom agents were rude.
Cons: There’s non food!
Cons: Flight arrived early but we had to wait over an hour to disembark and bathrooms were locked down.
Pros: Flight attendant was friendly and plane ride was smooth.
Cons: Flight got delayed twice (3+hours total) then we had to wait another 40 minutes for the plane to get there, deplane, and get cleaned up and restocked.
Pros: Crew was very nice under difficult conditions
Cons: Flight was late, baggage was damaged
Pros: Pilot made up for delayed departure by landing only 20 minutes behind schedule.
Cons: 45 minutes Delayed departure. Pretzels and drinks were only provided in a 3 1/2 hour flight...
Pros: The flight was listed as a 50 minute flight. The boarding was great, and very fast and efficient, but there was news that Air Force One was scheduled to land at our destination, so the flight left a bit early. Upon reaching altitude, the plane made record time. 50 minutes was cut down to under 30 from take-off to landing. The attendant was barely on the last row (a charter plane) from serving drinks, before the cart had to be put away for landing.
Cons: The seats were tiny and my neighbor and I were both a bit taller and stockier than perhaps an average passenger (220lbs).
Cons: flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights.
Cons: This plane was awful. I don't know how anyone who is not miniature sized could be comfortable on this plane. I am 6' 1" and ~ 200 lbs, not huge by any means, but not tiny. I legitimately could not stand up (so I had to sort of slouch walk down the aisle to find my seat at the back of the plane), then the seats themselves were so narrow that I ached terribly when seated in any position for more than acouple of minutes.
Cons: Not enough choices for dinner. It was salmon yuck
Pros: The crew on the United flight were kind and helpful during the flight
Cons: The change of the departure of my flight The miscommunication between airlines No customer service of united airlines in Panama during transit and not being presented with all the boarding passes when checking in. The old business class seats were very uncomfortable. Having no help from representatives to issue a boarding pass
Pros: From check in at IAH to a 15 min early arrival everything ran smoothly and on time. Pleasant trip.
Cons: very old and awfull plane
Pros: The trip experience was very nice. Although we left later than before we made up time in the air and was able to arrive ahead of schedule. The crew was one person but was very courteous and professional.
Pros: That the flight was earlier then Expected
Cons: Bag fee
Cons: Ive never flown with United Airlines internationally and now that I have I never will again. I had just flown with COPA airlines from Colombia to Panama and it was great. I thought I would have a similar experience with United, but alas it was not. You have to pay for movies and food on an international flight?! what is that! terrible terrible
Cons: Bad, bad, bad
Cons: All good
Pros: Ease of checking in by phone & printing out board passes.
Cons: That the ride was so rough. Pilot apologized & said it was just a bad nite. It was a smaller plane so that maybe made the turbulence feel worse too.
Pros: The option to use your device to watch free movies! They made arrangements to stay in Houston after we missed the connection due to a delay.
Cons: Flight delayed. No food.
Pros: Very few things.
Cons: 6 hours international flight with only popcorn and cheese and crackers selection for lunch. Ridiculous Boarding process was a mess.
Pros: The price
Cons: No entertainment on such a long fight. Food for purchase not included, then the for purchase the system was down. My bags did not arrive , and then i had to wait 3 days in milan eith no luggage at all.
Pros: The snacks were great
Cons: Clearly a new flight crew. They needed some more practice with efficiency and reading the statements they are required to make. Previous flight was over an hour late arriving at the airport meaning that our flight was just as late departing for our flight. First we were told the flight was 20 minutes late, then 8 minutes late, then 40 minutes late, then 55 minutes late... Every time they told us the incoming flight was about to land.
Cons: Paying for entertainment ($7.99 for long flights) not good at all. The crew didn't offer to check/ review the menu. Ps: in my flight Houston- Panamá city the entertainment was free through the united app. Also,there was free wifi during my flight ( very good)
Pros: Crew was professional , courteous and tried the best they could with a full plane
Cons: Two screenings in Panama , carry on luggage rule constantly being abused , smell of the cabin
Cons: I was very displeased with the boarding process in Panama City. We were moved from the boarding area without explanation and asked to screen our luggage again at the gate. I had to discard a full bottle of water that I purchased after the first security check. It would have been nice to know about this before so that we could consume our water and use the rest room before boarding. Very frustrating!
Pros: Still not in stl
Cons: Still not in stl
Pros: United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!
Cons: Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight.
Pros: The plane was unboarded due to mechanical problem but a new plane was found and within an hour we were back on board. Appreciate the quick turnaround.
Cons: Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare
Pros: UAL customer service horrible. Would not pay for a hotel room we needed due to UAL canceling our flight. Customer service reps few & far between UAL bus at Terminal C gate 71 at 10p 9/30/2016 had rude employees refusing to acknowledge is or help rather they listened to music on their cell phones. FIRE THEM.
Pros: It wasn't crowded/full flight, so that was nice. Otherwise everything else was below standards.
Cons: On the flight from Houston to Panama city we experienced United's personal entertainment where you could use your iPad to watch movies. The Carmel/waffle treat was amazing and they offered a full can of soda. On the reverse flight, this flight that I'm reviewing, none of these amenities were offered. Additionally the temperature cycle between ice cold and quite uncomfortably warm.
Pros: 2 hours delay. Seems a trend with United domestic flights (technical problems, not the weather issues). United should review flight schedule to consider the delay so the passengers don't have to be a victim of those delays.
Cons: Delay!! After traveling 20+ hours internationally, 2 hours delay on the last leg really is a big burden.
Pros: I liked the fact that they were able to find another aircraft for us to travel to Dulles
Cons: I didnt like the fact my flight was delayed all that time and i wasnt compensated for it. Airlines charge customers to change their flight all the time. And if you miss boarding you have to wait and be accomadated accordingly. I would like to be compensated for the time that i had to wait because i booked an earlier flight so i could make it back to my destination for other plans
Cons: Flight got camcelled made me late to duty station
Pros: Staff was friendly
Cons: Delayed for 2 hrs after my 4 hr layover
Cons: Some other carriers offer wifi inflight service free of charge. I tried connecting to wifi in flight with no success several times.
Pros: newer plane. more personal space per seat
Pros: The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers.
Cons: The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight.
Pros: Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16.
Pros: I was comfortable and I didn't die.
Pros: Courteous crew.
Cons: Old cramped plane (EMB 135/145). Was dingy, dirty and smelled bad, no wi-fi or entertainment options. Very loud ride even though I was near the front far from the engines.
Cons: Disappointed with the charges .we check one lagged. We are ready to walk at security checkpoints ,two spirit agents stop my wife ,and order to check the small carrion we place and the weeks don’t feet they charge me 55.00 dollars . My point we always use this carrion . This is un abuse ,
Cons: Worst experience flying. I was the first passenger to board the plane, at 2:22pm, and the flight was supposed to leave at 2:30. We ended up leaving more than an hour later, which made at least 5 passengers including myselft miss our connecting flight to Chicago. They placed ous on the next available flight, which was at 7:30am the next day, but without any hotel accommodations, only a 21-dollar meal voucher. It was their fault we missed our flight and they should have accommodated us.
Pros: Crew was amazing! ESPECIALLY Erica!!!! My daughter became extremely anxious due to the storm & turbulents & Erica was so kind & comforting & was able to relax her! THANK YOU!!!
Cons: Weather, lol!
Pros: Seat was not comfortable. But plane was on time and crew members were polite.
Cons: Improve seats.
Cons: Didn’t let me in on the plane and plane wasn’t boarding yet they made me miss my flight
Pros: Crew was very nice.
Cons: They really packed us in like sardines and did not enforce any mask-wearing.
Cons: Too many people, some people are flying sick . I just wish someone would check their temperature
Pros: Big seats
Cons: Free wifi
Cons: Free baggage and seats
Cons: Constant meaningless delay’s.
Cons: Every thing
Cons: Hospitality, comfort, fees for everything
Pros: One of the flight attendant accommodated our seats due to wheelchair service.
Cons: We are in covid19 and social distancing was not properly in place. Our seats are ere too close together. 6ft was not at all practice! Also, the Lady who checked our bags in was very rude. She over charged me and was throwing my bags. Customer service by her was totally horrible!
Cons: The check in staff. Had No sympathy that I had to leave my things because I was not charged the 1st time I went. But I. The way back u was getting charged I had the same bags as the 1st flight. Then 1 of my kids mask broke and I had no card mask should be giving out if a person is not weak g one. I am very unhappy with spirit
Cons: My flight was delayed 7 hours. I never recieved an e-mail letting me know of this even though I gave my email when I bought the tickets so that I would get updates on the flight. I checked the flight status before leaving my house at 2am and the flight was still on time. After driving 2 hours to the airport and going through security I found out that my flight was being delayed 7 hours and no representative was even at the gate to speak with. All I was given was one $14 meal voucher which didn’t even cover a full meal at the airport. It’s told that the issue was mechanical but I later found out that te first flight had been over booked and the 1pm flight didn’t have enough people on it so they made everyone on at 6am flight wait until 1pm to fly out. Once on the plane, the seats were hard and uncomfortable and the plane was cold. I am extremely disasiflied and will never use Spirit again.
Pros: NOTHING WAS GOOD ABOUT THIS FLIGHT!
Cons: I received notices of delayed departure of two hours but that same notice showed the arrived was delayed by over four hours. I called and talked to an agent and asked how my flight could have all of sudden gotten two hours longer and was told the delayed departure was correct and the arrive time was not. He said it was a mechanical issue and could change so I should still go to the airport an hour before my original departure time, which I did. When I arrived the flight was now delayed by more than four hours and I was told it was due to the crew being timed out so I had to sit there for five hours waiting to leave. I should be compensated for this error but cannot find out how to do that!
Pros: Flight departed early and landed almost 40 minutes early. Good service. Nice crew. I paid extra for the big First seat.
Cons: Still no frills. No internet. No power for your computer. No reclining seats.
Cons: 1. Flippant staff - it is not "hip" to be rude 2. We felt hostage on this plane. Not even water is available for free. 3. We ended up paying A LOT more for this flight, which is supposed to be a super economy flight. My bad for not understanding how gosh darn cheap this airline is. Had to pay even for carry on and to even get a seat assignment. Thia is NOT a family friendly airline. 4. Web site is all about bait and switch. When I logged on, initial rates low, then when I signed in, all rates increased.
Cons: Spirit Airlines does not care AT ALL. I will never fly them again. No explanation of delay, which then led to a full cancellation, in which they then had us waiting in a line for 20 minutes until they (finally?) ejected us out of the security zone because they put our bags at baggage claim, so I wasn't able to buy a flight at a desk from another airlines right nearby because I had to go back through security so they messed up my timing entirely. I have also not received my refund for my baggage / seat extras and it's been a full week. Horrendous. If I could give them negative ratings I would.
Cons: Flight was late by an hour. This then caused us to have to wait over 2 hours on the plane to be able to get off. US customs was backed up with flights that should have arrived after us. This caused us to miss our connection. The connection time for us was 3 hours and we still missed that flight. They then suggested that it was not their fault and that they would get us on the next flight on the next day at night. We decided to get our money back and bought a ticket with Southwest Airlines instead. They lack in taking responsibility for their mistakes. Their employees don't care and continue on as if nothing is wrong. Our whole flight missed each and every connection. we are all here with Southwest ready to fly out in a couple of hours.
Cons: Flight was cancelled TWICE in one day. I ended up having to book on another airlines and paid quadruple the original price out of my own pocket. Spirit told me I should go to the airport (an hour away), and they would "try" to make put me on a flight with another carrier. This was a business trip and I absolutely had to be there for a certain time, so I couldn't risk waiting on Spirit to "try" and place me with no guarantees. They gave me two $50 flight vouchers, as if I'll ever fly with them again! Awful, stressful experience.
Cons: My flight was cancelled less than 2 hours before the departure. I was told this at the airline counter. I took 7 o'clock AMTRAK to go Chicago and then took Blue line (45 minutes) to get to O'Hara airport. The girl at the counter did not explain why the airplane was cancelled. She offered a flight next day at the same time. My poster presentation was at 8:30AM next day. There was no alternative flight from Chicago to Boston. I just cannot believe this. I totally missed my conference presentation. BAD!
Pros: Nothing at all!!!!!!!!
Cons: I always had problems with Spirit but to be honest after this last experience I will never fly Spirit again. My flight going to FL to Chicago was okay until after 10 mins in the air I received an email stated my Connecting flight was cancelled. When I landed, I went straight to customer service to try and resolve my this issue, the best thing they said they could do is make sure I am accommodated within a 24 hour policy however, they wanted me to wait more then 24 hours before I got on another flight. The whole experience was horrible. Which then I had to purchase another flight on another airline. Oh by the way they canceled my flight coming back as well. Spirit is an absolute joke, yes they are cheaper then other airlines but the service and headache they give you isn't worth it. Oh by the way they did give me ONE $50 voucher for my next flight (Yet I bought 3 plane tickets). What a joke give me my money not a voucher for an Airline I can't even relie on to get to and from a destination comfortably without any problems.
Cons: flight attendant did not make the person in front of me put their seatback up for takeoff or landing, and I was the row before emergency row so it was hard to get in the seat or out! The 3-4 minute sales pitch for a credit card was over the top after being nickel and dimed for everything from boarding priority, seat selection, and bags. Spirit should not be listed with other airlines on flight services such as Kayak because of their hidden fees, and charging for carry on items. You should not have to sign up for their frequent flyer program in order to print a boarding pass.
Cons: Due to several unavoidable obstacles I was running late to the airport. When I arrived it was 8:25am for my flight at 9:10am. The kiosk wouldn't let me check in or check luggage. The line was so immense it would take hours. I asked a woman to help me and she said that the doors had already closed? That's 45 mins before departure and I definitely could have made it to my flight. Instead I had to wait in a line for 90 minutes! By 10:00am I finally booked another flight for 8:40pm. I've now been at the airport for 12 hours. I've had 3 meals here, I'm bored out of my mind and I could have been home by noon. I should have been on my 9:10am flight to chicago. This is ridiculous, I am never flying with spirit again for as long as I live. I hope that someone will rectify this situation since I bought 2 plane tickets and I shouldnt have. absolute imbeciles. I'm extremely disappointed.
Cons: I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!
Cons: Myself and fifteen year old daughter exited plane from Ft. Myers to grab a quick bite to eat and upon returning to same plane with printed boarding passes and assigned seats our boarding passes did not scan correctly. At this time there was about 30 or so people behind us to board as there was plenty of time. We were asked to step aside and a employee was trying to figure things out. In the meantime ALL people in line were allowed on plane even though several had problems but were quickly fixed! At last second we were told to board the plane and try to find two seats. Only one was left on flight and we were told they had to leave and sorry but we must exit plane! Worst I have ever been treated by an airline ever in all my years of travel! I did get some money compensation, rented a car and drove 13 hours to Chicago! Awful way to end a vacation!
Pros: Not much
Cons: Were unable to get boarding pass at check-in desk unless an extra fee was paid; instead was required to get boarding pass at kiosk. Doors to plane were closed 30 minutes prior to scheduled flight time (the flight was delayed through no fault of Spirit; not blaming them for the additional wait at the flight gate). Distance between seats is smaller than on other airlines; quite uncomfortable. Baggage fee was excessive; We checked our baggage even though it was carry-on size because it cost even more to bring a carry-on. No frills is an understatement.....even beverage service was not included in cost. Spirit is no bargain even though it looks like they are the cheapest when you book the flight. I made the mistake of forgetting how miserable Spirit flights are, lured by the "cheap" fare. Will not forget and accidentally use them again!
Cons: During a difficult weather situation, Spirit was absolutely useless and left us stranded for a week. With storms on the East Coast, Spirit cancelled flights two days in a row (as did all other airlines). However, with Spirit, the website was useless for rebooking ourselves, and there were so few representatives at the airport and to reach a rep on the phone that we waited several hours just to be able to rebook at the airport. In the end, Spirit could not get us on another flight out for 7 more days. Causing extreme additional expense to me and my travel partner. I will never risk flying Spirit again.
Pros: Friendly employees
Cons: Spirit canceled our flight and their only solution was refund or wait 3 days until they could get us home. Had to spend thousands to rebook to get us home the next day on another again. Never again.
Pros: Boarding was easy. Flight had a few bumps but we were instructed to put on seat belts & then it was calm. Our flight attendants were friendly & efficient. I had an emotional support dog w/ me & they located a seat for me where there wasn't 3 across. SO nice of them & the lady on the aisle petted my dog on & off during the flight & thanked us for making her flight nicer. Had a smooth landing. When we got off they said good bye to my dog! What a nice crew! Flight left on time & arrived on time as well.
Cons: I enjoyed everything especially the crew.
Pros: Cheap flights.
Cons: We were told our flight was downgraded and that 35 passengers needed to switch thier flight as there was no seats available. We had a group of 5 people and 2 did not have seats. So we volunteered to switch our flights as we were told we would leave the following day at the same time all together, get a hotel for the night, food vouchers and 2 free round trip flights. So when they were switching our flights they booked 3 out of the 5 who volunteered and they told us we could not be on the same flight. Eventually they got us all on the same flight but that was 4 or 5 hours later. In regards to the food vouchers we were informed we could only use them in the airport but we were not allowed pass tsa as we did not have boarding passes. We then asked about our luggage as we had checked them in when we first arrived and they informed us they pulled them out of the flight and they were going to be at luggage claim. When we tried to get our luggage at baggage claim we were then informed that no luggages were pulled and they were already in transit to chicago. So the supervision told us that we could buy whatever items we needed for the night and we would get reimbursed later, which keep in mind we had to take a taxi from the hotel to a target near by. This whole process was ridiculous and it seemed as if no one was able to provide us with accurate information. Had we known it was going to be such a hassel and inconvenience to ourselves we would have never given up our seats to begin with. Pedro was the name of the person at the gate who informed us we would have a flight all together and that was false in which carlos had told him. Rosario at check in was patient and helped the most but she informed us our luggage was going to be available for us and that was false. Zachary manning Katona was very unprofessional and rude to us as well as his coworkers. And edier the supervisor informed us we will get a reimbursement for the items we buy since our luggage was shipped back to chicago, so lets see if thats true or false when the time comes.
Cons: There were 5 of us who were trying to print our boarding passes. We were close to the 45 minute cutoff but there was still a man there who could've helped us but he insisted that there was nothing he could do! We walked around the freaking airport and no one could help us. We called the 800 number, no help. They even wanted us to buy a WHOLE NEW TICKET, with NO discount! Never again will I fly Spirit. Found a cheaper, nicer flight with someone else AND they didn't charge for everything like Spirit does! Ugh. Worst experience flying EVER!
Pros: The crew was nice, I guess.
Cons: It started with my flight being delayed a literal 6 times throughout the day, it was the last flight of the day. I checked in the night before and saved my boarding pass as a PDF since I don't have a printer. When I arrive over an hour before my latest and most stable delayed time, I'm not allowed to print a boarding pass at the kiosk and am directed to speak to someone at the desk, but lo and behold, they've already left for the night. TSA tells me they can't let me through because of course Spirit boarding passes aren't scannable. When I speak to the Spirit rep in baggage claim as TSA suggests, she tells me she can't help me, can't print the boarding pass, and that I had to call reservations to REBOOK my flight because I was "late" for a flight that I already checked in for and was still over an hour away from leaving as far as I was updated. Two other men were in the same situation and we basically had to beg people in Southwest to let us print our boarding passes so we could get on the flight. I was successful but I don't think my comrades were because of course when they logged in to Spirit, they no longer had access to the boarding pass, despite also checking in online earlier. When I get through security and the gate, I find out the flight is leaving 40 min earlier than any flight status update reports. NO notification anywhere. I was so hesitant to fly Spirit knowing their history with others but I was going on a < 36 hour trip wanted to save $. Spirit will never receive my business again. They intentionally create systems to inconvenience people and provide poor customer service.
Pros: I got to my destinations safely.
Cons: You don't actually save money with this airline, which is something I had to learn the hard way apparently. You could hardly understand the pilot when he made announcements and the crew wasn't exactly rude, but definitely weren't kind and warm either. The man next to me pushed his button for someone to assist him and asked that they throw his trash away (not cool on the man's part, I'll admit that, because the crew was doing walk-throughs for trash every 5 minutes it seemed). But, the passenger next to me did not deserve the passive aggressive help he received. The seats are uncomfortable and don't seem worth the money/weight they must have saved. While I admire the mission to save fuel, I think the cons outweigh the pros of this airline. I'll happily return to Southwest or Virgin.
Cons: The flight was cancelled due to the plane being stuck in another city due to weather. I've had this happen before with other airlines, and they were able to rebook me on another airline's flight, with no price difference. With Spirit, they only were able to refund my money or move me to another date, four days later, which would have caused me to miss the event I was supposed to attend over the weekend. I thought since I was flying solo, without my kids in tow, using a cut-rate airline would have worked out. I've had no problems with JetBlue or SW in the past. But I would stay away from using Spirit.
Pros: NOTHING POSITIVE!
Cons: They chose to cancel the return flight within 2 hours of the scheduled departure and were not at all helpful trying to get anyone out on any other airlines (because they're next available flight to that destination was 4 days out...) Not to mention on the initial flight to my destination, they had everyone board the plane 40 minutes early and then told everyone they had to all evacuate the plane and delayed the flight for 4 hours for NO reason!!!!! I would highly recommend avoiding flying spirit airlines at all cost, what I thought was a decent deal ended costing me an extra $400 for my last minute one-way trip and adding many many hours to my time traveling......
Pros: Flight was on time. Flight was comfortable. Crew was kind.
Cons: Hidden fees were angering. It is marketed as unbundling, but this isn't advertised until its to late. i was shocked when I checked in online and was required to select a seat and tonpay an additional fee for it. Because other, less expensive seats were taken,I had to pay $50 for a seat on a flight that I already paid for. There was a fee for my bag, regardless if I check or carry on. Everyone has at least one bag! Unless I'm flying to be there for a couple of hours, I need a bag how dare you charge me for a seat and one carry on size bag. These things are standard. Food was very limited and very overpriced for the minuscule items. I had to pay $2.00 for about 10oz of coffee. In the end, Also, none of the seats on the flight recline so forget being comfortable and resting on the flight b In the end I paid more for this flight that I did when I made the same trip in Jet Blue. This "unbundling" is a marketing tactic designed to sooo customers into spending money on additional (some required) fees. I will never fly spirit again.
Cons: I missed the flight due to circumstances beyond my control and called Spirit right as the flight was taking off. They had marked me as a no show despite my having checked in and told me there were literally no options to fly later and that I would have to buy entirely new tickets. Not only that, but I couldn't even take the return flight because they were cancelling the entire itinerary! The customer service line was rude as well. I fly frequently and I have never been treated like this by an airline. It was a hugely stressful and frustrating experience, and at the end of it I was not only out the money I had paid for the Spirit ticket but also had to pay for a brand new round trip ticket at great expense. I am extremely displeased.
Pros: Some of the flight attendents were hilarious! It almost (not quite) makes up for their poor service.
Cons: They cancelled our flight on the way back, which happens a lot I understand. The earlist flight they could give us was more than a week later, and they offered no other solutions. We ended up spending twice as much as we were given back for our cancelled flight in order to get home. Not only were they not helpful in finding this flight (my husband had to run around the airport looking for a flight home) but they also could not confirm the amount that would be refunded when we called back later. They also give you a lot of hidden fees (i.e. $90 for a carryon rountrip).
Pros: When a plane arrives late the turn around time is amazing. Doesn't take them much time at all to get going again. Attendants and pilots were professional.
Cons: Boarding is a mess. You may board by zones but it really doesn't seem to workout. About half the people respect the order about half do not. People cut in line when they haven't even been there waiting. Do something like Southwest and have us board by groupings. They are much smaller units and people get in their correct order. You guys can get portable ones. That would move you all up significantly in the boarding process. That is by far the worst of all categories. The ladies at the gate really can't police that, make it easy for those who are boarding by having a clear and organized process.
Cons: The extreme restrictions on luggage are very hard to deal with, and during the flight there are constant announcements for drinks and snacks for sale. Considering the base rate for a flight is only a little less than other airlines, and if you decide to pay for a reasonably-sized suitcase it's actually more expensive than other airlines, it doesn't make a lot of sense to fly with Spirit. It also feels like they're doing you a favor for even letting you on the plane, rather than grateful for your business. The entire Spirit experience drives me up a wall.
Pros: Only their initial "SUCKER PRICE" that does NOT include any luggage or the ability to sit with your family without paying extra!!!
Cons: They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel.
Pros: They canceled the flight with no notification or any further explanation both ways, weather was good ! The next available flight was 24 hours later and with extra stop and wait time 6 hours. They also charge extra for your luggage, you are allow to take only small handbag everything ales is extra charge. They canceled flights both ways, a trip from hell thanks to Spirit airlines. They have worst costumer service ever and will not do anything to accommodate their costumers, all they can say is "sorry but there is nothing we can do." We ask for a supervisor after they change our flight on the way back as well from 12:05 am to 8:25 am and than again to 1:45 pm, supervisor said that "she is is truly sorry, but unfortunately there is nothing she can do" !!!??? I suggest that they send notification to their costumers in reasonable time before the flight departure about any travel changes, not once you are already at the airport.
Pros: The flight was very cost effective.
Cons: There was a presentation made to all passengers midflight trying to get everyone to sign up for a credit card in return for a "free" flight on the airline, presented as a gift. As a captive audience member, I found this very unprofessional, especially since the airline first proclaimed that all passengers could have a free flight then appended their statement with "as long as you sign up for a Spirit credit line." I also don't like the $10 charge for a printed boarding pass at the airport from Spirit; I understand the concept of modularizing costs, but there is no way the act of printing a pass for a passenger costs the airline remotely close to $10. It is a clear attempt to capitalize on a customer's forgetfullness.
Cons: Flight was cancelled under for 4 prior to takeoff. Spirit showed a direct flight same day online at 9PM from LAX to Chicago but when I called to confirm they said it was not available to me and put me on a 6 hour layover flight to MN. I asked for a hotel since I was spending the night in MN which I had not planned for and they denied that. I asked to use my $50 voucher they fought to provide me for a cancellation inconvenience for an in flight water and they said they only accept credit cards. I'm stuck in MN for the night with nothing to eat drink or anywhere to sleep cause of the late cancellation notice which they claimed was a mechanical error. I'm pissed I want my money refunded.
Cons: On my departing flight I was delayed right off the bat for 2 hours. Then after that we sat on the tarmac for 2 hours and then deboarded and delayed another 3 hours. The staff was very unhelpful and I paid $28 for a seat upgrade which was not even fulfilled because I requested an aisle seat and got a window seat. The staff was also very rude and told me this why hispanic people have a sterotype. On my arriving flight I was double charged for my carrying on and backpack. I was told that I would need to pay for both but when I went into the gate that was not the case and I saw that my backpack met specifications to not be charged. When I paid the fee the attendant took money out from her brasserie to give me change and then pocketed the cash and when I asked for a reciet she said the computer system was down and on my boarding ticket it did not have that I paid for a carry on so I was given a hard time at the gate. When I explained what happened they said okay as if this shady stuff is acceptable. I was then delayed in the air for 2 hours and rerouted to detroit to get gas. We were told to hold tight and not allowed to use the restroom for an hour to then be told we had to deboard for an addtional 2 hours. This is horrible and I will continue to speak with someone until I get a refund.
Cons: The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!
Cons: Arrived before flight time, but the door has been closed long ago. I suppose to fly on Wednesday but the next available flight is Friday. I had to work around. I tried to make a stand by and take others position but was told have to get tickets first. When I scan my passport, was told have to enter confirmation code, which was not included in email. After struggling for long, I got the code but when entering on machine, was told I could not get tickets because it was too early. After I get back to the queue, the poorest service came. A group of children were taking the whole queue taking a lot of time. The agent did not even reply to me. Everything in this company sucks!
Pros: When I finally got off the plane
Cons: They are at about a 50% rate for sucking. Flying out of ft Myers Florida, got a notification via email around 11:45am confirming flight was on time (2:27 pm departure). Arrived to the airport around 1230 because I wanted to have a meal before getting on the plane. Checked in, etc. got a notification while I was eating saying the flight would be delayed 2 hours, which then changed to 3, which then changed to canceled by the time we were supposed to depart. I get it, stuff happens, they moved me around to a connecting flight which would go to Minneapolis, then Chicago (home). The attendant doing the changes was very rude when asked about what was going on. Which I can also understand it can get a little frustrating dealing with a plane full of pissed off people but hey, nobody forced her into that job. Flight to Minneapolis was fine. Flight to Chicago was fine, until we landed, where we proceeded to sit on the plane for an 1hr 15 minutes due to "company issues" which I guess meant that the plane sitting at the gate forgot where it was going? Not sure but hey we got complimentary water! Woo! Last time flying with them. Wasn't my first poor experience either
Airlines flying from Panama to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Panama to Illinois
Masks required on board, masks provided on flights from Panama to Illinois
Social distancing seating
Middle seats unavailable to book on flights from Panama to Illinois
Testing for antibodies, testing for symptoms for flights from Panama to Illinois
Waiving of change fees. Search flexible flights from Panama to Illinois