It was absolutely horrible customer service. not to mention we arrived with 20 minutes until take off and they still would not let any of us try and catch our flight that was two gates down and very easily obtainable. especially with no checked luggage.
I tried to get on an overnight to get me to New Orleans early the nextmorning so i would not miss the festival I already bought tickets for and they would only comp us a new flight with one connection when it was THEIR fault. as we were figuring out new flights, I heard the final boarding call for my flight....it was absolutely terrible. the customer service reps did not have answers for most of our questions.
Then when we were leaving to go to hotel the shuttle was a junk show. one of the drivers walked off and was arguing with a copa airlines representative. when he finally came back some peoples bags were mixed in other shuttles and we had to all get out and get on another larger shuttle and put all the luggage on the smaller ones.
The only perk was that the hotel was nice for the 9 hours we had there.
I am not sure I will ever fly Copa again.
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