I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
It was absolutely horrible customer service. not to mention we arrived with 20 minutes until take off and they still would not let any of us try and catch our flight that was two gates down and very easily obtainable. especially with no checked luggage.
I tried to get on an overnight to get me to New Orleans early the nextmorning so i would not miss the festival I already bought tickets for and they would only comp us a new flight with one connection when it was THEIR fault. as we were figuring out new flights, I heard the final boarding call for my flight....it was absolutely terrible. the customer service reps did not have answers for most of our questions.
Then when we were leaving to go to hotel the shuttle was a junk show. one of the drivers walked off and was arguing with a copa airlines representative. when he finally came back some peoples bags were mixed in other shuttles and we had to all get out and get on another larger shuttle and put all the luggage on the smaller ones.
The only perk was that the hotel was nice for the 9 hours we had there.
I am not sure I will ever fly Copa again.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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