Pros: "The pilot did an awesome job of welcoming travelers and keeping them updated on the flight status."
Cons: "I sat almost to the back and there was not enough lunch by the time the crew made it back there so I had to eat breakfast instead of lunch."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Cons: "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "I had the chicken beans and rice which was good, the chicken burrito was a little soggy and had to peal it out of the box but taste ok."
Cons: "The choice of the movies were either action or kids movies, i would like to see some sports movies, auto race, football or espn. All of the was energetic with great smiles and service except for one that never smiled and lacked enthusiasm. I wondered why she was on the plane."
Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Pros: "The service during the flight was excellent."
Cons: "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Cons: "plane was a bit old. tiny tv screen"
Pros: "Perfectly on time. Good food and very good friendly service!"
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Direct flight from CDG to IND."
Pros: "Wonderful. Food was great.i"
Cons: "I love everything"
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Everything. Very nice accommodating ok"
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Pros: "Seats and service."
Pros: "Plenty of meals and friendly service"
Cons: "Crowded seating...."
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "On time great baggage retrieval"
Cons: "VERY bumpy ride- scary"
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "On time"
Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"
Pros: "Exceptional flight staff -"
Cons: "We were waiting until the airport assigned us a parking slot. Instead of leaving the entertainment system on, they turned it off. We basically spent 1.5h without entertainment system."
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Pros: "The food has REALLY improved!! GREAT CREW!"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "Loved it all. That's good advice above :)"
Cons: "It was a blast!"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "Everything was great! It is however a mystery why the attendants find it hard to smile once in a while. They were all attentive which is more important than serving with a smile."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
KAYAK - please stop referring business to KIWI.com --- they do not take responsibility in actually booking your tickets, and do not provide any timely communication.
Hard to get customer online . Not happy atall will never use kayak again
Even after several re-set attempts entertainment system (sound) never worked. Crew provided several perks to compensate and overall did all they could. Announcing gate only one hour before scheduled departure time is inadequate and worrisome in an airport the size of Heathrow. Food was very poor compared to half dozen other international flights I’ve taken this year.
Best crew ever I’ve been traveling since July 5 a month ago and not even the best Service ever but this crew here what is the best
The flight got to JFK on time even with a 30mins delay and the crew where pleasant and helpful. They gave useful information to ensure people with connecting flights made it through border control/custom in a timely manner.
This was a delta economy flight. Staff were nice but everything else pretty rubbish tbh
Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Decent crew, nice snacks."
Cons: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Pros: "such a big difference in size of aircraft, very comfortable and great crew."
Pros: "Excellent airline"
Cons: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Pros: "Top crew very friendly and professional"
Cons: "Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up"
Pros: "Food was very good"
Cons: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"
Pros: "Nobody are better hosts than the British. Great service, lovely people."
Cons: "Bathrooms needed more cleaning mid-flight."
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "Entertainment Meal service and quality"
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Quality of service was good in the plane"
Cons: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Cons: "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"
Pros: "Seat is very comfortable"
Pros: "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
Cons: "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"
Cons: "A plane from 1960? No entertainment center!"
Pros: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Cons: "With seats being so tight causing an issue when getting in and out of seats."
Cons: "My headphones and those of my neighbors did not work."
Cons: "Seats need more padding"
Pros: "Great service outstanding staff"
Cons: "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Pros: "The staff, the food , everything was good. We were in premium economy and were impressed ."
Cons: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Pros: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Cons: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Pros: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Cons: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."
Pros: "Great selection of entertainment. Crew was very accommodating. Food and drink service was great."
Cons: "Boarding process was slightly hectic."
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Cons: "The cabin was extremely dirty, the food was awful."
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
Pros: "The food has improved."
Cons: "Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant."
Cons: "The 1st flight that I have not been cold for the entire flight. The attendants were very good and professional and kind. The Movie selection I felt did not have enough variety. The movies all seemed to be rated R or they were child type movies. Nothing much in between."
Pros: "The flight wasn’t over booked or full"
Pros: "Very nice crew"
Cons: "It was freezing on the plane. The entertainment was not working."
Cons: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."
Pros: "Super nice crew, 787 plane, entertainment"
Cons: "Seat comfort. Very little legroom"
Pros: "Plane was good, no delays and passport control in Charlotte, NC was quick."
Cons: "I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane."
Cons: "British Airways flight was carried by American Airlines. Planes were late, boarded one plane from the tarmac with no explanation, gate was changed 5 times without announcements. Will never fly American Airlines again!"
Pros: "Some of the flight attendants were helpful, some were not. The movie selection was good."
Cons: "The Food was not fully warmed, seats were uncomfortable. The boarding process did not seem organized."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Pros: "Flight attendant did not speak French"
Cons: "Wifi barely worked, not worth the money"
Pros: "Even if we departed with 1h and 30 min delay, the pilot made it up and we arrived with only 15 min delay on the initial arrival time. Great. I could get my initial connecting flight to."
Cons: "Just the stress of getting one message after the other mentioning that the flight was delayed over 1 and then 1 and a 1/2h."
Pros: "Food was ok and flight was early."
Cons: "Boarding was a mess and had to take a bus in frigid temps. Plane was from the 80s not entertainment unit and everything feeling old and rickety"
Pros: "Great food, on time, smooth service"
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Cons: "We arrived 2 hours late."
Pros: "Easy check in, helpful staff. Great seats and lovely in-flight amenities. Most of the food was really good and quite a bit was offered during the flight. Arrived early and staff was really helpful in getting through customs."
Cons: "Weight limit on baggage was very strict. Boarding took a long time and seemed disorganized."
Pros: "Front area had nice amount of leg room. Back was so tight i couldnt even reach my bag under the seat in front of me."
Cons: "$20 for wifi is a rip off!! Delta includes free wifi on international flights. Some prople need to work and paying for internet on an 8.5 hour trip was ridiculous. Food options were not that great either. Pasta was supposed to be vegetable pasta but no veggies to be found. Not healthy options."
Pros: "Boarding, crew, frequent refreshments."
Cons: "Entertainment was virtually non-existent"
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Pros: "Great Service, Plane, Food, and Entertainment. Delayed 1 1/2 hours, but we were kept informed. Premium Economy seats are very comfortable and roomy."
Cons: "Got selected for additional screening...not your fault, but would have preferred to Not be screened in the jetway as other pax boarded in same jetway behind us."
Pros: "The flight attendants, the service,, the movies, the food, the flight were great, the pilot was very smooth, the plane was very clean"
Cons: "The boarding took forever, including because my wife was picked for extra security search... for an american citizen who lives in miami ?... Inside the plane during the whole flight was freezing Paying for suitcases and changing or selecting seats??? .. really?"
Pros: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Pros: "Amenities were about on par with other international airlines. The entertainment console was wonderful. The trip was more quickly than expected."
Cons: "Boarding was a mess. We were there 2.5 hours before our flight and had to rush to make it on time due to the awful lines for the checking our bags and general disorganization of American Airlines. The staff on the plane missed our row when offering drinks near the end of the flight and were not careful about bumping elbows and shoulders as they frequented the aisle. Also couldn't sit by my family which was a huge bummer."
Pros: "The crew was ok"
Cons: "It was 1:45 late . It was American Airline, we had extra passenger on board. It took them long time to figure it out. I was so rush, I barely made the connectiog flight and I only had carry on luggage."
Cons: "Delayed flight and missed connection flight to KC"
Pros: "The snacks and meals were decent, as far as plane food goes (although the “vegetables” with the chicken were pretty awful). Also the entertainment selection had a wide assortment of movies, but disappointing tv show selection."
Cons: "The boarding process was a mess. Just a huddle of people, with no clear direction and no one enforcing lines or boarding groups. Also my husband and I weren’t seated together and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Pros: "Flight was on time, crew was friendly."
Cons: "There are no blue US custom declaration forms on the flight anymore. Many people cannot access the automatic kiosks, and I wish we could still have access to the forms while on the plane. It is stressful to have to do it after landing, with no real place to write. The flights were both fine, but the layover in DFW was a nightmare. Thankfully we landed 30 min early, but we only made our connection with a few minutes the spare. We ran through the airport, and had to ask many people if we could go ahead of them at the security. We didn't have time to use the bathroom and buy water/food. I understand this is not the airline's fault, but I would recommend extending the minimum connection time at this airport."
Pros: "Flight attendants were wonderful and very accommodating. They were pleasant, nice to talk to, and attentive to all passengers. Special assist personal were polite, pleasant and extremely helpful."
Cons: "I did not understand if I booked with British Airways why my return flight was through American Airlines. I requested special accommodations with extra leg room as a result of recent knee surgery. My seat location was in row 34, the back of the cabin. Not as pleasant. Too far to walk leg room uncomfortable at times during the 8 hour flight."
Pros: "I usually fly Air France but AA was terrific. Tasty food, pleasant crew, even the toilets were nicely maintained during the 9 hours flight. The only thing that AF does better is provide a full array of printed matter before boarding."
Pros: "Nice people at the counter in Paris!"
Cons: "How They managed the cancellation!!!very poor! Send to Miami!!!very desagreable people at the counter there! No one flight was in time going to Europe!!! I arrived a day later !missed my train connection to Strasbourg.!!!! Coming back could not confirm my flight because the page did not allowed me to do so.....my place was all ready given!!"
Pros: "A crazy day at the airport with TWO unattended baggage threats that created a back log at security. Efficiently boarded the plane and took off on time, arriving early."
Cons: "Taking a bus to the plane, being forced to wait on the bus in hot conditions to board, having to climb stairs to access plane."
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Pros: "This was a sold out flight, however, the flight crew remained professional, friendly and efficient, and we departed and arrived on schedule. The seating was the same as every other airline - not roomy enough. On the bright side, I've had more than a few meals on international flights with six or more other airlines and this was the best meal service so far. Dinner was very tasty!"
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "No screens"
Pros: "New entertainment system"
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Pros: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Cons: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Cons: "Very poor boarding. Crew late but did not start screening and checking passengers until late. Had to ride bus to plane and walk a short distance in the rain which was moderately heavy."
Pros: "Each person having their own screen for movies and Tv is great! Food good/ too much but spaced apart very well...overall excellent service"
Cons: "Being pulled aside prior to boarding because we did I not have a sticker on our passports... otherwise boarding was excellent!"
Pros: "Great crew and amount of food. Loved the ice cream and little pizza snack - extremely good!"
Cons: "Flight really delayed which didn't make a whole lot of sense since it was the first flight that day"
Cons: "Seat would not recline. Normally wouldn't be an issue, but it would have been nice to be more comfortable on a 9 hour flight."
Pros: "Cabin crew were quite good. Food was fine for airplane fare with excellent ice cream mid-flight. Airplane was spotless. Entertainment was very good. Plenty of carry-on storage on this 787-9. Customs and airport (DFW) experience was very good. Baggage claim and return for connection were prompt and rapid."
Cons: "Seats were tight in basic coach. As typical at CDG airport (other than the government subsidized Air France facilities), check-in and security is a nightmare. Clearly the worst airport in the world."
Pros: "Great service by flight crew"
Cons: "Seat cushions"
Pros: "Free drinks!!!"
Cons: "No leg room"
Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."
Pros: "I really appreciated the drink cart coming through several times. The air is so dry on a plane, it's nice to stay hydrated."
Cons: "One older flight attendant was rude to the younger for no good reason. She was abrasive throughout the flight. The rest of the flight attendants were great."
Pros: "The food was great—snacks, meals, drinks—all complimentary!"
Pros: "It was incredibly quick!"
Cons: "They broke my guitar"
Pros: "The crew provided the best service I think I’ve ever gotten on a flight. Attentive and friendly!"
Pros: "Everything went smoothly and I was very pleased with flight experience from beginning to end"
Pros: "The plan was new and smelled nice and the staff was very entertaining and nice."
Cons: "The flight didn’t have wifi"
Pros: "Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!"
Cons: "this plane was 1.5 hours late - that was really the only problem."
Cons: "Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London."
Pros: "British Air reps took us through security and to the gate for boarding which was most appreciated after our check-in. Once on the plane the flight was great and the crew helpful. I wheel chair was waiting for us when we landed in London."
Cons: "We were told to check in at terminal 2A to British Air for our flight. BA was on the lower floor almost in terminal 2B and there were no signs indicating where we were to find their check-in. When we checked in they initially had no record of our continuing flight on Virgin Atlantic to the US. They checked our bags through to the US but could not give us boarding cards for the 2nd leg of our flight on Virgin."
Pros: "Comfortable seats. Smooth flight. Pleasant crew."
Cons: "My baggage couldn't be checked straight through to the states. Had to pick up bags, go through security again, which limited time spent in the airport to enjoy duty free shopping etc. Baggage allowances were different between British Airways and Virgin Atlantic, which necessitated checking out carry on bags. The gate agent was accommodating and checked them at no charge, but that could have been an expensive proposition if she wasn't perceptive. All food and drinks on this flight are for purchase vs. complimentary"
Pros: "Everything ran quite smoothly."
Cons: "Not much to dislike. The flight was short. Perhaps that the seats need to be a bit more comfortable."
Pros: "The boarding agent did not allow my traveling companion on Till the very last moment because of the size of his backpack. He this was our seventh plane ride in two weeks and nobody else has given us a problem.. After 10 days on the Camino DeSantiago the extra stress was not welcome.. Also short trip with the no there for each service was disappointing. Didn’t see a whole lot of the crew. It was if they were taking a break the entire time."
Cons: "The amount of carry-on and size should not have been an issue with backpacks. They fit perfectly into the overhead compartments. Plus a snack and beverage service would have been nice"
Pros: "On time"
Cons: "The crew was not that great.."
Cons: "Very cramped in economy!"
Pros: "For a short flight it was very good. The crew were very accommodating. On time. No delays"
Pros: "Very friendly crew members."
Cons: "Have to pay for all meals and beverages."
Pros: "Once again, British Air provided excellent service and friendly staff for our flight from London to Boston. The Paris to London crew was not as accommodating and there were difficulties with language barriers in CDG."
Cons: "no free dinks, including paid coffee, tea... I think it's ok. to pay for drinks, but not regular coffee, tea and water even it's short flight"
Pros: "It was on time"
Cons: "The service was bad"
Pros: "Overall flight experience was average. Crew was friendly."
Cons: "American Airlines always use those old Boeings for flights between Paris and the US. They look so old inside. No modern entertainment. They still have those small screens on the ceiling. No individual entertainment stations. And seats are not comfortable."
Pros: "The airline accommodated an earlier flight since I got to the airport early. The crew was nice."
Cons: "Business class seems to be mostly different in that there's nobody seating in the middle, and maybe a better "meal". Fortunately, it's a very short flight. It was delayed 45 minutes though, after we boarded, supposedly for congestion at the destination. Ended up doubling the time spent in the plane..."
Cons: "There was no food."
Pros: "Everyone is so nice with British Airways. The food is always a delight too. I'll definitely fly with them again!"
Cons: "It seems the economy seats get smaller and smaller, but the trip was great overall."
Pros: "The crew was friendly."
Pros: "The ground crew was good"
Cons: "They loss my bag"
Pros: "Check-in was very easy and actually quiet compared to the rest of the airport."
Cons: "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Pros: "Short flight, but it was OK."
Cons: "The seats are too comfortable"
Pros: "Crew and Boarding process was seamless"
Pros: "Plane was not most modern. Average. Nothing stood out good or bad"
Pros: "the flight was two hours late and I missed the connection, but it wasn't BA fault. the service at CDG was so, so; service at LHR was much better!"
Pros: "They closed boarding early"
Pros: "The crew was friendly and helpful"
Pros: "Food was good. Crew was great. Plane was good."
Cons: "In seat TV was barely operable."
Pros: "entertainment was great and the staff was very friendly"
Pros: "The plane itself had nothing wrong with it. They gave me priority boarding because I had a musical instrument with me as my carryon, and then let me put it in the flights crew closet so it wouldn't get damaged. I appreciated that."
Cons: "Flight check in was an unbearably long process, in a hot and stuffy area. Once through check in, the passport check line took over an hour. 100-150 people all corralled in like cattle, while ONLY ONE agent was checking passports to enter the security area. This was outside the secure area!!! Anyone could have entered here and executed a terrorist attack with large casualties. It was unsafe, uncomfortable, and unreasonable. Shame on you Paris Airport. Then the flight was late on arrival, and late again on departure, causing me to miss my connection to Los Angeles. This opened up a whole new list of botched customer services."
Pros: "Everything. Service with a smile. Top notch friendly flight attendants!"
Pros: "I tried to POSTPONE my Flight and they would charge me over $350.00 That was VERY BAD"
Pros: "the crew were friendly and efficient"
Cons: "old plane uncomfortably seats no personal IFE"
Pros: "Convenience, cleanliness, and prompt."
Cons: "Seat selection only 24 hours ahead."
Pros: "The flight and in flight service was excellent"
Cons: "the rebooking of this flight was terrible, our seats were re booked from British Airways to American Airlines but not ticketed correctly by BA. I had to call airfare.com support four time with no resolution to only end up running from BA back to AA ticket counters only to be met with multiple BA agents that did not take the time to just lookup our flight info correctly. It took multiple time to finally have a BA ticket agent finally correct the issue. Please dont use Airfare.com their support is the worst."
Cons: "Is way below par when compared to emirates or any other international airlines"
Flight is very crowded. No distanciation.
Pros: "Staff mixed Qatari and Canadian, did their best"
Cons: "With a sore arm, it was an impossible task to find a cozy position without shap metallic angles protruding."
Cons: "Curt and rude"
Pros: "Quality of food served on Paris to Toronto leg was superior to the Toronto to Paris leg"
Cons: "Having to take a bus out to the tarmac and climb stairs on boarding."
Pros: "Seated near front. On time."
Cons: "Entertainment system had small touch screen that didn't respond to touch. Food was fair to poor. No leg room."
Pros: "Food was hot. Pleasant service"
Cons: "This was a large plane and therefore it took quite a bit of time for people to store their belongings."
Cons: "In 25 years of traveling I think this is the worst food I ever had in a airplane. Lucky that the butter and the bread were eatable"
Pros: "clean, polite, helpful crew"
Cons: "obtaining boarding passess via smartphone"
Pros: "Air Canada is great"
Pros: "Comfort, decent entertainment selection, crew was pleasant and professional, boarding was smooth"
Cons: "Food = bland mystery meat entree."
Pros: "flight was smooth"
Cons: "We basically were left without info about connecting flight! Also priority boarding for passengers with kids should be announced. It's not the job of passengers to ask. Crew could use more friendliness and being more helpful in giving directions especially in flight and for connections. The lady that checked us in was the worst. We gave her boarding passes and passport and after checking she gave them back to me in a disorganized way, I had a toddler and I had to stop and arrange my documents first. She did not even indicate where to keep the strollers. All she cared was to see d face of my toddler, in my effort to get d child up from stroller and turn her around to her, she fell and guess what, this lady did not even react! Unflinching, she just wanted to check d face of my 3 year old in case she is impersonating. That being said, some other staff were very friendly so this is not generalizing all to be same way"
Pros: "The food, wine and service were all great."
Pros: "The flight was not fully booked so there was some extra space....ie empty seats"
Cons: "The flight was 1.5 hours late in departing. Fortunately we just made our connecting flight in time."
Pros: "The bad stuff overshadowed the good stuff. Bad experience."
Cons: "We took off late and never made up for the time lost which resulted in me missing my connection in Denver. Had to be rerouted to Toronto that night and spent night in hotel. Next day, we took off late and that resulted in me missing my connection in Denver... It took me two days instead of one to travel to my last destination. Not happy with Air Canada, three out four flights took off late. I also almost missed my flight in Montreal to go to Paris if it was not for the friendly and helpful Canadian Customs people."
Pros: "The flight attendants were very professional and nice."
Cons: "The flight took off late and did not make up the lost time during the flight."
Pros: "The plane was nice."
Cons: "The food and service and all the delays. One was cancelled and the hotel that the put us up in the food was horrible. They offered us no compensation."
Pros: "Food and movies were good"
Cons: "I received a boarding pass in AMD for all my flights, when at the gate in paris the agent said we have to give you a new boarding pass and seat. I had window prior, now it was the MIDDLE SEAT!!!! They said they couldnt do anything about it because Air India changed it and they couldnt do anything about it. Especially since the flight was also full. Not Air Canada's fault, but the expererince of middle seat is TERRIBLE."
Pros: "Drop off at the counter was fast and easy on the upper level departure entrance. From my drop off at 9:00 am, I made it thru baggage check-in, passing thru passport control, passing thru security and into the gate duty free area in 25 mins! Impressive experience."
Cons: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Pros: "Nice plane, food, staff, entertainment. It was great"
Pros: "Service and comfort. Friendly and responsive staff"
Cons: "We missed our flight to Minnepolis we got a later flight home. We were tired and disappointed about getting home late. When we got to the gate our plane was still there but they said it was too late to get on but they delayed the plane 10 minutes to take our luggage off. We got a later flight. Not happy."
Pros: "They had individual tv screens."
Cons: "One of the female flight attendants was rude. Aircraft configuration was tight and dirty."
Pros: "Food included, beverage and entertainment selection."
Cons: "Delayed over an hour, making it almost impossible to catch our connecting flight in Montreal. Thankfully, the flight out of Montreal was delayed and we were able to make the flight by the very last minute."
Pros: "The Canadian airports are much nicer than the US airports. Things seem to flow better. They are cleaner and have more services than the US. They also have less people. Air Canada is a very good airline. They had schedule issues like any airline, but they handled them well and communicated them well. The staff was friendly and helpful. The meals were very good. Our trip was long, but that was due to our choices. I was very satisfied and highly recommend Air Canada."
Cons: "All the planes are full. Seating is cramped unless you pay a lot for an upgrade. We found connection times tight in Montreal. We had to jog each time to make our connection."
Pros: "The staff at boarding and flight crew very friendly, attentive and efficient. Good fare for return ticket."
Cons: "Food had no taste or imagination."
Cons: "At least two hours delay departing three of four times, virtually no air on the Toronto-Nashville leg then had to sit on runway in a hot plane due to gate not being ready. The international boarding from Toronto to Paris was badly disorganized with two gate attendants and finally another two came over to help but stayed in phone most of the time. We were already delayed. Won't fly Air Canada again"
Pros: "Very kind & attentive crew made my flight to Europe enjoyable. Baggage check-in & pick-up was quick. It was one of the most affordable flight options. For the price, I was very satistied with my experience."
Cons: "Seats were smaller."
Pros: "Flight from Paris to Montreal was very nicexcited with comfortable seats, entertainment, and pillows"
Cons: "Going through customs in canada and the US due to 2 flights in canada."
Cons: "Missed connecting flight due to late take off from Paris and long wait at customs in Montreal."
Pros: "International flights were Excellent. Competent personnel, good food, comfortable seating."
Cons: "No complaints."
Pros: "The price"
Cons: "The food and the seats were cramp"
Pros: "Air Canada is a wonderful airline for the price!! Seats are comfy staff is excellent. Food is decent."
Cons: "Food wasn't great but what do you expect it's on a airplane."
Pros: "The food was decent and the snack was good too -- a small hot pizza."
Pros: "The flight was delayed long enough that I missed the connection flight but they put me on the earlier flight so I did make the connection"
Pros: "It was a good flight overall."
Pros: "Food was reasonably good, and seat had enough legroom, more than in some airlines I have flown recently."
Cons: "very disorganized. website for checkin was indecipherable. I had to call Air Canada, which charged me for the call (15 centimes per minute) then put me on hold, only to finally learn that I could only check in in person because we were traveling with a pet. --- We paid extra for preferential seating, and when we got to the counter were told that we could not have those seats bcs we were traveling with a pet - the pet was acknowledged on our records and travel documents, yet the company allowed us to sign up for preferential seating, then would not let us access those seats, but our previously reserved window seats were gone and we were assigned aisle and center seats, which were then changed again to other aisle and center seats. --- Half the flights on the departure board, including ours, were delayed, alhto there were no weather problems. Both our plane and the plane in the gate next to where we were waiting had mechanical problems - a coincidence, or a repeated failing?"
Pros: "The flight was comfortable, the food was good and the in flight entertainment options offered a good variety of recent releases."
Cons: "It was late. Again. Each of my Air Canada flights have been late and boarding was a mess."
Pros: "The movie selection was relatively good."
Cons: "They changed my seat 3 times before I got on the plane (from a window seat to an aisle seat and much farther back on the plane). I didn't complain and got on the plane, only to be told for a forth time (after I had already settled in my seat) that I had to change my seat again, to a middle seat. It was by far the least comfortable seat I have sat in with very little room both in front of and next to me. Nobody should be asked to move like that, especially after choosing my seat online at least three months prior to the flight when I purchased my ticket. Food also not great."
Pros: "I liked the comfortable airplane. The bathroom we used by the front of the cabin was a great size bathroom. Food was OK but could have been better."
Cons: "I upgraded the seats for me and my 9 year old daughter to economy premium for about $300 per seat. You would think they would give you two seats together considering you are flying with a minor. Nope! The seats were on different side of the isle and they had a seat between. One of the flight attendants was gonna accommodate us to be seated next to each other on the side with two seats only and my daughter was happy to be next to me. Another flight attendant comes after us and moves us to the middle where are 4 seats between the isles. I would recommend to ask what seats you are getting before boarding. I had picked two seats next to each other but in the meantime they sold the window seat to somebody else and moved me one seat away from my 9 year old daughter plus an isle between us. Will NEVER fly them again. I felt very uncomfortable and honestly like criminal while waiting for them to decide about my seating arrangements after paying additional $600 on the top of the regular fare. This was a flight from Paris to Montreal."
Pros: "The food was good. The flight attendant were helpful and cordial."
Cons: "We had to wit two hours on the tarmac because of a computer error."
Pros: "The fact that there is a way to have on board entertainment but this was clitchy. Hot snack was welcome. Pillows and blankets. Direct flight from Casa."
Cons: "Rude and filthy airline hostess. Having greasy hair and being rude is totally unprofessional. Requesting that a sleeping passenger bring their chair to upright position so that the passenger behind can have a snack? It doesn't make sense.This flight was not full at all and we were strongly urged to check our carry-on due to this. Well they didn't apparently see the fragile sticker as our latern and ceramics were damaged and the bag came out on the main conveyor. Also the door wouldn't open for baggage upon arrival so we were delayed an hour?"
Cons: "I understand that it is the duty of the traveller to figure out the legalities but a little heads up about visa requirements would be nice. I did know I needed a document to transit Canada but their website is absolutely not straight forward in telling you what you need to do. I read there was an exempt till September 2016 and since I was flying before it, I thought I would be fine. While I understand it was my fault for not doing my research, it's the way the airline company handled the situation that incredibly frustrated me. There is no empathy or willingness to help a traveler about to embark on their journey, when they are told they can't board. I didn't know you needed a visa just to transit!! It's just stone cold responses and haughtiness. It's a new rule, cut me some slack! They just pushed me off to a partner airline and I was asked to pay 1500$ for a one way flight. I m getting very frustrated with airlines of late! Customer service sucks. There is no genuine empathy for a person in a bind. It's all about making money and getting you out of the line. I'm just disappointed."
Pros: "The flight crew was pleasant and helpful, providing water throughout the flight."
Cons: "AirCanada did not schedule a long enough connection in Montreal. Procedures were not explained well, either. I had to run to my gate to make my connection because it took over an hour for my checked luggage to be approved so that I could go through Customs. I was not the only person who experienced this problem. Several people on my flight missed their connection, and several still waiting when I left were in danger of missing their connection. I have flown on other airlines through other cities internationally and never experienced this type of issue."
Pros: "Everything was professional. The pilots was awesome"
Pros: "Food was fine, staff was professional, flight was quite."
Cons: "The lavatories were unacceptably filthy. There was a puddle on the floor in one of them: Disgusting!"
Pros: "Food good crew great."
Cons: "Cramped seats and full plane."
Pros: "The ease of boarding"
Cons: "The food"
Pros: "All services and most of all excellent customer services."