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Read more about Iberia
Cons: more space and be able to recline
Pros: Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!
Cons: Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke.
Cons: Food and personnel attitude.
Pros: Flight was on time.
Cons: When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!
Pros: Premium economy is a great way to travel
Cons: Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!
Pros: I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight.
Cons: Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia.
Cons: This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it.
Cons: I could not fly
Cons: At leasr a cup of water during the flight
Cons: The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work.
Cons: We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them.
Cons: Why you have to charge for the bags ?
Cons: All the luggage did not arrive I hope to get it. Also when
Pros: Food and entertainment were okay.
Cons: Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again.
Cons: We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son .
Pros: The seat, the screen, the plane. Premium Economy in Iberia is totally worth.
Cons: The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom.
Cons: Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home
Pros: Overhead storage was generous. Being able to check flight progress while in the air.
Cons: They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker.
Pros: Never happened. Missed because of security. Have no idea where our luggage is. Everybody gives us a different story
Pros: Current movies, fliggt attendances were nice.
Cons: Restroom got dirty, nobody cleaned them in the whole duration of flight.
Pros: Hospitality, patience, and efficiency. Everything was clean, the food was warm and tasty. the employees were kind and polite all the time. The technology functioned flawlessly. The standard seats were a bit tight but manageable.
Cons: Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do.
Pros: our flight was late into MAD but they held our connecting flight to MIA, so we could make it.
Cons: The crew was not good at all. there was no water service, one had to go to the kitchen and beg for water. in particular the male crew was not happy to help with anything. the snack before landing was served 45 mins before arrival so everything had to be rushed. Crew soiled a half empty can of soda on me, and didn't even apologize. Our luggage missed the flight to MIA and we were told it would be delivered to our house the next day between 7pm and 8pm. it never showed. I called customer service and they could not tell me anything. Horrible experience
Cons: Madrid to Tampa... Got the nursery. Lots of crying babies... must be immigrating to the US. Why don't they put all people with babies at the rear so the rest of us can nap? Not IB's fault, the customs at Miami came to a halt for an hour. 2000 people standing in line, missing connections. There was a shift change, most employees didn't show up for work. was told 'It's a special day'. Fortunately I was at the head of the line. A few of us were routed to someone who was surprised to see US citizens. As a consequence, the always slow MIA failed to transfer my luggage. Still waiting for it... Air travel is such a pain these days. I'm sure more would fly if it wasn't such a hassle.
Pros: Landed in foggy night. Crew fantastic. On time. Cabin clean
Cons: movie selection very poor
Cons: old plane not comfortable
Pros: Once I made it to the other side of the airport it was good no wi fi on a long flight
Pros: Good on board movies.
Cons: Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows.
Pros: Entertainment was great. Nice choice of movies, and boarding was easy.
Cons: The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot.
Pros: Todo ok
Pros: The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible.
Cons: The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate.
Pros: Iberia is fine
Cons: Kayak booked through Webjet. Flights changes. Webjet never contacted me. Found out when checking in. Spent hours on phone getting rebooked right before travel.
Pros: They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years
Pros: Attention was very goog and polite
Cons: Seats are extremely uncomfortable for a long flight. The food was not good. I tried to upgrade and was told I needed to buy a new ticket. The were plenty of seats available for an upgrade. Will not be flying Iberia again!!!
Cons: arrival and departure times, overall service
Cons: I ordered a kosher meal and did not get it. I had nothing to eat for 15 hours
Pros: Most all aspects were excellent
Cons: The main food serving was OK. The light serving was not. It was a thin slice of turkey ham inside a piece of bread. Also no small snacks available during the flight. The WiFi is a great idea however it did not work for me. It is a good thing I only paid for the 4.99 euro option.
Pros: Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier.
Pros: good inflight entertainment selection
Cons: preregistered for a designated aisle seat that was confirmed. However I was assigned a middle seat in between two big passenger. Flight was late for arrival due to weather, but we were informed of that only after takeoff despite the fact that they knew it hours before departure.
Pros: I booked a trans-Atlantic flight through Kayak. Flight out of US was direct from Tampa to Gatwick. Return flight was Direct from Madrid to Miami and 4 hour layover in Miami to Tampa. The booking was advertised as a British Airlines flight, although operated by Iberia and American on the return. I found the comfort of the accommodations, food, and service in business class to be on par with, or better than, competitors'. We especially liked the entertainment/communication system built into every cubicle - good sound, lots of good movies and shows, and great screen quality. The multicourse meals had good options and were fresh tasting.
Cons: The Madrid leg of the journey, operated by Iberian Air on route 6231, destroyed the goodwill earned by British Airlines. Iberian Air delayed our departure from Madrid for technical difficulties, which I understand is the risk in air travel. When Iberian Air finally cancelled flight 6231 it became obvious we would miss our connection flight home in US. I began contacting the airlines for rescheduling/reimbursement requests. British Air sent me to a customer service line which rang busy for 4 hours straight. Iberian said they were sorry for the inconvenience but they could get us a free snack at the snack bar and book us on the next connecting flight in Miami (which was 45 minutes after the flight we had missed. It didn't matter that customs procedures in US would likely overlap that leg as well. American Airlines (the operating partner in the US) advised that either Iberian or British Air would have to reimburse for a new flight. I ended up just renting a car in Miami and driving the 300 miles back to Tampa, after 24 hours of air travel and missing both the connections. The upside is that Kayak was prompt in sending electronic updates from the airlines notifying of the delayed flight time/need for new seats/flight cancellation. Iberian Airlines never even changed its online flight status for the original flight which it cancelled.
Pros: 747 has smaller cabins so even economy doesn't feel like cattle class.
Cons: Standard food choices poor, chicken ran out after 5 rows. Mushroom risotto unrecognizable. Worth paying for an upgraded meal. Drinks service woeful, only 1 or 2 at seat services on 9.5 hour flight.
Pros: Very good flight all as expected
Cons: My golf luggage went missing and will be a day late - Madrid airport was a zoo - long wait to pass through passport contol
Pros: The price is affordable
Pros: Good service on the plane, the food was good and the seat was very comfortable.
Cons: The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight.
Pros: Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines
Cons: The Kayak website sucks
Pros: Food and price
Cons: On time departure
Cons: It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable.
Cons: Wait time on buses from-to airplane to terminal was long.
Cons: The crew could be a little bit more accommodating. Both flights ran short of toilet paper. They don’t conduct an intermediate check of the toilets.
Pros: Nothing stood out. Legroom was ok.
Cons: Boarding was confusing and poorly managed.
Cons: TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before.
Pros: Great Crew nice plane
Cons: Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive
Pros: On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service.
Cons: All was perfect! Thank you.
Cons: We called the day before to ask about baggage and was told was included in price of ticket. Only to get to airport and be told was not included and cost 95 euro per bag. absolutely unacceptable and will warn all future associates that travel to Portugal
Pros: First time flying with TAP PORTUGAL and it was a great experience
Pros: all staf in airport pleasant and quickly to across other place to connect
Cons: a lot of people they pass by preference, and late for star Alliance
Pros: Excelent service.
Pros: airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day.
Cons: Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane
Pros: The better question is what did we not like.
Cons: Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!
Cons: Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers.
Pros: Prompt and courteous
Cons: Not enough leg room, just not enough space al the way around to be comfortable.
Pros: The planes were fantastic, wish all other airlines provided the same amenities. There was ample leg room (even in the economy peasant class), there were innovative changes in the pullout tray, beverage holder, convenience of charging devices, a mirror, specific pockets for books/glass cases/snacks. And a very comfortable headrest which made snoozing easier.
Cons: Contacting TAP Customer Service was a nightmare. It took forever before anyone answered the phone &, when they did, it was VERY difficult to understand their English. Forget reaching ANYONE after 9 pm; ditto for trying to do anything online, e.g., checking in, picking seats, modifying reservations, etc. If you are forced to do anything at night, prepare yourself for total frustration.
Cons: No cnn or fox news in English
Pros: Nice staff
Cons: If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer
Pros: Food was good.
Cons: Flight was delayed
Pros: Very good staff
Cons: They ran out of my food choice after the 2nd row of business business class. Their video is 20 years out of date, and for business class a disgrace
Pros: The actual flying of the plane, take off and landing was really smooth! Well done to the flight crew! We were pleasantly surprised to be served 2 full tasty meals on our long flights as well.
Cons: Tv/movie options were not as good compared to our previous flight to Lisbon. We used the economy option which required us to pay for a seat upgrade in order to be able to hear each other. I will use this airline again if I have to but it isn’t my first choice.
Pros: Very smooth
Cons: THE PROBLEM IS THE SAME: WE PAID AN EXTRA CHARGE FOR LUGGAGES, HOWEVER WE HAD A NORMAL TICKET THAT INCLUDED THE PRICE. TRY TO PROVIDE THE MONEY BACK!
Pros: Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time
Cons: Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!
Cons: Late flight connection
Cons: Flight was delighted and service staff was slow
Pros: All flights have been on time. Seats and entertainment system are acceptable
Cons: Apart from the unorganized immigration and check-in process the service is very average. On both transatlantic flights the toilets did not work properly. Furthermore the business practice to charge you for any luggage $ 90 at airport without prior notice during the booking process is quite unpleasant and uncommon for transatlantic flights. Would be good that airline as well as internet travel agent would advice about this additional costs in a more transparent way before you purchase the ticket
Pros: Accommodating flight crew. Good food. Nice landing and take off.
Cons: I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me.
Cons: When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment
Cons: The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks.
Pros: Best flight I have ever taken. Hands down
Pros: The fact that children were served first.
Cons: the entertainment system was outdated and did not work. For such a long flight this in not acceptable
Pros: El personal amable.
Cons: La calidad del entretenimiento, pésimo. Calidad de sonido y video. Los asientos no tiene para cargar los aparatos. Adicionalmente, no llego un paquete que embarcamos en Madrid con conexión en Lisboa.
Pros: The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent.
Cons: When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip.
Pros: No delays
Cons: The sit are very uncomfortable, no leg room. The audio was not working, no entertainment. The flight attendant gave us a card to call customer service, to provide for improvement on these flight.
Pros: Lucky, had a seat in the front row so had room for my knees. The crew, as always, fantastic. Polite, professional, sense of humor.
Pros: Smooth landing
Cons: A few bumpy moments in the air!
Pros: Very efficient and friendly crew and boarding personnel
Cons: This time we got one of the older plane desperately needing some updating Old style entertainment system
Pros: Five stars for TAP, good attention of its staff, good food and attention during the flight.
Pros: The plane and food. On my way to Lisbon food was terrible and plane was dirty, and uncomfortable. Also enetertainement was from the sixties. It all changed on the way back with an A330
Cons: Boarding 9s kind of cahotic and ground crew are almost rude.
Pros: The food was delicious
Cons: You can't watch a movie you want to. The channels are set, like tv, can't rewind or pause
Cons: They keep us inside the bus trapped for more than 20 min, before boarding, very bad experience.
Pros: Food was gross I couldn't even eat it. The soup came in a paste and the beef tasted expired, I saw a hair on my rice. Just awful, for the entire flight from Lisbon to Miami I didn't eat it was just disgusting. I've flown and never had such an awful experience with the food.
Cons: Tasted bad, unsanitary. I found a hair and the food just looks like something I would give my dog.
Pros: Good flight, boarded and left on time. Food and service were fine.
Cons: My entertainment system at my seat kept freezing. Would have used it throughout the flight but was only able to watch one movie. Reset attempts occurred but eventually I gave up.
Pros: Not much
Cons: Very unorganized
Pros: crew was nice
Cons: they lie to you, they tell you that your luggage is included and then it's not and it cost you $300 more. only one meal in 9 hour flight. Find another company and another searcher
Pros: Great crew and seat
Cons: Could have offered more included meals and drinks
Pros: The crew didn’t have most things listed that should have been for sale. They were annoyed when asked for things. If you needed something mid flight you had to go to the service area...they would not serve you at your seat.
Cons: Everything...app didn’t work, baggage allowance wasn’t clear (extremely overpriced), crew was irritated...don’t use this airline if you don’t need to
Cons: The seats was no to comfortable for the price . They charge for the luggage and any company for traveling internationally does for almost one luggage
Pros: We really like the crew
Cons: If they offer something to drink
Pros: Nothing and already didn’t have muy baggage
Pros: GOOD SPACE FOR THE LEGS, AND COMFORTABLE SEAT
Cons: SINCE I WAS SEATING IN THE BACK SEAT, IT WAS REALLY HOT, NO AC COMING OUT OF THE LAST ROW OF VENTS
Cons: The boarding gate was very far, and I had to walk all the way.
Cons: The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights.
Pros: Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy
Cons: Kayak listing did not specify that luggage was not included in quoted price and had to pay $150 for each piece of luggage per leg.
Pros: Nice Flight, and Service
Cons: Food can be better and the AC was not so cold.
Pros: The flight attendants were very nice to my family, and they went through extra effort to take care of us. I would be happy to fly this airline again.
Cons: My wife’s bag was damaged during handling, but I am not sure that is the fault of Air Europa, perhaps the airport personnel in Miami or Madrid.
Cons: The airline is not honest at booking saying how much the luggage costs. It is insane what they charge and they do not disclose the exact amount. Food is mediocre for a 9 hrs flight. Will not consider flying with them again and will comment to friends.
Pros: Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it.
Cons: It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful.
Cons: My fare did not include a checked bag. I find it hard to believe that anyone would take an intercontinental flight without checking a bag. The fee to check a bag at the airport is $150. This sounds like something a shady company would pull off. Was very disappointed, not what I expected from Air Europa
Cons: Next time Air France of British Airways. No more Air Europa.
Pros: Ahead of schedule out and inbound.
Cons: Paid for wifi didn't work for me.
Pros: Check in at airport staff Alba was very nice and helpful. Airplane crew was friendly but some of the air hostesses push their way through the pushing customers
Cons: Needed my family to be together at flight. Customer service was useless and did not help to resolve the problem. It was only resolve at last minute at the airport check in. Jose the supervisor at sift 10!am was like a robot about the allocation sitting. Did not understand personal circumstances to have a family flying together on a 9 house flight. Customer service is generally useless and a very unpleasant experience, the new seat charges and the inflexibility is making me wonder if I will choose air Europa again for my flights from the US. Flight was also delay due to some lugage delays. Pretty messy experience overall.
Pros: Muy buen servicio
Pros: Great service and good food
Pros: Imagine that I lost my flight and I had to rebook another flight that departed from Milan - Copenhagen and from Copenhagen - Miami... I paid $1,200 to get this flight... plus I lost my flight that they didn't want me to board in... plus imagine, the €150 for my luggage that they dropped it for me by the baggage claim in Malpensa airport, after I was rejected to board the aircraft... Believe me that I am not much concern about the loss of money that happened to me in this situation, as I am more concern about IS BEING AN ARABIC MUSLIM PERSON, was the reason to lose my flight??? Really guys??? Why really??? I am not a terrorist... I love everyone and I expect people to respect me for who I am, not for where I am coming from..to keep repeating same word ( Arabo Arabo ) ???..... I just need fair judgemental... I've been flying with Air Europa many times and love the company but now I will remain in shock the rest of my life with this experience, to be discriminated in that level from different representatives of this company in Malpensa, Milan... I felt that I need to speak and seek fair judgemental... may I really get an answer?? My name is Abdelrahman Morsy Flight# UX 1066 Confirmation# 073-807-352 Departure: Malpensa (MXP) Arrival: Barajas (MAD) Time: Thu Oct 26 2017 10:45 am CEST - Thu Oct 26 2017 1:05 pm CEST I will remain waiting for fair answer.... and if I am bad person as the lady called me, I will walk away with respect... Thank you.. Abdelrahman Morsy. An Arabic, Egyptian and Muslim HUMAN who loves everyone.. and will never hate anyone.. No To Racism....
Pros: In-flight entertainment selection was good, hot meal was good, staff was knowledgeable and courteous.
Cons: In-flight wifi pricing per MB transmitted should be reduced based on the value the service provides (slow data rates).
Pros: No delays
Cons: Boarding process they start from back rows first
Cons: The food was terrible.
Pros: Latest aircraft provides the best comfort you can get in economy class !
Cons: Not enough food in our dish. Entertainment catalog had nice films and series but not enough choice in my experience. French subtitles would have been nice.
Pros: The plains are very wide inside. Don't make you fell so close in. Need more variety of movies and games. But it was acceptable . The food was good.
Pros: Friendly staff. Good proportion of quality-price for the airfare. Pleasant ride on a Boeing 787 Dreamliner, with features like the electronic dimmers on the windows.
Cons: One hour into flight, the entertainment system shut down. The flight attendants tried their best to revive it, and managed to do so after 3 or 4 hours. All passengers applauded.
Cons: More than 4 hours delay and nobody was able to tell us anything, nobody was updated in the gate, terrible information and service, Internet service was terrible, the only quick procedure was to charge my credit card, after this terrible reception
Pros: Comfort and quiet aircraft
Cons: Food and that only allow one bag for long haul flight while most of the airlines allow 2 pieces for economy travelers.
Pros: Equipment and crew on both Paris to Madrid and Madrid to Miami were good. 787 aircraft is good. On time and as pleasant as economy air travel today can be.
Cons: Distance between landing gate in Madrid and departure gate too long. (Sign says 31 minutes walking time!) Also very long distance between landing gate and luggage claim in Miami - I don't know what passengers who can't walk well do. Food bad even for airline standards and Air Europa may have worst coffee of any airline - I can't imagine worse.
Pros: Equipment and crew on both Paris to Madrid and Madrid to Miami were good. On time and as pleasant as economy air travel today can be. No food or entertainment to rate on Paris -Madrid leg.
Cons: Distance between landing gate in Madrid and departure gate too long. (Sign says 31 minutes walking time!) Also very long distance between landing gate and luggage claim in Miami - I don't know what passengers who can't walk well do.
Pros: The plane was a newer 787 Dreamliner. The interior was clean, the flight crew friendly and professional. The meals were a notch above average for airplane food. That means a lot when it is a nine and one half hour flight. A free glass of wine served with the meal was a nice bonus. Boarding and disembarking was as it is with all airlines, but the staff were very helpful. Each seat had it's own entertainment screen with games, music, movies and TV shows in many languages.
Cons: I have no complaints. I would definitely fly Air Europa again if it is the 787, and a long flight.
Pros: I like in general
Cons: For the next time I need more space for my chair, because my legs suffer for this.
Pros: Modern airplane and service.
Cons: Fee for Wifi and TV show options somewhat limited.
Pros: It is always a pleasure to flight in Air Europe. How can I get discounts on Air Europe, I am travelling many times a year to Spain or Rumania. I also like to know if you have facilities to bring my baby dog (7 months) from Rumania. thank you Delia
Pros: Entertainment and the airplane itself was awesome, very please with the overall experience.
Cons: The food quality was pretty bad. Also, they would make you start the line to board, but we wouldn't start boarding for another 15 minutes, so the lines took extremely long.
Pros: I was not able to connect because of what happened earlier. I did get on Virgin Atlantic and got fantastic service there. Virgin Atlantic is great!
Pros: In miami and in Madrid The flight Was delayed . The rest was excellent . I didn't have any problems with my luggage not charges at all that's why I am not very upset with the delay problems the crew was superb !! I will flight again with AirEurope !
Pros: The airplane was neat and the crew nice also, I don't have complains about that.
Cons: Too little space between seats, always has the person behind putting their knees in my back! Also the food is not that great, and had to pay even for the earphones!
Pros: The option to listen to music/watch movies/play games/charge your electronic devices (via USB cord). Don't forget your headphones!!! It'll cost you 3 Euros on-board.
Cons: On this trip, I had to travel on four Air Europa planes; none of which were ever on time. Delays! Delays!! And more Delays!!! Be sure to apply for vegetarian options if you don't eat meat/pork 24 hours in advanced. You'll be left without even a snack to purchase and starving. -An exhausted and hungry passenger
Pros: I arrived.
Cons: The flight was 1 1/2 hours late. Large person in the seat in front of me and when she reclined I couldn't cross my legs. And I am only 5'2", I can't imagine a tall person coping. Not very clean aircraft (fork and wrappers from earlier flight lay at my feet). Cheap fair, but you get what you pay for. We did not receive the upgraded seats on any flight we booked. Poor customer service.
Pros: Service was superb, meals excellent, new plane comfortable ... Highly recommend ...
Cons: The time allotted at the MAD airport for connection was tight ... a LONG way to walk with a carry on bag and through lines of people. Need to make flyers over 65 aware of that ....
Pros: 787 is awesome, comfortable seats
Cons: food was okay, alcohol is charge for seconds in transatlantic flights, all charge in medium haul trips, even water. is nice but is not Virgin or British good.
Pros: new airplane
Cons: I checked my seats but when we returned they give us a different ones
Pros: The airplane was amazing brand new!
Cons: The crew was ok, I wanted to give her a glass of water I didn't want to drink and she refused and told me I had to wait because she was busy... Then she never came back, so I had to drink it anyways to avoid it from splashing my neighbor. Another crew member was kind enough to bring me chamomille because I wasn't feeling ok so some crew members were really nice others really dissapointing
Pros: Plane was new and everything worked. TVs were nice and the automatic adjustable window tint was a nice touch. Food was pretty good and movie selection was also nice.
Cons: Cannot control the temperature as they have no adjustable air vents above you - so it got pretty hot during one portion of our flight. Also our flight took off over an hour late and the communication as to what was happening was not the best.
Pros: Food was better than I remembered from my last trip with AirEuropa in 2010.
Cons: Not related to the airline, but customs arriving in Miami was a horribly lengthy process. I guest that's the norm now a days.
Pros: Their new Dreamliner plate 787 is magnificent. Food and entertainment are awesome.
Cons: We had a delay inside the plane in Madrid airport of 4 hours and they didn't serve any food or water and NO air conditioning. Waiting inside the plane was terrible. They said they had a malfunction of the brake system which is hard to believe on a brand new plane.
Airlines flying from Paris Orly Airport to Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Paris Orly Airport to Florida
Masks required on board, masks provided on flights from Paris Orly Airport to Florida
Social distancing seating
Middle seats unavailable to book on flights from Paris Orly Airport to Florida
Testing for antibodies, testing for symptoms for flights from Paris Orly Airport to Florida
Waiving of change fees. Search flexible flights from Paris Orly Airport to Florida
Paris Orly Airport (ORY)France