Staff helpful, attentive. Good mediocre. Loading took a long time Late take off due to late passenger.
They changed my seat without telling me which was annoying, but they did remedy the situation.
Flight left, 2 and a half hours late,!
This was a connecting flight but I was given only 30 minutes to make it which was insanely stressful.
Virgin airline is the best❤️!
The crew were excellent. Seat was a little uncomfortable. Otherwise excellent.
KAYAK - please stop referring business to KIWI.com --- they do not take responsibility in actually booking your tickets, and do not provide any timely communication.
With my wife being disabled the assistance and crew staff were very helpful getting us on and off the plane. My previous experience of virgin although some years ago was a wider choice of meals and food more to my taste.
I am petite and felt very crowded in my economy seat. For others of middle to larger size, it must be dangerous to seat in such quarters.
In business class I would have like to be offered a steak for dinner.
Easy check in and flight very smooth. Arrived early! Perfect
This was a delta economy flight. Staff were nice but everything else pretty rubbish tbh
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Decent crew, nice snacks."
Cons: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Pros: "Excellent airline"
Cons: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Pros: "Food was very good"
Cons: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"
Cons: "Bathrooms needed more cleaning mid-flight."
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "Entertainment Meal service and quality"
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Pros: "Crew was very solicitous...food was quite good.."
Cons: "Baggage was very slow in arriving. ..45-60 minutes"
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Quality of service was good in the plane"
Cons: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Cons: "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"
Pros: "Seat is very comfortable"
Pros: "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
Cons: "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"
Cons: "A plane from 1960? No entertainment center!"
Pros: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Cons: "With seats being so tight causing an issue when getting in and out of seats."
Cons: "My headphones and those of my neighbors did not work."
Cons: "Seats need more padding"
Pros: "Great service outstanding staff"
Cons: "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Pros: "The staff, the food , everything was good. We were in premium economy and were impressed ."
Cons: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Pros: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Cons: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Pros: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Cons: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."
Pros: "Great selection of entertainment. Crew was very accommodating. Food and drink service was great."
Cons: "Boarding process was slightly hectic."
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Cons: "The cabin was extremely dirty, the food was awful."
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
Pros: "The food has improved."
Cons: "Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant."
Pros: "Very friendly crew, very clean cabin, very comfortable seats"
Pros: "The audacity of your gross negligence in a time of global pandemic."
Cons: "Any semblance of social responsibility or ethical behavior."
Pros: "The crew, leg room with seats! The flight crew was extremely nice!!!!"
Cons: "Everything was pleasant....I wouldn’t change anything."
Pros: "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Cons: "Boarding could be a little bit more organized"
Cons: "Better Communication from Lufthansa"
Cons: "Confortable seats"
Pros: "Crew was great."
Cons: "Check in time took a very long time with a boarding pass."
Pros: "Spacious seating, easy access to charging plug and good movies."
Cons: "Boarding is never fun, why not do back first?"
Pros: "Nothing at all"
Cons: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"
Pros: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Cons: "Te cabin pressure gave us headache. always happens with the A380 though."
Pros: "Crew, boarding, seat"
Cons: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Pros: "Great hospitality"
Pros: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Cons: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Pros: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Cons: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Pros: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Pros: "great airport and ease of check in and quickness on boarding flight."
Cons: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Pros: "Getting a text alert so I didn't waste my time going to the airport"
Cons: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Pros: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Cons: "Service! Comfort!!"
Cons: "Flight was delayed twice. 3 hour trip took 15 hours."
Pros: "Arrived with enough time for me to connect to my international flight."
Cons: "Boarding had no clear order. Had an international connecting flight and by the time I needed to board, there was no room in the overhead and I had to check my luggage. The airline should provide a vegan snack option for customers."
Cons: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."
Pros: "The food for the morning was a white chocolate cranberry cookie which was delicious"
Cons: "Our plane was 30 mins late and the terminal was right next to security so we couldn’t hear them when they spoke the English or French on the PA system about us being delayed. We just barely made our connecting flight and our next flight was way better in service. Our luggage didn’t make the connection and hoping that all our precious cargo from our anniversary trip made it. The flight attendant told us we had enough time to make it to our next flight but I honestly ran from one point of the airport to the other. The staff said it wasn’t that far and no checkpoints to go through - this information was false."
Pros: "Still thinking about it."
Cons: "I didn't like that there was no organization. People just flooded the gate like animals.."
Pros: "The crew was kind and helpful and the movie selections, food, and seats were all great."
Pros: "Flight went well."
Cons: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."
Cons: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."
Pros: "I was sleep the whole time"
Cons: "It was okay"
Pros: "Food was great. Good movies. Friendly staff!"
Cons: "The television screens were very old and discolored."
Pros: "Crew were all super polite and friendly"
Pros: "Smooth flight. No delay, no unpleasant surprise."
Cons: "The boarding process takes too long as people try to take too many things"
Pros: "The flight was not fully booked."
Cons: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Pros: "Loved the little sandwiches!"
Cons: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Cons: "Great customer service!"
Pros: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Cons: "Snack could be better."
Cons: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Pros: "phenomenal transfer from one flight to the next, thank you lufthansa"
Pros: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Pros: "Lovely crew."
Cons: "Boarding process was unclear."
Pros: "Food was pretty darn good, and the crew was very generous with drinks."
Cons: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."
Pros: "The crew was quite nice and boarding at Philadelphia was organized."
Cons: "I was disappointed with the movie selections; there weren't many new offerings."
Pros: "The leg room was definitely more than on a US flight, which I gravely appreciated."
Cons: "Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality."
Pros: "Boarding and flight was on time"
Cons: "Seats and comfort was heavily compromised in economy class"
Pros: "All the services were great."
Cons: "Everything was perfect."
Pros: "Smooth Ride Stewardesses"
Pros: "Fast on ant off"
Cons: "Not enough hip or leg room which is somewhat usual, but recent flights with United are much better"
Pros: "The flight wasn’t over booked or full"
Cons: "I purchased 3 tickets and one was not used as the guest could not make the trip. The airline sold the seat that I already bought and paid full price for and I was not issued a refund or a credit for another flight. As fas as I see it, that seat was mine and shoould not have been fiilled by another indiviidual."
Pros: "Plane was good, no delays and passport control in Charlotte, NC was quick."
Cons: "I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane."
Pros: "The inflight entertainment and WiFi was great."
Cons: "The food could’ve been better"
Pros: "Flight attendant did not speak French"
Cons: "Wifi barely worked, not worth the money"
Pros: "The wifi actually worked!"
Cons: "Seats are so small and I even purchased the extra leg room"
Pros: "Even if we departed with 1h and 30 min delay, the pilot made it up and we arrived with only 15 min delay on the initial arrival time. Great. I could get my initial connecting flight to."
Cons: "Just the stress of getting one message after the other mentioning that the flight was delayed over 1 and then 1 and a 1/2h."
Pros: "Food was ok and flight was early."
Cons: "Boarding was a mess and had to take a bus in frigid temps. Plane was from the 80s not entertainment unit and everything feeling old and rickety"
Pros: "Great food, on time, smooth service"
Pros: "Roomy seats, especially because the plane was not full. Friendly flight attendants."
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Cons: "We arrived 2 hours late."
Pros: "Easy check in, helpful staff. Great seats and lovely in-flight amenities. Most of the food was really good and quite a bit was offered during the flight. Arrived early and staff was really helpful in getting through customs."
Cons: "Weight limit on baggage was very strict. Boarding took a long time and seemed disorganized."
Cons: "How about refreshing your antiquated aircraft? Seats? Entertainment? Overhead bins?"
Pros: "Boarding, crew, frequent refreshments."
Cons: "Entertainment was virtually non-existent"
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Pros: "The food choices were good and the entertainment."
Cons: "The seats were uncomfortable and the tray table was really low."
Pros: "Good movie choices"
Cons: "Very long flight"
Cons: "Delayed flight and missed connection flight to KC"
Pros: "Flight was on time, crew was friendly."
Cons: "There are no blue US custom declaration forms on the flight anymore. Many people cannot access the automatic kiosks, and I wish we could still have access to the forms while on the plane. It is stressful to have to do it after landing, with no real place to write. The flights were both fine, but the layover in DFW was a nightmare. Thankfully we landed 30 min early, but we only made our connection with a few minutes the spare. We ran through the airport, and had to ask many people if we could go ahead of them at the security. We didn't have time to use the bathroom and buy water/food. I understand this is not the airline's fault, but I would recommend extending the minimum connection time at this airport."
Pros: "Great movie selection, food was good and crew was amazing"
Pros: "Nice people at the counter in Paris!"
Cons: "How They managed the cancellation!!!very poor! Send to Miami!!!very desagreable people at the counter there! No one flight was in time going to Europe!!! I arrived a day later !missed my train connection to Strasbourg.!!!! Coming back could not confirm my flight because the page did not allowed me to do so.....my place was all ready given!!"
Pros: "friendly staff"
Cons: "It was fine with me."
Cons: "No entertainment. Seat was dirty. Small plane."
Pros: "I liked the entertainment provided and the available movies to watch. I liked the windows and how you can control the tint instead of just opened and closed. So I could still see out of the window, without being blinded and without getting warm."
Cons: "I did not like the fact that the WiFi was not working for me the entire flight. I’m not of average size, which the economy seats are designed for, so I was not comfortable at all, but that was expected."
Pros: "A crazy day at the airport with TWO unattended baggage threats that created a back log at security. Efficiently boarded the plane and took off on time, arriving early."
Cons: "Taking a bus to the plane, being forced to wait on the bus in hot conditions to board, having to climb stairs to access plane."
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "Poor choice and food"
Pros: "leg room...excellent"
Cons: "the lack of personal entertainment system. dead power outlet."
Cons: "No screens"
Pros: "New entertainment system"
Pros: "The Admirals Club in Paris is lovely."
Cons: "My seat did not work properly- there was a short in the mechanism, I believe- that required repeated attempts to get it to recline completely, which was ultimately unsuccessful. I was clearly having difficulty with the seat but didn't receive any assistance while FA chatted up a celebrity in the seat in front of me. Flight attendants seemed to provide very perfunctory service, not commensurate with first class. Very disappointing experience compared to others in the past. I don't need to spend half a zillion FF miles when I could just buy a coach seat."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Pros: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Cons: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Pros: "The flight staff was great"
Cons: "I felt like I was sitting in low class by selecting economy. The plane was old with only one in flight entertainment option. There was a baby sitting behind me in a parents lap kicking my seat the entire time. Less leg room and space then the last time I flew AA. The food option was mediocre."
Pros: "Each person having their own screen for movies and Tv is great! Food good/ too much but spaced apart very well...overall excellent service"
Cons: "Being pulled aside prior to boarding because we did I not have a sticker on our passports... otherwise boarding was excellent!"
Pros: "Friendly crew Smooth flight"
Cons: "Couldn't select seats"
Cons: "flight got cancelled because of no available pilots"
Pros: "Great crew and amount of food. Loved the ice cream and little pizza snack - extremely good!"
Cons: "Flight really delayed which didn't make a whole lot of sense since it was the first flight that day"
Cons: "Seat would not recline. Normally wouldn't be an issue, but it would have been nice to be more comfortable on a 9 hour flight."
Pros: "The service from flight attendants very goood. Even the chicken dinner was as good as many restaurants serve with tastey sauce and cooked just right with nice tossed salad and even apple pie desert. We got served free beverage 3 times on 9 hour flight from Paris to Dallas. The entertainment options were amazing: So many new movies or video games or e-reader were added plus with individual screen in front of each seat! They will be my first choice. New seats also had extra padding and were more comfortable! Wow1"
Cons: "A little more leg room would be nice."
Pros: "Great service by flight crew"
Cons: "Seat cushions"
Pros: "Free drinks!!!"
Cons: "No leg room"
Pros: "Food and drink"
Cons: "Seats hurt after s while"
Cons: "it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help."
Flight is very crowded. No distanciation.
Pros: "Staff mixed Qatari and Canadian, did their best"
Cons: "With a sore arm, it was an impossible task to find a cozy position without shap metallic angles protruding."
Cons: "Curt and rude"
Pros: "Seated near front. On time."
Cons: "Entertainment system had small touch screen that didn't respond to touch. Food was fair to poor. No leg room."
Pros: "Food was hot. Pleasant service"
Cons: "This was a large plane and therefore it took quite a bit of time for people to store their belongings."
Cons: "In 25 years of traveling I think this is the worst food I ever had in a airplane. Lucky that the butter and the bread were eatable"
Pros: "Space for my legs, good movies and food. Smooth ride. It was my first trip with the airline and i loved it"
Cons: "Had to wait 1 hour to get my bag back. They were having trouble to find it. Because i waited an hour they gave me a $10 voucher to eat at the airport"
Pros: "They did a good job and I enjoyed their touch screen entertainment on the flight. I enjoyed the wine on the flight over and back. I will fly Air Canada again"
Cons: "Nothing, they did a good job"
Pros: "The entertainment options were good and the fight crew was friendly and helpful."
Cons: "The delays and lack of information in the boarding process are unacceptable - this occurred on my trip from Montreal to Paris as we as the return trip. Passengers feel like cattle being herded."
Pros: "These were all LH code shares with Air Canada. Checkin and boarding at CDG 2A is the best you can do there. Only a short walk from checkin thru immigration and security to the gate. Also Air Canada checked my bag to HNL. There were US immigration and customs, small scale and quick, in Vancouver but no requirement for baggage inspection unlike awful LAX. For future trips between HNL and Europe, I am flying Air Canada via Canada."
Cons: "White wine was room temp."
Pros: "clean, polite, helpful crew"
Cons: "obtaining boarding passess via smartphone"
Pros: "Air Canada is great"
Pros: "Comfort, decent entertainment selection, crew was pleasant and professional, boarding was smooth"
Cons: "Food = bland mystery meat entree."
Pros: "flight was smooth"
Cons: "We basically were left without info about connecting flight! Also priority boarding for passengers with kids should be announced. It's not the job of passengers to ask. Crew could use more friendliness and being more helpful in giving directions especially in flight and for connections. The lady that checked us in was the worst. We gave her boarding passes and passport and after checking she gave them back to me in a disorganized way, I had a toddler and I had to stop and arrange my documents first. She did not even indicate where to keep the strollers. All she cared was to see d face of my toddler, in my effort to get d child up from stroller and turn her around to her, she fell and guess what, this lady did not even react! Unflinching, she just wanted to check d face of my 3 year old in case she is impersonating. That being said, some other staff were very friendly so this is not generalizing all to be same way"
Pros: "The food, wine and service were all great."
Pros: "The flight was not fully booked so there was some extra space....ie empty seats"
Cons: "The flight was 1.5 hours late in departing. Fortunately we just made our connecting flight in time."
Pros: "The bad stuff overshadowed the good stuff. Bad experience."
Cons: "We took off late and never made up for the time lost which resulted in me missing my connection in Denver. Had to be rerouted to Toronto that night and spent night in hotel. Next day, we took off late and that resulted in me missing my connection in Denver... It took me two days instead of one to travel to my last destination. Not happy with Air Canada, three out four flights took off late. I also almost missed my flight in Montreal to go to Paris if it was not for the friendly and helpful Canadian Customs people."
Pros: "The flight attendants were very professional and nice."
Cons: "The flight took off late and did not make up the lost time during the flight."
Pros: "The plane was nice."
Cons: "The food and service and all the delays. One was cancelled and the hotel that the put us up in the food was horrible. They offered us no compensation."
Pros: "Food and movies were good"
Cons: "I received a boarding pass in AMD for all my flights, when at the gate in paris the agent said we have to give you a new boarding pass and seat. I had window prior, now it was the MIDDLE SEAT!!!! They said they couldnt do anything about it because Air India changed it and they couldnt do anything about it. Especially since the flight was also full. Not Air Canada's fault, but the expererince of middle seat is TERRIBLE."
Pros: "Drop off at the counter was fast and easy on the upper level departure entrance. From my drop off at 9:00 am, I made it thru baggage check-in, passing thru passport control, passing thru security and into the gate duty free area in 25 mins! Impressive experience."
Cons: "With an hour delay out of Paris due to waiting for missing aircraft flight documents to be completed and delivered to the airplane on the holding ramp, we ended up arriving in Toronto an hour late. With only an original connection time of 90 minutes, it was not possible for me to make it thru Canadian and US customs to the connection gate. I was to learn that no other connection to a Kansas City was available until much later in the afternoon / early evening. As a result, I ended up arriving in Kansas City 6 (six) hours later than originally scheduled, three quarters of the time it took to travel from Paris to Toronto. To say the least , I was not at all thrilled having lost that time."
Pros: "Nice plane, food, staff, entertainment. It was great"
Pros: "Service and comfort. Friendly and responsive staff"
Pros: "They had individual tv screens."
Cons: "One of the female flight attendants was rude. Aircraft configuration was tight and dirty."
Pros: "Both planes were nice. Attendants were pleasant. Food and entertaining were great."
Cons: "Flight from Paris to Toronto was delayed 4 hours. That automatically caused us to miss our connecting flight from Toronto to Nashville. The 1st flight turned out to be more than 4 hours late. The 2nd flight was delayed as well. Not to mention we were directed many places throughout the Toronto airport trying to locate a boarding pass for the 2nd flight in hopes to make it to Nashville that day. All members of the Air Canada staff were helpful, however traveling for over 20 hours majority of which was spent in foreign airports made for a long and unpleasant day. It would have been different had it been our fault for being late or missing a flight, but we were very early for our international flights which simply added to the amount of time we had to sit, wait, and hope. A coupon was given to us, however being that I live in a different country I don't know how quick I will be able to redeem this."
Pros: "Food included, beverage and entertainment selection."
Pros: "The staff at boarding and flight crew very friendly, attentive and efficient. Good fare for return ticket."
Cons: "Food had no taste or imagination."
Cons: "It was late by an hour and I missed my connection. My flight on the way out we sat on the plane an hour and a half. Once the connection was missed they didn't handle things smoothly at all. I could write a book but it will just get me worked up again."
Cons: "At least two hours delay departing three of four times, virtually no air on the Toronto-Nashville leg then had to sit on runway in a hot plane due to gate not being ready. The international boarding from Toronto to Paris was badly disorganized with two gate attendants and finally another two came over to help but stayed in phone most of the time. We were already delayed. Won't fly Air Canada again"
Pros: "Very kind & attentive crew made my flight to Europe enjoyable. Baggage check-in & pick-up was quick. It was one of the most affordable flight options. For the price, I was very satistied with my experience."
Cons: "Seats were smaller."
Pros: "International flights were Excellent. Competent personnel, good food, comfortable seating."
Cons: "No complaints."
Pros: "The price"
Cons: "The food and the seats were cramp"
Pros: "The food was decent and the snack was good too -- a small hot pizza."
Pros: "It was a good flight overall."
Pros: "Food was reasonably good, and seat had enough legroom, more than in some airlines I have flown recently."
Cons: "very disorganized. website for checkin was indecipherable. I had to call Air Canada, which charged me for the call (15 centimes per minute) then put me on hold, only to finally learn that I could only check in in person because we were traveling with a pet. --- We paid extra for preferential seating, and when we got to the counter were told that we could not have those seats bcs we were traveling with a pet - the pet was acknowledged on our records and travel documents, yet the company allowed us to sign up for preferential seating, then would not let us access those seats, but our previously reserved window seats were gone and we were assigned aisle and center seats, which were then changed again to other aisle and center seats. --- Half the flights on the departure board, including ours, were delayed, alhto there were no weather problems. Both our plane and the plane in the gate next to where we were waiting had mechanical problems - a coincidence, or a repeated failing?"
Pros: "Entertainment system was awesome. Flight was comfortable. Crew very friendly."
Cons: "Checkin staff at airport was not friendly. Airline cannot allocate seats together even though booking was done months in advance. seriously!!!"
Pros: "The movie selection was relatively good."
Cons: "They changed my seat 3 times before I got on the plane (from a window seat to an aisle seat and much farther back on the plane). I didn't complain and got on the plane, only to be told for a forth time (after I had already settled in my seat) that I had to change my seat again, to a middle seat. It was by far the least comfortable seat I have sat in with very little room both in front of and next to me. Nobody should be asked to move like that, especially after choosing my seat online at least three months prior to the flight when I purchased my ticket. Food also not great."
Pros: "I liked the comfortable airplane. The bathroom we used by the front of the cabin was a great size bathroom. Food was OK but could have been better."
Cons: "I upgraded the seats for me and my 9 year old daughter to economy premium for about $300 per seat. You would think they would give you two seats together considering you are flying with a minor. Nope! The seats were on different side of the isle and they had a seat between. One of the flight attendants was gonna accommodate us to be seated next to each other on the side with two seats only and my daughter was happy to be next to me. Another flight attendant comes after us and moves us to the middle where are 4 seats between the isles. I would recommend to ask what seats you are getting before boarding. I had picked two seats next to each other but in the meantime they sold the window seat to somebody else and moved me one seat away from my 9 year old daughter plus an isle between us. Will NEVER fly them again. I felt very uncomfortable and honestly like criminal while waiting for them to decide about my seating arrangements after paying additional $600 on the top of the regular fare. This was a flight from Paris to Montreal."
Pros: "The fact that there is a way to have on board entertainment but this was clitchy. Hot snack was welcome. Pillows and blankets. Direct flight from Casa."
Cons: "Rude and filthy airline hostess. Having greasy hair and being rude is totally unprofessional. Requesting that a sleeping passenger bring their chair to upright position so that the passenger behind can have a snack? It doesn't make sense.This flight was not full at all and we were strongly urged to check our carry-on due to this. Well they didn't apparently see the fragile sticker as our latern and ceramics were damaged and the bag came out on the main conveyor. Also the door wouldn't open for baggage upon arrival so we were delayed an hour?"
Cons: "I understand that it is the duty of the traveller to figure out the legalities but a little heads up about visa requirements would be nice. I did know I needed a document to transit Canada but their website is absolutely not straight forward in telling you what you need to do. I read there was an exempt till September 2016 and since I was flying before it, I thought I would be fine. While I understand it was my fault for not doing my research, it's the way the airline company handled the situation that incredibly frustrated me. There is no empathy or willingness to help a traveler about to embark on their journey, when they are told they can't board. I didn't know you needed a visa just to transit!! It's just stone cold responses and haughtiness. It's a new rule, cut me some slack! They just pushed me off to a partner airline and I was asked to pay 1500$ for a one way flight. I m getting very frustrated with airlines of late! Customer service sucks. There is no genuine empathy for a person in a bind. It's all about making money and getting you out of the line. I'm just disappointed."
Pros: "Made it home safely"
Cons: "Flight hour late to take off. Also food service lacking. We were in back rows and meat dish out of stock fir both lunch and snack."
Pros: "The flight crew was pleasant and helpful, providing water throughout the flight."
Cons: "AirCanada did not schedule a long enough connection in Montreal. Procedures were not explained well, either. I had to run to my gate to make my connection because it took over an hour for my checked luggage to be approved so that I could go through Customs. I was not the only person who experienced this problem. Several people on my flight missed their connection, and several still waiting when I left were in danger of missing their connection. I have flown on other airlines through other cities internationally and never experienced this type of issue."
Pros: "Everything was professional. The pilots was awesome"
Pros: "Food was fine, staff was professional, flight was quite."
Cons: "The lavatories were unacceptably filthy. There was a puddle on the floor in one of them: Disgusting!"
Pros: "Food good crew great."
Cons: "Cramped seats and full plane."
Pros: "The ease of boarding"
Cons: "The food"
Pros: "All services and most of all excellent customer services."
Pros: "Entertainment selection was excellent and the liquor selection exceeded expectation. Very smooth flight."
Cons: "Didn't give us US customs forms, had to ask, only got one, had to ask again, and then rushed to fill them out and THEN customs threw them out and we had to do everything on the computer. I would think that the crew would be familiar with this process at their home airport and not waste our time. Also, no one could tell us if we would have to go through security again and if we could buy any liquids in Paris duty free to bring home due to the liquid rule and going through security. Just a wildly uninformed airline (asked our crew and other AC officials) they couldn't answer a few simple questions."
Pros: "Crew was good , space was fine"
Cons: "No wifi ?! I couldn't believe you can't buy wifi for the flight ..,"
Boarding was not that good with so many people in the bus from the terminal to the plane There was no support at all with connection flights, nothing was mentioned in the plane
Efficient and professional
The food was really good.
Check in was a breeze! The seats were roomy and flight crew helpful.
I like the boarding process was very good, friendly crew. It could be better if premium economy will have a better seats and food.
Everything was a nightmare from the long boarding right up until they lost my luggage. Worst flight ever.
We did not got our luggage yet. We are waiting.
Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.
All over good flight but not better than my favorite
Pros: "As usual Iberia sells you an Iberia ticket and sticks you on their low-cost line, Vueling - small seats, zero service. In flight wifi did not work except to take my money. Did not recieve email or load a webpage in the whole flight. Also crew was completely misinformed about COVID regulations in Spain - insisted we need a PcR test and QR code from online site and that was not true for travellers from Italy. Bush league airline; not what it used to be."
Pros: "The crew was great"
Cons: "the food"
Pros: "The atendió"
Cons: "El embarque"
Pros: "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Cons: "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"
Pros: "Crew was very nice"
Cons: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Pros: "Food was good, lots of great movies to watch during such long flight."
Cons: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."
Pros: "Fine flight once we were in the air."
Cons: "There were NO SIGNS saying it was a level flight, not Iberia. No one at Iberia check in desk etc. We eventually figured it out after a while. In general Iberia and level are short staffed and unorganized. If you're willing to deal with this, it's an affordable option and they'll get you from A to B."
Pros: "Nice crew seamless flight"
Cons: "Would be nice if the planes were air conditioned on the ground because they're very very hot and it didn't cool down much during the flight"
Cons: "Food is mediocre at best and selection doesn't vary."
Pros: "Clean and friendly crew."
Cons: "No food or drink and a single checked bag was extra money."
Pros: "Delay of 1 hour, but flight was good!"
Pros: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Cons: "Travel notifications should mention documentation requirements."
Cons: "No comfort. The USB wasn't working, even with the pilot telling us about it's availability."
Pros: "Arriving at my destination, safe, sound and on-time."
Cons: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Cons: "Were not there to rate but someone paid you an extra fare so you made double the money on one 2 seats! BRAVO Standing Ovation!!!"
Pros: "I found the flight to be about average for an economy flight"
Cons: "I did not like that we had our luggage split in layover had to come Out of airport just to get it"
Cons: "Layovers are what makes the flight bad."
Pros: "Our seats were very comfirtabke"
Cons: "Nothing, it was all great!"
Pros: "Short flight and on time"
Pros: "This was a good flight with good service and a nice crew. It was especially nice to have actual silverware to use for the meal."
Cons: "Changing terminals in New Yory was challenging because the route was not clearly marked. They did not honor the on-line boarding passes, so I had to go to the counter to reprint the boarding passes and then go through security again. I also would have preferred a clean blanket once I got on board. The flight attendants seemed hesitant to speak to me in Spanish, which I speak pretty well and they also seemd uncomfortable talking to me in English, which is my native tongue. This made it hard to interact with them in my normal good natured way."
Pros: "Entertainment selection was good."
Cons: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."
Pros: "Servicio a bordo y comida"
Cons: "El. Vuelo se retraso 3 horas"
Pros: "Crew was lovely. Economy seats were on the roomier side. Entertainment options were excellent. Would choose to fly with them again."
Cons: "Food was mediocre. Boarding process was poorly organized."
Pros: "Transatlantic flight with 1980-s entertainment. Both ways...Thirld world ...I was ashamed the airline was American"
Pros: "Everything was great including staff, entertainment (movie/show options) and luckily an extremely smooth flight."
Cons: "Terrible Uncomfortable Overbooked"
Pros: "I liked the air crew and the media systems on the plane."
Cons: "I did not like the fact that we were charged 75 euros because our bags were .5 kilos over weight. The lady put the bags through before giving us the cost and the option to move things around into our carry on bags. That was extremely disappointing."
Pros: "I liked the food and the fact that we could have wine with dinner."
Cons: "I didn't like the boarding procedure. There was an announcement for business class first, but then there wasn't enough said about the rest of the boarding i.e. "Group one can board now." Everyone was moving forward whether they were in group 1, 2, or 3. It was disorganized and not handled in a fair and efficient manner."
Pros: "Perfectly orchestrated flight with excellent customer service. The rhythm of the crew members was fun to watch."
Pros: "Flights were on time"
Cons: "Business class service, there were no pre flight drinks served. There was no entertainment."
Cons: "food not bad but could be better"
Pros: "It would be much better to get water more often and maybe a few snacks"
Pros: "Plane and crew"
Cons: "Good flight"
Pros: "The attendants/crew were kind and efficient"
Cons: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "Llegamos antes de lo esperado"
Cons: "La comida es terrible. Me enfermé con un rash todo el cuerpo posiblemente por la comida."
Pros: "The seating in business class was excellent and comfortable."
Pros: "The quality of the service from the crew was superb. It was comfortable, relaxing and the food was delicious."