Find Deals on Flights from Paris to Madrid Barajas (PAR - MAD)

long lines, unorganized, uncourteous, no help for a disabled passenger to check-in or board.

First problem started when the Rynair website would not recognize my information when I tried to check-in online. I assumed that this may have been completed during the recent purchase because there website said my flight was confirmed. Arriving to the airport later than I would have liked but within more then the 40 minutes required to check-in when I arrived I was put on the incorrect line, after explaining that I wasn't able to check-in online, then when told finally I needed to go customer service. I should have been on the line to check-in instead, and after standing on long lines as a disabled passenger was told that it was to late to board. Your customer service agent didn't apologize for his staffs incompetence putting me on the incorrect lines to check-in and then did not offer to put me on the same flight schedule for the following day unless I payed an additional $100. I would have made my flight in more than enough time especially in such a small airport if the staff put me on the correct line to check-in. I was flying to Madrid on business and missed and had a small window of opportunity to meet a client who because of the delay would no longer be available because they were also soon traveling on business.This snow balled into a variety of problems; I had to pay for the apartment in Madrid I had pre-booked, and train tickets that where purchased would no longer be used, I had to go back to Paris and find another hotel to stay in.

It was a very cheap flight.

It was slow to board, not great service and checking a bag was very expensive.

Very fast checkin and very fast boarding. Personal and Bordpersonal was very friendly.

The Tax for my package about 15kg for 39 Euro one way was very higth.(price for fligth back and retourn 100 Euro)

Cabincrew exellent

Rude ground crew

Nothing

The seats were very uncomfortable, I am a skinny men I could tuch the passenger next to me and it was very bad you know I understand they have to make a profit but is not about money at all time what happened to customer service I felt I was a stack of Sardines very bad I would not fly Whit this airline again . Shaun Boudaghian

To be told last minute I can not fly and have to be put on a waiting list by the check-in lady mrs A in the situation when we had a technical error with my online check-in (my husband was successfully checked in but not me) and sent to the gate to hope for a last minute cancellation. One of the lady mrs B at the gate didnt communicate properly with her colleague mrs C standing next to her (who told my husband to wait on the side before validating his boarding until i could get a seat) and 'gave' my husband seat away to another waiting passenger (even though it was written on my ticket I was the first on the waiting list) even though we were trying to anticipate the situation but she only replied 'one minute please' without listening and resulting in giving away my husband ticket afterall! lack of professionalism, internal commnication between personel and overall obvious messy organization with disrespect to passengers. without saying that the whole waiting time, i had to sit on the ground and had nowhere to seat properly while 7 months pregnant. Will never fly easyjet ever again.

Sitting is poor

Flight attendants are well trained.

The plane was late, boarding took an eternity (boarding was according to the row number).

Flight attendant could tell I was very uncomfortable sitting in my seat. My knees hit the seat in front and the person in front was basically sleeping on my lap. He told me there were other seats available for me to be more comfortable. He didn't have to and that was really great. Thank you.

I told the check in person that I wanted an emergency exit seat so I could have more leg room. She said it was 20€ More. I said I would pay it. She made a change and said it wasn't necessary to pay. I was very happy. When I got on the plane, I realized she never gave me an emergency exit seat.

The plane The seatrs

The food was really horrible

First 45 minute delay because the plane arrived late. Then another half hour or more delay because of passengers being rowdy. It was an endless reshuffle of luggage in the compartments.

4 hour delay

Old looking seats, minimal leg room

Plane was full and all three of us had to store our carry-on luggage in front of us. This made the already tight legroom even tighter. This was a problem only one way of the trip.

Our evening flight was delayed from 18:50 to 20:00, and even then it didn't depart until almost 20:30. No idea if it was the airline's fault or the airport's, nobody made any announcements, nobody made any apologies, nobody made an effort to make up for the fact that we arrived at 23:00.

Minimal baggage, charges more than usual for check in baggage, only allows one carry on with minimal weight. Charged for water on the flight.

Nice big plane very nice polite staff

No entertainment

I need a refund as soon as possible I have no reply from anyone

They held people accountable for their carry on.

Very noisy group of passengers made it hard to hear any on board announcements. I realize this wasn't any fault of the airline.