Find cheap flights from Paris Charles de Gaulle Airport to Madrid

Pros: "n/a"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Pros: "Na"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."

Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."

Pros: "Didn’t like the sandwich offered"

Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Pros: "No extra charge for simple refreshments."

Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"

Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Pros: "Great service"

Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Pros: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Cons: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"

Cons: "Plane left more than 40 minutes late with no explanation or apology."

Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Cons: "No offer of snack with no egg in it."

Pros: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Cons: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Cons: "Couldn't make the connection....Overall....an aweful experience!"

Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."

Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Cons: "I was asked to change my seat repeatedly"

Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Cons: "NA"

Pros: "Boarding & crew (inc ground staff & check-in) all good."
Cons: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."

Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Cons: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."

Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."

Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."

Pros: "Efficient on and off Staff polite and helpful"

Cons: "There are always delays. Today it was that internet was down."

Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."

Cons: "Air France lost my luggage and they can't find it in the computer system."

Pros: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Cons: "2 hours delayed..."

Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."

Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "There was enough leg room"
Cons: "The food was not very nice and the aircraft was really cold."

Pros: "Crew was great"
Cons: "Not enough food"

Pros: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."

Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"

Pros: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Cons: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."

Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."

Pros: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Cons: "Although incoming plane arrived late, flight home arrived 20 minutes early."

Pros: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Cons: "I thought the seat seems a bit short but the leg room is ok."

Pros: "The seats were comfortable."
Cons: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."

Pros: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Cons: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."

"Exceptional from beginning to end.. thank you Kayak!"

"Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA"

"Left my luggage behind. Flight attendants were extremely rude. Got charged twice for my ticket and still no refund. Worst airline i’ve ever flew with."

"Delayed departure from Lisbon due to security issue but flight arrived on time in Madrid."

"The flight was hours late and caused me to miss my connection to Boston. Iberia was slow to fix things at the airport and ended sending me to a low-budget hotel. This was a bad experience overall and I will likely discontinue using Kayak again going forward."

"Really bad service at Athens airport."

"I think it was silly that we needed to get a new boarding pass after we showed proof of a negative covid test. I think this proof could have been done online when booking the flight. It seemed very inefficient to do at the gate for everyone."

"Nice service. Everything on time. Not really a luxurious experience in business class."

"Many people had masks off for very long periods of time. I noted one woman sleeping for the last 3 hours of the flight with no mask on. Cabin crew walked past several times, served drinks and food and didn’t bother to say anything until land procedures. Also during the meal they flight attendant told us there was one chicken meal left and left it amount is to argue who gets it. Frustrating and unsafe flight."

"Food absolutely disgusting. Seats rigid and not comfortable. Aisle narrow so constantly getting bumped by everyone passing and I’m normal size person. Like flying Madrid to US direct."

"The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC."

"Was surprised at legroom. Last time I flew my knees were on my chin"

"Well many things could have been better. I bought business class ticket. There was no lounge at airport. At least they could have provided us vouchers for a good restaurant to rest, eat, charge our phones etc... The seats were so uncomfortable. They dont recline and i booked business especially for comfort due to back pain. There was no entertainment at all. In our time this is really poor. I liked the food. Crew was super nice."

"British Airways cancelled my flight just a few hours before my departure. Very upsetting."

Pros: "I really like the preferred seating area and the crew overall"
Cons: "Boarding was communicated by areas one time only. I would suggest to repeat communication of the areas that were told to board before so if you missed the first one you don’t have to wait until the end"

Pros: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Cons: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."

Pros: "Crew was very nice"
Cons: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."

Cons: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."

Pros: "Nothing, it was awful"
Cons: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"

Pros: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Cons: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."

Pros: "Nothing"
Cons: "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"

Pros: "The airport was air conditioned, I guess?"
Cons: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."

Pros: "Saving grace: movie selection much better than expected. Food a bit better than expected (in the world of airline food). Crew capable & nice enough. We got to our destination on time, so at least there’s that."
Cons: "Boarding @ JFK was a joke. That part of airport is currently under construction, so massive # of ppl & not enough room for everyone. Once on plane, all reasonably good until we reached altitude & settled in for the evening. At that point, for some reason the heat came on between rows 39 & 46 (we were in row 45) & was on all. night. long. on an overnight flight. Crew was baffled & didn’t know how to fix. I was melting & miserable — impossible to sleep. Cramped, basic economy seats. Awful experience."

Cons: "JFK-Madrid flight got delayed by 3 hours which would cause me to miss my connection for Madrid-Split (~2 hour layover), I asked the Iberia representatives at JFK about changing the flight and they reassured me that “the connecting flight would hold for us” and “no need to change our flight”. To our surprise the connecting flight already left when we arrived to Madrid. It’s clear that this was a case of “not our problem” from the JFK Iberia ticket agent. Rather than helping us find a viable alternative for our flight (namely a flight that doesn’t arrive more than a full day later) before leaving for Madrid they shipped us to Madrid where there were poor/no options for getting to Split at the original planned time. I’m very upset that I’m going arrive more than a day late to my destination and that I was blatantly lied to by the Iberia agent at JFK, never ever going to book a flight with Iberia again."

Cons: "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"

Pros: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."

Pros: "The attention, food and entertainment available on board"

Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Pros: "Turist class is now low cost class too"
Cons: "Overall a very uncomfortable journey"

Pros: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Cons: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."

Cons: "There were delays at Heathrow due to fog. Rather then backing up all planes by an hour or so, BA gave our plane away. We experienced a 6 plus hour delay. So after flying for nine hours from the U.S. overnight to London, we had to sit around the airport, while watching other planes take off on time. We got in so late to Madrid that our hotel room that we reserved months earlier was given away. After being awake for over 24 hours we had to walk around Madrid at 11:00 pm at night, looking for someplace to lay our weary heads."

Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."

Pros: "Arrived 10 min early"
Cons: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."

Pros: "This was a good flight with good service and a nice crew. It was especially nice to have actual silverware to use for the meal."
Cons: "Changing terminals in New Yory was challenging because the route was not clearly marked. They did not honor the on-line boarding passes, so I had to go to the counter to reprint the boarding passes and then go through security again. I also would have preferred a clean blanket once I got on board. The flight attendants seemed hesitant to speak to me in Spanish, which I speak pretty well and they also seemd uncomfortable talking to me in English, which is my native tongue. This made it hard to interact with them in my normal good natured way."

Pros: "Nothing in particular"
Cons: "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"

Pros: "Excellent"
Cons: "Very good"

Pros: "The plane arrived safely, it will get you where you want to go."
Cons: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."

Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."

Pros: "It was fine, nothing special"
Cons: "The internet was very, very expensive! $35 for very very slow internet that didn't work half of the time. Also, before I departed from the US, the customer service rep at JFK made me purchase a refundable plane ticket for $2500, and charged me a non refundable fee of $35 for booking the flight for me ( I asked how to do it via the Iberia website on my phone and she refused to help me, and the website makes it extremely not obvious how to book a refundable flight). She said because my flight was one way to Europe I had to have an onward flight, even though I was traveling by car outside of Europe. She said that they would ask me for it at customs when I arrived in Europe. Well they have never asked me for this before, and they did not ask me this time either when I arrived, so this whole exercise was pointless. When I called to get my ticket refunded, they also charged me a $25 fee for refunding the ticket, which the agent in NY did not tell me about. So I just ate $60 for no reason. In addition, the customer service person was very rude about the whole thing."

Pros: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Cons: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."

Cons: "Delayed flight, no AC, no food service (even to purchase)"

Pros: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Cons: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."

Pros: "Flights were on time"
Cons: "Business class service, there were no pre flight drinks served. There was no entertainment."

Pros: "Flight time and efficiency was fine."
Cons: "BA doesn't give food. Must purchase... No problem!! BA doesn't accept USA or China CC or debit. I was starving! After using on earlier flight, I knew I could use Apple Pay. Old, dumb, inconsiderate, rude flight attendant wouldn't even attempt trying alternative payment. She humiliated me. I was uncomfortable, embarrassed, hungry, and furious the entire flight. Never ever again! British Airways is incompetent!"

Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."

Cons: "The air conditioning was not working correctly, they opened the door during boarding to allow for some relief. ??? It was just uncomfortable. Another thing which is terribly annoying is the touch screen entertainment on the back of the seat. Who in their right mind invented this? What happens when you have a inconsiderate person playing games behind you tapping your seat back like they are playing the xylophone? Ridiculous! People have lost their ability to be respectful, so please get rid of this and put the controls someplace else. This goes for all airlines. Thanks."

Pros: "Direct flight with good entertainment system if you fly in one of the newer airplanes."
Cons: "Poor service. It seems most if not all Iberia staff are not happy to work for this airline, and definitely hot happy to work with people. My kids asked a few times why those people were upset (regarding both flight crew as well as ground crew). Online services to request seat assignments does not work. We tried to get seat assignments over the phone, and it seems Iberia only picks up the phone if you going to purchase a ticket, otherwise forget about getting help over the phone, and/or online (email as well as website). After trying to obtain child menus over the website and phone, I drove to the airport Iberia desk to order it there two days before the flight. The desk manager was helpful and requested for us to send an email with the request, so he could set it up once the flight opened up two days before the flight. I sent out the email to find out on the flight once food service started that the request was never placed."

Cons: "Iberia should do something about its check-in process, it seems way below the industry standards. 1. Online check is only worth if you don't have any luggage. If you do, there's no point of doing that, because there's one line for both check-in and luggage drop off. 2. If you arrive to the airport 1h45min before the flight (LOCAL flight!!!), you'll be among the last ones to check-in, because you will spend about an hour in the line (there's just two people at the register: one for economy and one for business). In the end everyone in the line will get checked in (thanks for that), but the flight will be delayed and Iberia will blame the security (which takes 5 min to pass, unlike the check-in process."

Cons: "I have to say with all sincerity that my pre travel experience was horrible. Two day before my flight I got an email saying my flight had changed. Over the next 2 days I spend 7 hours on the phone with Vamaya, Iberia and Finnair and no one could seem to help me. The story always changed and I was given crazy false information. I was even told my flight was changed to 8pm on departure date when it actually was leaving at 4:40 pm. I am glad I got to the airport early. I had to to deal with all my problems. In 30 years of travel I have never had an experience so frustration. I would love to speak to someone at Kayak."

Cons: "They change the flight departure times on connection flights three time without notifying us. Because of that, we lost a connection flight between Paris and Seville. We had to spend the night in an airport hotel and buy new tickets for a morning flight. We lost our car rental reservation and hotel reservation in Seville we made 2 months prior with the consequent 50% increase in rate when we reissue them the day of arrival. WE WERE NEVER REIMBURSED. What is worse, there customer personnel at the airports (Paris and Seville) were rude and careless. They told us to file a complaint thru the website in Spanish because they did not know the address of the English site and because they said '"in Iberia customer service, nobody reads English"."

Pros: "You can always expect reliable and in time service with Avianca."
Cons: "Outdated aircraft, limited space."

Pros: "Booked 1 month in advance... was treated unfairly"
Cons: "I booked one month in asvance and was told that I would be a standby flyer.. even after explaining that I had an international connection flight in madrid. I did not appreciate the added stress this news gave me."

Pros: "The crew was cackling and having fun in the back loudly, meanwhile there was no communication with us as to why we were late or when we would be arriving. When I called one of them over she had no answers and when I told her about our connecting flight she giggled and said I probably wouldn’t make it. We missed our connecting flight and we’re rerouted 4 hours later. We’ve missed our boat to Venice and all we received was an 8 euro lunch voucher."
Cons: "It would have been great to have left on time, arrived on time and caught our flight. I also would have been better if we hadn’t been laughed at and actually aided us to catch our flight."

Cons: "Fly on time, put babies together in one location. Have better food"

Cons: "Shorter lay overs between flights Direct flights from Palma to San senastian"

Pros: "Nothing"
Cons: "The flight was delayed and no announcement was made. The customers should be made aware. I paid extra for a premium seat which was too small for my husband’s knees to fit. He had to sit the whole flight with his knees turned sideways Into the aisle."

Pros: "Well, I liked that I had the aisle seat."
Cons: "It couldve not been 44 minutes late in take off. It was stressful because I reserved a shuttle that would've left me had I been an hour late. And there was no explanation; just copious waste of my time"

Pros: "I was glad that the staff was able to communicate in English. It helps when you're in a foreign country."

Pros: "Crew were lovely"
Cons: "Never check in your carry-on if they say there are too many carry-on's on the flight. I saw a lot of Spanish say no when they asked them to, now I know why. I am in Dublin 2days now with NO LUGGAGE or carry on, I have nothing, it all got "misplaced" in transit!"

Cons: "The last seat are located almost inside the toilets. The crew was unhelpful"

Pros: "Entertainment selections were great"
Cons: "Seats were uncomfortable, and they were playing music that was really bad"

Pros: "Iberia is an excellent company to travel."

Pros: "more confort than other companies"
Cons: "be on the plane the connexion was bad and I lost my fly"

Cons: "Delayed ! Lost connection ! Terrible experience"

Cons: "Late boarding, late departure, waited over 30 minutes for bags"

Pros: "boarding was efficient. crew was polite and helpful."
Cons: "seats were very close together, not much leg room."

Pros: "Perfect"
Cons: "The airport in Paris"

Pros: "Today was a very early day and making a connecting flight in Madrid to Lisbon was very tight because of a gate change. I was totally convinced that the bags would not make it and they did. Very impressed with Iberia and the efficiency of the staff. The flights were pretty full and everything from take off to landing worked like a charm."
Cons: "I thought when I made the reservation that I had booked two aisle seats but had not and it was hard to sit in the middle seat when you are claustrophobic. Thankfully the flights were short."

Pros: "Puntuales"
Cons: "Durante el vuelo mucho ruido por parte de otros pasajerOs y ningún control por parte del equipo a bordo. Bastante molesto, sobre todo tomando en cuenta que era un vuelo de madrugada donde casi siempre de quiere dormir en el trayecto."

Pros: "The crew was great. We traveled with a two year old and they were very helpful."
Cons: "It was a tight fit."

Cons: "The flight was delayed 30 minutes, for no apparent reason; and therefore the connecting time at Madrid for me to get my flight to Chicago, which would have been 60 minutes if the flight was on time, was cut down to 30 minutes. And the terminal where the connection was was 25 minutes away -- and this doesn't include time for immigration at Madrid. I had to run all the way, break the queue, and made it though they had shut the gate and had to re-open it. The connections are poorly timed."

Cons: "not sure why we left 30 mins late, we therefore arrived late in MAD and had to literally run to catch our overseas flight. Luggage left behind, no need to say"

Cons: "they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved"

Pros: "The staff was amazing!"
Cons: "The seats are very small."

Pros: "Nothing, your flight selection does not flag incorrect airports."
Cons: "When you book through an airline it will flag a different airport from the one you arrive at. We arrived at TFS and the return flight was through TFN. When I called customer service Iberia Airlines rejected any refund and I ended up spending three extra hotels nights and Flights on Air Europa. My total out of losses were nearly $1,500 USD"

Pros: "It was good flight going and returning on time no complaints"

Cons: "The disorganization before the flight st the ticket counter"

Pros: "Good flight, it took less than expected."
Cons: "Cheap food, especially the breakfast."

Pros: "Comfortable seats and easy to travel from SDC to CDG. The crew was very friendly and helpful at the gate and on the aircraft."
Cons: "Nothing. Great crew and easy flight. Connection in Madrid left plenty of time."

Pros: "I got bumped to first in line after they wanted people with only small bags or backpacks to board first."
Cons: "Not really a complaint about Iberia Express as an airline but I hate getting to Berlin Tegel. I took the bus, and it is so hard to stand up with all your luggage on those buses. It's that or a 20 euro taxi ride. At least Madrid airport has a railway line to get into the city."

Cons: "Very poorly managed gate and service for Iberia. Long lines, no organization. Impossible to get any information."

Pros: "Fast boarding."
Cons: "Seats were not very comfortable"

Pros: "Comfortable seats"

Cons: "Boarding was rushed and seats were uncomfortable."

Pros: "perfectly and comfortable!"

Pros: "Great flight crew"

Pros: "I like that express passes were given as we left the first plane. It made getting through the line easier."
Cons: "There were no weather issues and we left late from JFK. Most people on the flight had a connecting flight. The majority of the people missed the second flight though the plane had not departed. Everyone had to be rebooked on a later flight."

Pros: "In general, I have always had great flights when using Iberia; the MAD >NAP flight segments included."
Cons: "Iberia Express uses smaller, Airbus320s and certainly packs passengers in! I'm 6'5"/191cm, and the flight between MAD to NAP almost 3 hours. That's a long time to sit with knees wedged into the unpadded seat in front of you. Window seats have even less room than aisle seats. It also makes things worse when passenger in front wants to fully recline their seat, passenger next to you wants to sprawl out - very claustrophobic! Also, there are no freebies on this flight charging for even a cup of coffee or glass of water!"

Pros: "not budget airline"
Cons: "sadin cabin..."

Cons: "The stewardess kept on hitting my husband who due to crammed seats could not fit."

Pros: "Respectful flight attendants, flight was on time. It was perfect."
Cons: "Nothing."

Pros: "The seats and service"
Cons: "Nothing"

Pros: "It was good, the pilot was great."

Pros: "Crew"
Cons: "Iberia has been consistently late in arrival. I missed my connecting flight on the way out to spain and nearly missed a connecting flight returning to the USA. I had to literally sprint to the gate. My bags never made it to the states with me. I am still waiting for them to return. I don't feel I can take Iberia again for any future flights"

Cons: "atencion al publico, de parte del personal en el aeropuerto en madrid"

Pros: "Flights were on time!"
Cons: "The check-in process was terrible. On-line check-in was impossible. Problems stemmed from ticket being written for multiple carriers compounded with code-sharing issues. Unable to check-in via computer and no phone help on Sunday. When I went to the airport early to check in for flight, they were only able to check-in the first two segments leaving me scrambling in Frankfort to get checked in for Lufthansa flight. Never again!!!!"

Pros: "Timeliness"

Pros: "My carry on luggage did not arrive on the plan but finally was delivered at home complete and safe. Thanks a lot Iberia"
Cons: "That the carry on luggage was taken to the luggage area"

Pros: "The entertainment was good."
Cons: "The legroom"

Pros: "We went from A to B."
Cons: "Nobody spoke any english, ONLY SPANISH. The seats were extremelly tight, we were offered nothing, not even water, and there were 4-5 girls in the plane yelling to each other about something that had happened and they had to kick out one of their friends and no one would tell them to be quiet."

Pros: "The staff handled everything really well. Continuously being updated to the delay reasons."
Cons: "Being stuck on a plane on the tarmac for 2+ hours, before being moved to a corridor, and then a bus, and then boarding a new plane. No information about delay compensation or refunds being given. No provisions for providing food or drinks for the toddlers/babies/children that had been kept on the plane for a couple of hours."

Cons: "The flight was delayed 3 hours, the boarding was just people rushing downstairs and onto the breezeway, and the seats were just ok."

Cons: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."

Pros: "Crew good and flight on time"
Cons: "Food options more for vegans."

Pros: "Boarding line looked long but it was quick and easy. Seats were more comfortable than other economical airlines. The flight was a short one so no food was needed although offered at cost, and for entertainment I had my music and a book."

Cons: "One hour late. More legroom than expected. Creative fast boarding"

Pros: "Because of the fire to the Notre Dame Cathedral, trains were not stopping on the route we needed to get to to the airport. We left with plenty of time to spare, and because no one at the airline mentioned that delays could be a possibility due to this, we ended up missing our flight."
Cons: "I'm not usually one to complain, but this situation was very difficult and even dangerous. There was zero communication from the airline about this, and we'd appreciate if the airline could pay for our new airfare and our Uber ride from the train station to the airport."

Cons: "Accent and descent were extremely fast and caused ears extreme pain."

Pros: "Plenty space in the cabin and decent leg room on standard seats"
Cons: "Cabin crew are not very warming or hospitable feel like they are just doing their job rather than offering customer service which should be high on any airlines priorities when people are 33 000 ft away from comfort"

Cons: "a glass or bottle of water for free"

Pros: "quick flight staff excellent"
Cons: "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."

Cons: "My luggage box has been destroyed and now I have to deal this task with easyJet"

Pros: "Punctuality!!!!"
Cons: "Crew can be a bit annoying"

Pros: "Good price and a very comfortable journey."
Cons: "All was good."

Pros: "The EasyJet crew are always excellent - friendly and welcoming."
Cons: "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."

Cons: "Forced to throw our only bags into the hold and wait at the carousel for an hour afterward."

Pros: "Very polite and helpful crew. Everyone was a bit confused by my Calton Hard Shell case but they let me on, gratefully. My instrument and all the passengers luggage fit with space to spare."

Cons: "Did not like the 60 EUR charge if you have a carryon and a personal item. Seems like both could fit fine. This is a putative charge compared to the the flight cost. Prefer they allow both and just charge a higher fee per person for the trip or make the extra charge extremely clear when booking. That said because Portugal was playing in the World Cup the attendant let us go without a charge that day."

Cons: "The flight was delayed over 3.5 hours, and the employees were unable to explain the cause of the delay. The employees of the airline in CDG were receiving contradicting information and letting the passengers know contradicting information. They told us they would provide money for food, and the money they provided was only 4.5 euro, not enough to get a bag of chips. The experience going to Venice was horrible with easy jets."

Cons: "Our flight was delayed due to French ATC - not much Easyjet can do about that. Then boarding was delayed for an additional 30 mins while we waited outside the terminal. Then we lost our slot because of the delay in boarding. Then we had to wait in the destination airport for another 15 mins for a gate to disembark at. Overall, a frustrating journey but what is only a 50 min flight."

Pros: "I paid extra for exit row seats (more legroom) and speed boarding, and it was worthwhile."

Cons: "Went to the wrong airport, Kayak is so confusing that when I booked my flight I booked it at the wrong airport."

Pros: "The staff are always pleasant and cheerful"
Cons: "Plane less comfortable than usual. CDG display boards rarely up to date. This flight is nearly always delayed."

Cons: "3 h delay"

Cons: "They didnt give me to carry laptop bag too. Only one hand carry include."

Pros: "The fact that it was on time which is unusual between Charles du Gaulle and london"

Pros: "Ha sido una muy buena experiencia. Bastante cómodo y suficiente espacio entre asientos."
Cons: "No hay internet, ni tampoco entretenimiento. A veces los sobrecargos son un poco exigentes."

Pros: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."
Cons: "I think I do right choice. Easy to board, easy to access but little bit of delay. I hope to be a frequent customer so I don't want to experience future delays."

Pros: "Nothing"
Cons: "Late and the crew wasn't helpful"

Pros: "I take this line to try a low cost trip."
Cons: "It's a trap, if you sum all the fees and extras, then you realize that it's no low cost. The personal are rude, offensive, the plane is uncomfortable, the takeoff and landing were messy."

Pros: "Customer service was good"
Cons: "Delays both ways, hours waiting, no update throughout the process and if we are even 10 minutes late after staying updated online with the delayed flight times, we get told off satimof weeks can't board the flight."

Cons: "You should check and wait for people who are delayed on other flights! Especially when they have checked in! How can you leave 10 minutes before the departure time! when you are always late. You are so not having me as a customer any more. Bye."

Pros: "Fligh attended were so friendly."
Cons: "Boarding was a hassle for not only for us " family of 4" but also for a lot of customers. So basically one of the boarding workers went through the line and ask how many luggage do we have. My dad said she already checked once while we were waiting by the gate. Anyway we made the line and basically the 2 nd time that she checked our loggage and I said we r 4 ppl and each one carry on and she said that besides carry on we had 2 back pack which we fit laptops . She checked and left and when we start boarding the said oh wait here you have 2 back pack so we need to pay for each carry on €60. She not only pulled us out of the line but also asked too many customers to go out of the line and fit even their small purse inside carry on. I was so mad cuz she already asked 2 times Before boarding and she didn't say anything. And during boarding she made us to leave the line and got the back packes inside the carry on . We travelled 3 countries in Europe w one back pack and one carry on. This was my first time ever experiencing this . I would never ever take any flight w easy jet again."

Cons: "Before entering flight we were requested to keep bags in the carry on. This information could have been delivered when making first check in! Lack of courteous manners."

Cons: "It was late by over an hour and their baggage fees aren't clear, each checked bag is $45 euro."

Pros: "Spacious leg room Smooth landing"
Cons: "Flight was delayed 1 hour Conflicting directions from ground flight attendants We had a small purse and a backpack as carry on. The flight attendant let my mom in with a backpack, paper bag, and a small flat purse. My sister and I, on the other hand, was carrying a backpack and a small purse each. The flight attendant told us to fit our purses in our backpacks. We ended up paying for a checked baggage. Even with one carry on, we were not able to put it in the overhead compartment and we just placed it under the seat. We did not mind paying but we wished that the rule is applied consistently."

Pros: "I had the window."
Cons: "Wish I was told up front that I essentially had no seat. Wouldn't have booked it. Price not worth the stress of having to figure out last minute accommodations. Even though I had accommodations in a different location. Having to wait to be last to know if I was boarding was miserable. Justine honest with customers from the onset."

Pros: "Rough landings on two flights. Long waiting time outdoor and the queue was not properly managed."
Cons: "The queue."

Pros: "Nothing"
Cons: "No boarding gate was printed on our tickets. No boarding gate was displayed on the airport screens. We arrived to CDG 2 hours early. But the airline closed boarding a half hour before the flight time on the ticket. We and others were then not allowed on the flight despite the fact that screens at the gate still said "boarding". When we tried to reschedule the Easy Jet information desk quoted us prices significantly higher than those we found online on our phones at the same time. We had to buy all new tickets spend the entire day in the airport and were fined by our hotel for late check in. Huge loss of money and waste of time. AVOID THIS AIRLINE!"

Cons: "They made us pay 47 dollars to check our bags but when we got in the plane other people had the same size bags in the plane. We weren't told we didn't had to check them in."

Pros: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."

Pros: "Nothing"
Cons: "The flight was delayed, they changed the gate at the last minute I had to run fom One end of the airport to another. The food in the plane was not nice and expensive"

Pros: "I regularly fly between Luton & Paris. The Easyjet staff are always happy and professional - on this flight Christopher & Sarah. Their welcome is sincere and the warmth of their hospitality is maintained throughout the flight, as it is with many of their colleagues. I ordered hot food which was not anything beyond OK - but it was as expected, and promptly served on the short flight. The variety of drinks and snacks is good, and the offers on boutique products is worth a look. The flight was comfortable and on time."
Cons: "It seems that fairly regularly the overall experience is marred by inconsistent levels of service by the support services at Luton Aiport (which I believe is run by Menzies). Over several occasions I have waited some time for steps to arrive, and yesterday, it was the availability of coaches to take the passengers to the terminal building. It is as if there is a breakdown in the overall organisation, which is not directly the fault of Easyjet - but being their home base, over which you would expect that Easyjet could exert some influence. The delay was not severe on this occasion, but just takes the edge off an otherwise pleasurable experience."

Pros: "I expected the flight to be horrible, but was kind of surprised by how well it went. Everything was fine -- seats weren't cramped beyond reason. The biggest thing I worried about was our luggage being charged a ton for being overweight, and it wasn't. We probably just got lucky with our check in person, but I am very grateful, and will probably fly easyJet again solely because this person helped me out with our luggage. It makes a big difference to not penny pinch."
Cons: "There's no food or entertainment offered, but I understand."

Pros: "The price of the flight was perfect, so I wouldn't expect much on board."
Cons: "Boarding was nothing short of a "hurry up and wait" endeavor. Board the gangway, wait. Board the plane, wait. Unexpected fretting by various crew about who knows what. Then de-icing. Left 25 minutes late. Then again, the passengers were probably a bit challenging."

Pros: "Flight was ok."
Cons: "I tried to add my suits cases before the flight. I did several times. Finally I got an confirmation that they have been taken the fee which was 44 euro. (I have a copy of the note.) I showed up at checking counter for check in. They said there were no evidence of payment at all. I showed my note. Since I was in the other country And weekend, I really can not access my bank account. Also security reason also. The rep told me The fee is now 47 euro each bag. Now I was asking to pay 94 euro for my suit cases. I spoke to Manager (customer service leader) Celine about whole thing. She saw my picture (it said "you have successfully update your booking. and 44.46 euro has been taken.). She told me it does not mean anything. It just says updated.???? Am I missing something? It said the fee has been taken. I told her I don't mind to pay the fee. I asked her so many times please let me pay 44 euro For 2 bags, NOT a 94 euro for 2 bags. She said there no exception. The computer said NO evidence of payment. I have to pay 94euro for 2 bags because there were no Evidence. There is an evidence. I paid 94 euro at the checking counter for 2 bags. why they were cheap price? There is a reason for that. I learned from this unfair service from EasyJet. I will never recommend anyone and I will never take it in the future. I have should stay with Air France or Virgin Atlantic from the beginning."

Pros: "Low fare"
Cons: "Deceptive and evasive baggage policy. Was prepared to and paid for bags in advance but no warning was given ot option to pay for a small personal item along with my cary on (hand luggage). Checked in and checked one bag at the airport, of course they didnt say anything, then when in line to board all of the sudden I'm a criminal because I have a carry on and a small personal item. They have no xtra baggage fee for a purse sized item, then threatened me "well the flight is full" nothing mire than scam artists."

Pros: "Some English speaking/understanding Crew available in Italy to help you through the process."
Cons: "It's important to pay for Hold Luggage (checked bags) prior to arriving at the airport. It isn't easy to do once you've checked-in online, so take your time in this process as it could save you an upwards of 35 euros for 2 bags. Boarding process is bizzare, if you don't pay for Express Boarding, you should get in line early! Our experience with passengers onboard was unique- no one cares about what you've stored overhead so keep an eye on your belongings if you have anything fragile. EVERYONE brings suitcases onboard it seems. Confusing announcements once in flight, sounded like a beverage service was on its way but never did. Not even water. Flight attendants walked up and down the isle looking for UNICEF donations. No entertainment except for traveler watching. Ultimately we got to our desitation and that is what mattered. Everything else was just a head scratcher."

Cons: "Check in agent trying to charge 60 for bag while it was a carry on size. Then your Arline asking for volunteers to check their bag. So first you attempt to charge then ask for volunteers, make up your mind."

Pros: "The smooth flight, the helpful staff. The onboard selection of snacks wasn't bad either and the prices was what I expected."
Cons: "Nothing really, there was no onboard entertainment but that's not a negative because the flight was short only an hour.."