we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
Quality of food and service is subpar compared to British, Air France, etc. The entertainment choices are limited and the screen is very poorly responsive - one of the worst I've seen - check Air Canada to see a very good one (from all aspects).
Every flight was on time and I sort of like the on line check in. The ground staff at LHR were exceptionally helpful and attentive to the needs of the passengers. I give them thumps up.
1 1/2 hours after boarding the fligh was cancel. After rebooking we fly next day thrue Barcelona to Miami.
In Miami i had to buy new thicket to Orlando and pay for luggage.(American did not accept ticket I received in Malaga)
Finally I arrive in Orlando the third day of travel. Bozena P.
The flight from AMA to Dfw was cancelled . I was told in March , yet no one told us . We had to book that trip ourselves & pay for it out of pocket , even though it was supposed to be part of this flight . We called the airline trying to rebook that flight & was told they couldn't till the next day , yet we could go online & book it ourselves . Pretty poor way to run a business . If we hadn't gone online to check in the night before , we wouldn't have known about the cancellation till we showed up at the airport . Very disappointed with your service
the flight crew was amazing and the confort level was very high with headphones, blankets and a great selection of movies which i highly enjoyed
Food. I got severe diarrhea about 8 hrs after lunch service and was up during the night dealing with it. That lunch was the only thing different im my diet it that day. Ba is a good airline but food safety and having food that might not spoil would be ideal
They were delayed
And they didnt gave me hotel to sleep over
And they changed the direction
And they make my flight about 40 hours it was only 19 hours but they made it longer terrible airways
A bit confusing and not sufficiently emphasized and explained. There were two sets of record finders, two sets of billing. For a while, I was wondering if I was double billed.
I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room.
1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back.
2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me.
3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch.
The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me .
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