Rudest flight attendants ever, waited over 20 for light to be answered and it never was then tried to flag down an attendant who said someone else would come, just needed water to take some medicine Food bad
I was a Wheelchair Assist’ passenger on a London Heathrow to PHL flight yesterday. The process of getting me and my carry-on bag from the ticket counter to the gate was not good at all. It was the worst in my 5 years of experience using this service offered by American. The Philadelphia ‘Wheelchair Assist’ service was, and always has been Excellent! Not so at Heathrow. I was handed off to three different wheelchair drivers; had to sit in a very dingy holding area for 30 minutes while waiting for our gate change announcement; got crammed into a overloaded service vehicle to take me from the holding area to the gate ; was dumped at the end of the line of already-boarding passengers with my heavy carryon and no one helped me up the ramp way at the gate to board the plane. Overall it was a miserable experience!
My flight times changed 4 times since I originally booked the flight. The last time being the day of flight - a 2 hour delay. This meant instead of getting into IAH at 9:30p, I got in at 2:30a. This was very disappointing!!!
The seats. The seat in front of me was awful and when the guy sat down, it flew back and hit my head when I was putting my backpack under the seat, It didn't make for a pleasant experience,
Cancelled flight. Still waiting to get home for grand daughter’s graduation .
Left early arrived early..right amount of talking from pilots..of course had to love the biscuit and water!
As we approached Denver, we encountered quite a bit of turbulence. I know this can sometimes be the case as I frequently fly this route but not on American. My gripe: Usually a pilot or co-pilot alerts passengers to the possibility of turbulance ahead of time. This did not occur nor did he communiucate during what was a pretty rough ride.
When I booked my flight a month ago - I selected a seat. That seat was NOT the one I ended up with when I checked into my flight the day before. This is the second time this has occurred. So, I checked my next flight on Wednesday and Thursday and no seat was assigned. Poor, very poor customer service.
International baggage recheck process in Philadelphia was a disaster. Waited 1 hour and 45 minutes to receive our bags. Waited 15 minutes to recheck bags, flight notification boards were blank so we asked an AA representative for our connecting gate and we were directed to the wrong terminal and gate. Our connection window was over 3 hours and we made our flight by 5 minutes. We pulled away from the gate and sat on the runway for 1 1/2 hours. 1 of our 4 bags didn’t make it to Phoenix. The mobile app for lost baggage didn’t work, the AA rep had to manually fix.
The crew were a bit short and not as warm although they did take care of small details that I requested.
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more
The crew on AA international flights in my experience are generally lazy, rude, and inefficient. These guys did not disappoint.
The plane sat on the tarmac for 2 hours, it was terrible. No drink service during the flight. Terrible
Comfortable seat Attentive cabin crew Asian vegetarian meal very good Not enough drinks were offered during flight No ice cream Snack offered before landing not good very unpleasant taste no choices
Plane arrived late to gate, staff at Philadelphia had no sense of urgency to get people on the plane. Boarding took 15 min longer than it should have because despite 4 staff working at the gate, only one was scanning tickets while the others sat talking to each other.
When I bought the ticket, right away I got a problem, I had to cancel. Unfortunately never ever I will use kayak or Iberia again. When trying to cancel kayak told me to talk directly with the airline, the airline talked to me through whatsap and told me to deal through kayak. Both of u never took responsibility in helping me out. You kayak did not want to deal with me. I called my credit card and now we r disputing the charge bc u have a pathetic customer service.
Ability to select seating would be nice. We were family of three and they had us seated back to back and one of us on the other side of the plane??? That is pretty goofy. Especially when tickets were placed two months in advance.
How to get an aisle seat without paying extra? The young lady next to me was assigned the seat.
Flight reservation was canceled withou notice had to spend the night in the airport
