Perfect flight both ways. On time, courteous staff, plane comfortable and cool. Best domestic flights I’ve had in awhile.
Really low quality food especially for an international flight. The crew also was surprisingly unpleasant except couple of ladies. I know we were not in first class but that’s no reason to treat customers as less.
Flight delayed for two and half hours and then canceled altogether due to mechanical issues. No mechanic onsite to fix so had to send one from LAX.
The airport crew helped a lot, what I didn’t like? We were not informed that we needed to pick our luggage’s, if the crew at the luggage center didn’t tell me I would have been home without my belongings, I was heading out to my next connecting flight while looking for what gate to go to, I asked one of the crews for help, he told me and he also told me to not forget to grab my luggage’s which was chocking, because on my way out the country that wasn’t required, I just hope none of your customers lost their luggage’s because of this.
Check in process was terrible. Lady at counter didn’t know what she was doing
Delayed and took off even later than the scheduled delay time
There was a security issue at the airport and we were unable to land. We circled endlessly and then landed at another airfield for fuel. We then circled the airport again, almost landed but didn’t fully touch down before circling again. I am thankful to the crew for keeping us safe- the issue was the airline and staff at the airport getting us seats on our connecting flights. That part was hours of searching for someone and getting in double my steps.
Boarding was organised and relaxed. Crew were fantastic! Seats were lacking padding causing butt pain and stiffness.
Food from the flight from Atlanta to Santiago was very poor..
The worst part was I was NOT allowed in the lounge even though I was holding a first class ticket and have a premium American Express card. I have flown Business or First Class with many airlines. Delta is the ONLY one who does not extend this courtesy to anyone except people who hold the very expensive American Express card. As a result, I won’t fly Delta if I have any other choice.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
The flight from Cincinnati to Philadelphia was satisfactory and uneventful.
All of my Aer Lingus flights were delayed. The seat I purchased with extra leg room was exactly the same as my previous seat that was free. I would appreciate my money back.
Coming from the EU to the USA, Aer Lingus is a very good choice. You clear U.S. border control while still at the departure airport, so when you land in the States, you don’t need to go through the entry process again — very efficient and fast. In terms of comfort, Aer Lingus is better than the usual EU carriers like KLM, Lufthansa, or Air France, and also better than United. There’s more legroom, and the crew is helpful and kind. The food is average but slightly better than most airlines. Overall, the crew is definitely better than on American Airlines, though not quite at the level of Virgin.
It was fine. Not worth the premium price. Overhead bins were so high I could barely reach and no crew offered to help me. Average food. Lounge in Dublin - 51st and green- absolutely appalling. Plagued with hordes of flies, dirty, meager food and beverages. Shameful.
Dear Aer Lingus Customer Care, I am writing to formally raise a complaint regarding my recent experience on Aer Lingus flight EI53 from Dublin to Seattle on 22/08/2025. Both my wife and I were seated in 15D, 15E directly under a faulty air conditioning unit. Even though the unit was switched off, cold air continued seeping through the sides and blew directly onto us for the entire duration of the flight (over 9 hours). We reported the issue to the cabin crew, but the only attempted solution was placing a piece of food-packaging sticker over the vent. Unsurprisingly, this had no effect. When we pressed further, the crew told us: “It is hard to fix it because we don’t have an engineer on board.” As a result, my wife and I remained exposed to constant cold airflow for the whole flight, and both of us became unwell afterwards, experiencing chills, sore throat and fever at the end of the flight. This has caused significant distress, disrupted our work plans. This experience highlights both a serious maintenance issue and a lack of adequate care for passengers. We therefore request: A full investigation into the defective AC system on this aircraft. An explanation of why no effective remedy (such as reseating us) was provided. Compensation for the illness and disruption caused to both myself and my wife. We ask for a full written response within 28 days. Should this matter not be satisfactorily resolved, we are prepared to escalate the complaint to the Irish Aviation Authority and Commission for Aviation Regulation and other relevant authorities. Thank you for your urgent attention to this matter. Sincerely, Temuujin Tuvshingal Myagmarsuren Ganbold
Best travel day I've had in a long time. Everything went perfectly, no delays. 10 out of 10
Terrible. The test of an airline is how they deal with problems. There is very little to differentiate between airlines. Aer Lingus failed absolutely. They lost one of my bags even though we had more than a 2 hour connection in Dublin. Trying to get it back has been awful. In checking on line I can see that the bag is in Edinburgh and it was supposed to be delivered today. It wasn't. The number we have in the UK doesn't answer. I had to pay for an international call to speak to somebody. All the woman at the call centre could say was be patient wait. I can tell you when it will be delivered nor can I tell you who the courier is.
A little late, but an overall pleasant flight. Staff pleasent hand helpful, a great start to our holiday.
Not JetBlue's fault but Aer Lingus never explained how to transfer to JetBlue.
The space between seats was reduced even further. Could not even open the tray table fully and got compressed the moment the front guy reclined. For a long haul flight it was extremely uncomfortable.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.
I flew Icelandair with my partner from Prague to the US. Overall flight time was around 12 hours, with a connecting flight in Iceland. I have flown internationally for years and with multiple airlines. Every airline serves you a meal when traveling internationally. Icelandair not only did not offer an inclusive meal, but they did not even offer a snack. The only things they served over our long flight was water and coffee. Ridiculous! Never again will I fly with Icelandair.
Best smelling onboard bathrooms ever. Even after use the whole flight. Biggest overhead bins. Most legroom in economy class. Great Icelandiic music. Really nice staff. Icelandair is awesome! (Don’t fly Air Canada! During the strike they lied about no flights available (I booked this flight myself) and hid the process to get money back on their website by obscuring menu titles, then made it difficult and time consuming to fill out. I’m Canadian. Don’t trust Air Canada!
It was good. The air plane is clean and staff were friendly.
Everything sucked. No food, one small glass of water, a tiny coffee, 5.5 hour delay with no customer service. Would never recommend flying them.
The crew was wonderful at check in, the gate and on board. Felt the luggage had more room than the passengers. The seats were smaller than most domestic U.S. airlines. I'm only 5'2" and I had little legroom. There were only 2 bathrooms in coach. Needed more. The flight was very smooth but not the most comfortable.
There was no lounge at Boston for us to use. Typically flying first class overseas comes with lounge privileges. The seats did not recline even a little. My headset only worked on one side. I felt like I was flying on Ryan Air, not Icelandic Air.
The flight was delayed and as a consequence we missed our connecting flight. Were stuck for another 6h in Reykyavik. Appreciated that we got a generous food voucher at least. Would have liked to see more information upon arrival including a person waiting for connecting flight travellers and informing already that we will not catch the flight and directing us to the office dealing with the matter; unfortunately that didnt happen and we hence first needed to find out whether flight had indeed left already and then locate the adequate office to help us with booking us on the next connecting flight. Also my suitcase broke and it is not clear whether it is happened on the leg with Iceland Air from DC to Reykyavik or on the leg with Lufthansa from Reykyavik to Frankfurt. Finally, understood that it is a low cost company but at least provision of earplugs for free would have been nice, instead of making them buy.
Still one of my favorite airlines, but the entertainment options were a bit lacking. It didn't help that my screen didn't work on one of the legs of the trip.
It was extremely difficult to upgrade my partners flight over the Internet from economy to economy, plus. Then it said clearly the checked luggage can be 32 kg. At the check-in counter in Hamburg, we had to pay 100 Euros ( $122.17) for the only 31kg peace checked luggage. We were told because the change was made less than 24 hours before the flight , the luggage weight would not be upgraded. Then they offered me that for €90 I can upgrade at the counter from economy to economy, plus so we can sit together on the flight from Frankfurt to San Francisco. I happily agreed and was charged. €99.($120.95), which I noticed too late. Especially about the Euro 100 up charge I feel upset and it’s a unfair way of doing business!
Take off was not good, too hot inside the plane and seats are beyond uncomfortable.
The company said that it was Condor's responsibility to issue my train ticket, and that I should contact them. But when I did, condor said I have to contact the train company and show them my booking number. I went to the station to board my train and they said where is my bar code ticket. It was a disaster and the people at the train station said how messed up this is and that condor is the worst for putting people through this. I boarded the train with NO ticket cause no one can issue me one even though I paid and it is in my booking confirmation.
Helpful crew in a comfortable and well designed aircraft. My kids also loved the striped design of the airplane.
The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.
There was one flight attendant who was exceptionally rude about the fact that they didn’t have any meatless options left when I told her I was a vegetarian. The boarding process was a bit disorganized and unclear but everything else was very good.
Seats are not comfortable. Some of the food was good and some not so good.
Really, nothing. I flew economy, and received a very good economy experience.
Flight attendants were polite but not attentive. They did not clean cabin throughout trip, and the airplane upon disembarking looked disastrous! Garbage everywhere ! The state of the cabin did NOT leave passenger with a ‘cared-for’ feeling. It looked a total mess. They also closed themselves off in the back of the plane and passengers felt like they needed to knock to get a glass of water. Very dissppointing.
Seats were not comfortable, and the problems started when we landed at Frankfurt airport. We waited more than 3 hours to collect our luggage, as a result we missed the connected train to Brussels. Our plans for the trip were ruined that day.
