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Read more about Virgin Atlantic
Pros: The service and patience
Cons: Everything was great
Pros: Crew are always top notch, free drinks are readily available and entertainment system is great.
Cons: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
Pros: It was a great flight!
Cons: nothing, pretty much perfect!
Cons: Squishy space and very late flight unfortunately
Pros: The food was good. The lane was comfortable
Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.
Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
Pros: The boarding was fast.
Cons: For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep.
Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.
Pros: The crew was maybe average, that was still the best point.
Cons: Extremely tight space. The food was almost inedible. Awful.
Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.
Pros: Movies. Meals. Wine. Freq
Pros: Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)
Cons: Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t.
Pros: The crew was professional, responsive and friendly.
Cons: The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws
Pros: Service, meals, friendly and attentive FAs
Cons: Why do I have to get a new boarding pass in London
Pros: Crew were great. EconomyX is a wonderful seating set up
Cons: Very strange boarding. They got us through the boarding process but then made us all wait in the bridge because the plane wasn’t ready. So now you have a plane load of people all crammed into the bridge. Very poor.
Pros: Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well.
Cons: Economy seating wasn’t that comfortable
Pros: Food and service was ok
Cons: Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful.
Pros: The onboard crew were lovely.
Cons: Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.
Pros: Free everything...food, wine, spirits, movies, etc. Nice crew!
Cons: Seats a little hard, main dinner dish was a little odd but okay.
Pros: The crew were very friendly and attentive through out flight.
Cons: Food was terrible
Cons: Service is super fast
Pros: The food was AMAZING. No, seriously. Everything we had was great.
Pros: Leg room in economy was good. Staff very professional and made a long flight bearable.
Cons: At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth.
Pros: I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'
Cons: Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it.
Pros: Entertainment system worked well. Good choices.
Cons: Food decent, but not enough fluids offered during flight . Was very dehydrated by end.
Pros: Great seat. I did the upgrade and it was so comfortable ...good food.
Cons: They closed the shades immediately when we took off. Creepy
Pros: Safe flight, good crew
Cons: Food quality was poor.
Pros: The crew was friendly and did a great job.
Cons: The seats were a little tight.
Pros: The enforcement of the quiet time to sleep on the flight. The excellent meals. The quality of the entertainment system.
Pros: Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight.
Cons: Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected.
Pros: Australian airports are wonderful.
Pros: Food was great, plenty of it also
Cons: I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat.
Pros: From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service
Cons: Sound didn't work on some of the entertainment choices
Pros: There are lots of relatively new movies to choose from.
Cons: The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash.
Pros: very incompetent crew carrying out orders for a very cheap airline.
Cons: There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!
Cons: Crew had poor communication, didn't seem friendly or helpful, no food given for free and no warnings fhat this was the case. Flight was delayed at takeoff And they did not accurately tell us how long the delay was
Pros: The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful
Cons: We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks
Cons: BYOjet cancelled my flight
Pros: reservations easy to make (like most other airlines) A water bottle, blanket, headset & sleep kit on each seat. Seats were not so close together in coach that your knees were against your chin if the guy in front of you put his seat back. The planes I was on To/from LAX-BNE felt very spacious because of the interior height. 2 free checked bags.
Cons: The food was mediocre--doughy stuff for both meals Not very tasty. The entertainment selection was nowhere near as good as on other airlines. Very Australia-heavy music, old films & TV shows available, as well as some new ones. But no live TV channels, not even current news.
Pros: Very good on board services and nice crew
Cons: At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost...
Pros: The food and service was excellent. Love it!
Pros: Very friendly and helpful staff! Food was very good too.
Cons: More leg room always desirable
Pros: Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor.
Cons: Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight.
Pros: Flight was on time .. Friendly crew. Good entertainment system
Cons: Seats uncomfortable and leg room very tight . Didn't sleep well.
Pros: Everything on-board was awesome...Great job guys!!!
Pros: Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks.
Cons: Very uncomfortable seats, food was bad
Pros: Quick boarding
Cons: With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated.
Pros: We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening.
Pros: We've always enjoyed flying Delta and this trip had been just as nice as the previous ones we have taken through this airline.
Cons: Our stewardess/stewards seem to be incredibly cranky on this trip and very unapproachable. They must have been having an "off" day I guess.
Pros: COVID safety measures
Cons: There was no in-flight entertainment via Gogo app / Delta Studio.
Cons: 100% as always.. delta has never disappointed! Keep up the good work guys
Pros: The crew was very friendly and it was a day fast flight.
Cons: No back of seat entertainment.
Cons: So uncomfortable with tiny seats
Pros: Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching
Pros: How ferindly they where get on airplane and caring they where the hold time on the flight
Cons: They bathroom up front airplane should be first class and back airplane have there bathrooms
Pros: Nice crew
Cons: No leg room for 6’6” person.
Pros: The where very helpful
Pros: The crew was polite and welcoming.
Cons: The seats could have been more comfortable
Pros: Everything. Always an excellent and professional experience.
Cons: The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash.
Cons: Comfort plus seats on final leg did not appear to be different than main cabin
Pros: yes crew were very good
Cons: Notify the delay quickly
Pros: The crew was very good. So was the food.
Cons: The flight was 1 hour delayed
Pros: Good seats
Cons: more leg room is needed
Cons: As usual, the food is pretty mediocre even in first class. Edible but now much more .
Cons: This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!
Pros: Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided
Cons: seats too close from front to back, and not adequately cushioned
Pros: Crew was kind and responsive.
Cons: Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty.
Pros: They let me sleep.
Cons: I will avoid middle seat from now on
Pros: I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available
Cons: No tv screens in each seat...
Pros: I love it when there is a TV screen at my seat.
Pros: Staff very courteous and professional
Cons: I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful.
Pros: really nice cervices
Pros: Staff was friendly. Flight was smooth.
Cons: Media kept freezing. They had to reboot the system several times.
Cons: They wouldn't deal with any flight changes.
Cons: I couldnt check in online and reserve my seats
Cons: Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat.
Cons: It was cold
Cons: Seat, did not get upgraded
Pros: The fact that there were no snakes on this plane :-)
Cons: Same issue... there were no snakes on the plane :-/
Pros: Pillow, comforter, amenity kit were all good.
Cons: Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A.
Pros: Excellent job
Cons: There delay
Pros: on time
Pros: The crew was amazing and the food was pretty good for airplane food.
Cons: The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable.
Pros: Individual screens and earbuds for sale.
Cons: You determined I would miss my connection when in fact I would land and have an hour. You rebooked us on a later flight. We made it in plenty of time and wouldnt even attempt to help. Your customer service is beyond reprehensible. With everything going on in the airline industry you would think airlines would at least attempt to please. The crew in the airplane was pleasant, that was a positive.
Pros: Crew was great, on time flight, clean plane.
Cons: Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family.
Cons: Friendlier crews
Cons: Klm is the best, even on a 40min they served small breakfast.
Cons: Still don’t have my luggage yet
Pros: Planes were on time and connections made.
Cons: One bag delayed as not put on flight and food could be better.
Pros: Comfortable seat, great crew.
Cons: Flight delayed, no USB port and no entertainment
Cons: Staff rude and short
Pros: the drinks
Cons: seat reservation. having to pay for luggage....
Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos
Pros: The space at my feet with the chair in front was a bit akward.
Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)
Pros: quick/efficient boarding - good staff - good food - easy flight !
Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -
Cons: I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got
Pros: Amazing crew
Pros: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)
Pros: the crew was nice
Cons: Seat confort on long flights, leg rooms,
Pros: Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport
Cons: No downsides at all
Pros: very attentive crew
Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.
Pros: The crew!!
Pros: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.
Cons: Boarding could be better
Pros: Was happy to pay extra 45.5 pounds for laugages which was hidden
Cons: Not happy to pay extra money for my case
Pros: The crew was efficient. Flight left on time. Food and wine served.
Cons: No entertainment.
Pros: Restrooms clean, decent food and drink, nice cabin crew.
Cons: No complaints
Pros: Everything was clean and well organized.
Cons: The flight was delayed 1 1/2 hours.
Pros: I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks.
Pros: Good services!
Pros: Good service onboard, good food. On time.
Pros: On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!
Pros: Good information and helpfil boarding.
Cons: Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area.
Pros: Absolutely nothing!
Cons: the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM.
Cons: Please Endeavour to put the expiration date on the food served in the flight.
Pros: The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM
Cons: They stole my money
Pros: The food and the punctuality
Cons: The technology in interteiment is not touch screen
Pros: quick and relaxed
Pros: The sandwiches were simple yet just the right touch, on all four flights.
Pros: Wider seat than most business class
Cons: Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward
Pros: The crew service is impeccable. Ground services very friendly and professional.
Cons: The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones.
Cons: Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.
Cons: Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!
Pros: Crew service
Cons: Flight delayed.
Pros: The staff was fast and curteous.
Cons: There is not anything to complain about besides the usual discomfort of travel.
Pros: quick boarding, responsive Airline stewardess, very polite.
Cons: temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner.
Pros: Speed, crew, and reliablity.
Cons: Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though.
Pros: Excellent service, excellent food.
Pros: Wide selection of entertainment, food was good.
Cons: Boarding unorganized, but that may have been more of a passenger issue then KLM
Pros: A nice short flight
Cons: We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?
Pros: They flew full speed to catch up with the delays.
Cons: Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least.
Cons: Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them.
Pros: Captain was updating us with the delay status.
Cons: You have to be gold to get the priority boarding. In other countries I can do it with my silver status.
Pros: Overall, good flight
Cons: There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy.
Pros: The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris.
Cons: There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight.
Cons: Seat recline was broken- wouldn’t hold position.
Cons: New variety of food
Pros: Amasing crew
Cons: No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not.
Cons: Both flights through Detroit were re-routed, our luggage was lost for 4 days.
Pros: Amazing crew and on time flight
Pros: Great crews, excellent customer service
Pros: The schedule and timing
Cons: The airport, some of the crew, the aircraft seats, the entertainment system
Pros: The comfort of the flight snd kindness of the crew.
Cons: My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected.
Pros: The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early...
Cons: Lost my luggage.
Pros: The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083
Cons: Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!
Pros: Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience.
Pros: Food was ok.
Cons: Very little room in economy class. For a 6'1" person, it's impossible to get comfortable.
Pros: The crew was very gentile.
Cons: No enterteinment on the plane.
Pros: We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)
Cons: Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me.
Pros: It was only 2 hours
Cons: Small plane, no movies
Pros: I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good
Cons: I didn't really use the in flight entertainment - the usual movies, tv etc
Pros: Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable
Cons: Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too.
Pros: The size of the plane was nice. They had a good move selection. The vegan meal I was given was great.
Cons: It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well.
Cons: The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals.
Pros: That flight have been short
Cons: Fly attendants have been in hurry when they served snack
Pros: Easy, fast, comfortable, no hassles
Pros: Plenty of seat space
Cons: In flight entertainment and call button was broken ... crew never passes to ask if you’d like water.
Cons: Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights.
Pros: Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak.
Pros: Nice crew, free snacks
Cons: For taller people flying economy sucks . The seats are always to small
Pros: Punctual, great food in Premium Economy, friendly crew.
Cons: Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups.
Pros: The food, the service and everything else is fine, quite good.
Cons: However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight.
Pros: Hospitality of the flight attendants
Cons: Toilets could hv been cleaned more often
Pros: Boarding & crew (inc ground staff & check-in) all good.
Cons: Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies.
Pros: Nice food Right in time Police and customs formalities easy
Cons: Poor comfort in business class No entertainment at all
Cons: There are always delays. Today it was that internet was down.
Cons: the food is terrible.
Pros: Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority
Cons: 2 hours delayed...
Pros: The crew nice people, boarding was fast and pleasant, the flight was pretty good
Pros: The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!
Cons: Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!
Pros: Being able to have my meal at the airport before my flight so that I could sleep in comfort.
Pros: Crew and boarding, not much else to talk about. Late for take off, but made it on time
Cons: Late leaving and arriving.
Pros: Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost.
Cons: Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board.
Pros: Seats were comfortable with good recline. Food was good, but not excellent.
Cons: They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc.
Pros: Boarding was very efficient
Cons: Losing my luggage after checking it at the gate when volunteers were needed.
Cons: I was forced to rebook my 3rd leg after taking trains in the middle.
Pros: I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight.
Cons: I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed.
Cons: No entertainment or usb plugsto charge.
Pros: Pleasant staff.
Cons: I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room
Pros: Good seat
Cons: Free food
Cons: Best flight and touch down ever.
Cons: My window seat didn’t have a window
Pros: First class check in was smooth and efficient ! Love the passage way that lead me directly to lounge
Cons: Service in the lounge should be improved and there is no clear direction of which gate ie Gate 10A / C / E etc when boarding . Had to check a few times to ensure it’s the right gate
Pros: New plane.
Cons: Plane was late to arrive so we were delayed about 30 min. However we had sufficient notice from BA and KAYAK regarding the changes.
Pros: It was a quick boarding process and a quick flight! We were early!
Cons: I didn’t get any snacks, and no entertainment.
Pros: It was short. The crew was friendly.
Cons: The drinks and snacks were not complimentary.
Pros: Staff were friendly.
Cons: Heathrow’s use of buses to move passengers around is ridiculous for a modern airport. No water offered on flight exacerbated by dehydration from previous flight. All refreshments for a fee. I will not fly BA again if there is an alternative.
Pros: Quick, smooth flight and a polite captain
Cons: Late leaving and arriving and baggage took forever to be delivered to belt.
Cons: We couldn’t get on the flight. We arrived late because of an earlier flight but were at the ticket area before this flight even started boarding. Our boarding passes would not print at our departure location and I wasn’t able to check in online for it because it kept linking to the American Airlines website for checkin. We tried to print our boarding passes at the kiosks but it said we needed to seek assistance. We were misdirected to the ticketing/rebooking line which we sat in and watched the board change to boarding and later gate closing. There were only two agents at the desk helping the completely full queue. We were told that our reservation was apparently already changed to a later flight for some reason. Being delayed seven hours is a great way to start a honeymoon off.
Pros: It was cool in the plane on a hot day.
Cons: Nothing to report, all was normal. The safety video is awful.
Pros: Ease of boarding
Pros: It was a short flight
Cons: There is a charge for beverage service.
Pros: Crew was very nice and helpful, even for such a short flight
Pros: Not yet done.
Cons: My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure
Pros: Arriving in Paris
Cons: They have a fare that does not charge for Regular Bags....we booked it unknown toy us assuming we each could take a regular bag for no charge....well we have ended up paying an extra 400+ pounds for our bags to go each way to Paris and it has ruined our first time to Paris. The fare online was foreign to us and deceitful being from the US in every way. No one could even work with us or was willing to make a decision but everyone seemed to agree while still charging. No more British Airways Deceipt!
Pros: The trip was short flight and on time
Pros: Love BA airlines. Just be on time get on the plane and they will get you to where you want to go.
Pros: Lucky enough to get an empty seat next to us.
Cons: Forced to gate check a bag for no reason; there was plenty of room and other similar bags were allowed through.
Cons: My previous flight was delayed at the start and further in flight so I missed my connection. LHR makes too much use of buses.
Cons: You charged me for coffe after flying all night
Pros: Every thing on time no Daly
Pros: everything went smoothly
Pros: We made it safely
Cons: No USB or outlet ports for charging the devices. Excuse me, but it is 2017.
Cons: We booked online with a major travel booking site and got Much chaper seats than aa offered. However, they wouldnt assign us a seat until at the airport; what a hassle.
Pros: I had extra leg room.
Cons: The TV screen was in a stick and it had been used so much that if I didn't pull it forward all the way it would not stay up. Then when you try to put it down it hits the wall in front of you and doesn't tuck in.
Pros: The flight was very short, and comfortable. I fell asleep 5minutes into the air and woke up 15minutes before landing; shortest flight I've taken yet.
Pros: The crew was excellent and very professional, the flight was on time and the meal service was decent
Cons: The equipment was American Airlines and was seriously outdated, the ife was not on every seat and the seats themselves were horrible
Cons: It has been a week and British airways still hasn't delivered my suitcase.
Pros: Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom
Cons: My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards
Pros: We appreciated the friendliness of the male Flighr Attendant during the boarding process.
Cons: The landing announcement by the female Flight Attendant was inaudible (too close to the microphone?), and very uninspiring especially for tourists who were landing in wonderful Paris(!!!!!!!) from a 20-hour travel day. Wow.
Pros: Cabin crew always professional. The cabin was fresh and new.
Cons: the leg room In club Europe is appalling. No premium feel at all.
Pros: The crew was great!
Cons: There was no entertainment and that is a must on any transatlantic flight
Cons: British Airways didn't have my leg of this flight (London to Paris) as part of original checkin from Austin to London. As a result I stood in Customer relations line for 90 minutes, missed my flight, and was separated from other member in my travel party who didn't experience same problem and we were both on same booking confirmation
Pros: My flight boarded easily,left on time.
Cons: The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it.
Cons: Flight delayed multiple hours. Sat on Tarmac for 2 hours. Baggage lost for two days. Worst experience flying ever.
Pros: Saved 5 hours by being changed to a non-stop for the same fee.
Cons: Working with Iberia to get accessible seating took ten irritating phone calls.
Pros: got there alive
Cons: booked British Airways, got American Airlines. I didnt want American airlines. I would have booked American Airlines if I wanted American airways. there was no indication that the flight would be operated by any other than British air until I got to the check counter at British airways, and they sent me to the excruciatingly long check in line for American.
Pros: That it got to my destination, eventually.
Cons: The co-flight wasn't made clear to me. This was an American Airlines flight as is my return. Beyond the brand and gate confusion that resulted from this, the flight was delayed a couple hours and the plane looked like it hadn't been refurbished since the 70s.
Pros: The customer service people were very helpful after we missed our flight but it would have been better if they were proactive in helping passengers who had limited time to get to their transfer gates.
Cons: Reactive rather than proactive staff ... They should have informed us of a fast track lane if there were any but too many were standing around not helping. But the system was terrible ... Maybe it was just that particular day.
Pros: Crew and food were great as always between LHR and CDG.
Cons: No leg room in business class. Normal LHR air traffic control delays.
Pros: Good choice of entertainment.
Cons: Thd boarding was delayed. The food was terrible. Thd breakfast was barely edible. For such a long flight, our flight attendant didn't even check on us after serving the meal and appeared bothered to even be there. In all fairness this was an AA flight not British Airways.
Cons: I booked a british airways flight and found myself boarding a partner company plane of American Airline with not personal screens, with a very chaotic boarding and had a 40 minute delay.
Pros: Arrived at my destination
Cons: Bought British Air tickets, got their partner airline American Air flight instead and didn't know of this switch until after purchase. Very rude! Crappy old plane, departed late, crappy food, mediocre service. I wanted British Air specifically as they are good in these areas.
Pros: Crew was friendly and helpful. Flight smooth.
Cons: Selecting seats was impossible because it was a British Airways flight operated by American Airlines - when I selected change seats on BA site it would send me to AA.com and when I tried selecting seats there it sent me to BA.com and on it went circles. I was finally able to select seats at the airport. Flight would have also been better if on demand entertainment was available at each seat in coach like newer planes.
Pros: For a reasonably priced flight the comfort and free drink/snack were above average and very much appreciated.
Cons: BA's online check in let them down though; the server kept crashing. They also wanted to charge £15 to pick one's seat, even at point of check in, a tacky ploy to pad profits. Forgiven on this instance as the flight was only 50 min, but would make me think twice for any longer distances.
Pros: Direct airline
Cons: Delay, as usual on this rout because the airplane is too old and always have michanical problems From the inside it looks too old
Pros: My brother get injured .... They did not assist him whith any help to go to the hospital
Pros: There were free snacks. Not much, but since free snacks are almost non-existent on flights in the US,, something is better than nothing.
Cons: We were delayed 3 hours which is frustrating. The plane was an older model with small seats, no individual TVs, poor food ( to be truthful, the food was typical airline food.).
Airlines flying from Pasco to Europe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pasco to Europe
Masks required on board, masks provided on flights from Pasco to Europe
Social distancing seating
Middle seats unavailable to book on flights from Pasco to Europe
Testing for antibodies, testing for symptoms for flights from Pasco to Europe
Waiving of change fees. Search flexible flights from Pasco to Europe