Someone rebooked my Alaska flight to a much later Delta flight. Now I am sitting at the Seattle airport after a long international flight and have to wait another 4 hours even though I would have been able to catch my initial flight
I was very surprised that at the Seattle airport, Alaska's main hub, that the gates were very small and very close together, and it was very hard to discourage between my flight, and the flight next to us going to Boise and the flight next to that going to Denver. Denver. The audio for all three Gates was at the same level, and almost impossible to differentiate unless they actually said their flight number and location. Location. People tried to get on our plane, before they were ready, because they were confused about the Denver announcements. We were on a Boeing 737- 800 00, that must have recently been redone. It actually had USB--c ports which really surprised me. The Apu was out on the plane, so when we got on it was very very hot. A lot of people were complaining. The gate agents were very professional, but it was a lot going on and even though there were two of them, I think they could have used another person to help them. Mandy was particularly helpful in getting me a window seat. Flight crew was up to the usual Alaska airline standard, which is very high. Can we please get another snack then garlic pretzels? It would also be nice, if they knew ahead that the flight was full, to offer to let us check in our bags for free at baggage check, and not at the gate!
On time, good seats, not overly full, up beast positive crew.
Airport security lines in Seattle were awful. The only staff that was pleasant and made the trip more enjoyable was the young woman at the gate in Seattle. She was so pleasant and helpful. Flight attendant on the plane seemed like she would rather be anywhere but on that plane.
People were friendly. Flight was a little delayed. Maybe I missed the reason for it. Overall a nice experience.
Crews were friendly enough. To help the airline I checked my carry on baggage. Typical "gonna be a full flight we need 19 carry on bags to be checked to help out". So I helped out only to have to wait 30+ mins for my luggage and risked not getting to my car rental on time. The return flight was delayed. Kept hearing employees say something about "they didn't have any power" which is kind of concerning. The air flow and air conditioning was insufficient. It was warm and stuffy during the flight. Plus no free wi-fi......Booooooo!
Flight maintenance was on so that flight didn’t go able to fly out to Seattle and Inhad to get another flight,,
I upgraded to a better seat and it was much more comfortable. Nobody serves food anymore and actually on a 2+ hr flight not necessary. I didn’t even get water.
I'm tall and the seats do not have a headrest so its hard to get comfortable. Staff and checking were all great.
Flight got delayed like 5 times, then they put and ada passenger in the back of the plane.
Very good flight. Crew was great. No issues and we even arrived early.
The flights are constantly late anymore, and they won't even give you a glass of water on the plane. For years, they were able to do a service on this flight from Atlanta to Knoxville and Knoxville Atlanta now they say it's too short of a flight. You can't even get a quick drink of water.
We sat on the runway for over an hour before departure. That was unwelcome.
My service light was on 15 minutes before I had to get up and find a glass of ice. And I was in business class. The meals were not for either my wife and I. She did not eat the entire 10 hour flight and I managed a bowl of soup. I was expecting much more from business with what we paid.
The Boarding process was great. Particularly since my wife and I require assistance. The flight attendants were amazing. We travel frequently; they honestly were a cut above. 😀
The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
Crew was nice, meal was good. Entertainment had to be rebooted 3 times and still did not work. Turns out there was residue on screen, it needed to be cleaned to prevent the touchscreen buttons from continuously activating. I had entertainment for the last 45 minutes of a 5 hour 45 minute flight. Really unacceptable for first class. Flight attendent indicated your cleaning solution creates this problem. Seems as if this is widely known, you should be using a different product or cleaning better. Really really disappointing which simply added to the wi fi on your planes with reliably never ever works.
Snacks and included beverages were appreciated. Boarding went smoothly. Plenty of overhead bin space. Seats get very uncomfortable after a couple of hours. After waiting 10 painful minutes for my walker, a very nice Delta guest agent pushed me in a wheelchair to the gate. It was finally delivered to me after another 15 minutes . Our checked bag was on the carousel long b4 I was able to retrieve it. Fortunately it was still there but somewhere along the way the straps we used to secure it were removed and and were not reattached. Wish I had made note of the agents name.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
The cabin temperature was nice and cool. The wifi was not working.
Flight delayed two hours , missed connection flight then connection cancelled- horrible experience with hotel
Omg the disaster at the security was on another level! “Go to this end, sorry closed now, go to that end”. Ridiculous! This took over an hour! As far as the airline was concerned although I booked nearly a year ago I couldn’t get my bag tag - stand in another 15 minute line or my seat on Hawaiian Airlines- 5 more minutes! Then my TSA status was denied. Like what the heck! Makes a person not want to travel with this amount of incompetence
The Honolulu Hub needs 2 to 3 times the amount of things to do as well as shuttles that transport to/from gates and terminals. Arriving from OCONUS locations; transferring to CONUS locations its a miserable experience. Fetching and re-checking bags, then returning to a gate across the airport take longer than any other large airport. If youre confused by what I mean, the process goes like this: Disembark plane Walk a mile to the main terminal Walk half a mile to baggage claim Wait 40 minutes for baggage Walk a mile to re-check-in baggage Wait 20 minutes for checking in those bags Fo back through the wrong TSA line because the signage is poor Almost miss the connecting flight because your gate is across the airport.
The checking was disaster, the crew wasn't behave well. It took us two hours to check in, after that thr line at the TSA was long, we barely make the flight. Bad airline
Fabulous if you have a portable wheelchair. They can store it in the galley and you can just walk out with it. Really nice and the flat seats are just incredible, very nice. iPads for movies, also pretty nice,
The crew were exceptionally nice and accommodating. My wife was tired after the flight from Haneda, Tokyo. They let her sleep and served her dinner later after she woke up, before we landed in PDX.
No charging outlets worked. Other than collecting trash attendants didn’t come around. No one could hear flight attendants announcements during the flight. Seat pads were horrible. Sitting on a board for 5 hours. What happened to Hawaiian airlines comfort, hospitality, and extras? Our pilots did an excellent job trying to minimize turbulence and incredible job in landing in windy conditions.
There was no wifi available at any price -- the plane did not have wifi equipment. Movie choices were blah - hits from the past; nothing recent. The food was blah airplane food. They should have had Mai Tai drinks available as per the Hawaiian Airlines magazine, but they had none onboard.
I like that if they asked you to checked in a bag at the gate they give you priority to board
Horrible food and crew. Crew were laughing and talking loud while people were trying to sleep
Lost one piece of luggage even though I checked in 2.5 hours before the flight
For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
Very easy ! Use the kiosk and bag drop and right to security within 10 min
Checking bag at terminal was horrible. No agents to check us in and only 1 kiosk working. Boarding went ok. Crew onboard was very scattered rained. Missed our row while serving and then didn’t see them hardly again.
Crew was amazing, takeoff wonderful. The bathroom was disgusting from before takeoff the odor made the flight uncomfortable as you could smell the bathroom from the center of the plane where we were sitting. Smelled like raw sewage. My daughter was throwing up as we landed due to the smell and horrible turbulence as we approached Newark.
Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable
Horrible! Several delays and then was cancelled! I spent over 24 hours in the airport and was unable to get a hotel or food voucher.
The entertainment is a bit limited, it would be better if they added some games to play besides the movies and tv shows. But the seats are comfortable and the crew is polite
Allegiant canceled the flight. The flight the next day was full. Allegiant did not provide any compensation besides a refund. Last time on Allegiant.
Seats were very uncomfortable and being charged for snacks and water.........
Allegiant actually impressed me, original inbound flight from PBG was so late they gave us a bird inbound from Des Moines and only left 1h late and gained 40 minutes back in the air. Comfortable flight with no frills but no complaints.
Flight was delayed. Crew was good but hot coffee was not available.
Great. No choice for n/a. No food or entertainment options
No food is available without purchasing it and there is no in-flight entertainment. Both of these are OK because we got an inexpensive flight from Allegiant and, otherwise, our experience was excellent.
just had water and there was plenty of leg & seat room. But then i don't weight 220#s!!
Not totally their fault- screaming kids that had zero parent intervention.
It was cold on the flight. The crew was very pleasant. I didn't order any food. We were delayed due to Captain waiting on maintenance log. He kept us informed though. The flight itself was smooth. I would definitely fly with Allegiant again!
I had a fantastic experience with Allegiant. I had wheelchair assistance and they helped me find my luggage and brought me to my car. Even loaded my luggage. Wonderful service!! Thank you Allegiant!
