Employees are always helpful and professional. The flight was 30 minutes delayed but everything else went seemlessly.
Previously there were complimentary beverages served on short flights with Alaska Airlines. It was a very nice amenity and would love it if Alaska Airlines brought back that service!!
Initial flight was delayed, which caused me to miss my only connecting flight.
I'm tall and the seats do not have a headrest so its hard to get comfortable. Staff and checking were all great.
Don’t cancel the flight, had to spend a whole day sitting in the airport.
The flight attendant was very rude when I boarded. He expressed how he couldn't understand how I was able to bring two "oversized" bags onto the plane and "just this once" he would allow me to try to get my soft-sided duffle bag in the overhead compartment. These two oversized bags consisted of a roller computer bag that is small enough to fit under the seat of a small regional jet and a soft-sided duffle bag with a removal wheels system. Prior to the pandemic, I traveled for work twice a week. I suffer from neck and upper back issues and because of that, I researched carry-on luggage, looking for the smallest carry-on that would fit my needs, a 17" "under the seat" roller bag. How on earth is a bag, small enough to fit under the seat considered OVERSIZED? Then when I asked for an explanation, as I like to be an educated traveler, he got very indigent and "passed me off" to someone else to talk to me. The explanation I was given was it had to do with the wheels and the size of the luggage is not taken into consideration, REALLY? No one, in the general public would automatically understand that the presence of wheels on a piece of luggage would throw it in the Oversized" category and for the Alaska staff to not have the ability to make a logical decision and think for themselves to offer a reasonable level of customer service speaks to the culture of the company and where Alaska places customer service in their priorities. Your c-suite should spend a day with the Nordstrom's and learn a thing or two about creating a culture of reasonable and responsible customer service.
Shari, flight attendant was impatient and rude. I am a seasoned traveler and I know how passengers should be treated. We were boarding with family and we were trying to figure out our seat assignment and instead of lending us a helping hand she yelled at us and embarrassed us. We were literally there for less than 30 seconds and she made quite the show about us getting out of the isle instead of asking if we need assistance. I could not believe how rude she was. My husband and children were with me and can attest to her rudeness. After she yell at us to "get out of the isle, she literally went the opposite direction of the people boarding, towards the front of the plane and held up the flow of boarding herself. I think she has an attitude problem which needs to be addressed. It takes a lot to make me mad, I am a very peaceful person and because of her rudeness, I was upset. That is not the way passengers should be treated,
I liked that I arrived safety to Seattle then Honolulu . However, flight was delayed twice in Pasco. I still had to pay for checked in bag. My bag was lost and shown "still on counter at Seattle." I didn't get my bag until 8/2/24 in the evening when I arrived on 8/1/24. Terrible experience .
Alaska crew was so friendly and made the trip great.
I was happy with my whole experience, and it was a smooth flight. Thank you
The crew were very respectful. And also they were welcoming.they did help us locate our seats.i enjoyed.
Terrible. Waited on runway for 1+ hour after landing and then was brought to wrong terminal
My experience with Delta started with my luggage being found ripped open with items missing. The baggage office told me to bring the bag, and I wanted them to see how I found it. The agent refused, so I carried my bag into the office myself. The agent was nice enough to fix the zipper and gave me a red card with a number to call. I followed the steps; first one department, then the baggage department took over. This took more than two hours on the phone. The return flight was okay. The flight lead was checking her meals and then asked if we wanted anything before departure. However, throughout the flight, I had to ask for things because she was reading her book;which I have no issue with if she had been more attentive. At the end of the flight, the pilot appeared annoyed with the flight lead for not following his instructions regarding a meal he had requested; a chicken sandwichand said, "I asked for that for the flight." On the positive side, my work event in Vegas went well, and now I'm home relaxing.
Awful. There was an unexpected delay of nearly three hours because there were not enough flight attendants. I understand this is likely due to FAA regulations; but in that case, Delta should coordinate with smaller airports such as RDU to have extra flight attendants on the ground and "on call". In addition, this was the second 2-hour+ delay to Boston on this route in one week.
It was strange that the flight attendant was so adamant about having phones turned to airplane mode that he was calling out names from networks shown and waiting until they were all gone. I've never experienced that before, and after already working through an hour+ delay, it felt tone deaf. I take dozens of flights per year and have never experienced anything similar.
Flight was delayed multiple time and for more than 1 hr. My onward flight from BOS to MCI was also delayed. These delays have caused me so much inconvenience and Delta does nothing to ensure flights take off on time. No one knew why the inbound flight was delayed and what was the issue.
This flight was originally delayed by ~45 minutes; which is fine. However, there were additional delays due to late offboarding of the prior flight, unclear issues with the boarding process, delays on the tarmac, and exceptionally long taxiing. None of these issues were communicated proactively. Additionally, the flight had exceptionally rough turbulence, which led to a very uncomfortable flight and no traditional beverage service. Again, this is understandable, but it was not communicated up-front by the flight team.
My flight was delayed by 4 hours in 30 minute increments. The gate agents were amazing but the communication was not. We were told that there was a maintenance issue but they didn't know what it was. That didn't inspire confidence. Then they said they found it and it was fixed and the pilot just needed to sign off. Then the pilot needed to talk to the other pilot from the arriving flight and we'd be fine. Then we were waiting for the pilot to call back. Then the maintenance issue wasn't fixed. Then they decided we were getting a new plane (why didn't they decide this earlier??). Fine. But then they announced we were changing gates AND terminals. And we were boarding in 20 minutes. So we all had to run to the new terminal gate. We could have taken off at that time, but we then had to wait for all the people who rebooked on a different flight to book this flight again. That took 30+ minutes because there was only one gate agent. When everyone ditched this flight, I saw it as an opportunity to upgrade to comfort. Delta, the greedy jerks they are, charged me $121. After their delay, their fault, their issues, couldn't even discount an upgrade. They only handed out $12 meal vouchers for the delay. I can't even get a snack from starbucks for that.
Much better than Latam, the worse airline company ever. I hope I don't have the need to fly Latam ever in my life again.
My flight yesterday evening was delayed 3.5 hours with no water or food service. Poor experience
