Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Kalamazoo
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Scores according to KAYAK customer reviews
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Cons: "Breakfast could have been offered."
Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."
Cons: "Delayed flight ruined it."
Pros: "Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated"
Cons: "Nothing I can think of."
Pros: "Missed it"
Cons: "Give back money"
Pros: "Friendly crew. Landed early."
Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Cons: "Safe and happy travel!"
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "On time this time"
Cons: "No video screen"
Cons: "The comfort seats are not that comfortable"
Pros: "Good customer service in person"
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Pros: "Not like"
Cons: "I have Sky Team Elite Plus Platinum but not fare anything!"
Pros: "Ease of check in and friendly people"
Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
Cons: "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Pros: "There was one helpful lady"
Cons: "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"
Pros: "The staff"
Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pros: "one i got to gate i could relax"
Cons: "scary making connection from AA flight arriving int'l terminal"
Cons: "Late. No legroom"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Cons: "On time"
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "Airplane was good, boarding was fast."
Cons: "The original flight was canceled and a new one substituted - basically they wanted to fly a smaller aircraft (via a different regional carrier) so the flight number changed. PHL did not have the new flight info displayed at the Departures board or on the screen at the gate. Caused a little anxiety."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Pros: "The movie was good and the seat is comfortable"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "Hard to say...it seemed good. I would have liked complementary baggage check"
Cons: "Equipment delay"
Pros: "On time"
Cons: "During boarding female staff disengaged, not calling passengers to her podium to take boarding pass. She made boarding much slower"
Cons: "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
Pros: "Smooth ride"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Cons: "Delays sucked."
Pros: "Highly skilled pilot."
Pros: "Entertainment availability for free"
Cons: "Chargers so we could watch free movies or screens to watch movies on instead of our own device"
Pros: "Orderly boarding and on time."
Cons: "Nothing, all was great."
Cons: "Beat up baggage"
Pros: "Things went very smoothly."
Cons: "Long layover"
Cons: "Nothing. It was cancelled with little to none explanation"
Cons: "Outdated airplanes"
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Cons: "No food, no entertainment, no room for luggage, no good."
Pros: "There was an extra seat and they allowed me to move there. Superb entertainment!!"
Cons: "They guy behind me kept kicking my chair"
Cons: "They broke a wheel on my luggage."
Pros: "I liked that food and entertainment was included without additional charges, even a glass of wine."
Cons: "Not too comfortable to sleep in."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Pros: "Took off and arrived on time."
Pros: "All is well."
Cons: "No worthwhile complaints."
Pros: "It was just great"
Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"
Cons: "Trtvr Rrrrrcffrrcr rr crfrr"
Pros: "Clean equipment and good food"
Pros: "Good food & movies."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The Spanish staff were nice."
Cons: "Air plain was old."
Pros: "Everything was fine except..."
Cons: "Kosher meals were so so."
Cons: "The video screens weren't very good. You had to tap screen multiple times to select a choice."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Cons: "Always delayed"
Cons: "last minute seat change to front of eco cabin (no foot room or small bag allowed)"
Pros: "The crew was very kind and welcoming."
Cons: "The seats are much tighter than Southwest and Virgin. My husband and I are taller (6' and 5'9" respectively) and our knees kept bumping the seats in front of us."
Cons: "WiFi could have worked."
Pros: "Baggage was delivered to the carousel before passenger could get there. No waiting! Well done!"
Pros: "Left on time. Deplaned into a tunnel, which was great because it was raining"
Pros: "Staff is great and on time"
Cons: "It was Hot...AC was not really working"
Cons: "Crew was great. Long wait for operations on the ground to pull plane to gate was only negative."
Pros: "Truly don't remember his name but there was one young man on the plane that was very helpful highly recommend he's only been with the airline about 8 months and what is professional in every way thank you"
Pros: "Made up slight delay on take off in the air"
Pros: "The flight was nice crew was nice"
Cons: "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"
Pros: "Gave us a hotel voucher"
Cons: "Late by an hour and made us miss our connecting flight then lost half our luggage and we had to wait 1.5 hours for it"
Pros: "Arrived early!"
Pros: "Quick and easy to board."
Cons: "Computers went down with United made us late missed our connection......no communication on what to do."
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Pros: "boarding, flight attendant very nice"
Cons: "narrow seat, small aircraft"
Pros: "Nothing except when it was over."
Cons: "Two aborted takeoffs. Four plus hour delay. Missing all my connections. Wine dumped on me. Insufficient food vouchers. The absolute worst customer service trying to receive compensation."
Pros: "Friendly staff Easy boarding"
Cons: "The flight had no snacks. The seats werent comfortable."
Pros: "They let me on the flight after I ran from the first flight to this. My first flight was delayed over 1hr. Thankfully (and it's ironic that I'm grateful) that the connecting flight was also delayed by 20 min."
Cons: "Why can't we be places on a temp standby if there are delays? They had to give me a whole new ticket when I was able to board because they gave up my seat when they thought I wouldn't make it."
Pros: "the crew on the flight, so nice and funny"
Cons: "the time it took to board and take flight"
Cons: "Everything was great except a stewardess that was flying on the plane not working got her suitcase then her carryin and her purse and literally was holding up everybody behind me while she was getting it all hooked up. The stewardess that was working when we got to the door said she was sorry she should not of done that. Hook it up when your off the plane I guess. Otherwise it was great."
Pros: "Arrived safely"
Cons: "No food, no entertainment , no reading material , seat uncomfortable"
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Friendly crew and smoothe flight."
Cons: "Seats are too narrow. Flew from Newark to Orlando and had free bag check-in. Had to wait until the end to get a seat assignment."
Pros: "I was able to get to my destination safely"
Cons: "Poor customer service and lack in interest in helping with a situation that I had with connecting flights and very limited time."
Pros: "Right on time. Smiling faces. Comfortable seat (Premium economy)"
Pros: "I learned to stop flying Air Canada or United affiliated partners"
Cons: "Just about everything else"
Pros: "The staff were great; despite maintenance issues they strived to keep updates shared as best as possible. Overall a good experience. Would have preferred to have been given a more definitive timeline rather than continual 10-15 minute late notices. In any event it was a comfortable flight with professional staff."
Cons: "This was a tiny cramped plane and didnt have much comfort."
Pros: "See above... United is the worst airline out there!"
Cons: "Horrible attitude by staff at the baggage service desk"
Pros: "The crew were nice and even if they were stressed didn't show it one bit."
Cons: "With a flight based out of Denver, I'd have expected you to be a LITTLE more prepared for the inclement weather, and not be delayed over 12 hours with thousands of other people."
Pros: "Personable staff, great flight time and an awesome landing."
Pros: "Liked that it was fast flight, good service"
Cons: "Didn't like that it was soo small and the customer service when boarding were not the nicest people at all very rude"
Pros: "Good crew on both legs of my flight. Airbus from LAX to Chicago was a bit tight, but Chicago to Norfolk was pretty comfortable (different plane). . The SINGLE MOST IMPORTANT thing about this.....and any other flight.....is leaving your place or origin and arriving at your destination SAFELY and without incident. For this, I'm always happy for an uneventful flight. Thanks United."
Cons: "You DO have to have the United app to watch any entertainment. This is kind of a downer. If you have WiFi on a plane, why limit it to just ONE app? Standard snacks and drinks so nothing special there"
Pros: "Heidi was nice and efficient"
Cons: "My flight was delayed by unknown amour of time. Had to be assigned to another flight. Made me miss my ride home from the SF airport."
Pros: "Getting home"
Cons: "Basically the noisy complaining people on the flight. Not United's fault - just annoying."
Pros: "I appreciated that we boarded quickly. Again the crew was great!"
Cons: "We were assigned seats that didn't recline, and we'd been travelling since 4:30am Pacific time. Flight was full so we were stuck. Our electrical outlet was smashed and unusable to charge my phone, which I needed for sending work emails and contacting clients. I was surprised that there was no free content on the tvs. I actually just wanted to see the map and it required I pay."
Pros: "I like the prompt service at the receiving end."
Cons: "That everything needed to be hurry up when there was plenty of time to do what needed to be done. I was given a ticket for some one else together with mine. ..."
Pros: "The staff was pleasant tho"
Cons: "I missed my connecting flight in Chicago due to my first flight being delayed an hour, which in turn forced me to stay overnight because the next available flight wasn't until the next day"
Pros: "Smooth flight"
Cons: "Delays in boarding caused me to reschedule to another flight, which the attendant was damn near unable to arrange. The reschedule somehow caused me to lose my window seat even though I was on the same exact flight. This overbooked flight ended up being full of all kinds of grumpy and upset passengers (rightfully so). Uncomfortable seats just made it that much worse. Poor job overall"
Pros: "Eh, it wasn't the best nor the worst, just mediocre."
Cons: "I'm not a fan of United Airlines!"
Cons: "One of the stewardesses had a terrible attitude. She was rude to people and rolling her eyes at them. She also seemed to be rude to her fellow co workers."
Cons: "Flight supposed to leave 5:30 Am plane at gate since 7pm night before.. First flight of the day But NO crew to fly it until after 6:00 Am we were an hour late leaving. Had a 50 min layover in Denver.. Had to RUN 30 gates. This is purely their scheduling error."
Pros: "The flight was a lot more than what I had expected. I have spent my life staying in many hotel rooms and my fair share in planes, this was an excellent flight. It was on time both from Appleton to Chicago and Chicago to Houston. I have no complaints."
Pros: "Personal are very good."
Cons: "They cancel trip many times! When i request the voucher for hotel because the plain dont wait the delay was very ruff to give the same."
Pros: "Smoothest 747 landing ever"
Cons: "Cabin screen entertainment needed to be rebooted twice."
Cons: "You guys robbed me"
Pros: "Smooth boarding. On time."
Cons: "Spicy snack. Same snack on all 4 legs of our trip"
Pros: "Movies on-demand over WIFI from smart phone using the United app. Friendly staff. Flight left late but landed on-time."
Cons: "Older airplane. In-seat entertainment not working (technical issue). Dinner was disappointing - one piece of chicken had an off taste, and the salad (quinoa?) had an odd mix of flavors."
Airlines flying from Pennsylvania to Kalamazoo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Kalamazoo
Masks required on board, masks provided on flights from Pennsylvania to Kalamazoo
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Kalamazoo
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Kalamazoo
Waiving of change fees. Search flexible flights from Pennsylvania to Kalamazoo