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Read more about SWISS
Pros: Great crew. I had 3 seats for myself.
Cons: Selection of music entertainment.
Pros: Not much
Cons: During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing.
Pros: Great crew & good complimentary food
Cons: More seat pitch
Pros: The crew was friendly and helpful.
Pros: Great helpful flight crew
Cons: Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight
Pros: Great service in 1st class
Cons: All good
Cons: The seats are small with very little leg room
Cons: Need more leg room. Cramped for 8 hours is not a good thing
Pros: Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point.
Cons: Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing.
Pros: I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well
Cons: A slight delay
Cons: they cancelled letting me fly
Pros: Attendants were very pleasant and helpful
Cons: The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage
Cons: The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order.
Pros: Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!
Cons: Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!
Cons: К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy
Pros: The gate agents, crew, and food.
Cons: Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted.
Pros: Quick flight
Cons: Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board.
Pros: Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable.
Cons: Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited.
Pros: Good and fast service
Cons: The size you allow for the hand baggage is insufficient
Cons: Delayed again
Pros: We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people
Cons: The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me
Pros: The new plane with private screens
Pros: Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again.
Cons: Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen
Pros: Stewards were friendly; snacks were good
Cons: I wasn't able to select seat before boarding
Pros: Flight was good
Cons: There was a one hour wait to get through passport control and go to the gate beyond the security check point.
Pros: Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering.
Cons: Staff not very friendly. Very small seat. Worn out plane.
Pros: It was a fast flight. Less people on the plain.
Cons: I did not like that I was in a Swiss airport for more then 13 hrs and the company did not offer me a hotel for the night. Two I did not like that at the airport in zerik they don't take coins.
Pros: The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa.
Cons: The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats.
Pros: good entertainment system, modern aircraft , friendly and competent crew
Pros: the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day.
Pros: Got bumped to business class.
Cons: What's not to like about that?
Pros: We arrived early
Cons: No entertainment, no pillows or blankets, uncomfortable seats
Pros: On time great crew. Free wine that is Swiss air.
Cons: Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function
Cons: The guy in front of me at the flight from Zurich to Newark...
Pros: Nice staff
Cons: Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion.
Pros: Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding.
Cons: Everything was good.
Pros: Crew were organized and pleasent. Lots of food.
Cons: Seats in economy are tight.
Pros: fast boarding, great crew.
Cons: when is SWISS going to change serving something else rather than this chocolate bread during morning flights?
Pros: Good seats - comfortable Attentive service
Cons: Found my business class seat given away to a lady with a dog. Mine was window but with extra table next to aisle. She had aisle seat but with exactly the same configuration. Idea was she would place the dog on the table space next to her seat. It would be exactly the same for both seats. Do not know what they were thinking. There were other business class seats on the other side that had the table space ext to the window away from the aisle. That would make sense for the lady with dog. Business class was full and I was the last to get on, 45 minute connection in Zurich from terminal A to E, my seat was given. But as I objected, they moved the dog lady and gave me back my seat. But they never asked a person in the seat that would have made sense to give her to trade seats.
Pros: I loved the timing of my connecting flights. Just enough layover time.
Cons: There is no entertainment on this flight.
Pros: Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep.
Pros: Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights
Cons: Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs
Pros: Smooth flight, friendly crew, nice food.
Cons: I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close.
Pros: There was no food
Cons: Cramped seating
Pros: Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable.
Cons: Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person.
Pros: They crew were super amazing the food was delicious
Cons: Well I’m tall and I was having a little trouble sleep
Cons: There were a couple of flight delays. Other that that, I love Lufthansa.
Cons: Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!
Cons: The airline lost our bags!
Pros: TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel.
Cons: See above.
Pros: Seat was comfortable, food was good.
Cons: The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate.
Pros: The crew was excellent
Pros: Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value.
Cons: They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline.
Pros: Smooth flight.
Cons: More leg room.
Pros: smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value.
Cons: having to come back from vacation!!
Pros: Gate crew was friendly.
Cons: United. Not Lufthansa. The ability to change seats early with United and be a recognized flier and get credit was extremely difficult. Very poor service.
Pros: FRA to PHL excellent
Cons: I was rebooked into FRA from BSL without notification.
Pros: Overall good experience just smaller plane so seating not as comfy as on larger planes and quality of food typical airline food. All staff were helpful and courteous and flight smooth and easy
Pros: Good crew and food!
Cons: I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid.
Cons: Flight was cancelled 1 hour before departure... customer service was appauling
Cons: the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first.
Pros: Excellent cabin service with full drinks bar, nice choice of meals and good entertainment choices
Cons: Entertainment system reluctant or slow to respond to commands
Pros: All is was okey
Pros: Extra leg room overall. Service was excellent
Cons: Horrible customer service
Pros: The flight attendants were very attentive. It's clear they hire for people with high EQs.
Cons: Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin.
Cons: seating is very cramped when the plane is full
Pros: I liked the food and the election of entertainment. I’m
Pros: Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight
Pros: Boarding and timeliness
Cons: Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best.
Pros: Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight
Cons: Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high.
Pros: Thanks for offering kosher!
Cons: Fish :(
Pros: The staff is on point classy folks the stewardess, are very nice and and prompt.
Cons: The food is terrible extremely bland and no flavor. Needs to maybe be revamped
Pros: Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew
Cons: Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours.
Pros: It was clean and it was on time.
Pros: Very professional and nice crew. Clean and new planes.
Cons: Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on.
Cons: Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call.
Pros: Everything was on time, the flight crew was unbelievably friendly, and the flight was empty which made it comfortable and very relaxing!! Highly recommend.
Cons: Stroller damaged by cargo people
Pros: A bit of a delay but annoucements and alerts were perfect! Felt well informed, every step of the way. Crew was pleasant and efficient. Smoothe flight! Will be a pleasure to fly with you again!
Pros: I am so angry and annoyed with Kayak! You are thefts and lyers! I got the tickets from your site where NOWHERE were mentioned « no laggage included ! At my suprrise we had to pay extra money to check in our laggage. I will never again will book thru your site and will always tell everyone how dishonest are you are. Your telephone support staff is unsupportable ! The best to get tickets directly through the flying company, their sites are honest and correct!
Cons: I hate KAYAK since they are dishonest and not reliable ! Never again.I have nothing against LUFTHANSA !!!
Pros: On time arrival
Cons: Very hot on the plane, food mediocre, flight attendants could be friendlier
Pros: Comfortable flight, good food and service.
Cons: Check-in is bit tedious and the kiosk didn't work properly. Flight was delayed due to some incidents but they are not airlines' fault..
Pros: General quality and competence.
Cons: I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me).
Pros: We were well taken care off for a short flught
Cons: Nothing really
Pros: Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!
Cons: The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!
Pros: Clean plane. Good boarding service.
Cons: Food taste. Ok entertainment.
Cons: The plain in Denver landed very hard, hit the ground with a very loud noise and people were very scared. After that the pilot said "sorry for the hard landing but at least you guys are awake"...
Pros: I've flown on many different airlines since I was 10 years old and hands down this Lufthansa flight was the best and smoothest flight I have ever experienced. First of all, the plane was very comfortable and had good leg room. The flight staff were all extremely courteous and attentive. There was one point where I was reading in the dark and the crew member asked if I wanted the light turned on to read! Normally I don't sleep on flights, and the same crew member asked if I wanted ice cream since I don't feel like sleeping. The crew seemed to have this magic ability to make the flight more comfortable without the passenger having to even think about it, or try to ask for extra service. All of the crew were just very outstanding and organized throughout the entire flight, they were all generally very helpful and kind. By the time I got off the 14 hour flight, I didn't feel even the slightest bit tired or anxious, I was able to spend time with my friends in Budapest upon landing and stay out till 2 am without having to sleep or rest because the flight was so good.
Pros: There are some lounge seats for sleeping. There are power ports next to these seats
Cons: €5 for a Fanta in the airport. Food choices are limited and expensive. Next time I'll buy food in Sweden. Shockingly, it's cheaper
Pros: Very large selection of movies and TV shows
Pros: Nice stewards. They brought lots of water, which is very important.
Cons: The flight was delayed almost an hour, but they made up for the time in the air.
Pros: Lufthansa is one of the better airlines, especially when flying to Germany. They offer a very good service in the economy class which includes free wine (and not only sodas) and a large selection of free newspapers which I value a lot. Newspapers are much more interesting to read than watching movies in my personal opinion. Overall, when aboard Lufthansa, one does not have the feeling of cheapness seen so often on competing airlines. A few years ago, when flying from San Diego to New York, a 5 hour flight on a major US carrier, passengers were not even offered a free drink. Everything had to be paid for. In comparison, all food and all drinks are free on Lufthansa which includes not only wine but also Baileys (a sweet liquor). Given the excellent service, ticket prices charged by Lufthansa are a bargain even if at a small premium over the competition.
Pros: The plane condition.
Cons: The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked.
Pros: Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting.
Cons: Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored.
Pros: Very nice airplane and pleasant crew
Cons: Nothing. Flight was amazing
Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
Pros: Professional crew. Good simple check in.
Pros: The crews were pretty great!
Cons: The regulating of the temperature.
Cons: Information on arrival time was not correct
Pros: Great crew.
Cons: Ran out of business class meal. Substituted a Econ class.
Pros: Flight arrived on time
Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.
Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight
Cons: The plane is so old..,
Cons: Flight got cancelled
Pros: Fantastic gate agents!
Cons: The food was terrible.
Pros: Crew was friendly
Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.
Cons: Everything was very good.
Cons: Boarding was very slow.
Pros: Everything was smooth and effortless.
Cons: Can’t think of anything.
Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.
Pros: Crew was fantastic.
Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Cons: If only there was a way to be able to lie down and sleep - you would be pioneers in aviation
Pros: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)
Pros: The crew was very nice
Cons: Uncomfortable seat but it’s only a 1 hour flight so not a big deal.
Pros: And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing
Pros: Flight duration
Cons: Very stingy with the drinks Cramped seats
Pros: MCR airport Mert & Greet parking was smooth and efficient.
Cons: Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’
Pros: Flying with KLM is a pleasure
Pros: Good selection of movies.
Cons: Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm.
Pros: Friendly crew.
Cons: So many people on a 747!!
Pros: Professional crew. Good boarding.
Cons: No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats.
Pros: We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!
Pros: Left ontime and service was excellent.
Pros: Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats.
Cons: This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the
Cons: Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average.
Cons: I don’t like the limited choice of drinks on these short KLM flights.
Pros: Crew was very helpful.food
Cons: Food was not upto the mark.
Cons: Two hours delay in the start.
Pros: Comfort economy well worth the extra.
Pros: Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.
Cons: The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop.
Pros: Arriving more or less on time
Cons: Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role
Cons: Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work
Cons: Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke
Cons: KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight.
Pros: Flight was efficient enough and staff were friendly.
Cons: It was delayed quite a bit and more on-time updates would have been appeciated.
Pros: It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience.
Cons: Quite bummed the plane didn't have wifi / USB
Pros: I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called
Cons: Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all..
Pros: Overall very nice flight, even comes with free drink and snack
Cons: Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft.
Cons: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad
Cons: Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.
Cons: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !
Pros: There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see.
Cons: Food was awful.
Cons: Honestly nothing needed improvement/ it was a really good experience!
Pros: rebooked onto another flight due to missing connecting flight in london
Pros: Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!
Cons: When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too.
Pros: Amazing crew, kind and patient
Pros: made it safe to Seattle
Cons: Bad attitude of an attendant at the airport when inquiring about seat change for medical reasons. Complete ignorance during flight, no water or snack offered to me during 6 hour flight while a flight attendant paid a lot of attention to two ladies sitting close by.
Pros: The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance.
Pros: One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable.
Pros: The crew did their best. They were efficient and polite, no complaints
Cons: First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food.
Cons: mybroken seat
Pros: Crew was nice, food quality good
Cons: Single Breakfast bar for breakfast was pretry minimal
Cons: We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris..
Pros: I was not given a chance to like anything as the flight was cancelled.
Cons: That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess.
Pros: Flight attendant were pleasant
Cons: Small seats and little leg room....and I have short legs
Pros: It wasn't a BA flight, but AA. Confusion reigns!
Pros: The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful.
Cons: I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible.
Pros: Crew was good, attentive, helpful, eager to accommodate. The tea cart sped past without alerting anybody as to what it was or that it wasn't going to come back but moments later another crew member came by and was very quick to return with a tea for me, which was nice of them. Other flight operators have had somewhat limited entertainment options, I was amazed by the range available.
Cons: I was a little disappointed that in the video options, while it had he show Legion (something I'd been recommended by a friend recently), it was only the first 4 episodes instead of the complete 8, leaving a cliffhanger point in the story. Which was a bit of a shame.
Pros: Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise
Cons: Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed.
Cons: I thought I was supposed to get a free meal and was never offered that or even a complimentary beverage. The flight attendants allowed a group of four passenger to stand during almost the entire flight in the aisles and in my row, making it difficult for people to get around them and didn't allow for an enjoyable flying experience.
Pros: Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom
Cons: My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards
Cons: There is more room in an economy seat on a commuter flight than there is on a 747. After this itinerary is complete I have no intention to ever fly with British Airways again.
Cons: The flight was delayed over 2 hours after already being there for a 4 hour layover.
Pros: quite nice and friendly staff. many vacant seats and thus much space to seat comfortable
Cons: old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around.
Pros: Free soft drinks. Average boarding speed. Was able to bring on my rather large carry on bag.
Cons: Like the flight from Amsterdam to Philadelphia, the seats were extremely uncomfortable and wouldn't go back much at all. On this flight my tray was also broken so I couldn't ever put any drinks on it without them spilling everywhere. The flight attendants were the worst ones I have ever had on a flight. Very unpleasant and rude. They would barely pay attention to customers and would only gossip when they were making their rounds down the isles. One of them made an attempt to bump either my arm or my leg every time she walked paste me, not once apologizing. It was very clear that she was doing it on purpose. At one point she even kept bending over to get into one of her drawers on her cart and kept shoving her butt into my shoulder and in my face repeatedly without acknowledging me at all. I was returning from a trip overseas and my appearance was less than business casual but that is no excuse to treat me like that or any other customer riding on this airline. I enjoyed my flights with British Airways on my way to Europe. It's extremely unfortunate that these two airlines are sister companies and transfer people between them. From now on I will actively avoid taking any flights on a American Airlines unless I have absolutely no other option. Sadly, this may mean avoiding British Airways as well. It's sad when Allegiant Air offers better flights than such a reputable airline, such as this.
Pros: Flight was operated by American Airlines
Cons: There was no entertainment on a 6 hour flight (you had to use the wifi with your phone) Seats were barely reclining, and in general pretty uncomfortable Food was not complimentar
Pros: The audio did work for movies
Cons: I felt very warm and uncomfortable
Cons: Old airplane, no movies at all- none- grumpy service, small seats that do not recline and no food on a 6.5 hour flight
Pros: NOT A DAMN THING
Cons: We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on on this flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). THIS WAS A BARE BONES PLANE> We will NEVER use KAYAK again.
Pros: Crew were nice and friendly,
Cons: I missed my connection cause the first flight was delayed and so I had to spend the night at the girls traveling alone with 2 little children, no change of clothes! This is the second year in a row this happen to us with the same flight Venice-Philly-Phoenix. I will not fly aa next year, because it was a big inconvenience, plus I had to reschedule my work appointment as well and rearrange pick up from airport.
Cons: Three hour delay put me in Orlando really late (and I had two hour drive home).
Pros: My flight boarded easily,left on time.
Cons: The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it.
Cons: not enough room with the existing seating
Pros: Flight attendants and pilot very nice and informative.
Cons: Very small seats in economy for an overseas flight, making it extremely difficult to get comfortable enough to sleep.
Cons: Most uncomfortable 6 hour flight I've ever taken. No food or snacks served whatsoever, no entertainment options, flight attendants were curt, not even pillows. This would be OK for a shorter flight, but for 6 hours is ridiculous. This was worse than even the cheapest economy carrier. American Airlines bad service is definitely not what i was expecting booking a flight through British airways, which is consistently top- notch.
Cons: Having to collect my luggage in philidelphia then check my bag again for the transfer to lax.
Pros: got there alive
Cons: booked British Airways, got American Airlines. I didnt want American airlines. I would have booked American Airlines if I wanted American airways. there was no indication that the flight would be operated by any other than British air until I got to the check counter at British airways, and they sent me to the excruciatingly long check in line for American.
Pros: overall great!
Cons: food issues for lactose intolerance, also TV screen very difficult to operate.
Cons: The flight from Phil to San Diego did not have tvs on board and when I was flying from San Diego to London the flight was an hour and half late for take off because the crew arrived late.
Pros: Our flight was delayed over an hour because of some weather and struggling trouble, but the service was excellent, with members of the land crew explaining what was happening at the gate and giving frequent updates, and the pilot was very patient in explaining everything once we were boarded, and we still managed to get to Heathrow on time!
Pros: Food was decent, toilets were plenty there
Cons: Tvs DIDN'T work for at least half of the passengers (horrible when flying for 7h hours!!!), flight attendants could be nicer, should at least serve drinks every hour (went for 3h without anything to drink!!), the seats shouldn't have the top coming out (my head was bent downwards the whole time, could not sleep For a second)
Pros: Plane boarded on time, left with a short delay, but arrived earlier.
Cons: space in each seat is too limited in economy class. This is true in all airlines but nevertheless I think this can make an unbelievable difference. Eliminating power outlets in economy is really not good. There are people that need to work especially on long flights.
Cons: Ww booked our tickets on Kayak, airfare.com. Due to recent terrorist events, our flight was cancelled so we decide to cancel reservation. But the whole experience of dealing with British airways and airfare.com has been a nightmare and absolutely horrible. I would never use any of them
Cons: Zero entertainment for 5hr long flight! Airport connection at Philadelphia is terrible! We were just off an aircraft and didn't leave the security zone. Why do we have to pass safety check again? If we had problems, how could we get on,board the previous flight! Nonsense! The connection,time is short but there is not any express line nor any American Airline employees to help, especially when previous AA flight was late by 1hr, cutting the connection time extremely short. Very poor ground service at the airport!
Cons: Seat size; food quality, beverage quality and selection (beer/wine) and limiting complimentary alcoholic beverages to just one wine with dinner.
Pros: There was no food provided and there was no entertainment on this flight. Plus, this flight was on American Airlines; not British Air. I would give British Airways higher marks overall.
Pros: The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon.
Pros: Landed early in Austin, always nice.
Cons: For an over 3hr flight, no snacks for sale was surprising and disappointing. Wifi entertainment did not work on personal devices, either.
Pros: On time
Pros: Politeness of staff
Cons: Priority check bags reciving
Pros: The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy.
Cons: When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport.
Pros: Not much. I got to my destination on time.
Cons: If the crew had been better and they hadn’t packed every single seat. It is truly amazing - American still packs planes so that there is not one seat available. Getting on and off the plane is a cattle shoot with no room. Pre pandemic this was normal and nothing has changed. They are the only airline that ignores all post pandemic recommendations. If one sees how dirty the planes are I find it hard to believe they are being cleaned more than a cursory dusting.
Pros: Yes amazing
Cons: Enlarge the jet.
Pros: The crew was great even though there was no food or beverage service. They were very sweet to my 16 month old son and even have him a Flight Crew pin!
Cons: The air was stuffy even with the overhead vent on. The seats weren’t super comfortable.
Pros: The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!
Cons: The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable.
Pros: Newer plane with slightly more room
Pros: Seats weren’t too bad, the plane was clean, and the crew was nice.
Cons: Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing.
Pros: Yes they were amazing and the seats were comfortable.
Cons: IFE was not streaming movies, WiFi on but not loading
Pros: I had a great seat
Cons: Attention to detail by the gate attendant who totally missed that I was boarding the wrong flight
Cons: People seated in front of me disregarded wearing their mask during the flight.
Cons: A full flight in the midst of a pandemic. Totally unsafe! Safety first in the air and closed space vs how many you can pack in during a pandemic. Disgraceful! I have tried to avoid AA due to how they handle flying right now , I couldn’t today and they were just as bad as I imagined. Delta was so much safer and more protective of its customers . 50-60% full by design . Fly them and learn something.
Cons: Flight was super hot! And uncomfortable. Not sure if A/C was working
Cons: How come I always have a beautiful and talented flight attendant? She was perfect!
Pros: Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!
Cons: Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!
Cons: Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly.
Cons: On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket
Cons: The flight was delayed due to a missing officer. Because of this, I missed my flight from Chicago to Narita Japan. I had to cancel the hotel in Japan and pay $120 cancellation fee. The customer service changed my flight to go to Dallas/Fort Worth TX then fly to Narita Japan next day. They gave me vouchers for hotel stay and meal ($12) which are absolutely minimal compensation after all this headaches. They were unable to upgrade my seat since they’re full. Now the flight to Narita is 2 hour delay and they have changed the gate at least twice. I’m worried if I can get on the next connecting flight to Sapporo due to this delayed schedule. I feel like this whole trip is ruined because the delayed flight from Philadelphia to Chicago. This has been my worst and the most ridiculous flight experience ever. I don’t think I ever want to fly with American Airlines in the future.
Pros: That the flight attendant was really helpful
Cons: If the flight would have been on time
Pros: Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!
Cons: Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!
Pros: Nothing, this was a miserable flight.
Cons: Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it.
Pros: New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor
Cons: There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to.....
Pros: The flight crew was quite lovely.
Cons: People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach.
Cons: American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again.
Pros: Not much here. The seats were ok, but the rest of the flight the airline was just poor.
Cons: The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make.
Pros: Crew was great, and flight was relatively on time.
Cons: Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it.
Pros: When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible.
Cons: We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall.
Pros: The actual flight was fine. But leading up to it not so much.
Cons: Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris.
Cons: The connecting flight from philadelphia to amsterdam was cancelled by American airlines due to a faulty plane. The system auto-rebooked many passengers on the flight on a 2 connections flight to arrive in Rotterdam for the following day. This was obviously not a suitable alternative. However after hours of waiting at the gate to get a better flight, an american airlines representative was able to rebook a flight to amsterdam via london that was still not until the following evening. I had to stay in philadelphia overnight and had to find a room on my own. The flight the next day went better however I still lost a day and a half of my trip. Unfortunalely for me, the issues did not end there. There was an issue in communication with british airways; american airlines never gave them the new flight details so british airways marked me as a no show for the Rotterdam flight and cancelled my return flight. By luck i called the day before my flight back to the US since i felt something was wrong. British airways representative was able to rebook me on a similar flight for the same day. Will most likely not use this airline again for international flights
Cons: No movies or other entertainment that I could find
Cons: For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine
Pros: Crew was professional, flight was smooth.
Cons: Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board.
Pros: nothing horrible flight
Cons: This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again.
Pros: Crew was exceptional (as usual), everything ran smoothly and on time.
Cons: It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly.
Pros: Not much.
Cons: There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines.
Cons: We booked a round-trip flight on AA from Philadelphia to Dublin. Due to changes in our travel plans we revised our flight dates. The phone customer service rep who helped me make the changes, assured me that the AA policy was to group families together after she informed me that I could not choose our seat assignments at that time. Arriving at the Philadelphia airport, we used the self service kiosk to check-in. The issued boarding passes put my wife and me in different rows on one side of the plane, and our nine year old son on the other. I asked a roving AA customer service rep if it would be possible to change our seat assignments and explained what we were told when rebooking. She waved vaguely in the direction of the baggage counter, and told us we could change our seats when checking our baggage. We brought out baggage to the counter and informed the customer service rep working there what we were told by the kiosk and phone representatives. She immediately yelled at us and told us to calm down, even though we were merely asking and explaining. Each time we attempted to explain our situation or ask where we could seek assistance, she bristled. Finally, she told us we should go to the main check-in counter because she could not change seat assignments. The check-in counter rep was very brusque. She said she could not change anything because we had boarding passes and should accept the locations because it was an international flight; however we could ask at the gate if changes could be made. At the gate, service was provided for three flights - Dublin, London, and Manchester(?). We stood briefly in line and were motioned up to a desk for the London flight. I informed the customer service rep that we were travelling to Dublin, and what we were told by the previous AA representatives. Without checking to see if was possible to seat the three of us together, he told us that he could only put my wife and son together. Somewhat relieved, we asked him to revise their seat locations. He made the changes and handed us our new boarding passes. As we walked away from the counter, I noticed that the new boarding passes were for the London flight and did not have my wife's or son's names. We returned to the counter and told him that there had been mistakes made. He immediately snatched the passes from us and berated us for not telling him that we were not going to London. I told him that we had told him of our destination as soon as we approached the counter. He retrieved our original passes from the trash and told us to wait for the Dublin flight reps to arrive. Immediately, I called the AA toll-free number and informed the phone agent of all that had happened. She was able to locate two seats together for my wife and son, and told me to inform the gate reps of the information. Because of character limitations I cannot tell of the counter rep who was an angel and managed to seat the three of us together. Thank you!!!
Pros: The meals were good and the flight attendants were very pleasant.
Cons: The space and seats were uncomfortable. The seat my husband was sitting in (30A window seat), the touch screen seemed to have some technical issues, for it did not recognize when you touch the screen. It was a bit frustrating trying to select entertainment. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane, therefore almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport service desks and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive.
Cons: I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled.
Pros: The crew was great.
Cons: One of the worst flights ever. The plane was jammed. My seat was in row 20, directly across from the lavatory. The light was one every time they opened or closed the door. I had people standing right next to me with their rear ends in my face. The plane would be fine for a short trip with that many people and such small uncomfortable seats (and I am a little person 5'1"). But to put that many people on a "cattle car" for a 6 hour flight... no bueno. Also, I could not check in online to get seats and I wasn't able to upgrade. My husband was stuck 13 rows behind me. Worst flight ever.
Pros: They crew tried their hardest
Cons: There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason).
Cons: When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed.
Cons: It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers.
Airlines flying from Pennsylvania to Las Palmas de Gran Canaria have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Las Palmas de Gran Canaria
Masks required on board, masks provided on flights from Pennsylvania to Las Palmas de Gran Canaria
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Las Palmas de Gran Canaria
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Las Palmas de Gran Canaria
Waiving of change fees. Search flexible flights from Pennsylvania to Las Palmas de Gran Canaria