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— MTY
May 20 — May 271
Round-trip
1 adult
Economy
0 bags
From?
To?
Fri 5/20
Fri 5/27

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Good to know

Low season

May

High season

December

Cheapest flight

$172

Average price round-trip

$449

Good deal round-trip

$197

Good deal one-way

$67
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 22% increase in price.
Flight from Philadelphia to Monterrey Gen Mariano Escobedo
(avg. price over the last 2 weeks)
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FAQs for booking flights from Pennsylvania to Monterrey

Top 4 airlines serving Pennsylvania to Monterrey Gen Mariano Escobedo

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 30741 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.

Read more about Delta

There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.

The flight back from Cabo was excellent however the flight from LAX was terrible. I was happy by accident to get to LAX 4 hours,early. It took almost all 4 hours. I dont think I will fly with Delta out of LAX anytime soon.

Pros: "The plane ride was very smooth. Slept the entire way which was nice."
Cons: "Nothing"
Cons: "Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Pros: "Movies and usb charging"
Cons: "4 hour flight and all we get is a cookie?"
Pros: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Cons: "Everything was perfect."
Pros: "Missed it"
Cons: "Give me back money"
Cons: "Worst airplane i have been on since 2007"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Delayed for an hour because of changing tire"
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "The crew was some of the best I’ve ever had."
Cons: "Nothing"
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Cons: "Everything"
Pros: "Terrible seats! It keeps getting worse."
Cons: "Timing of leaving the airport! It was delayed and I missed my international flight"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Yes"
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Pros: "Crew was good, plane was clean. We left on time and got in a bit early."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests. TSA is a JOKE, got the random strip search where they pulled apart every nook and cranny of my personal bag and carry on item. Relieved me of my PLASTIC corkscrew that I've traveled with for 15 years. Almost missed the flight and I was there plenty early."
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Cons: "No food, just snacks and no place close to the gate to eat."
Pros: "Good flight attendants.."
Cons: "Cramped"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Always delays in between transfers from Mexico City"
Pros: "An updated 717. A bit better"
Cons: "717"
Cons: "Old cramped untidy and limited drink service"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Cons: "Seats are not working well. This is not the first time I had this kind of problem. Appears very old and no maintenance. Regards Jackson"
Pros: "The entertainment"
Cons: "Did not like that they still made me pay a fee to bring my support dog aboard. Stood at the special services counter just to pay a fine for my medical animal."
Cons: "The flight was fine, but there was no onboard entertainment. Fortunately the Wi-Fi worked so I was able to stream."
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Cons: "seats too narrow, barely have room to sit and stand. No USB charger"
Pros: "We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future."
Cons: "Smaller plane but ok for short flight"
Cons: "Padding on seats are worn out. Very uncomfortable"
Pros: "Cabin was very clean and comfortble"
Cons: "Delay 3 hours in the unheated airport in Monterrey Mexico was very uncomfortable"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "Friendly Crew"
Cons: "N/A"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Pros: "Ease of flight"
Cons: "N/A"
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Cons: "My suitcase came without a wheel. Damaged luggage."
Cons: "No Wi-Fi"
Pros: "Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!"

Delay 45 min

Thifty, Budget .. and all rental car companies are unethical in Mexico. They make the booking through american companies like Kayak, Priceline, Orbitz.. Upon arrival to Mexico and other latin American destinations there is a standard plot "we do not to have what you have booked "customer have not returned the car" like BS ...and always sells to much more expensive product and services and taking advantage. The American CEOs for the rental companies need to crack down on this malpractices.

Pros: "Affordable prices"
Cons: "Boarding process very desorginized"
Pros: "good service"
Cons: "a better airplane"
Pros: "On time, friendly staff"
Cons: "The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements."
Cons: "Delays delays and delays"
Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."
Cons: "Everything"
Pros: "The crew was great"
Cons: "The food and the how well the tv works"
Pros: "you were on time"
Cons: "more space between seats"
Pros: "Seats could have been more comfortable"
Pros: "Crew was great and the flight was nice other than the one issue."
Cons: "Lady told me my bag was too big and tried to force me to check it. I’ve flown all over the world with this bag and never had a problem. Also when I walked down to the plane, I just walked right in and the bag fit perfectly and nobody said anything. She needs help with how she handles these things."
Cons: "Perfect"
Pros: "Great crew nice and courteous. Great itinerary arrived at 2 pm in León."
Cons: "Very warm and small seats for 3hr 40 mins trip we were seated in front of emergency exit we couldn’t recline understandable but leg space is smaller than most standard planes."
Cons: "Super delayed"
Pros: "Entertainment"
Cons: "The flight was delayed over an hour"
Pros: "Nice flight."
Cons: "Flight was delayed. Aeromexico systems were down and multiple passengers had to be rechecked at the gate right before boarding."
Cons: "Retrasado"
Pros: "The staff on board was very friendly and helpful."
Cons: "Once again the gate crew was rude. I was in line behind a family that had trouble with paperwork and once they finished let them through then sent me to the very back of the last line to board. I do not speak fluent Spanish and when I tried to clarify was told very curtly “ontra linea” and he forcefully pointed to the back of the line and turned away."
Pros: "Movie"
Cons: "Seat"
Pros: "Nothing"
Cons: "They stole about $3500 dollars from my suitcases. I called Aeromexico, but I can’t get no were. I will also not be using Kayak, until the drop Aeromexico"
Pros: "Being abordar and landing the poor organization when system whent down it was a chaos and no one took charge"
Cons: "The lack of organization"
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "A staff on the check-in counter requested me to show eTA of Canada. I tried to log in my e-mail account that received the eTA before. But IP address was Peru. So the e-mail service provider didn't allow me to log in. I suffered from proving that I received eTA. I had to spend much time on collecting and showing all the itineraries related to Vancouver. So I could never visit the VIP Lounge for Business Class passengers because of insufficient time.I had to go to the gate directly to avoid my flight. It was very hard time."
Pros: "Everything"
Cons: "Flight Schedule that kept changing."
Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "No Kosher food option is unfair and not right."
Pros: "Nothing"
Cons: "The worst airline now a days"
Pros: "Aeromexico is great air company"
Cons: "The waiting at the airport for 3 hours when it was only for a 30 minutes flight"
Pros: "Good service and good price"
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Cons: "Miss morning fight onAeroméxico ,canceled our return fligh thome Wanted to charge us more to More to book a flight back the fair was the fair was double the price what I paid so I had to book with United Airline"
Pros: "Cleanliness of plane as well as entertainment options. Staff was courteous and attentive to passenger needs."
Cons: "Boarding process at Mexico City airport was frustrating. Three seperate flights boarding in the same 15 minute window at the same gate created chaos. This was after a last minute gate change from one end of the terminal to the other with no announcement."
Pros: "Crew was nice"
Cons: "Boarding was super unorganized everyone was all over the place."
Cons: "That you hateo pay the 1st.bag"
Pros: "Movies"
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Pros: "staff was decent, friendly, informative"
Cons: "out dated plane."
Pros: "On time and smooth boarding"
Cons: "Seat"
Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."
Cons: "Ads while in the plane!"
Cons: "The seats are awful"
Pros: "Very accomodating, unlike some other airlines where you have to pay for water, big turn off! I couldn't beleive the free alcohol going around twice;) that always makes me happy."
Cons: "No complain here!"
Pros: "No complaints"
Cons: "Nothing"
Pros: "The food the service in the airplane."
Cons: "My fly Chicago to Mexico it was two hours late"
Pros: "I like that Aeromexico allowed us one checked bag with no extra charge. Also they offer beer and tequila as part of their complementary drinks. Furthermore, every seat has entertainment system with free movies, TV shows and trip information. The seats are very comfortable with enough space and the planes look new and clean."
Pros: "Food was pretty good for Airlines."
Cons: "Boarding was supposed to be at 5:30 and departure at 6:20 They had people standing in line for one hour and 20 minutes, including me. Boarding started at 6:30 and departure was at 7:02. Not good."
Pros: "nothing"
Cons: "worst flight ever, no space in the plane......"
Pros: "missed this flight due to baggage issues"
Cons: "Plane didn't have entertainment screen"
Pros: "Everything"
Pros: "Smooth flight, great service onboard"
Pros: "Food was good and crew was very nice"
Cons: "More leg room"
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Pros: "Friendly crew, smooth flight and comfortable seats."
Cons: "NA"
Pros: "Really a nice meal and good service"
Cons: "The AA app broke"
Pros: "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
Cons: "Food"
Pros: "Nice crew. Newer comfy seats"
Pros: "this flight was canceled!"
Cons: "Tiny seats..."
Pros: "Nothing. I’ll never fly American Airlines again."
Cons: "Literally everything. I spent 30 hours sitting in the Philadelphia airport and then had to buy a flight with SouthWest so that I could get home. Too bad my luggage is headed for Toledo."
Pros: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Cons: "It was a great flight."
Cons: "Who is at fault for running out of de-ice solution and making us sit on the tarmac for almost 3 hours in a plane with ventilation turned off? The apology and last minute glass of water were not enough. Terrible customer service."
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "The crew was probably the only positive thing of the flight."
Cons: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Pros: "Relaxing"
Cons: "Some turbulence"
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "Crew was great, and flight was relatively on time."
Cons: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Cons: "Middle seats!"
Cons: "No in flight entertainment. Delayed"
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Cons: "No movies or other entertainment that I could find"
Cons: "They broke a wheel on my luggage."
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Cons: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Pros: "I was not able to seat with my son, I was not very happy about it."
Pros: "We arrived safely. Flights were on time and the staff were professional and friendly even though they had to deal with awful passengers. In flight entertainment worked well."
Cons: "The boarding process is stressful. The monitors at the gate do not indicate which groups have been called and are allowed to board, so everyone just crowds up at the gate, you can't hear what's being announced and it's messy. It would be so helpful and efficient it was clearly displayed which groups have been called to board. I don't know why all airlines don't implement this. We were also made to check our carry on at the gate and when we got on the plane there was enough space in the overhead, which was a bit annoying."
Pros: "The fact that I was finally put in the plane at the last minute"
Cons: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Pros: "Boarding was efficient, check in at PHL was quick, cabin attendants were good. Food was fine."
Cons: "Entertainment system seemed to overload and choke at times. Seats were ok but no coach seats are great overnight."
Pros: "Clean and not much space but ok"
Cons: "No individual screen and no choices"
Pros: "Crew was great, boarding fine."
Cons: "Several trips on train around airport due to gate changes. Bummer, that! Could have whiled away a bit of time instead of perpetually thinking I was late and going to miss flight."
Cons: "Snappy middle-aged flight attendants Laggy entertainment system"
Cons: "Seats need to be bigger (wider)"
Pros: "The text messages from United"
Pros: "Great to be home in time"
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Pros: "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
Cons: "Not one thing."
Cons: "Delay for 3 hours"
Pros: "Everything from ticketing to deplaning was smooth and professional."
Cons: "No problems at all."
Pros: "Minimal turbulence"
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Pros: "Everything was good, except the seats are too tight."
Cons: "Seat space"
Cons: "The waiting in the lobby."
Pros: "Everything was on time and it was a good flight"
Pros: "Crew was helpful and everything went as planned"
Cons: "Smaller seats"
Pros: "My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again."
Cons: "No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal."
Pros: "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
Cons: "The boarding lasted much longer than I had anticipated. I was also not informed of when my group was boarding at the proper time."
Pros: "All was good. Flight attendants helpful and friendly."
Pros: "Everything! The flight left on time and landed early. Service was great and the staff was super."
Cons: "They don't know their guidelines or policies"
Pros: "a little bit more foot-room than my previous flight on a different airline."
Pros: "Landing safely."
Cons: "Everything else. I flew from PHL to IAH and was very unhappy with the experience. The gate agents were unfriendly. The bag check agents downstairs were unfriendly. I had two separate phone calls with United a week prior to the flight to understand and confirm the bag policy. This was AFTER booking my flight so they knew upfront I bought a basic economy ticket. After my first call, I understood a personal item would be free and I would be able to pay for my carry on bag, but only within 24 hours prior to the flight. I made a second call to be absolutely sure the previous agent gave me the correct information and pricing. So I paid the $25 for my carry on, checked in online, and waited at the gate while boarding at the very end because I was basic economy. They did not let me board with my bag. They requested another $50 to check my carry on with them or I would be rebooked. I struggled to afford the flight, let alone the carry on fee I had paid in advance. I literally did not have the money, and even if I had the cash, they only accept plastic. What blew me away was they weren't asking me to check my carry on because of the size. But because of my basic economy ticket, aka, the N fare. Despite checking with two employees by phone after buying my ticket and paying for a carry on in advance, there is a rule in place that states "if you have purchased Basic Economy, you will only be allowed one personal item, unless you are a Premier member or a primary card member using a qualifying MileagePlus credit card." Therefore, there is no alternative. You are a second class citizen; a no good deplorable, when you buy this ticket and there is nothing you can do to upgrade it. Only the "premier" passengers have the right to bring a carry on aboard even if you think you're paying for the privelage. What I was expected to somehow understand after asking two United employees prior if I could purchase the right to bring a carry on bag aboard, was to CHECK my CARRY ON downstairs or learn the hard way. Wow. What a ruthless way to learn this lesson. I waited 7 more hours to board the next available flight. What a nightmare. I thought I had did the appropriate research necessary and planned in advance to avoid these situations. Checking in online and contacting customer service prior is no longer the convenience it used to be. Even if you've done your research, bring additional funds with you. Even if you check in online and have a digital boarding pass, always check in with a real human prior to entering the TSA security line. A side note, United is trying to save money while "speeding up" the process by forcing you to use a computer to hand over your checked luggage. Speaking with a human now is a monumental struggle."
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Cons: "Just give free wi fi already"
Cons: "I didn't realize how you can no longer be accommodated without being charged for everything."
Pros: "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"
Cons: "Hour late taking off and customer service terribleness!"
Pros: "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
Cons: "It was a quick 30 minute flight and everything was fine."
Pros: "The seats and the price"
Cons: "How far back I was"
Pros: "Crew was great"
Cons: "Great aircraft!"
Pros: "Tv"
Cons: "The tv kept shutting on and off"
Pros: "The leg room"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Seats are comfy"
Cons: "Food service sucks"
Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
Pros: "The seats were comfortable. Staff was loud. But flight was okay. On time."
Cons: "Very rude crew."
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Cons: "I didn't like that on the way to Philly I could watch movies on my device, but on the way back I would have had to pay to use the seat-back system."
Pros: "Crew very friendly!"
Cons: "No entertainment (video screens ) on board flight."
Pros: "It was a light flight, so I could have my carry-on with me even though I was in group 5. The breakfast -- berry pecan French toast -- was surprisingly tasty and satisfying (if not very attractively presented)."
Cons: "Too bad I had to pay so much for the exit row seat. I'm tall and it's needed for standard comfort (as opposed to extra comfort). Oh well. Gotta squeeze those dollars out of the passengers every way they can."
Pros: "Quick ..."
Cons: "Nothing"
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Pros: "Friendly service, nice and comfortable."
Cons: "The seat cushions were in terrible condition!!!"
Pros: "The flight was mercifully short and on time. I was very glad to get off."
Cons: "Weird boarding procedures at Houston where you have to wait in a giant holding pen and not allowed to go to your gate until it is almost ready for boarding. Rude United personnel to tell you about how that works. Flight was in a small regional jet where the overhead bins were tiny. Multiple screaming children In the row in front of me. Seats seemed small (though perhaps they are just the normal United small)."
Pros: "Departures and arrivals were on time. Boarding was efficient. Baggage arrived in claim area quickly. No stress or hassle."
Cons: "We waited an extra hour waiting for another passengers I got to Monterrey Mexico all late"
Pros: "The flight staff were courteous."
Cons: "The seats were too tight I was squished to the window by big person next to me and the person front of me reclined to tighten up the space more. My seat could not recline"
Pros: "It was awesome fckin amazing"
Cons: "Nothing"
COVID-19 information

Safety measures for airlines flying from Pennsylvania to Monterrey

Airlines flying from Pennsylvania to Monterrey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Monterrey

Mandatory masks

Masks required on board, masks provided on flights from Pennsylvania to Monterrey

Social distancing seating

Middle seats unavailable to book on flights from Pennsylvania to Monterrey

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Pennsylvania to Monterrey

Flexible cancellations

Waiving of change fees. Search flexible flights from Pennsylvania to Monterrey

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Flights to Monterrey

Destination:

Monterrey (MTY)Mexico

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Monterrey - Pennsylvania

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