Daily cleaning, installation of cabin HEPA filters on flights from Washington to Monterrey
Most visitors from Washington can enter Monterrey without restrictions.
Read more about travel restrictions for Monterrey
Visitors from Washington are not required to quarantine after entering Monterrey.
Visitors from Washington are not required to present a negative COVID-19 PCR test or antigen result upon entering Monterrey.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
This flight route requires at least one stop and takes a minimum of 6h 24m.
A passport is required to fly from Washington to Monterrey.
For Washington to Monterrey, Thursday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Monterrey back to Washington, the best deals are generally found on Wednesday, with Thursday being the most expensive.
When flying out of Washington you will be using one of these airports: Washington Reagan-National or Washington Dulles Intl. You will be landing at Monterrey Gen Mariano Escobedo.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Monterrey from Washington up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The seats were comfortable; however, I have always had great luck with the Aeromexico crew."
Cons: "The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning."
Pros: "Affordable prices"
Cons: "Boarding process very desorginized"
Pros: "On time, friendly staff"
Cons: "AeroMexico offered a great service!"
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Cons: "Delays delays and delays"
Pros: "Fast and efficient"
Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."
Pros: "you were on time"
Cons: "more space between seats"
Pros: "Staff was nice"
Pros: "Seats could have been more comfortable"
Pros: "On time"
Cons: "Seat space is miserable"
Pros: "same as before"
Cons: "same as before"
Pros: "I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm"
Cons: "I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm"
Pros: "Tv on flight with good movie selection"
Pros: "We were early, the flight attendants were really nice, and it was a pretty smooth trip for a rainy day"
Cons: "Super delayed"
Cons: "The flight was delayed over an hour"
Cons: "The flight was oversold and my daughter and I couldn't check in online and or seats were given away. We were sent to a hotel far from the airport."
Pros: "We weren’t sure made the right decision to fly on Aeromexico to Sout America (12 hrs of flying each way). The trip could not have been better! Their service far exceeds the quality of all but a few of US-based carriers. I wouldn’t hesitate to fly again with them. In fact, I will seek them out!"
Cons: "The only negative I have is their boarding procedure is a little more chaotic"
Cons: "Made us miss our non refundable flight due to customs line for “tourist fee” and scanner not working for passports. Even thought we still had an hour before flight was scheduled to fly they claimed that we would not have enough time to check in bags before the departure. They then proceeded to acknowledge that it was customs fault but they can’t do anything about it. The rest of my party made it to the plane with plenty of time but my husband, 2 year old, 9 month old and I were left stranded in Tijuana, Mexico. The airline didn’t even offer a credit towards another flight, they we offering a new flight two hours later for $2,800 US. Then suggested to maybe arrive earlier next time, even though we arrived 3.5 hours before our domestic Mexico flight! Then when my party arrived at the destination they ask and complained about the incident and found out, the internal note said “ missed flight due to client refusing to pay luggage fees”! Horrible!!!!! What’s worse was that we had to spend the night the airport because they shut down shuttle/car rentals services. Aeromexico worst “company policy”and liars! Tijuana international airport is a joke! Don’t waste your time and money!"
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Pros: "Good food and good entertainment."
Cons: "over booked flight"
Cons: "Flight Schedule that kept changing."
Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."
Cons: "Flights were delayed a couple of times."
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "In general was a good flight that departed on time and arrive ahead of time"
Cons: "Se reserved and paid the flight months ago and reserved our seats . The issue was that no seats were really reserved and we had to get seats are the end of the plain"
Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"
Cons: "The worst airline now a days"
Pros: "Everything was ok"
Cons: "All my expectations was good"
Cons: "They had a problem with media system, so this way we cannot see any movies"
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"
Pros: "Service from attendsnt"
Pros: "On time and smooth boarding"
Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."
Cons: "Ads while in the plane!"
Pros: "If you have not had the chance to flight in this plan, you have to, it offers more space between seats, and the comfort is in another level. Plenty of choices in entertainment about 20+ movies to choose. Food and service were great."
Cons: "Landing was not the best but considering it was windy, it is acceptable."
Pros: "Same comments I made before."
Cons: "Same comment I made previously."
Pros: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"
Pros: "Check in was fast and with attention and good information about connections"
Cons: "worst flight ever, no space in the plane......"
Pros: "missed this flight due to baggage issues"
Cons: "Super cramped rows. No leg room at all. Delayed awaiting takeoff."
Cons: "Nothing really: standard AA service"
Pros: "Nothing. Crew on all four flights were rude."
Cons: "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "Flight was super short."
Cons: "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."
Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"
Pros: "Travel is becoming a pain ... what’s new?"
Cons: "Just the way travel has become —loathsome"
Pros: "The crew was great if bored out of their minds with little to do."
Cons: "Could have been on time."
Pros: "Crew was nice, especially the AE crew"
Cons: "No delays, there were 4, communication via text was nice, but a reason why so many delays would’ve been nice"
Cons: "My inflight entertainment wouldnt work."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."
Pros: "MIA to EZE we got the priority seats and it was worth the extra expense."
Cons: "Honoring paid reservations. Our flight was cancelled and rescheduled 4 times within the last few days. Communication. No one emailed me or called me to give me options or to even tell me they were kicking me out"
Cons: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."
Cons: "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"
Pros: "WiFi was fast, entertainment was very good."
Cons: "Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation."
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Pros: "Game of Throne as a boxset"
Cons: "if my return flight was by AA rather than another operator"
Pros: "It s american!"
Cons: "No personal entertainment for an international flight."
Pros: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Cons: "The flight was fine, just be on-time."
Pros: "Crew was very nice."
Cons: "WiFi was not gogo; entertainment system didn’t work - no audio. They rebooted it multiple times but it would not work. No compensation was offered and the entertainment in the app did not work either."
Pros: "It was ok. Got there safe and sound. That's what counts."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Cons: "Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "Delays departing delays connecting delays delays delays. Flight attendants were very pleasant."
Pros: "Our first upgrade to 1st class since I stopped working for IBM in 2009!"
Pros: "The inflight wifi and entertainment was ok"
Cons: "Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in."
Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter."
Cons: "Crew was great and the flight was smooth."
Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."
Pros: "Crew is usually very nice"
Cons: "Customer service is horrible. No tvs on the seats, no entertainment shown no options for snack except hummus privacy is no concern to American"
Pros: "Very nice in flight staff"
Cons: "Flight was cancelled and we were never notified!"
Pros: "Puntuality in both fly's"
Cons: "Plane was delayed due to a mechanical in Charlotte (Old USAir Airbus) then ground stop due to weather after it finally got to Baltimore. Loaded us up and then deplaned us. They brought out water and sodas while we waited. Then reboarded and got into Charlotte about three hours late. Lots of very unhappy people. They passed out 800 numbers to rebook. A lot of people missed connections."
Pros: "Crew was as communicative as possible about the delay process. Answered questions and suggested solutions for travelers who were affected by the delay."
Cons: "The maintenance crew delayed the flight by over an hour because they were not able to get a technician to the plane until an hour after the scheduled takeoff time."
Pros: "Everything was perfect."
Cons: "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."
Cons: "The first leg was cancelled and no one maee me aware of this and no additioaal flights were placed for this leg of the flight.. Kayak said it is British Airways fault and of course BA stated it was Kayak's fault. I donkt think i will be using Kayak anymore, becuase of the way this matter was dealt. I am also planning to contact bebber businness bureau for this as well."
Cons: "Diverted to OKC due to weather in Dallas, missed connecting flight and they couldn't get us on the last flight out"
Cons: "We arrived at 3pm for our 545pm flight. Once we arrived at the gate, we were notified the aircraft would be coming in late (10-15) due to tech issues. The AA staff was aware the plane had mech issues and decided to board us anyways. After 45 mins of sitting and waiting around in our seats, the pilot preceded to ask us to deplane the aircraft. AA gave us a lousy food voucher and booked us on the next available flight to Miami which wasn't until 1145pm! AA crew/staff handled the situation in a disappointing manner. The AA crew at the gate spoke in a condescending manner as if were young kids! I was appalled by that! I will not be flying AA anytime soon!"
"The flight actually was fine. Just a lot of delays."
"United makes Spirit look great"
"Seating less than desirable, multiple seats on the plane open w no option to change"
"Weather :0( 2-hour delay on the tarmac"
"Flight updates was outstanding"
Pros: "The atention"
Cons: "The 5 hour flight was extremely full. No chance of social distancing. Did not feel safe for my family."
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Pros: "This flight was cancelled"
Cons: "Hire better competent people"
Pros: "The airline tried to keep us as comfortable as possible in the airport. The crew was fantastic."
Cons: "Since we were in DC, I don't know why it took four hours to bring in another plane, since we were so close to major cities."
Cons: "We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction."
Cons: "Very small cramped aircraft"
Cons: "Food could of had a better selection but wasn’t the worst I’ve had"
Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."
Pros: "Good plane good entertainment"
Cons: "Chaotic boarding. Attendants could not put could together. I bought business ckass tickets to my daughter and her husbandfie their honeymoon. They could not use the business lounge: when they arrived they were told that they needed to wait in front of the boarding gate. They waited two hours asking many times why they could not get their seats. They were ordered to stand by and wait to be called. Finally they insisted and they got two sits but not side by side. It was too late to use the business class lounge. What a shame. Food was so basic. Noodles overcooked with few veggies that all. Cabin attendants we're stressed and rude"
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."
Cons: "Our flight to Munich arrived late. And our connecting flight to Milan was originally scheduled to leave just 50 minutes after our arrival in Munich. We did not make our flight to Milan and have lost a half day of time at our destination, as well as more than $100 in non-refundable Italian train tickets. Even if our plane had arrived to Munich on time it would have been nearly impossible to make our connecting website. Flight pairings with this short of a layover should not be suggested at this airport when travelers are required to go through passport control."
Pros: "Comfortable. Good entertainment and good service. Crew was nice"
Cons: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."
Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "Clean aircraft good entertainment, cockpit crew polite"
Cons: "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
Pros: "The check in was good. The craft was clean."
Pros: "Boarding was smooth enough"
Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."
Pros: "The short lines for boarding, but then again these were small flights. The flights taking off early when all passengers were boarded. The flights arriving much earlier than scheduled."
Cons: "The basic economy flight is bullshit. We both know that it's better to just buy an economic flight. So why even pretend and lie to customers to precast the basic economy flight knowing full well that's just going to force them to have to check in their bags which end up costing more than an economic flight? Why not just offer the regular economy flight price and leave it at that. If the overhead bins are full, offer the passengers a chance to check in their bags for free. What you're doing is preying on the poor who already do not have much which is why they choose the basic economy flight without realizing the full extent of the set up."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Cons: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"
Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "Plane left on time"
Cons: "I know Hawaii is a domestic flight but offering a cookie and a bag of pretzels on an 11 hour flight is ridiculous. There was something wrong with screen at my seat. They tried fixing it but no luck. It was very frustrating. The second leg of my journey was from D.C. To Newark. A "puddle jumper "that you disembark from onto the tarmac, get to wait in the rain while they unload you "carry on" luggage from the back of the plane. Herd you onto a bus yelling at you" if your going to gate C this bus going to gate A that bus".No one to ask "how do I know what gate I am supposed to go to?". They definitely treated"commuter "passengers like sheep. "Thank You For Flying With United "blah blah blah"
Pros: "The stewards were nice and they were prompt. The plane seemed to be well cleaned inside and they were quick to get everyone boarded and bags stowed underneath. The pilot knew what he was doing and I had no worries there. Everyone was doing their jobs as well as they could be done."
Cons: "The air nozzle above my seat was broken and would not turn off so I freezing the entire flight, as well as the tray table seeming like it was meant for the lap of an infant versus myself and I can't imagine how someone with longer legs than myself dealt with the way it folded down. The take off was rough either seemingly due to tires or perhaps a rough runway. The wifi on the plane would not work. It worked ok my first flight but not on the second. I don't know why and no one knew why either, had the latest app and it was updated to the current version."
Pros: "I liked that they were polite and friendly during the national United flight groundings due to the computer error."
Cons: "I did not like the terrifying situation in which the pilot said we would be landing in 15 minutes (at this point we were close enough to the ground that I could see cars ) but then without any further announcement proceeded to point the plane upwards and started flying up up up so that all the city lights disappeared and all I could see were stars next to us. I asked 2 different flight attendants wtf was going on and they both said "oh he's just looking for smooth air" which was clearly BS because I was in the very last row of the plane and if there had been rough air I would have been the first to feel it. After inexplicably shooting upwards for what felt like an eternity we finally turned around and ultimately landed and guess what, no rough air to be found. Now I know why airplane pilots update you all the time, because when he pulls a maneuver like that without any warning it is terrifying and all I could think of was the suicidal dude in Germany from Lufthansa. Not cool. Other than that the flight was fine and they were really nice despite the like 3 hour delay or whatever it was. It cost me an extra $60 cause I arrived so late my husband and baby couldn't pick me up anymore but they offered a credit for a future flight so it's ok. I appreciate the gesture."
Cons: "The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit."
Pros: "Some things about the flight were normal."
Cons: "Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day."
Cons: "I was bumped from my confirmed flight and had to sprint across the airport to catch an earlier flight where they put me in the back of the plane in a middle seat with an entertainment monitor that didn't work. The flight attendant said she'd try to reset the monitor and then never came back the rest of the flight. I also was not compensated for agreeing to take another flight than the one I booked, paid for and successfully checked in for. I also got into Austin later than I wanted with this new flight I was forced to take. Overall this experience was a terrible one unfortunately."
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."
Cons: "My connecting flight from Chicago to Madison was cancelled with no explanation and no other alternatives provided, other than to get a hotel in Chicago and try to catch a flight to Madison the next day. United said they would not cover the cost of transportation to a hotel or the cost of the hotel. In addition, my luggage was misplaced and sent to Madison and could not be located. The number United provided to me to check on the whereabouts of my bag no one ever answered, even though I called multiple, multiple times."
Pros: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Pros: "amazing crew"
Cons: "more padding in seats"
Pros: "Crew were nice"
Cons: "They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable."
Pros: "Super rude, starting from the check-in counter to security inspection to boarding the plane- every attendant we asked a question to or asked for assistance had no clue what to do or respond."
Cons: "Get better-qualified personnel."
Pros: "Amazing crew"
Cons: "More comfortable seats"
Pros: "I like everything about it"
Pros: "I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service"
Cons: "Hand sanitizer and temp check at gate. I watched a crew member pick her nose."
Cons: "First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience."
Pros: "Service staff were very nice. I felt bad for them. See below."
Cons: "Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!"
Cons: "Very little leg room"
Pros: "The crew were fantastic and the seats were comfortable."
Cons: "Leg space was a bit tight for a tall person so if you can get an exit row do it."
Pros: "Crew was wood"
Pros: "the price"
Cons: "Volaris's system apparently was malfunctioning that prevented anyone from checking in online or through any app which caused stress the day before travel. Even worse, they couldnt even check in at the gate and had to fill out forms by hand, which caused a 2 hours delay!"
Cons: "Not pay to much for my luggage"
Pros: "My experience was so terrible I don’t have anything positive to say."
Cons: "1. The original flight I purchased was less than $100, Volaris cancelled it and the only flight available for me to purchase was then $150. 2. After I purchased the 2nd flight, I called within seconds because I noticed my mother’s name was on the ticket instead of mine! I had previously purchased her flight and somehow the kayak site had auto populated her name, i know for a fact did I did not type in her name, it is longer Han mine and has a middle name, i don’t even have a middle name. I think it was justfly, the third party who sent the confirmation email, I explained the situation, they took my contact information and since I had just called they would reach out to Volaris to see if they could change it to my name, and would reach back out to me within a few days. They never called/emailed me back. When I called Volaris they charged me a name change fee off $80+... I don’t know if anyone cares about customer service at Kayak, I have been purchasing all my personal flights through Kayak since 2007, this is by far the worse ticketing/airline experience I have ever had. Also, Volaris charged me $10 for my backpack that I store underneath the seat in front of me! They are a terrible airline, that straight out rips people off. This is the last time I fly with them, and probably last time I use Kayak."
Pros: "The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence"
Cons: "You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM"
Cons: "Staff, food, clean, entreatment, in one word, everything"
Cons: "Late and slow boarding, last minute gate change"
Pros: "The arriving time was the only good thing"
Cons: "Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face"
Pros: "Efficient boarding"
Cons: "More comfortable seats"
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Cons: "Never booking with this airline again."
Cons: "luggage waiting time and boarding"
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Cons: "Late boarding, late landing but claim on time."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Pros: "The crew"
Cons: "Baggage limits"
Pros: "Price and luggage package"
Cons: "Very little space between seats, slow bag drop process"
Cons: "Will never fly with this airline, volaris charged me $60.00 for normal check in bag."
Pros: "On time-efficient"
Pros: "On time"
Cons: "Had to pay extra for a suitcase that was a couple of pounds above the 10 Kgs, and a small tube where I bring my fishing pole (paid as much as a large suitcasewhen it only weighted 1.2 lbs). In the previous flight they also charged us for printing the boarding passes (we we unable to do it online),"
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Pros: "La organización para salir en tiempo"
Cons: "Yo viajo seguido por esta aerolínea y por otras también. Y desde hace no mucho tiempo veo que ya no es posible seleccionar tu asiento sin costo ni siquiera cuando el check in está abierto. Esto se me hace ya una exageración de querer obtener utilidades de todo. Es un absurdo, pues todos nos vamos a ir y es una causa de molestia y que me haría pensar a mi y otros muchos en no comprar más con ustedes. Entiendo que quien quiera asegurar su asiento desde mucho tiempo antes pague por este servicio. Pero no al momento de abrir el vuelo. A veces viajamos acompañados y resulta imposible sentarse juntos. En mi opinión y de muchos amigos que viajamos con ustedes esto nos tiene en desagrado y ocasiona que adentro del avión andemos cambiando lugares y retrasar los despegues."
Pros: "crew was friendly"
Cons: "Poor lack of food choices. No video or radio to listen to for 4 hour flight is unusual especially international flight."
Cons: "The flight was 2 hours late. This 3 out of 5 flights I've flown with the airlines unacceptably late."
Cons: "There was no food or entertainment on this flight."
Cons: "No legroom Very, very warm in the cabin"
Cons: "Llegue 1 hora antes de mi vuelo y no me permitieron hacer mi check in porque “debería estar ahí 1.5 horas antes”. Me indicaron que debería comprar otro vuelo, ya que ellos no hacían cambios. Me tuve que cambiar de aerolínea y adquirir otro vuelo para el día siguiente."
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "flight left on time"
Cons: "seats had fairly limited legroom. but then again the price was inexpensive so i can't complain."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "They were able to get me on an Aeromexico flight which got me to LA two hours before the nonexistent flight would have."
Cons: "although they confirmed a flight to LA on tuesday nov 14, it turned out Volaris did not fly to LA on that date. It took about an hour to arrange for the replacement flight"
Pros: "Good on time"
Cons: "Politics about the baggage send a diferent emails"
Airlines flying from Washington to Monterrey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Monterrey
Masks required on board, masks provided on flights from Washington to Monterrey
Social distancing seating
Middle seats unavailable to book on flights from Washington to Monterrey
Testing for antibodies, testing for symptoms for flights from Washington to Monterrey
Waiving of change fees. Search flexible flights from Washington to Monterrey