Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Sweden
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Scores according to KAYAK customer reviews
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Cons: "Breakfast could have been offered."
Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."
Cons: "Delayed flight ruined it."
Pros: "Missed it"
Cons: "Give back money"
Pros: "Friendly crew. Landed early."
Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Cons: "Safe and happy travel!"
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "No video screen"
Cons: "The comfort seats are not that comfortable"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Pros: "Good customer service in person"
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "Not like"
Cons: "I have Sky Team Elite Plus Platinum but not fare anything!"
Pros: "Ease of check in and friendly people"
Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
Pros: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
Cons: "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Pros: "The staff"
Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "one i got to gate i could relax"
Cons: "scary making connection from AA flight arriving int'l terminal"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Cons: "On time"
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "Airplane was good, boarding was fast."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Pros: "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
Cons: "Only dislike was that the flight was ending other than that no problems"
Pros: "everything was good"
Cons: "nobody mentioned how to get to connection gates ,so me and 2 more people followed everyone ,exited and missed our connection to Riga"
Pros: "Flight left on time despite the problems"
Cons: "We waited for one hour to be able to board. The system crashed so we were very lucky to arrive very early to the airport"
Cons: "I was not allowed to fly because the reason was “tourist” even though the website said that Croatia was open to tourists. I was not given a straight answer as to what is going on the whole day. The assistants at the Turkish ticket counter were very friendly but the experience was so stressful as I was stuck at the airport and there are no ATM’s so I could not pay for a visa to get a hotel to stay in Turkey for the night. I finally managed to pay online, but really just a horrible experience all around."
Pros: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Cons: "You should take this issue very seriously"
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Cons: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Cons: "It was warm on plane"
Pros: "It was fine!"
Cons: "No problems there... Everything was fairly well organized..."
Pros: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
Pros: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"
Pros: "The check in at Budapest was very helpful."
Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."
Pros: "Good service everywhere"
Pros: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"
Pros: "loads of room, great entertainment system, nice crew and the food was very good too."
Pros: "Food and entertainment. Comfort of seats"
Cons: "Crew not helpful, flight delayed, no help when I missed my connecting flight due to the delay"
Cons: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."
Pros: "They try to impress, quite attentive and nice. Plane is clean an new B777."
Cons: "Flight was too exhausting, but Turkish Airlines have nothing to do with this. Ataturk Airport in Istanbul is ... mediocre at the best."
Pros: "The crew was kind"
Cons: "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
Pros: "I got an upgrade to Business Class, which made for a very pleasant flight. Thank you. Great lounge in Istanbul!"
Pros: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Cons: "Nothing to complain about honestly."
Pros: "Good food and courteous service."
Cons: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Cons: "Absolute chaotic experience. Seized all electronic equipment which I anticipated ahead of time and left my iPad home - but they took my camera - which is NOT on the list or a digital device. They had ONE person handling what had to be well over a thousand iPads and laptops. Flight left hours late. NO legroom, Food was horrible and inedible. The entertainment system draped out and locked up 4 hours into a ten hour flight. The WORST flight experience I have had in a very long tie and I have flown all over the world. Will NEVER fly Turkish Air again. STAY AWAY from this airline."
Pros: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Cons: "Late boarding Late arrival"
Cons: "Crew was slow to pick up trays."
Pros: "Foods and Services of Flight attendants ar so good.. The best flight service compare with the US flights."
Pros: "The entertainment specially the Turkish airline safety part"
Cons: "for short trip no need for mugabelat before food"
Cons: "They took 4 days to reach my destination and my last destination they could not provide me with a seat so I had to buy it from my own pocket . The luggage came after 5 days with it missing 12 pounds of stuff. Never go on this airline. They don't care about customers especially in istambul and Mumbai. I think I should get full refund for this flight."
Pros: "Service was ok"
Pros: "I liked the food and the crew and the entertainment."
Cons: "I didn't like the trip two hours late."
Pros: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"
Pros: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Pros: "Food, boarding"
Cons: "Leg room was limited"
Pros: "Nice staff, food was good, comfortable seats"
Pros: "Courteous and efficient crew."
Pros: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
Cons: "Need more vegetarian options"
Cons: "Terrible Airline- cancelled flight and rescheduled long flight leg for another day without notice"
Pros: "Crew were professional."
Cons: "The smaller size planes have less leg room for a coach for shorter flights. The seats I booked initially were changed on me. I don't like that."
Pros: "Seats are spaced further apart than many other carriers"
Cons: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Pros: "I have been flying with Turkish Airline for over 24 years. And they are the best ever. If they have flights to my destination I sure fly with them."
Pros: "The food was pretty good."
Pros: "Very comfortable, lovely stuff, the vegan food was good"
Pros: "Same as above"
Cons: "Boarding mess at Istanbul"
Pros: "On time."
Cons: "Food. Entertainment. Leg room."
Pros: "Was awesome"
Pros: "I booked a round trip flight from IAD to NUE with stay over in IST. Try to make change flight date IST to NUE. I was told by the Turkish air agent to buy a new on way ticket from IST to NUE and use the origenal ticket from NUE to IAD and I did. The the nightmare begun when I try to get back to back to iAD. I was told my ticket was cancelled and have to buy new ticket. After 7 hrs exosting fight and inconvenience when they found out that I was not easily going to be hustled out $1100+ they finally reissued my tickets. During this time I witnessed how 10-20 customers old and young were being hustled for more money and some crying out of frustration. It was one of the worst experience I've had in my 45+yrs traveling experience."
Cons: "Customer service training. Mgmt must be involved in problem solving rather than sending customers to a phone both some of it that doesn't work to talk to folks that don't know what they're doing nor have the authority to mak decision."
Pros: "fOOD WAS GOOD"
Cons: "didn't LIKE THAT I DIDN'T GET AN AISLE SEAT AS I WAS ASSIGNED."
Cons: "Staff does not understand regulation"
Cons: "Depart on time"
Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Pros: "Absolutely nothing."
Cons: "Absolutely everything."
Pros: "Cabin crew was very helpful and polite"
Cons: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."
Pros: "The wheel chair service at Munich airport was excellent. She received us at the door, helped us find a connection after we lost our flight and communicating every step and giving us First Class service on coach. Thank you!"
Cons: "The brownies for dessert were terrible. Maybe fruit next time?"
Pros: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Cons: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Cons: "Turbines did not start up initially. 1h delay."
Pros: "Direct from SJC, not crowded"
Cons: "Guy in front of me was reclined whole time and very little room like that."
Pros: "Quick flight. O ly 2 people per row. Bags did not get lost"
Cons: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."
Cons: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."
Pros: "on time no hassle"
Cons: "nothing in particular"
Cons: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Pros: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."
Pros: "Everything especially the food and the friendly stewardesses!N"
Pros: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."
Pros: "Crew is top notch!!"
Cons: "Just as first flight, old plane, cramped seats."
Pros: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Cons: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Cons: "Not entertainment at all"
Pros: "Excellent service and friendly staff!"
Cons: "It was very cold"
Pros: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."
Pros: "We had seats in last row 46 during flight to Munich .,it wasn’t enough legroom for me ,mom was ok . Because we were the last people who received dinner we didn’t get any choices , food was just poor for both for us but another passengers were satsifeted Crew was fantastic the best ever ,very pleasant, informative , happy to serve us . I love flighting Lufthansa , they have wonderful people working there ."
Cons: "Food was poor , but drinks were great."
Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."
Pros: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Cons: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."
Pros: "Clean plane, efficient and professional crew"
Pros: "The overall flight"
Cons: "The meal on board"
Cons: "Missed transfer, despite assurance before takeoff."
Cons: "Boarding was a mess"
Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."
Pros: "On time"
Pros: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Cons: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Cons: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."
Pros: "Very organized"
Pros: "Everyone are friendly thank you"
Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"
Cons: "Entertainment center did not work. I paid for wifi and did not work and need my money back. The headphone jack for the tv did not work."
Pros: "Only slight turbulence. Flight was only 10 minutes late."
Cons: "The choice of games and movies. Space too cramped, and I am only 5' tall!!!"
Pros: "Food was by good"
Cons: "The cabin air at my seat was very stuffy. There's no air vents and I can't control getting fresh air"
Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"
Pros: "Clean plane, decent entertaiment"
Cons: "the food was pretty much the same that we had during our previous flight from Moscow to Frankfurt and of the same mediocre quality. the plane was freezing cold - this was the first time in my frequent travels that i had to use the provided blanket. My girlfriend used 2 of them. When I called the flight attendant for the extra blanket using the bottom nobody showed up - I had to stop an attendant passing by to get the extra blanket."
Pros: "Quick and easy in all aspects"
Pros: "Title says it all Short flight"
Pros: "I enjoyed it."
Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"
Pros: "Courteous flight crew"
Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Cons: "The seat that I paid for was taken from me by Lufthansa without explanation or a refund."
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Pros: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Cons: "Can't think of anything"
Cons: "Nothing. Flight was amazing"
Cons: "It's KLM. What else do you need to know."
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Great plane and staff"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "All good"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Cons: "The movie selection did not seem extremely varied."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Cons: "The streaming service didn’t work"
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Very friendly and helpful personnel."
Cons: "At some point the luggage was lost. here."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Short-hop flight, fit for purpose."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Excellent service, excellent food."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Cons: "I missed my flight because of MU"
Cons: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Pros: "Crew was pleasant."
Cons: "Very old plane with seatback screens or USB ports for charging."
Pros: "I wish I found somebody to take me around"
Cons: "No complains"
Pros: "Everything was on time"
Cons: "I couldn’t change my seat"
Pros: "Good smooth flight, on time. No complaints"
Pros: "Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years."
Cons: "Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)"
Pros: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"
Pros: "No food or entertainment"
Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Cons: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Cons: "No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had"
Pros: "American Airlines gets a thumbs up for this flight! Great seating, food decent, on time. We waited for some folks to join from a connecting flight which was good business."
Cons: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."
Cons: "Plane had to be switched, but the process was disorganized and frustrating. Had to miss my connection as a result"
Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Pros: "Everything was good. Tv screen had issues booking for first half of flight"
Pros: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Cons: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Pros: "The crew was very much professionals, worked fast."
Cons: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Pros: "Food on into fight inedible..No Food on domestic. Charge for everything."
Pros: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Cons: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Pros: "Loved the flight attendance!! They were friendly, witty and flexible."
Pros: "Courteous attendants on board! Food not bad!"
Cons: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Pros: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Cons: "Crew was very noisy. It was an overnight flight. Waking us up at 1am for dinner not really needed."
Pros: "The crew members were pleasant"
Cons: "I had to pay an additional fee of $327 because I had a infant riding with me on my lap."
Pros: "It was a quick, smooth flight."
Cons: "The chicken for dinner was horrible. The call buttons for assistance sounded constantly the entire flight.. Not sure if it was a malfunction."
Cons: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."
Cons: "Don't understand why they do not open to get the seat until 36 hours ago. Our family of 4 got scattered all over; the agent was not at all helpful -- they seemed bitter about their working condition and the fact that they had to deal with dissatisfied customers. I talked to the supervisor and we were finally able to sit together just because a party of 4 did not show up. I am not at all happy with the AA for their stupid rule."
Pros: "Flight attendant , i dont her but she was sweet and attentive."
Cons: "The leg room was really tight even for short person"
Cons: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Pros: "It was a pleasant flight, easy boarding, crew friendly."
Pros: "comfortable seats, meal was better than expected, in flight entertainment was good"
Cons: "it's absurd to have to pay like $70 more for window seats"
Cons: "We paid extra for seat selection which was supposed to be a window seat and ended up in middle seat... not acceptable..."
Pros: "It's a direct flight, it runs on time, the staff on the ground and on the flight are professional, courteous, and helpful. If you are lucky enough to have an empty seat next to you, the seating is quite comfortable, with adequate foot and stretching room."
Cons: "For in-flight entertainment, the ceiling-mounted screens along the aisle are hard to see and offer no choices for viewing. The food, as usual, was poor. I ordered vegetarian meals, and on the return trip for both meals was given the same soggy pasta with tomato sauce--no protein (why not add a few chickpeas or white beans?)."
Pros: "The flight crew were professional and friendly."
Cons: "the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room"
Pros: "the flight was very comfortable"
Pros: "The crew was just fantastic. ...."
Cons: "I request special meal. ..unfortunately was not provided to me."
Pros: "Seats were comfortable with plenty of room."
Cons: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Pros: "Crew got into the Christmas spirit"
Cons: "Audio sockets had "scratchy" sound quality, no matter which headphones were employed Touch screens were very unresponsive and viewing listings was infuriatingly slow - I would prefer to use a simple list without pics"
Pros: "The entertainment and service was the only plus on this flight."
Cons: "When I booked my ticket a month in advance, British Airways was going to charge me extra for trying to book my seating in advance. They told me it would be free if I called 24hrs before the flight. I called 24hrs before and they told me they could not book my seats because the airport owned the seating. My first flight was with American Airlines, they gave me a boarding pass, however for my leg with British Airways, I had to go get ANOTHER boarding pass to board the flight. This airline was very inconvenient and I felt scammed booking with them. I would not recommend this airline to anyone!"
Pros: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Cons: "Inflight entertainment....AA NEEDS to get individual screens in economy."
Cons: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."
Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"
Pros: "Crew was nice and boarding was on time"
Cons: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Pros: "The crew was friendly and very accommodating. Inflight entertainment had many choices, had a wonderful relaxing time. The food was not too good but then again it's airplane food. Overall, recommend the experience."
Pros: "I got me where i needed to go. The food was okay."
Cons: "Lost luggage, poor seats, poor entertainment."
Pros: "Crew was not very helpful, last time I fly Iberia."
Airlines flying from Pennsylvania to Sweden have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Sweden
Masks required on board, masks provided on flights from Pennsylvania to Sweden
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Sweden
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Sweden
Waiving of change fees. Search flexible flights from Pennsylvania to Sweden