Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Wichita
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Scores according to KAYAK customer reviews
Pros: "Efficient and sanitary"
Pros: "Crew was very nice, professional."
Pros: "Great crew. Good food. On time."
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "Amazing crew"
Cons: "Wifi didn't work"
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Cons: "WiFi didn't work"
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Cons: "Going to Delta today to see if they can help me...we'll see!"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "codeshare by China Southern"
Cons: "codeshare by China Southern"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Cons: "On time, free upgrade."
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "The service was exelente"
Cons: "Delays. Ways late."
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."
Pros: "Quick flight!"
Cons: "I paid for an upgraded seat and it was still very cramped"
Cons: "The flight is delayed 3.5 hours."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
Cons: "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."
Pros: "Customer service very courteous and friendly."
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "No compensation"
Cons: "Food choices"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "The length of the flight, one of the flight attendants WAS very charming."
Cons: "When I asked for a drink, after having fallen asleep and awoken just as the cart passed me, I was told just one minute, 10 minutes later, a flight attendant came by, they had food, I asked again for some water, was again told in just a minute, took 20 minutes to get water. The earbuds I was given didn't work, my own didn't work, apparently the seat I was in has a connectivity issue, so the sound kept blasting in and out and was horrible. I had to hold the connector in the seat. The food option was non-existant once the cart came to me, the only option was chicken, which was horrible. Overall, I was not impressed with the service or flight ...."
Pros: "even though this plane was delayed, the crew worked hard to get us out as quickly as possible. We were only 17 minutes behind original landing prediction. Nice work"
Pros: "The staff was helpful."
Cons: "The flight was delayed due to a crew member no show and eventually cancelled. I was unable to go to Iowa to see my family."
Pros: "Flt on time. Arrived on time"
Cons: "A young child screemed constantly. Not sure how you would address. Have had kids so been there"
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Cons: "no charging station"
Pros: "Took off and arrived on time."
Pros: "Uneventful and on time"
Pros: "It was just great"
Pros: "It was easy to travel"
Pros: "There was a lot to see"
Cons: "The screens were severely delayed and frustrating."
Pros: "The fact that the lady at the counter was able to change our seats and put us all together."
Cons: "the movie screen being so far away"
Pros: "I can't comment on food or entertainment and there is no N/A option. I did not purchase food or use the wifi for entertainment. The seat I upgraded to was comfortable and spacious even if it didn't recline (I sat in front of the OWWE)."
Cons: "Same as above"
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
Pros: "Ability to close the arrival time late departure caused by a "missing" pilot."
Cons: "Cattle car mentality"
Pros: "Everyone was helpful and friendly. It was my first trip, and I would do it again."
Cons: "Had to spend 12 hrs in an airport because it was cancelled and was given no reason as to why. I won't fly with aa again"
Pros: "Everything was amazing"
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "I like it! Thank you, kayak"
Pros: "The pilot was charming, and really hugged Mt. Rainier on the way in - Made for an incredible view in the moonlight!"
Pros: "All flights were on time and arrived early."
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Pros: "Got there on time"
Cons: "It was too cold"
Cons: "delay missed my connection.."
Cons: "Refer to above. Both flights were horrible."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Cons: "Always delayed"
Pros: "Boarding was quick and got there on time to make connection"
Cons: "Nothing it was fine"
Cons: "I wasn't allowed on"
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Cons: "It was constantly delayed and the airline was poorly treating its passengers in helping them get to their final destination. I was originally supposed to get into my final destination at 6pm, but I didn't get in until after 10pm central time due to those delays."
Pros: "Nothing...I had to be rerouted to Chicago to Seattle!"
Cons: "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."
Cons: "Noisy, hard to sleep even with earplugs and eye shades. Unruly children."
Pros: "First time traveling with my service dog. It was a very pleasant experience and everything went wonderfully!"
Cons: "We weren't given very much information about situation that caused to make an emergency landing in Charlotte NC."
Cons: "90 min late"
Pros: "No cancellations"
Cons: "Slow, and expensive wifi"
Pros: "Seating space"
Pros: "Crew were friendly. The entertainment system they have was excellent. Plus gave out free ear buds, cheap ones I’m sure but still free."
Cons: "The leg room on this flight was very tight. I’m a short person and it was still very tight and uncomfortable."
Pros: "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
Pros: "The other passengers were understanding and patient."
Cons: "The crew was inattentive and in accommodating. A little water would’ve been nice."
Pros: "Got to watch all Oscar winner movies"
Cons: "could've used a couple of pillows"
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "Departed and arrived on time, clear cabin announcements, attentive cabin crew"
Cons: "No entertainment options without paying for WiFi,"
Pros: "Every thing about it except for snacks Wish there was a meal from sfo to ohare"
Cons: "The piolets ability"
Pros: "On time, pleasant crew"
Pros: "Flight was held so late connections could be made. Staff was very attentive. Ground staff as well."
Cons: "Luggage was left in Denver and needed to be retrieved late the next night. Very upsetting."
Pros: "Friendly staff, on time departure and arrival."
Cons: "Cramped planes."
Pros: "United does everything right. Organized and beautiful experience from check in to baggage claim."
Cons: "Seating in economy is like sitting in a high school locker for 8 hours of your flight."
Pros: "In Witchita10 min ahead of schedule"
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Cons: "Worst experience I've ever had.. I've flown over 7 times with other carriers and my very first United Airlines experience was one to forget.. all around experience was a very SOLID F on the grading scale."
Pros: "No problems"
Cons: "Would have been nice to have more room"
Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
Pros: "Friendly crew. I could understand the pilot. He had to tell us we were skirting weather and would be delayed in landing. But he was clear and professional, which made it easier to take."
Cons: "No one can like the seats these days on almost any aircraft. Not enough leg room and the seats curve your upper body into some unnatural position."
Cons: "Flight was cancelled twice and only paid for hotel. Would not pay for food"
Cons: "My flight was cancelled 3 times and I arrived at my destination at approximately 10:30 p.m. instead of 11:15 a.m."
Cons: "The plane was delayed from 1.5 hours to 2 to 2.5 hours. It was startling to get these updates vs saying it is 2.5 hours from the start."
Cons: "showed up for a 5:20am flight and was told at check-in it was now 7:30... Nobody could have told me that before I woke up early, got a cab early and showed up to the airport early?!"
Cons: "Delay in boarding"
Pros: "The experience was bad all around. The flight crew was understanding and sympathetic to the situation but offered no concern."
Cons: "The gate agent was not helpful when my flight was running late and was going to miss my connection in Chicago. 10 mins is not enough time to taxi to the gate unload and get to my next flight. The doors close 10 mins before even if it was the next gate the door would have been shut. Had to reschedule flight for not the same day or the next day but two days later! During flight my inflight drink was evening coffee and tasted old as if it had been sitting for a while. Was sat next to a sick ER nurse who was coughing and sneezing in and around the open cup. I was sick for 8 and half days following the flight."
Pros: "Security was great! No hassle and quick. Boarding was on time and fast."
Cons: "Plane was small and cramped. The snack packs of pretzels and things is not very good, it doesn't taste the best and is not healthy for anyone. Had to gate check my one item. Very cold in the cabin even after two hours in flight."
Pros: "I recommend this company. I ve traveled from reno to buenos aires. Thank you !!"
Pros: "How empty the plane was so multiple seats for just myself. Also staff was great, very polite and helpful."
Cons: "Terminals were too far for my connection to toronto."
Cons: "Rude attendants"
Cons: "When I attempted to check in for flights using the United app both outgoing and return, I found boarding passes were not available for all flights and had to call United to have reservation adjusted so boarding passes could be issued. Don't know why? but inconvenient."
Pros: "We boarded quick, the flight was smooth. We arrived early. The staff was friendly"
Cons: "I upgraded to first class for more comfort, so I could rest and I was extremely disappointed that my seat didn't decline at all. The snack choices could have been a lot better."
Pros: "Crew was nice"
Cons: "This is the 4th time flying United and every time I experienced a delay and disorganization after delays."
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Pros: "The flight itself was great. Good movies, professional crew."
Cons: "The whole seating process was a nightmare. They didn't assign seats and when I tried to call first they said wait until 24 hours in advance or pay $100 THEN when I tried to check in 24 hours in advance they wouldn't assign seats bc the first leg was operated by United. They then said United couldn't assign seats at check in - only at the gate AND THEN the said they couldn't assign seats for our second leg because it was operated by Luftansa. It was ridiculous added stress on our honeymoon and my husbands first cross Atlantic trip. Made me never want to fly Luftansa/United transatlantic again (and I have been a milageplus card holder so that's saying something)"
Cons: "The flight was about 30 min late in boarding"
Pros: "Lufthansa offered complimentary food on their three legs of my journey. Even the two hour flight Munich/ Malta. But United offers nothing. And the seats are way too narrow."
Cons: "Narrow seats. No free meals. No free entertainment."
Pros: "I didn't freeze! We got a little snack thing. The center seat wasn't taken so I had more room. Even tho it was delayed a bit to wait for connecting passengers, I would like to think the same would be done for me, so that was okay."
Pros: "The updates that were sent to me in e-mail."
Pros: "The nonstop overnight flight was very good. We will for sure choose that again. Much better then daytime with stops"
Cons: "We didn't use food or entertainment, but rating option didn't give that, so it wasn't bad just not used"
Pros: "We arrived safe."
Cons: "The whole experience was bad. See my comments above from first leg of the flight."
Pros: "Flight was on time."
Pros: "Good flight. Lots of room."
Pros: "Lousy pretzels. We had no choice in a snack!"
Cons: "Seats are for skinny high school kids who are only 5'2"."
Pros: "Crew was professional and friendly."
Cons: "Seats were too cramped..knees hit seat in front and I felt like I couldn't use the arm rest cause my hand would be on the knee of the person next to me"
Pros: "Got delayed on my first flight, missed my other connections, had an 8 hr layover and almost 24 hr trip, rearranged my entire travel plan. Not united 's fault but not the best flight I've had either."
Pros: "very smooth flight very helpful crew, gate checked bag, ahead of schedule."
Cons: "Outlets don't work. The African American stewardess was rude. Seat didn't recline"
Cons: "The delay"
Pros: "Distinguished service by the BusinessFirst flight attendants made this a very enjoyable flight. The menu was just right for a daytime service and the wine pairings were superb. And we were right on schedule."
Cons: "We boarded late because of maintenance check. After we boarded, we were told still doing maintence check."
Pros: "The crew was funny"
Cons: "The lack of planning was frustrating. A 4 hour delay doesn’t help either"
Pros: "Crew was great. Fast flight. Lots of information from the pilot"
Pros: "Easy boarding, good staff"
Cons: "About 6 hours before my flight, I started getting text alerts about flight delays. First delay was one hour. As I was getting ready to leave for the airport, I received another alert that moved the time up 45 minutes. I panicked and I called Frontier. While on the phone, I received another text alert with flight delay of 2 hours. As I was getting ready to leave for the airport again, text alert 3 hour delay. This went on ALLLLLLL NIGHT! I didn’t know when to leave for the airport. Or if my flight was going to be cancelled. THIS GAVE ME SO MUCH ANXIETY! Uber to the airport was going to be $65 so I wanted to be sure I actually HAD a flight! I called and Frontier had no answers. One agent said there was a maintenance issue in Denver. I was flying out of SFO. If the flight was going to be cancelled, I would have to be at the airport to be booked on another flight with a different airline. And I would only be booked on another airline if it was a maintenance issue. If it was “environmental” I would get put on the next Frontier flight, which was the NEXT DAY! I called Frontier again. The agent said the reason changed from maintenance issue to environmental. He could put me on next flight tomorrow which was 22 HOURS OVERNIGHT IN DENVER. And no, they don’t pay for your hotel. This is just the flight. What?!?!? Unacceptable! He offered a “Frontier credit.” Absolutely not. Then he offered a full refund. At this point, I had had enough so I accepted. Now I was burdened with finding another flight on a different airline at the LAST MINUTE! While I was explaining this to the Frontier agent, he hung up on me. An email came through with a receipt for a Frontier credit for less than the cost of my flight! I called again. The next agent lied that it was full refund. She only changed it when I demanded she send me a receipt with a full refund amount. This was not a cheap flight. Unless you consider $315 ONE WAY cheap. I was able to find a last minute flight for only $500 ONE WAY. It could have been $1000 or more, considering I was booking it SIX HOURS BEFORE DEPARTURE. All thanks for Frontier. This was the worst travel experience ever! DO NOT BOOK A FLIGHT WITH FRONTIER!!"
Cons: "I purchased a flight from ONT to RSW with a layover in Denver. I was only able to check my bag to Denver, had to go to baggage and check in a second time, go through security again—a long line —took me 2 hours to get my bag and go through security. Frontier told me that kayak booked me on two separate flights with two separate tickets and because of that they couldn’t check my bag to my final destination. booking through kayak was a huge inconvenience"
Cons: "No info. Why it was delayed. No apologies. No free drinks, nothing. Delayed 2 hours."
Pros: "The crew and especially the attendant at the baggage counter were all super nice and helpful"
Cons: "Everything else. -2.5 hour delay with no explanation or updates -Upcharges for everything -$45 to check a bag? -Uncharacteristic scary altitude drop-we are frequent flyers and felt like we were crashing -If you’re going to upcharge for everything including water, at lease offer the damn internet for a fee like everyone else. Nothing offered for in flight entertainment whatsoever. -expensive, poor food"
Pros: "The inexpensive price until it came to paying for my luggage. The inability to pay for luggage begore boarding."
Cons: "The baggage price was to expensive."
Pros: "Price good"
Cons: "Ticket counter people terrible. Rude and brusque. No help with bags. Seats on plane close and hard. Uncomfortable to point of back pain. Will only fly Frontier in nothing else available. Price is only thing they have going for them."
Pros: "Not much."
Cons: "Where do I start. Ticket counter at check in is an abomination even if you did it online as they suggest. The airline groups together those needing check in and those dropping off bags which makes no sense at all. Results in a long process. Nickel and dime you until the savings from a traditional airline is non-existent. Seats are uncomfortable, crew is unpleasant. No wifi or entertainment. And baggage is always delayed. Pay the money for a regular airline."
Pros: "They still pick up trash!!"
Cons: "New airbus has even LESS room!! Have to manhandle your personal bag out of the even smaller space under the seat! A soda is $3! There is Nothing to read anymore and the crew are overwhelmed with cranky people... making them cranky."
Pros: "Boarding was smooth."
Cons: "Seats hard & too close together. Charge for carry-on was ridiculously high."
Pros: "I received my luggage fast and the plane was clean! Awesome crew. They were very kind."
Pros: "The crew was fabulous"
Cons: "No leg room it was a red eye four hour flight there is no way to sleep in those seats they suck and are extremely uncomfortable."
Pros: "Not much."
Cons: "To begin, our flight was an hour late to depart. The seating was horrendous! The hard plastic seats rivaled medieval torture instrumentation. They didn't offer refreshments on a three and a half hour flight, and to top it off a bunch of our items were missing from our bag when we found it at baggage claim. Worst!"
Pros: "nothing. Only purchased on this airline because there was a direct flight"
Cons: "Website indicated online baggage fee of $30 but when checked in was charged $35 All beverages had to be purchased including water"
Pros: "This was the last time that frontier receives any of my money."
Cons: "All flights are late, always. Seat and luggage fees are much too expensive. Never again Frontier."
Cons: "No emailed itinerary or checkin notification - I blame Kayak for this (it seems to happen whenever I book through Kayak) and will no longer book flights through Kayak. Frontier sucks, but you already know that going in so you get what you expect."
Pros: "Fast boarding. Crew is super friendly. Thats about it."
Cons: "Seats are increadebly uncomfortable. $3 for a soda, not even a bag of peanuts is offered here. No entertainmet, no movies, no wifi. Not even a magazine No tray where to put your food or ipad. no pillow, no blankets. $40 for a carry-on bag $20 to pick your own seat at checkin."
Cons: "This is the most cramped plane I've ever flown and she's very uncomfortable seats unable to recline, no movie for 5+ hour flight! Out of snacks, overall sucked! $80 each way added for 1 suitcase each/2 people, I will not fly Frontier again"
Pros: "Seats smaller than they used to be, no pay for view for a movie, cabin was hot, seat cushioning paper thin, pay extra for carry on and checked bags, sales pitch for Frontier credit card to literally captive audience, overall miserable flight."
Cons: "Will never fly Frontier again."
Cons: "Why did they remove the self check in station in Nashville? 30 min wait to check in could be easily avoided."
Pros: "Very friendly!"
Cons: "had to wait around forever until our plane showed up and we were able to board. also i was under the impression that if i paid to check a bag it was a flat fee for my round trip ticket but i had to pay 40$ extra to carry on a bag each way, not worth it"
Pros: "Frontier seats do not recline."
Pros: "Flight delays, uncomfortable seats, all the extra charges for seating, luggage, snacks defeated the purpose of cheaper airfare. Gate hadf incorrect flight info. Frontier will not be my first choice for future flights."
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Pros: "The plane we were on had a lot of room. The flight attendant named carol was great."
Cons: "The flight was delayed an hour. My seat was double booked and I had to move seats."
Cons: "My flight going back to orlando was delayed over an hour seats don't recline no movies no wifi no water included you buy everything essentially might as well fly with another service that is more expensive but don't have to buy everything"
Pros: "The crew polite and accommodating."
Cons: "Uncomfortable seats, no complimentary beverages."
Pros: "Flight was okay. They charge for bags weather carried on or chacked. They changed for reservations made by phone. If you want to fly Frontier take your calculator."
Cons: "See above."
Cons: "I was so appauled at the lack of customer service that Frontier Airlines lacks. I did not even take my flight with Frontier due to hidden fees, $99 change fees, carry on bag fees etc...I just called Southwest and they gave me a new ticket the night before my flight for LESS than what my fees would have been with Frontier. I also got 2 free bags and could bring a carry on. Not to mention they actually serve drinks on their flight. I was so disappointed with EVERYTHING about your airline company. The worst part is....a supervisor from Frontier said they would call me back in an hour (I wanted to discuss with my husband if it was even worth it to pay the fees or not) and he didn't even do it! It shows how much you guys don't care about your customers or business. As soon and I noticed he wouldn't call I just called Southwest and explained my situation and I was off the phone in less than 10 minutes with a new ticket and FREE BAGS!! I will NEVER fly Frontier ever again."
Pros: "Picking out seat"
Cons: "No free snacks"
Pros: "Not much"
Cons: "Start with the aborted takeoff when the pilots slammed on the brakes and we were propelled into the seat in front of us.. I can accept that as a safety measure BUT the attitude of the Frontier Gate reps after the plane returned to the gate was ugly. I am an experienced traveler and the last time I was treated that badly was by Eastern Airlines in Miami years ago. The baggage charges are horrendous. Then I saw passengers loading multiple bags into the overhead. I have to believe experienced Frontier passengers are not paying the fees, hiding their bags until loading and then taking them onboard. NEVER AGAIN if there is any alternative."
Pros: "On time, enough room in seats and seat belts weren't too tight. My fight attendant gave me hot water with lemon upon request at no charge. (I had a cough. )"
Cons: "Lightening storm on the flight to St. Louis caused an hour delay awaiting our luggage. I brought my own food, knowing you have to pay extra for that."
Pros: "Very fast check-in, boarding, and flight. Extremely cheap ($25 incl. tax, $50 with a checked bag). Professional and courteous crew and staff."
Cons: "$25 for a checked bag."
Pros: "Crew was knowledgeable, courteous and professional. Flight ran right on time."
Cons: "Seats (17C and 17D) were not very comfortable (minimal cushioning on seats and backs, no cushion on arm rests, and seats do not recline). Also, there were two pieces of used gum in my seat back pocket (yuck!)."
Pros: "Not a thing"
Cons: "Dalayed flight no announcements about the staus Passengers next row had a dog in the cabin! It farted many times! Discusting!"
Cons: "Frontier added $90 in fees to my flight. Totally dishonest. I'll never fly frontier again."
Cons: "You have to pay for every single thing-not a cost savings"
Pros: "Seats very very toght and uncomfortable staff at check in very good but flight attendants on plane not nice or helpful . Check in and departure were in time."
Cons: "Seats very very uncomfortable . Flight attendants curt and not nice ."
Cons: "It took an hour and a half to get the checked bags from the plane to the baggage claim."
Pros: "Liked that it was cheap and that it got me to my destination."
Cons: "The flight was significantly late (both of my Frontier flights were), the seats had no padding, the tray-tables were half-sized so that you couldn't put a laptop on them. I would not recommend Frontier to anyone unless they absolutely cannot afford another airline. There are affordable airlines that do cheap flights well. This is not one of them."
Cons: "It was late, uncomfortable, and the ticket counter refused to help. Never again."
Pros: "Fares were good"
Cons: "Everything is extra. This was the least expensive flight we found but after the hidden costs it would have been the most expensive. Carry on $40 each, check bags $35 each, even a cup of coffee wasn't included. Then after all that it was the least comfortable flight I have ever taken. I will never fly this airline again!"
Cons: "No leg room in 1 A . Paid $25. To be cramped in front seat. Over charged for my bag. I will never fly frontier again following this trip."
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Cons: "The gate was very rude and refused to get a supervisor. The flight was closed early.we did not get home for two day .purchased another flight from American cost 500.00. Still did not make the connection. Still at the airport attempting to return to STL. Horrible costly experience."
Pros: "The guy next to me on the flight was really nice as were the flight attendants."
Cons: "I was charged twice for my bag. I had one bag. I went to the kiosk to get my ticket and was almost finished. I swiped to pay for my bag as a carry on and an error message came up and said to see attendant. I did. There were three people there who had no idea what was going on. I tried to explain what had happened and they kept interrupting me and telling me I probably was going to miss my Friday evening flight as it was overbooked. They asked me if I'd like to check my bag and I said sure. I agreed because I never finished my kiosk purchase or agreed to pay the fee on it. The attendant takes my card and swipes it. Then said "It looks like you paid twice. Call this number" and hands me a paper with an 801 number on it. The gate and departure time changed several times. We wee supposed to leave at 7:30 and didn't leave until after 8pm. This was an awful experience and I won't be flying Frontier again."
Pros: "Boarding was timely and efficient. The Crew was friendly."
Cons: "You pay for f*cking water! WTF! Seats don't recline seats are uncomfortable No Direct TV anymore No in flight magazine pay for 1st piece of checked luggage pay for carry on you pay for seat selection, I like window seats $$$ Frontier USED to be my favorite airline. Back to United and Alaska I guess Overall, just a terrible experience. If I had the time I would picket their check in area warning passengers about their upcoming nightmare."
Airlines flying from Pennsylvania to Wichita have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Wichita
Masks required on board, masks provided on flights from Pennsylvania to Wichita
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Wichita
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Wichita
Waiving of change fees. Search flexible flights from Pennsylvania to Wichita