Cons: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Cons: "The person next to me he needed to see it’s not one he was so big"
Cons: "No drink service And no free tv"
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Pros: "The plane was clean and on-time"
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "The loading and no hassle boarding"
Cons: "Nothing everything was smooth"
Pros: "Flight was good, nothing stood out as good or bad. It just seems like a very tight space (I'm 5'3 and less than 150 lbs)."
Cons: "Going through TSA in Newark Airport was HORRENDOUS. A TSA agent grabbed my things out of my hand and threw it on the belt without any consent from me. I was still unpacking my carry on, to abide to the rules and no she just wouldn't have it and was very rude."
Pros: "Plenty of leg space and crew was friendly"
Cons: "We were delayed by more than 6 hours."
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Cons: "Flight was over 4 hours late and they just 20 mins ups to death!! Had to spend lots of $$$ on urber tp get home because my ride that was cpming at 11:00 pm could not come at 4:30.am since most people have to work."
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Pros: "On time and early arrival."
Pros: "The service was good along with everything"
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Pros: "The flight was smooth. The crew was great."
Cons: "The snack."
Pros: "Everything was good"
Pros: "The blanket was nice. The crew was very friendly."
Pros: "Very professional employee! Well thought safety equipments"
Pros: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Cons: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Cons: "4 hour delay"
Pros: "The crew was very nice and welcoming!"
Pros: "Everything is great"
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Cons: "Turbulence was insane"
Cons: "My seat was given away and had to rebook on another flight and another airline"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "Never got there"
Cons: "Never got there"
Pros: "Comfort and service was right on target"
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Cons: "This flight had a TV for each seat. However, you had to pay $5.99 to watch basic cable."
Pros: "It canceled"
Cons: "It canceled"
Pros: "Boarding the plane was Good"
Cons: "That I was charged for the flight again or they wouldn't let me on the plane"
Pros: "Flight was on time"
Cons: "Better food would have made my night"
Cons: "On time schedule always a good thing."
Pros: "Nothing for a Turboprop just ok"
Pros: "Everything mostly"
Cons: "It was cold outside when we got in and out of the plane. I wasn’t prepared for that."
Pros: "Convenient airport."
Cons: "Left 4 hours late."
Cons: "The flight was over 5 hours late with almost no explanation"
Pros: "I got to my destination."
Cons: "Flight comfort. Lavatory smells really bad. Too many delays."
Pros: "The airline changed the schedule of the flight to 10 hours earlier, which would have meant we would sit in the Ft Lauderdale airport for 14 hours. I cancelled the flight and applied for a refund thru Kayak. Six months later, I still haven't been refunded."
Cons: "This airline is NEVER ON TIME."
Cons: "The plane had technical difficulties and they have delayed us 5 times when the airline should have gotten a new plane for all of us."
Pros: "The crew and the seating was fine"
Cons: "My flight was delayed both times going and coming to Pensacola, the first flight on my way to Pensacola was delayed 4 times and cancelled, but they decided after about five minutes to take us after a four hour delay."
Pros: "My first flight was cancelled causing me to miss itinerary"
Cons: "Plane so hot inside until in air. No h2O. Numerous people knocking their heads and tripping up or down on two seater side of plane."
Cons: "The airline canceled the flight so had to stay over night in FL... now I am paying for a room and having to pay for a boat I am not even on. This is a very bad airline"
Cons: "The flight I was originally on was canceled. I had to wait an extra day."
Cons: "Flight was 2 hours late. Could have been better."
Cons: "It would have been nice to have a backup plan when the boarding system goes down so that the flight had not been delayed."
Pros: "I love the convenience of a quick flight to/from Daytona beach/FLL. I have to travel there frequently and having another option other than driving is a lifesaver!"
Pros: "On time, efficient, & friendly staff"
Cons: "You get what you pay for... just sayin’"
Cons: "I will be filing a formal grievance"
Cons: "Price was very misleading - i didn't realize I would be paying an additional $100 at the airport for a carry on bag"
Cons: "Flight was delayed due to weather issues and for over 2 hours we received little to no information about what was going on, totally unacceptable in today's world.....the 2 people at the gate were, or told us they were, left in the dark the entire time.....it was VERY frustrating and I feel I should be reimbursed for the lack of professionalism and customer service.....it was a joke."
Cons: "It was so incredibly hot and stuffy during the entire flight that is was very uncomfortable. Flight was late."
Pros: "The flight was one way"
Cons: "The flight was warm and very little space"
Pros: "Horrible, delayed delayed delayed"
Pros: "On time, smooth ride."
Cons: "After going through an extensive line because of security check, I arrived to my designated gate 11 minutes prior to departure. Unfortunately, the Silver Airways representative rudely told me that the airlines had close the doors 15 minutes prior to departure. In other words, I arrived 4 mins after they had closed the doors, and insisted on NOT letting me in. The representative treated me poorly, and was not helpful at that moment."
Pros: "Great staff good planes."
Cons: "3 hour delay with no explanation about the reason by anybody. People at the boateing station treated us like if they were doung us a favor. They made us unlock our luggage and didnt allow us to lock it before checking it."
Pros: "Opportunity to fly direct to and from Pensacola."
Cons: "What's the point of overhead compartments, if carry-on that is in addition to a carrying bag must be stowed, and overhead compartment sits empty?"
Pros: "Easy plane to deal with"
Cons: "Warm on the runway, while waiting in the plane to take off"
Pros: "I got to fll safely"
Cons: "Everything else about the flight very poor. Will never fly sliver airways again."
Cons: "There was no gate agent available to answer questions and flight was delayed without any announcements or updates until after original takeoff time. Lots of confused passengers."
Pros: "Once in the air the flight was smooth and we were able to make up a little of the time delayed from boarding."
Cons: "Flight was initially delayed 30 min due to late arrival of plane from previous flight . Reason unknown. Then apparently the folding stairs from inside the plane we not working correctly and maintenance had to be called in. The repair guy worked on it for about 15 min and got the stairs to fold down. Then we waited another 30-45 min for someone to "sign off" on the repair that was done to the stairs. Well apparently that never happened, because they eventually lifted the stairs back into the plane and rolled up a ramp to the plane for passengers to enter, which had been sitting on the tarmac by the plane the entire time. So we're all wondering if they could just use the ramp instead of the stairs, why the HELL didn't they do that in the first place??? It would have saved us 40-50 minutes in extra delays !!!"
Pros: "I had the row to myself and the flight was short"
Cons: "The flight from PNS to MCO got delayed 3 hours"
Pros: "The flight was on time and we got from A to B."
Cons: "Flight attendant grabbed my shoulder bag (small tote type) from me and shoved it into an overhead compartment while I was trying to find bandages in it to replace the dressing on a wound on my hand from a swimming accident. She insisted that this small bag, which I had retrieved from under the seat when I saw the condition of my hand, was too big to fit there. She was a large woman with very short bleached hair. No name. . . . I had to try to avoid further injury while de-planing and handling luggage and wasn't able to replace the bandage until I reached the arrivals area, after Immigration & Customs at Ft. Lauderdale. For any level of service Silver fares are ridiculously expensive, working out at almost $1.00/ mile flown for this journey - comparable to a $4400 economy fare from FLL to London!"
Cons: "Plane stayed really warm and not all of the vents worked properly."
Pros: "Denise the fight attendant was very nice and let me off the plane first so I can try to make my connection in a different terminal"
Cons: "Flight boarded 45 minutes late while the plane was waiting with the crew to board for an on time departure. I missed my connecting flight and the gate attendant was not helpful with getting me in touch with my airline to see about getting another flight. The ground crew was completely disorganized and couldn't give answers as to why we were delayed."
Pros: "The flight was fine. Food and entertainment is not applicable because the flight was only 35 minutes"
Cons: "They did not put the luggage on the baggage carousel after landing, but left it sitting who-knows-where -- underneath the airport, or outside the terminal -- and didn't want to look for it without an argument"
Pros: "it got me there"
Cons: "overcharged for checked baggage (30% increase from 3 weeks ago)"
Pros: "Flight was good crews were good"
Cons: "I could not check in from my phone"
Pros: "Chamaing crew , beautiful young lady's"
Cons: "Great overall flight"
Pros: "Flights was ok but was 30 minutes late."
Cons: "When I got to Fort Lauderdale no luggage was there . I ask silver airlines and they said everything was uoaded from the plane. Then they called Key West and my luggage was never loaded. I was at the airport at 9:00am and my flight left at 12:45pm approximately. How can you not load my luggage. I finally got my luggage at 1:10am on Sunday ."
Pros: "Cordiality of the flight attendant and captain/pilot."
Pros: "In the wake of the Fort Lauderdale shooting, I felt the crew was professional and all attempts to reschedule flights was successful and effortless."
Pros: "Crew pilot great"
Cons: "Same complaints"
Pros: "Crew and pilot great"
Cons: "Sweating entire time! Engine extremely loud old plane! If you have a headache dont board plane! Revolving throbbing noises from engine!"
Cons: "Flight was canceled. They sent me to a hotel that was fully booked. I went back to get into a hotel had room and no one was there to help. I ended up paying for my own hotel room. I went to get on my 8am flight and they pushed it back until noon. I eventually had to buy a flight with Delta to get to Orlando in time for my football game."
Pros: "I have had bad experiences with Silver delays but today was awesome!"
Cons: "The flight was delay for almost for more than two hours and never the counter personnel inform us from the beginning why. The flight supposed to leave Tampa at 10:45 and we leave at 1:20pm."
Pros: "the lady at the counter was friendly and extremely helpful! She was amazing and made the entire experience one I will not forget. Give that lady a promotion she is amazing. I was at pensacola airport the morning of July 5th, and I didnt catch her name, but she is african american and has pink finger nails. She should be rewarded for being so helpful and sweet. She truly made my day!"
Cons: "Better seats, entertainment, keep travelers updated to a landing time"
Cons: "Flight was delayed for 8 hours"
Pros: "Absolutely nothing. What I liked best was my refund (which I still haven't received)."
Cons: "Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them"
Pros: "not much. bumpy flight , seating tight"
Cons: "not much"
Cons: "Check-in line was long and late. Flight was delayed for that reason."
Pros: "I remember I used to fly with spirit and they were the worst airline. I can tell now they have changed a lot and they have improved in all ways. No delays"
Cons: "They should at least have water for the passengers. But in overall it was a pretty comfy flight."
Cons: "Delays and more delays. 3.5 hours delay boarding. Had us get on plane after first delay, then announced there was no crew and we had to get back off. Nothing is included. Carry on $55, soda or juice $3. Not comfortable. The plane sounded like it was about to fall apart when we landed. Worried for my flight home."
Pros: "Left early. Comfortable seats"
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Pros: "crew were nice, appreciate people with kids Able to board first"
Cons: "$ 50 baggage fee is not right for one way ,"
Cons: "No wifi , customer service"
Pros: "seats where comfortable and flight was excellent we got to Florida early"
Cons: "no food or drinks and no entertainment no wifi nothing"
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Pros: "Nothing. Dirty and bad service, too expensive. Awful."
Cons: "Everything. See above."
Pros: "AVOID THIS AIRLINE AT ALL COST HORRIBLE"
Cons: "EVERYTHING. EVERYONE ON THE PLANE AND THE AIRPORTS HAD NOTHING GOOD TO SAY ABOUT THIS AIRLINE"
Cons: "The seats are too small. 2 1/2 hour flight of being in the middle seat was awful."
Pros: "Crew were very friendly and capable."
Cons: "Middle seat too small, space too cramped, ridiculous small tray table. No entertainment, should have the option to give no stars."
Pros: "favorite flight schedule from Den to FLL or visa versa...Thanks"
Pros: "Ticket agents were kind. These poor people are enduring abuse from cranky travelers -- but they are just doing their job. I hope spirit airlines compensates those people in recognition that they are working for an unorganized company."
Cons: "Even though I selected to receive travel updates on my text and email, I was given no notification and paid $50 for a taxi to the airport..."
Pros: "Fast boarding."
Cons: "Seats were uncomfortable and would've been nice to have a tv to watch."
Cons: "Spirit canceled my flight the day before it was supposed to leave and gave me no other options as to how to get to my destination. It almost ruined my vacation."
Pros: "Spirit was having issues so at 5:20 am I got in line for my boarding pass. At 11:15 am I finally got it. Both flights had already left. I'm now waiting for make up flights. The whole situation was handled horribly, everyone was super rude. (There were two helpful people at the desks.)"
Cons: "The disorganized nature. We could have made the flights if we could have gotten our boarding passes."
Cons: "Delays both ways due to crew shortages and maintenance issues, not weather. $50 for a carry on is insulting."
Cons: "Justfly never sent the email confirmation which was stressfuk"
Pros: "It was pretty good not complaining every one was very nice.."
Pros: "Everything!! FLIGHT was perfect.."
Pros: "You get exactly what you pay for. A no frills service that gets the job done."
Cons: "The smaller aircraft are a little uncomfortable"
Pros: "The pilot handled the plane expertly"
Cons: "Paying for beverage and luggage"
Pros: "Can't think of anything positive to say here"
Cons: "Extremely small seats, very very uncomfortable. Our flight was oversold and my boyfriend had to stay behind causing significant inconvenience and extra expense"
Pros: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Cons: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Cons: "I was randomly selected by the airline to do an intensive screening. And when I was minutes late to my flight I had to reschedule for the next day. And now I have to take THREE flights just to get from Florida to Colorado today. Over the course of 13 hours. No help with a hotel and very little consideration. If you don't figure out how to take better care of your fliers in these situations. Then they won't ever fly with you again. Costing you more than it would have costed to help with a hotel. But it was nice flying with spirit when I did! Thanks! Never again."
Cons: "Got bumped from flight because it was oversold. Personnel helped find flight on a different airline the next day. But that was not a direct flight and it was a major inconvenience to arrive a day later than planned."
Pros: "Literally nothing. I mean, I guess the cold hard tile floors were shiny to sit in."
Cons: "They lied about volcanic ash to delay their flight because their crew was not ready to fly (they didn't have enough down time) meanwhile EVERY OTHER FLIGHT FLEW OUT. They would not give us a new flight. They would not give us food vouchers. No car rentals. No housing. We were stranded in a foreign country for 12 extra hours with NOTHING. On top of that they were rude, unhelpful, and after the 12 hour delay, DELAYED THE FLIGHT AGAIN. They would not help with anything. They simply blamed the "ash" that apparently didn't affect any other airline but Spirit. Never ever using them again."
Pros: "Newer plane from Detroit to Ft. Lauderdale."
Cons: "passenger behind me constantly allowed the tray table to fall, they were really tall and their knees were constantly banging into the back of my chair. I wanted to switch seats with the person behind them so that passenger could feel how they were treating me"
Pros: "The crew was friendly. Our pilot was awesome, told jokes and had a great sense of humor. We left on time and arrived early. Would definitely fly Spirit again."
Cons: "Size limit for personal item is too small. I could have easily fit my "oversized" personal item under the seat in front of me."
Pros: "They try to get money in every way possible. They give you a good price on the flight ticket and then they get you on your luggage in a terrible way. 40 pounds instead of 50 like every one else. You have to pay for the carry on as well. They won't even give you water. First and last time with them. No thanks."
Cons: "I hate their crooked way to do business."
Pros: "Flights were cheap but then charge is excessive for both hand luggage and checked bags. I've never heard of anyone charging 45$ for hand luggage. Count that both ways and now the cost is more than other airlines!"
Pros: "Crew was good"
Cons: "Got to pay for even water..."
Cons: "I was asked to change my seat from 29A to 3E to accommodate a family who wanted to sit together. I was told that 3E was a better seat. 3E turned out to be a nightmare. A row away was a child who screamed for 75% of the flight but that wasn't the worst part. 3E was situated between a man and a woman who must have weighed 450 pounds! I literally had half of a seat for the entire flight. I really feel that I should be reimbursed because of how uncomfortable I was forced to fly for the entire flight. A person of that size should not be squeezed into a row of three seats."
Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"
Pros: "The greeter was pleasant."
Cons: "The customer service skills, or lack of thereof by the agents, and particularly of the manager, Davell. I could not check in at the kiosk and had to see an agent, which took 45 minutes due to the lack of organization to tend to the people. Because of this wait I miss my flight. Everyone around me was upset about something regarding the airline. However, even though I had missed my flight already, it was my birthday trip and I was not going to allow anything to ruin it. I figured I could just get on the next flight which was a couple of hours later ( in my head this was possible). When I finally got to an agent she informed me that the next flight was at 8:00pm. I was not willing to wait, but kindly asked if there was a manager I could speak to. As a person with more than 10 years of customer service, and always finding a way to help people, I was hoping to catch a break. I saw the manager whom with zero empathy told me to get in line. Stating that "she was the manager and there was a line of people who all needed to speak with her". I did not like her response, but complied and got in line. After Ms. Davell "helped" one person she proceeded to go to the back. I assumed to a break room or her office. At this point I started documenting the chain of events because, I wanted to share my concern with the airline. Ms. Davell came back and talked to a customer on the side, (whom had not been waiting in line for over 40 minutes for the second time) I attempted to get her attention by saying (nearly shouting)"ma'am", but she kept walking as if she hadn't heard me. It was then that I asked another agent for the name of the manager, but when she said it I could not understand it, so I asked "how do you spell it?". This agent said, "I don't know". So I replied, "you don't know how to spell your manager's name?" she responded "no". Then I asked her for her name. She said "Alicia". I thanked her and I added her name to my documentation. Minutes later, Manager Davell came out again to "help" someone on the opposite side of the counter. I could not just stand there and wait anymore. So, I walked towards her, and after she "helped" that person. I expressed her my case, and without any kind of empathy or even falsely pretending to care, she said there was nothing she could do. She said the next available flight was the next day. Keep in mind that all this time Ms. Davell is looking at me straight in the face without even a fake smile , and with one eyebrow as high as her hairline. I was extremely disappointed for just the lack of customer service and very calm expressed it to her. I stated that as a manager, she was leaving me a lot to wish for. I added that I could not believe she was a manager. Her response, "ok" with the elevated eyebrow and an "I don't care" face. I then went to Delta and bought a one way ticket to Fort Lauderdale. Everything was completely different, and I regreted not booking my flight with Delta to begin with."
Pros: "It was an overall great experience. He flight was very smooth even for someone who is terrified of flying."
Pros: "The boarding process was smooth and we took off/ landed on time."
Cons: "The crew was complaining as we were boarding about how tired they were to each other and not really helping guests. There was a crying baby for a long time on the red eye and I felt they could've offered the mother some help but they didn't do anything. Then the mother tried to stand up after we had landed but before the seat belt sign had gone off and the stewardess freaked out on her. Could've handled the situation much more professionally. The seats suck, the tray tables suck, not having a complementary beverage sucks, and paying for carry on bags sucks. But that's Spirit and everyone knows that is why they suck."
Cons: "Everything worst airline."
Pros: "Prompt smooth flight"
Cons: "On time"