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Scores according to KAYAK customer reviews
"Seats in row 2 very uncomfortable for sleeping!"
Pros: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours."
Cons: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing."
Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."
Pros: "Wayne at the DCA Airport was gracious and amazing."
Cons: "The planes still aren’t clean. Pretty sure something was growing on the seat in front of me."
Cons: "Extremely disappointed about flight 1379 scheduled to depart at 0658, 18 Jun 21. Flight departure was moved to 10:30 AM and later to 12:30 PM without giving any reason for the delay to the hundreds of passengers that arrived at the airport between 4:30 AM to 5:30 AM to meet the airlines requirements. Poor performance by Jet blue. Lost of time and money for me. Thumps down. Blue is my favorite color, live up to it."
Cons: "Flight attendant sucks. They not courteous and the left me without a plane ticket to my connection flight"
Pros: "Yes everything was great"
Cons: "Very good airline. Worry free"
Cons: "Baggage took an hour"
Cons: "Nothing really. JetBlue is top notch in my book."
Pros: "Speed and and comfort"
Cons: "More food on the plan"
Cons: "Too many people on one flight for a while pandemic to be happening Smh"
Cons: "Having less passengers onboard would have been a good option for avoiding CV19."
Cons: "Boarding was disorganized, there was some chaos regarding who was sitting in which seat which delayed the pushback process. Another issue is that compared to other airlines baggage took forever to arrive at destination."
Pros: "Paid seat was comfortable, entertainment was great"
Cons: "The elder gentleman was very rude throughout the flight. Paid for front row seat mostly due to covid and he made us seat and wait for people that had a connection flight to exit the plane all the way from the end of the aircraft defeating the purpose of me buying the front row seat at $65 which was more than the seat was worth. The way the crew asked was was very rude because he stated if we stand up he would keep the door closed. I understand about the passengers with connection flight but its Jetblue responsibility to get these people to their connection but it shouldn’t jeopardize me."
Cons: "Better snacks"
Pros: "Moving seats to a less crowded seat."
Cons: "There was no empty middle seat and a pretty full flight. Only 2-3 movie options. Old plane with small screen."
Pros: "Free wifi"
Cons: "A working entertainment system. Old and no operative!"
Pros: "We left as indicated though late and reason was Provided when asked. Appreciate the truth told."
Cons: "Th seats are worn"
Cons: "Old planes Small screens My remote control (BOS-FLL) didn’t work Wifi was slow Old plane for such a long flight (FLL-LIM). Only snacks on such a long flight?! International should give food."
Cons: "WiFi and media was not working but it was a short flight and they warned us ahead of time."
Cons: "Boarding was by groups but ended up being 2 different lines of people merging into one. I felt as though boarding should be smoother/more organized."
Pros: "Departure was on time. Flight Attendants very courteous and helpful. Seats with plenty of leg room."
Cons: "Keep it up!! I will flight JetBlue again"
Pros: "excellent free snacks and nice water!"
Pros: "I liked that they allowed my dog to get on board with me in the end. I like that they had delicious options for snacks and good entertainment during the flight."
Cons: "I didn’t appreciate them questioning me about the comfort dog when all the papers were right in front of the attendant. Also, I had called in several times to make sure I had everything I needed to the last min change in having to bring my dog with me. I was told over the phone that I could have up until I boarded but then got to the airport and was commented about it a few times by JetBlue associates. It is confusing and fairly stressful especially when I called in ahead of time to confirm I was ok."
Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."
Pros: "I enjoyed the lively crew how kind and polite the flight attendants were the complimentary snacks"
Pros: "Captain ended up being a good pilot with a very smooth landing,"
Cons: "Our flight was delayed 2 hours because the crew was comprised of members from flights delayed by the snowstorm. Even though gate attendants knew they were on their way, attendants refused to let us board until the crew was all on board. Then we had to wait some more....... Also they were lax on pre-boarding announcements, not letting families with children on first. And waiting until each group was fully boarded before announcing the next. Plus the enunciation of various announcements was difficult to understand and/or way too fast. It wasn't funny."
Pros: "The guy steward was funny and easygoing as well as lind"
Cons: "WiFi was not working DirecTv did not work Plane was dirty Seats so old and dirty that the leather was black and cracking"
Pros: "Cheap flight thanks to kayak. I flew for $59! The seats were comfortable and I had enough space for my legs. There was in Flight entertainment but I fell asleep. Highly recommend jet blue with some prior planning to get the right price! 5 stars"
Pros: "The staff really didnt know where to pick up my luggage, which have me going to different terminals, but the flight was good"
Cons: "The flight."
Pros: "The plane that the rerouted to replace the original plane was very comfortable. The email updates where better then the information at the gate. Normally, I enjoy flying JetBlue however, this weekend's round trip was disappointing. My 1st flight was delayed about 5 hours and the return flight was delayed as well."
Cons: "The long delay and limited snacks. (After that long delay) The incident on the plane- the passengers had to take action and not the flight attends when a passenger threaten by another passenger. A good Samaritan came to the woman's aid and ensure she was safe by switching her seat. Prior to this, another passenger had to use her call button to try to notify the flight attends because the woman was unable to. (That was her second attempt to notify the attendants). I am unclear to why her first attempt to change seats was not taken under consideration by the flight attended. The alleged passenger was clearly intoxicated and had fallen on the women. The flight attends did intervened after the flight landed at FLL. The woman was detained on the plane along with the alleged passenger. Once again, I am not sure if that was wise. The woman could have been taken off the plane safely and quested at the gate at a safe distance. The alleged passenger was too intoxicated to comply with the flight attends requests to disembark the plan. I would have liked for the JetBlue flight attends to be more proactive or at the very least to keep an eye on the situation to ensure it did not escalate. This all could have been avoided if the woman's 1st request to change her seat to one of the many available seats was granted. Better ye,t for this alleged passenger to have never been able to board the plane in his condition. It was physically noticeable and the surrounding passengers stated they could smell the alcohol on him. Disappointed!"
Cons: "No one likes delays - our flight was delayed 1hr and 20 minutes."
Pros: "Swift boarding procesx"
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Cons: "THE TWO SCREAMING KIDS THAT SAT BEHIND AND ACROSS FROM ME. THE MOTHER DID NOTHING ABOUT IT AND THE FATHER DID LESS. WHY CAN'T THESE RUG RATS FLY ON A FRIGGIN' PLANE WITH JUST SCREAMING KIDS? JUST A SUGGESTION FOR YOU SUGGESTION BOX. OTHER THAN THAT, THE FLIGHT WAS FINE."
Pros: "Decent flight, accommodated requests on short notice, no mishaps will use airline again!"
Cons: "Everything was good."
Cons: "Flight attendants hanging out in the galley on their phones. Also people with a bunch of fake out of control service animals."
Cons: "Flight was delayed 5 hrs and the reason they said was due to weather But the weather in Fort Lauderdale was not bad. Even the pilot said beautiful weather in ft lauderdale as soon as we boarded. I called the 1800 they said it was delayed to a crew member. Then I asked another car rep she said it was a delay from Cuba. So three different stories and worst experience ever! Then when we arrive the crew wasn’t ready"
Pros: "Crew member had a great sense of humor."
Pros: "Flight attendants were very friendly, and the TV's were working on the flight (did not on the flight from FLL/EWR)."
Cons: "Booked this flight to get a ride home, and in time for dinner with family. Flight was delayed 50 min. because of a delay in the arrival of the plane (not weather). During boarding process they were allowing people to get up and move around before takeoff, delaying over another 10min. When we finally arrived at 9:10 to the gate, another plane was at the gate and we did not get into the gate until 9:25. Thus, by the time the flight arrived I needed to get other transportation, cost me $25 and additional 30min. waiting for ride. This resulted in getting me home almost 2 hours late. Additional feedback: I book an aisle seat because I like being able to lift the arm on the outside, not available on this flight. I don't recall the plug for the headphones being down so far in the arm rest, thus struggled to find the plug."
Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"
Pros: "I fly a lot for work. But today I travelled on Jet Blue for the first time, and was pleasantly surprised with all the legroom. The flight was comfortable and the staff pleasant. I’ll fly them again soon."
Pros: "I like the fact that Jetblue handled the on boarding ot the passengers fast and efficiently starting with preferred riders, then going from the rear of the plane and moving forward. They also realized the plane was full so offered customers the free option of checking a bag in cargo. I would have preferred if they advised customers before checking through security of this option as I would have taken it rather than discard with some bottled products. The entertainment video was great on board, they offered free beverages and snacks. The crew moved through the aisle fast and efficiently when dispersing the food, and again when collect the refuse. While we had a little turbulence, the flight was uneventful and the pilot handled the landing very well. Departing the plane was also fast and efficient, although takes time because the plane was full. Overall, I was impressed with JetBlue, and their flight team."
Cons: "I thought that although comfortable, the chairs and fabric were obviously well worn and definitely needed upgrading. I also noticed that the chair head area didn't have a removable sanitary cover, which I thought should be there considering the number and frequency of change overs per seat on these flights. This is necessary to promote sanitary and comfortable conditions."
Cons: "My trip of a lifetime to Peru (Choquequirao, Sacred Valley, Machu Picchu, Lake Titicaca) has been severely impacted because my luggage was not put on my flight. Computer record showed that I did not board despite my boarding pass being scanned and my passport number entered at the gate before I boarded. I left for a 6 day trek to Choquequirao, Peru without any of the gear that I needed for this trip. I had to acquire the bare minimum in a rush the night before leaving for the trek. I'm 10 days into my trip and still do not have my bag. Central baggage claim has been less than sympathetic and not at all proactive or helpful."
Pros: "The cabin was clean and the crew was friendly."
Cons: "Better snacks. Chips or mini cheese platter"
Cons: "Excellent experience during covid times."
Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Cons: "Boarding crew not very friendly"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "No in flight entertainment"
Cons: "Seating was cramped in economy, but you get what you pay for!"
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Pros: "Friendly crew"
Cons: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Cons: "They were rude and notnhelpful lost my luggage"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "I felt the entire flight crew was there to make my trip more pleasant. The plane was new and had free video and usb outlets to charge my devices."
Cons: "Nothing, truly an excellent experience."
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Pros: "Not much"
Cons: "Delta cancelled direct flight and we ended up standby on two flights, getting into NYC much later. Not nice."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "They were efficient and courteous in distribution of beverages and collecting garbage"
Cons: "They let out 5 rows at a time which was good, then sort of have up after the first 10. But good concept in keeping things orderly"
Pros: "Punctuation, friendliness, cleanliness and the advantage of having a plug to charge my phone"
Cons: "More snacks"
Pros: "Decent snacks (comparatively)"
Cons: "Correct information on the shuttle/sky train. Was given a note that the shuttle would avoid going through security again, but after I'd walked a considerable distance and found it, it was shut. If you're going to provide information with the ticket, make it accurate"
Pros: "I love how the crew was so nice"
Cons: "I personally don’t like flying so I was nervous when there was sudden turns"
Cons: "We had to change flight to West Palm as there was an engine problem. We had to turnaround from the runway. How plane wasn’t inspected since it arrived in Newark yesterday?"
Pros: "Everything was excellent"
Cons: "Not much,just a cold beer"
Cons: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Pros: "In flight entertainment, crew were very good. Flight got in early."
Cons: "Airlines, in general, are screwing passengers. Limiting offerings in flight. crew is good though."
Pros: "United crew"
Cons: "Weather. Maybe toss us free WiFi for making us sit on the tarmac for nearly 2 hours"
Pros: "No, uncomfortable seats and cramped, forced to check bags"
Cons: "Another airline"
Cons: "Missed All connecting flights because plane was delayed 5 hours at place of origin thanks to United Airlines. Needed an "O ring" for maintenance. A very simple part yet had to locate one in another city. Very poor. Wasted 1 day. Went back home. Rebooked for tomorrow. $20 meal voucher. Pathetic."
Pros: "The way everyone helped me get on the flight as I was a few minutes behind the 45 minute window to check my bag"
Cons: "Everything was top shelf they really done a great job on this flight"
Pros: "On time , smooth ride"
Pros: "...of the food, enter, or WiFi. Everything else was fine. The crew at the gate went over and above to seat me with my mother (deaf and elderly)."
Cons: "The economy package was limited but I didn’t miss anything. There was no place to enter my TSA known traveler, but security was easily passed. My mother did get her bag examined and that bothered her because it mixed her stuff up. She didn’t deserve that."
Cons: "Flight from Chicago to Zurich-staff required me to check my bag at the gate and pick it up upon arrival to our final destination in Krakow. The flight arrived late, which made us miss our connection. We were re-routed to Munich and then to Krakow. The bag was delayed 24 hours. The reason I only bring a carry-on is so that this situation would not happen. I have never been required to check my carry-on in the past. It was not a pleasant start to our vacation. I had really been looking forward to flying Swiss airlines as I had heard great things about it. I was extremely disappointed."
Pros: "Flight was good, nothing stood out as good or bad. It just seems like a very tight space (I'm 5'3 and less than 150 lbs)."
Cons: "Going through TSA in Newark Airport was HORRENDOUS. A TSA agent grabbed my things out of my hand and threw it on the belt without any consent from me. I was still unpacking my carry on, to abide to the rules and no she just wouldn't have it and was very rude."
Cons: "Seat was broken and light didn’t work. Terrible response when I pointed it out."
Pros: "The pilot and co-pilot, who was right out of the Air Force, were absolutely amazing! We were going through 45 mph winds and a lot of rain and they handled it like pros — such a great landing."
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Pros: "Crew was pleasant served a snack and drink, flight was good got us there on time pleasantly surprised thanks United ."
Cons: "Slow boarding process should use front and rear boarding but then again all airlines do it and flight boarded 30 minutes behind schedule"
Pros: "Seat have enough space for legs. Airplain was clean and crew was friendly and pilot was nice as well, we had some air bumps on our way, so pilot took time to explain why he turned on seat sign, as well as he told 5-10 minutes before start lending that it is ladt change to get up to use restroom if someone needs it. The landing was smooth"
Cons: "Employees of united in Tampa airport are rood, to be exect lady Jennie M (or something starting with J and inial M) It was my flight back to Chicago. I had basic economy which means I can have only one personal bag (which I did, but it is lil bigger then regular women bags) I new it will fit cause I am flight with it all the time if I am going only for a few days and on those cheapest tickets. She gave me hard time telling me that my purse is to big to take on board and was making me to pay for that and the tone with wich she dpoke to me wasn't nice. When I told her that in Chicago they let me go with that bag, she said: "those united employees are not doing there job, if you want to go with it go, but I'll call too ur gates and they will charge you double for that bag" Which noone did, they did not even stoped me on gates, because my bag is perfectly fitting under the seat."
Cons: "I am at a loss for words. I was scheduled to depart from Tampa,Fl July 25th at 5pm. I was able to catch an earlier flight when another airline so I did. I still needed to fly back from my destination from Newark, Nj on Monday July 31. Due to me not taking my original flight United cancelled my ENTIRE reservation and they want me to pay $250 to rebook, which I do not have. I am currently stuck in New York with no money for a return flight, and will possibly lose my job. I am extremely shocked that they would do that. I will NEVER recommend or fly with them again."
Pros: "Hurt my back and neck, not only did it not recline but it was angled forward. Moreover, I didn't have a until right before boarding. Seems like a petty way to raise fares on top of every other "add on" that used to be customary."
Cons: "Hurt my back and neck, not only did it not recline but it was angled forward. Moreover, I didn't have a until right before boarding. Seems like a petty way to raise fares on top of every other "add on" that used to be customary."
Pros: "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle! The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
Cons: "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle. The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
Cons: "From the surly check in personnel, to the confused boarding. Even less charming than usual. The flight was scheduled to depart at 11:40 from Tampa to Newark. Twenty minute delay for boarding and then additional 40 minute ground delay. Flight scheduled from 11:40 to 2:20 p.m. Onboard the flight attendant came through with the food carte. Were any of the "lunch" items available? "No, we only have snack items on this flight." But it's during lunch time... "It's not a long enough flight." WHO COULD MAKE THIS UP? We declined to complain for fear we would be thrown from the plane. Oh yes, I have 1,800,000 miles on United."
Cons: "I missed my connecting flight from Newark to Ft. Lauderdale due to a 30 minute weather delay, and then an hour long delay imposed by Newark Airport due to air traffic volume. I had to sleep (barely due to all of the nighttime maintenance going on) on the damn floor by my standby gate because I couldn't afford a hotel and United refused to pay for one."
Pros: "Random seating was okay & the newer planes are nice."
Cons: "The representative at the gates were very unfriendly and rude to passengers. They did not create a welcoming environment. There need to be more outlets in the waiting area and the outlets that are there should work."
Pros: "Crew was good at keeping USB up to date on turbulence and when they would be around to help."
Cons: "The landing. It was rough and abrupt."
Pros: "We were delayed after late boarding because of tornedoes and bad weather, sat for 45minutes on the tarmac, however the entire time after going back to the gate to reset the timer the captain or 1st officer kept the guests advised as to our order in the takeoff queue. Came on many time to report and was very apologetic which I believe kept everyone informed and thus not so anxious. Much appreciated! Even opened up direct tv for all"
Pros: "The customer service was friendly in Miami, not so friendly in NJ. the seats were comfortable flight was smooth"
Cons: "THE DELAYS. Both going and returning flights were delayed. I was given attitude by what seemed to be the manager when asked about the bag check in time at the Neward airport."
Pros: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Cons: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Pros: "Staff was excellent"
Cons: "Seats are really small paid extra for emergency row leg room but lost out on head room due to window seat. Should have warning & give free liquor as well"
Pros: "Was an easy flight and staff was pleasant and efficient"
Cons: "The gate crew stopped the last 40 people from bringing on their carry on bags... of course I was the first person of the 40. When I got on the plane... there were numerous EMPTY overhead bins and further, my bag would have fit comfortably under the even more space seat in front of me. I plan my travel carefully so I can bring on the plane. They were wrong for gate checking without asking the crew ON the plane. All 40 bags would have made it. BS. Flight delayed awaiting for another crew member. Snack was mixed bag of "stuff". Would prefer a choice of name brand snacks or nothing at all. Wifi should be free. What does it cost them?"
Pros: "Garrett's popcorn They seem to be trying to improve the food. Tsa precheck great Love that I was offered a ride through Newark airport on a cart!"
Cons: "No chocolate snack items, you have to buy a whole kit to get something chocolate and you don't know what it is. Long line packed in jetway to board. Slight maintenance delay but handled it quickly."
Cons: "My seat was given away and had to rebook on another flight and another airline"
Pros: "The crew kept boarding group 5 updated on boarding when there was a lot of people on the jet bridge."
Pros: "The crew was very nice and helped out as often as they could."
Cons: "The seats were horribly uncomfortable - my boyfriend and are not wide people but tall. Our knees touched the seat backs in front of us and it was not forgiving at all. The que for boarding was one of the worst that I've ever seen. People would line up for their boarding group way in advance, creating long lines throughout the main area of the terminal, hindering other people trying to get where they needed to go. Not only that, but it took FOREVER. Thank goodness the pilots made good time or else we would have been behind. I doubt I'll fly United again... I guess if I have to, but it will be something I dread."
Pros: "The crew , living on time"
Cons: "I had no dislikes"
Pros: "Seat is comfortable, and it is nice to be able to recline without having to worry about the person behind you. You still have room to spread out without interfering with the person in the seat next to you."
Cons: "No food because the flight is only 1 1/2 hours long. There should be a larger variety of snacks. Maybe there are and they just weren't presented. First Class lavatory is apparently for anyone now."
Pros: "Arrived safely"
Cons: "Changed the seating plan because it was a different aircraft, we were separated and told we couldn't change seats"
Cons: "It was delayed 2 hours, no compensation was given even when asked for."
Pros: "Able to change flights"
Cons: "Original flight had maintainence issue... Three hour wait. Hat to change flight to Huston instead of Chicago for connecting flight to Seattle."
Cons: "As a military spouse I was not allowed to check a bag free so I paid the fee. When I boarded I noticed many passengers bringing bags on that we're as big as the one I just paid for. They either checked for free or brought it on and managed to shove it in sideways taking up space that others needed. Some people brought three bags on!!! As a military spouse I feel cheated to have had to pay when others checked in for free at the gate. Not cool United, either let the spouse check in for free or make everyone abide by the so-called rules of one carry on that actually fits into that metal baggage guide. I would like a refund of 50.00 for the baggage fees I paid for this trip."
Pros: "So, glad that United has come full circle after some adjustment phases and flying changes that is back to being "The Friendly Skies""
Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"
Pros: "Crew was great, and apologetic for the takeoff delay in a red eye flight."
Cons: "the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
Cons: "Flight was delayed 3 hoursvwirh no explaination. Checked in early and was given a boarding pass with the wrong name on a flight to the wrong city. Hate agent in KW said she would call us up to rebook us on 1:06 flight and never did. Most passengers could not understand the flight attendants announcements. Very poor experience. Better from FLL to KW."
Pros: "Very friendly service"
"The boarding process needs more improvement. We waited in the heat for almost 30 mins due to over crowded flight. The plane was hot. However, The pilot was awesome."
Cons: "There was a hurricane and I couldn't get you to cancel my flight. I was not able to fly because of car damage and work responsibilities from the storm. I am waiting to hear from Allianz, the insurance company to see if I will get a refund."
Pros: "Great crew, pilot was friendly and completely on-point, they had a funny sunscreen on the windshield of the cockpit, comfy seats, just a wonderful flight!"
Pros: "Very helpful with my wheelchair and getting me to the gate."
Cons: "The pilot was quite bumpy when landing."
Pros: "Crew was amazing and lots of leg room. A"
Pros: "Upon check in the attendant waived my baggage fee due to my circumstances. Very nice gesture!"
Cons: "Turn on cabin ac before take off. Stagnant head which is breading grounds for virus and bacteria!"
Pros: "Convenient airport."
Cons: "Left 4 hours late."
Cons: "The flight was over 5 hours late with almost no explanation"
Pros: "Plane was clean. That’s important to me. Flight attendant Heather was very lovely. The flight was great. Pleasantly surprised as I have never been on such a small plane. Thank you the entire crew."
Cons: "Nothing. Everyone was wonderful and very professional"
Pros: "I got to my destination."
Cons: "Flight comfort. Lavatory smells really bad. Too many delays."
Pros: "My luggage was lost and it ruined the night."
Cons: "Putting the luggage on damn plane."
Pros: "The crew"
Cons: "J ust scared flying prop plane"
Cons: "The airline canceled the flight so had to stay over night in FL... now I am paying for a room and having to pay for a boat I am not even on. This is a very bad airline"
Cons: "The flight I was originally on was canceled. I had to wait an extra day."
Pros: "Crew was gracious and helpful."
Pros: "I love the convenience of a quick flight to/from Daytona beach/FLL. I have to travel there frequently and having another option other than driving is a lifesaver!"
Cons: "Very slow to get off plane at Huntsville Airport. Took a long time to get luggage at bag claim. We were the only plane that had landed and we only had 20 people on our flight."
Pros: "Top Gun"
Pros: "On time, efficient, & friendly staff"
Cons: "You get what you pay for... just sayin’"
Pros: "Absolutely nothing"
Cons: "Every flight was delayed. Gave us a meal voucher that couldn’t be used after we spent the amount. In addition to all 4 flight delayed significantly, we couldn’t even use the meal voucher! I will never in my life fly Silver again. Pay the extra money for reliable flight."
Cons: "Flight was delayed due to weather issues and for over 2 hours we received little to no information about what was going on, totally unacceptable in today's world.....the 2 people at the gate were, or told us they were, left in the dark the entire time.....it was VERY frustrating and I feel I should be reimbursed for the lack of professionalism and customer service.....it was a joke."
Pros: "Quick trip and excellent pilot as it was quite turbulant"
Pros: "Flight and crew were good."
Cons: "Would like earlier notifications of delay. Silver knew that the plane was not enroute 2hrs prior to them posting the delay."
Pros: "Horrible, delayed delayed delayed"
Cons: "This was the rudest and most unprofessional airline staff I have ever worked with in my life. I personally watched the lady at the gate check-in desk straight up lie to a passenger who she didn’t like personally. This passenger was late for boarding by 2-3 minutes (yet still 10 minutes before scheduled take off), and when he arrived at the gate the Silver Airways employee informed him that he would not be allowed to load since the door had already shut and the engines were already running. From my seat though, I could clearly see that the engines were completely still and not yet started. When I noticed this, I started paying closer attention. After pleading with the Silver employee in a civil manner, he began to become agitated with the lack of help he was getting. It was the day after Christmas, and the man was just trying to fly home to his family. The plane was still sitting at the gate, but the Silver employee said (in a very rude fashion) there was nothing she could do except change him to a later flight. 15 minutes go by, and the plane finally starts to back out of the gate. The man who had just missed his flight decided to take the Silver employee up on her offer to switch to the later flight, but when he asked, she looked at her computer and said there was no more space available on the later flight. Disappointed and annoyed, the man left the terminal completely frustrated because she had just offered him a later flight that didn’t have any room left. Or at least that’s what she told him. 2 Minutes later, another man approached the gate desk with the same problem, he missed the same flight. This time though, when she looked up the same exact later flight, it all of a sudden had plenty of space. She even asked the man whether he would prefer an exit row or a window seat. I was left completely dumbfounded. This employee had just told the previous man it was full, and now she was printing a boarding pass for this guy. It was obvious that she liked this man more than the last guy, and that’s why she was able to “help”. This makes me absolutely disgusted with Silver Airlines character and integrity. I will never fly Silver again, and I hope all who read this take my advise."
Pros: "On time, smooth ride."
Cons: "After going through an extensive line because of security check, I arrived to my designated gate 11 minutes prior to departure. Unfortunately, the Silver Airways representative rudely told me that the airlines had close the doors 15 minutes prior to departure. In other words, I arrived 4 mins after they had closed the doors, and insisted on NOT letting me in. The representative treated me poorly, and was not helpful at that moment."
Cons: "Toilet broken on flight"
Cons: "It was so hot on the plane and there was a short delay."
Pros: "The kind, saint of a Silver Airways gate worker who spent quite literally 3 full hours dealing with the botched planning of United and Silver Airways. After being turned away multiple times and waiting on hold for what seemed like an eternity she finally was able to get me rescheduled for a flight on American Airlines the following Morning."
Cons: "Weather was terrible in Florida, so as expected there were some delays. Sitting in Key West airport I watched Delta and American Airlines depart flight after flight while we, the suckers who booked through United and Silver Airways, sat for 5 hours. The gate worker in Key West and two United Airlines call center workers were completely useless in helping me reschedule the flights that I was going to miss (even with a 5 hour layover at my next stop). The airline blames the entire thing on weather, yet no other airlines were suffering from 5+ hour delays. It's my opinion that early on in the day Silver Airways mismanaged the movement of their aircraft which exacerbated the delays experience by thousands of passengers."
Pros: "I got to fll safely"
Cons: "Everything else about the flight very poor. Will never fly sliver airways again."
Cons: "There was no gate agent available to answer questions and flight was delayed without any announcements or updates until after original takeoff time. Lots of confused passengers."
Cons: "actually it is robbery to charge $ 30. 00 EACH way to be able to have a change of clothes !"
Pros: "Flight crew was very nice and apologetic for all the possible hassle we had."
Cons: "Boarding staff at the gate were rude, told customers they'd have to remove passengers from a flight they paid for to accommodate pilots that needed to reach a destination. Shows a lack of concern for the customer."
Pros: "The flight was fine. Food and entertainment is not applicable because the flight was only 35 minutes"
Cons: "They did not put the luggage on the baggage carousel after landing, but left it sitting who-knows-where -- underneath the airport, or outside the terminal -- and didn't want to look for it without an argument"
Pros: "Flight crew were plesant. Small plane"
Cons: "Our flight got cancelled due to weather and rerouted to ft lauderdale and told we needed to rebook. We were maybe 6th inline and was told we had to wait because Orlando had to release our flight. This didn't happen for 3 hours. We stood in line waiting while others were able to rebook tickets right away for 3 hours. Tried calling the company and no one answered. The man at the booth was very rude, telling us this was a curtosey and didn't have to rebook our flight. He also yelled at the passengers multiple times."
Pros: "Nice and quick"
Pros: "Basic no frills flight, from point A to point B. Did it efficiently."
Pros: "Cordiality of the flight attendant and captain/pilot."
Cons: "1 hour wait on tarmac for available gate upon arrival"
Pros: "In the wake of the Fort Lauderdale shooting, I felt the crew was professional and all attempts to reschedule flights was successful and effortless."
Pros: "Smooth Transition. No Drama"
Cons: "Everything. Late departure is normal for them because their schedule seems to be totally unrealistic and their incoming flights are always late arriving, hence delaying the onward flight. the baggage handling was a joke. On the one hand you could say they were very quick in delivering the checked bags to the carousel but on the other hand they were totally incompetent because the moment the bags arrive they apparently cart them off to their office and lock them up while their employees go off to do other things. In the time it took us to walk from the gate to baggage claim our baggage had been carted off to the office and we had to wait over an hour for the next Silver arrival to find an employee who could open the office and deliver our bags. Additionally there was never any information about the flight on the screens in arrivals and we had to ask a lady at the FLL information desk for help."
Pros: "The woman at check-in to get my boarding pass at TPA was nice. Our flight attendant was very nice as well."
Cons: "There was no real sign pointing towards were my gate was. Additionally the flight was boarding late and no announcements were made. Also, I didn't know the airplane was that small. The workers at the gate seemed very uninterested in being there as well and had a very "whatever" attitude. We had a lot turbulence but that's something you can't control."
Cons: "Do not walk, RUN from this airline. They are awful."
Pros: "Planes landed safely both ways."
Cons: "Silver Airways cancelled its morning flights from Bimini to Lauderdale on Sept. 1, 2 and 3, causing me to have to rebook my Sept. 1 United connecting flight to Newark at an additional cost to me of $342. Imagine what I think of Silver Airways."
Pros: "Quiet. Energyefficiency report. The lady who was flight attendant. The "driving" was smooth and even the landing was comfortable. And that we received pilot report that "we will be in the air about an hour and a half"."
Cons: "The fact that the flight was cancelled and no attempt to reschedule or extend another day on the flight. When I asked what was the reason for the cancellation, the reply, "I wasn't at work yesterday." So who know why they cancel flights. I missed a day on the Time share in Orlando. Another problem I had was on the return flight. The printout said Terminal B. I had to go to Terminal A. At Orlando airport, the signs for Silver airways are not seen to show where ticket counter is located. I must have asked 4 people before reaching their counter to get my boarding pass."
Cons: "No announcement that the flight was delayed in the terminal. Traveler from another airline invited to take our seats when we boarded, we were invited to "sit anywhere". Flight delayed an hour and a half, longer than the flight takes. Cabin door open during delay, no air conditioning, bad heat, no air circulation. No response to Service Complaint on website."
Cons: "Poor service during bad weather. I ended up at an airport different than my reservation. And because my connecting flight was with Southwest and not one of your "partners" I had to pay $500 to change my flight. I will never use Silver again"
Pros: "On time departure"
Cons: "Free drinks"
Cons: "Seats that recline and have more cushioning."
Cons: "I was squished between 2 people a lot bigger then me, I wish the seats weren’t so close where you’re touching the person sitting next to you"
Pros: "Take off,landing"
Cons: "Bad customer treatment by employee at gate"
Cons: "54$ just to check a bag. And don’t have WiFi, you have to pay for a soda and the chairs don’t recline."
Cons: "The baggage fee is outrageous Almost equal to the price of the flight Please do something about it"
Pros: "It was a good flight. In general."
Cons: "Tried to get a boarding pass 41 min instead of 45 min before my flight was to depart and was basically told I was out of luck and was forced to purchase a new ticket. No help or understanding from employees. The airport was empty and not busy at all. Will never bug another ticket with this airline and will encourage many to do the same. I'm sad that I even have to fly home with this awful company!"
Cons: "I wouldn't know because I never got on it. Flight was delayed which made me miss the connecting flight so they shuttled me to Orlando airport ( 2 hour ride) to wait 4 hours at Orlando, for that flight to also be delayed. NEVER AGAIN IN. MY. LIFE."
Pros: "I Liked modern airbus A320"
Pros: "Absolutely nothing"
Cons: "Why do I have to pat almost $60 for a carry on luggage. Can you fly without your toothbrush. Makes no sense."
Cons: "Such a poor customer service. Last minute 'delays' (as usual) but this last time was because the pilot's limo didn't show up in time to pick them up. They got to our flight an hr later. On top of this there was nothing offered by the airline to re-compensate for their mistake. They continue to charge for carry-ons, etc ..."
Cons: "Understand the economy flights but to few people to death and charge for every single thing. My question is we are purchasing a ticket for a seat. Why charge extra to pick a seat. What makes a difference if your computer picks it or I pick it. I understand if their larger seat etc... but if it's a regular economy seat no charge should be charged."
Pros: "Perfect timing"
Cons: "Low comfort. .... i guess it's what you pay. ... that's the it's what you get"
Cons: "The fact I almost missed the flight because it was never disclosed that I would be charged a ridiculous amount of money to CARRY ON!"
Pros: "The crew was great and once we got into the air it went very smooth"
Cons: "Seats are VERY uncomfortable. The gate at Logan is small, dumpy and you have to go back into the terminal to have any choice for food. It does appear they are doing construction so maybe it will get better. By the time you pay 50 bucks for each piece of your luggage your better off going with a major airline. I will just do a little more checking next time to make sure Spirit is the best deal."
Pros: "The color of the plane."
Cons: "I did not enjoy this flight at all because I did not make it to it, Instead I was charged $140 because of that. While on the phone with customer service they tried to make me cancel my whole entire connecting flight instead of telling me that I have a chance to make it to the second one."
Pros: "crew was very friendly"
Cons: "Hard seats"
Cons: "They set the record for delayed flights. This time it was over needing a 4th flight attendant for a 45min flight. It ruined all my plans for that day. Thanks Spirit."
Cons: "Our Saturday night flight with Spirit was delayed then on time then delayed again, waited all night and at the end our flight got cancelled, the worst part is that there are no available flights until Monday night to our destination."
Pros: "Cheap, efficient, vital with really clean bathrooms"
Cons: "Cramped seats"
Pros: "Manager at check in was super friendly"
Cons: "Extra baggage is ridiculously expensive. I will avoid spirit if possible. Cheap tix but charges for everything else. $3 for a lil bottle of water and flight attendants are not polite at all"
Pros: "The flight was good."
Cons: "No food. You have to paid for everything $55 dollars for my carryon that don't make any since at all. CustomerService very unprofessional"
Pros: "The flight was cancelled due to sad traumatic reason but the airline did not manage well the situation. The staff was unfriendly and disrespectful. Very disorganized and long lines."
Cons: "Ground Transportation was finally provided and good service at the arrival point."
Cons: "I thought I got a bargain on the flight to Cancun, but this flight ended up costing me nearly double when they charged me $80 for a checked bag that weighed 51 lbs. Every other airline is 50lbs and they are only 40. Then the flight attendants let the back of the plane passengers use all the front luggage bins and I had to fight backwards while deplaning to try and get my carry on. After my layover they straight up took my bag and aI was forced to check it at the gate. Seems like a bargain until they nickel and dime you for anything they can."
Pros: "No zoned boarding n"
Cons: "I missed the memo about any baggage costing money. I got to the airport and had to pay $55 to keep my bag! I could've taken a different airline (that actually offered free snacks - Spirit does not) for the same total cost as a Spirit ticket and bag fee."
Pros: "Good flight. Arrived before scheduled time."
Cons: "The $50 charge for a small 30 lb piece of luggage."
Pros: "The price was right."
Cons: "Hidden costs - I paid for a carry on that I didn't have to pay for flight delayed for more than two hours - no reparations given - not even a drink !"
Cons: "Rude staff, a BUG ON THE PLANE, insane bag charges that increase as you get closer to the plane???? Such a pathetic scam. Also, the fact that you charge for WATER is blasphemy."
Cons: "I didn't like how I thought I could have a free carry on and then I was charged $55 for it unexpectedly. I wish I had known there was a catch you finding such an affordable flight and that in actuality it wasn't affordable because I had to pay for my bag. I feel like there should have been a disclaimer when. I originally purchased my ticket."
Cons: "Competitors such as JetBlue offer complimentary food and drink, as well as Wi-Fi and TV/Movies. These would be great additions to Spirit Air."
Pros: "On the positive side, the flights were smooth and arrival was early. Not sure why it was necessary to clear plane when continuing on same flight, but it was a quick process."
Cons: "The website is terrible, and it is ridiculous to pay for a carry on bag. That changed the cost in a way that would have led us to make a different decision."
Pros: "It was an overall great experience. He flight was very smooth even for someone who is terrified of flying."
Cons: "Staff frequency of collecting trash, way too often."
Pros: "We slept"
Cons: "No tv"
Pros: "Nothing! There was nothing good to say about it."
Cons: "One needs to allow 30-45 minutes to check-in at the counter. Their process is exceptionally slow. The automated kiosk too my credit card to initiate the check-in but would not accept it to pay for the luggage ... so we had to do the process over with the agent."
Cons: "an hour after our supposed boarding time, we were told that the plane needed to reboot but I would still make my connection flight in Ft Lauderdale. After another 2 hours I was then told that I can board the flight which was now leaving at 3 am opposed to the scheduled 9:30 pm flight, but they did not have another connection flight until the next evening at 9:30. Eventually, I had to cancel my flight and was refunded my money. I spent another 2 hours trying to get my luggage off the plane and the both women, one ticket agent and another Spirit employee were attempting to help me, when i went back to the desk they were gone and didn't return. I had to contact the Tampa Airport so that they could find a Spirit Airline employee to get my luggage. I finally received my luggage at 3:30 am. I had to stay in the airport because my next flight through another carrier was leaving at 730 am. I will NEVER even think about booking another flight with Spirit!! Their customer service was horrible and inconsiderate of any of the patrons who were traveling on that flight. Unfortunately my trip was not for pleasure but due to a loss in the family and they didn't seem to have a care in the world about anyone's cancelled flight. Amongst the few hours that I sat there, every other person that was on the same flight continually complained that this is not their first time traveling with Spirit and there always seemed to be an issue, either flights departing late and being cancelled completely"
Cons: "The seats didn't recline at all The website didn't make it clear that I could have saved $25 had I paid for my checked bag in advance. They mention something, but it wasn't terribly clear"
Pros: "The best part of this flight is that I did not have to get off the plane. It was the flight I needed to connect to. Since all the flights were late, this made it less stressful."
Cons: "When I asked the staff about whether I would miss this flight, nobody on the previous flight (same plane, same crew) told me that this same plane was going to be my connector."
Pros: "The price of the return flight was very reasonable."
Cons: "No food, No entertainment. (Should not be in the survey, flights were only 45 min each way.) The scheduled time of the flights. (Very late at night)"
Pros: "The flight was quick."
Cons: "My knees had dark red marks where the seat in front of me was hitting them. I had approximately 1 mm of legroom, then the woman in front of me decided that a few extra degrees was more important than my circulation and put her seat down. I WOULD NOT RECOMMEND if you are 6'+. Pay the extra bucks and fly comfortably! Also, $45 for a carry-on bag? I understand having to pay for it, but an arm AND a leg seems to be a bit excessive."
Pros: "Quick boarding by the airport crew."
Cons: "Flight was delayed without any reason."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The price"
Cons: "It was late on its way to ft. Lauderdale and late on the way back to Tampa both times it was delayed"
Cons: "Couldn't check in without my spirit password Unclear which line to be in at check in No "hello" at check in At gate flight was over an hour lie no announcement, explanation or apology Flight was so filthy we couldn't sit down"
Cons: "There were technical issues with the plane, they deplaned us, and then were trying to revive that engine. It didn't look good at all and we all were scared to go back to that broken plane. They restarted 3 times and engine wouldn't work properly. Finally they decided to switch planes. Why they didn't do that right away? Flight was scheduled for 9:36 pm and we started boarding for a second time around 11:10 pm - it's like almost 2 hours later. We take this short plane to save time, and yet wasting our time at the airport. Even though flight is short, its still need to have superior service and planes need to be inspected in the regular basis."
Airlines flying from Florida to Fort Lauderdale have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Fort Lauderdale
Masks required on board, masks provided on flights from Florida to Fort Lauderdale
Social distancing seating
Middle seats unavailable to book on flights from Florida to Fort Lauderdale
Testing for antibodies, testing for symptoms for flights from Florida to Fort Lauderdale
Waiving of change fees. Search flexible flights from Florida to Fort Lauderdale