Terrible delay today. also, waited 90 minutes for baggage to unload in Seattle earlier in the week.
Like new plane. Great crew. Comfortable. Clean. On time. Happy employees. Good organization and control of passengers.
Just crazy with times being pushed and pushed and pushed and gate crew at Philly super rude and unprofessional with many under stress with delays.
My experience will Southwest was good. I wish there was more entertainment and the boarding process was slow at time but other than that my experience was great definitely will be flying with SouthWest again.
For my birthday trip this was my second time ever flying, this trip was the best.
I really wish that SW would ask anyone with a carry-on to wait while those who don’t have to access the overhead bins are boarded. Then, reverse that when the plane arrives. Those without the need to clog up the aisle retrieving their bags from the overhead bins wait for those exiting the plane without needing to clog up. The aisle.
We boarded the flight and set two and a half hours on the jetway. Would have been better if they had not boarded us at all. Plane was hot and it was limited ability to access the restrooms or get a drink of water. Very unpleasant experience
The actual flight was great! The 3 hour delay not so much.
Southwest is a garbage airline and the people who fly it are garbage people.
Boarding was easy. Plane wasn’t crowded. Plenty of space. Flight was on time. Crew was pleasant.
On time departure was much appreciated. However, as a frequent flyer and American Advantage member, I was as disappointed not to get an aisle seat.
Flight was cancelled due to a myriad of operational issues. You guys really suck
Our gate was changed several times, and the gate agents were just as in the dark as all of us in knowing when our plane would arrive at PHL.
mechanical problem delayed more than 2 hours on the run way.
The boarding process was slow and we had a delay on the tarmac, not the fault of the airline. They had ZERO food options available for purchase which shouldn't happen.
Plane was delayed for 3 hours, due to situation within aa control. Information was shared poorly. We sat on tarmac for over 40 minutes after the 3 hour delay.
American notified via app that the flight was delayed. However, when I went to the gate, they were already boarding and had not updated communications that they had pulled the flight time back. They made the entire flight re-check in which by this time I had lost my exit row seat and ended up in a middle seat. As a 4 decade flyer of American and Exec Plat, my expectations for the company are that the customer service would be better. This unfortunately is no longer a strong point for any of the major airlines including American. They are basically city buses flying at 30 thousand feet.
Very good, boarded and took off on time and landed early
Boarding and Delays The boarding process for my American Airlines flight from Copenhagen to Philadelphia was a bit tricky. We experienced a gate change that required a long walk to a new area of the airport. Additionally, boarding was not via a jet bridge; we had to take a shuttle bus to the plane and then carry our luggage up the stairs ourselves. Furthermore, the bag drop didn't open until about 12:20 PM, which was only three hours before our scheduled departure. This meant I couldn't drop my bag off early and had to wait outside of security in order to drop off my bag and use the kiosk. The bag drop self-service kiosks also didn't open until about 12:00 PM when an American Airlines employee unlocked them so that we could print out our boarding passes and bag tags, which further created a backlog. The flight was delayed by over an hour because we had to wait for one of the tires on the plane to be changed. Flight Attendant Professionalism On a positive note, the flight attendant was very professional when handling a passenger who was sitting in the wrong seat. Even though the passenger was persistent and reluctant to move, the flight attendant calmly ensured the assigned passenger could take their seat. Kudos to the flight attendant for keeping his calm and composure, not allowing the issue to escalate, and handling it well under pressure while a line of passengers waited in the aisle to board. In-Flight Service The in-flight service was also fast, prompt, and efficient, although service had to be suspended for the last two hours of the flight due to weather and turbulence, which was outside of the crew's control. Limited Flight Options Please note that American Airlines only operates one flight per day in and out of Copenhagen. This means there are limited options available if your flight is delayed or canceled, which is something to take into consideration when booking.
Not much space for someone 6 feet high in normal economy seat. My knee hurt
The last 3 hours it was freezing cold in row 56. Multiple people had their winter coats on and were utilizing the blankets provided by the airline. I also did not have easy access to figure out how to book my food allergy and advance for my meals. Most of everything I received was something I couldn't eat. This needs to be made more accessible. Also, I'm 5'10 which is the average height of the American male. I flew from Philadelphia to Toronto and then to Tokyo and the seats were absolutely unbearable. For that long of a flight it is impossible to get comfortable when doing anything. Flights need to have more space and stop prioritizing costs over people.
Was delayed at every point/ connection. Luggages missing for 5days. Had no medications for diabetes and high B/p. when bags where finally delivered on the 30th, the insulin and ozempic were no longer patent, as the ice pack had since dissolved and the authenticity of the med is now questionable, since they must be refrigerated. Please have them refund my bag fees. I should sue them for all the inconveniences caused to me.
Plane was packed but flew on-time, and the comfort level was great! All planes are a bit cramped, but the in flight entertainment was superb, snacks were nice, and the crew was polite. Got into Calgary on schedule...all we could ask for
I am very tall. All airline seats are a bit uncomfortable.
Lots of announcements that no wheeled carry on bags were allowed on the flight, yet the overhead bins were totally full and made it uncomfortable trying to get through and significantly held up departure. Why were they allowed on when they said that they weren't? Trash only came by soon after service and I wasn't ready to dispose of it. I had to first hold on to it and after flagging and attendant was told to stuff it in the seat back! I have never run into the need to walk outside in northern winter weather at an international airport and wasn't dressed to do so in the cold pouring rain! I'm not thinking that I'll be back unless I hear things have changed.
No complaints l will always do Air Canada once they are flying where I want to go
Flight was delayed an ultimately cancelled. Took me close to 45 mins with an Air Canada staff to be put on another flight.
Boarding was particularly poorly done with disregard for courtesy, professionalism, and efficiency. Think mid 70’s bus station.
My trip was ruined by the restrictions hidden in their "basic economy" plan. I'd flown hundreds of times and never encountered a program that does not allow changes of any kind. I don't know whose interface hid this information more, but I'm unlikely to use Kayak or Air Canada again after that experience.
Air Canada staff needs to be trained in hospitality. Most flight attendants are with attitude. Air Canada needs to carry additional food on board especially vegetarian plates as this category of travellers are on the rise. This is necessary for long distance flights. Blankets are cheap. Seats are not designed well Lower back portion should be thicker. Everytime thr passenger at the back of me took stuff or put stuff in the pocket of the seat in front of them which is my seat, I could feel them pushing or hitting on my chair.
KUDOS TO ALL THE CREW PROVIDING ASSISTANCE WITH PASSENGERS ON A WHEELCHAIR. ON BOTH FLIGHTS THEY HUSTLED TO TAKE MY RELATIVE TO CONNECTION ON TIME. THEY DESERVE A LOT OF CREDIT!
Good experience with this flight. Boarding was smooth with no issues. The short flight was good with quick drink & snack service. Nice easy way to get back from DC.
Very good flight that left on time and arrived earlier than anticipated, which was a plus! The crew members were very welcoming and helpful. However, the temperature on the flight was very cold - almost to the point of extreme discomfort. Additionally, requiring passengers to pay $8 for headphones to access the JetBlue entertainment was disappointing. Those earbud jacks are not used with most technology and would not be able to be used. There was no option to use Bluetooth for my own earbuds. Beyond those inconveniences, the flight was good.
My original flight was cancelled. My replacement flight was delayed over 2 hours. I lost my whole day in NY
Delays were crazy long (over an hour) both for boarding and baggage claim
awful expereince. boarding was a mess and not communicated, then we sat on a hot plane and were at risk of getting kicked off
2 hour delay and a lack of air conditioning on the plane. Not a good combination
They lost my luggage and refuse to help. Terrible airline. I've never experienced worse customer service in my life. Pretty much just told me too bad that I lost all my luggage, not caring that I am stuck in Europe for 2 weeks with absolutely nothing.
I especially liked the lead crew officer. His boarding and safety announcements were made with a bit of novelty and humor. The flight also left the gate 10 minutes early and we landed about 20 minutes early… It was a delightful flight…
As with all airline's seats, a little more padding would appreciated. Especially on longer flights.
